Sonexis ConferenceManager What s New in Version 11.0 This document supplements the ConferenceManager Installation and Administration Guide, Conference Administrator s Guide, Operator Console User s Guide and User's Guide. Sonexis Technology, Inc. 300 Seco Road Monroeville, PA 15146 www.sonexis.com Main Number: 1-888-4SONEXIS (1-888-476-6394) Customer Care: 1-866-6SONEXIS (1-866-676-6394)
Contents 1 Security Enhancements... 3 1.1 Administrator Logout... 3 1.2 Hide DTMF logging... 3 2 Application Enhancements... 4 2.1 New and Improved Web Conferencing Functionality... 4 2.2 New and Improved Outlook Add On... 15 2.3 Operator Console Application... 19 2.4 Hybrid Audio Support PSTN + SIP... 22 2.5 New Application Programmer s Interface... 22 2.6 The Host Can Skip PIN Entry When Dialing Out From Audio Console... 23 2.7 New Online Help... 24 3 Administration Enhancements... 25 3.1 Participant Dialout Instructions... 25 3.2 Class Of Service Management Improvement... 27 3.3 Report Improvements... 29 3.4 New Call Detail Record export fields... 33 3.5 User Management Expired Accounts... 34 3.6 ConferenceManager IP Address Repair... 35 Sonexis ConferenceManager What s New in Version 11.0 Page 2 of 35
1 Security Enhancements The Sonexis ConferenceManager security capabilities have been enhanced as follows. 1.1 Administrator Logout A Logout capability has been added to the Menu bar for both system administrators and conference administrators. For system administrators, they will be prompted and then the Windows sysadmin account is cleared and the browser window will close. For conference administrators, the account is cleared and the user is brought back to the My Conferences page. 1.2 Hide DTMF logging To protect the user s PIN and other information, all logging and tracing of user entered DTMF keys has been eliminated when the system has SHA encryption enabled for host pins. However, it can be partially re-enabled with a hidden database key. Sonexis ConferenceManager What s New in Version 11.0 Page 3 of 35
2 Application Enhancements The Sonexis ConferenceManager application has been enhanced as follows. 2.1 New and Improved Web Conferencing Functionality The integrated web conferencing capability of the ConferenceManager has been completely redone with a focus on usability, performance and work flow. The end user graphical user interface (GUI) has been implemented using the latest available industry standard web development tools. The Host s new Web Conference Room: Sonexis ConferenceManager What s New in Version 11.0 Page 4 of 35
New Sonexis Web Conferencing Highlights: Fewer steps needed to: o Start sharing hosts desktop, now single click. o Upload documents. o Manage active application sharing session, available now from new control bar visible at the top of the screen. A host can now utilize the functionality on Windows using Microsoft Internet Explorer, Firefox and Chrome. A new plugin is available for Hosts that need to share their desktops using Firefox and Chrome from Windows. Support for Windows 8.x is now provided with this release. MAC users on Firefox and Chrome have some hosting capability with the exception of application/desktop sharing. Support for application sharing of selected desktop in a multiple monitor setting. Support for virtual desktop environments is available with this release. For uploaded documents, the Adobe browser plugin is used for native PDF viewing allowing for enhanced functionality and greater control for the host. This is available on Windows as well as MACs. Viewing PDFs requires the Acrobat plugin on IE and Firefox, but is built into Chrome. A PDF shared in landscape mode will now be displayed properly. The Sonexis print driver is no longer required to upload Microsoft Office documents for sharing. The Sonexis application sharing driver is no longer required. The host can now remove participants from the web conference. The Who Is Here, Quick Vote, Raise Hand and Chat sections can be resized, minimized or hidden. Polling Enhancements: o Polls can now be edited. o Poll results can now be hidden from participants o Polls support multiple choices o Polls support up to 10 answer choices The host picture/graphic is now persistent across meetings for the host. Remote Control Enhancements: o Support has been added for controlling a remote desktop with pure HTML client on Mac and Windows; no browser plugin required. Sonexis ConferenceManager What s New in Version 11.0 Page 5 of 35
