Assistant Director - Asset Management Recruitment pack

Assistant Director - Asset Management Recruitment pack

2 Contents Applicant letter from Cathryn Gee, Head of HR Welcome letter from Julian Chun, Operations Director Our Vision, Values and Ambitions What we re about Role profile Person specification Principal benefits Organisation chart Page 3 4 5 6 9 12 14 15

3 Dear Applicant Assistant Director - Asset Management Thank you for your interest in this position. I thought it would be helpful to set out our arrangements for the recruitment of this post. Initial applications should consist of: A copy of your CV A supporting statement detailing how you fulfil the person specification (maximum 3 pages please) You will need to complete our diversity monitoring form We prefer applications to be forwarded electronically. Please send your application to me at: cathryn.gee@sentinelha.org.uk. Alternatively you can mail it to me at: 56 Kingsclere Road, Basingstoke, Hampshire RG21 6XG. Key dates for the process are: Friday 16 May, 12 noon - closing date for applications Wednesday 21 May - interviews If you re not available on any of these dates please mention this in your application letter. If you d like an informal discussion about the role prior to applying do ring Julian Chun, Operations Director, on 01256 338814. I look forward to receiving your application. Feel free to contact me with any queries. Kind regards Cathryn Gee Head of HR

4 Welcome I m delighted that you re thinking about becoming part of the Sentinel team. Now is a great time to join us as we embark on a journey of transformation- re-examining the way we do business and the services we provide. We re future proofi ng our business with effective and effi cient processes - underpinned with state of the art systems to improve performance and drive the business forward. We re proud to be a leading provider of affordable homes and our customer satisfaction results are among the best in the sector - but we re not resting on our laurels - our ambitions build on the positive people centred culture we ve developed and our fi ve year corporate plan sets out our vision for the future. This assistant director role is central to our service improvement plans. You ll be a major contributor in helping us achieve our ambitions as a well run, high performing association that customers recommend. I m looking for someone who will bring clear judgement, be a passionate leader and communicator and who will use their commercial acumen to help achieve our social objectives. You ll have senior level experience in a similar role - not necessarily from inside the social housing sector - and the drive and ambition to help us bring our vision into reality. This is a great opportunity and I m looking for an exceptional individual. If you fi t the profile and relish the challenge then I look forward to receiving your application. Juliam Chun Operations Director

Our Vision 5 Making a difference to communities by providing quality homes and services that people value Our Values Putting the customer at the heart of what we do Being open and honest Valuing and respecting people ncouraging challenge and innovation Demonstrating passion and commitment Our Ambitions Provide a range of homes we ll provide a range of homes to help to ease the housing shortage Maintain our financial strength we ll be efficient and effective so that we can use our surplus to build new homes, support vulnerable residents and invest in communities Brilliant people working together we ll put the right people in the right jobs with the right resources and encourage them to challenge the way we do things to bring about improvements and change Satisfied customers we ll tailor the delivery of services which meet the needs of our customers and offer value for money A first class business we ll underpin everything we do with good systems and processes and use technology to improve services.

6 What we re about We believe that good quality affordable housing is the bedrock that so many other things in life depend on. And we re proud to be a leading provider of affordable homes across north Hampshire and beyond. But it s about more than bricks and mortar it s about people, communities and opportunities. Our customers are individuals and we don t make assumptions about what they need or where they re going in life. We treat people with respect and work hard to make sure our customers do the same. We encourage people to challenge us if our service standards fall short, being open to suggestions on how we can improve or do things differently. As a not for profit organisation any surplus we make is reinvested back into the business - to update existing homes and improve services, regenerate and revamp outdated estates and to create thriving new communities.

37 Our customer satisfaction levels are among the best in the sector. Providing excellent customer service is something we re really passionate about and we work hard to make sure our services meet people s needs, that our customers know what to expect from us and understand what we expect from them. We re proud to have been reaccredited with the Customer Service xcellence standard for the third year running. Our customers get more than a roof over their head from the moment they get in touch - whether it s finding a new home, reporting a repair or something more personal, such as a family break up or losing a job - our friendly approachable staff are there to offer expert advice and support. And that s not just our opinion - 99% of customers agree. We re committed to helping people help themselves and achieve their aspirations, whether it s something life changing like buying a first home - or more practical like getting to grips with a household budget. We offer volunteering, work experience and Apprenticeship opportunities working with other businesses offering free advice to help get people into training or employment, manage their money and avoid the pitfalls of high interest loans. We re constantly testing ourselves to be sure our services meet our customers needs and our customer satisfaction levels are among the best in the sector. We re proud of our people and culture and Sentinel people are dedicated, hard working and committed. It s why in the last year we ve achieved re-accreditation of the Investors in People award - and were crowned mployer of the Year at the north Hampshire Inspire 12 business awards. We ve created a fun, friendly, progressive work environment investing in training and development - empowering people to grow, up-skilling and equipping them to rise to the challenges we ll face in the future. We want to inspire vibrant communities and that s about more than providing quality homes it s about creating opportunities for people to thrive and offering services that make a real difference.

8 Our financial strength is one of our greatest assets operating commercially means we generate good surpluses so we re able to do the things we want as a social business. Our turnover last year was 54m and our operating surplus was 11m meaning we re in great shape to meet the challenges ahead within our sector. As a leading provider of affordable housing we re determined to increase the supply of affordable homes in the area and help tackle the current housing crisis. So, what are we doing about it? Well, we re using our strength to fi nance more homes - last year we helped 162 families into a brand new home and invested 32m in our development programme. We ve set ourselves a target to build 2400 homes over the next six years that s an average of 400 homes a year. Over the last year we ve seen signifi cant changes to the operating environment for housing associations and we re responding to those changes by re-examining the services we provide, the way we do business and reviewing our internal processes to fi nd more efficient ways of doing things, while increasing the value of services to our customers. We re confident that by continuing to balance our social principles with our new business objectives we re in a great position to achieve our ambitions as a well run, high performing association that customers recommend. Last year we helped 162 families into a brand new home.

