Oakland County Department of Information Technology Project Scope and Approach

Transcription

1 Oakland County Department of Information Technology Project Scope and Approach Project Name: Mobile Device Management Project ID: TN5186MD Leadership Group: Information Technology Steering Committee Department: Information Technology Division: Technical Systems and Networking Project Sponsor: Chris Timms Date Requested: 5/28/14 PM Customer No. 186 Request Type: New Development IT Team Name: Workstation Services IT Team No: N Project Manager/Leader: Jerry Cadreau Account Number: 173 Account Description: Technical Systems and Networking Customer Name: Information Technology Grant Funded? No Mandate? No Mandate Source: Project Goal To implement a Mobile Device Management (MDM) solution so that mobile devices can be properly managed. Business Objective To perform overall strategic and project management activities so that project execution is timely with appropriate governance, quality and cost controls. Major Deliverables Detailed Project Plan Communication Plan Issue Log Approach Solicit feedback from stakeholders to determine project estimates and resource availability Create detailed Project Plan and Work Breakdown Schedule Detail anticipated costs and benefits (ROI) Develop protocol for communications and project reporting (Communication Plan) Create Issue Logs Present to IT Steering Committee for approval Manage project budget, resources and timeline Form Rev. 9/1/26 Page 1 Project Rev. 6/23/14

2 Oakland County Department of Information Technology Project Scope and Approach Project Name: Mobile Device Management Project ID: TN5186MD Business Objective To develop RFP so that a qualified vendor can be determined. Major Deliverables RFP Recommendation for vendor selection. Scope of Work / Contract Approach Gather information for RFP including total number of devices in scope, and details about requirements Create RFP Submit to vendors Provide answers about RFP from vendors Review responses Select vendor Review / Refine scope of work Complete contract negotiations Business Objective To implement a MDM solution that provides the ability to manage mobile devices Major Deliverables Mobile Device Management solution including software to assist with the management and control of Oakland County devices. Solution that allows device enrollment (County and employee owned) Solution that allows remove device data removal Solution that allows creation of separate workspace for County data Procedures for use of MDN solution Disaster Recovery Toolkit (DR Toolkit) Approach Work with vendor to setup / configure system Create policies and procedures for removal, device data removal and workspace creation (Sandboxing) Develop procedure for all new County mobile devices (smart phone and ipad) to be enrolled in new MDM solution. Utilize Office 365 data to determine what devices are utilizing connection to County data. Have all current County owned devices in production enroll into new MDM system. Require all Employee owned mobile devices enroll in MDM system. Form Rev. 9/1/26 Page 2 Project Rev. 6/23/14

3 Oakland County Department of Information Technology Project Scope and Approach Project Name: Mobile Device Management Project ID: TN5186MD Disable access to devices that do not enroll. Create DR Toolkit Research & Analysis SEMCOG County IT Collaboration Research NA NACo Application Store NA Gartner Research Recommendation Research Conducted See recommendation below Enterprise mobile device management (MDM) software is: (1) a policy and configuration management tool for mobile handheld devices (smartphones and tablets based on smartphone OSs), and (2) an enterprise mobile solution for securing and enabling enterprise users and content. It helps enterprises manage the transition to a more complex mobile computing and Communications environment by supporting security, network services, and software and hardware management across multiple OS platforms and now sometimes laptop and ultrabooks. This is especially important as bring your own device (BYOD) initiatives and advanced wireless computing becomes the focus of many enterprises. See document named Gartner Mobile Device Management.pdf attached to the project in Clarity for more information. Benefits See Return on Investment (ROI) Analysis Document Impact Number of Users 1 Divisions All Leadership Groups Technical Services and Networking Risk Business Environment Low Little or no impact to existing business processes. Technical Environment Medium Previously implemented technologies with new aspects and/or new requirements. Form Rev. 9/1/26 Page 3 Project Rev. 6/23/14

4 Oakland County Department of Information Technology Project Scope and Approach Project Name: Mobile Device Management Project ID: TN5186MD Assumptions Staffing IT staffing: resources will be available for the hours indicated per the attached project plan. Other Staffing: additional staffing will be available as follows: Role: Name Hours per Day Project Sponsor Chris Timms As needed. Facilities None identified. Technical User owned laptops are out of scope of this project. Funding Information Technology Other Priority Constraints At this time, there was no identifiable way to prevent non-county devices to access County site if user had valid County access credentials. Exclusions Scope of this project does not include User owned laptops, ability to scan attachments on on phones, and web site restriction. These services could be added at a later date. Form Rev. 9/1/26 Page 4 Project Rev. 6/23/14

5 Oakland County Department of Information Technology Project Scope and Approach Project Name: Mobile Device Management Project ID: TN5186MD PROJECT PHASE AUTHORIZATION Phase(s): All Total Estimated Application Services Hours: 32 Cost: $ 3,94 Total Estimated Technical Systems Hours: 542 Cost: $ 51,24 Total Estimated CLEMIS Hours: Cost: Total Estimated Internal Services Hours: 156 Cost: $ IT Application Services Division Manager Approval: IT Technical Systems Division Manager Approval: IT CLEMIS Division Manager Approval: IT Internal Services Division Manager Approval: IT Management Approval: Approved: Yes No Reason: Project Sponsor Approval: Title: PROJECT SUMMARY Authorized Development (see above) Hours: 73 Cost: $ 55,144 Previously Approved Development Hours: Cost: Grand Total Estimated Development Hours: 73 Cost: $ 55,144 Form Rev. 9/1/26 Page 5 Project Rev. 6/23/14

