Management of Change By Programmes & Projects

Transcription

1 of Change By Programmes & Projects of Change By Projects Strategic Project "Survival of a species is determined by their ability to adapt to a changing environment Charles Darwin High Quality Training Courses presented by Internationally Recognised Expert Speakers The Four Seasons Suite is Managed & Organised by Effective Communication & Relationship The Project Office All Courses are aligned to the and are Credited with PDU s 1

2 Key Reasons for attending the Four Seasons Suite programme of of Change By Programmes & Projects FOUR Effective and High Quality Training Courses Dear Delegate, The Four Seasons Suite programme is invaluable to all Executives from CEO to Business Managers and Decision Makers who seek a pragmatic understanding of the key issues and opportunities of of Change by Projects. The programme of four intensive and interactive courses focuses on how to address the challenges that Business Organisations face: constant Social, Political, Economic, Technological and Competitive Changes. You will explore and acquire key techniques & approaches to Manage Change By Projects. You will learn how to develop the Corporation's Organisation, Social & Cultural approach, Skills & Competencies, Processes and Methodologies, Partnership and Relationship. Most of all, you will discover how to apply effective By Projects and incite a change of culture/mind-set that embraces Projects as Change Agents. The Four Seasons Suite programme will allow you to: Recognise that By Projects is a principal Strategy and Process to deal with the inevitable Change facing organisations Maximise your investment and realise your business goals Explore important methodologies and concepts for defining, gaining support for and implementing appropriate change and improvement within your organisation Gain Corporate and Stake-holder Commitments, establish clearly defined Business Needs, Cross-organisational Co-ordination and fluid internal and external Communications Earn (PDUs) to maintain your PMP Certification Your project director Claude Maley, our expert speakers and I look forward to seeing you at these exciting learning experiences in Malta. Best regards, Irina Shitko Sales & Marketing Manager Agenda Agenda for the Diamond Suite programme of of Projects courses Registration will be on the Monday at 13:30 on the first day of each course The first day formal session will begin at 14:00 and conclude at 17:30 The sessions for Tuesday and Wednesday, will each commence at 09:00 and finish at 17:00 The Thursday session will commence at 09:00 and finish at 16:00 Morning and afternoon refreshment breaks are included and lunch will be served between 12:30 and Course Director and Lead Speaker Claude H. Maley Managing Director of Mit Consultants, a consultancy and education practice servicing international clients in Change. Claude started his career as a Systems Engineer with IBM, after reading estate management and building construction at the London School of Building, and has held various management positions for international organisations and companies. Claude has functional management and consulting experience with major corporations such as Alcatel, BP, Cadbury- Schweppes, Cartier, Caterpillar, Cisco, Ericsson, GE, Hewlett- Packard, IMS International, Motorola, Organon, Overseas Containers Limited, Pechiney, Renault, Siemens to name but a few. Holding senior positions in the engineering, production and manufacturing, distribution, transportation and marketing services sectors, has exposed Claude to a variety of responsibilities and situations, which have all forged a deep understanding of the issues governing the of Change by Projects. In a professional career spanning over 40 years, Claude has held responsibility for a significant number of organisational and commercial projects, ranging in duration from one month to five years, and in budget from $ 50k to $ 500m. Claude has also participated in many projects as team leader of subsystems and on numerous occasions as an external advisor to the lead project manager. In the practice of his consulting and education profession Claude has worked with more than 80 different nationalities in more than 60 nations in all continents. Claude is fluent in English, French, Spanish and Italian. Claude is the author of the book of Projects Concepts, Methods & Techniques, and has developed educational courses and papers on business solutions, organisational management and leadership. Claude is a professional speaker, instructor and lecturer in topics ranging from general organisational, programme and project management to sales and marketing, leadership and motivation. A certified PMP and Member of the Project Institute and the International Project Association. 2

3 of Change By Projects To understand the nature of Change, from Continual Improvement to Phased Change Position of Projects in the Corporation's Strategic and Operational Change To Explore and address People issues for Effective & Successful Change This interactive course positions Change in the Business context and HOW By Programmes/Projects are key to achieve the company's strategic and operational goals The course highlights and underscores the number of cross-functional relations that must be coordinated, understood and managed Major emphasis is given to supporting People through Change This course is invaluable to all Executives from CEO to Business Managers and Decision Makers who seek a pragmatic understanding and application on how to address the key issues and opportunities for the of Change by Projects Project Integration Project Scope Project Quality Project Time Project Cost Project Risk Project Human Resource Project Procurement Project Communications The Changing Face of Business Change is the only constant Global competition & technology changes Leadership of change Impact on business strategy Strategic Approaches Diagnosing strategic business change Change as an opportunity, not a problem Change Drivers - Compelling Reasons Leadership and Support for Change Strategy as a method for leveraging change Setting vision and strategy McKinsey 7 S s framework Planning for Change Paradigm shifts and their impact Business Organisational Programmes & Projects as instruments of Organisational Change Strategy as a key to Organisational Success The classic approach: Strengths, Weaknesses, Opportunities and Threats The five structural forces Competence-based strategy Capability-based strategy Resource-based strategy Developing a business strategy Differences between Improvement, Redesign & Re-Engineering Implementation of Strategy through Programmes & Projects A hierarchical view of strategies and programmes/projects Project selection a taxonomy of project types Alignment with the Organisational Strategy Selection of the right strategy Projects as Agents of Change Converting Strategies & Tactics Project Filtering/Pipeline Process From Strategic Vision to Projects Strategic Alignments of Projects Impacts to the Organisation Assessment of Organisational Impacts Preparing for Organisational Change Raising Organisational Comfort Levels People Responses to Transition Resistance Key Approaches & Strategy Stages of Adjusting to Change Fundamental Principles The FOUR Stages The Concept of Adaptability Communicating about Change Communication Foundation for Change Planning/Monitoring Workshop Communicating the Commitment Strategy Role of Project during Change Meeting the Corporation's Concerns Role of the Project Manager - Actions Identifying Sponsors & Stakeholders Engaging Organisational Commitment Course Code: MC010 credited with from 3

