With reference to the above mentioned subject please find herewith attached my resume and career record for your kind perusal.

Transcription

1 Psitin applied fr : IT Supervisr / IT Supprt Specialist / System Engineer / Helpdesk Administratr / Netwrk Administratr / Technical Supprt Engineer / Certified IT Engineer Dear Sir, With reference t the abve mentined subject please find herewith attached my resume and career recrd fr yur kind perusal. Fremst, I wuld like t intrduce myself, I am an Indian natinal with a Master f Cmputer Applicatin Degree having 6.7 years f prven experience in the field f Cmputer Engineering, Netwrk Administratin, Design, Implementatin & Security f small t crprate size netwrk in hetergeneus envirnment with excellent cmmunicatin skills. I wuld be glad if yu culd find a suitable psitin fr me with ne f yur clients. I wuld like t assure yu that if given an pprtunity t serve, I will prve myself and cme up t the expectatins and cup up with the situatins and I have the ability t wrk under pressure. I m sure I m much capable t ensure t d the jb duties very effectively. Currently I am wrking in Alsaad General Cntracting, Jeddah, KSA and I am ready t relcate. Hpe yu will find my qualificatins and experience cmmensurate t the requirements f yur clients. Hpe t hear frm yu sn. Thank yu. -- Regards, Mhammed Azharuddin Mbile: Curriculum Vitae f Mhammed Azharuddin Page 1

2 MOHAMMED AZHARUDDIN MCSE (ID# ) Mbile N: Persnal Details: Objective: Ttal Experience : 6 1/2 years Mbile : Date f Birth : 19 th Mar 1984 Marital Status : Single Natinality : India Iqama Status : Transferable (Iqama Prfessin Netwrk Prfessinal) Psitins pt t wrk fr : Service Desk Administratr, IT Supervisr, Senir System Engineer, Micrsft Administratr, IT Executive T wrk in an envirnment f tp ntch prfessinals in a prgressive and grwth riented rganizatin t make every gal a success thrugh technical abilities, prfessinal cmpetencies and leadership characteristics. Prfessinal Synpsis: A dynamic IT prfessinal with 61/2 years prven experience in the field f Cmputer Engineering, Netwrk Administratin, Design, Implementatin & Security f small t crprate size netwrk in hetergeneus envirnment. Currently wrking with Alsaad General Cntracting C. as an IT Engineer. Prficient at WAN, LAN & Desktp administratin. Self-mtivated team leader with excellent relatinship building & client cnvincing, prblem slving & rganizatinal abilities, crdinatin, supervisin and management skills. Career recrd f achieving set targets, which maximize rganizatinal prfitability Academic Qualificatins: Master f Cmputer Applicatins frm Osmania University Bachelr f Cmputer Applicatins frm Osmania University Technical: Micrsft Certified System Engineer (MCSE ID # ) Prfessinally trained as Cisc Certified Netwrk Assciate (CCNA) Prfessinally trained in Helpdesk Administratin. Prfessinally trained in Cmputer Hardware. Curriculum Vitae f Mhammed Azharuddin Page 2

3 Experiences : NAME OF THE COMPANY : ALSAAD GENERAL CONTRACTING CO., JEDDAH, KSA DESIGNATON : IT SUPPORT SPECIALIST / HELPDESK ADMINISTRATOR / IT ENGINEER Tenure : Dec 2009 Till Date Rle & Respnsibilities: Administer the Helpdesk Applicatin Server and assign the tickets t the cncerned engineers / technicians respectively. Generate weekly & mnthly reprts with KPI s and submit t the management. Managing custmer centric technical peratins, frwarding custmer instructins t the cncerned department & ensuring custmer satisfactin by achieving delivery & service quality nrms. Assist in the cnduct and preparatin f feasibility studies fr new netwrk requirements specific t Firewall/VPN, LAN/WAN and Netwrk Services. Planning, deplyment, maintenance & analysis f LAN & WAN Prepare status reprts n the current state and cnditin f the netwrk envirnment. Perfrms netwrk installatins, upgrades, preventive maintenance, back-up, mnitring, access administratin and related netwrk tasks. Perfrmed Key Rle in prviding lcal Engineering Supprt. Crdinating with Telecm Engineers, LAN Engineers, Desktp Engineers and Applicatin & Dmain Users t prvide permanent slutins t recurring issues. Interfacing with clients fr understanding their requirements & suggesting the mst viable technical slutin and cultivating relatins with them fr enhanced custmer satisfactin. Maintenance f the PC's cnnected t LAN trubleshting the netwrk related prblems which usually ccur in cmplex netwrk envirnments. Assessing client requirements and prviding them with apprpriate technlgy slutins. Designing Backup Strategy & ensuring scheduled / unscheduled backups as per the backup plan. Managing Dmain Cntrllers and Active Directry services (ADS), DNS, DHCP Tracking the rt cause and prviding the adhc slutins t vercme frm repeated calls. Implementing & managing quta plicy n drives & grup plicy n the different level f OUs Plan and implement sftware rlluts and OS deplyments / upgrades, Plicy Implementatin, Cntrlling User Quta. Experience in managing Micrsft ISA 2004/2006, multiple Arrays and Rules, Firewall Clients. T maintain the users internet cnnectivity thrugh ISA fr maintaining the bandwidth f lease line. Applying security plicies t restrict user access fr netwrk security and smth peratin. Experience in administratin and managing the Kaspersky ANTI VIRUS, and maintain its EPO server fr remte manager and deplyments n client wrkstatins and keeping virus definitin upt-date. Managing varius cmputers and user accunts via active directry T Administer and maintain the dmain cntrller, secndary and additinal dmain cntrllers T maintain the PRINTER Server installed with the netwrk printers HP clr 5525, 4500N and 4100N, 5000N and t truble sht the n/w printer related issues. Maintain, Service and trublesht the prblems related t Multi-functin Pht Cpy Machines. Setup f A0 / A1 Pltter and installatin n netwrk and shared with the netwrk users. T supprt the users fr the prblems related t the exchange and netwrk Technical Supprt: Prviding assistance t the PC Technician t reslve escalated calls. Installing varius Ht fixes and different versins f Service Pack. Installatin f IP Camera n sites t mnitr the nging prject. Structured netwrk cabling and printer installatin and shared n the netwrk fr new prjects n site. Prvided Pint f Sale (POS) system implementatin, migratin and user rientatin. Managed & Maintained Access Cntrl Systems fr all the prjects & Headffice. Install, Manage & Trublesht prblems realted t TIME ATTENDANCE SYSTEM. Curriculum Vitae f Mhammed Azharuddin Page 3