6 Oakland County Department of Information Technology Project Scope and Approach Project Name: Mobile Device Management Project ID: TN5186MD Customer Acceptance of Product: PROJECT COMPLETION AUTHORIZATION Title: Project Office Review: Form Rev. 9/1/26 Page 6 Project Rev. 6/23/14

7 - Mobile Device Management Information Technology Strategic Plan Alignment Provide an Enhanced Application Service Offering Increased application integration and standardization through web services Increase the agility and responsiveness of business units by expanding customer analytics Integrate mobility and location based services in business applications Promote and utilize shared services through the use of cloud technologies to offset costs and expland product offerings to customers X Leverage the County's web presence as a branded consolidated point of access to all County information and services Centralize and standardize identity and access management for all applications and content X Improve the quality, reliability, and availability of all applications X Enhance ability to provide effective and timely customer service Advance the use of IT Library (ITIL) best practice framework for IT Service Management Implement Configuration Management Database to better identify IT Assets Provide a high-quality training program to empower employees through technology Utilize a formalized customer communication plan Build IT Staff expertise through professional development Expand capacity through ongoing organization review and right sourcing Implement a Standardized Strategy Deliver services using a standardized shared technology infrastructure whereever possible Implement a consolidated security management strategy Develop and implement a policy for personally owned devices and services X X Improve service availability through network design and management strategies Enhance capacity planning and recovery managment strategies Adopt an enterprise architecture approach to technology planning, design, and implementation Run Date 6/23/214 Page 1 of 1

8 Project Summary Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Benefits/Savings: Tangible Benefits Subtotal: Cost Avoidance Subtotal: 1, 1,3 1,61 1,93 1,126 5,39 Costs: Development Services Subtotal: 94,68 94,68 Hardware Subtotal: Software Subtotal: 6, 1, 1, 1, 1, 1, 11, Subtotal 4,25 4,25 4,25 4,25 4,25 4,25 25,5 Training Subtotal: Other Subtotal: Annual Statistics: Annual Total Savings 1, 1,3 1,61 1,93 1,126 5,39 Annual Total Costs 158,93 14,25 14,25 14,25 14,25 14,25 23,18 Annual Return on Investment (157,93) (13,22) (13,189) (13,157) (13,124) (14,25) (224,871) Annual Costs/Savings Ratio % % % 134.8% %.% Project Cumulative Statistics: Cumulative Total Savings 1, 2,3 3,91 4,184 5,39 5,39 5,39 Cumulative Total Costs 158,93 173,18 187,43 21,68 215,93 23,18 23,18 Cumulative Return on Investment (157,93) (171,15) (184,339) (197,496) (21,621) (224,871) (224,871) Cumulative Cost/Savings Ratio % % % 482.7% % % % Year Positive Payback Achieved State or Federal Mandate? Signatures: NO PAYBACK Benefits Reviewed By Project Sponsor Costs (including IT Resources) Reviewed By Information Technology Project Manager TN5186MD ROI.xls/Project Summary Date Printed: 6/23/214 Page 1 REV: June 27, 211

9 Savings Detail Project Savings Category Unit Desc Rate per Unit Annual Multiplier Benefit/Savings Description Budget Category/Funding Source Units Total Savings Reduced risk for county data being compromised Intangible Benefit Reduced time in removing data from devices Cost Avoidance , 1.3 TN5186MD ROI.xls/Savings Detail Date Printed: 6/23/214 Page 2 REV: June 27, 211

10 Savings Detail Benefit/Savings Description Project Savings Category Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 Reduced risk for county data being compromised Reduced time in removing data from devices Intangible Benefit Cost Avoidance x x x x x 1,. 1,3. 1,6.9 1, , TN5186MD ROI.xls/Savings Detail Date Printed: 6/23/214 Page 3 REV: June 27, 211

11 Savings Summary Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Tangible Benefit: Tangible Benefits Subtotal: Cost Avoidance: Reduced time in removing data from devices 1, 1,3 1,61 1,93 1,126 5,39 Cost Avoidance Subtotal: 1, 1,3 1,61 1,93 1,126 5,39 Intangible Benefit: Reduced risk for county data being compromised Savings Total: 1, 1,3 1,61 1,93 1,126 5,39 TN5186MD ROI.xls/Savings Summary Date Printed: 6/23/214 Page 4 REV: June 27, 211

