Hilton Prague Praha (Prague), Czech Republic

Hilton Prague Praha (Prague), Czech Republic PMI Leadership Meeting 17-19 April 2004 PMI Research Programme Working Session 18 April 2004 PMI Global Congress 2004-Europe 19-21 April 2004 PMI SeminarsWorld 22-23 April 2004 Project Institute

PMI Welcomes You to Prague and to the #1 Project Event in all of Europe, the Middle East and Africa PRAGUE PMI wishes to thank the following individuals for their service on this year s PMI European Congress Project Action Team (CoPAT). Hilton Prague 2 Karel de Bakker Alexandre Rodrigues, PhD Petr Sesták, PMP Jan Van Broek, PMP Host City Praha (Prague) With its 2000-year history, Prague is one of Europe s most beautiful cities. It is the capital of the Czech Republic, which is situated in the heart of Europe and shares borders with Germany, Poland, Slovakia and Austria. Prague is easily accessible by plane, train, coach or car. Many well-known international festivals, congresses, meetings and trade fairs are held here each year because of the wide range of accommodation and catering facilities as well as cultural opportunities. Prague is a city of charm and culture with a rich history and growing cosmopolitan character. Its beauty and architecture have enchanted the likes of Mozart, Beethoven, Tchaikovsky, Dostojevski, Rodin as well as Queen Elizabeth II of Great Britain, Pope John Paul II and others. Memorable sights that you will not want to miss on your visit here include the Prague Castle and St. Vitus Cathedral, Charles Bridge, Old Town Square with its famous astronomical clock, the National Museum and the Jewish Quarter. Prague is undoubtedly one of the most promising cities of the present and the future. For more information, visit the Prague Convention Bureau Web site at www.pragueconvention.cz. www.prague.hilton.com The Hilton Prague is located on the right bank of Vltava River, within easy walking distance from the city centre full of local attractions. Home to the PMI Global Congress 2004 Europe, it offers the most extensive hotel-meeting facilities in the Czech Republic.

How will you benefit from attending? 2004 Unparalleled Learning Opportunities Access to Professional Tools and Resources Making Professional Contacts Table of Contents 80 knowledge and skill building presentations. Wide range of topics ensures substance and value for attendees at any career stage. Presentation formats case study, forum, panel discussion, lecture, guided design, simulation address different learning styles. Keynote speaker shares experiences and insight to inspire your daily work. Opportunity to register for additional professional development events attached to the congress: PMI SeminarsWorld and PMI Research Programme Working Session. Exhibitions are an excellent way to learn about products and services that are available in the marketplace. The PMI Global Congress 2004 Europe exhibition is no exception. You can view product demonstrations, hear from industry experts, try products yourself and take information back to your workplace. Ask exhibitors to follow up with you if you want to learn more about their offerings. Many will be offering special discounts just for congress attendees. One of the most important elements of any professional development experience is the one-to-one interaction among attendees. PMI provides a well-rounded balance of structured and formal learning activities and networking opportunities so you can get to know your fellow attendees, build long-lasting professional relationships and share helpful ideas and experiences. Programme Overview................... 4 Keynote Address...................... 6............ 6 PMI SeminarsWorld.................... 8 PMI Research Programme Working Session..10 Networking Opportunities.............10 Exhibition........................11 Registration and Fees..............11

Programme Overview 4 Saturday -- 17 17 April Sunday - 18 April Monday - 19 April Tuesday - 20 April Wednesday - 21 April 09.00-17.00 Registration 13.00-20.00 PMI Leadership Meeting* * PMI Leadership Meeting Officers of PMI Chapters, Specific Interest Groups (SIG) and Colleges are invited to attend this three-day event in Prague from 17-19 April 2004. This meeting focuses on the successes and challenges of PMI Components in Europe, the Middle East and Africa (EMEA). Leaders from the EMEA region will share information and insights in governing a not-forprofit organisation, offering value to their memberships and networking with the PMI Board of Directors, Headquarters staff and fellow colleagues. 07.30-17.00 Registration 08.00-12.00 PMI Certification Examination 08.00-17.00 PMI Research Programme Working Session 09.00-18.30 PMI Leadership Meeting* 07.30-17.00 Registration 09.00-13.00 PMI Leadership Meeting* 11.00-12.00 2004 Congress Speakers Briefing 11.30-12.30 Congress First-time Attendees and New PMI Members Orientation 13.00-14.30 General Session (Keynote Speaker and PMI Professional Awards) 14.45-16.00 16.15-17.30 17.30-19.00 Grand Opening Reception in Exhibition Hall 07.30-17.00 Registration 09.00-17.30 Exhibition 09.00-10.15 10.15-10.45 Coffee Break in Exhibition Hall 11.00-12.15 12.15-13.45 Buffet Lunch in Exhibition Hall 14.00-15.15 15.15-15.45 Coffee Break in Exhibition Hall 16.00-17.15 17.30-19.00 "A Taste of Prague"Reception 07.30-17.00 Registration 09.00-15.45 Exhibition 09.00-10.15 10.15-10.45 Coffee Break in Exhibition Hall 11.00-12.15 12.15-13.45 Buffet Lunch in Exhibition Hall 14.00-15.15 15.15-15.45 Coffee Break in Exhibition Hall 16.00-17.15 For more information about the Leadership Meeting, please e-mail Ms. Brantlee Jacobs, PMI Leadership Program Developer, at brantlee.jacobs@pmi.org.

