Your Assistant Collaboration Module

Size: px
Start display at page:

Download "Your Assistant Collaboration Module"

Transcription

1 MITEL Your Assistant Collaboration Module User Guide

2

3 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the Mitel Your Assistant Collaboration Module. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in this release. Future product features and applications are subject to availability and cost. Some features or applications may require additional hardware, software, or system administrator assistance. For sales, service, or technical support, contact your local authorized provider: Enter provider information above. If you do not know the contact information for your local provider, use the Strategic Partners & Resellers Mitel Partner Locator link at the top of the Mitel home page ( to find a location near you. If you have any questions or comments regarding this user guide or other technical documentation, contact the Technical Publications Department (USA) at: Mitel is a registered trademark of Mitel Networks Corporation. All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks Corporation. All rights reserved Mitel Networks Corporation Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from Mitel Networks Corporation.

4

5 Contents Contents About YA Collaboration Module 1 About this User Guide System Requirements Host Presenter Participant Mitel Support Conferencing 5 Conference Properties Conference Interface Customizing the Interface Defining the Interface Appearance for All Attendees Managing Conferences from UC Advanced Starting an Ad-Hoc Conference from the Collab Menu Starting an Ad-Hoc Conference from the People Shutter Receiving a Conference Invitation from UC Advanced Setting Up or Starting a Custom Conference Using the YA Meetings Window Copying a Conference URL Removing a Conference Joining a Conference Managing Conferences from the YA Collaboration Module Web Page Accessing the YA Collaboration Module Web Page Starting an Ad-Hoc Conference Setting Up or Starting a Custom Conference Joining a Conference Viewing and Editing Conference Details Generating Conference Invitations Receiving Conference Invitations Leaving and Ending Conferences Leaving a Conference Ending a Conference User Status and Privileges Changing User Status Granting Privileges Attendee Flow Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page iii

6 Contents Sharing How Sharing Works Bandwidth Requirements Sharing Multiple Objects Graphics and Frame Rate Optimization Sharing and Video Streams The Mitel Printer Manually Installing the Mitel Printer Manually Printing to the Mitel Printer Sharing a Document Sharing a PowerPoint Presentation Sharing a Region Sharing an Application Sharing a Web Browser Sharing a Desktop Sharing a Whiteboard Remote Control Requesting Remote Control Operating Remote Control Ending Remote Control Receiving a Remote Control Request Giving Remote Control to Another Attendee Working with Shared Objects How Shared Objects Appear and How to View Them For the Sharer For the Sharee Shared Objects Toolbar The Pointer Tool Annotations How to Enable Annotation How to Use the Annotation Tools Granting Annotation Rights The Recording Tool Configuring YA Collaboration Module for Recording Using the Recording Tool Playing Recordings Chat The Chat Window Starting and Stopping Chat Sessions Page iv Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

7 Contents Videoconferencing Requirements and Setup Bandwidth Requirements Configuring Videoconferencing Starting a Videoconference The Video Pane Video Style Show Names Managing Video Streams Users List Video Icons Starting or Restarting Video Streams Pausing Video Streams Stopping Video Streams Using Advanced Video Controls Video Options and Preferences Camera Selection and Properties Image Resolution, Quality, and Frame Rate Changing All Video Streams The Video Priority Feature Videoconferencing Guidelines Improving Frame Rate Correcting Video Display Problems Appendix A: System Rating and Options 63 System Rating Options Dialog Box General Tab Sharing Tab Video Tab Video Out Tab Language & Locale Tab HotKeys Tab Notify Tab Appendix B: The Bandwidth Monitor 71 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page v

8

9 About YA Collaboration Module About YA Collaboration Module The Your Assistant (YA) Collaboration Module client is an online conferencing application that assists with real world business needs. It is designed to help you conduct online meetings and presentations, and to provide interactive support and training. The collaboration module delivers information, including user presence, documents, desktop views, annotation, chat, video data and all other conferencing information between users in real time. The YA Collaboration Module is designed to help you overcome physical barriers when presenting information to other users who are connected to the Internet. This guide is designed to help you manage your collaborations. About this User Guide The information in this guide applies to the following Mitel YA Collaboration Module versions: v4.6 (Microsoft Windows Vista -compatible, U.S. English only) 4.5. (Non-Vista-compatible, internationalized) This user guide assumes you are familiar with Microsoft Windows operating systems and Windows-based software applications. System Requirements The YA Collaboration Module required software and hardware depends upon the role you wish to take during conferences. Conference attendees belong to one of three groups - Hosts, Presenters, and Participants. Hosts, who create and lead conferences, require the most system resources. Presenters use the sharing features to lead presentations, and therefore have higher video requirements than the attendees, who view the conference. These roles are not fixed. You may choose to host, present or attend a conference, but you should be aware that the system requirements differ for each role. Computers used for all roles require the following: One of the following browsers: o Microsoft Internet Explorer v5.0 or later o Mozilla Firefox v1.5 or later o AOL Netscape v7.0 or later o Opera v8.5 or later URL, static IP address, or fully qualified domain name of the YA Collaboration server. Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 1

10 About YA Collaboration Module It is important to ensure that your computer has all the necessary components and security privileges before entering a conference session. The following requirements must be met: All the necessary service packs and drivers must be installed (applies to Presenters and Hosts only). Internet Explorer security settings are set to Medium (or more permissive), or the equivalent for other browsers. If the workstation sits behind a Proxy server (such as Microsoft ISA server), the proxy client must be installed on the workstation. NOTE The YA Web Collaboration Module is not supported on Windows 64-bit operating systems. Host Most of the work is executed on the Host and Presenter's computers, so it is important that these workstations have the most power. One of the most useful additions to a Host or Presenter workstation is an accelerated video card, which greatly improves the quality of videoconferencing and the sharing features. Hosts control conference options and content, although they may also simply attend and participate in conferences. Minimum requirements: Intel Pentium 4 / 1.4 GHz processor 256MB RAM 100 Mb Network card Valid TCP/IP address Microsoft Windows XP, Windows 2003, or Windows Vista Microsoft PowerPoint 97 and above for presentations (optional) Recommended: Pentium 4 / 2 GHz processor 512MB RAM 100 Mb Network card Video capture device for videoconferencing (USB or Apple FireWire Webcam recommended) Accelerated video card Valid TCP/IP address Microsoft Windows XP, Windows 2003, or Windows Vista Microsoft PowerPoint 97 and above for presentations (optional) Page 2 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

11 About YA Collaboration Module Presenter Presenters attend conferences and present materials in the conference, but do not control conference options. Minimum requirements: Pentium 4 / 1.4 GHz processor 256MB RAM 100 Mb Network card Valid TCP/IP address Microsoft Windows XP, Windows 2003, or Windows Vista Microsoft PowerPoint 97 and above for presentations (optional) Recommended: Pentium 4 / 2 GHz processor 512MB RAM 100 Mb Network card Video capture device for videoconferencing (USB or FireWire Webcam recommended) Accelerated video card Valid TCP/IP address Microsoft Windows XP, Windows 2003, or Windows Vista Microsoft PowerPoint 97 and above for presentations (optional) Participant Participants attend conferences but do not control the conference or its contents. Minimum requirements: Pentium 3 / 800 MHz processor 128 RAM 10/100 Mb Network card Valid TCP/IP address Microsoft Windows 95 SR2, 98, ME, NT4 (SP3), 2000, XP, 2003, or Vista Recommended: Pentium 4 / 1.4 GHz processor 512 RAM 100 Mb Network card Video capture device for videoconferencing (USB or FireWire Webcam recommended) Valid TCP/IP address Microsoft Windows XP or Windows Vista Mitel Support To contact support, visit our Web site at or send an message to Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 3

