1) Helpdesk Specialist-HDS01 / Helpdesk Leader-HDS01 (On-site Shatin / Tung Chung) Prvide 1st / 2nd level supprt, handle and prcess all in-cming service calls and email enquiries frm user fllws published guideline Escalate unslved service calls t apprpriate reslutin parties and keep track n all utstanding tickets fr further fllw-up Handle general enquiries n usage f IT equipments, PC tls and crprate systems (i.e. email, intranet and internet services) Prepare daily / weekly / mnthly statistics reprts Shift duties r vernight shift is required Higher Diplma / Degree hlder in Cmputer Studies r related fields Minimum 1 year experience in Helpdesk Service ITIL certificatin r equivalent Familiar with ITSM prcess and wrkflw design General PC and technical supprt experience Basic knwledge n Windws OS, MAC, Active Directry, Micrsft prducts Gd analytical, prblem slving and rganizing skills Able t manage multiple tasks simultaneusly and set pririties Strng cmmunicatin and interpersnal skills Fluent in bth English and Chinese, Cantnese speaking is required Rutine shift duty is required Sun-Sat 0000-2359, including all public hlidays and adverse weather cnditins (including Typhn Warning Signal N. 8 r abve and / r Black Rainstrm Warning) Candidate with fllwing qualificatins will be cnsidered fr the pst f Helpdesk Leader-HDS01 Bachelr's degree in Cmputer Science r related disciplines At least 5 years IT Helpdesk Service experience with minimum 3 years in leadership rle 2) IT Supprt Engineer-HDS / IT Supprt Team Leader-HDS (On-site Shatin / Tung Chung) Respnsibilities Prvide helpdesk / deskside supprt n PC and system functins fr end users Prvide hardware and sftware maintenance r remte supprt t slve the IT related prblems Prvide netwrk supprt and netwrk equipment mnitring Assist in managing the hardware and sftware inventry items, and maintain up-t-dated inventry recrds Maintain and answer enquiries n netwrk and cmmn OA systems HKCEE r HKDSE r abve Minimum 1 year IT client cmputing supprt experience Wrking knwledge f Mac OSX, Windws 2000/XP/7/8 and related Micrsft Office applicatins Wrking knwledge n installatin, cnfiguratin and truble-shting f hardware and sftware Gd knwledge f Infrmatin Technlgy Infrastructure Library (ITIL) and Micrsft Certified Sftware Engineer (MCSE) is a must Gd knwledge f ITSM, Micrsft Active Directry, Micrsft SCCM, SQL/Oracle database, CISSP is preferred Gd knwledge f AutCAD / SlidWrk and related engineer CAD sftware is a plus Experience in audi and vide system and netwrk infrastructure is preferred Rutine shift duty is required Occasinally wrk n nn-ffice hurs and shift duty is required Strng cmmunicatin and interpersnal skills Fluent in bth English and Chinese, Cantnese speaking is required Sun-Sat 0000-2359, including all public hlidays and adverse weather cnditins (including Typhn Warning Signal N. 8 r abve and / r Black Rainstrm Warning) Candidate with fllwing qualificatins will be cnsidered fr the pst f IT Supprt Team Leader-HDS Bachelr's degree in Cmputer Science r related disciplines At least 5 years IT client cmputing supprt experience with minimum 3 years in leadership rle Page 1 f 5
3) Data Centre Operatr-HD01 / Data Centre Supervisr-HD01 (On-site Shatin / Tung Chung) Carry ut Data Center peratinal tasks accrding t schedule and established prcedures. Perfrm envirnment, netwrk and system mnitring wrk t ensure availability and prper functining f supprting services Reprt system irregularities r system incidents t the Shift Leaders in Data Center 7x24 shift duty is required Diplma hlder in Cmputer Studies r related fields At least 1 year hands n experience in Data Centre Operatins ITIL certificatin r equivalent Knwledge f UNIX, AS/400 and Windws Server 2003 / 2008 perating systems Knwledge f Data Prcessing cncepts such as disaster recvery, backup systems, strage management, cntinuus availability is an advantage Gd cmmand f spken and written English and Chinese. Shift duties is required Able t wrk under pressure and during nn-ffice hurs when required Sun-Sat 0000-2359, including all public hlidays and adverse weather cnditins (including Typhn Warning Signal N. 8 r abve and / r Black Rainstrm Warning) Candidate with fllwing qualificatins will be cnsidered fr the pst f Data Center Supervisr-HD01 Higher Diplma hlders r abve in Cmputer Studies r related disciplines At least 6 years Data Center Operatins wrking experience with minimum 3 years in leadership rle Advanced knwledge f netwrking and server devices Able t cmmunicate effectively n all level, bth t HKITP