Thursday - 22 April 07.30-17.00 Registration 09.00-17.00 PMI SeminarsWorld Friday - 23 April 07.30-17.00 Registration 09.00-17.00 PMI SeminarsWorld Seminar 1 (Day 1 of 2) Building a Next Generation Program/Project Office (PMO) Jack Duggal, MBA,PMP Seminar 5 (Day 1 of 2) Project Quality and Six Sigma Method Frank Anbari, PhD, PMP Seminar 1 (Day 2 of 2) Building a Next Generation Program/Project Office (PMO) Jack Duggal, MBA,PMP Seminar 5 (Day 2 of 2) Project Quality and Six Sigma Method Frank Anbari, PhD, PMP Seminar 2 (Day 1 of 2) Effective of Project Opportunities Using an Extended Risk Process David Hillson, PhD, PMP, FAPM, Seminar 6 (Day 1 of 2) Critical Chain Project Lawrence P. Leach, PMP Seminar 2 (Day 2 of 2) Effective of Project Opportunities Using an Extended Risk Process David Hillson, PhD, PMP, FAPM, Seminar 6 (Day 2 of 2) Critical Chain Project Lawrence P. Leach, PMP 5 FIRM, MCMI Seminar 3 (Day 1 of 2) Leadership, Power, Influence, and Politics in Project Vijay K.Verma, PMP, MBA, P.Eng Seminar 4 (Day 1 of 2) Program : A Strategic Decision Process to Bridge the Gap Between Strategy and Projects Michel Thiry, AIA, CVS, CVM, MAPM, PMP Seminar 7 (Day 1 of 2) Project Scope and Change Crispin ( Kik ) Piney, PMP Seminar 8 (Day 1 of 2) Creating an Environment for Successful Projects Randall Englund FIRM, MCMI Seminar 3 (Day 2 of 2) Leadership, Power, Influence, and Politics in Project Vijay K.Verma, PMP, MBA, P.Eng Seminar 4 (Day 2 of 2) Program : A Strategic Decision Process to Bridge the Gap Between Strategy and Projects Michel Thiry, AIA, CVS, CVM, MAPM, PMP Seminar 7 (Day 2 of 2) Project Scope and Change Crispin ( Kik ) Piney, PMP Seminar 8 (Day 2 of 2) Creating an Environment for Successful Projects Randall Englund Programme Changes: The PMI Global Congress 2004-Europe programme is subject to change. Visit the PMI Web site (www.pmi.org) for the most current information. The Web site will be updated frequently, so please check regularly.