12

13 Conferencing A single conferencing server can host any number of conferences as long as there are sufficient resources available on the server. All conferences are stored on the server and the conference activity is relayed from the host computer to the server and all attendees. The following sections describe conferencing options. Conference Properties Conferences have the following properties: Topic: The topic of the conference is essentially its title. This is a user-defined property that is simply a label for the conference. Password Protection: Conferences may be protected by a password. If a conference is password protected, anybody wishing to join the conference must enter the password in order to join. Public vs. Private: Conferences can be either public or private. Public conferences are designed to be accessible to anyone who connects to the conference server, although they can be secured with a password if necessary. Private conferences require the attendee to know the conference ID or be invited in order to join the conference. Conference ID: Each conference has a code that uniquely identifies the conference to the server. The conference ID is normally a short randomly-generated code (X70, for example), but it may be defined by the conference creator. The conference ID is also useful to attendees, as it can be used to join the conference. Typically, the conference ID is seen only as part of a larger URL. For example, in the join conference link the conference ID is A7104, and the server is Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 5

14 Conference Interface There are four conference interface styles available: Layout Style 1 (default), Layout Style 2, Layout Style 3, and Webinar Layout. The conference interface is divided into four major areas. The figures below show where each area is located. 1 Videoconferencing pane: Contains live video from one or more of the conference attendees. See Videoconferencing on page 52 for more information. 2 Chat pane: Contains any active chat sessions between you and the other conference attendees. See Chat on page 49 for more information. 3 Users list: Shows all conference attendees and each attendee s user status (Host, Presenter, or Participant). 4 Shared objects pane: Displays shared documents and PowerPoint presentations. This pane may not be disabled. See Sharing on page 27 for more information Layout Style 1 (default layout) Layout Style 2 Layout Style 3 Webinar Layout Page 6 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

15 Customizing the Interface You may customize your interface so that some panes do not appear, and you may resize them as required. Panes may be resized by clicking and dragging the pane dividers ( ). You may also hide panes using the dividers by double-clicking the divider associated with the pane. Double-click the divider again to redisplay the hidden pane or panes. The chat and videoconferencing panes close automatically if there are no active chat or video streams, respectively. To display these panes once they are closed, start a new chat session or enable a video stream. To change the conference interface layout: 1. From the YA Collaboration Module Web page, click the Layout menu. 2. Select one of the following options: Style 1: This is the default layout style for ad-hoc conferences. See the image on page 6 for an example of this layout. Style 2: See the image on page 6 for an example of this layout. Style 3: See the image on page 6 for an example of this layout. Webinar: The Webinar format shows only the videoconferencing and shared objects panes. See the image on page 6 for an example of this layout. Share Only: Only the shared objects pane is displayed. This layout is useful for large or detailed shared objects. Video Only: Only the videoconferencing pane is displayed. Note that video streams have a maximum size defined by the video resolution used, so Video Only mode does not necessarily give you a much larger video image. Full Screen: Much like Share Only, except that the shared objects pane takes up the entire screen. Click the Cancel Full Screen button (or press F11) to revert back to your last layout. = Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 7

16 Defining the Interface Appearance for All Attendees If you have Host user status, you can determine the layout for all conference attendees. This is useful for Hosts who want to take advantage of the layout features to emphasize certain facets of their presentation, such as video or document/application sharing. There are a number of ways to apply your layout to all attendees: Use the Apply My Layout keyboard shortcut (default Ctrl+F10). Click the Conference menu and select Apply My Layout. If you have a shared document or presentation, click the Apply My Layout button on the sharing toolbar. The Follow My Layout feature is essentially a continuous Apply My Layout command. With Follow My Layout active, YA Collaboration Module applies your layout to other users every time you make a layout change. To toggle the Follow My Layout feature: Click the Conference menu and select Follow My Layout. Page 8 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

17 Managing Conferences from UC Advanced Mitel Unified Communicator (UC) Advanced provides access to the YA Collaboration Module. The options in the Mitel UC Advanced Collab menu allow you to create, customize, join, and remove conferences. You may also start a conference from the People shutter. Starting an Ad-Hoc Conference from the Collab Menu The fastest and easiest way to start a conference through Mitel YA is to use the Mitel UC Advanced Collab menu. To start a Web conference: 1. Click Collab Start a Web Conference Now. The Start Web Conference Now dialog box appears. 2. Type the conference topic or title into the Topic field. 3. Type a Password for the conference if you want to use one. The password field can be blank if you do not need the conference to be password protected. 4. Select the Public Web Conference option if you want to create a public conference. If you leave this field blank, you create a private conference. 5. Click Start and Join to begin the conference. When you begin the conference, the YA Collaboration Module opens and the conference begins with you as the Host and only conference member. You may invite additional attendees. Conferences created using the Start Web Conference Now dialog box begin with the following default conference options: Video: Active Chat: Active Layout Style: Style 1, with users list shown Public vs. Private: Private Topic: No title Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 9

18 Starting an Ad-Hoc Conference from the People Shutter UC Advanced allows you to quickly create a conference with a contact listed in your People shutter, provided that the contact is running UC Advanced at the time. NOTE The Start Collaboration option is available only if you are using UC Advanced and if you have a YA Collaboration Module account. To start a conference from the People shutter: Right-click a contact and select Start Collaboration. An invitation showing your name is sent to the target contact. Once the invitation is sent, the YA Collaboration Module opens and the conference starts with you as a Host. The invitee can accept or decline your invitation. If they accept your invitation, the invitee joins the conference. If the invitee declines, you do not receive notification. Conferences created using the People shutter begin with the default conference options: Video: Active Chat: Active Layout Style: Style 1, with users list shown Public vs. Private: Private Topic: No title Page 10 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

19 Receiving a Conference Invitation from UC Advanced If you use UC Advanced, you may receive a conference invitation generated by another user. Conference invitations look much like an incoming call notification or a chat request (see below). The name of the inviter, who is the Host of the conference, is shown. To join a conference from an invitation: When you receive the conference invitation, click Start Web Conference. The YA Collaboration Module starts and places you in the conference. To decline a conference invitation: Click Decline. When you decline a conference invitation, the inviter is not notified. Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 11

20 Setting Up or Starting a Custom Conference To set up a conference with customized options, including one that starts in the future, use the Customize a Web Conference option in the UC Advanced Collab menu. To set up or start a custom conference: 1. Click Collab Customize a Web Conference. The YA Web Conference Settings - Unified Communicator Advanced dialog box appears. 2. Complete the fields in the Conference Info area: Type the conference topic or title into the Topic field. Type a Password for the conference if you want to use one. The password field can be blank if you do not need the conference to be password protected. Type an ID for the conference. If you leave the ID field blank, the Collaboration Module automatically creates a conference ID for you. Every conference must have an ID. Participants use the conference ID to join the conference. Select the Public Web Conference option if you want to create a public conference. If you leave this field blank, you create a private conference. 3. Select one of the following for the Start Date/Time: By default the Start Now option is selected. If you want the conference to start immediately, use this option. If you want the conference to start at a future time, select Start on and then select the month, day, year, and time for the conference. Page 12 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

21 4. Select the Layout options for the conference: Conferencing Style: Select a layout style for the conference from the list box. All attendees start the conference using this layout. See User Status and Privileges on page 25 for the possible layout schemes. Show the users list: By default this option is selected and a list of conference participants is displayed. If you do not want the users list to be visible at conference startup, deselect this option. Participants may change their layouts: By default this option is selected and participants have the ability to change the layout style you select for the conference. If you do not want participants to have the ability to change the layout style you selected, deselect this option. 5. Select Chat options for the conference: Private text chat: Select whom you want to include in private text chats from the list box. Text chat with everyone: By default this option is selected and an all-attendee chat session begins automatically at the beginning of the conference. If you do not want to use an all-attendee chat session in your conference, deselect this option. 6. Do one of the following: Click Start & Join Conference to start the conference and join it as a Host. Click Start Conference to start the conference without joining. Or, click Start Conference to commit the scheduled conference to the server. The conference starts at the appointed time. Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 13

22 Using the YA Meetings Window The YA Meetings window, accessible through the Mitel UC Advanced main window, provides a list of public conferences on the YA Collaboration server. From the YA Meetings window, you may: Join public conferences. Remove conferences from the server. Copy meeting URLs. To access the YA Meetings window: Click the Collab menu and select View Web Conference Meeting. The YA Meetings window appears. This window displays conference details. Page 14 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

