COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS

Transcription

1 COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS OSS BSS M2M / IOT M2M / IOT MANAGED SERVICES WHY COMARCH SUCCESS

2 WHY COMARCH SUCCESS 2 COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS

3 COMARCH BSS/OSS THE FLEXIBILITY YOU NEED IN THE DIGITAL ERA We live in a world of constant connectivity. A world where interactions Together with our innovation potential, which has been proven by happen online in real-time and where massive streams of big data analyst companies such as Gartner, and thanks to the execution power are sent through mobile networks every second. Where traditional of over 4000 highly skilled specialists we can successfully tackle even communication becomes digital and devices intelligent, reshaping the most complex transformation project, which may lay ahead of you. people s lives globally. We understand your business is unique. Our comprehensive BSS/ For telecom companies like yours this world creates new challenges. OSS portfolio combines out of the box functionalities with high Customers want their digital services to be available anytime and configurability. This enables you to shape Comarch s solutions to tailor anywhere, and they demand the highest quality. At the same time them to your company s requirements, strategy and budget. you have to keep costs low, service delivery times short and operations agile. To face the challenges of the digital era you need to be flexible This product strategy accompanied with a range of professional enough to adjust to the dynamically changing reality. And you need services that we can support with our own Data Centres, enables you the right business partner who can help you launch new services to get the perfect solution for your business and achieve maximum quickly and cost-effectively, transform operations and increase efficiency while optimizing costs. business efficiency. A partner like Comarch. Today we work with over 50 satisfied telecom customers worldwide Comarch is a European-based provider of complete BSS/OSS solutions who have trusted us with key areas of their business, including for telecoms. Since 1993 we have expanded to four continents and billing and customer care, service fulfilment & assurance, network have been continuously developing our cooperation with both global management & planning, optimizing the experience of VIP and and local customers. By partnering in telecom projects globally and enterprise customers, as well as managing new areas of business, by actively contributing to the work of the industry standardization such as M2M, cloud and digital service enablement. The success of our bodies we have gathered valuable knowledge and best practices that customers translates to our success and enables Comarch to grow, we share with telecoms every day. develop and foster innovation together with telecoms worldwide. Choose Comarch to be your partner in the digital era. Let s shape the world of communications together. WHY COMARCH SUCCESS COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS 3

4 WHY COMARCH SUCCESS 4 COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS

5 We greatly appreciate the flexibility of Comarch s solutions that are tailored to fit our specific requirements. The company s understanding of telecom business, combined with the commitment and domain knowledge of its specialists, convinced us that by partnering with them we can successfully face the challenges of the OSS transformation project we have planned, which is why we decided to select Comarch for long-term cooperation. Juan Manuel Caro Bernat, Director of Operations & OSS at Telefónica S.A. WHY COMARCH SUCCESS COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS 5

6 WHY COMARCH SUCCESS CHAPTER I

7 WHY COMARCH SUCCESS 7

8 WHY COMARCH SUCCESS COMARCH BSS/OSS PRODUCT MAP Comarch s widely developed activity, both in Poland and abroad, is the strongest confirmation of the high quality of our products that cover all strategic areas of the TMF Telecom Applications Map (TAM). Comarch offers a comprehensive set of BSS/OSS tools that address the critical activities of fulfillment, assurance, billing and operational support and enable communication service providers to create and secure new revenue streams and differentiate from their competitors. STRATEGY, INFRASTRUCTURE & PRODUCT PRODUCT MANAGEMENT SERVICE MANAGEMENT RESOURCE MANAGEMENT NETWORK PLANNING & DESIGN SUPPLIER/PARTNER ENTERPRISE PRODUCT CATALOG SERVICE CATALOG OPERATIONS SUPPORT & READINESS MARKET / SALES MANAGEMENT CAMPAIGN MANAGEMENT CUSTOMER MANAGEMENT CONVERGENT BILLING SYSTEM DATA ANALYTICS & MONETIZATION SERVICE INVENTORY MANAGEMENT NETWORK INVENTORY MANAGEMENT AUTO-DISCOVERY & RECONCILIATION DATA ANALYTICS & MONETIZATION CRM FOR TELECOMS COMMISSION & INCENTIVE OSS PROCESS MANAGEMENT CONFIGURATION MANAGEMENT FULFILLMENT ASSURANCE BILLING EXTERNAL MOBILE SALES APP CUSTOMER ORDER MANAGEMENT SERVICE ORDER MANAGEMENT SERVICE FULFILLMENT SERVICE ACTIVATION FIELD SERVICE MANAGEMENT OSS MEDIATION COMMONS SELF CARE CORPORATE SELF CARE CRM FOR TELECOMS SERVICE CONTROLLER MODULE SERVICE QUALITY MANAGEMENT SLA MONITORING CUSTOMER EXPERIENCE MANAGEMENT PERFORMANCE MANAGEMENT SERVICE MONITORING FAULT MANAGEMENT LOGISTICS MANAGEMENT BSS MEDIATION CONVERGENT BILLING SYSTEM CUSTOMER LOYALTY MANAGEMENT INTERPARTNER BILLING CONVERGENT BILLING SYSTEM VOUCHER & TOP-UP MGMT APPLICATION INTEGRATION INFRASTRUCTURE APPLICATION INTEGRATION FRAMEWORK 8

