SMART Bridgit 4.5 software. User's Guide

SMART Bridit 4.5 software User's Guide

Trademark notice SMART Bridit, SMART Board, SMART Podium, SMART Meetin Pro, SMART Notebook, smarttech, the SMART loo and all SMART talines are trademarks or reistered trademarks of SMART Technoloies ULC in the U.S. and/or other countries. Microsoft, Windows, Outlook and Excel are either reistered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Mac and Apple are reistered trademarks of Apple, Inc. All other third-party product and company names may be trademarks of their respective owners. Copyriht notice 2012 SMART Technoloies ULC. All rihts reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any lanuae in any form by any means without the prior written consent of SMART Technoloies ULC. Information in this manual is subject to chane without notice and does not represent a commitment on the part of SMART. One or more of the followin patents: US6320597; US6326954; US6540366; US6563491; US6741267; US6803906; US6829372; US6919880; US6954197; US7151533; US7184030; US7236162; US7411575; US7532206; US7619617; US7643006; US7692625; US7757001; US7880720; USD612396; USD616462; USD617332; USD635189; USD636183; USD636784; Other patents pendin. February 2012

Contents Chapter 1: Gettin started 3 Overview 3 What's new 4 Global Server Network (GSN) option 5 Downloadin SMART Bridit client software 5 Startin and exitin SMART Bridit client software 6 The Audio Setup Wizard 6 Secure Socket Layer (SSL) standard 7 Chapter 2: Usin SMART Bridit 9 The SMART Bridit client desktop 10 Startin SMART Bridit software 12 Creatin a meetin 13 Joinin meetins 18 Usin voice conferencin 21 Usin meetin tools 24 Settin meetin options 36 Writin on the shared desktop 41 The SMART Scheduler Outlook add-in 45 Minimum requirements 45 Appendix A: Troubleshootin 51 Usin the SMART Bridit troubleshootin tool 51 Monitorin a meetin's performance - presenter 56 Monitorin a meetin's performance participant 57 Index 59 i

Chapter 1 Gettin started Overview 3 What's new 4 Knockin 4 Sharin a reion of your desktop 4 Raisin your hand 4 Resizin video windows 4 Incremental annotation with drawin tools 4 Global Server Network (GSN) option 5 Downloadin SMART Bridit client software 5 Startin and exitin SMART Bridit client software 6 The Audio Setup Wizard 6 Secure Socket Layer (SSL) standard 7 Certificates 7 Overview SMART Bridit conferencin software is a client/server application that lets you share prorams and information with anyone, anywhere in the world. You can use SMART Bridit software to speak to participants usin Voice over Internet Protocol (VoIP), share your desktop and send e-mail invitations for others to join. Once the meetin has started, participants can write notes or hihliht information on the desktop. You can share your webcam and view other participants' webcams as well. You can use a self-created or randomlyenerated password that participants must use to join the meetin. When you participate in or present a meetin, you use SMART Bridit client software to connect to a SMART Bridit server. You can download SMART Bridit client software on to your desktop and start the application with a double-click. All of the features of SMART Bridit software are available on a SMART Board interactive whiteboard or SMART Podium interactive pen display. If you present a meetin usin an interactive whiteboard or interactive pen display, you can capture your notes in a SMART Notebook 3

C H A P T E R 1 Gettin started collaborative learnin software or SMART Meetin Pro software file or save them in an application, such as Microsoft Word or Excel What's new SMART Bridit 4.5 software introduces several new features. Knockin You can knock at a SMART Bridit meetin door to et access to the meetin without receivin an invitation to the meetin. When you knock, other participants in the SMART Bridit meetin can allow or deny you access to the meetin. For more information, see Joinin a meetin with a knock on pae 20. Sharin a reion of your desktop You can share a small reion of your shared display with meetin participants. For more information, see Sharin a reion of your desktop on pae 26. Raisin your hand The Raise Hand feature enables meetin participants to politely interrupt when they want to contribute to the meetin. This feature provides both a visual and an audible notification to capture the attention of other participants. For more information, see Raisin your hand on pae 33. Resizin video windows You can resize the video dialo boxof other participants' webcam views. For more information on webcam views and resizin the video window, see Usin webcams on pae 29. Incremental annotation with drawin tools SMART Bridit software uses incremental annotation so meetin participants view new information seamlessly. When you draw new information on your shared screen, SMART Bridit software sends the new input in small continuous chunks as it is bein added and the meetin participants see it incrementally. For more information on drawin tools, see Usin drawin tools while sharin on pae 26. 4

C H A P T E R 1 Gettin started Global Server Network (GSN) option The SMART Bridit Global Server Network (GSN) is a network of SMART Bridit servers at different eoraphical locations. The GSN optimizes bandwidth and reduces latency by detectin the fastest server in each GSN and then automatically connectin the client to that server, reardless of the server they initially connected to. For example, if there are five clients in North America and five clients in Europe all connectin to the same meetin, and the GSN consists of one server on each continent, each client automatically connects to the nearest, fastest server. This results in only one hih latency overseas connection, instead of five overseas connections. A GSN works just as well for different buildins in the same city, or even different networks in the same buildin. Downloadin SMART Bridit client software Before you can join or present in a meetin, you need to download SMART Bridit client software either by clickin a link in an e-mail invitation or by usin your internet browser. You don't need to install the SMART Bridit client software after you download it. The client is selfcontained, and you can download it to your desktop and start it from there. To download the client software from an e-mail invitation 1. Click the link in the body of the e-mail invitation. 2. Run the software. The SMART Bridit software dialo box appears. To download the client software from the SMART Bridit server 1. In your internet browser, o to your SMART Bridit server. 2. Click the Download Software link, and then run the client software. 5

C H A P T E R 1 Gettin started Startin and exitin SMART Bridit client software SMART Bridit client software starts automatically when you click the link in an e-mail invitation and run the software. See Joinin a meetin from an e-mail invitation on pae 19. You can also start SMART Bridit client software by double-clickin the SMART Bridit icon your Windows desktop or Mac Dock. on If you downloaded the software and saved it to a location other than your desktop, you must open the folder that contains SMART Bridit client software and double-click the icon there. See Downloadin SMART Bridit client software on the previous pae. 1. Select Menu > Exit SMART Bridit (Windows) or Menu > Quit (Mac computers). A confirmation dialo box appears. 2. Click OK in the confirmation dialo box. The Audio Setup Wizard When you run SMART Bridit client software for the first time and VoIP has been enabled by your server administrator, you could be prompted to run the Audio Setup Wizard. Use the wizard to set the volume levels for your microphone and headphones or speakers. To run the Audio Setup Wizard 1. Ensure your headphones (or speakers) and microphone are connected to your computer and are turned on. 2. 1. Close (Windows operatin systems) or quit (Mac operatin system software) all other prorams that play or record sound. 3. Click Next, and then follow the on-screen instructions. After you set up the audio devices, you can use them to speak in a meetin. See Usin voice conferencin on pae 21. If you're the meetin's owner, you can adjust the audio settins for better sound quality or for less bandwidth usae. See Chanin audio settins on pae 38. 6

C H A P T E R 1 Gettin started If the SMART Bridit software administrator disables audio on the server, you're unable to use the audio features. Secure Socket Layer (SSL) standard SMART Bridit software complies with the SSL 3.0 standard for secure communications. Data transmitted in SSL mode is encrypted to prevent a third party from viewin it while it s in transit between a client and server. SMART Bridit software has been tested to ensure the encryption mechanism and the communication layers conform to the standard. Software toolkit vendors supply libraries that implement the SSL standard and that can be used to build SSL-capable applications. SMART Bridit software uses a toolkit called OpenSSL to provide SSL security on both the client and the server. This toolkit implements both the SSL and the Transport Layer Security (TLS v1) protocols, as well as a full-strenth eneral purpose cryptoraphy library. For information about this toolkit, visit openssl.or. Certificates SMART Bridit software uses OpenSSL to enerate a self-sined SSL certificate which is used for data encryption. Each time the server starts, a new 1024-bit SSL certificate is enerated and a new 256-bit encryption key is neotiated with each client. 7