23 The following conference properties are shown: Conferencing Owner: The originator of this conference. The owner is also likely a conference attendee and Host, but this is not always the case. Topic: The topic or title of the conference. Meeting URL: The URL of the Web conference. Details: The icons in the details section provide more information about the conference. indicates that the conference is open; mouse over the icon to see how many attendees are in the conference. If this icon does not appear, the conference is scheduled but has not yet started. indicates that the conference is public (rather than private). Since only public conferences are visible for most users, it is likely that all conferences listed display this icon. indicates that the conference is password protected. indicates that videoconferencing is enabled. Copying a Conference URL You can copy a conference URL and enter it into your browser to join a conference and/or paste it into an invitation to other participants. To copy a conference URL: Right-click a conference and select Copy URL from the context menu. Removing a Conference If all conference attendees leave a conference without anyone ending it, the conference continues to exist on the server despite there being no members. Unused conferences waste server resources and add clutter to the conference list. You may remove unused conferences, effectively ending them, if you are the conference Owner. Be sure that the conference is no longer needed before removing it - after all, a conference with no members could mean that the attendees have taken a break, or have not yet joined. To remove a conference: Right-click a conference and select Remove from the context menu. Joining a Conference While you can join an open conference by entering its URL into your Web browser, there is a much easier way to join a listed conference: To join a conference: Do one of the following: Double-click a conference. Right-click a conference and select Join from the context menu. If you join a conference that is password protected, you are prompted to enter the password when the YA Collaboration Module opens. Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 15

24 Managing Conferences from the YA Collaboration Module Web Page The YA Collaboration Module Web page is created by the YA Collaboration server. You do not need to be connected to the internet to access the page; you do need to be able to access the YA Collaboration Module server using your browser. The YA Collaboration Module Web page provides a number of conference management features, including start, customize, join, and end conferences, or edit conference properties. Accessing the YA Collaboration Module Web Page You can access the YA Collaboration Module Web page by typing in the name or IP address of the YA Collaboration server into your Web browser. For example, in the image below, the user typed the server name (YA4) in the browser Address box to display the Web page. Users can also type in the IP address of the server. The YA Collaboration Module Web page displays all public conferences on the server and their details. The list of conferences is sorted by conference ID. If you log in to the YA Collaboration Module Web page, you have additional options and information. To log into the YA Collaboration Module Web page: 1. Type your User Name and Password in the appropriate fields. 2. Click Login. Page 16 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

25 Once you have logged in, the conference list changes to display the conferences you own, which includes all of the existing public and private conferences you have created. Click the Logout link in the top right corner of the page to return to the original list of all public conferences. Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 17

26 Starting an Ad-Hoc Conference The fastest and easiest way to start a conference through the YA Collaboration Module Web page is to use the Web Quick Conference box available when you are logged in. To start a Web Quick Conference: 1. Locate the Web Quick Conference area in the bottom left portion of the page. 2. Type the conference topic or title into the Topic field. 3. Type a Password for the conference if you want to use one. The password field can be blank if you do not need the conference to be password protected. 4. Select one of the following for Public: Yes: The conference is public. No: The conference is private. 5. Click Start Conference to begin the conference. When you begin the conference, the YA Collaboration Module opens and the conference begins with you as the Host and only conference member. You may invite additional attendees. Conferences created using the Web Quick Conference box begin with the default conference options: Video: Active Chat: Active Layout Style: Style 1, with users list shown Public vs. Private: Private Topic: No title Page 18 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

27 Setting Up or Starting a Custom Conference To set up a conference with customized options, or to set up a conference that starts in the future, use the Create Conference button that is available once you have logged in. To set up or start a custom conference: 1. Click Create New Conference. The Create New Conference page appears. 2. Type the conference topic or title into the Topic field. 3. Type a Password for the conference if you want to use one. The password field can be blank if you do not need the conference to be password protected. 4. Select one of the following for the When does the conference start?: By default the Start Now option is selected. If you want the conference to start immediately, use this option. If you want the conference to start at a future time, select Start on and then select the month, day, year, and time for the conference. Select Automatically open the scheduled conference X minutes before scheduled start (where X is the time that you specify) if you want to open the conference early for Hosts and Presenters only. The extra time before the conference starts gives the Host or Presenter time to prepare shared materials. Participants that attempt to join before the scheduled start time are denied. 5. Specify a value for the Conference Hyperlink. The value you enter here becomes the conference ID. The server uses the conference ID as a unique identifier for the conference, and attendees can use the ID to join the conference. NOTE If you leave the field blank, the server assigns a short, arbitrary ID to the conference (X70, for example). This ID is displayed in conference lists and may be used to join conferences. Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 19

28 6. Select Enable Video if you want to enable videoconferencing for the conference. Select an option for videoconferencing control. If you do not have videoconferencing set to start automatically, it may be started during the conference, provided that it is enabled. If you disable videoconferencing, it is not available at any time during the conference. See Videoconferencing on page 52 for more information. 7. Select or deselect Sharing. If you disable sharing, the Share menu is not available and the conference does not include any shared documents, PowerPoint presentations, applications, desktop space, whiteboards, or annotations. See Sharing on page 27 for more information on these features. 8. Select Chat options. The chat options allow you to choose whether a universal chat is enabled automatically at the start of the conference, or if you want a private chat session with select users. You may select both options; multiple chat sessions can be run at the same time. If you don t have chat automatically start at the beginning of the conference, chat sessions may be started during the conference, provided that sharing is enabled. See Chat on page 49 for more information. 9. Select Public or Private for the conference. By default, the conference is private. If you select public, the conference is visible to all users in the conference lists on the YA Collaboration Module Web page and YA Meetings window. 10. Select the Layout options for the conference: Select a layout style for the conference using the option buttons. from the list box. All attendees start the conference using this layout. See User Status and Privileges on page 25 for the possible layout schemes. By default the Allow participants to change their layout option is selected. If you do not want participants to have the ability to change the layout style you selected, deselect this option. 11. By default the Show the users list option is selected and a list of conference participants is displayed. If you do not want the users list to be visible at conference startup, deselect this option. See User Status and Privileges on page 25 for more information on what is meant by Presenter or Participant status. See Changing User Status on page 25 for more information. 12. Do one of the following: Click Start & Join to start the conference and join it as a Host. Click Start to start the conference without joining. Or, click Start to commit the scheduled conference to the server. The conference starts at the appointed time. Page 20 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

29 Joining a Conference You may join any conference listed on the Web page, or you can join a conference from a browser address bar. To join a conference from the Web page: 1. Click on the link associated with the conference to join the conference. The YA Collaboration Module starts. 2. If the conference is password protected, you are prompted to enter the password when YA Collaboration Module starts. If you are not logged in, the Join Conference box is shown at the bottom left of the Web page. You can join any conference (public or private) using this feature. 3. Enter the conference number (for example, A7104) into the Join Conference box, and click Join. The YA Collaboration Module starts. 4. If the conference is password protected, you are prompted to enter the password when YA Collaboration Module starts. If you know the name or IP of the YA Collaboration Module server and the conference ID of the conference you wish to join, you may join the conference from your Web browser without going to the YA Collaboration Module Web page or opening the Mitel YA. To join a conference from a browser address bar: Type the following string into your Web browser address bar: name or IP address>/?join=<conference ID> For example, if your server name is YA4, the IP is , and the conference ID is A7104, you could type either of the following in the Web browser address box: Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 21

30 Viewing and Editing Conference Details You may view and change the details for the conferences you created. To access the conference details, log into the Web page and click the Details link at the right side of the conference list. The conference details screen shows the conference topic, whether the conference is public or private, if it is possible to join the conference, and how many attendees it has. From the conference details page you can complete the tasks listed below. To view or change the conference password: 1. Click the Set Password link on the left side of the page. 2. The Password field appears. If the field is already filled, the conference is password protected and the contents of the field is the password. If the field is empty, the conference is not password protected. 3. Do one of the following: Enter a password in the field or change the existing password. Erase the existing password, or leave the field blank. 4. Click Save Password to save your changes. To change the public/private status of a conference: Click Make Private to change a public conference to private. Click Make Public to change a private conference to public. To open or close entry to a conference: Click Open Entry to permit new attendees entry into the conference. Click Close Entry to deny new attendees entry into the conference. To end a conference, click End Conference. NOTE You may end unused conferences from the Web site if you are the conference creator. Be sure that the conference is no longer needed before removing it - after all, a conference with no members could mean that the attendees have taken a break, or have not yet joined. Page 22 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