39 Role profile Job title Responsible to Responsible for Purpose Assistant Director Asset Management Operations Director Programme Manager Contracts Manager Asset and Strategy Manager Approx. 10 staff, indirectly As a member of the Leadership Group, make a signifi cant personal contribution to the success of the business. nsure that all staff deliver excellent services to our customers while maintaining a professional and compliant approach to asset management. Responsibility for strategic asset management stock performance and options appraisals, planned programmes, statutory compliance and procurement. Location Head Offi ce - Basingstoke Key Areas Description Performance standards are satisfactory when Strategic leadership nsure we are a leading provider of asset management services We have an excellent reputation for professional asset management services Be an ambassador for Sentinel at all times and represent the organisation with key stakeholders Assist in leading a culture of active risk management and control at an operational level Deliver business opportunities in accordance with our corporate plan Contribute to and/or lead the activity of the operational management group (OMG) and leadership group We maintain control of our assets ensuring the H&S of our customers and the reputation of the organisation We successfully control and manage risks You are seen as a major source of influence on the leadership group and OMG Our carbon footprint is minimised using VFM principles. Lead our approach in the identifi cation, appraisal and development of proposals for the best use of our stock

10 Key Areas Description Performance standards are satisfactory when Lead our approach towards improved sustainability and energy efficiency Vibrant communities and satisfied customers First class business Brilliant people Prepare and present regular reports to the Board, the xecutive and any other audience as necessary. ncourage a strong culture of customer empowerment and engagement to provide an outstanding service nsure we maintain a continuous drive for improvement and high quality services, involving our customers at all times nsure all services meet regulatory and best practice standards and requirements stablish our housing and environmental investment priorities to support our long, medium and short term business plan. Work collaboratively to implement and maintain good systems and processes, using technology to improve services. Demonstrate a high level of customer focus across the team supported by passion and commitment nsure that teams are resourced by people with the right skills, competencies, culture and motivation to perform highly as a team and individually ncourage excellent performance, striving for constant improvement and self-betterment We deliver excellent customer service and are widely recognised for excellence Our services meet the needs of our customers and we re able to evidence a strong value for money ethos We manage our assets according to our business plan. We have modern, integrated solutions to enable us to deliver market leading services. High expectations on performance are communicated, managed and achieved resulting in a high performing culture The team are highly motivated, striving to deliver better, more efficient services Change is implemented quickly and efficiently with minimal impact on services All members of the team demonstrate the desired behaviours to live our values.

11 Key Areas Description Performance standards are satisfactory when Lead change with open communication. Financial strength Develop and implement our asset management strategy to ensure that we make best use of our assets and have suffi cient and accurate information to inform the business plan and keep our stock in good order. nsure all contracts are procured and managed professionally, delivering value for money nsure that robust budget management and controls are maintained throughout the team Services are delivered to budget, identifying efficiencies where appropriate All services have appropriate strategies, policies and frameworks in place, and are being followed. Diversity Health and safety stablish and implement through the Operations Director appropriate strategies, policies, procedures and controls to deliver services. nsure that the quality and Diversity Policy is refl ected in behaviour towards colleagues and customers and that formal reports make reference where needed. nsure the highest standards of health and safety are maintained in all areas of operation nsure that our statutory responsibilities in relation to compliance and H&S are met. Procedures are followed. Procedures are followed We are fully compliant across all statutory measures.

12 Person specification Qualifi cations Knowledge and understanding Skills Degree level qualifi cation Relevant professional qualifi cation Background in service delivery in a customer centric business Knowledge of all operational areas of social housing A sound understanding of all aspects of asset management, including statutory and regulatory policy The ability to exercise good judgement Good commercial awareness and fi nancial understanding. Proven dynamic and effective leadership skills Demonstrable people focus xcellent communication and presentation skills at a level which is appropriate to the audience Sound numerical and analytical skills xcellent IT skills (min. intermediate level on Microsoft Offi ce) Ability to challenge performance and drive continuous improvement. D D

313 xperience Personal qualities Other xtensive experience of staff management and leadership xperience of delivering major organisational wide projects xperience of working at senior level within a complex organisation xperience in delivering an excellent asset management service. Sharing our desire to succeed and want to play a key role in that growth Dynamic and passionate leader; with a desire to lead, coach and be an excellent role model Comfortable with change, welcoming it as an opportunity to grow. Ability to work to tight deadlines A clear commitment to equal opportunities in both employment and service provision A driving licence with a car available for business use Able to work outside usual offi ce hours as needed. D D D

14 Principal benefits Remuneration package c 70k per annum This includes salary, car allowance and pension contribution to Social Housing Pension Scheme. Hours of work Location Annual leave Probation period Notice period The package offered will reflect the skills and experience of the successful candidate. 37 hours per week worked Monday to Friday. However, the post holder will be expected to work additional hours, including weekend and evenings, to meet job requirements. Basingstoke, Hampshire 30 days Six months Following successful completion of probationary period, three months notice is required by either side.

15 Organisation chart Julian Chun Operations Director Assistant Director - Asset Management Programme Manager Contracts Manager Asset and Strategy Manager Project Surveyors M and Compliance Surveyors Stock Condition Co-ordinator Clerk of Works (temporary post) states Co-ordinator Performance Co-ordinator