Chapter 2 Usin SMART Bridit The SMART Bridit client desktop 10 The SMART Bridit client toolbar 10 The SMART Bridit client desktop borders 11 Startin SMART Bridit software 12 Creatin a meetin 13 The SMART Bridit client lobby screen 15 Creatin a meetin with a third-party voice bride 15 Sendin invitations to participants 17 Joinin meetins 18 Joinin a meetin from SMART Bridit client software 18 Searchin for a meetin 19 Joinin a meetin from an e-mail invitation 19 Joinin a meetin with a knock 20 Usin voice conferencin 21 Owners and presenters 22 Participants 23 Joinin a meetin usin a third-party voice bride 23 Usin meetin tools 24 Sharin your desktop 24 Sharin a reion of your desktop 26 Usin drawin tools while sharin 26 Takin over sharin 27 Viewin the participant list 28 Usin webcams 29 Chattin with other participants 31 Raisin your hand 33 Enablin remote control 34 Remotely controllin the presenter's desktop 35 Chanin the shared area 35 Settin meetin options 36 Chanin meetin settins 36 Chanin monitor selection 38 Chanin audio settins 38 9

Usin SMART Bridit Chanin viewin options 40 Chanin lanuae options 41 Writin on the shared desktop 41 Customizin your pen 42 Erasin on the shared desktop 43 Usin the screen pointer 44 The SMART Scheduler Outlook add-in 45 Minimum requirements 45 Installin the SMART Scheduler Outlook add-in 45 Upradin SMART Scheduler Outlook add-in 47 Schedulin a SMART Bridit meetin in Microsoft Outlook 47 Joinin a SMART Scheduler meetin from an Outlook invitation 50 You can use SMART Bridit software to create a meetin or you can use it to attend a meetin created by someone else. The SMART Bridit client desktop Durin a meetin, the SMART Bridit client software interface consists of a toolbar and a colored border around the shared desktop: The SMART Bridit client toolbar From the Menu button on the toolbar, you can do the followin: Share your desktop or ask to take over sharin. Share a reion of your desktop. Enable or request remote control of someone else's desktop. Raise your hand to request a meetin interruption or lower your hand to stop the request. Select a variety of writin tools and write or draw over the shared desktop. Chane the meetin and audio settins if you're a presenter and are usin VoIP. Chane the viewin options if you're viewin someone's shared desktop. 10

Usin SMART Bridit Chane the lanuae used in the SMART Bridit client software interface. Chane to full screen view. E-mail a meetin invitation. The toolbar also includes the followin buttons: Show/Hide Audio Controls Show/Hide Video Window Start/Stop Sharin My Desktop Share Desktop Reion Mouse Pointer Pen Raise Hand Show/Hide Participant List To move the toolbar 1. Dra the handle on the toolbar to move it horizontally on your desktop. 2. Dra the colored border to move the toolbar vertically. Only the presenter can move the toolbar. The participants' toolbars mirror the position of the presenter's toolbar. Participants can move their toolbars only if they've turned off the Fit presenter's desktop to dialo boxoption. The SMART Bridit client desktop borders When you share your desktop, share a reion of your desktop or view someone else's desktop, a border appears around the shared area. This border chanes color to indicate what's happenin in the meetin. Blue indicates that you're sharin your desktop and that you're the presenter. Green indicates that you're viewin the presenter's shared desktop or a reion of it. A reen border appears around the desktops of all participants viewin the shared desktop. 11

Usin SMART Bridit Startin SMART Bridit software Once you download SMART Bridit software, you can start the software to join or create a meetin. To start SMART Bridit software Double-click the SMART Bridit icon on your Windows desktop or Mac Dock. The SMART Bridit Software dialo box appears. Once you join or create a new meetin, use the SMART Bridit client software toolbar to participate in the meetin. 12

Usin SMART Bridit Creatin a meetin When you create a meetin, you can speak with other participants, share your desktop or webcam, or invite participants to the meetin. You can also wait for others to join the meetin and share a desktop. You're the meetin's owner when you create a meetin. Owners can control a number of meetin options, such as microphones, webcams and the ability to write on the shared desktop. The owner isn't necessarily the participant who shares their desktop. The person who shares their desktop is the presenter, and, like the owner, the presenter can control a number of meetin options for the other participants. However, the chanes a presenter makes to the meetin options don't apply to the owner. The person who created the meetin doesn't have to be the one to share a desktop. To create a meetin 1. Start SMART Bridit software, if it isn't already started. See Startin SMART Bridit software on the previous pae. The software starts and connects to the last SMART Bridit server you used. 2. Click the server icon in the bottom-left corner of the SMART Bridit Software dialo box, if you want to connect to a different server. The Server Information dialo box appears. 3. Type the server name in the Which server do you want to connect to? box, or select a server from the drop-down list. T T I P If you've used a number of SMART Bridit servers, they appear in the Which server do you want to connect to? drop-down list. This makes it easy to connect to servers you've used before without typin the server name aain. 4. Click Connect. You return to the SMART Bridit Software dialo box. 5. Type a name in the Your name box, if you require a new name for this SMART Bridit meetin. This name appears in the participant list. 13

Usin SMART Bridit 6. Click the Create New Meetin tab. 7. Type a name for the meetin in the Meetin name box. 8. Optionally, type and confirm a password for the meetin in the Password and Confirm password boxes. If you don t assin a password, anyone who can view the list of meetins can join your meetin. 9. If you see the Automatically open microphones option, your server administrator has enabled VoIP. Select this option to enable it for your meetin, and automatically open participant microphones for the first four participants to join the meetin. For more information on this option, see Usin voice conferencin on pae 21. If you see the Share voice bride details with other users option, your server administrator has enabled a third-party voice bride or audio-conferencin provider. Select this option to enable it for your meetin and to display third-party audio information to your meetin participants. For information on this option, see Creatin a meetin with a third-party voice bride on the next pae. 10. Click Create New Meetin. 11. If the Password Required dialo box appears, type the password in the Creation password box. This dialo box opens only if your server administrator assined a password for creatin meetins, and it is different from the server access password. The lobby screen appears and the meetin starts. See The SMART Bridit client lobby screen on the next pae. 12. Click OK. Click the server icon in the bottom-left corner of the SMART Bridit Software dialo box, if you want to connect to a different server. The Server Information dialo box appears. 14

Usin SMART Bridit The SMART Bridit client lobby screen From this screen, you can share your desktop or send e-mail invitations to participants. You can also start to talk in the meetin or share your webcam, even if no participants are sharin a desktop. Windows client lobby screen If the meetin was confiured to use third-party voice bride notification, you see across the top of your lobby screen a Voice Bride banner, which contains the telephone number and meetin code required for joinin the audio sement of the meetin. Creatin a meetin with a third-party voice bride Meetin creators can add third-party voice bride information to the meetin and then display it to all of the meetin participants. I I M P OR T A N T Your SMART Bridit server administrator must enable this feature. When you create a meetin invitation, add both the voice bride phone number and the meetin code required to connect to and participate in the voice bride session. When participants receive a meetin invitation, they dial the number on their telephone, enter a password and join the third-party voice bride as the audio support for their SMART Bridit meetin. The third-party voice bride phone number and meetin password are also displayed on the SMART Bridit lobby screen and in the participant list on a shared desktop. For additional meetin information, see Creatin a meetin on pae 13. 15