31 Generating Conference Invitations You may extend an invitation to potential conference attendees using messages automatically generated by YA Collaboration Module. To do this, you must join the conference yourself, which brings up the YA Collaboration Module interface. To send an invitation from the YA Collaboration Module interface: 1. Do one of the following to join the conference as a Host: Join the conference from the YA Meetings dialog box (see page 15). Join the conference from the YA Module Web page (see page 21). NOTE If you are not the host of the conference you can obtain Host user status. See User Status and Privileges on page 25 for more information. 2. From the YA Module interface, do one of the following: Click the Conference menu and select Invite. Click the Invite button ( ) in the upper right corner of the interface. Your default application opens and automatically generates a new message with default text in the message body. NOTE If, after clicking the Invite button, you find that the application that opens is not the one you want to use, you can change the default application through Internet Options. You must be logged on to your computer as an Administrator to do this. 1. Open Internet Explorer. 2. Click the Tools menu, and then select Internet Options. 3. Click the Programs tab 4. Select the appropriate client from the list box. 5. Click OK. 3. Modify the , if required, and add one or more addresses. If the conference is password protected, include the password in the invitation. 4. Click Send to send the message. Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 23

32 Receiving Conference Invitations Conference invitations are received just like other message. Click on the link in the invitation to open YA Collaboration Module and join the conference. Even if you receive an invitation, you still need to enter the correct password to join a password-protected conference. Leaving and Ending Conferences Leaving a conference and ending a conference have the same effect: you no longer participate in the conference. However, ending a conference also removes the conference from the server, meaning that the conference is over for all attendees, not just you. Any attendee can leave a conference at their convenience. Only users with Host status can end a conference. Leaving a Conference Leaving a conference removes you as an attendee and exits the YA Collaboration Module. All attendees have the ability to leave a conference. Whenever an attendee leaves a conference, all other attendees are notified with a pop-up and alert noise. These notifications may be customized or disabled; see Appendix A: System Rating and Options on page 63 for more information. \ Ending a Conference Ending a conference removes you as an attendee and exits the YA Collaboration Module, but it also removes the conference from the server, effectively ending the conference for all attendees. Once a conference is ended, no new attendees can join. To end a conference: Click the File menu and select End Conference. You may also end a conference you created without entering the conference. This may be done from the YA Collaboration Module Web page or from the YA Meetings List; see Conference Properties on page 5 for more details. Page 24 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

33 User Status and Privileges There are three types of users in a conference: Host: The Host has the highest permissions in a conference and is typically the conference moderator. Typically, only one conference attendee has Host status. Hosts can control the navigation of shared objects, create annotations, change their layout, and look ahead in the presentation. Hosts have access to all conference features and may control the conference entirely. Hosts can add or remove permissions from other attendees as required. Presenter: Presenters are attendees who can use the sharing features in a conference, allowing them to lead a presentation during the conference. Participant: Participants are attendees who can view activities in a conference. They can also participate in chat sessions and may be able to change personal options such as their workstation s interface layout. Changing User Status The Users List provides a list of all conference attendees, sorted by status. The Host can change an attendee s status from the user s list. Typically, the list appears at the bottom left corner of the interface, although it may appear somewhere else or not at all, depending on the conference options and layout. To change the status of participant from the Users list: 1. Right-click the user. 2. Select one of the following options: Make Participant: All attendees who join a conference are automatically assigned Participant status. Participants can only view the activities in a conference unless a Host grants the Participant additional privileges (see Granting Privileges on page 26). Make Presenter: Participants can be promoted to Presenters. Once promoted, a Presenter can share documents by using the sharing features. Make Host: This option makes an attendee a Host, which allows that attendee to change user status and grant privileges. Make >: The Make submenu provides options to change the user status as well as grant all privileges (see Granting Privileges on page 26). Using this submenu is simply a shortcut. If you do not use the submenu you first need to change the user status and then grant privileges individually. Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 25

34 Granting Privileges By default, only a Host or Presenter may navigate documents, control the presentation, add annotations, and change the conference layout. However, a Host may grant other conference attendees these privileges. To grant additional privileges from the Users list: 1. Right-click the user. 2. Select Privileges from the context menu. 3. Select the appropriate privileges: Give/Remove Control: Provides permissions to control a shared document or presentation and the ability to use the Apply My Layout and Follow My Layout features. When this option is enabled for an attendee, an arrow appears within the attendee s icon ( ) to indicate they can control the presentation. This option is best used when the Host wants another attendee to control the shared document. Give/Remove Look Ahead: Provides the ability to move between slides or pages without affecting other attendee in the conference. Note that attendee with control rights still have overall control over shared PowerPoint presentation and document navigation. Give/Remove Annotate: Provides the ability to create annotations. The Annotate button becomes visible for that attendee. See Annotations on page 43 for more details. Give/Remove Change Layout: Provides the ability to change the conference layout using the Layout menu. Without this privilege, attendees must view the conference using the layout selected by the Host. All attendees have this privilege by default unless the custom conference options specifically removed it. Page 26 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

35 Attendee Flow Unless the conference is closed to new attendees, attendees may join or leave the conference as they please. Even the owner may leave the conference without ending it; conferences do not end unless they are specifically configured to end. Whenever an attendee joins or leaves the conference, all other attendees are notified with a pop-up and alert noise. These notifications may be customized or disabled; see Notify Tab on page 70 for more information. You can leave a conference at any time by clicking the close button ( ) in the top right corner of the YA Collaboration Module, or by selecting Leave Conference from the File menu. See Correcting Video Display Problems on page 62 for more information. Sharing Sharing allows the Host or Presenter to add a document, PowerPoint presentation, application, desktop, or blank whiteboard to a conference. Shared objects are visible to all conference attendees. Depending on what is being shared, shared objects may be browsed, modified, navigated, and annotated during the conference. All sharing features are accessible from the Share menu. Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009 Page 27

36 How Sharing Works Shared documents, applications, presentations, browsers, and regions are not actually reproduced on the computers of the conference attendees. Rather, the shared area is sent to the Mitel Printer and converted into a vector graphic which is displayed to the other attendees. The advantages to this type of sharing are as follows: When sharing an application, only the Host or Presenter needs to have the application installed because the conference attendees are viewing a picture of the application rather than opening the application themselves. Those attendees with a slow connection to the server are able to keep up with those with fast connections because all attendees are navigating a vector image on their local computers instead of a document on a server. Bandwidth Requirements Shared document and presentation files are generally 500 KB to 4 MB per-presentation. Using the Mitel Printer, the entire file is sent to the server by the sharer, and then from the server to other attendees. Thereafter, only slide change commands are relayed via the server. Document and presentation sharing can be done on dial-up connections (56kbps or less). For sizing purposes, use 8 kbps for transmission and receiving (average PowerPoint presentation size divided into 1 hour). After the initial transmission, traffic is very low. Remote control, desktop and region sharing, application sharing, and browser sharing use up to 300 kbps for transmission and receiving while under load (user activity). Traffic is much less lumpy than document or presentation sharing, but there are long periods of no activity and no traffic. If you wish to know more about your bandwidth requirements during a conference, you can track your bandwidth use using the YA Collaboration Module bandwidth monitor. See Appendix B: The Bandwidth Monitor on page 71. Sharing Multiple Objects One of the big advantages of the YA Collaboration Module is that you can share multiple objects simultaneously. There is no special procedure for sharing multiple objects: once one object is shared, you may share additional objects using the same procedure. Shared regions, applications, and Web browsers appear in their own windows, which may be individually closed. Shared whiteboards, documents, and PowerPoint presentations appear in the YA Collaboration Module; when you have more than one of these objects, you may switch between them using the tabs at the bottom of the application (see below). Graphics and Frame Rate Optimization Depending on what you are sharing, your computer may experience delays while sharing objects. Delays become more likely as the area you share becomes larger (such as the entire desktop). If insufficient system resources or bandwidth prevent the YA Collaboration Module from meeting the quality and frame rate settings you choose, the YA Collaboration Module first sacrifice frame rate, then image quality, until the available resources can meet the reduced demands. To improve the performance of the sharing features, you can optimize the sharing parameters. Page 28 Mitel Your Assistant Collaboration Module User Guide Issue 4.6, February 2009