4 To gain Knowledge of Strategic Project for Managers in Strategic and Business related positions To acquire practical Approaches, Techniques and Tools to support a of Projects Strategy to achieve Corporate Business Goals This Course, formatted as a Workshop, will provide Managers a Wide-ranging Tool Kit for the Effective launch and completion of successful Strategic Projects The Tool Kit covers Strategic Planning & Delivery, Stakeholder and Project Portfolio Delegates will also explore and learn positive & proven techniques for Managing Project Managers 4 Strategic Project This Course is specifically designed for Middle & Senior Managers, Programme & Project Directors & Managers, wishing to acquire Knowledge and Practical Tools to meet Corporate Goals by Effective Strategic Project Project Integration Project Scope Project Quality Project Time Project Cost Project Risk Project Human Resource Project Procurement Project Communications Course Code: SPM10 credited with from Change By Projects Business Drivers of Change Dynamic Business Environment Value Creation Impact of Change: Organisation & Infrastructure Processes & Systems Responses to the Change Transition Resistance - Fundamental Principles The FOUR Stages of Adjusting to Change Communication as the Foundation for Change Projects as Agents of Change Strategic Alignment of Projects - Converting Strategies & Tactics Change Projects - Framework Project Filtering/Pipeline Process The Role of the Project Manager during Change The Project Manager as a LEADER Role of the Project Manager - Actions Engaging Organisational Commitment Strategic Planning & Project Portfolio Strategy Overview Business drivers - definition and measurement Determining Strategic direction & financial justifications Converting Strategy into Projects Formulating effective strategic direction Project strategy and portfolio management The Project Portfolio Framework Project portfolio optimisation, ranking & selection Project Portfolio governance approval, sign-off & launches Project portfolio adjustment and maintenance Project Portfolio Reporting Portfolio Manager Roles and Responsibilities Stakeholder The Role of Stakeholders In the Success of Projects Stakeholders motivations and the product life cycle The Project Manager's relationship with Stakeholders Establishing and Managing Stakeholder Expectations Conducting a stakeholder analysis the PESTLE Model Stakeholder expectations and strategic goals Establishing strategies for involvement Dealing with conflicting scenarios Stakeholder Communications The Stakeholder communication plan The Project Manager's communication with Stakeholders Stakeholders and Scope Change Establishing understanding of Change Process Creating stakeholder commitment Managing Project Managers Project organisational Challenges Managing in a Multi-Project Environment Programmes and Project Interrelationship Multiplicity of Project Life Cycles Resource Priorities and Allocation Programme and Project Communication & Reporting Structure Managing Project Managers Styles Managing Expectations Selection, Skill Development & Retention of Project Managers Performance Evaluation and Reward Systems Leadership Skills Leadership Styles Motivational Factors Delegation Principles Supporting Project Managers