4 NAME OF THE COMPANY : HCL INFOSYSTEMS LTD. DESIGNATION : DESKTOP SUPPORT ENGINEER Tenure : Aug 2007 Jun 2009 Rle & Respnsibilities: Supprt end users (Windws XP, Outlk, MS Office) Assembling and Installing OS and applicatin sftware n Client perating system Setup and manage user accunts. Mnitr and manage user resurces n systems including disk space, memry, and netwrk access. Attend all Hardware, Sftware and Netwrk prblems f the LAN, cnsisting 280PCs. Tracked and mnitred system perfrmance t ptimize resurce utilizatin. Successfully maintained ffice wired and wireless netwrk used fr ur interffice branch cmmunicatin Installing Windws fr PC & Laptp and supprting internal and external users. Handling installatin & maintenance f security systems including installatin f Anti Virus Sftware. Trubleshting f prblems like (Display Prblem, RAM prblem, SMPS prblem). Trubleshting f Printer (DESKJET, DMP and Laser). Crimping f RJ-45 cable (Straight & Crss-ver, Rllver). Installatin f LAN Card in the PC & Cnfiguring IP Addresses. Diagnse and reslving f any netwrk (wired r Wireless) related issues and any desktp r applicatin related prblem at the client end r at the server end. Whlly respnsible fr technical supprt peratins in high-vlume, 24x7 envirnment. Handling calls like receiving, recrding, priritizing and tracking service. Designing Backup Strategy & ensuring scheduled / unscheduled backups as per the backup plan. Installing and cnfiguring Operating Systems like Windws 95, 98, NT, 2000, XP, Vista alng with Applicatin Sftware, Hardware.. Cmputer Skills: Infrmatin technlgy and Managements :- Management f the Infrmatin System and peratins Management f the IT teams and subcntractrs Deplyment f the rganizatin and prcesses, cnvergence twards nrms and standards Crdinatin and mnitring f prjects with the ther entities f the grup, Interface twards the managerial teams Management in an internatinal and multicultural envirnment Micrsft Windws (2000\2003\2008) Server :- Staging f MS windws (Advanced\2003 with R2\2008 R2) server envirnments. Utilize with 32/64 bit prcessrs & perating systems. Staging f an Active Directry and Netwrk Infrastructure such as DNS, DHCP, WINS, TCP/IP, LAN, WAN, FTP, VPN, etc. Manages TCP/IP cnfiguratin and netwrk truble shting. Create\Manage\Delete user accunts within NT Active Server Directry. Manages applicatins files t share, secure and grup as per client user s request with department head's\managers and management apprval. Server :- Cnfiguring and installing Ggle Sync Setup and synchrnizing the n Micrsft Outlk. Staging f MS Outlk r MS Outlk Express in the wrkstatin envirnments (Fr Client User's access). Staging with POP3 & SMTP, IMAP. Create\Manage\Delete accunts fr user. Curriculum Vitae f Mhammed Azharuddin Page 4

5 Micrsft ISA (2004\2006) Server :- Staging f Micrsft ISA (Internet Security and Acceleratin Server 2000\2004\2006) server envirnments. Share and secure internet access frm server t client user PC's with user's restrictin (T restrict Web surfing by emplyees). Manages bradband internet cnnectin (Using Dial-up\DSL\ADSL). System Administratin :- Mnitring the server envirnments with 99.9% uptime during ffice hurs. Respnsible fr design, implementatin, maintenance and tuning f enterprise perating systems and infrastructure applicatins, cmputer systems security, and all related cmputing hardware infrastructure. Maintaining server hardware, patch file upgrades and service cntracts with Micrsft server envirnments. Managing systems mnitr applicatin and server anti-virus applicatin. System Back-Up and Recvery :- Managing MS Windws recvery techniques and MS windws back-up prducts. Maintaining backup f server daily, weekly and mnthly with tape rtatin. Wrkstatin Administratin :- Managing User-Level Operating System supprt t maintain XP \ Vista \ 7 \ 8. Staging f user's desktp/laptp envirnments such as hardware devices and drivers, ptimizing system perfrmance and reliability, netwrk prtcls and services, cnducting administratin f resurces, access t resurces, and security. Sharing the client user's files, flders, and printers frm Pc t Pc. Curriculum Vitae f Mhammed Azharuddin Page 5