Oakland County Department of Information Technology Project Scope and Approach Project Name: SQL Server Services Enhancements Project ID: T3186SE Leadership Group: IT Steering Committee Department: Information Technology Division: Technical Systems and Networking Project Sponsor: Kevin Bertram Date Requested: 4/28/1 PM Customer No. 186 Request Type: New Development IT Team Name: Database Administration IT Team No: 3 Project Manager/Leader: Mahesh Parab Account Number: 173 Account Description: Technical Systems and Networking Customer Name: Information Technology Grant Funded? No Mandate? No Mandate Source: Project Goal To establish a SQL Server Services Enhancement Budget so that hours may be utilized for SQL Server improvement projects leveraging new functionality to gain improved efficiency in SQL Server Management. Business Objective Major Deliverables DBA procedures used to monitor and administer SQL Server. Revised procedures for monitoring SQL Server alerts. Revised SQL Server patch management process. Standards for SQL Server 28 Manageability features. Approach Improvement requests which will result from Subject matter experts from DBA team, Application Development team, TSN team members and Technical architect. Review requests for feasibility and estimate. Present requests to IT Steering Committee for approval. Perform research on product websites, and special interest groups. Develop process improvements, operating procedures for SQL Server Administration improvements. Review the process improvements with various stakeholders within IT organization. Benefits See Return on Investment (ROI) Analysis Document Form Rev. 8/29/28 Page 1 Project Rev. 9/15/21
Oakland County Department of Information Technology Project Scope and Approach Project Name: SQL Server Services Enhancements Project ID: T3186SE Impact Number of Users Divisions Information Technology Leadership Groups IT Steering Committee Risk Business Environment Low Little or no impact to existing business process. Technical Environment Low Proven or previously implemented technologies. Assumptions Staffing IT Staffing: resources will be available for the hours indicated per the attached project plan. Other Staffing: additional staffing will be available as follows: Role: Name Hours per Day Project Sponsor: Kevin Bertram Form Rev. 8/29/28 Page 2 Project Rev. 9/15/21
Oakland County Department of Information Technology Project Scope and Approach Project Name: SQL Server Services Enhancements Project ID: T3186SE Facilities Technical The estimate provided is labor estimate to document and setup process efficacies. Implementing any technical solution/product is not part of this estimate. Funding Information Technology Other Priority Constraints Exclusions Form Rev. 8/29/28 Page 3 Project Rev. 9/15/21
Oakland County Department of Information Technology Project Scope and Approach Project Name: SQL Server Services Enhancements Project ID: T3186SE PROJECT PHASE AUTHORIZATION Phase(s): Total Estimated Application Services Hours: Cost: Total Estimated Technical Systems Hours: 1,327 Cost: $161,894 Total Estimated CLEMIS Hours: Cost: Total Estimated Internal Services Hours: Cost: IT Application Services Division Manager Approval: IT Technical Systems Division Manager Approval: IT CLEMIS Division Manager Approval: IT Internal Services Division Manager Approval: IT Management Approval: Approved: Yes No Reason: Project Sponsor Approval: Title: PROJECT SUMMARY Authorized Development (see above) Hours: 1,327 Cost: $161,894 Preliminary Estimated Development for Future Phases Hours: Cost: Grand Total Estimated Development Hours: 1,327 Cost: $161,894 Form Rev. 8/29/28 Page 4 Project Rev. 9/15/21
Oakland County Department of Information Technology Project Scope and Approach Project Name: SQL Server Services Enhancements Project ID: T3186SE Customer Acceptance of Product: PROJECT COMPLETION AUTHORIZATION Title: Project Office Review: Form Rev. 8/29/28 Page 5 Project Rev. 9/15/21
Information Technology Strategic Plan Alignment T3186SE - SQL Server Services Enhancements 3.1 - Provide an Enhanced Application Service Offering 3.1.1 - Increase application integration through web services 3.1.2 - Research and develop a Constituent Relationship Management (CRM) strategy 3.1.3 - Promote mobility and location integration in business applications 3.1.4 - Utilize ecommerce platform to offset costs and expand product offerings to customers 3.1.5 - Improve the quality, reliability and availability of all applications 3.1.6 - Increase the agility and responsiveness of business units by expanding customer analytics 3.1.7 - Leverage the County's Internet presence and portal as a branded consolidated point of access to all County information and services through a web browser 3.1.8 - Centralize identity and access management for all applications and content 3.2 - Enhance ability to provide effective and timely customer (County departments and CVTs) service 3.2.1 - Implement a centralized service center strategy to provide a single point of contact for service