Usin SMART Bridit To create a meetin with a third-party voice bride 1. Start SMART Bridit software, if it isn't already started. See Startin SMART Bridit software on pae 12. The software starts and connects to the last SMART Bridit server you used. 2. If you want to connect to a different server, click the server icon in the bottom-left corner of the SMART Bridit Software dialo box. The Server Information dialo box appears. 3. Type the server name in the Which server do you want to connect to? box, or select a server from the drop-down list. T T I P If you've used a number of SMART Bridit servers, they appear in the Which server do you want to connect to? drop-down list. This makes it easy to connect to servers you've used before without typin the server name aain. 4. Click Connect. You return to the SMART Bridit Software dialo box. 5. Type a name in the Your name box, if you require a new name for this SMART Bridit meetin. This name appears in the participant list. 6. Click the Create New Meetin tab. 7. Type a name for the meetin in the Meetin name box. 8. Optionally, type and confirm a password for the meetin in the Password and Confirm password boxes. If you don t assin a password, anyone who can view the list of meetins can join your meetin. 9. Select Share voice bride details with other users to display the third-party audio information to your meetin participants. 10. Type the telephone number and meetin code in the appropriate boxes. This information will be included in the e-mail invitations to the meetin, as well as on the lobby screen and participant list. 11. Click Create New Meetin. 16

Usin SMART Bridit 12. If the Password Required dialo box appears, type the password in the Creation password box, and then click OK. The lobby screen appears and the meetin starts. See The SMART Bridit client lobby screen on pae 15. This dialo box opens only if your server administrator assined a password for creatin meetins. Sendin invitations to participants Once you create a meetin, you can send e-mail invitations to people you want to have join the meetin. You can send invitations from the participant list in the lobby screen and from a meetin. To send an e-mail invitation from the lobby screen 1. Click E-mail Invitation. The Invite Participant dialo box appears. 2. Select Include password in e-mail if the meetin is password protected and you want to include the password in the e-mail invitation. 3. Click E-mail. SMART Bridit software starts your default e-mail proram and creates the e-mail invitation. 4. Type the e-mail address of one or more invitees, and then send the e-mail. Your e-mail proram sends the invitations. The recipients can join the meetin by clickin the link in the e-mail invitation. See Joinin a meetin from an e-mail invitation on pae 19. To send an e-mail invitation from a meetin 1. Select Menu > E-mail Invitation. The Invite Participant dialo box appears. 2. Follow steps 2 to 4 in the previous procedure. 17

Usin SMART Bridit Joinin meetins You can join a SMART Bridit meetin in two ways: you can open SMART Bridit client software and locate a meetin, or you can respond to an e-mail invitation to join a meetin. Joinin a meetin from SMART Bridit client software You can join a meetin by startin SMART Bridit client software, connectin to the server, and then selectin a meetin. To join a meetin from SMART Bridit client software 1. Download SMART Bridit client software, and then save it on your computer. See Downloadin SMART Bridit client software on pae 5. 2. Browse to and double-click the SMART Bridit icon. The software starts and connects to the last server you used. If you haven't used SMART Bridit software before or if you want to connect to a different server, follow the steps in the next procedure. 3. Select the meetin you want to join from the Meetin name drop-down list, and then enter the meetin password. 4. If your system administrator has enabled VoIP, select Yes or No under the Do you want to use your computer for meetin audio? headin. 5. Click Join Meetin. The lobby screen appears. To chane which server you're connected to 1. Click the server icon in the bottom-left corner of the SMART Bridit Software dialo box. The Server Information dialo box appears. 18

Usin SMART Bridit 2. Type the server name in the Which server do you want to connect to? box, or select a server from the drop-down list. T T I P If you've used a number of SMART Bridit servers, they appear in the Which server do you want to connect to? list. This makes it easy to connect to servers you've used before without typin the server name aain. 3. Click Connect. To leave a meetin and exit or quit SMART Bridit client software 1. Select Menu > Exit SMART Bridit (Windows) or Menu > Quit (Mac computers). A confirmation dialo box appears. If you're the owner of the meetin, the confirmation dialo box also asks whether you want to disconnect all other users. 2. Click OK in the confirmation dialo box. Searchin for a meetin After you connect to a SMART Bridit server, you can either choose the meetin you want to join from the list or search for a meetin. To search for a meetin In the SMART Bridit Software dialo box, type a meetin name in the Meetin name box. OR Click the drop-down menu arrow and select a meetin from a list of available meetins. If the owner of a meetin sets a password, you must enter the password to join the meetin. Joinin a meetin from an e-mail invitation When you receive an e-mail invitation to join a meetin, the invitation includes a link that you click to connect to the server and join the meetin. (You can also join a meetin directly from SMART Bridit client software.) 19

Usin SMART Bridit To join a meetin from an e-mail invitation 1. Click the link in the e-mail invitation, and then run the software. The Join Meetin dialo box appears. 2. Type your name and the meetin password (if required), and then click OK. The lobby screen appears. If the meetin isn't password protected, the Password box doesn't appear in the Join Meetin dialo box. If the meetin is password protected, the e-mail invitation miht include the password. If it doesn't, et the password from the meetin creator or follow the steps in Joinin a meetin with a knock. Joinin a meetin with a knock You can join a meetin without receivin an email invitation by searchin for the meetin you want to attend, knockin for meetin access, and then obtainin access from other meetin participants. To join a meetin without an e-mail invitation 1. Download SMART Bridit client software, and then save it on your computer. See Downloadin SMART Bridit client software on pae 5. 2. Browse to and double-click the SMART Bridit icon. The software starts and connects to the last server you used. 3. If you haven't used SMART Bridit software before or if you want to connect to a different server, then click the server icon dialo box. in the bottom-left corner of the SMART Bridit Software The Server Information dialo box appears. 4. Type the server name in the Which server do you want to connect to? box, or select a server from the drop-down list. 5. Click Connect. 6. Select the meetin you want to join from the Meetin name drop-down list. 7. Click Knock to Join. The Knock dialo box opens. 8. Type a name in the Your name box and a messae in the Messae box. 20

Usin SMART Bridit 9. Click Knock. A messae appears statin that you re waitin for a response from the meetin participants. Participants in the meetin receive a messae askin them to allow or deny you access to the meetin. The knock request times out after 30 seconds and a No response dialo box opens with a messae statin that there was no response to your knock. 10. Click OK to knock aain, or try to contact a meetin participant for the meetin password. 11. If you're allowed access to the meetin, your screen automatically updates to view the shared screen. 12. If you're denied access to the meetin, an Unable to join dialo box opens with a messae statin that you've been denied access to the meetin. 13. Click OK to knock aain, or try to contact a meetin participant for the meetin password. Usin voice conferencin Participants can use SMART Bridit software's VoIP feature to speak to each other durin a meetin if the SMART Bridit server administrator enables it. Before participants can speak in a meetin, they must run the Audio Setup Wizard to set the volume levels for their microphones and headphones or speakers. See The Audio Setup Wizard on pae 6. Up to four participants can speak at once. By default, participants must click Open My Mic before they can speak in a meetin. However, if the owner of a meetin selects Automatically open microphones when creatin a meetin, microphones automatically open for the first four participants who join the meetin. See Creatin a meetin on pae 13. You can hide the audio controls and then show them aain later. To hide or show the audio controls Click the Show/Hide Audio Controls button on the toolbar to hide or show the audio controls. 21

Usin SMART Bridit This button isn't displayed when the meetin is confiured to use a third-party voice bride. See Joinin a meetin usin a third-party voice bride on the next pae. To speak in a meetin 1. Click the Open My Mic button on the audio controls toolbar. If the button isn't visible, click the Show/Hide Audio Controls button. The other participants can now hear everythin you say into the microphone. 2. To adjust the volume of the speakers, headphones or microphone, use the sliders in the audio controls. 3. When you finish speakin, click Close My Mic. This makes a microphone available to another participant. Owners and presenters Owners and presenters of meetins can close a participant's microphone to allow another participant to speak. To close another participant's microphone 1. Click the Show/Hide Participant List button. 2. Click the reen microphone icon next to the participant's name. If you've selected the Require others to request microphone option, the participant's Open My Mic button chanes to a Request A Mic button. When a participant clicks Request a Mic, a messae appears on your shared desktop notifyin you of the participant's request and the appearance of the Show/Hide Participant List button chanes. To allow someone to speak 1. Click the Show/Hide Participant List button on your SMART Bridit software toolbar. The participants list appears. 2. To allow someone to speak, click the Click to rant the request to speak icon next to the participant's name. 22

