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1 OFFICE 365 EXCHANGE ONLINE (PLAN 1): 2.30 USER/ MONTH (DIRECT WITH MICROSOFT) Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service. It gives users single sign-on access to , calendar, contacts, and tasks from PCs, the web, and mobile devices. It integrates fully with Active Directory, enabling administrators to use group policies, as well as other administration tools, to manage Exchange Online features across their environment. Organisations that subscribe to Exchange Online retain control over the messaging services they offer to users, but they do not have the operational burden of on-premises server software. With the Exchange Online hosted plans described in this document, is hosted on servers that support multiple customers simultaneously. These servers are housed in Microsoft data centers and are accessible to users on a wide range of devices from inside a corporate network or over the Internet. Microsoft Exchange Online Archiving is a Microsoft Office 365 cloud-based, enterprise-class archiving solution for organizations that have deployed Microsoft Exchange Server 2013 or Microsoft Exchange Server 2010 (SP2 and later). Exchange Online Archiving assists these organizations with their archiving, compliance, regulatory, and ediscovery challenges while simplifying on-premises infrastructure, and thereby reducing costs and easing IT burdens. Microsoft Exchange Online Protection (EOP) is a cloud-based filtering service that helps protect your organization against spam and malware, and includes features to safeguard your organization from messaging-policy violations. EOP can simplify the management of your messaging environment and alleviate many of the burdens that come with maintaining on-premises hardware and software. Financially-backed 99.9% up-time guarantee: Peace of mind that your services are available with an industry-leading company XMA.

2 EXCHANGE ONLINE (PLAN 2): 4.60 USER/ MONTH (DIRECT WITH MICROSOFT) Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service. It gives users single sign-on access to , calendar, contacts, and tasks from PCs, the web, and mobile devices. It integrates fully with Active Directory, enabling administrators to use group policies, as well as other administration tools, to manage Exchange Online features across their environment. Organizations that subscribe to Exchange Online retain control over the messaging services they offer to users, but they do not have the operational burden of on-premises server software. With the Exchange Online hosted plans described in this document, is hosted on servers that support multiple customers simultaneously. These servers are housed in Microsoft data centers and are accessible to users on a wide range of devices from inside a corporate network or over the Internet. Microsoft Exchange Online Archiving is a Microsoft Office 365 cloud-based, enterprise-class archiving solution for organizations that have deployed Microsoft Exchange Server 2013 or Microsoft Exchange Server 2010 (SP2 and later). Exchange Online Archiving assists these organizations with their archiving, compliance, regulatory, and ediscovery challenges while simplifying on-premises infrastructure, and thereby reducing costs and easing IT burdens. Microsoft Exchange Online Protection (EOP) is a cloud-based filtering service that helps protect your organization against spam and malware, and includes features to safeguard your organization from messaging-policy violations. EOP can simplify the management of your messaging environment and alleviate many of the burdens that come with maintaining on-premises hardware and software. FINANCIALLY-BACKED 99.9% UP-TIME GUARANTEE: Peace of mind that your services are available with an industry-leading, financially-backed 99.9% uptime guarantee. ADVANCED Archiving and legal hold capabilities, plus unlimited storage.

3 OFFICE 365 (PLAN E1) FOR GOVERNMENT: 3.90 USER/ MONTH (DIRECT WITH MICROSOFT) Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service. It gives users single sign-on access to , calendar, contacts, and tasks from PCs, the web, and mobile devices. It integrates fully with Active Directory, enabling administrators to use group policies, as well as other administration tools, to manage Exchange Online features across their environment. Organizations that subscribe to Exchange Online retain control over the messaging services they offer to users, but they do not have the operational burden of on-premises server software. With the Exchange Online hosted plans described in this document, is hosted on servers that support multiple customers simultaneously. These servers are housed in Microsoft data centers and are accessible to users on a wide range of devices from inside a corporate network or over the Internet. Microsoft Exchange Online Archiving is a Microsoft Office 365 cloud-based, enterprise-class archiving solution for organizations that have deployed Microsoft Exchange Server 2013 or Microsoft Exchange Server 2010 (SP2 and later). Exchange Online Archiving assists these organizations with their archiving, compliance, regulatory, and ediscovery challenges while simplifying on-premises infrastructure, and thereby reducing costs and easing IT burdens. Microsoft Exchange Online Protection (EOP) is a cloud-based filtering service that helps protect your organization against spam and malware, and includes features to safeguard your organization from messaging-policy violations. EOP can simplify the management of your messaging environment and alleviate many of the burdens that come with maintaining on-premises hardware and software. FINANCIALLY-BACKED 99.9% UP-TIME GUARANTEE: Peace of mind that your services are available with an industry-leading, financially-backed 99.9% uptime guarantee. WEB CONFERENCING: Conduct meetings over the web with HD video conferencing, screen sharing, and instant messaging. OFFICE WEB APPS: Create and edit Office files via a web browser. INTRANET SITES FOR YOUR TEAMS: SharePoint sites provide workspaces with customizable security settings for individual teams within the institution. Up to 300 sub sites supported. PUBLIC WEBSITE: No additional hosting fees. Industry-leading, financially-backed 99.9% uptime guarantee.