9 Comarch has a strong product road map and vision that address key CSP initiatives, such as over-the-top (OTT), M2M and industry verticals, to grow revenue and improve operational efficiency and customer experience. Magic Quadrant for Operations Support Systems, Gartner, 2014 WHY COMARCH SUCCESS 9

10 WHY COMARCH SUCCESS BSS PROPOSED ARCHITECTURE CRM for Telecoms Product Catalog Service Catalog Devices and Assets Convergent Billing (Corporate) Self Care InterPartner Billing Service Order Management Networks Voucher & Top-Up Management External Mobile Sales App Customer Order Management Field Service Management Network Management Systems Logistics Management Service Activation Campaign Management Commission & Incentive Data Analytics and Monetization BSS Mediation Customer Loyalty Management BSS Framework Customer Information Management Product Inventory Reporting Security Management Administrative Services Housekeeping Covergent Billing (Service Controller Module) Clouds Partners Enterprise Systems M2M B2B / B2C Content, IoT Existing systems Application Integration Framework 10

11 OSS PROPOSED ARCHITECTURE Service Management Resource Management STRATEGY, INFRASTRUCTURE & PRODUCT Network Planning & Design Service Catalog Other Systems (BSS, Trouble Ticketing, etc.) OPERATIONS SUPPORT & READINESS Service Inventory Management FULFILLMENT OSS Process Management Network Inventory Management 3rd party system Auto-Discovery & Reconciliation Configuration Management OSS Mediation Network Environment NMS/EMS Service Order Management Service Fulfillment Service Activation Field Service Management Physical devices ASSURANCE Service Quality Management Performance Management SLA Monitoring Customer Experience Management Service Monitoring Fault Management Reusable Components Authentication Service Reporting Service OSS Console System Repository & Configuration Notification & Escalation Service WEB Console WHY COMARCH SUCCESS 11

12 WHY COMARCH SUCCESS SALES & CUSTOMER MANAGEMENT Online Self Care is a web self-service tool helping to provide end customers with a convenient online self-management portal, where they can access and edit their profile data and service subscription information, without the help of a call center agent. Customer Management helps communication service providers sell more services, get closer to their customers and significantly reduce customer churn. Pre-integrated with Comarch OSS/BSS suite, this flexible solution enables telecoms to benefit from a single, 360-degree customer view and gain deep understanding of the customer base. Sales Channel Management optimizes sales force efforts and helps service providers increase sales. It enables optimizing your sales force compensation plans and automate field sales with Comarch External Sales Mobile App to shorten and simplify the sales process. Comarch Logistics Management allows to verify, control and automate the replenishment of stock levels for selling points. 12

13 CUSTOMER MANAGEMENT Leverage a 360-degree customer view to deliver superior service across all contact channels, including call centers, retail, self-service and more Structure your marketing campaigns and introduce process-centric collaboration between front and back offices, sales and marketing, and business and technical departments to boost operational excellence and increase employee productivity Follow the intuitive customer view application to effectively seize all sales opportunities and make sure to reach the right customer with the right offer at the right time Comarch CRM for Telecoms user interface Engage customers through social media channels lotteries, special offers, coupons and rules for rewarding your best customers will maintain high customer satisfaction levels and increase retention, sales and revenues Provide rapid and customized responses to incoming inquires and reduce the cost of customer service, thanks to empowering your clients with innovative and intuitive self-service tools Handle all data with ease by transmitting it in a standardized form, based on the TM Forum SID concept and benefit from pre-built processes to support any industry-specific operations WHY COMARCH SUCCESS 13

14 WHY COMARCH SUCCESS ONLINE SELF CARE SELF CARE Improve customer experience by offering a convenient, always-on communication channel Lower the costs of customer service by empowering your customers with self-management tools Enhance your marketing and sales with a direct marketing platform and sales channel Provide your customers with an opportunity to manage their profiles, bills, payments and service subscriptions directly through a user- -friendly online portal Extend the system s functionalities with an e-shop to empower you and your customers with access to e-commerce tools and offerings Comarch Self Care user interface CORPORATE SELF CARE Enable your customers to browse electronic invoices, edit their data and order services through a convenient online portal Offer your business customers the opportunity to manage and control telecom expenses, set rules and spending limits for employees and receive notifications when the limit is exceeded Establish virtual hierarchies and delegate responsibilities for managing costs and services to middle and lower management Empower your business customers with online ordering, data management and reporting Let your business customers easily report problems thanks to a trouble ticketing functionality 14