Technical Supprt Teams and internal Data Center Operatrs 4) Technical Supprt Engineer-IMS02 Prvide technical supprt n hardware, sftware & netwrking maintenance services t crprate clients. Standby fr 24x7 technical supprts t custmers. Setup, backup, System/applicatin trubleshting and administratin f servers Handle custmer technical enquiries and prduct/system demnstratin. Manage prjects and wrk n prject implementatin and system installatin. Higher diplma hlders r abve in Cmputer Science, Infrmatin Technlgy r equivalent Gd knwledge n cmputer hardware, systems and sftware applicatins. Gd team player, self-mtivated, gd cmmunicatin skills and hard-wrking. Custmer riented and dedicated t prblem reslutin. Able t wrk independently and wrk under pressure Hands-n experience in installatin / cnfiguratin f Linux / UNIX Strng cmmunicatin skill and gd cmmand in English and Chinese, Cantnese speaking is required Knwledge f clustering / HA slutin, strage and backup slutin is an advantage. Knwledge f administratin / cnfiguratin in Oracle, EMC & Symantec is an advantage. Candidates with less experience will als be cnsidered fr the psitin f Technical Custmer Engineer-IMS02 5) Technical Supprt Supervisr-YMS01 Respnsibilities Deal with custmer t cmprmise the requirements and prvide high quality services Manage a technical team in maintenance supprt service s as t achieve the agreed service level Arrange and allcate resurces in cmpleting the tasks by target Mnitr and review the staff perfrmance fr preparing training plan Keep cntrl f the lan / return parts f the team t maintain a healthy parts level Page 2 f 5
Prepare statistical reprt f the team and reprt t the manager University degree Hlder in Infrmatin Technlgy / Cmputer Engineering r related disciplines Minimum 5 years wrking experience in IT related field, in which 2 year f them is playing in leadership rle Certificate hlders f ITIL, MCSE/ MCITP Gd interpersnal, cmmunicatin skills and able t wrk under pressure Detailed riented, self-mtivated, respnsible and willing t take up challenges Prficient in bth spken and written English and Chinese 6) Custmer Engineer-YMS01 (Server Side) Prvide n-site technical supprt service in prductin system envirnment s as t ensure delivery quality t meet all cntractual cmmitment and service level targets. Prvide technical expertise and liaise with clients t reslve prblem including VIP custmers Respnsible fr varius types f servers and wrkstatins installatin and cnfiguratin Respnsible fr peridic preventive maintenance including: Hardware Preventive Maintenance Disaster Recvery (DR) Drill Security Patches Update Security Audit Higher Diplma hlder r abve in Infrmatin Technlgy / Cmputer Engineering r related disciplines With 2 years wrking experience in Windws/ UNIX/Linux System Administratin, system/data backup and restre, trubleshting f hardware and sftware prblem, patch installatin and sftware upgrade Certificate hlders f MCSE / MCITP Gd custmer supprt and interpersnal skills and able t wrk under pressure Able t wrk independently t meet prject deadlines with minimal supervisin Prficient in bth spken and written English and Chinese Candidates with less qualificatin and experience will be cnsidered as Assistant Custmer Engineer-YMS01 7) Assistant Custmer Engineer-YMS01 T prvide maintenance supprt service n PC, Ntebk, printer, tablet and Windw platfrm T fllw and trublesht n custmers technical enquires Timely reprt and update the jb status t the team leader T handle ad-hc prject n relcatin r sftware migratin Diplma in cmputer science r equivalent With 3 years relevant wrking experience in field service supprt Certificate hlder f MCP/ MCSE/ MCITP Gd interpersnal, cmmunicatin skills and able t wrk under pressure Self-mtivated and able t take up challenges Gd cmmand f bth spken and written English and Chinese Immediately available is preferred 8) Senir Technician-YMS01 Respnsible fr nsite supprt service f the hardware including PC, Ntebk, Tablet and Printer. T prvide installatin service fr hardware and sftware. T prvide technical advice and liaise with users t reslve prblem. T timely reprt and update the jb status t the team leader. Page 3 f 5