Usin SMART Bridit Participants Requestin to talk durin a meetin If the presenter or owner has enabled the Others must request to talk option, each participant must first request and be ranted permission to use the microphone before speakin. To request to speak 1. Click the microphone icon. 2. Click the Request a Mic button. A messae appears on the shared desktop notifyin the presenter of your request.once the presenter rants the request, you see a reen microphone icon partipant list and you can speak into your microphone. next to the your name in the Joinin a meetin usin a third-party voice bride Joinin a SMART Bridit meetin that uses a third-party voice bride is the same as joinin a normal SMART Bridit meetin, except that you must use the provided voice bride telephone number and the voice bride code to take part in the audio sement. To join a meetin that uses a third-party voice bride 1. Join the SMART Bridit meetin either from an e-mail invitation or directly from SMART Bridit client software. 2. Use your telephone to dial the voice bride telephone number you received in your e-mail invitation or that you see in the lobby screen. If the presenter is already sharin their desktop, you can also view the telephone number and voice bride code in the participant list. 23

Usin SMART Bridit Usin meetin tools This section shows the tools available to presenters and participants in a SMART Bridit meetin. Sharin your desktop You can share imaes, videos and written information with other participants by sharin your desktop. Once sharin, you can do the followin: Move the toolbar. Speak and listen to other participants. Chane sharin options for the meetin. Use drawin tools or screen pointers to hihliht information on screen. View the list of participants. Share your webcam with other participants and view their webcams. Chane the shared area of your desktop. Allow remote control. Monitor the meetin's performance. 24

Usin SMART Bridit To share your desktop 1. Create or join a meetin. See Startin SMART Bridit software on pae 12 or Joinin meetins on pae 18. 2. Click the Share My Desktop button in the lobby screen. A Preparin to share your desktop messae appears briefly, and then the SMART Bridit toolbar and a blue border appear on your screen. Anyone in the meetin can see your desktop. S o o If you join a meetin in which someone else is already sharin a desktop, you see the desktop riht away instead of seein the lobby screen. If you want to share your desktop, you can ask to take over sharin. When you create a private text messain conversation with a participant, the conversation isn't visible to other participants. To share when usin multiple displays 1. Create or join a meetin. 2. Click the Share My Desktop button in the lobby screen. The Select Sharin Monitor dialo boxappears. 3. If you're sharin a sinle monitor, select the monitor you want to share and then click OK. If you're sharin multiple monitors on a Windows operatin system, hold down the CTRL key, select each monitor you want to share, and then click OK. If you're sharin multiple monitors on a Mac operatin system software, hold down the Command ( ) key, select each monitor you want to share, and then click OK. A Preparin to share your desktop, please wait messae appears briefly, and then the SMART Bridit toolbar and a blue border appear on your screen. Meetin participants see one enlared display, and the rest as thumbnails that they can click to enlare. Meetin participants usin a SMART Hub see only one shared screen. To stop sharin your desktop Click Start/Stop Sharin my Desktop stop sharin. on the SMART Bridit toolbar of the display you want to 25

Usin SMART Bridit Sharin a reion of your desktop You can share a selected portion or reion of your desktop. To share a reion your desktop 1. Create or join a meetin. See Startin SMART Bridit software on pae 12 or Joinin meetins on pae 18. 2. Click the Share My Desktop button in the lobby screen. A Preparin to share your desktop messae appears briefly, and then the SMART Bridit toolbar and a blue border appear on your screen. Anyone in the meetin can see your desktop. 3. Click the Share Desktop Reion button on your SMART Bridit toolbar. 4. Click and dra the pointer on the reion of your shared display that you want to share. You can also limit the shared area of your desktop by movin the outside colored borders of the shared display. For more information, see Chanin the shared area on pae 35. To stop sharin the reion Select Menu > Stop Sharin this Desktop. Usin drawin tools while sharin SMART Bridit software enables you to draw in your screen while you are sharin your desktop. You can also draw into applications like Microsoft Word or Excel. For more information, refer to the Help for SMART Notebook collaborative learnin software. SMART Bridit software uses incremental annotation so meetin participants view new information seamlessly. When you draw new information on your shared screen, the Bridit software sends the new input in small continuous chunks as it is bein added and the meetin participants see it incrementally. To use drawin tools while sharin 1. Start sharin your desktop. See Sharin your desktop on pae 24. 2. Select Menu > Tools, and then select the drawin tool you want to use. You can also customize the drawin tools by selectin Customize. 26

Usin SMART Bridit To exit Drawin mode Click the Mouse Pointer icon, and then click anywhere on the desktop. Your drawin disappears. Takin over sharin Durin a meetin, you can take over sharin and make your desktop visible to the other participants. Once you request sharin, the current presenter must allow your request before others see your desktop. This option isn't available if the owner or presenter disables sharin requests. To take over sharin Click the Start/Stop Sharin My Desktop button. The presenter receives a notification that you want to share your desktop. If the presenter allows the request, you become the presenter. Your desktop is shared and becomes visible to all the participants in the meetin. If you're the owner of a meetin, the current presenter doesn't need to allow your request to take over sharin. Sharin returns to you automatically when you click Share My Desktop. 27

Usin SMART Bridit Viewin the participant list The participant list shows the number of participants, their names and status. Your name appears in bold type. To view the participants list 1. While sharin your desktop, click Show/Hide Participant List. The participant list appears. You can move the dialo boxaround your screen by drain the title bar. If no one in a meetin is sharin a desktop, you can also see the list of participants in the SMART Bridit software lobby screen. 2. You can invite others to attend the meetin by clickin the E-mail Invite button. 3. To close the participant list, click in the upper-riht corner of the list. Participant status icons The followin icons show the status of each participant. If audio is disabled on the server, only the chat icon appears next to participants' names. Icon Name or status Description Chat A hand is raised Requested the microphone Open microphone Closed microphone Chattin is enabled. When a participant receives a messae, the icon chanes color. If the participant is experiencin a la durin the meetin, an hourlass appears over the chat icon. A notification appears to all meetin participants that a participant is requestin to speak in the meetin. To allow the participant's request, click the icon, and then click Lower Hand. This notification icon appears in the presenter's SMART Bridit toolbar indicatin that a participant is requestin to speak in the meetin. To allow the participant's request, click the icon to open the Participants window, and then click the icon beside the name of the requestin participant. The participant's microphone is open and the participant is speakin in the meetin. To close the participant's microphone, click the icon. The participant's microphone is closed. 28

Usin SMART Bridit Usin webcams You can share your webcam view with other participants in a meetin. Consider the followin points before sharin your webcam view durin a SMART Bridit meetin: See System requirements for compatibility information. This feature is available only when the SMART Bridit server administrator enables it on the server. If you're the owner or presenter of the meetin, you can disable remote webcams. You can still share your webcam view but participants can't share theirs. If you're a meetin participant and the presenter of the meetin disables remote webcams, you can't share your webcam view. However, you can still see the presenter's shared webcam view. If you don't have a webcam, you can see the other participants' webcam views. Up to four participants can share their webcam views at the same time. Before you share your webcam, make certain that no other proram is usin it. The resolution when sharin is typically 176 144 pixels and the frame rate is 5 frames per second. 29

Usin SMART Bridit To share your webcam's view 1. Click Show/Hide Video Window. 2. Click Start My Webcam. The Video window opens to show your webcam as it appears to the other participants. When you share your webcam view durin a SMART Bridit meetin the followin occurs: o The Show/Hide Video Window appears in color to indicate that the webcam is shared. o o o o o o The webcam views of other participants open below the Video window in thumbnail size. When you hover the mouse over one of the thumbnail imaes, a messae appears showin you the name of the person sharin that webcam. You can move the Video window. You can resize the Video window. You can hide the Video window and then show it aain later. You can stop sharin your webcam at any time. To move the Video window Click the title bar of the window and move it to its new location. To resize the Video window Dra the lower riht corner of the window (Windows operatin systems) or any corner of the window (Mac operatin system software). To hide or show the Video window Click Show/Hide Video Window. To stop sharin your webcam 1. Click Show/Hide Video Window. 2. Click Stop My Webcam. Your webcam no loner appears in the Video window. If other participants are still sharin their webcams, they remain visible. 30