o Support has been added for shared control. The local and a remote user can simultaneously share control of keyboard and mouse on the shared desktop. o Support has been added for remote clipboard access. Installation of the standard Sonexis browser plugin at the remote controller is required. Plain text clipboard exchange only. o Improvements have been made to remote keyboard support. Most local Tab/Alt/Shift/Ctrl sequences are intercepted and delivered remotely. Installation of the standard Sonexis browser plugin at the remote controller is required. o Support has been added for remote task switching (Alt+Tab). On Windows 8.x only: installation of the per-machine standard Sonexis browser plugin is required (administrator privileges required to install). o Support has been added for full remote desktop access to all high integrity Windows processes such as configuration, network properties, etc. Installation of the standard Sonexis browser plugin, per-machine version is required (administrator privileges required to install). NOTE The prior Follow Me Browsing functionality has been removed with this release. Sonexis ConferenceManager What s New in Version 11.0 Page 6 of 35
My Conferences Host web portal has been changed to a tabbed interface, proving more screen real estate for each section, Conferencing, Saved Conferences, Recorded Conferences. Sonexis ConferenceManager What s New in Version 11.0 Page 7 of 35
The Web conference room has advanced controls for the host. Application Sharing is available with a single click to begin sharing the host s primary desktop Sonexis ConferenceManager What s New in Version 11.0 Page 8 of 35
Advanced host preferences control the experience, allowing the host to hide the Who Is Here, Raise hand/voting and Chat sections. This can be used to create a simple view for participants to streamline their experience. Sonexis ConferenceManager What s New in Version 11.0 Page 9 of 35
The host can select which of their multiple displays to share, specific application or enable participant desktop to share by accessing the pull down arrow next to the start button. The Host then selects My Applications and can then select which desktop to share from the list. See below: Sonexis ConferenceManager What s New in Version 11.0 Page 10 of 35
The Hosts and Participants can control the split between the Who Is Here and Chat sections using a simple slider control between them. Click on the control and drag up or down to resize the controls. Sonexis ConferenceManager What s New in Version 11.0 Page 11 of 35
The Web Conference room is now provided as a tabbed interface for displaying and controlling the participant experience. Tools can be enabled/disabled by accessing the play button next to each of them. Disabling a tool, turns off the tab for that tool for all users. Sonexis ConferenceManager What s New in Version 11.0 Page 12 of 35
If the Host hovers their mouse over an uploaded document a thumbnail image may appear: Sonexis ConferenceManager What s New in Version 11.0 Page 13 of 35
The Web Conference room sharing controls are now available to the Host as a desktop overlay while sharing is active. The taskbar sharing controls are also present. The Host can right click on the desktop overlay control and select the option they wish. Desktop with Application sharing running to show the overlay control centered at the top of the window: Here is the control menu after the Host has right clicked on the overlay control: Sonexis ConferenceManager What s New in Version 11.0 Page 14 of 35
2.2 New and Improved Outlook Add On The prior Microsoft Outlook Add On has been redone with a focus on tighter integration to the Outlook Ribbon. The new Outlook Add On is certified for use with Outlook 2007, 2010 and 2013, on 32 and 64 bit version where appropriate. Office365 Cloud based Outlook support is available when using an installed Outlook client at the host. When using Outlook delegation the user will be reserving a conference on the ConferenceManager on behalf of the Host for which calendar they have selected. The email content can be customized via a configurable template, please contact Customer Care for more information. Customer Care can be reach at 1-866-676-6394 and email at: customercare@sonexis.com. Here is the new Sonexis Add On integrated into the Outlook ribbon: Sonexis ConferenceManager What s New in Version 11.0 Page 15 of 35
A Sonexis Host utilizes the standard Outlook meeting calendar invites and then selects if they want to use Sonexis audio and web conferencing. The body of the email is auto populated with the ConferenceManager details for the scheduled conference. An existing, non-conferencemanager meeting in Outlook can be transitioned to a ConferenceManager scheduled conference by just opening the calendar item and selecting the Audio and/or web buttons from the ribbon. The Sonexis Outlook add-on utilizes the, new for this release, API for scheduling conferences on the connected ConferenceManager. Sonexis ConferenceManager What s New in Version 11.0 Page 16 of 35