Requirements Diplma hlders in Cmputer Science r abve with at least 1 year wrking experience Certificate hlders f MCSE / MCITP is an advantage Gd custmer supprt and interpersnal skills, able t wrk under pressure Able t wrk independently t meet prject deadlines with minimal supervisin Self-mtivated, utging and able t take up challenges On jb training will be prvided Immediately availability is preferred Candidates with lwer qualificatin r less experience will be cnsidered fr the pst f Technician-YMS01 Fresh graduate will als be cnsidered 9) System Engineer-EUWS06 / Senir System Engineer-EUWS06 Prvide OS patching upgrade service Develp system scripts such as clne jb and file transfer script Establish related testing scripts and wrk as a leader fr patches update deplyment Update system installatin dcumentatins fr patches update deplyment Cnduct technical test and prvide result dcuments Prepare pre-defined system release change frms, release prcedures and checklists Build up recnciliatin mechanism t verify the implementatin result against with the security ht fixes / service pack checklist Prvide verified UAT / prductin release result Update server inventry recrd and firewall rules peratin Perfrm system truble shting with incident and prblem handling Answer all kinds f user technical enquiries Perfrm daily OS supprt service Diplma hlders r abve in Cmputer Science r Infrmatin Technlgy r related disciplines Minimum 3 years wrking experience in Linux and VMware envirnment Slid experience n Windws Server 2003 / 2008 / 2012, Suse Linux, Redhat Linux, Oracle and VMware Hands-n experience in prject implementatin, dcumentatin, prduct upgrade and n-ging supprt n Linux platfrm is preferred Familiar with Shell and Perl scripting Able t wrk independent, wrk under pressure with tight delivery schedules Gd cmmand f bth spken and written English and Cantnese Candidate with mre than 5 years wrking experience in supprting Linux platfrm and VMware will be cnsidered fr the pst f Senir System Engineer-EUWS06 10) Prgrammer-IA Understand user requirements Implement, test, supprt and maintain systems Higher diplma r abve in IT discipline r equivalent (Fresh Graduate is welcme) Experience in Web based applicatin (Java r.net) will be advantage Knwledge in JavaScript, XML and SQL will be advantage Knwledge in Struts and Spring r ASP.NET MVC 4 will be advantage Knwledge in Oracle, MySQL and DB2 will be advantage Hardwrking and able t wrk independently Self-mtivated and gd prblem slving skills Experience in SI r Vendr will be an advantage Gd interpersnal, negtiatin, presentatin skills High enthusiastic in varius IT technlgy is an advantage Gd English cmmunicatin and writing skills is an advantage Page 4 f 5
11) ETL Specialist-BIS02 / Data Warehuse Specialist-BIS02 (Large Scale Banking Prject) Respnsibilities Respnsible fr implementatin, dcumentatin and testing fr a large scale Business Analytics & Data Warehuse prjects fr a majr banks Wrk cllabratively with users t cllect their requirements Cmpile the requirements specificatin Respnsible fr system analysis and design, system develpment, system testing fr data warehusing & big data prjects University degree hlder in Cmputer Science, Business Infrmatin Systems, Business Statistics r equivalent With 1-2 year(s) experience in ETL r business analytics slutin implementatin Gd knwledge f Database cncepts (preferably DB2, Oracle DB) and cmpetence in SQL Experience in Oracle and PL / SQL is preferred Knwledge and experience in dimensinal mdeling cncepts (star schema, slwly changing dimensins etc.) Knwledge in using analytics tls and ETL tls is a plus Fluency in bth written and spken English and Chinese, Cantnese speaking is required 12) Netwrk Engineer-NMS03 Prvide nsite technical supprt t netwrk team Wrk with ther engineers n netwrk trubleshting Vendr management Prvide netwrk supprt mainly n Cisc prducts Diplma hlders r abve in Cmputer r IT related disciplines Minimum 2 years experience in netwrk infrastructure / security / wireless LAN infrastructure hand n experience in Cisc switches, wireless, ASA firewall Gd cmmand in bth spken English and Chinese Certificate hlders f Cisc CCNA, r CCNP equivalent is preferred Able t wrk independently Nn-ffice hurs supprt is required Applicatin methd: We ffer excellent career pprtunities, remuneratin and benefits t right candidates. Interested parties please send yur full resume r filled Applicatin Frm t us immediately. Channel t cntact us: jb@asl.cm.hk +852 2601 6936 15/F, Tpsail Plaza, 11 On Sum Street, Shatin, Hng Kng Please state clearly the psitin yu are applying with reference number (if any), recruitment channel, present and expected salary in yur resume. We are an equal pprtunity emplyer. All applicatins will be treated in strict cnfidence. We regret that nly shrtlisted candidates will be ntified. All persnal data supplied will be destryed within six mnths after the selectin prcess. Page 5 f 5