Getting Started with Microsoft Office Live Meeting. Published October 2007

Getting Started with Microsoft Office Live Meeting. Published October 2007 Getting Started with Microsoft Office Live Meeting Published October 2007 Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless

More information

Getting Started with Microsoft Office Live Meeting. Published October 2007 Last Update: August 2009

Getting Started with Microsoft Office Live Meeting. Published October 2007 Last Update: August 2009 Getting Started with Microsoft Office Live Meeting Published October 2007 Last Update: August 2009 Information in this document, including URL and other Internet Web site references, is subject to change

More information

WebEx Remote Access User s Guide

WebEx Remote Access User s Guide About This Guide This guide introduces you to WebEx Remote Access and its features. This guide assumes that you have a user account for your Remote Access service. Note To obtain a user account, contact

More information

Audio and Web Conferencing

Audio and Web Conferencing MITEL Audio and Web Conferencing User Guide Notice This User Guide is released by Mitel Networks Corporation as a guide for end users. It provides information necessary to use Audio and Web Conferencing.

More information

Getting Started with Vision 6

Getting Started with Vision 6 Getting Started with Vision 6 Version 6.9 Notice Copyright 1981-2009 Netop Business Solutions A/S. All Rights Reserved. Portions used under license from third parties. Please send any comments to: Netop

More information

User Guide. Live Meeting. MailStreet Live Support: 866-461-0851

User Guide. Live Meeting. MailStreet Live Support: 866-461-0851 User Guide Live Meeting Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the example companies, organizations,

More information

Dell SonicWALL SRA 7.5 Secure Virtual Meeting and Secure Virtual Assist

Dell SonicWALL SRA 7.5 Secure Virtual Meeting and Secure Virtual Assist Dell SonicWALL SRA 7.5 Secure Virtual Meeting and Secure Virtual Assist Document Scope This document describes how to configure and use the Dell SonicWALL SRA Secure Virtual Meeting feature and the Dell

More information

Introduction to Adobe Connect Video Conferencing System

Introduction to Adobe Connect Video Conferencing System Introduction to Adobe Connect Video Conferencing System Adobe Connect is the Australian National University's web conferencing solution for staff and students. It has been integrated with the University's

More information

Microsoft Office Communicator 2007 R2 Getting Started Guide. Published: December 2008

Microsoft Office Communicator 2007 R2 Getting Started Guide. Published: December 2008 Microsoft Office Communicator 2007 R2 Getting Started Guide Published: December 2008 Information in this document, including URL and other Internet Web site references, is subject to change without notice.

More information

NDA-30141 ISSUE 1 STOCK # 200893. CallCenterWorX-Enterprise IMX MAT Quick Reference Guide MAY, 2000. NEC America, Inc.

NDA-30141 ISSUE 1 STOCK # 200893. CallCenterWorX-Enterprise IMX MAT Quick Reference Guide MAY, 2000. NEC America, Inc. NDA-30141 ISSUE 1 STOCK # 200893 CallCenterWorX-Enterprise IMX MAT Quick Reference Guide MAY, 2000 NEC America, Inc. LIABILITY DISCLAIMER NEC America, Inc. reserves the right to change the specifications,

More information

Setting up for Adobe Connect meetings

Setting up for Adobe Connect meetings Setting up for Adobe Connect meetings When preparing to lead a live lecture or meeting, you probably ensure that your meeting room and materials are ready before your participants arrive. You run through

More information

Getting Started with WebEx Access Anywhere

Getting Started with WebEx Access Anywhere Getting Started with WebEx Access Anywhere This guide provides basic instructions to help you start using WebEx Access Anywhere quickly. This guide assumes that you have a user account on your meeting

More information

Inter-Tel Web Conferencing and Remote Support

Inter-Tel Web Conferencing and Remote Support MITEL Inter-Tel Web Conferencing and Remote Support User Guide Notice This user guide is released by Inter-Tel (Delaware), Incorporated as a guide for end users. It provides information necessary to use

More information

What is My Teamwork? What s new in this release? MY TEAMWORK 5.0 QUICK START GUIDE

What is My Teamwork? What s new in this release? MY TEAMWORK 5.0 QUICK START GUIDE MY TEAMWORK 5.0 QUICK START GUIDE What is My Teamwork? My Teamwork is a converged communications solution that combines presence-aware instant messaging with the ability to make phone calls, conference

More information

Law Conferencing uses the Webinterpoint 8.2 web conferencing platform. This service is completely reservationless and available 24/7.

Law Conferencing uses the Webinterpoint 8.2 web conferencing platform. This service is completely reservationless and available 24/7. Law Conferencing uses the Webinterpoint 8.2 web conferencing platform. This service is completely reservationless and available 24/7. This document contains detailed instructions on all features. Table

More information

WebEx Meeting Center User's Guide

WebEx Meeting Center User's Guide WebEx Meeting Center User's Guide Table of Contents Accessing WebEx... 3 Choosing the scheduler that works for you... 6 About the Quick Scheduler Page... 6 About the Advanced Scheduler... 8 Editing a scheduled

More information

Inter-Tel Audio and Web Conferencing

Inter-Tel Audio and Web Conferencing MITEL Inter-Tel Audio and Web Conferencing User Guide NOTICE This Inter-Tel Audio and Web Conferencing User Guide is released by Inter-Tel, Inc. as a guide for end-users. It provides information necessary

More information

Leading Adobe Connect meetings

Leading Adobe Connect meetings Leading Adobe Connect meetings You have created a meeting room, scheduled an online class or meeting, invited participants, and prepared the room for the day of class by testing your computer system and

More information

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options Join a Lync Meeting 1. In the meeting request, click Join Lync Meeting or click Join Online in the meeting reminder. 2. On the Join Meeting Audio window, select one of the options: Use Lync (full audio

More information

TeamViewer 7 Manual Remote Control

TeamViewer 7 Manual Remote Control TeamViewer 7 Manual Remote Control TeamViewer GmbH Kuhnbergstraße 16 D-73037 Göppingen teamviewer.com Table of Contents 1 About TeamViewer... 5 1.1 About the software... 5 1.2 About the manual... 5 2 Basics...

More information

Blackboard Collaborate Classroom in Desire2Learn. Presenters

Blackboard Collaborate Classroom in Desire2Learn. Presenters Blackboard Collaborate Classroom in Desire2Learn Presenters Copyright 2014 Information Technology Services Kennesaw State University This document may be downloaded, printed, or copied, for educational

More information

Imaging License Server User Guide

Imaging License Server User Guide IMAGING LICENSE SERVER USER GUIDE Imaging License Server User Guide PerkinElmer Viscount Centre II, University of Warwick Science Park, Millburn Hill Road, Coventry, CV4 7HS T +44 (0) 24 7669 2229 F +44

More information

Lync 2013 - Online Meeting & Conference Call Guide

Lync 2013 - Online Meeting & Conference Call Guide Lync 2013 - Online Meeting & Conference Call Guide Alteva Hosted Lync Version:00 QUICK LINKS Schedule an Online Meeting Change Meeting Access and Presenter Options Join from a Computer with Lync Installed

More information

Foot Locker Web Conferencing Service Guide

Foot Locker Web Conferencing Service Guide Foot Locker Web Conferencing Service Guide For Assistance Call: 1-800-688-9137 Reservation Line: (800) 688-9137 1 WebEx Users Guide This guide provides tips and techniques that you can use to conduct effective