The Meeting Options button in the Sonexis section of the ribbon provides further details and controls to the Host to manage the reservation. A new Reservationless mode is available and controlled via Class of Service to enable meetings to be setup with the ConferenceManager details added to the body of the invitation, but not to actually reserve ports on the ConferenceManager. There is no need to indicate the number of needed ports as the new Outlook Add On will automatically calculate how many ports based on the number of invitees in the meeting request. However, the user can override the count by using the port fields in the Advanced Options dialogue window shown below. These fields can also be hidden from view by new class of service options available. Sonexis ConferenceManager What s New in Version 11.0 Page 17 of 35
The Sonexis tab from within Outlook provides access to the Host s Sonexis Outlook Add On configuration as well as a quick link to log into the web portal My Conferences on the Sonexis ConferenceManager. Sonexis ConferenceManager What s New in Version 11.0 Page 18 of 35
2.3 Operator Console Application The new Sonexis ConferenceManager Operator Console is now available with this release. The Operator Console is a web based application that provides the following: Full conference management for active, scheduled and ad hoc conferences Multiple operator consoles can be used simultaneously *00 support for both incoming calls as well as participants within a conference Single click access to conferences and participants Operator initiated dialouts, single or blast Drag and drop participants between conferences Management of sub-conferences / private rooms View Active Talker information Sonexis ConferenceManager What s New in Version 11.0 Page 19 of 35
The Operator Console has three main sections: Operator Conference - The central area from which the Operator monitors conferences, dials out to participants, and answers help requests Conference Tabs - The lists of active live conferences, scheduled conferences for the current day, and the create ad-hoc tab for searching for and creating ad-hoc conferences for hosts. Conference Views - Each conference view represents a conference room, whether active or scheduled. The Conference view section holds the various conference panels for conferences the Operator has chosen to view. Sonexis ConferenceManager What s New in Version 11.0 Page 20 of 35
The Conference View Panel provides an Operator with complete management control over a conference. Controls provided include: Join the Operator audio line into the entire conference or to selected participant Create and manage private rooms Mute/unmute the Operator line Mute/Unmute all or individual participants Move everyone or individual participants to music on hold Disconnect everyone or individual participants from the conference Perform blast dial to selected participants using the various address books and the specific conference s invitee list Sonexis ConferenceManager What s New in Version 11.0 Page 21 of 35
2.4 Hybrid Audio Support PSTN + SIP This release adds a new option to enable hybrid audio for a combination of PSTN and SIP calls. Full ConferenceManager functionality and combination of both PSTN and SIP callers into the same conference is permitted. This release supports hybrid audio for a single server up to 200 total ports. 2.5 New Application Programmer s Interface This release adds a new Application Programmer s Interface (API). The API is provided as a client side DLL utilizing Microsoft.Net technology with a C# interface. The following describes some of the things that can be accomplished utilizing the API: Manage scheduled conferences, add, change, delete Manage Host Account settings Manage Host Preferences Manage invitees to a scheduled conference, add, change delete Initiate dialouts, individual or blast dials Retrieve completed conference details Sonexis ConferenceManager What s New in Version 11.0 Page 22 of 35
2.6 The Host Can Skip PIN Entry When Dialing Out From Audio Console This release adds the ability for a Host to skip PIN entry if they choose when dialing out to themselves from the Audio Console. Sonexis ConferenceManager What s New in Version 11.0 Page 23 of 35
2.7 New Online Help This release has a full new set of online, context sensitive help. Full search capabilities are now available. Help is available online or via easily accessible PDFs for user download. Help Guides are available for: End Users System Administrators Conference Administrators Operator Console Sonexis ConferenceManager What s New in Version 11.0 Page 24 of 35
3 Administration Enhancements The Sonexis ConferenceManager Administration has been enhanced as follows. 3.1 Participant Dialout Instructions This release adds a new configurable instruction to help participants understand how they need to fill in their phone number if they choose to have the system dial out to themselves when they are joining a web conference. The Host has to have permissions and then must allow this capability for participants to see this. The instruction is a free form text field configured by the system administrator from the Telephony page of the Sonexis ConferenceManager. See below: Note: Line breaks can be added by entering <br> into the Dialout Instructions text box. Sonexis ConferenceManager What s New in Version 11.0 Page 25 of 35
