as a Service - Microsoft Exchange G-Cloud Service Definition

Transcription

1 as a Service - Microsoft Exchange G-Cloud Service Definition 2013 General Dynamics Information Technology. All rights reserved

2 In partnership with Government, General Dynamics Information Technology (GDIT) has developed a next-generation, cloud-based solution tailored to accommodate specific requirements of the Public Sector. Our sophisticated, flexible and modular system supports evolving desktop and mobile strategies whilst allowing components to be tailored as needed through a turn on/ turn off, pay-as-you-go pricing model. The solution is designed to be cost-effective, scalable, and provide advanced data loss prevention features. GDIT has an unprecedented track record of largescale government implementations - ranging from 20,000 to more than 4 million mailboxes, in complex, highly secure environments. Service Includes GDIT offers a highly available, secure, feature rich, cloud capability built on a traditional Microsoft Exchange platform. GDIT s service facilitates custom configuration to meet every Government organisation s requirements. The core offering, as well as several optional functions can be selected at any time are described below. Microsoft Outlook Desktop Client , Contact, Calendar and Task sync Use of Microsoft Outlook Desktop Client to access mailboxes. Outlook Desktop Client licensing is not included. Web Browser-Based , Address Book, Calendar, & Tasks access through Outlook Web App provides similar functionality as the traditional Outlook Desktop Client. Mobile (ActiveSync ) for , Contact, Calendar and Task Sync Mobile device access to for IPhone, IPod Touch, Windows. Mobile 5 (WM5), and 6 (WM6), Android, and many other devices that support the ActiveSync protocol. Advanced Search, Content Indexing, and Tagging Capability to create detailed search criteria, including attachment search, and the ability to save searches. classification rules for quick access and retrieval. Core Functionalities Re-branding Thick Client Support Backup Retention/ Deleted Item Recovery IL2 Customisable Outlook Web App login page allowing application re-branding according to customer requirements. Supports third-party client compatible with the open standard protocols, including MAPI (or RPC over HTTPS), IMAP, POP3, and SMTP (such as MS Outlook and Thunderbird). Fourteen-day deleted item recovery, and seven-day backup retention. IL2 solution conforms to ISO standards, assuring cost-efficient safeguarding of all Government data.

3 Additional Storage Flexible storage model allows additional storage per mailbox in one gigabyte increments. *Enterprise Protection Enterprise Privacy Provides SMTP router/relay, gateway, phishing protection, antivirus, anti-spam, dynamic reputation, firewall, and realtime message tracing. Policy enforcement, encryption, data management solutions,data Loss Prevention (DLP), privacy workflow incident manager, and secure share. Must be purchased with Enterprise Protection above. Data Loss Prevention (DLP) Rule Customisation Instant Messaging and Presence Purchased with Enterprise Privacy above, the customisation of DLP rules for an organisation s individual needs will be quoted based upon the SFIA day rates specified within this catalogue entry. Instant messaging and presence functionality delivered as an independent desktop client. **Archiving /ediscovery **Backup Retention/ Deleted Item Recovery IL3 Migration Services message forensic analysis and auditing. Custom searches can be created and saved for future use. Includes user access to archived messages. Retention available in 30-day increments. Longer deleted item recovery and backup retention periods are available per individual customer requirements. Highly secure IL3 solution conforms to HMG Security Policy Framework (SPF) standards, delivering enhanced security protections for sensitive Government data. Both standard and executive migration services are offered. The migration service will be quoted based upon the SFIA day rates specified within this catalogue entry. Optional Functionalities * When operating an system, it is necessary that the Router/Gateway/Relay, Anti-virus/Anti-spam Services are in place to protect the system. We have offered this protection as an option because some organisations contract a separate service to perform this function. This service must either be purchased from GDIT, or connection to such a service must be provided to GDIT upon production deployment of GDIT s offering for your organisation. * We also offer Router/Gateway/Relay, Anti-virus/Anti-spam Services as a standalone service - intended for organisations with multiple disparate systems that serve as a central gateway and router. Please see GDIT s G-Cloud catalogue entry titled: Routing and Vetting Service. ** Retention periods effective from date of purchase; these cannot be made retroactive if increased at a later date. For More information g-cloud@gdit.com +44 (0) General Dynamics is a 20 Billion/year, publicly listed corporation with almost 100,000 employees. We have been nominated to Forbes List of Best Managed Companies every year since the list s inception in General Dynamics is a leader in cloud computing, virtualisation, migration, and systems support for government agencies worldwide. We develop highly secure cloud solutions integrating industry leading technologies innovating, improving and delivering meaningful results.

