NETWORK MONITORING & ALERTING SERVICES SERVICE DEFINITION

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1 NETWORK MONITORING & ALERTING SERVICES Complete IT Support for Business

2 Westgate IT Network Monitoring & Alerting Services: Service Definition Service Name Network Monitoring & Alerting Services Overview of Service Quick Setup and Simple Configuration Can Monitor Everything Enterprise Ready Proactive Monitoring Extremely Customisable Monitoring Services Monitor Everything Everything inside your network can be monitored. Performance Servers, Web Applications, Databases, Networking Equipment and more. Using our solution, we can easily monitor servers, network devices and applications, gathering accurate statistics and performance data. Performance Monitoring performance indicators like CPU, memory, network, disk space and processes are completed easily once our agent is installed onto you hardware. Our agent is a native process and does not require a specific environment like Java or.net. Agentless Monitoring Using out agent is our recommended way to monitor servers, but it is not always possible to deploy it. For those situations we support multiple agentless monitoring approaches. We can check availability and the responsiveness of standard services such as or web servers without installing any software on the monitored devices. Network Devices Our Solution supports SNMP agents, present in all network devices like routers and switches. So we can help you with monitoring and capacity planning on your network providing key figures such as network utilization, CPU, memory and port status. In addition, we can monitor any other device with an SNMP agent like network appliances, storages, cooling and power systems. Customize The incredibly extensive customisation capabilities of our monitoring allows us to integrate it in any environment (providing testing is successful) and gather data from financial systems, environment control systems or even sophisticated research devices.

3 Monitor Databases Databases have been one of the IT pillars for decades. There's rarely a company without a single database. They hold important data, including financial, customer and employee information. It is a crucial need to know not only whether a database is available, but also how it is doing. Using our monitoring solution it is possible to monitor in great detail any database, including MySQL, PostgreSQL, Oracle and Microsoft SQL Server. Web Services Databases are great and important, but they do not mean the information is actually accessible. More often than not the distribution of the information today happens through a website or a web-based IT system. To help you ensure continuous operation of these systems, our solution provides a builtin web monitoring support. This feature allows us to easily monitor availability, response time and download speed of your external website, e- commerce portal or internal wiki and service desk system. Hardware Monitoring If the hardware provides IPMI access, our solution can gather statistics such as temperature, fan speed voltage, and disk state, avoiding downtime and financial losses. Furthermore, we can run IPMI commands to turn on or off devices over the network when an issue occurs. Optimized for High Performance Besides the powerful agentless monitoring, our solution agent offers high performance for monitoring the operating system and application-specific metrics. The agent uses minimal CPU resources and memory and is compatible with several platforms including Linux, UNIX and Windows. The networking communication protocols in use with our solution are extremely efficient with their use of computing resources and bandwidth of the network, even in large scale deployments. High Availability A primordial resource for services and enterprise applications is High Availability, so all components of our solution are immune to network and communication by using an efficient data buffer control.

4 Alerting Services Working alongside our monitoring services we provide an alerting service. Our team of fully trained and qualified engineers monitor our software and provide a notification if an issue arises. Information Assurance Open Standards Backup/Restore and Disaster Recovery Provisioned On Boarding Process Off Boarding Process Pricing Service Management Details The Personal Touch As well as having access to your own personal monitoring console Westgate IT provide a manned service employed to continually monitor the solution and notify you if there are any issues found. We feel that having the human touch over the system provides you with the knowledge that you will not need a machine-to-human translator for any notification received through our system Notifications Due to the extensive customizations available through our service we have a number of ways we notify you in the event of an issue. We can send notification messages via , SMS (with an additional cost per message) or even take use of the End-User Remote Support and Helpdesk Services that we provide (available as an added service). IL0 ISO27001, ISO9001, ICO. registered This service would need to be discussed with our sales team, An initial meeting to discuss and evaluate clients requirements can be arranged free of charge. Please contact Westgate sales team to organise. Westgate will plan the provisioning the service with the client on receipt of order. Agent software (if installed) would be removed from monitored devices Refer to Price List An account manager will be assigned to oversee the service provided to ensure the highest possible level of service Service Levels Supporting Hours Monitoring 24/7/365, service is manned 08:00-17:30 Financial Recompense Model Training Ordering & Invoicing Process Termination terms for the consumer Termination terms for the supplier Consumer Responsibilities Technical Requirements Data Storage and Processing Locations Trial Availability Ordering is covered by the G Cloud order form and invoices are directly submitted to the customer. To provide information requested as part of the service If agents are to be used, Westgate require access to install software. This would be completed in accordance with the clients security policies

5 Open Source Software Data Extraction and Removal Service Roadmaps: Feature deprecation and future development Support Information Open source software used Enhancements are being developed on a regular basis and these will be provided where applicable Telephone and Helpdesk support provided for this service