The Learning Starts Here... 6 Opening General Session Monday, 19 April Featuring President Václav Klaus of the Czech Republic President Václav Klaus will deliver the keynote address to open this year s Global Congress 2004 Europe. He will share his experience and insight in international affairs to motivate and inspire congress attendees on their path to project management excellence. Kenneth O. Hartley, PMP, PMI Fellow, Chair of the PMI Board of Directors will also deliver the State of PMI report during the general session. Before the session concludes, the PMI Professional Awards Program will recognise the many ways in which practitioners around the world are making contributions to the project management profession. Two awards will be presented: PMI Community Advancement through Project Award and PMI Research Achievement Award. Areas of Focus Presentations Monday-Wednesday, 19-21 April PMI Global Congresses present much more than just industry-related topics on project management. Targeted Areas of Focus bring a regional flavour to each Congress while at the same time ensuring a leadingedge, high-impact, high-quality learning experience for all attendees. A variety of presentation formats to address different styles of learning will be offered case studies, forums, guided design sessions, lectures, panel discussions and simulations. Area of Focus 1: Project Today and Tomorrow As an evolving field of professional expertise, project management is changing, and practitioners are developing and utilising new methods of practising their profession. Presentations in this area may include topics such as project management maturity (PMM), capability maturity model (CMM), and project/programme management office (PMO). Area of Focus 2: Software and Technical Skills From the use of Microsoft Project to new software, procedures and technical skills, the field of project management requires its practitioners to be familiar with all the tools necessary for job excellence. Topics in this area may include new and current software and procedures such as Six Sigma, use of A Guide to the Project Body of Knowledge (PMBOK Guide) and its various extensions, and techniques and software currently or historically used. Area of Focus 3: Measuring Project Success How does one measure project success? Is it on time? On budget? Were all risks minimised or accounted for? What is the return on investment (ROI) for all your efforts? How are you estimating costs or schedules? What about security? Topics in this area may include: measurement techniques, scheduling, estimating, ROI, risk management, benchmarking and accounting for project security in a security conscious society. Area of Focus 4: Project Team and People Skills This topic covers areas of people-to-people skills including team building, working with multicultural teams, management skills, dealing with difficult people (subordinates and superiors), negotiation, and all those skills referred to as soft skills. Area of Focus 5: Small Projects Do Not Always Mean Small Not all projects are large budget ones that last many years and involve large groups of people. Sometimes, the project manager leads a team of fewer than five, has projects that last less than a year and, if they fail, the entire existence of the company may be in question. How do small projects for small companies differ from those for large companies? Are special skills needed to make them successful? Topics in this area might include: transference of enterprise project management skills to the small company, ensuring minimal risk for small projects that have major effects, being a team of one.

Area of Focus 6: The State of the Project Profession What is the status of the project management profession? What are both the long-term and short-term futures of project management? How does the project manager relate to and work with the project sponsor? Topics in this area could include: education; training; acceptance of project management as a profession by organisations and governments; relevance of project management; relationships with project sponsors. Area of Focus 7: EMEA Project How should project management be utilised in the emerging markets of Europe, the Middle East and Africa (EMEA)? What challenges are expected and encountered when working with EMEA governmental agencies? Are the cultural differences, even within the EMEA region, a concern to the role of a project manager working across borders? How will admittance to the European Union affect the companies in these countries: will they now consider developing project managers and project/programme management offices (PMO) as an integral part of their organisation? Topics in this area could include: project management in multinational organisations; comparison of how project management is viewed in different parts of the world; expanding markets in the European Union and how they affect project management; enterprise project management in a new economic paradigm; and selling project management throughout the European Union. Area of Focus 8: What is a Project Manager? What skill sets define a project manager? What criteria should an organisation use to select a project manager? Are there general project management skills that all project managers should have? If one could describe the ideal project manager, how would this be done? Topics in this area could include: leadership, best practices, education, certification, human resources, risk management skills, and change management skills. For detailed descriptions of congress presentations, please review the congress programme online at: www.pmi.org 7 Attention Project Professionals (PMP )! Attending PMI Global Congresses is a great way to earn a significant amount of professional development units (PDU) toward maintenance of your credential. PMPs must accrue a minimum of 60 PDUs during each renewal cycle. Typically, one PDU is earned for each hour spent in a planned, structured, learning experience or activity. A list of qualifying activities for PMI Global Congress 2004 Europe, and their associated PDU values, will be posted on the Congress Web site prior to the event.