Usin SMART Bridit Chattin with other participants You can use the chat dialo boxin the lobby screen or the participant list to broadcast messaes to some or all participants in a meetin. The owner or presenter must enable the chat option before you can use it. See Chanin meetin settins on pae 36. To send a messae to all meetin participants 1. Open the participant list or lobby screen. 2. Click the All Users tab and type the text you want to broadcast. 3. Click Send. If you need to contribute to the meetin, you can use the Raise Hand feature to politely interrupt the meetin with both a visual and an audible notification to capture the attention of other participants. For more information, see Raisin your hand on pae 33. To chat with individual participants 1. Open the participant list or lobby screen. 2. Click the chat icon next to the participant you want to add to your private conversation. 3. Select Create a New Conversation with Participant. A tab that contains the participant's name appears in the chat window. Any text you send or receive under this tab is visible only to those in your private conversation. To add more participants to a private conversation 1. In the participant list or lobby screen, click the tab of the conversation you want to add a participant to. 31

Usin SMART Bridit 2. Click the chat icon next to the name of the person you want to add, and then select Add Participant to Selected Conversation. If you have multiple private conversations runnin at the same time and a new messae arrives in a conversation that isn't selected, the chat icon appears. To end a private conversation Click in the tab you want to close. When you close a tab, the remainin members of the conversation see a notification that you've left. They're still able to chat privately with each other even if you started the conversation. You can't close the All Users chat window. Incomin messaes If you receive a messae when you aren't viewin the lobby screen or the participant list, the followin occurs: A notification bubble appears. The Show/Hide Participant List button turns reen, flashes three times, and then remains reen until you view the new messae. To view incomin messaes Click the notification bubble. 32

Usin SMART Bridit Raisin your hand You can request to participate in a meetin by raisin your hand. To raise your hand Click the Raise Hand button. All participants in the meetin receive notification that your hand is raised and can click Lower Hand to close the notification. Raise hand status icons The followin icons show the status of the participant's Raise Hand feature. Icon Name or status Description Raise Hand Lower Hand This is the default icon on the SMART Bridit toolbar. Click this icon to notify the meetin presenter that you're requestin to contribute to the meetin. This icon is disabled when the presenter doesn't allow participants to raise their hand. The toolbar icon chanes to this icon when you request to contribute to a meetin. It indicates that you're waitin for the presenter to click Lower Hand. If you're the meetin creator, you can enable or disable the Raise Hand feature durin the meetin as required. If you disable the Raise Hand feature, meetin participants can't use this feature and you can have a meetin with no interruptions. To disable and enable the Raise Hand feature durin a meetin 1. Select Menu > Options. The Options dialo box appears. 2. Click the Meetin settins tab. 3. If you want to enable this feature, select Allow others to raise their hand. If you want to disable this feature, clear Allow others to raise their hand. 33

Usin SMART Bridit Enablin remote control By default, remote control is enabled when the SMART Bridit meetin owner starts a meetin. When remote control is enabled, meetin participants can either request remote control of the presenter's desktop or click the shared desktop to take control. See Remotely controllin the presenter's desktop on the next pae. This option is available only if the SMART Bridit server administrator enables it on the server. To enable remote control from the shared desktop Select Menu > Enable Remote Control. To enable remote control usin the Meetin settins tab 1. Select Menu > Options (Windows operatin systems), or Menu > Preferences (Mac operatin system software). 2. Click the Meetin settins tab. 3. Select Allow remote control of your desktop. The Request Remote Control command appears in the SMART Bridit software menu for participants. To disable remote control from the shared desktop Select Menu > Disable Remote Control. To disable remote control usin the Meetin settins tab 1. Select Menu > Options (Windows operatin systems), or Menu > Preferences (Mac operatin system software). 2. Click the Meetin settins tab. 34

Usin SMART Bridit 3. Clear Allow remote control of your desktop. The Request Remote Control command is disabled in the SMART Bridit software menu for participants. When you use the Options menu to disable remote control and then end your SMART Bridit session, remote control is automatically disabled the next time you create a meetin. Remotely controllin the presenter's desktop To ain remote control Click on the presenter's desktop. The presenter can reain control of the desktop by movin the mouse or pressin a button on the keyboard. When the presenter performs either of these actions, users are blocked from takin control for three seconds. Chanin the shared area As a meetin presenter, you can limit the shared area of your desktop by movin the colored borders. This is useful when you want to share only a particular application or a particular area. To chane the shared area 1. Hover the mouse pointer over the border until the pointer becomes a horizontal, vertical or diaonal resize pointer. 2. Dra the border until it surrounds only the area you want to share. The other participants can see only the area within the border after you've draed the border to the new position. You can also share a selected portion or reion of your desktop. For more information, see Sharin a reion of your desktop on pae 26. 35

Usin SMART Bridit To share the entire desktop aain 1. Hover the mouse pointer over the border until the pointer becomes a horizontal, vertical or diaonal resize pointer. 2. Double-click the border. The border surrounds your entire desktop. Settin meetin options As the owner or presenter of a SMART Bridit meetin, you can turn on or off a number of the meetin options. Chanin meetin settins To chane meetin settins 1. Select Menu > Options (Windows operatin systems), or Menu > Preferences (Mac operatin system software). 2. Click the Meetin settins tab. 36

Usin SMART Bridit 3. Select or clear check boxes to enable or disable the options described below, and then click OK. Option Require others to request microphone Allow others to draw Allow others to share their desktop Allow others to share their webcams Description When you select this option, meetin participants must request before speakin. Otherwise, they can click Open My Mic and speak riht away. When speakin requests are enabled, the presenter and owner receive a notification, and they can allow or deny the request to speak from the participant list. When you select this option, meetin participants can use their drawin tools and screen pointer to hihliht on-screen information. This option is selected by default. If you want to be the only one who can draw and erase on the desktop, clear this option. When you select this option, meetin participants can ask to take over sharin, makin their desktops visible instead of yours. You can decline the request. This option is selected by default. If you don't want participants to ask to take over sharin, clear this option. When you select this option, meetin participants can share their webcams, makin them visible to the other participants. Up to four participants can share their webcams at the same time. This option is selected by default. If you want to be the only one in the meetin who can share a webcam, clear this option. You can still share your webcam, but participants can't share theirs. Allow remote control of your desktop This option is available only when the SMART Bridit server administrator enables it on the server. This option lets you enable and disable remote control of the presenter's desktop. When you enable remote control, meetin participants can take control of the presenter's desktop by clickin Request Remote Control in the menu or by clickin on the shared desktop. S o o Durin a remote control session, the presenter can reain control by clickin the desktop. This option is available only if the SMART Bridit server administrator enables it on the server. Allow others to raise their hand Allow others to knock to join the meetin When you select this option, meetin participants can politely request to interrupt the meetin. When you select this option, meetin participants can join a meetin without receivin an email invitation and a password to the meetin. The knock is visible to all participants. 37