4 Key Features and Benefits Reliability & Flexibility GDIT provides 99.9% system availability offering superior performance, redundant primary components, and award-winning support. Both Government Community Cloud and Private Cloud service delivery models are available, to accommodate customer s cloud strategy. Functionality Our core service includes support for mobile devices and collaborative tools to ensure s can be accessed from any device. GDIT s service is fully-managed, but if desired, Government administrators have extensive self-service features and functionality to control/ configure the environment. Mailboxes can be provisioned/de-provisioned on-demand. Data Protection & Storage A Data Loss Prevention (DLP), Compliance Policy Engine, and Encryption Solution assure security of data and eliminate a user s need to determine which messages warrant encryption. One-click access feature encrypts messages from a mobile device as well as from a standard desktop or web client, greatly simplifying the sending of encrypted messages, reducing accidental leakage of information due to user error. Anti-spam, anti-virus, and anti-phishing capabilities are also provided. Enhanced data protection features always ensure an is delivered only to intended recipient by scanning the contents and applying configurable rules to the treatment and restriction of messaging. All customer data is securely stored in UK-based data centres and the service can be configured to the required security level ensuring compliance with UK data protection legislation. This mitigates government liability and affords an organisation precise management and control over its sensitive information. GDIT s aggregated storage model allows organisations to pool total storage calculations and allocate to users as desired which maximises utilisation and lowers overall cost.

5 Pricing The table below sets out prices per mailbox per month. The table shows, in row 1, the price for a basic mailbox, with additional services and their associated prices listed below Price per Mailbox per Month Core MS Exchange Offering 5.78 Additional Storage per 1 GB Antivirus, Encryption, Router/Gateway/Relay 0.42 Data Loss Prevention (DLP) 0.20 Instant Messaging and Presence 0.07 Archiving /ediscovery 1.83 Pricing may vary subject to initial order volume and the buying organisation s required security and service levels. The above prices assume: 1. GDIT s Government Community Cloud 2. Security Impact Level 2 3. Service Availability of 99.9%. 4. Pricing is subject to VAT Custom Built Widgets Strategy & Business Solution Service Procurement Client Architecture Change Development & Management & Interface Implementation Management Support 1. Follow Assist Apply Enable Ensure/ Advise 6. Initiate/ Influence 7. Set Strategy/ Inspire , ,105 1,105 1,105 1,105 1,105 -

6 Information Assurance GDIT provides both an IL2 and IL3 accredited service to deliver the optimum balance of comprehensive security and cost-efficiency for a customer s specific needs. Reporting Included in our standard service are the following customer reports/notifications. Additional reporting requirements can be finalised and agreed either pre or post contract. System Capacity and Performance Reports Incident and SLA Reports Outage/Problem Notifications Growth Projections Outage Status Reporting Restore Test/Fire-Drill Results On-boarding Process GDIT leverages a proven approach to ensure seamless transition. Our methodology ensures shared stakeholder understanding, increased business value, and low development risk. It consists of five phases, Kickoff, Assessment, Implementation, Pilot Migration, and Enterprise Migration. The phases encompass activities such as requirements identification, communications planning, risk identification, technical evaluation and planning, training, testing, and finally, production migration to the service. An ITIL change management process is established early on and followed throughout. On-boarding times vary on an organisational basis depending on the complexity and size of data to be migrated to the solution. Off-boarding Process GDIT understands the importance of a smooth and managed exit strategy. We cooperate with customers and incoming contractors to coordinate schedules to meet transition goals and mitigate service disruption. Knowledge and procedures are shared to ensure transition of on-going efforts in a logical fashion according to plans agreed between all parties, while maintaining continuity of operations during transition. GDIT s solution stores information in standard formats to reduce migration risk, proprietary data formats are not utilised. The solution supports the exporting of data (from a user or an archive) in a PST file which contains the user's mail, calendar, task and contacts. In addition, third-party clients that support standard protocols can be used to export data from mailboxes into another system or format. GDIT will return all users message data in the user s mailbox except user/customer deleted data. Deleted data is only recoverable within agreed upon archival and deleted item retention parameters. GDIT provides a phased approach to accomplish transitions, considering service levels, virtualisation architecture, network integration/ operation with the receiving infrastructure/site, and security concerns during site evacuation and transition.