8 Maximise your professional development experience at PMI Global Congress 2004 Europe by participating in one of the following optional two-day seminars, Thursday and Friday, 22-23 April. PMI s world-class educational offerings cover a broad range of project management topics. They provide you with practical knowledge and skills that you can apply immediately in your work, and in your long-term career. Earn valuable CEU and PDU credits by attending SeminarsWorld events at PMI Global Congress 2004 Europe! CEU: PMI is an authorised provider of continuing education and training programmes by the International Association for Continuing Education and Training. PDU: PMI issues professional development units (PDU) to SeminarsWorld attendees who are working towards maintenance of their PMP certification. For more information about PDUs or the PMP certification, visit the PMI Web site (www.pmi.org). at PMI Global Congress 2004-Europe Registration and fees are additional to the Congress registration and fees. PROGRAMME CHANGES: The SeminarsWorld programme at PMI Global Congress 2004-Europe is subject to change. Visit the PMI Web site for the most current programme information and complete seminar descriptions. Seminar 1: Building a Next Generation Programme/Project Office (PMO) Jack Duggal, MBA, PMP Level: Intermediate to Advanced The project management office (PMO) has been a growing trend in recent years; however the reality of the turbulent business environment is posing new challenges for implementing PMOs. The pressure to deliver more with less, and reduce overhead costs, has created a need to find innovative approaches. Whether you are building a PMO to support and enhance project management capabilities or to focus on strategic aspects of portfolio management, you may encounter implementation challenges and mixed results. The PMO offers tremendous benefits and a strategic impact but the challenge lies in the focus of the PMO and the way it is implemented and sustained. How can you find innovative ways to build and sustain a PMO that address the challenges and critical success factors? What organisational structures, functions, processes and practices will ensure success? How can you sell and demonstrate PMO value and return on investment (ROI)? This seminar is designed to anticipate, as well as answer, the questions associated with the creation and implementation of a PMO. Besides the traditional elements of a PMO, this seminar will outline the steps necessary to establish or enhance a next generation PMO, focusing on both tactical and strategic aspects. It will introduce a Next Generation PMO framework that you can apply to your organisational needs. The emerging techniques required to build a resultsoriented project office will be presented, focusing on the connections between people, processes, tools and measurement. Each organisation is unique: this seminar will provide a framework that will help you to assess your organisational environment and culture and craft a customised PMO plan. Knowledge areas covered: Project Integration, Project Scope, Project Time, Project Cost, Project Human Resource, Project Communications, Project Risk. Seminar 2: Effective of Project Opportunities Using an Extended Risk Process David Hillson, PhD, PMP, FAPM, FIRM, MCMI Level: Intermediate Projects are subject to a wide range of uncertainties, which could affect achievement of objectives (namely risks), including those which could harm the project (threats) and those which could help the project (opportunities). Well established techniques exist for managing threats, but there has been no comparable approach for opportunities until now. Leading-edge standards such as PMI s Knowledge (PMBOK Guide) include both threat and opportunity in their definition of risk, but most processes have remained threat focused. Using the proven techniques presented in this seminar, the traditional risk process can be extended to ensure that opportunities are maximised at the same time as threats are minimised, giving the best chance to meet project objectives. Knowledge areas covered: Project Risk. Seminar 3: Leadership, Power, Influence, Politics in Project Vijay K. Verma, MBA, PMP, PEng Level: Intermediate to Advanced Gain the power you need to influence others and get the job done. Ignoring the external and internal politics surrounding your project can be hazardous to your project s health. Successful project managers

understand the importance of managing stakeholders through leadership and influence. This course will help you analyse the political context of the organisations with which you work and help you convert adversaries and opponents into allies. The techniques and reminders covered in this highly interactive and engaging workshop will give you many practical tips that you can immediately use to manage politics in your own environment. You will evaluate, improve and refine your leadership skills and learn practical strategies to increase your total power. Knowledge areas covered: Project Communications, Project Human Resource, Project Integration. Seminar 4: Programme : A Strategic Decision Process to Bridge the Gap Between Strategy and Projects Michel Thiry, AIA, CVS, CVM, MAPM, PMP Level: Advanced A number of recent studies have demonstrated the lack of communication between project managers and executives. Programme management (PgM) is fast developing as the essential link between strategy and projects. Regularly updated with the most recent developments in the area, this seminar offers an understanding of programme management s connection to business strategy and objectives, beyond multiple-project management. Additionally, it emphasizes the need for programme specific processes, based on an iterative life cycle and the management of multiple stakeholders and their expected benefits. The seminar provides senior managers, programme managers and project directors with tools and techniques to deal with complex, unplanned change in a structured manner. It develops knowledge of particular techniques required for managing programmes and also analyses the competencies and skills required from programme managers. During the seminar, participants will test their recently acquired knowledge on a case study. Knowledge areas covered: Project Human Resource, Project Integration, Project Scope, Project Communications. Seminar 5: Project Quality and Six Sigma Method Frank Anbari, PhD, PMP Level: Advanced In this interactive workshop, participants will strengthen their understanding of planning quality into their projects and monitoring it periodically. They will reinforce their understanding of the cost of quality, ISO 9000 and ISO 10006 standards, for effective project quality management. Participants will increase their knowledge of the Six Sigma management method, and the role of Green Belts, Black Belts and other participants in managing Six Sigma projects. They will enhance their understanding of the relationship and integration of project management and Six Sigma strategies. Participants will expand their knowledge of project quality management tools and techniques including selected, relevant tools of the Six Sigma method. Knowledge areas covered: Project Integration, Project Scope, Project Time, Project Cost, Project Quality, Project Human Resource, Project Communications, Project Risk, Project Procurement. Seminar 6: Critical Chain Project Lawrence P. Leach, PMP Level: Intermediate Many projects continue to fail because of schedule and cost overruns and failure to deliver the full project scope. Others are achieving 100% project success, while frequently completing projects in half the time or less and greatly increasing the quality of work life for project team members. Critical chain project management (CCPM) continues to create project success in all types of project environments. Prior to implementation of CCPM, many of these projects had very low success against the triple constraint of time, scope and budget. In this highly interactive seminar you will gain the understanding and skills to immediately apply CCPM to ensure the success if your project. Knowledge areas covered: Project Time, Project Risk, Project Integration, Project Scope. Seminar 7: Project Scope and Change Crispin Kik Piney, PMP Level: Intermediate As most project managers are well aware, the path of true projects never runs smoothly despite all of the best definition, planning and risk management. This seminar is aimed at people with a good understanding of project management. It is composed of seven main units; managing changes in specification; managing changes in scope; managing changes in time and cost; configuration management; the change management process; the role of change management at project closure; and understanding projects as agents of change. The seminar is built around a number of interactive exercises that allow participants to understand the concepts involved and incorporate elements from their own experience and environment. By the end of this seminar, participants will be equipped to manage change as a positive force in future projects. They will also understand how projects can effectively drive change within their organisations. Knowledge areas covered: Project Integration, Project Scope, Project Time, Project Cost. >>> Seminar 8 on next page 9