15 SALES CHANNEL MANAGEMENT COMMISSION & INCENTIVE Constantly improve commission policies to point agents in the right direction and customize commissions for top agents to motivate employees and improve sales results Immediately post sales, point & payment result data for sales agents and managers to review Let business users calculate commissions directly with a user-friendly algorithm configuration program Automate commission allocation calculations with a reliable data repository Flexibly define sales goals and assign agent positions in multidimensional distribution channel structures to set sales goals for individual agents or sales teams LOGISTICS MANAGEMENT Comprehensively manage purchasing, storage and sales of physical and virtual products (telephones, modems, SIM cards, charge codes, virtual coupons, gift cards, etc.) Reduce return management costs and enjoy efficient anti-fraud protection Automate the warehouse and delivery processes.. Plan your purchases more efficiently based on analyses generated by the system and react to irregularities on the fly, thanks to accurate reports available directly in your inbox or on mobile devices. COMARCH EXTERNAL SALES MOBILE APP (CESMA) Speed-up order processing by enabling sales to register new contracts directly from their mobile device, in both online and offline modes Automate your order processing to make it error-free Conveniently introduce new service orders and service changes using mobile devices Easily check service availability, based on your network infrastructure in a specific location, to instantly inform customers, which services they are able to order Integrate with CRM to browse full customer data at any time and to automate order handling and service fulfilment Automatically send information about the necessary installation visits to Field Service Management systems WHY COMARCH SUCCESS 15

16 WHY COMARCH SUCCESS BILLING & CHARGING InterPartner Billing facilitates managing relations with domestic and international business partners and supports various business models which include revenue sharing, wholesale or roaming services. It allows to easily exchange billing data and invoices and share revenue or cost information with third parties. Convergent Billing System is a high capacity, flexible and scalable service-agnostic management system which can be used by service providers to monetize services ranging from traditional telecommunications through MVNO and M2M to modern digital services. It allows real-time charging for any service type and facilitates developing new business models in cooperation with partners a key element in elevating business in the digital world 16

17 After a thorough selection process we have chosen Comarch as a BSS vendor for replacing our existing billing system as the solution proposed by the company was the best fit to our requirements. It has to not only support contemporary but also future business models and market trends, with a strong focus being on customer experience. In addition to that we were impressed by their technical expertise and dedicated approach. We highly value long term relationships with our business partners and we see Comarch as an agile organization that has a lot to offer for telecoms, especially in today s digital services era Eric Figueras, Vice President and CTIO WHY COMARCH SUCCESS 17

18 WHY COMARCH SUCCESS CONVERGENT BILLING SYSTEM Evolve your business with a proven tool trusted by over 20 communication service providers worldwide Increase business efficiency by using one flexible and accurate tool for billing, charging, rating, invoicing and money collection, regardless of the customer, market or service type Accelerate and simplify billing processes the user-friendly interface supports flexible definition and flow of mass processes Implement multi-sided business models including cooperation with content providers, OTTs, application providers, MVNOs or industry verticals and launch new services on behalf of partners Easily charge for any service, based on multiple factors like time, bytes and event content at any given time. Increase customer satisfaction with flexible invoice-level discounts, and automatic correction of your invoices (thanks to a powerful rerating tool to) Control digital services in real-time and ensure better control over service usage for specific groups of subscribers thanks to a Service Controller Module Facilitate pre-paid service management define and generate vouchers and PIN codes using the flexible Comarch Voucher & Top-up management module 18

19 Data Access & Management Repository Data Processing Product Instances Product Managers Product Catalog, Product Inventory Specification & Offering Management Sales Support Product Catalog Product Offering Product Specification Distribution Channel Product Promotion Product Offering Price Product Lifecycle Management Product Information Publisher PRODUCT MANAGEMENT GUI IT Customer Information Management Billing Account Management Customer Financial Data Reports Rating & Pricing Processes Product / Service Rating Online Charging Billing Managers SYSTEM MANAGEMENT GUI Convergent Billing System Business Process Management & Workflow Resource Management Price Management Pricing Algorithm Rating Element Bill Calculation Fixed, Cable Billing Processes BSS Mediation Multi-Service Network IP, IMS, NGN Reporting Receivables Management System Configuration Output Definition Customer Bill, Collections Transactional Document Production Back Office CUSTOMER MANAGEMENT GUI 2G, 3G, 4G Collection Management Billing Inquiry Dispute & Adjustment Service Usage Applied Customer Billing Rate Output Formating Bill Format / Render Comarch Convergent Billing System solution architecture ESB / Integration Bus Existing Systems of the Operator DMS Archive Inventory MNP Payments G/L Data Warehouse Printing Central Log Manager Process Scheduler WHY COMARCH SUCCESS 19

20 WHY COMARCH SUCCESS INTERPARTNER BILLING Achieve multi-dimensional convergence thanks to using a single tool for handling voice, data, messaging, content services and others Manage any business models (interconnect, roaming, revenue sharing, wholesale) and any contract type (bilateral, hubbing, revenue sharing, roaming, MVNO and content-based) with one platform Streamline billing management thanks to a built-in reconciliation process, manageable from Comarch InterPartner interface, as well as the powerful rerating functionality (for correction) and automatic adjustment processing Operator s Subscriber Telco Partners Partner Management Rating & Billing Interconnect Usage Date Operator s Network Routing Optimization Prices & Prefixes Management InterPartner Billing Take hold of the powerful Partner Management module with its multiple core features: agreement management, workflow processing, regulated services support, dispute management, order handling, SLA auditing and managed communication channels Process limitless data volumes, by using a flexible and fully scalable Interconnent Billing system. Configure new services with ease using flexible customizable rating rules and aggregation levels. Revenue Sharing Settlement Raports Reconciliation Telco Partner s Subscriber Settlement Reports Comarch InterPartner Billing solution architecture Partner Self Care Roaming Voice and Non-Voice Services Partner s Administrator 20