delivery 3.2.2 - Implement the IT Library (ITIL) best practice framework for IT Service Management 3.2.3 - Define a service and support strategy that clearly identifies the IT service provided 3.2.4 - Provide a high-quality training program to empower employees through technology 3.2.5 - Develop a formalized customer communication plan 3.2.6 - Build IT Staff expertise through professional development 3.2.7 - Expand capacity through ongoing organizational review and selective outsourcing X X 3.3 - Implement a Standardized Strategy 3.3.1 - Deliver services using a shared technology infrastructure wherever possible 3.3.2 - Implement a Microsoft infrastructure strategy 3.3.3 - Implement a consolidated security strategy 3.3.4 - Establish a standard personal computing hardware and software product suite, SLA, and replacement schedule for all County personal computers 3.3.5 - Establish support cost model and SLA for all offerings outside 3.3.4 3.3.6 - Improve service availability through network design and management strategies 3.3.7 - Establish enhanced capacity planning and recovery management strategies X X Run Date 8/18/21 Page 1 of 1
T3186SE Project Summary As Of: 9/15/21 Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Benefits/Savings: Tangible Benefits Subtotal: 43,92 43,92 43,92 43,92 43,92 43,92 263,52 Cost Avoidance Subtotal: Costs: Development Services Subtotal: 161,894 161,894 Hardware Subtotal: Software Subtotal: Subtotal Training Subtotal: Other Subtotal: Annual Statistics: Annual Total Savings 43,92 43,92 43,92 43,92 43,92 43,92 263,52 Annual Total Costs 161,894 161,894 Annual Return on Investment (117,974) 43,92 43,92 43,92 43,92 43,92 11,626 Annual Costs/Savings Ratio 368.61%.%.%.%.%.% Project Cumulative Statistics: Cumulative Total Savings 43,92 87,84 131,76 175,68 219,6 263,52 263,52 Cumulative Total Costs 161,894 161,894 161,894 161,894 161,894 161,894 161,894 Cumulative Return on Investment (117,974) (74,54) (3,134) 13,786 57,76 11,626 11,626 Cumulative Cost/Savings Ratio 368.61% 184.31% 122.87% 92.15% 73.72% 61.44% 61.44% Year Positive Payback Achieved Year 4 Year 4 State or Federal Mandate? Signatures: Benefits Reviewed By Project Sponsor Costs (including IT Resources) Reviewed By Information Technology Project Manager T3186SE ROI.xls/Project Summary Date Printed: 9/15/21 Page 1 REV: February 17, 29
T3186SE Savings Detail As Of: 9/15/21 Benefit/Savings Description Project Savings Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Savings Minimize/contain DBA hours expended for daily database monitoring by operationalizing first line alert processing. Tangible Benefit IT - Information Technology / 173 HR 36 122 43,92 Annual Multiplier Prevent avoidable database break/fix and security vulnerabilities through the implementation of improved database service pack maintenance processes. Intangible Benefit Minimize DBA rework, maintenance, and database down time by developing and publishing implementation standards for new products and features before production use. Intangible Benefit Improve the utility of a limited DBA resource pool by making them more interchangeable through improved administrative, procedures, documentation and cross training. Intangible Benefit T3186SE ROI.xls/Savings Detail Date Printed: 9/15/21 Page 2 REV: February 17, 29
T3186SE Savings Detail As Of: 9/15/21 Benefit/Savings Description Minimize/contain DBA hours expended for daily database monitoring by operationalizing first line alert processing. Prevent avoidable database break/fix and security vulnerabilities through the implementation of improved database service pack maintenance processes. Project Savings Category Tangible Benefit Intangible Benefit Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 x x x x x x 43,92. 43,92. 43,92. 43,92. 43,92. 43,92. Minimize DBA rework, maintenance, and database down time by developing and publishing implementation standards for new products and features before production use. Improve the utility of a limited DBA resource pool by making them more interchangeable through improved administrative, procedures, documentation and cross training. Intangible Benefit Intangible Benefit T3186SE ROI.xls/Savings Detail Date Printed: 9/15/21 Page 3 REV: February 17, 29
T3186SE Savings Summary As Of: 9/15/21 Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Tangible Benefit: Minimize/contain DBA hours expended for daily database monitoring by operationalizing first line alert processing. 43,92 43,92 43,92 43,92 43,92 43,92 263,52 Tangible Benefits Subtotal: 43,92 43,92 43,92 43,92 43,92 43,92 263,52 Cost Avoidance: Cost Avoidance Subtotal: Intangible Benefit: Prevent avoidable database break/fix and security vulnerabilities through the implementation of improved database service pack maintenance processes. Minimize DBA rework, maintenance, and database down time by developing and publishing implementation standards for new products and features before production use. Improve the utility of a limited DBA resource pool by making them more interchangeable through improved administrative, procedures, documentation and cross training. Savings Total: 43,92 43,92 43,92 43,92 43,92 43,92 263,52 T3186SE ROI.xls/Savings Summary Date Printed: 9/15/21 Page 4 REV: February 17, 29