Continued 10 Seminar 8: Creating an Environment for Successful Projects Randall Englund Level: Intermediate to Advanced While upper managers have a great deal to do with project success, many organisational systems (that guide management behaviour) are not consistent with success in the current business environment. This seminar will help you assess your work environment and formulate actions to create a setting for successful projects. You will learn to assemble the pieces of a puzzle (representing environmental factors) that guide you to achieve greater results within a project-based organisation. Understand the why, what, and how of supporting (rather than undermining) project management as an organisational competency. Share insights, examples, and concepts that can change your approach to project management. Knowledge areas covered: Project Integration, Project Quality, Project Human Resource, Project Communications. PMI Research Programme Working Session An additional registration fee is required for this event. Sunday, 18 April 08.00-17.00 The PMI Research Programme will sponsor an all-day working session immediately prior to the congress. The goal of this session is to tap into the knowledge, expertise and wisdom of individuals in the profession in the EMEA region in order to help further the profession globally. Participants will be asked for their input regarding future research projects. This is also a unique opportunity for academics, executives and practitioners in the region to meet the PMI Research Programme team and to learn more about current research projects and future initiatives. All-day PMP participants can earn PDUs towards maintaining their credential. Registration for this session is optional; separate registration fee applies. While attendance is not limited only to congress participants, anyone who wishes to register must do so via the online congress registration site at www.pmi.org or by downloading the congress registration form from the Web site and mailing or faxing it in with payment information. Network With Your Peers in the Profession An important element of any professional development experience is the one-to-one interaction among attendees. Recognising this, PMI provides a well-rounded balance of structured learning activities and networking opportunities. Get to know your fellow attendees and build long-lasting professional relationships. First-time Congress Attendees and New PMI Members Orientation Monday, 19 April 2004 11.00 12.00 Attend this motivational session to learn how to get the most out of your congress experience. Meet other first-timers and hear from PMI Board members and PMI staff on ways to maximise your learning and networking opportunities during this event. Grand Opening Networking Reception in the Exhibition Hall Monday, 19 April 2004 17.30 19.00 Join your fellow congress attendees at this lively networking reception in the exhibition hall as the congress officially gets underway. This will be your first opportunity to visit the vendor stands and see their latest tools and resources available for your profession. A Taste of Prague Reception Tuesday, 20 April 2004 17.30 19.00 This evening event is an opportunity to network with your peers, but it is also a time to simply relax and have fun after your first full day of congress activities. Sample from a delicious buffet and enjoy local entertainment. Exhibitor/Sponsor-Hosted Entertainment Certain exhibitors and/or sponsors may host private parties for PMI Global Congress 2004 Europe attendees while in Prague. These parties are only permitted to take place after 19.00 on Monday and Tuesday, 19-20 April, and Wednesday, 21 April after 17.00. Attendance at these functions is by invitation only, so visit the exhibition hall to find out who s planning an event.