21 BSS TAILORED TO YOUR NEEDS B2B Solution focuses on critical problems related to B2B relationships such as providing distinct selling strategies to companies of varied size (small, mid-size and multi-national corporations MNCs), delivering and supporting large numbers of customized products and services, managing service level agreements (SLAs) and handling complex fulfillment processes. This solution supports multiple billing scenarios like split billing or billing-on-behalf. Smart BSS is a complete, pre-integrated solution allowing to comprehensively manage processes such as Request-to-Answer, Order-to-Payment, Usage-to-Payment, Request-to-Change, Termination-to-Confirmation and Problem / Complaint-to-Solution, via Customer Management and Self-Care applications. It s the perfect choice for Tier-2 and Tier-3 telecoms, including Internet, cable TV providers, satellite TV providers, and MVNOs thanks to fast deployment and low costs. Tier-1 operators can also use it for managing business activity (such as M2M) or services targeted at various industry verticals. WHY COMARCH SUCCESS 21

22 WHY COMARCH SUCCESS B2B SOLUTION Implement flexible business customer organizational structure and introduce cost centers with customer care tools designed for multi-national corporations and big enterprises Let customers manage their services with Corporate SelfCare focused on business customer processes, to reduce customer service workload and costs Define and monitor service-level agreements (SLAs) in the context of actual products or business processes Proactively monitor and analyze the quality of your business services and resolve service problems before they result in customer complaints Link all sales channels to the same product catalog and order management tools Shorten time-to-market by employing the product and service catalog which drives the fulfillment process and assures no complex reconfiguration is needed for each new service introduction Provide product variant offers and customized products (standardized variants for Small & Medium Business clients and customized offers for Large Enterprises). 22

23 CRM for Telecoms Corporate Self Care Customer Order Management Product Catalog Convergent Billing BSS Mediation NG Service Fulfilment SLA Monitoring Networks Partners Enterprise Systems Comarch B2B Solution solution architecture Application Integration Framework WHY COMARCH SUCCESS 23

24 WHY COMARCH SUCCESS SMART BSS Enjoy a single platform that combines CRM, billing, charging, product catalog and service activation Charge, invoice and bill using a real-time rating functionality, manage billing information and benefit from full support for AAA (Authentication, Authorization, Accounting) Easily create various product types, offers and specifications using a built-in product catalog and shorten time-to-market with simplified order management processes Quickly generate and manage scratch cards and PIN codes thanks to the voucher and top-up management functionality Improve the experience of both your customers and customer care teams through web-based user interfaces and a 360-degree customer view created with a compact CRM module Empower your customers with a convenient self-care portal and communicate through a built-in messaging functionality visible in the portal Speed-up and automate data loading with batch loading of service usage data from external systems and Manage your settlements with business partners charge and invoice third-party services Simplify system maintenance and configuration with a user-friendly administration console and run all kinds of required reports with easy-to-use, built-in report and diagram templates 24

25 Marketing Managers IT Administrators Product Back Office Call Center Customers IT Managers Managers ADMINISTRATION CONSOLE Product management Mass processing CDR processing Configuration management Reports Product catalog Payments Payments Customer management Subscriptions management Payment Gateway CRM SMART BSS Rating & re-rating XEE integration layer Bank SMTP servers ERP Trouble ticketing Ordering External Systems & Network Elements Financial & Accouting Inventory management Comarch Smart BSS solution architecture Credit Check Account management Online ordering Discounting SELF CARE Invoice download Trouble ticketing Reference Data SOAP Network Meta Data Transactions Audit Data WHY COMARCH SUCCESS 25

26 WHY COMARCH SUCCESS BSS IN THE DIGITAL WORLD Digital Services Platform allows CSPs to execute digital strategies and expand their presence in IoT. It allows switching from traditional, expensive and multi-layered systems (often so complex they block innovation) to smooth integration of efficient cloudbased services. The platform follows the collaboration life-cycle from establishing partnerships, through managing capabilities, to service integration and assurance processes. MVNO/MVNE Solutions tailored to MVNO (Mobile Virtual Network Operators) and MVNE (Mobile Virtual Service Enablers) business models. They let MVNOs quickly launch a new brand and enjoy increased ARPU, while for MVNOs it provides enough flexibility to host multiple MVNOs on one platform and launch new ones for cooperation in as little as 6 weeks. Data Analytics & Monetization processes data gathered from telecommunications networks in real-time, combines it with information from external systems and aggregates it. This provides the CSPs with valuable analytics and suggestions for specific actions, and these actions can be also carried out automatically. M2M Platform enables mobile operators to provide Managed Connectivity in multi-national, multi-level and multi-operator environments. The system helps launch M2M offers for vertical industries: automotive, consumer electronics, FMCG, energy and utilities, finance and banking, healthcare, manufacturing, public services, security, as well as transport and logistics. 26

