Job profile and person specification

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1 Job profile and person specification Job title: Hospital Intranet Content Manager Reports to: Head of Internal Communications epartment: Communications Salary: competitive Hours 37.5 Job type 6 month fixed-term ate: May 2016 Job summary This is a fantastic opportunity to join the communications team at Great Ormond Street Hospital Children s Charity. o you want to keep staff informed of the exciting programmes happening across Great Ormond Street Hospital (GOSH)? Are you a brilliant communications professional who can deliver well-written copy and who is looking for an exciting next step? o you want to work for a high-profile and well-loved brand? Then this is a great opportunity to join a leading children s hospital, generating positive internal communications GOSH is no ordinary place. As one of the world s top children s research hospitals, children are referred here from all over the UK and also abroad. They are often in need of treatment for the most complex and life threatening diseases. Working in partnership with the UCL Institute of Child Health, the hospital is the largest paediatric research and training centre in the UK and one of a very small number of internationally recognised centres of excellence in the field of child health. The hospital is currently renewing the focus on its intranet, to ensure that it is more widely recognised as a pivotal business support platform, supporting improved knowledge sharing and more efficient information management. The intranet is a critical element of both the internal communications and the information strategies of the hospital. The objectives of the intranet are to: Promote a more collaborative way of working by using it as a primary portal through which both information and business systems are accessed ie staff logon to the intranet at the start of each day to access the tools they require to carry out their job Support and promote more effective internal communications in the hospital Provide access to documents and databases both locally and remotely Improve and enhance teaching and knowledge sharing across the hospital Inspire staff to rally behind the work of the hospital and charity

2 This role is key to the success of the hospital intranet. The post-holder will: Be the intranet champion for the hospital working closely with staff to ensure they are aware of the intranet, know how to make best use of the platform and engage in ensuring it remains current and a useful work platform ditorially manage all content published Work closely with the hospital s IM&T teams and the Head of Internal Communications on the planning and delivery of future intranet development phases The Hospital Intranet Content Manager will report to Head of Internal Communications, ensuring they are kept fully informed of intranet updates and that these are in line with the wider content and internal communications strategies. The role will require good stakeholder management skills as the post-holder will be required to engage and influence a network of content managers, as well as budget holders and senior decision makers on the role and importance of the intranet. Main duties and responsibilities Strategic stablish the intranet as an integral part of the hospital s internal communications strategy Be aware of the hospital s activities and objectives to ensure that new information sharing opportunities are not missed Actively seek out and promote opportunities for knowledge sharing across the hospital stablish and chair focus groups to ensure new content and/or development requirements are captured and delivered Work with the hospital s IM&T teams and the Head of Internal Communications on the specification, procurement, development and trialling of new functionality on the intranet, ensuring any new developments are delivered on time and within allocated project budget Manage a project team to ensure that timescales and deliverables are met in accordance with agreed project plans Work with the hospital s HR team to ensure the organisation s values are brought to life through the intranet Site management Carry out day to day digital content management, ie the processes and technologies that support the collection, management and publication of information on the intranet Monitor the navigation and structure of the site, ensuring content managers adhere to the design templates and accessibility guidelines Lead on any reviews or updates to the intranet as required evelop and maintain on-going links with staff across the hospital who have responsibility for developing content for their areas, to ensure that communications are coordinated, consistent, accurate, up-to-date and of high quality

3 Be responsible for managing permissions on parts of the site and advising users irectly manage content for corporate sections of the intranet, such as the staff directory Liaise with the intranet supplier, as necessary, to develop new requirements. This includes writing specifications and test scripts as part of user acceptance testing Monitor usage of the intranet to identify trends and provide management information for future development ncourage and monitor feedback, ensuring it is dealt with respectfully, appropriately and in a timely manner Technical Liaise with the Hospital IM&T teams to develop the applications and services delivered by the intranet. This links into the objective of making the intranet the tool that all staff logon to each day and use to access all the tools they require to do their job Work with the Hospital ICT department with regards to the intranet infrastructure, and in the event of any interruption to service, ensure that it is resolved in a timely fashion evelop quality assurance and audit systems to monitor the websites functionality and respond in a timely manner to any queries Liaise with the Hospital ICT department to resolve any issues via the Service Level Agreement to ensure timely and complete resolution of queries Training Lead on the identification and dissemination of intranet best practice, engaging core user groups such as the content managers network to achieve this nsure that appropriate training programmes are in place to maintain the balance between availability and confidentiality of information Provide guidance to authors preparing contributions for the site Offer training and support for contributors with the design templates and the content management system Update, as necessary, guidelines for writing for the intranet and associated style guide Person specification Please denote whether essential () or desirable () Key requirements Application Interview Testing xtensive experience of digital communications and managing an intranet, including development of the platform xperience of commercial web/intranet content management systems, in particular Microsoft SharePoint 2010

4 Knowledge of latest web design trends, techniques and protocols Conversant with the latest accessibility guidelines and web standards xcellent copy writing skills, with the ability to write and sub-edit content that is easily and quickly understood An understanding of the intranet as part of a wider internal communications piece Working knowledge of image manipulation software, eg Photoshop or equivalent A good understanding of Windows Operating Systems, in particular the effects of user and group permissions for data access etailed knowledge of the Microsoft suite of applications, web communications techniques, approaches and procedures xposure to Business Intelligence tools (eg Qlikview) Interpreting user requirements to develop effective business solutions xperience of working with system users to create content management web pages xperience in supporting the delivery of training xperience in supporting the delivery of training xperience working in a healthcare environment, especially the NHS xperience of working in a matrix reporting environment Ability to create structured plans for testing and deployment xcellent communication and stakeholder management

5 skills, including presenting complex information Ability to work under pressure and meet targets and deadlines Ability to work autonomously and able to use initiative to resolve problems as they arise emonstrate ability to work in a team and motivate others around them Strong attention to detail Other information Great Ormond Street Hospital Children s Charity is a dynamic organisation, therefore changes in the core duties and responsibilities of the role may be required from time to time. This document is not a set of terms and conditions of your contract but a comprehensive guide indicating core responsibilities and accountabilities attributed to the role. We expect all our employees to share the values that are important to the organisation and behave in a way that reflect these in keeping with the Competency Framework. All applicants to any post within the charity are required to declare any involvement, either directly or indirectly, with any firm, company or organisation which has a contract with the GOSH Trust or the charity. Failure to do so may result in an application being rejected, or, if it is discovered after appointment that such information is being withheld, then this may lead to dismissal. The employee will have access to confidential information which may only be disclosed to parties entitled to receive it. Information obtained during the course of employment should not be used for any purpose other than that intended. Unauthorised disclosure of information is a disciplinary offence. GOSH and the charity are regulated organisations and as such, all employees must have their criminal record checked and their name checked against the Violent and Sex Offender Register. Smoking is strictly forbidden on any of the charity s or Hospital s premises and is considered a disciplinary offence.