Exhibition Exhibition Hall Hours* Monday, 19 April 17.30-19.00 (Grand Opening Reception) Tuesday, 20 April 09.00-19.00 (Morning and Afternoon Coffee Breaks and Lunch in the Exhibition Hall) Wednesday, 21 April 09.00-15.45 (Morning and Afternoon Coffee Breaks and Lunch in the Exhibition Hall) *Hours are tentative and subject to change. Visit the vendor exhibition at PMI Global Congress 2004 Europe and discover solutions to many of your project management challenges. Exhibitors will be showcasing the latest in project management software, training and other resources to help you do your job better, faster and cheaper. To give you more time to visit exhibition stands, lunch will be served in the exhibition hall on both Tuesday and Wednesday. For a current list of exhibitors, visit the PMI Global Congress 2004 Europe area of the PMI Web site at www.pmi.org. PMI Bookstore Find out more about many new titles from PMI including the revolutionary Organizational Project Maturity Model (OPM3 ) at the PMI Bookstore in the exhibition hall. Browse through the best-selling PMI Compendium of Project Practices, Project Manager Competency Development Framework and Selling Project to Senior Executives: Framing the Moves that Matter. PMI Exhibition Stand The PMI Exhibition Stand is where you can come to learn about the many valuable programmes, products and services of the world s leading project management association. Meet some of the staff from PMI Headquarters in the United States and staff from the PMI Regional Service Centre: Europe - Middle East - Africa (EMEA) in Brussels, Belgium, who will be on hand to share information about the Institute and answer your questions. Sponsorship and Exhibiting Opportunities Link your company s name, programmes, products and services with the world s leading project management association PMI, and the most prestigious project management event in Europe PMI Global Congress 2004-Europe! To explore sponsorship opportunities or for exhibition information, please contact the PMI EMEA Service Centre by telephone: + 32-2-743-1573, fax: +32-2-743-1550, or e-mail: pmicongresseurope@associationhq.com. Check the congress Web site often for announcements about special offers from the Bookstore exclusive to the PMI Global Congress 2004-Europe. Registration Information Register early... to guarantee your place at this world-class project management event. Three ways to register: WEB Register through the PMI Web site at www.pmi.org. FAX* +32-2-743-1550 MAIL* PMI Global Congress 2004-Europe PMI EMEA Service Centre Avenue des Gaulois, 7 B-1040 Brussels Belgium *If you do not wish to register via the PMI Congress 2004-Europe secure online registration form at www.pmi.org, you can download and print a PDF file of the registration form and mail or fax it. PMI Research Programme Working Session All fees are in Euros ( ). VAT is NOT included. Advance Registration On-site Registration 2 February - 5 April 2004 After 5 April 2004 PMI Member Nonmember PMI Member Nonmember Fees 65 75 75 85 PMI Global Congress 2004-Europe All fees are in Euros ( ). VAT is NOT included. Advance Registration On-site Registration 2 February - 5 April 2004 After 5 April 2004 PMI Member Nonmember PMI Member Nonmember Fees 800 1.000 1.000 1.200 SeminarsWorld All fees are in Euros ( ). VAT is NOT included. Advance Registration On-site Registration* 2 February - 5 April 2004 After 5 April 2004 PMI Member Nonmember PMI Member Nonmember Fees 900 1.000 1.000 1.100 *Based on availability. Some seminars may sell out in advance. 11

2004 Visit www.pmi.org for more information. Registration opens 2 February 2004! Project Institute Headquarters Four Campus Boulevard Newtown Square, Pennsylvania, 19073-3299 USA Tel: +1-610-356-4600 Fax: +1-610-356-4647 PMI Regional Service Centre: Europe - Middle East - Africa (EMEA) Avenue des Gaulois, 7 B-1040 Brussels, Belgium Tel: +32-2-743-1573, Fax: +32-2-743-1550 E-mail: pmicongresseurope@associationhq.com E-mail: pmihq@pmi.org Internet: www.pmi.org 2004 Project Institute, Inc. All rights reserved. "PMI", the PMI logo, "PMP", "PMBOK", SeminarsWorld and the Registered Education Provider logo are registered marks of the Project Institute, Inc. 020-075-2003 (01-04)