4 OFFICE 365 (PLAN E3) FOR GOVERNMENT : USER/ MONTH (DIRECT WITH MICROSOFT) Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service. It gives users single sign-on access to , calendar, contacts, and tasks from PCs, the web, and mobile devices. It integrates fully with Active Directory, enabling administrators to use group policies, as well as other administration tools, to manage Exchange Online features across their environment. Organizations that subscribe to Exchange Online retain control over the messaging services they offer to users, but they do not have the operational burden of on-premises server software. With the Exchange Online hosted plans described in this document, is hosted on servers that support multiple customers simultaneously. These servers are housed in Microsoft data centers and are accessible to users on a wide range of devices from inside a corporate network or over the Internet. Microsoft Exchange Online Archiving is a Microsoft Office 365 cloud-based, enterprise-class archiving solution for organizations that have deployed Microsoft Exchange Server 2013 or Microsoft Exchange Server 2010 (SP2 and later). Exchange Online Archiving assists these organizations with their archiving, compliance, regulatory, and ediscovery challenges while simplifying on-premises infrastructure, and thereby reducing costs and easing IT burdens. Microsoft Exchange Online Protection (EOP) is a cloud-based filtering service that helps protect your organization against spam and malware, and includes features to safeguard your organization from messaging-policy violations. EOP can simplify the management of your messaging environment and alleviate many of the burdens that come with maintaining on-premises hardware and software. FINANCIALLY-BACKED 99.9% UP-TIME GUARANTEE: Peace of mind that your services are available with an industry-leading, financially-backed 99.9% uptime guarantee. ADVANCED Archiving and legal hold capabilities, plus unlimited storage. WEB CONFERENCING: Conduct meetings over the web with HD video conferencing, screen sharing, and instant messaging. OFFICE WEB APPS: Create and edit Office files via a web browser. INTRANET SITES FOR YOUR TEAMS: SharePoint sites provide workspaces with customizable security settings for individual teams within the institution. Up to 300 subsites supported. PUBLIC WEBSITE: No additional hosting fees. DESKTOP VERSIONS OF: ADVANCED VOICE: Word, Excel, PowerPoint, Outlook, OneNote, Access, Publisher and Lync. Hosted voice mail support with auto attendant capabilities.

5 INFORMATION ASSURANCE This G Cloud service has been Pan Government Accredited (PGA) to IL2 for Microsoft. BACK UP AND DISASTER RECOVERY Our Office 365 Solution provides redundant storage that helps protect against hardware failure. Our Business Continuity Plan is to resurrect the service in our back up data centre. The Disaster Recovery response is built around a trust in resilience of the applications but to mitigate any risk we follow data restore processes. - We back up and replicate data regularly - We deploy replacement servers if there is a problem - We have a fast-fix process for any code or data issues. PRICING Please see our attached pricing schedule for further information on cost. Our prices start from 2.40 per user per month, depending upon their Office 365 package. Actual pricing will vary based upon individual customer requirements. XMA will work closely with the customer to define the level of support and number of days required. SERVICE MANAGEMENT All Service Levels will be agreed with the customer upon development of their solution. TRAINING Training will be provided to each customer that will be bespoke to each of their requirements. ORDERING AND INVOICING PROCESS Customer agrees to pay the Charges specified above. When purchasing, customers will receive an invoice for payment within 30 days. TERMINATION The customer may terminate their Office 365 Solution by not giving less than ninety days notice prior to the end of the then-current Term. TRIAL SERVICE Customers may trial the service as part of our Proof of Concept and design phase.

6 ON-BOARDING XMA offers a full adoption services to ensure minimal impact on the operation of the customer and maximum benefit for the customer from the new services by ensuring staff and leaders fully understand how to get the very best from the service and new resources. The on-boarding incorporates XMA gaining the most comprehensive understanding of the situation and needs of the customer, incorporating legacy resources into the service, establishing service levels, processes, interfaces and measures of success. Full audit of existing platform and staff capability Involvement of all stakeholder groups in detailed service design User Acceptance Testing, Operational Readiness Testing User Adoption Support, floor walking upon go-live OFF-BOARDING Off boarding enables clients to minimise the operational and management impacts of change from the XMA service to take back responsibility for the platform in house or transition to another provider. Removal of equipment and licences owned by XMA Removal of users Handover of Customers Backup files Handover of documentation Transfer of MIS, and user data

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