Usin SMART Bridit Option Allow others to use chat Allow others to use private chat Description When you select this option, meetin participants can have text messain conversations in the participant list. These conversations are visible to all participants. When you select this option, meetin participants can have one-on-one text messain conversations in the participant list. When you create a private text messain conversation, the conversation isn't visible to other participants. Optimize sharin speed for faster responsiveness Optimize sharin speed for lower bandwidth use The meetin's owner can always write, speak and share a webcam. If someone other than the meetin's owner shares a desktop, that presenter can chane these options for the other participants. However, the presenter's chanes don't affect the owner. This option is available only when you're sharin your desktop. When you select this option, SMART Bridit software captures the shared screen more frequently so participants see updates as quickly as possible. Meetin participants must have fast Internet connections if you want to use this option. This option is available only when you are sharin your desktop. When you select this option, SMART Bridit software captures the shared screen less frequently to use less bandwidth. Viewers could notice a sliht delay when screen chanes occur. Chanin monitor selection If you have multiple monitors connected to your computer and you're sharin your desktop, you can switch the monitors that you share with participants. To switch monitors 1. Click Switch Monitors. The Select Sharin Monitor dialo boxappears. 2. Select the monitor you want to switch to, and then click OK. 3. Click OK aain to save your settins. Chanin audio settins Your SMART Bridit server administrator must enable audio settins before you can use them. Your administrator also controls the default optimization settins. If audio is enabled, the Audio device settins and Audio notification options are available to everyone who has audio hardware. 38

Usin SMART Bridit To access audio settins 1. Select Menu > Options (Windows operatin systems), or Menu > Preferences (Mac operatin system software). 2. Click the Audio Settins tab. To chane audio device settins 1. Select the speakers you want to use from the Speakers drop-down list. 2. Select the microphone you want to use from the Microphone drop-down list. 3. Click OK. Use the Audio Setup Wizard to set the volume levels for your microphone and headphones or speakers. To run the Audio Setup Wizard 1. Ensure your headphones or speakers and microphone are connected to your computer and turned on. 2. Close all other prorams that play or record sound. 3. Click the Audio Setup Wizard button. 4. Click Next to start the wizard, and then follow the on-screen instructions. After you set up the audio devices, you can use them to speak in a meetin. To chane audio notification options Select Sounds when users join/leave to enable audio notifications, or clear the check box to disable the audio notifications. To optimize the audio settins 1. If you want better audio quality, select Optimize for hih audio quality. If you want to use less bandwidth, select Optimize for low bandwidth. You can use more bandwidth to make the audio sound as ood as possible, or you can use less bandwidth while sacrificin some sound quality. 39

Usin SMART Bridit 2. Click OK. Only the meetin owner can chane the audio optimization settins. Chanin viewin options Anyone viewin the shared desktop and usin a Windows operatin system can modify the viewin options. To chane the viewin options 1. Select Menu > Options. The Options dialo box appears. 2. Click the Viewin Options tab. 3. Select or clear check boxes to enable or disable the viewin options described below, and then click OK. Option View Full Screen (ALT+F) Description SMART Bridit software can occupy your entire screen. If the presenter s desktop is smaller than yours, it appears centered on your screen. If the presenter s desktop is larer than yours, the imae reduces to fit on your screen. Keep SMART Bridit dialo boxon top of other windows Fit presenter's desktop to window When you select this option, the shared desktop also covers the Windows taskbar. If you need to see the taskbar aain, clear this selection or press ALT+F. Select this option to prevent other prorams and windows from appearin on top of the shared desktop. SMART Bridit software can reduce the imae of the shared desktop to fit in the SMART Bridit window. If you clear this option while you re viewin a shared desktop that s larer than your desktop, scroll bars appear. You can use them to scroll to the parts of the shared desktop that don t fit on your display. This option is selected by default. When you clear this option, you can move the SMART Bridit toolbar independently of the presenter s toolbar. Normally, your toolbar mirrors the position of the presenter s toolbar. 40

Usin SMART Bridit Chanin lanuae options Any meetin participant can chane the lanuae settins. To chane the lanuae 1. Select Menu > Options. The Options dialo box appears. 2. Click the Lanuaes tab. 3. Select the lanuae you want to use from the list, and then click OK. Writin on the shared desktop By default, all participants can use the pointer, write in diital ink and erase notes on the shared desktop. However, the owner and the current presenter can chane this settin to prevent the other participants from writin on the shared desktop. If the owner or presenter disables writin, the Pen button. and menu items aren't available. To write on the shared desktop usin a pen 1. Click the Pen button. 2. Click and dra with the mouse. A line of diital ink appears over the shared desktop, and your notes are visible to all the other participants. Any number of participants can write on the shared desktop at the same time. 3. When you finish writin, click the Mouse Pointer button. T T I P If you re presentin the meetin, you can clear all the notes by clickin the Mouse Pointer button, and then clickin anywhere on the shared desktop. 41

Usin SMART Bridit Customizin your pen SMART Bridit software assins you an ink color when you join a meetin, but you can customize your pen to chane the ink color, line width and transparency. To customize the pen 1. Select Menu > Tools > Customize Pen. The Confiure Tool Settins dialo box opens. 2. Select a color. For an expanded palette of colors, click More. 3. Select a width from 1 to 32 pixels. The default is 3 pixels. 4. If you want to use the pen as a hihlihter, select the Transparent option. 5. Click OK. T T I P You can also customize your pen by double-clickin the Pen button. 42

Usin SMART Bridit Erasin on the shared desktop You can erase notes from the shared desktop usin the Eraser tool. If the presenter disables it, the Eraser menu item isn't available. To erase notes 1. Select Menu > Tools > Eraser. The pointer chanes to an eraser. 2. Dra the eraser over the notes you want to erase. 3. When you finish erasin, click the Mouse Pointer button. If you're the presenter, you can clear all the notes by clickin the Mouse Pointer button and then clickin anywhere on the shared desktop. 43

Usin SMART Bridit Usin the screen pointer The screen pointer lets you place a floatin arrow on the shared desktop to point out an item of interest. If the presenter disables drawin on the shared desktop, the screen pointer menu is unavailable. To use the screen pointer 1. Select Menu > Tools > Screen Pointer. A screen pointer appears on the shared desktop. For the first few seconds, the arrow flashes red so you can distinuish it from other pointers on the screen. The name of the participant usin the screen pointer appears beneath the pointer. Any number of participants can use screen pointers at the same time. 2. Click the arrowhead and dra the screen pointer to the position you want. Circular arrows appear in the pointer while you move it, indicatin that you can turn the pointer in a different direction. The pointer points in the direction you dra it. For example, if you dra the screen pointer from left to riht, the arrow points to the riht. You can move the screen pointer without chanin its direction by clickin the rear half of the arrow, not the arrowhead. To dismiss the screen pointer Double-click the screen pointer. If you re presentin the meetin, you can dismiss the screen pointers of other participants by double-clickin them. 44

Usin SMART Bridit The SMART Scheduler Outlook add-in If you're usin a Windows operatin system, the SMART Scheduler option interates the SMART Bridit server with Microsoft Exchane Server and Microsoft Outlook Clients. This enables you to schedule sinle or recurrin meetins that use SMART Bridit software. If you're usin Mac operatin system software, once you create a SMART Scheduler meetin, the meetin participants receive an invitation containin a link to the SMART Bridit meetin and its password. If you're usin a calendar application on your Mac that's compatible with Microsoft Outlook, you can accept these meetin invitations. Before you install the SMART Scheduler Outlook add-in, consider the followin: The add-in won't function correctly if the SMART Scheduler server and the Microsoft Exchane Server aren't correctly confiured. Contact your system administrator if you're unsure about the status of these two servers. You must have local administrative rihts on the computer you want to install the add-in on. Minimum requirements 1.2 GHz processor 1 GB of RAM Microsoft Outlook 2003 SP3, 2007 SP2 or 2010. A network connection that provides access to your SMART Bridit server and your Microsoft Exchane Server 2003, 2007 or 2010 Installin the SMART Scheduler Outlook add-in The SMART Scheduler Outlook add-in enables you to automatically create a SMART Bridit meetin that accompanies a Microsoft Outlook meetin. You can install the add-in on any computer that can communicate with your SMART Bridit server, but the add-in must be installed and confiured by an administrator. Once the add-in is installed, any user can chane individual profile settins. These chanes affect only the profile of the user that set them. The administrator settins remain the same. I I M P OR T A N T Close Outlook before you download the.msi file and install the add-in. 45