27 DATA ANALYTICS & MONETIZATION Monetize your network and customer data gather and process data collected from beacons, mobile devices and other data sources in real-time Learn more about your customers with a 360-degree customer view and create personalized offers, thanks to the recommendation module that suggests the right offering, based on the gathered data Improve customer service with innovative tools that help your employees create ready-made, automatically selected, relevant propositions for end customers MULTI-CHANNEL NOTIFICATION Action Triggering Detailed Data Store Network Environment Probes 360 CUSTOMER VIEW RAN Customer Profiles Usage & Charges Network Environment DASHBOARD & REPORTING Actionable Insights Real-Time Actionable Analytics Streaming Ingestion Reporting & Visualization Public Profile Comarch Data Analytics & Monetization solution architecture Be a part of the Smart City revolution support cities in planning street and transport networks or managing power supplies and services by delivering data about the behavior of the inhabitants and human flows Adjust your cable TV revenues to suit customers watching habits process data collected from set-top boxes and the infrastructure of TV service providers via the Data Analytics system. Provide advertising providers, OTTs, traditional and online TV stations and their partners with processed and anonymous data to generate new revenues BUSINESS/ OPERATIONS SUPPORT Aggregated Data Store Data Anonymization Private Profile Rated Events Social Media CRM Data DATA MONETIZATION Business Value Outputs Insights Delivery & Visualization Real-Time Big Data Processing Data Source Feed WHY COMARCH SUCCESS 27

28 WHY COMARCH SUCCESS DIGITAL SERVICES PLATFORM Become an active player in new verticals, such as Smart City, automotive, healthcare, electricity etc. by offering your unique capabilities to potential partners Find the right partners for your service (e.g. IoT suppliers or integrators) use precise criteria to browse potential business and technology partners Operate as fast as your OTT partners expect easily manage digital services, coordinate distributed work and transform new service ideas into real services delivered to customers Partners App Stores Developers Automotive Apps Smart City Apps Transportation Apps Cloud Services Payment Providers Service Capabilities Partners Collaboration Digital Marketplace Service Providers / Operators Provider of Integrated Services Digital Services Platform Existing Systems and Capabilities Network, Infrastructure Service Management Service Onboarding Comarch Digital Services Platform functionalities Take full control of the flows between parties control service and money flows between parties with up-to-date, automatically generated service flow and dependency diagrams for multi-cloud and multi-party digital services Simplify the service integration process control all phases of services launch down to individual elements and browse dependencies between various service elements Introduce customer experience management to digital services use the available information to measure how service faults impact multi-partner and multi-cloud services as well as your partners and customers Service Assurance Service Inventory Value added: Brand Customers Access to market Integrated Services Customers 28

29 M2M PLATFORM Benefit from a one-stop-shop solution for M2M connectivity execute M2M strategies independently from platform owners and their technologies thanks to a separate dedicated M2M connectivity management tool Scale the solution to fit your needs freely upgrade the modular platform as your business evolves Increase efficiency of M2M-related business activate a self-care portal for customers and partners, monitor your M2M business and troubleshoot any issues thanks to real-time notifications, browsing of data usage, reports and diagnostics IT Systems of M2M Partner Existing Systems DWH Accounting Logistics Interface Front end Layer Back end Layer Operator - Account Manager M2M Dashboard Trouble Tickets Billing & Revenue Sharing SIM Inventory Network Operator - CSA CRM - Partner Management Reports BPM Monitoring AAA Connectivity Operator - Marketing M2M Platform Order Management Statistics Invoicing Product Catalog Online & Offline Processing M2M Devices Comarch M2M Platform solution architecture Keep M2M costs in check and ensure KPIs are met, thanks to Comarch M2M Managed Services Improve your M2M services perform bulk operations to efficiently deliver services to your customers and improve time-to-market for your services and those of your partners Become a real-time operator charge in real-time to instantly gain all costs and usage data for all your partners and customers, and benefit from the built-in resource and SIM management functionality to manage SIM cards in bulk mode M2M Partner Admin Self Care SIM Management Provisioning B2B Gateway - web services WHY COMARCH SUCCESS 29

30 WHY COMARCH SUCCESS MVNO/MVNE SOLUTIONS MVNO SOLUTION Launch an MVNO business within months pre-configured sets of processes and scenarios, specially adjusted to the MVNO s needs, like non-telecom integrators Increase ARPU thanks to better service availability enable rapid realization of competitive marketing strategies in terms of pre-paid and post-paid pricing Benefit from a range of sales / marketing tools easily build and maintain customer relations with dedicated CRM and SelfCare tools Create unique tariff plans for selected customer segments Benefit from implementing in a Managed Services model to shorten time-to-market and optimize infrastructure costs MVNE SOLUTION Host any number of MVNOs on a single MVNE platform.. Extend your business to additional MVNOs easily and without risking configuration errors, thanks to a user-friendly interface that lets you service multiple MVNOs simultaneously Launch a new MVNO fully even as fast as within 6 weeks, thanks to a pre-configured set of processes and scenarios, adjusted to the MVNE business reality Individualize pricing and define competitive marketing strategies for each MVNO, thanks to convergent billing with a personalized product catalog Manage the database of all your hosted MVNOs with a dedicated CRM module Integrate with MVNOs systems easily the system offers two independent ways of integrating with your MVNOs systems (API and web services using the B2B Gateway), providing immediate access to information about new customers and contracts with partners registered in the system, and the opportunity to service them immediately. 30