5 The Project Office The Course will provide WHAT to Establish and HOW to Implement & Operate a Successful PMO that contributes to the Effective of Projects & the Achievement of Business Benefits This Interactive Workshop articulates a Structured PMO Roadmap which addresses Strategic Intents, Business Goals and Project Performance To Analyse & Assess Project for the Realisation of Business Goals To Determine the most suitable Organisation's PMO Structure To Learn how to Maintain & Sustain a Successful Project Office To Articulate and Practice the PMO Implementation Roadmap To explore how to Address & Resolve Challenges to PMO This course/workshop is designed for Project & Programme Practitioners, PM & Portfolio Managers and individuals who need to gain understanding and to know HOW to Plan and Implement an appropriate PMO within their Own Organisation. Project Integration Project Scope Project Quality Project Time Project Cost Project Risk Project Human Resource Project Procurement Project Communications Course Code: PM250 credited with from Strategic Planning & Portfolio Strategy Overview Converting Strategy Into Projects BY Projects vs of Projects Introduction To Project Portfolio The Project Portfolio Framework Project Portfolio Reporting Portfolio Manager Roles And Responsibilities Purpose of a Project Office Organisation goals and their influence Project- and enterprise-focused functions The purpose of a PMO Benefits of establishing a PMO Different levels of coverage for the PMO in the organisation Benefits of Establishing a PMO Key factors for PMO success Identification and involvement of influential stakeholders PMO project lifecycle framework Facilitating stakeholder buy-in for the PMO Analysis of Needs & Feasibility of PMO Project Office Functions & Organisation Establishing the Scope of the PMO Functions Determining the PMO's range of Support to Projects & Portfolios The PMO core Organisational Structure PMO Staffing PMO Roles & Responsibilities Governance & Sponsorship The PMO: Promoter of Project Excellence Project Competencies & Skills Deploying a Project Competency Model Increasing PM Competencies Project Excellence Support Functions Planning for the Introduction of a PMO Creating the PMO charter Defining the PMO Organisation & Assigning a PMO Manager Describing Scope & Contents of PMO Roles & Responsibilities Collating Company/Industry Best Practices, Policies & Processes Determining Extent of Project Portfolio Establishing PMO-specific Processes and Procedures Developing Project Prioritisation/Ranking Norms Establishing/Deploying Project Manager Competency Model Planning for Project Training & Education Conclude the PMO RoadMap Implementing the PMO RoadMap Introducing the PMO and the RoadMap to the Organisation Staffing the PMO appropriately Deploying the PMO Processes and Procedures Initiating the Project Portfolio system Conducting the Project Manager Competency Model Assessment Performing the PM Training & Education plan Project Tracking/Control & Reporting Process Addressing PMO Challenges Relationship between PMO and Project Multiple PMOs across the Organisation Identification and Involvement of Key Stakeholders Facilitating Stakeholder buy-in for the PMO Identifying Key Performance Indicators Governance Monitoring & Auditing and its Extent Priorities within Total Project Framework Business Alignment & Business Benefits PMO Operational Costs Metrics and Reporting Continuous improvement 5

6 To provide the key Communications & Relationship skills & techniques which will enhance your ability to succeed in situations where clear direct lines of authority are absent To Learn HOW to create and sustain commitment and mutual trust by using influence rather than authority to achieve the Project goals This interactive course revolves around formal presentations, practical exercises and a Case Study blended to emphasise the Skills of Effective Communication & Relationship To Explore the multiple Communication facets To Learn and Comprehend the importance of Influencing To Discover powerful Conflict techniques To Appreciate Relationship Strategies 6 Effective Communication & Relationship This course is particularly suitable for Managers, Supervisors and Project Managers who wish to improve their Communication skills in technical and non-technical environments Project Integration Project Scope Project Quality Project Time Project Cost Project Risk Project Human Resource Project Procurement Project Communications Course Code: SM035 credited with from Introduction The Project Manager's Challenges Organisational Structures and Projects Environmental Factors - Internal & External issues Achieving Results through other People's Efforts The Project Manager's Relationships The Need for Relationship Establishing the Project Manager's Relationship Map Assessment and Analysis of Relationship channels The Informal Network The Project Manager's limits Effective Communications The Project Manager's Communicating Needs Information Flow Paths & Patterns on the Relationship Map Key Communications Principles Using the appropriate Communication Medium Developing Open Communication & Rapport Active Listening & Empathy - Challenges & Breakdowns Communicating with Peers, Superiors & Subordinates Communicating as a representative of the Company Managing without direct Authority Introspection : Relationship with Oneself and with Others Understanding the Power Model Empowerment, Control & Support The Project Manager's Leadership Styles Review of Motivational Theory The Principles of Influence Key Elements : Influence vs Manipulation Value Creation with others Understanding & Channelling Resistance The Influence Model Foundation & Structure Worth; Likelihood, Opportunities & Threats; Effort Factors that Influence Behaviour & Performance Promoting, Achieving and Maintaining Commitment Gaining Support from Others : Peers & Upper Dealing with Conflicts Managing Different Behaviours Conflict Techniques Approaches & Remedies for Difficult Situations The Obstacles due to Resistance Understanding & Addressing the different Reasons for Resistance Converting Confrontation into Collaboration Applying Positive Techniques, Seeking and Sustaining Agreement Relationship Strategies in Project Analysis of the Project Manager's Authority & Responsibility Identifying Areas of Strengths and Weaknesses Effective Leadership - Adapting Leadership Styles to the Situation Setting Direction and Applying Vision Motivating & Inspiring Aligning People & Enabling Action Leveraging from Sponsors & Key Stakeholders Leadership Styles with the Project Core Team Special Considerations for Contractors & Suppliers Utilising Communication Strengths Applying Political Strategies Effectively Aligning to Cultural Norms Converting Resistance and Disinterest Practicing Scalability and Flexibly to tough Situations Application in Different Project Situations Business Value Drivers and Senior Stakeholders and End-Client Relationship Partners, Sub-Contractors, Suppliers & Third Parties