Usin SMART Bridit To download the.msi file 1. Go to http://<yourserver.com>/smartscheduleroutlookaddinsetup.msi, where <yourserver.com> is the address for your SMART Bridit server. 2. Press ENTER. 3. Click Run to install the file. The SMART Scheduler Outlook Add-in - InstallShield Wizard welcome pae appears. To install the SMART Scheduler Outlook add-in 1. Press Next in the welcome screen. The Software License Areement pae appears. 2. Accept the areement and click Next. If you want to keep a hard copy of the areement for your records, click Print. The Destination Folder pae appears. 3. Click Next to install to the default folder, or click Chane to specify another folder. The SMART Scheduler Outlook Add-in Preferences pae appears. 4. Type the name of the Default Bridit Server to use when settin up SMART Bridit meetins. 5. Type the SMART Scheduler e-mail address. The Microsoft Exchane Server administrator creates this address when he or she creates the mailbox on the Microsoft Exchane Server. 6. If you want the meetins to be password protected by default, leave Password protect meetins by default selected. 7. If you want to use formattin in your messaes, select Preserve Rich Text formattin. Otherwise, clear the check box to use plain text. Rich text formattin can cause unexpected behavior when you use the SMART Scheduler Outlook Add-in with other third-party Outlook add-ins and extensions. 8. Click Next. The Ready to Install the Proram pae appears. 46

Usin SMART Bridit 9. Click Install. When the add-in successfully installs, the InstallShield Wizard Completed pae appears. 10. If you want Outlook to start after the wizard closes, leave Start Outlook selected. 11. Click Finish to close the wizard. Upradin SMART Scheduler Outlook add-in I I M P OR T A N T Ensure that you have the current version of SMART Bridit server and SMART Scheduler server before completin the procedures below. To uprade usin the InstallShield Wizard 1. Close Outlook. 2. Run the InstallShield Wizard as described in Installin the SMART Scheduler Outlook add-in on pae 45. 3. Start Outlook. The current version of SMART Scheduler Outlook Add-in is installed. To check the version of the SMART Scheduler Outlook add-in Start Outlook and o to Tools > Options > SMART Scheduler Settins. The version information is listed at the bottom of the tab. Schedulin a SMART Bridit meetin in Microsoft Outlook Once you install the SMART Scheduler Outlook Add-in, you can set up a SMART Bridit meetin in the meetin request form in Outlook. To set up a SMART Bridit meetin in Outlook 1. Start Outlook, and then switch to the calendar view. 2. Click the arrow on the New button, and then select Meetin Request. An untitled meetin request form appears. 3. Type the meetin information. 4. Optionally, select This is a SMART Bridit meetin to use SMART Bridit for your meetin. 47

Usin SMART Bridit 5. Click Send. A meetin request includin a link to the SMART Bridit meetin is sent to the meetin participants. If the option to provide passwords by default was selected by your system administrator, a randomly-enerated password for the meetin is included in the invitation. You can chane the SMART Scheduler settins for a sinle meetin or save settins for all new meetins. You can also customize a meetin password. To chane the SMART Scheduler settins for a sinle meetin 1. Start Outlook, and then switch to the calendar view. 2. Click the arrow on the New button, and then select Meetin Request. An untitled meetin request form appears. 3. Click Settins. The SMART Scheduler Settins dialo box appears. Chanes made to a meetin's settins affect only the current meetin. For information on how to chane the settins for all meetins, refer to Schedulin a SMART Bridit meetin in Microsoft Outlook on the previous pae. 4. To chane Server Settins, type a new server name in the appropriate box. I I M P OR T A N T Do not chane the server settins unless directed to by your system administrator. 5. To remove a password from the meetin, clear the Password protect this meetin check box. If you want to use a password, leave it selected. Every time this check box is selected, a new password is randomly enerated. If you type a new password, and then clear and select this check box, the password field is reset. 6. To chane the password, type a new password in the appropriate box. 7. If you're usin the Voice Bride option, select Share the followin voice bride details for this meetin, and then type the telephone number and meetin code in the appropriate boxes. 48

Usin SMART Bridit 8. Press OK to save your chanes to the current meetin. S o o If you modify an existin meetin, you must click Send Update before you save and close the meetin form. You're unable to chane the SMART Scheduler settins for a sinle instance of a recurrin SMART Scheduler meetin. To modify a recurrin meetin, you must chane all the meetins in the series. To chane the SMART Scheduler settins for all new meetins 1. Start Outlook. 2. Select Tools > Options > SMART Scheduler Settins. 3. To chane Server Settins for all new meetins, type a new server name in the appropriate box. I I M P OR T A N T Do not chane the server settins unless directed to by your system administrator. 4. To remove passwords from all new meetins, clear Password protect this meetin. If you want to use a password, leave it selected. Every time this check box is selected, a new password is randomly enerated. If you type a new password, and then clear and select this check box, the password is reset. 5. To chane the password, type a new password in the appropriate box. 6. If you're usin the Voice Bride option, select Share the voice bride details by default, and then type the telephone number and meetin code in the appropriate boxes. This information appears automatically in all new meetins. 7. Press OK to save your chanes. The chanes made affect only new meetins. They don't affect previously created meetins or meetins in proress. 49

Usin SMART Bridit Joinin a SMART Scheduler meetin from an Outlook invitation Once you've created a meetin, the meetin participants receive an invitation containin a link to the SMART Bridit meetin and its password. To join a SMART Bridit meetin from Outlook 1. Open the meetin in your calendar. 2. Click the link to join the SMART Bridit meetin up to 15 minutes before the scheduled start time. Record the password below the link. Your internet browser downloads the SMART Bridit client software. Dependin on your browser, SMART Bridit runs automatically or you have to double-click the file to run it manually. After SMART Bridit runs, the Join meetin dialo box appears. 3. Type your name and the password you received with the meetin invitation in the boxes provided. 4. Click OK. The SMART Bridit Software dialo boxappears,and you're connected to the meetin. 50

Appendix A Troubleshootin Usin the SMART Bridit troubleshootin tool 51 Screen capture technoloy 52 Sharin color quality 54 Audio 54 Connection 55 Ink 55 Monitorin a meetin's performance - presenter 56 Improvin performance 56 Monitorin a meetin's performance participant 57 Improvin performance 57 This section includes troubleshootin topics and information on how to et technical support. It also shows how you can use the SMART Bridit software troubleshootin tool to optimize your system confiuration and resolve problems. Usin the SMART Bridit troubleshootin tool SMART Bridit software has a troubleshootin tool that you can use to determine the cause of issues you could have. To open the troubleshootin tool 1. Open SMART Bridit client software and create a test meetin. The SMART Bridit lobby screen appears. 2. Select Menu > About SMART Bridit. The About SMART Bridit Software dialo box appears. 3. Select Technical Support > Troubleshootin. The Troubleshootin dialo box appears. 51

A P P E N D I X Troubleshootin A The features of the Troubleshootin dialo box are described in the followin sections: Screen capture technoloy below Sharin color quality on pae 54 Audio on pae 54 Connection on pae 55 Ink on pae 55 For more assistance, contact SMART Technical Support (smarttech.com/contactsupport). Screen capture technoloy This section provides an overview of the various technoloies that SMART Bridit software uses when you share your desktop durin a meetin. SMART Bridit software uses the followin three types of technoloy to share screens durin a meetin. Type of technoloy Mirror drivers Description SMART Bridit software attempts to use this sharin method first because it offers the best performance. It requires an installation which is automatically done if you have administrator rihts. Redraw hooks Mirror drivers behave unexpectedly on computers with Windows 7 operatin systems. SMART Bridit software reverts to usin redraw hooks if it can't use mirror drivers. Redraw hooks are automatically downloaded from the server when needed and performs a screen capture every time somethin chanes on the screen. Redraw hooks behave unexpectedly on computers with Windows 7 operatin systems. Four times per second capture If SMART Bridit software can't use either of the above technoloies, it captures the shared screen four times per second, compresses the imae, and then sends it to the recipient. This method offers the lowest performance, but it uses the lowest bandwidth. Information fields and options Use the options outlined in this section to resolve issues with sharin speed and imae quality. 52