More information

Personal Call Manager User Guide. BCM Business Communications Manager

Personal Call Manager User Guide. BCM Business Communications Manager Personal Call Manager User Guide BCM Business Communications Manager Document Status: Standard Document Version: 04.01 Document Number: NN40010-104 Date: August 2008 Copyright Nortel Networks 2005 2008

More information

WebEx. Remote Support. User s Guide

WebEx. Remote Support. User s Guide WebEx Remote Support User s Guide Version 6.5 Copyright WebEx Communications, Inc. reserves the right to make changes in the information contained in this publication without prior notice. The reader should

More information

WebEx Integration to Outlook. User Guide

WebEx Integration to Outlook. User Guide WebEx Integration to Outlook User Guide 072310 Copyright 1997 2010 Cisco and/or its affiliates. All rights reserved. WEBEX, CISCO, Cisco WebEx, the CISCO logo, and the Cisco WebEx logo are trademarks or

More information

PopupProtect User Guide

PopupProtect User Guide Having the power to block or allow popup and popunder advertising www.contentwatch.com 2004 All rights reserved. 2369 West Orton Circle, Salt Lake City, UT 84119 Table of Contents Welcome and Installation

More information

Getting Started with WebEx Training Center

Getting Started with WebEx Training Center Getting Started with WebEx Training Center About this guide This guide introduces you to Training Center and provides basic information about using its many features. For more information about using these

More information

Spontania User Setup Guide

Spontania User Setup Guide Spontania User Setup Guide ClearOne 5225 Wiley Post Way Suite 500 Salt Lake City, UT 84116 Telephone 1.800.945.7730 1.801.975.7200 Spontania Support 1.801.974.3612 TechSales 1.800.705.2103 FAX 1.801.977.0087

More information

PolyU Connect Email Service. Lync 2013. Setup and User Guide

PolyU Connect Email Service. Lync 2013. Setup and User Guide PolyU Connect Email Service Lync 2013 Setup and User Guide Version 1.0 Last Update: 27 January 2014 PolyU Connect: www.polyu.edu.hk/connect ITS HelpCentre Support: www.polyu.edu.hk/hots ITS HelpCentre

More information

OCS Client Installation - Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007

OCS Client Installation - Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 OCS Client Installation - Quick Start Guide Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 MailStreet Live Support: 866-461-0851 Document Revision: March, 2010

More information

MS Live Communication Server managed by TELUS. Getting Started Guide. v. 1.0

MS Live Communication Server managed by TELUS. Getting Started Guide. v. 1.0 MS Live Communication Server managed by TELUS Getting Started Guide v. 1.0 Table of Contents Getting Connected...1 Managing Contacts...2 Searching for a Contact...2 Adding a Contact to Your Contacts List...2

More information

Sharing Files and Whiteboards

Sharing Files and Whiteboards Your user role in a meeting determines your level of file sharing. The type of files you can share include documents, presentations, and videos. About Sharing Files, page 1 Changing Views in a File or

More information

ORGANIZER QUICK REFERENCE GUIDE. Install GoToMeeting. Schedule a Meeting. Start a Scheduled Meeting. Start an Instant Meeting.

ORGANIZER QUICK REFERENCE GUIDE. Install GoToMeeting. Schedule a Meeting. Start a Scheduled Meeting. Start an Instant Meeting. GoToMeeting organizers on both personal and corporate plans can hold meetings with up to 25 attendees. Organizers must first create a GoToMeeting account and then download the GoToMeeting desktop application

More information

AT&T Conferencing Add-in for Microsoft Outlook v10.5

AT&T Conferencing Add-in for Microsoft Outlook v10.5 AT&T Conferencing Add-in for Microsoft Outlook v10.5 July 2014 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T

More information

What is Oracle Web Conferencing?

What is Oracle Web Conferencing? Oracle Collaboration Suite Using Oracle Web Conferencing Release 2 (9.0.4.2.0) Part No. B12133-02 March 2004 Use this document to learn the basics of Oracle Web Conferencing. It is recommended that conference

More information

Blackboard Collaborate

Blackboard Collaborate Blackboar d Collaborat e V er s ion 12 Blackboard Collaborate Level 1: Overview North Dakota University System Advanced Learning Technologies Copyright Blackboard Collaborate 09012011All Rights Reserved.

More information

Setting Up a One-Click Meeting

Setting Up a One-Click Meeting Chapter 10 10 Setting Up a One-Click Meeting If you want to... get an overview of starting a One-Click Meeting from your WebEx service Web site specify settings for your One-Click Meeting install WebEx

More information

LYNC 2010 USER GUIDE

LYNC 2010 USER GUIDE LYNC 2010 USER GUIDE D O C U M E N T R E V I S O N H I S T O R Y DOCUMENT REVISION HISTORY Version Date Description 1.0 6/25/2013 Introduction of the Lync 2010 to product line. 2 Lync 2010 User Guide 401

More information

Imaging Computing Server User Guide

Imaging Computing Server User Guide Imaging Computing Server User Guide PerkinElmer, Viscount Centre II, University of Warwick Science Park, Millburn Hill Road, Coventry, CV4 7HS T +44 (0) 24 7669 2229 F +44 (0) 24 7669 0091 E cellularimaging@perkinelmer.com

More information

TeamViewer 8 Manual Remote Control

TeamViewer 8 Manual Remote Control TeamViewer 8 Manual Remote Control Rev 8.1-12/2012 TeamViewer GmbH Kuhnbergstraße 16 D-73037 Göppingen www.teamviewer.com Table of Contents 1 About TeamViewer... 6 1.1 About the software... 6 1.2 About

More information

Installing Lync. Configuring and Signing into Lync

Installing Lync. Configuring and Signing into Lync Microsoft Lync 2013 Contents Installing Lync... 1 Configuring and Signing into Lync... 1 Changing your Picture... 2 Adding and Managing Contacts... 2 Create and Manage Contact Groups... 3 Start an Instant

More information

ShoreTel 13 Conferencing User Guide. Part Number 850-1234-01

ShoreTel 13 Conferencing User Guide. Part Number 850-1234-01 ShoreTel 13 Part Number 850-1234-01 Document and Software Copyrights Copyright 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved. Printed in the United States of America. Contents

More information

Monitor Wall 4.0. Installation and Operating Manual

Monitor Wall 4.0. Installation and Operating Manual Monitor Wall 4.0 en Installation and Operating Manual Monitor Wall 4.0 Table of Contents en 3 Table of Contents 1 Introduction 4 1.1 About this Manual 4 1.2 Conventions in this Manual 4 1.3 Minimum Installation

More information

Lync Guide for Faculty and Staff

Lync Guide for Faculty and Staff Lync Guide for Faculty and Staff Prepared for the faculty and staff of the School of Engineering, University of Connecticut, by: Engineering Computing Services School of Engineering University of Connecticut

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions Minimum System Requirements What do I need to host or attend a meeting using Microsoft Windows? What do I need to host or attend a meeting using Mac OS? What do I need to host

More information

Getting Started Guide for WebEx Hosts and Presenters. Scheduling a Meeting in Outlook

Getting Started Guide for WebEx Hosts and Presenters. Scheduling a Meeting in Outlook Getting Started Guide for WebEx Hosts and Presenters Scheduling a Meeting in Outlook First, install the WebEx Productivity Tools. Then you can schedule your online Meeting using Outlook just like you schedule

More information

AXIS Camera Station Quick Installation Guide

AXIS Camera Station Quick Installation Guide AXIS Camera Station Quick Installation Guide Copyright Axis Communications AB April 2005 Rev. 3.5 Part Number 23997 1 Table of Contents Regulatory Information.................................. 3 AXIS Camera

More information

QBalance.com. We make QuickBooks work for you. Call Toll-Free: (800) 216-0763. Congratulations! You are using the best accounting software available!