12 Cost Detail Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 IT Hours - New Development Development Svcs ,18 1. X IT Hours - System Maintenance Development Svcs 122 IT Hours - Customer Support Development Svcs 122 IT Hours - Planned Maintenance Development Svcs 122 User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs , PC System - Acquisition Hardware 814 PC System - Maintenance Hardware 2,34 Notebook - Acquisition Hardware 1,223 Notebook - Maintenance Hardware 2,372 Tablet Notebook - Acquisition Hardware 2,12 Tablet Notebook - Maintenance Hardware Laserprinter - Acquisition Hardware 1,432 Laserprinter - Maintenance Hardware 1,14 Image Workstations - Acquisition Hardware Image Workstations - Maintenance Hardware 3,496 PC Maintenance User Owned Hardware 2,34 Printer Maintenance User Owned Hardware 1,72 MDM Package Software - Acquisition Software EA 1, 5 5, X Package Software - Maintenance Software EA 1, 1 1, x x x x x x Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software MDM Application Hosting EA 1, 4 4,25 x x x x x x Server - Maintenance 36 Server Sftwre - Acquisition/Upgrade 335 Server Sftwre - Maintenance Server Rack Mount 4 Oracle Enterprise Per Processor - Includes Year 1 Maintenance 21,372 Oracle Enterprise Per Processor - Year 2 and Beyond 3,432 TN5186MD ROI.xls/Cost Detail Date Printed: 6/23/214 Page 5 REV: June 27, 211

13 Cost Detail Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost MS SQL Server Standard Per Processor - Includes Year 1 Maintenance 4,725 MS SQL Server Standard Per Processor - Year 2 and Beyond 946 MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance 19,693 MS SQL Server Enterprise Per Processor - Year 2 and Beyond 3,939 Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance 3,56 Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond 71 Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance 13,18 Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond 2,635 SSL Certificate 845 TBD TBD TBD TBD Internet Access 18 Project Staff Training Training User Training Training TN5186MD ROI.xls/Cost Detail Date Printed: 6/23/214 Page 6 REV: June 27, 211

14 Cost Detail Project Cost Cost Description Category IT Hours - New Development Development Svcs IT Hours - System Maintenance Development Svcs IT Hours - Customer Support Development Svcs IT Hours - Planned Maintenance Development Svcs User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PC System - Acquisition Hardware PC System - Maintenance Hardware Notebook - Acquisition Hardware Notebook - Maintenance Hardware Tablet Notebook - Acquisition Hardware Tablet Notebook - Maintenance Hardware Laserprinter - Acquisition Hardware Laserprinter - Maintenance Hardware Image Workstations - Acquisition Hardware Image Workstations - Maintenance Hardware PC Maintenance User Owned Hardware Printer Maintenance User Owned Hardware MDM Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software MDM Application Hosting Server - Maintenance Server Sftwre - Acquisition/Upgrade Server Sftwre - Maintenance Server Rack Mount Oracle Enterprise Per Processor - Includes Year 1 Maintenance Oracle Enterprise Per Processor - Year 2 and Beyond Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 84,18. 1,5. 5,. 1,. 1,. 1,. 1,. 1,. 1,. 4,25. 4,25. 4,25. 4,25. 4,25. 4,25. TN5186MD ROI.xls/Cost Detail Date Printed: 6/23/214 Page 7 REV: June 27, 211

15 Cost Detail Cost Description MS SQL Server Standard Per Processor - Includes Year 1 Maintenance MS SQL Server Standard Per Processor - Year 2 and Beyond MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance MS SQL Server Enterprise Per Processor - Year 2 and Beyond Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond SSL Certificate TBD TBD TBD TBD Internet Access Project Staff Training User Training Project Cost Category Training Training Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 TN5186MD ROI.xls/Cost Detail Date Printed: 6/23/214 Page 8 REV: June 27, 211

16 Cost Summary Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Development Services: IT Hours - New Development 84,18 84,18 IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services 1,5 1,5 Development Services Subtotal: 94,68 94,68 Hardware: Hardware Subtotal: Software: MDM Package Software - Acquisition 5, 5, Package Software - Maintenance 1, 1, 1, 1, 1, 1, 6, Software Subtotal: 6, 1, 1, 1, 1, 1, 11, : MDM Application Hosting 4,25 4,25 4,25 4,25 4,25 4,25 25,5 Subtotal 4,25 4,25 4,25 4,25 4,25 4,25 25,5 Training: Training Subtotal: Other: Other Subtotal: Costs Total: 158,93 14,25 14,25 14,25 14,25 14,25 23,18 TN5186MD ROI.xls/Cost Summary Date Printed: 6/23/214 Page 9 REV: June 27, 211

17 Date Assumptions Assumption Description 19-Jun-14 Oakland County will purchase a system that allows for self-enrollment of County owned and Employee owned devices 19-Jun-14 Solution would provide for setup of Workspace, remove device wiping and control 19-Jun-14 Solution would be hosted by vendor at a rate of $4.25 per year per license 19-Jun-14 Cost estimates used are based on list price of sample vendor and do not include Govt or multi-year discounts 19-Jun-14 Vendor would be engaged to help setup system 19-Jun-14 The project scope would include 3 County owned smart phones, 1 County owned ipads and 6 User owned devices. TN5186MD ROI.xls/Assumptions Date Printed: 6/23/214 Page 1 REV: June 27, 211