The participant can access the instructions from the participant login screen, shown below: Clicking on that link provides the participant with the configured instructions: Sonexis ConferenceManager What s New in Version 11.0 Page 26 of 35
3.2 Class Of Service Management Improvement As the number of COS parameters has grown, the display has gotten unwieldy, requiring the administrator to scroll the entire screen to keep track of the parameters. The management has been improved to keep the description (name) of the COS on the screen while scrolling the parameters. The actions (Edit, Copy, etc.) are also kept on the screen. Sonexis ConferenceManager What s New in Version 11.0 Page 27 of 35
When editing a COS, a vertical scroll bar has been added to allow the administrator to scroll through the COS items while still being able to see the COS name and the actions on screen. Sonexis ConferenceManager What s New in Version 11.0 Page 28 of 35
3.3 Report Improvements This release provides a number of reporting improvements. The Conference Management reporting detail for a given day shows all conferences, including those that were scheduled but that did not occur. The list of conferences for a given day is provided from the Conference Management for a range of dates to show the number of conferences for each day in the range. Sonexis ConferenceManager What s New in Version 11.0 Page 29 of 35
Enter the date range and press Submit and a list showing the number of conferences held on each day is shown. Sonexis ConferenceManager What s New in Version 11.0 Page 30 of 35
Click on the date link for a specific day that you wish to see the detail for. See below for details showing conferences that started but had no call details as well as scheduled conferences that did not occur. The number of Invitees for each meeting is also provided. Sonexis ConferenceManager What s New in Version 11.0 Page 31 of 35
When the administrator selects a specific conference to see its details they will now also see how each connection ended. The End Type reported can be any of the following: Local The ConferenceManager initiated the disconnect. Remote The disconnect was initiated by the connected party. Rejected A Blastdial to this party was rejected. (Party pressed DTMF 2 ) NoAnswer The dialout was not answered within the timeout. Transfer The connection was transferred to another ConferenceManager server. Bridged The connection was bridged to the next of a back-to-back conference. Moved The connection was moved out of a conference via the Operator Console. Failed The dialout failed Sonexis ConferenceManager What s New in Version 11.0 Page 32 of 35
3.4 New Call Detail Record export fields Three new fields have been added to the csv file when exporting the connection database. Dialout Answer Time An additional field is displayed when exporting the connection database that displays the time that the dialout call was answered. The potential toll cost of the call can be accurately determined by the difference between this time and the time of the disconnect. End Type An additional field is displayed when exporting the connection database that gives more detail as to the reason the connection ended. Entered DTMF Digits An additional field is displayed when exporting the connection database that displays the DMTF digits that the user has entered for incoming and outgoing audio connections. Entered DTMF digits are always shown unless https is enabled with SHA PIN encryption. In that case, there is a hidden database key that will enable them to be shown. Sonexis ConferenceManager What s New in Version 11.0 Page 33 of 35
3.5 User Management Expired Accounts The tenant setting Inactive Account Expiration requires that a host must login periodically to keep the account active. At initial creation of the account, the account remains active. After the first login, the host must login to keep the account active. In User Management, the ability to search for accounts based on the status (Active, Canceled, Expired) has been added. Sonexis ConferenceManager What s New in Version 11.0 Page 34 of 35
3.6 ConferenceManager IP Address Repair A frequent Customer Care issue is when customers change the IP address of the ConferenceManager server from Windows, and not via the Administration Network page. When this occurs, the admin web site can no longer be accessed since the server is no longer recognized as a valid licensed server. If the server ID is not valid, the following is displayed: The current IP address is displayed. This is what the user changed it TO from Windows. It is possible that there are multiple server records as is the case on a tower system or on a system that was previously a tower system. The user must enter the IP address it was changed FROM in order to match that against existing server records. Sonexis ConferenceManager What s New in Version 11.0 Page 35 of 35