31 RESOURCE PLANNING & INVENTORY Network Inventory stores complete information about network resources and presents you with current, historical and future state of your network. The system facilitates network resource management for multi-vendor, multi-domain fixed and mobile networks, supporting RAN, copper, fiber, and cable-based access networks. Configuration Management enables to automate network configuration management and can be implemented as part of a broader solution for network planning and upgrading (Comarch NG Network Planning). Next Generation Network Planning is a fully integrated, multi-vendor, multi-technology mobile network management platform that enables you to plan and upgrade your network, according to your customers needs Service Inventory enables managing the network from the service perspective. When integrated with Product Inventory and with Network Inventory, the system provides an end-to-end view of the network, services and products. WHY COMARCH SUCCESS 31

32 WHY COMARCH SUCCESS NEXT GENERATION NETWORK PLANNING Comprehensively and efficiently manage network planning, expansion and optimization processes (the system supports GSM/ UMTS/ HSPA/LTE technologies in the mobile domain, as well as IP, MPLS, SDH and PDH in the fixed domain) Optimize and simplify the network planning process thanks to a comprehensive view of current network configuration, as well as planned modifications; have your physical and logical elements, as well as network performance data integrated in a single, common inventory database 3rd Party Systems Automation Engine Inventory Management Process Management Northbound Interfaces Next Generation Network Planning RAN Module Transport Network Module Core Network Module Automated Configuration Management Auto Discovery & Reconcilliation Fixed Access Network Core Network RAN Network Cut operational costs due to integration of industry standard tools into one ecosystem featuring automated synchronization mechanisms Easily manage your network configuration thanks to a configuration management module Avoid over-investing in your network the system exchanges data and alarms with SQM/CEM tools for quality-driven triggering of optimization processes Make your network ready for future technologies model alternative scenarios for the simulation of SON mechanisms Fixed Access Network Module Network Environment Network Provisioning Transport Network Additional Modules Geographical Visualization Reporting Comarch Next Generation Service Planning solution architecture 32

33 NETWORK INVENTORY Reduce operational costs by efficiently managing network resources for your multi-vendor, multi-domain network (mobile, fixed, RAN, copper, fibre, cable based etc.) and optimizing their utilization Improve control over your network resources view complete information about your network resources together with their current, historical and future (network planning) state Browse your network resources in a multi-layer information model, and benefit from a consistent view of the network without an information overflow Services Resources Integrated network & service Inventory Manage changes in the network efficiently keep the stored information up-to-date with the changes occurring in the network using the auto-discovery and reconciliation module Calculate charges for inventory products and services (e.g. equipment, locations, connections, capacity) with inventory-based billing the module also enables to calculate charges for services leased from another operator (vendor) and resold (with profit) to customers, and to generate invoices WHY COMARCH SUCCESS 33

34 WHY COMARCH SUCCESS SERVICE INVENTORY Bridge the gap between the network and the services, thanks to pre-integrating the system with Product Inventory and Network Inventory Correlate services with matching network resources thanks to a top-down and bottom-up view of your network and services Improve customer experience by easily calculating the impact of network-related problems on customer services and propagating alarms, as well as facilitated service monitoring and service quality management processes RFS Template RFS Resources Service Template CFS Service Inventory Management concept Gain better control over the costs of network development and maintenance Improve the execution of service orders regarding updates and / or termination thanks to the information about existing services Shorten time-to-market and lower costs of delivering new services to the customer by pre-integrating with Service Catalog (service fulfilment automation) Product SLA Customer 34

35 CONFIGURATION MANAGEMENT Save costs of network operations thanks to automating the process of managing the configuration of a multi-vendor, multi-domain network Configure both mobile and fixed networks in one system, enabling efficient Fixed-Mobile Convergence and eliminating technological silos in your IT architecture Easily configure vendor-specific network elements by pre-integrating with Network Inventory Configure CM Plan Planning Tool + Inventory OMC The configure-plan-verify closed-loop cycle Shorten the planning to configuration management process by automating the translation of high level network planning to vendor specific reconfiguration Make sure you are ready for future network technologies by using flexible network modelling mechanism and configuration templates Shorten the time needed to provide good customer experience for network-based services by pre-integrating the system with NG Network Planning, which enables implementing a closed-loop process: plan, upgrade, verify, re-plan Reconciliation Verify WHY COMARCH SUCCESS 35

36 WHY COMARCH SUCCESS NETWORK & SERVICE ASSURANCE Next Generation Service Assurance enables to monitor complex services, automatically find problem root causes, and enrich events with advanced information (such as business impact calculated with the use of an external system s information) Service Quality Management enables monitoring of service quality by leveraging the translation of resource centric KPIs into customer service centric KQI based on service inventory and service catalog data and TMF: CFS-RFS-R model Fault Management monitors all existing elements of the network, displays and efficiently tracks alarms. It helps operators effectively manage network problems and solve issues that are at the root of network faults Customer Experience Management provides insight into customer aspects of service management, playing the overarching role for service monitoring, SQM and fulfilment metrics 36