QBalance.com. We make QuickBooks work for you. Call Toll-Free: (800) 216-0763. Congratulations! You are using the best accounting software available! QBalance.com We make QuickBooks work for you CPA Call Toll-Free: (800) 216-0763 Congratulations! You are using the best accounting software available! But: you may be one of the 75% of all QuickBooks installations

More information

An Informational User Guide for: Web Conferencing

An Informational User Guide for: Web Conferencing Allows You to: Manage your audio conference online using easy point and click conference commands Show slide presentations and graphics to meeting participants Show your desktop to meeting participants

More information

Installing the Microsoft Network Driver Interface

Installing the Microsoft Network Driver Interface Installing the Microsoft Network Driver Interface Overview This guide explains how to install the PictureTel Live200 Microsoft Network Driver Interface (NDIS) software you have downloaded from PictureTel's

More information

TeamViewer 9 Manual Meeting

TeamViewer 9 Manual Meeting TeamViewer 9 Manual Meeting Rev 9.2-07/2014 TeamViewer GmbH Jahnstraße 30 D-73037 Göppingen www.teamviewer.com Table of contents 1 About TeamViewer... 5 1.1 About the software... 5 1.2 About the manual...

More information

Web Conferencing Demo and Tutorial

Web Conferencing Demo and Tutorial Web Conferencing Demo and Tutorial Overview Share presentations, documents, Web content & applications with individuals and groups around the world Adds a visual component to a conference call Enhances

More information

Lync 2010 June 2012 Document S700

Lync 2010 June 2012 Document S700 Lync 2010 June 2012 Document S700 Contents Introduction to Lync 2010... 3 Instant Messaging and Presence Status... 3 Presence... 3 Contact Management... 3 Instant Messaging... 3 Conversation history...

More information

Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007. Apptix Live Support: 866-428-0128

Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007. Apptix Live Support: 866-428-0128 Quick Start Guide Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 Apptix Live Support: 866-428-0128 Quick Start Guide / Introduction Page 2 of 6 Quick Start

More information

Web Conferencing User Guide

Web Conferencing User Guide Fairpoint Business Fairpoint Business Web Conferencing User Guide Welcome to your Conference Service Welcome. Everything you need to know to begin using FairPoint Web Conferencing is contained in this

More information

Welcome to Bridgit @ CSU The Software Used To Data Conference.

Welcome to Bridgit @ CSU The Software Used To Data Conference. Welcome to Bridgit @ CSU The Software Used To Data Conference. Overview SMART Bridgit software is a client/server application that lets you share programs and information with anyone, anywhere in the world.

More information

TeamViewer 8 Manual Meeting

TeamViewer 8 Manual Meeting TeamViewer 8 Manual Meeting Rev 8.1-12/2012 TeamViewer GmbH Kuhnbergstraße 16 D-73037 Göppingen www.teamviewer.com Table of contents 1 About TeamViewer... 5 1.1 About the software... 5 1.2 About the manual...

More information

Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the

Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the example companies, organizations, products, domain names,

More information

Web Conferencing with Microsoft Lync TM. Quick Start Guide

Web Conferencing with Microsoft Lync TM. Quick Start Guide Web Conferencing with Microsoft Lync TM Quick Start Guide Web Conferencing with Microsoft Lync i Contents Participate in Online Meetings with Lync Web App... 1 Check Your Meeting Readiness... 1 Join the

More information

Audio and Web Conferencing

Audio and Web Conferencing DATA SHEET MITEL Audio and Web Conferencing Simple, Cost-effective Audio and Web Conferencing Mitel Audio and Web Conferencing (AWC) is a simple, cost-effective and scalable audio and web conferencing

More information

Integrated Accounting System for Mac OS X and Windows

Integrated Accounting System for Mac OS X and Windows Integrated Accounting System for Mac OS X and Windows Program version: 6.2 110111 2011 HansaWorld Ireland Limited, Dublin, Ireland Preface Books by HansaWorld is a powerful accounting system for the Mac

More information

VISUAL QUICK START GUIDE ADOBE CONNECT PRO 8

VISUAL QUICK START GUIDE ADOBE CONNECT PRO 8 VISUAL QUICK START GUIDE ADOBE CONNECT PRO 8 Getting started with Adobe Connect meetings Create and Access Your Meetings 1. Navigate to : https://brookdalecc.adobeconnect.com in your web browser. 2. Log

More information

Changing Your Cameleon Server IP

Changing Your Cameleon Server IP 1.1 Overview Technical Note Cameleon requires that you have a static IP address defined for the server PC the Cameleon server application runs on. Even if the server PC has a static IP address, you may

More information

StrikeRisk v6.0 IEC/EN 62305-2 Risk Management Software Getting Started

StrikeRisk v6.0 IEC/EN 62305-2 Risk Management Software Getting Started StrikeRisk v6.0 IEC/EN 62305-2 Risk Management Software Getting Started Contents StrikeRisk v6.0 Introduction 1/1 1 Installing StrikeRisk System requirements Installing StrikeRisk Installation troubleshooting

More information

MICROSOFT OFFICE OUTLOOK 2007 - LEVEL 1

MICROSOFT OFFICE OUTLOOK 2007 - LEVEL 1 MICROSOFT OFFICE 2007 MICROSOFT OFFICE OUTLOOK 2007 - LEVEL 1 Exploring Outlook Getting Help Sending and Receiving Messages Using Outlook Messaging Features Working with Components and Office Organizing

More information

TeamViewer 7 Manual Remote Control

TeamViewer 7 Manual Remote Control TeamViewer 7 Manual Remote Control TeamViewer GmbH Kuhnbergstraße 16 D-73037 Göppingen www.teamviewer.com Table of Contents 1 About TeamViewer... 5 1.1 About the software... 5 1.2 About the manual... 5

More information

Presence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean?

Presence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean? Getting started Status Area: Update presence status, location, or add a message View Tabs: View your contacts, activity feed, conversation or phone Lync Options: View or edit Lync options Quick Reference

More information

Upgrading from Call Center Reporting to Reporting for Contact Center. BCM Contact Center

Upgrading from Call Center Reporting to Reporting for Contact Center. BCM Contact Center Upgrading from Call Center Reporting to Reporting for Contact Center BCM Contact Center Document Number: NN40010-400 Document Status: Standard Document Version: 02.00 Date: June 2006 Copyright Nortel Networks

More information

Microsoft Office Communicator 2007 Getting Started Guide. Published: July 2007

Microsoft Office Communicator 2007 Getting Started Guide. Published: July 2007 Microsoft Office Communicator 2007 Getting Started Guide Published: July 2007 Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless

More information

ReadyConnect Web Meeting Premium Edition User Guide

ReadyConnect Web Meeting Premium Edition User Guide ReadyConnect Web Meeting Premium Edition User Guide This guide provides the basic information necessary to start a ReadyConnect Web Meeting session. Please review the requirements below to ensure you have

More information

Trademark Notice. Copyright Notice

Trademark Notice. Copyright Notice User s Guide Trademark Notice LinQ, SMART Board, Sympodium, Notebook, Bridgit, smarttech and the SMART logo are trademarks or registered trademarks of SMART Technologies Inc. in the U.S. and/or other countries.

More information

TeamViewer 10 Manual Remote Control

TeamViewer 10 Manual Remote Control TeamViewer 10 Manual Remote Control Rev 10.3-201506 TeamViewer GmbH Jahnstraße 30 D-73037 Göppingen www.teamviewer.com Table of contents 1 About TeamViewer 5 1.1 About the software 5 1.2 About the manual

More information

Features Reference. About Unified Communication System. Before Using This Machine. Starting a Meeting. What You Can Do During the Meeting

Features Reference. About Unified Communication System. Before Using This Machine. Starting a Meeting. What You Can Do During the Meeting Features Reference About Unified Communication System Before Using This Machine Starting a Meeting What You Can Do During the Meeting Leaving a Meeting Managing Address Book Changing Network Configuration

More information

TurboMeeting User Manual

TurboMeeting User Manual TurboMeeting User Manual Version Description Author Published Date 1.00 Initial release Scott Bullock 24.05.2012 1.01 Updated for production Scott Bullock 08.06.2012 release 1.02 Updated Audiobridge info

More information

Danaos Platform Conferencing Quick Users Guide

Danaos Platform Conferencing Quick Users Guide DANAOS Management Consultants Danaos Platform Conferencing Quick Users Guide Danaos Platform is the professional social network for the shipping industry Offering a Shipping Directory, Conferencing, Forums,

More information

TeamViewer 9 Manual Remote Control

TeamViewer 9 Manual Remote Control TeamViewer 9 Manual Remote Control Rev 9.2-07/2014 TeamViewer GmbH Jahnstraße 30 D-73037 Göppingen www.teamviewer.com Table of Contents 1 About TeamViewer... 6 1.1 About the software... 6 1.2 About the

More information

Microsoft Lync 2013 TRAINING GUIDE. University Of Central Florida Computer Services & Telecommunications

Microsoft Lync 2013 TRAINING GUIDE. University Of Central Florida Computer Services & Telecommunications Microsoft Lync 2013 TRAINING GUIDE University Of Central Florida Computer Services & Telecommunications Table of Contents Microsoft Lync 2013... 1 Lync 2013 Main Screen... 1 Lync Options... 2 General Options...2

More information

Unified Communications Using Microsoft Office Live Meeting 2007

Unified Communications Using Microsoft Office Live Meeting 2007 Unified Communications Using Microsoft Office Live Meeting 2007 Text version of online course. Contents Unified Communications... 1 About Microsoft Office Live Meeting 2007... 3 Copyright Information...