7 Account Migration GDIT offers comprehensive migration services for the message stores/folders, calendar, and contacts. Support is offered for all major mail servers, IMAP compatible mail servers, and others. The solution can be integrated with the customer s LDAP system in multiple contexts over a secure VPN. The solution provides Active Directory Federation Services (AD FS) to enable single sign-on to access Cloud resources. GDIT s phased migration approach provides support for parallel operation of clients existing systems and the target Cloud environment during transition. Pass-through contacts, and other types of options facilitating smooth transition, can be configured using native administration tools. The underlying technology behind our -as-a-Service solution provides routing capabilities that facilitate coexistence with the current infrastructure, as either the authoritative (sending) or receiving mail domain. Data Extraction For the purpose of data extraction, the following categories of data can be extracted mail, contacts, calendar, and tasks. This does not include user deleted data. Deleted data is only recoverable within agreed upon archival and deleted item retention parameters. GDIT utilises a set of tools and scripts to facilitate the move of data into and out of our system as needed. Windows PowerShell commands can be used to export/import single or bulk mailboxes into or from PST files. Also PST files can be imported to the Microsoft Exchange mailbox or exported from a Microsoft Exchange mailbox using Microsoft Outlook. GDIT will purge and destroy (as defined in security accreditation for different IL s) consumer data from any computers, storage devices and storage media that are to be retained after the end of the subscription period and the subsequent extraction of consumer data (if requested by the consumer). Service Management, Service Levels and Customer Service The GDIT solution ensures greater than 99.9% service availability, as measured over a rolling 1-month (720-hour) period. GDIT s helpdesk and engineering staff support our system from client connectivity to the edge where the message enters/leaves the service. Supporting the solution is GDIT s customer service/help desk located at our, 24x7 call centre in the UK, which already handles more than 2 million annual customer enquiries for UK government agencies. The standard service provides for a Tier 3 help desk and technical support of the infrastructure to the Government administrators. Tier 1 and Tier 2 are typically handled by customers or their contractors. GDIT can support additional levels of support to the ordering agency. These services can be priced once additional requirements are known. The help desk and technical support is available 24x365 and will be accessible by phone and through electronic submission via . Action will be initiated based on severity level and Government administrators can elect to receive alerts directly if an event is detected. GDIT uses an industry-leading, best-of-breed service management toolset, which combines ITIL based process driven incident management, customer support, ticket assignment, service levels, escalation and notification. The toolset also includes mature change and problem management workflows which dovetail seamlessly into the security advice and help line management process.

8 Training GDIT offers comprehensive training support for all of our system integration programmes. This helps ensure that users are able to gain the full potential of our products and services, with the minimum delay and disruption to normal business. GDIT s platform will be familiar to most users due to the Outlook environment and levels of training for the average user will be minimal for such functions as logging in, checking , creating , calendar, contacts and distribution lists, tasks. For new functionality such as mobile device access and Outlook Web App, training can be provided. In addition, a comprehensive help tool is available. GDIT can provide training for administrators prior to initiating migration and also for end-users, where applicable, during their scheduled migration period. The standard offering provides instructor-led training to administrators and training material to users in the form of online brochures and FAQs. Webinars, forums, and classroom/ instructor led training models can be tailored for any specific needs. One-on-one executive level training for desktop and mobile device access can be provided with follow-on support and incident response Ordering and Invoice Processes GDIT will require an authorised Call-Off Agreement or work order from the customer covering the full value of the services required. GDIT will invoice as agreed in the Call-Off Agreement, this may be based on volume consumed, the achievement of key deliverables, at regular intervals or stages in the service or upon completion of the service to be determined with the customer on a service by service basis. All invoices will be issued in electronic or paper format to the address designated by the customer. Payment of invoices must be made within 30 days of issue and by BACS. Technical requirements GDIT s offering provides full function access to through web browsers. Full support is provided for mainstream browsers including: Internet Explorer 7 or later, Mozilla Firefox or later, Safari 3.1, or later and current releases of Chrome. Opera will be only supported for Outlook Web App basic.. Our solution also supports the use of the MS Outlook Desktop Client, however it is not required and any desktop client licensing is the responsibility of the customer.

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