37 FAULT MANAGEMENT Achieve a 90-percent reduction of the number of alarms that require manual processing Cut costs by increasing alarm processing automation and centralizing network monitoring for a geographically and organizationally complex network Pro-actively manage customer experience by eliminating / reducing the impact of network faults on customer services and detecting / solving problems as early and fast as possible 3rd Party Systems Customer Care SLA Management Trouble Ticketing (OSSPM) Service Impact Events Impact Events EMS Regular events Service Monitoring Fault Management Known-Event DataBase Mediation Device Qualified Events Efficiently monitor converged multi-technology, multi-vendor networks Pre-integrate with Comarch Network Inventory for network topology-based alarm correlation Browse alarms in logical, geographical and floor plan visualizations Firefly Correlation Engine Unknown Events Low Level Events OSS Mediation Events Service Affecting Events Mediation Device Event Sources NMS Topology and Hierarchy Data 3rd party Propagation Rules Correlation Rules Filtering Rules Comarch Fault Management solution architecture Inventory Management WHY COMARCH SUCCESS 37

38 WHY COMARCH SUCCESS NEXT GENERATION SERVICE ASSURANCE Automate service assurance processes with a modern customer-oriented OSS tool Shorten problem resolution times thanks to advanced alarm reduction, as well as correlation and automation of manual processes of NOC and SOC teams Improve service quality and customer experience thanks to pro- -active monitoring of service performance KPIs based on integrated Service Quality Management 3rd Party Systems Customer Care SLA Monitoring Trouble Ticketing Service Monitoring (service impact calculation) Regular events Fault Management Qualified Events Known-Event DataBase EMS Firefly Correlation Engine Unknown Events OSS Mediation Events Event Sources NMS Comarch Next Generation Service Assurance solution architecture Automatically find problem root causes, and enrich events with advanced information (such as business impact calculated with the 3rd party use of an external system s information) Assign priorities to tasks based on business criteria (SLA violations, impact on VIP customers etc.) thanks to an automated business impact analysis Next Generation Service Assurance Common Operators GUI Proactive TCE Treshold Crossing Events Service Model & Propagation Rules Correlation Rules Filtering Rules Events Service Quality Management KQIs Network Probing Raw Statistics OSS Mediation Network KPIs Network Performance Systems 38

39 CUSTOMER EXPERIENCE MANAGEMENT Improve customer experience by managing your network based on customer experience priority the system automatically identifies network problems which translate to actual customer experience issues and shows their impact on customer services Avoid over-investing in those network problems that do not translate to immediate customer experience issues Bridge the BSS/OSS gap by providing your CRM with an insight into customer service quality Management CxOs Hardware Platform CPU Memory Storage Probing systems (Pasive, Active, DPI) Marketing Trend analysis Files (text, binary) Customer-care Batch analysis Big Data Engine (Hadoop) Analytical Models SQL Near real-time analysis Service Operation Center Data consumers In-memory DB Real-time analysis Data persistency layer Standard DB Mediation Pro-actively manage customer experience and service quality detect customer service incidents, before a customer issues a complaint, and provide the customer with detailed information about the service restoration processes, which have been already started Calculate the impact of network problems on customer service (a trustable tool for customer experience management) Internal customers (e.g. planning) SQL SNMP CLI Webservice Data sources OSS data sources (Network/Service Inventory, Performance Management, SQM, Service Fulfillment, SLA Management, Trouble Ticketing, Outages) Orchestration Business Partners (B2B) Sandbox Other protocols BSS data sources (CRM, Billing, Customer Surveys) Subscribers (B2C) Administration panel Social Context Comarch Customer Experience Management solution architecture Regulators Visualization Web Dashboards Thick client Reporting Raw data export Other data sources WHY COMARCH SUCCESS 39

40 WHY COMARCH SUCCESS SERVICE QUALITY MANAGEMENT Become pro-active in managing service quality by preventing customers from experiencing service problems, thanks to trend analyses and prediction capabilities pre-integration with NG Service Assurance delivers QoS threshold alarm mechanism, which allows alerts to be raised early enough to prevent customer incidents Get an insight into your customers perception of service quality and prioritize network performance management based on the forecasted influence on customer experience, thanks to leveraging service models provided by pre-integrating the system with Service Catalog and Service Inventory Customer Facing Services Resource Facing Services Network Resources BB Retail KQIs Specific Configuration BlackBerry RIM Platform Raw Counters S BB Configuration KQIs KPI KQIs S BlackBerry KQIs Generic Configuration Authorization Server Raw Counters KQIs Easily monitor and manage the quality of digital services delivered through complex value chains, implemented on heterogeneous multi-vendor, multi-domain networks and delivery platforms serviced by partners Improve the correlation between your network and services find the underlying root cause / network KPI for each customer issue and identify network bottlenecks S BB Enterprise Customer infrastructure UTRAN BTS Raw Counter KQIs Transport BTS Raw Counter GERAN Comarch Service Quality Management solution architecture KQIs KQIs KQIs BSC KQIs KPI BTS CDRs Raw Counter xdrs BTS Raw Counter 40

41 SERVICE DESIGN & FULFILLMENT Product Catalog is a single platform for managing product catalogs and life cycles. The system allows businesses to digitally process product offers and specifications and define product relationships for stand-alone and bundle offers. Order Management automates the end-to-end ordering process, starting from customer order capture, through service, network provisioning and activation to billing the customer Next Generation Service Fulfillment supports the complete telecom service fulfillment process: inventing the customer service, modeling it and then orchestrating network operations. It helps CSPs automate telecom service fulfillment and delivery and reduce time-to-market thanks to employing the catalog-driven fulfillment concept. Thanks to catalog-driven orchestration, NGSF enables quick introduction of traditional and digital services delivered in sophisticated value chains. Field Service Management schedules, staffs, manages, and supports field workforce. It automates tasks-resource matching based on technician calendar availability, skills, location and configurable scheduling criteria. WHY COMARCH SUCCESS 41