More information

Nortel Networks Call Center Reporting Set Up and Operation Guide

Nortel Networks Call Center Reporting Set Up and Operation Guide Nortel Networks Call Center Reporting Set Up and Operation Guide www.nortelnetworks.com 2001 Nortel Networks P0919439 Issue 07 (24) Table of contents How to use this guide... 5 Introduction...5 How this

More information

Wimba Pronto. Version 3.1. User Guide

Wimba Pronto. Version 3.1. User Guide Wimba Pronto Version 3.1 User Guide Wimba Pronto 3.1 User Guide Welcome to Wimba Pronto 1 Top Wimba Pronto Features 1 What's New in Wimba Pronto? 3 Getting Started 4 Wimba Pronto System Requirements 4

More information

Load Bulletin ADP, Inc. Dealer Services 1950 Hassell Road Hoffman Estates, IL 60169-6308

Load Bulletin ADP, Inc. Dealer Services 1950 Hassell Road Hoffman Estates, IL 60169-6308 Load Bulletin ADP, Inc. Dealer Services 1950 Hassell Road Hoffman Estates, IL 60169-6308 Make sure the media label contains this number: NP-ASP-AE1.0 ADP Network Phone ASP Assistant Enterprise Loading

More information

Mikogo Web Conferencing & Remote Support. User Guide (Windows Version)

Mikogo Web Conferencing & Remote Support. User Guide (Windows Version) Mikogo Web Conferencing & Remote Support User Guide (Windows Version) Table of Contents Register an Account... 3 Download the Software... 3 Start a Session... 4 Informing your Participants to Join the

More information

Microsoft PowerPoint 2008

Microsoft PowerPoint 2008 Microsoft PowerPoint 2008 Starting PowerPoint... 2 Creating Slides in Your Presentation... 3 Beginning with the Title Slide... 3 Inserting a New Slide... 3 Slide Layouts... 3 Adding an Image to a Slide...

More information

Cisco TelePresence Movi for Windows

Cisco TelePresence Movi for Windows Cisco TelePresence Movi for Windows User Guide 14409.07 April 2011 Software version 4.2.0.10318 Contents Getting started 4 Signing in 4 Show video window 4 Making a call 4 Receiving a call 4 Pop-up toolbar

More information

8x8 Virtual Room User Guide

8x8 Virtual Room User Guide 8x8 Version 1.0, July 2011 The Champion For Business Communications Table of Contents Introduction...3 System Requirements...4 8x8 Virtual Room...5 Virtual Office Online Login Procedure...5 Create a Virtual

More information

SonicWALL SSL VPN 3.5: Virtual Assist

SonicWALL SSL VPN 3.5: Virtual Assist SonicWALL SSL VPN 3.5: Virtual Assist Document Scope This document describes how to use the SonicWALL Virtual Assist add-on for SonicWALL SSL VPN security appliances. This document contains the following

More information

ThinPoint Quick Start Guide

ThinPoint Quick Start Guide ThinPoint Quick Start Guide 2 ThinPoint Quick Start Guide Table of Contents Part 1 Introduction 3 Part 2 ThinPoint Windows Host Installation 3 1 Compatibility... list 3 2 Pre-requisites... 3 3 Installation...

More information

Web Conferencing Version 8.3 Troubleshooting Guide

Web Conferencing Version 8.3 Troubleshooting Guide System Requirements General Requirements Web Conferencing Version 8.3 Troubleshooting Guide Listed below are the minimum requirements for participants accessing the web conferencing service. Systems which

More information

ConferenceMe. Release notes. Software version 1.0(1.2) May 2009 D1446801

ConferenceMe. Release notes. Software version 1.0(1.2) May 2009 D1446801 ConferenceMe Release notes Software version 1.0(1.2) May 2009 D1446801 Introduction The TANDBERG ConferenceMe version 1.0 (1.2) is the first release of the new TANDBERG software endpoint. If you have a

More information

Sharing Presentations, Documents, and Whiteboards

Sharing Presentations, Documents, and Whiteboards Chapter 19 19 Sharing Presentations, Documents, and Whiteboards Your user role in an event determines your level of sharing. Whichever role you take, the following table describes the basic tasks associated

More information

Citrix EdgeSight for Load Testing User s Guide. Citrx EdgeSight for Load Testing 2.7

Citrix EdgeSight for Load Testing User s Guide. Citrx EdgeSight for Load Testing 2.7 Citrix EdgeSight for Load Testing User s Guide Citrx EdgeSight for Load Testing 2.7 Copyright Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement.

More information

Polycom Converged Management Application (CMA ) Desktop for Mac OS X. Help Book. Version 5.1.0

Polycom Converged Management Application (CMA ) Desktop for Mac OS X. Help Book. Version 5.1.0 Polycom Converged Management Application (CMA ) Desktop for Mac OS X Help Book Version 5.1.0 Copyright 2010 Polycom, Inc. Polycom and the Polycom logo are registered trademarks and Polycom CMA Desktop

More information

intertrax Suite resource MGR Web

intertrax Suite resource MGR Web intertrax Suite resource MGR Web Resource Management Installation Guide Version 4 2012 Copyright 2003-2012 by Salamander Technologies, Inc. Protected by US Patents 5,573,278; 5,596,652; 5,793,882; 6,761,312;

More information

Allworx OfficeSafe Operations Guide Release 6.0

Allworx OfficeSafe Operations Guide Release 6.0 Allworx OfficeSafe Operations Guide Release 6.0 No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy,

More information

SeeVogh Video Conferencing

SeeVogh Video Conferencing SeeVogh Video Conferencing SeeVogh runs on Windows, Mac OS X, and Linux. SeeVogh works best when using a network connection connected with a physical cable instead of a wireless network connection. The

More information

TeamViewer 7 Manual Meeting

TeamViewer 7 Manual Meeting TeamViewer 7 Manual Meeting TeamViewer GmbH Kuhnbergstraße 16 D-73037 Göppingen www.teamviewer.com Table of contents 1 About TeamViewer... 5 1.1 About the software... 5 1.2 About the manual... 5 2 Basics...

More information

User Guide. Laplink Software, Inc. User Guide MN-LLE-EN-05 (REV. 2/2010) h t t p : / / w w w. l a p l i n k. c o m / h e l p

User Guide. Laplink Software, Inc. User Guide MN-LLE-EN-05 (REV. 2/2010) h t t p : / / w w w. l a p l i n k. c o m / h e l p 1 Laplink Software, Inc. Customer Service/Technical Support: Web: http://www.laplink.com/help E-mail: CustomerService@laplink.com User Guide Laplink Software, Inc. 14335 NE 24th Street, Suite 201 Bellevue,

More information

NetMeeting - User Guide

NetMeeting - User Guide NetMeeting - User Guide 1. To Host a Meeting 1. On the Call menu, click Host Meeting. 2. In Meeting Name, type the meeting name or leave it set to Personal Conference. 3. In Password, type the meeting

More information