A P P E N D I X Troubleshootin A Field/option Description When to use/why it s important Presentin status Hardware acceleration status Mirror driver availability Enable redraw hooks Displays either Not currently presentin or the method of screen capture in use: Capturin screen 4 times per second (display 0) Usin RedrawHooks.dll (display 0) Usin mirror driver (display 0) Indicates whether hardware acceleration is on or off. available the mirror driver is installed unavailable the mirror driver isn't installed disable by OS your computer has Windows 7, which causes the mirror driver to behave unexpectedly. Select to share usin redraw hooks. Redraw hooks behave unexpectedly with Windows 7 operatin system. If you use a low-end video card in your system and you disable hardware acceleration, you increase the performance of your computer. When video mirrorin is active, each time the system draws to the primary video device at a location inside the mirrored area, a copy of the draw operation is executed on the mirrored video device in real time. If your pointer is flickerin, you miht want to try clearin this option. Enable mirror driver Select to share usin mirror driver. If your shared applications aren't bein captured correctly, you miht want to try clearin this option. Otherwise, leave this option enabled. 53

A P P E N D I X A Troubleshootin Sharin color quality Use the followin options to adjust the quality of shared color imaes and video. Field Description When to use/why it s important Share in full color Select to share in the hihest color depth available (usually 24 or 32 bits per pixel). Clear to share in 256 color mode. Clearin this option causes bandwidth usae to drop, but it increases the load on the presenter's computer. The imae quality of the shared screen is reduced. Optimize desktop for sharin Slows down the frequency of screen captures and removes your desktop backround to decrease the amount of bandwidth used. This option is cleared by default. You can select it to improve sharin when bandwidth is limited. Audio Use the followin options to adjust your audio settins. Option Description When to use/why it s important Enable echo cancellation Enable AGC Enables echo cancellation for VoIP audio Enables automatic ain control (AGC) Disable this option only if the computer's power is very limited, because it takes slihtly more processin power to have this enabled. Some hardware devices contain echo cancellation that SMART Bridit s software-based echo cancellation can interfere with. Disable this option if you are havin problems with echo cancellation. AGC adjusts the volume of your microphone to a reasonable level in case you have your volume set too hih. Disable this option if you prefer full control over the volume. 54

A P P E N D I X Troubleshootin A Connection This section provides server connection status details, as well as information on ports and proxy connections. Field Description When to use/why it s important Startin server Displays the server name that you typed when you connected SMART Bridit software to the server. Fastest server Displays the server in the Global Server Network (GSN) that you're connected to. TCP port SMART Bridit software selected this server due to its speed of connection Displays the port your system is usin for screen sharin, video conferencin and chat. Status only To chane which server is in use, doubleclick the SMART Bridit client icon on your desktop or in the Dock, and then click the server icon. Status only SMART Bridit software detects this server automatically. Status only UDP port The port used for VoIP audio Status only Proxy connection Pick fastest server Fallback communication protocol when TCP/UDP is restricted. Select to enable the automatic selection of the fastest server. Status only If you clear this option, SMART Bridit software connects to the server you specified, reardless of whether there is a faster server available in the same GSN. Ink Clear this check box to disable SMART Bridit s remote and local ink ability. This is useful if you want to write on a SMART Board interactive whiteboard instead of usin SMART Bridit software s ink capability. 55

A P P E N D I X Troubleshootin A Monitorin a meetin's performance - presenter When you present in a meetin, an hourlass could appear on the Show/Hide Partipant List button while SMART Bridit software sends updates to the other participants. The hourlass disappears once all the participants can see your desktop. If the hourlass remains, one or more participants are lain behind the meetin. To view the meetin performance for each participant Click the Show/Hide Partipant List button. The participant list appears. The delay interval (in seconds) appears to the riht of the name of the participant who's lain. The chat icon is also covered by an hourlass. If participants continue to la behind the meetin, you can take steps to improve the meetin's performance. Improvin performance If you're presentin a meetin and you find that some participants are seein events on your desktop several seconds after they happen, you can try a number of thins: Use a solid-color desktop backround rather than a complex wallpaper. Disable animations or fades in list boxes, windows, menus, ToolTips and so on. Stop sharin your webcam. Optimize your desktop for sharin. Select Menu > About SMART Bridit > Technical Support > Troubleshootin, and then select Optimize desktop for sharin and click OK. Reduce the screen resolution in your operatin system's display settins or share only a portion of the desktop. S o The procedure for reducin the desktop resolution varies between versions of Windows operatin system. However, the option is always available in Control Panel > Display > Settins. 56

A P P E N D I X Troubleshootin A o o The procedure for reducin the desktop resolution varies between versions of the Mac operatin system software. However, the option is always available in the Apple ( ) menu > System Preferences > Displays. If you're the meetin owner, you can choose an audio optimization settin that could improve performance. See Chanin audio settins on pae 38 to optimize the performance. If none of these options helps sinificantly, contact your network administrator and report that you're experiencin slow network performance. Monitorin a meetin's performance participant When you view the shared desktop, the Show/Hide Partipant List button turns yellow if your computer is 5 to 10 seconds behind the presenter's. If your computer is more than 10 seconds behind the presenter's, the Show/Hide Partipant List button button turns red. To view the meetin performance for your computer Click the Show/Hide Partipant List button The delay interval (in seconds) appears to the riht of your name. If your computer continues to la behind the meetin, you and the presenter can take steps to improve performance. Improvin performance If you're participatin in a meetin and you see events on the presenter's desktop several seconds after they happen, you can try a number of thins: Hide the webcam window. Stop sharin your webcam. Stop usin audio and use text messain (chat) instead. Avoid usin the Fit presenter's desktop to dialo box option if you're usin a less powerful computer. If your desktop is the same size or larer than the presenter's, you can view the shared desktop in Full Screen mode without usin scroll bars. This can improve performance for slow computers, but not for slow networks. 57

A P P E N D I X Troubleshootin A Reduce the level of Windows hardware acceleration. Select Control Panel > Display > Settins > Advanced. Click the Troubleshoot tab and dra the level of Hardware acceleration toward None. Test SMART Bridit software's performance and reduce the hardware acceleration more if necessary. This can improve performance for slow computers, but not for slow networks. If none of these options helps sinificantly, contact your network administrator and report that you're experiencin slow network performance. 58

Index A I audio settins 38, 54 audio setup wizard 6 C ink 55 install SMART Scheduler Outlook add-in 45 J chane server 18 chane the shared area 35 chat with participants 31 client desktop 10-11 client lobby screen 15 client toolbar 10 color quality 54 connection 55 create a meetin 13 create a new meetin 13 customize the pen 42 D downloadin SMART Bridit client 5 E e-mail invitation 17 erase on the shared desktop 43 exit SMART Bridit client 6 G Global Server Network 5 rant request to talk 22 GSN 5 join meetin 18 join meetin from client software 18 join meetin from e-mail invitation 19 join meetin usin a third-party voice 23 bride join SMART Scheduler meetin from Outlook invitation L 50 lanuae options 41 lobby screen Windows 15 M meetin settins 36 monitor meetin performance - participant57 monitor meetin performance - presenter 56 monitor selection 38 O OpenSSL 7 R remote control 34 59

I N D E X remote control - presenter 35 request a mic 22 request to talk 23 S screen capture technoloy 52 screen pointer 44 search for a meetin 19 secure socket layer 7 set meetin options 36 set up meetin in Outlook 47 share usin multiple displays 25 share when usin multiple displays 25 share your desktop 25-26 SMART Scheduler Outlook add-in 45 speak in a meetin 22 SSL 7 startin SMART Bridit client 6, 19 T third-party voice bride 15 troubleshootin tool 51 U upradin SMART Scheduler Outlook 47 add-in usin drawin tools 26 V view participants list 28 viewin options 40 voice conferencin 21 W webcams 29 write on shared desktop 41 60