T3186SE Cost Detail As Of: 9/15/21 Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Annual Multiplier IT Hours - New Development Development Svcs IT - Information Technology / 173 HR 1,327 122 161,894 x IT Hours - System Maintenance Development Svcs 122 IT Hours - Customer Support Development Svcs 122 IT Hours - Planned Maintenance Development Svcs 122 User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PC System - Acquisition Hardware 814 PC System - Maintenance Hardware 2,34 Notebook - Acquisition Hardware 1,223 Notebook - Maintenance Hardware 2,372 Tablet Notebook - Acquisition Hardware 2,12 Tablet Notebook - Maintenance Hardware Laserprinter - Acquisition Hardware 1,432 Laserprinter - Maintenance Hardware 1,14 Image Workstations - Acquisition Hardware Image Workstations - Maintenance Hardware 3,496 PC Maintenance User Owned Hardware 2,34 Printer Maintenance User Owned Hardware 1,72 Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade 8, Server - Maintenance 36 Server Sftwre - Acquisition/Upgrade 335 Server Sftwre - Maintenance Server Rack Mount 4 Oracle Enterprise Per Processor - Includes Year 1 Maintenance 21,372 Oracle Enterprise Per Processor - Year 2 and Beyond 3,432 MS SQL Server Standard Per Processor - Includes Year 1 Maintenance 4,725 Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 T3186SE ROI.xls/Cost Detail Date Printed: 9/15/21 Page 5 REV: February 17, 29
T3186SE Cost Detail As Of: 9/15/21 Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost MS SQL Server Standard Per Processor - Year 2 and Beyond 946 MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance 19,693 MS SQL Server Enterprise Per Processor - Year 2 and Beyond 3,939 Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance 3,56 Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond 71 Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance 13,18 Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond 2,635 SSL Certificate 845 TBD TBD TBD TBD Internet Access 18 Project Staff Training Training User Training Training Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 T3186SE ROI.xls/Cost Detail Date Printed: 9/15/21 Page 6 REV: February 17, 29
T3186SE Cost Detail As Of: 9/15/21 Potential Cost Extensions Cost Description Project Cost Category Y1 Y2 Y3 Y4 Y5 Y6 IT Hours - New Development Development Svcs 161,894. IT Hours - System Maintenance Development Svcs IT Hours - Customer Support Development Svcs IT Hours - Planned Maintenance Development Svcs User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PC System - Acquisition Hardware PC System - Maintenance Hardware Notebook - Acquisition Hardware Notebook - Maintenance Hardware Tablet Notebook - Acquisition Hardware Tablet Notebook - Maintenance Hardware Laserprinter - Acquisition Hardware Laserprinter - Maintenance Hardware Image Workstations - Acquisition Hardware Image Workstations - Maintenance Hardware PC Maintenance User Owned Hardware Printer Maintenance User Owned Hardware Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade Server - Maintenance Server Sftwre - Acquisition/Upgrade Server Sftwre - Maintenance Server Rack Mount Oracle Enterprise Per Processor - Includes Year 1 Maintenance Oracle Enterprise Per Processor - Year 2 and Beyond MS SQL Server Standard Per Processor - Includes Year 1 Maintenance T3186SE ROI.xls/Cost Detail Date Printed: 9/15/21 Page 7 REV: February 17, 29
T3186SE Cost Detail As Of: 9/15/21 Potential Cost Extensions Cost Description MS SQL Server Standard Per Processor - Year 2 and Beyond MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance MS SQL Server Enterprise Per Processor - Year 2 and Beyond Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond SSL Certificate TBD TBD TBD TBD Internet Access Project Staff Training User Training Project Cost Category Training Training Y1 Y2 Y3 Y4 Y5 Y6 T3186SE ROI.xls/Cost Detail Date Printed: 9/15/21 Page 8 REV: February 17, 29
T3186SE As Of: 9/15/21 Cost Summary Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Development Services: IT Hours - New Development 161,894 161,894 IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services Development Services Subtotal: 161,894 161,894 Hardware: Hardware Subtotal: Software: Software Subtotal: : Subtotal Training: Training Subtotal: Other: Other Subtotal: Costs Total: 161,894 161,894 T3186SE ROI.xls/Cost Summary Date Printed: 9/15/21 Page 9 REV: February 17, 29
T3186SE Assumptions As Of: 9/15/21 Date Assumption Description The estimate provided in this ROI is labor estimate to document and setup process efficacies. Implementing any technical solution/product 18-Aug-1 is not part of this estimate. 15-Sep-1 Savings Detail - Line 3-4% labor savings on current monitoring effort of 9 hours annually. T3186SE ROI.xls/Assumptions Date Printed: 9/15/21 Page 1 REV: February 17, 29