42 WHY COMARCH SUCCESS NEXT GENERATION SERVICE FULFILLMENT Cut costs of operations, by automating the complete service fulfilment and delivery process: inventing the customer service, modelling it and then orchestrating network operations Reduce time to market for new services by building new ones from pre-defined components, which boosts the creativity of product / service managers Bridge the gap between the service offerings and network capabilities, thanks to centring the service fulfilment process around the integrated product & service catalogues Customer Network Customer Facing Services Resource Facing Services Resources Become truly customer-centric the solution inspires a shift of the core competence from network operations to customer service innovation Shorten product lifecycles thanks to basing the service fulfilment process on a central product & service catalog Easily incorporate partners services into your product portfolio Minimize maintenance costs thanks to easy step-by-step consolidation of many vertical OSS systems to a horizontal platform Service Fulfillment CRM Capture customer needs Identify what technical services are required Allocate resources Service Assurance CRM Calculate customer service impact Identify impacted technical services Identify faulty resources 42

43 PRODUCT CATALOG Design & manage all product offers and specifications through one user-friendly platform built on easy-to-use web user interfaces that will improve efficiency, save time and reduce costs. Use the central rules repository & evaluation and the unified interface for order capture in all sales channels to improve offer quality and consistency. Create new product specifications based on similar content through the unique inheritance mechanism to streamline your product catalog. Control your products and offerings lifecycle and manage design, definition, publication, retirement of products, offers and other related processes. Order Management Customer Order Orchestration Customer Order Distribution Customer Order Tracking & Management Customer Order Lifecycle Management Service Catalog CFS Specification CRM Order Capture Sales Channels Self Care Effortlessly update versions of product or offer specifications with the configuration repository. Optimize your project management through the integrated project function providing users with a holistic overview of changes performed to publishing processes, ongoing activities and environments used for decision-making processes. Customize the interface and freely use perspectives, customize the Comarch Product Catalog display to each user s role and let the user further personalize their widgets. Pricing Algorithms Billing System Dealer Care Product Catalog Designer Publisher Sales Support Product Offering Manager Sales Network Manager Product Specification Manager Pricing Algorithms Specification Manager Service Catalog and Fulfillment Service Fulfillment Execution Product Information Publisher Product Information Repository Product Lifecycle Management Order Capture Order Capture Cart Manager Recommendation Engine Quotation Engine Product Configurator Comarch Product Catalog solution architecture Product Inventory Product Instances WHY COMARCH SUCCESS 43

44 WHY COMARCH SUCCESS FIELD SERVICE MANAGEMENT Optimize costs of field service thanks to well-informed allocation of resources, based on their current physical location and competences and save on fuel costs with optimized route planning Decrease dispatcher workload and reduce the use of phone and paper by providing your field engineers with remote access to the system via FSM Mobile SVT (signal quality check) Truck Roll Closure (for closing work orders remotely) Field Techs Dispatchers 3rd Party Fulfillment Partners WB CSRs WB Order Service (new customer order entry app) Convergys Infinys (orders for existing customers) XML Agent Comarch FSM Orders and Tasks Resources Provisioning (Conexon) Time Management Boost sales by offering the customer additional services during a technical visit Improve customer satisfaction as a result of heightened service efficiency Increase revenues and shorten time to market by increasing the number of installations / day and ensuring service activation in real-time 3rd Party Fulfillment Partners Fulfillment Partner System 1 Fulfillment Partner System 2 Fulfillment Partner System 3 Order API FSM Inventory Reporting. Automatic Dispatcher Comarch Field Service Management solution architecture 44

45 ORDER MANAGEMENT Shorten time-to-market by employing a central product and service catalog which drive the order management process and assure that no complex reconfiguration is needed for each new product introduced Automate your Order-to-Cash processes and effortlessly speed up service delivery CUSTOMER ORDER ORDER FULFILLMENT Benefit from seamless integration of business & technical process elements based on the TMF SID model to reduce costs of integration and support both fully automated and manual sub-processes within one end-to-end process. Boost your creativity with optimized BSS/OSS architecture and transform your ideas into market services: focus on innovation instead of administration and be first on the market to launch breakthrough innovations. DELIVERY INVOICE WHY COMARCH SUCCESS 45

46 WHY COMARCH SUCCESS FUTURE-PROOF OPERATIONS Customer-Centric OSS facilitates switching a network management perspective from network resources to customer experience NFV/SDN leads to network virtualization, reduces OPEX/CAPEX and unleashes innovation in the service and application domain, resulting in better network monetization Self-Organizing Network lets you achieve automation of your network management and align it with your business goals, by employing the OSS service layer together with plug & play, self-optimization and self-healing SON paradigms 46

47 NFV/SDN Software Defined Networking (SDN) coupled with Network Function Virtualization (NFV) are new disruptive technologies that provide ways for telecoms to innovate. SDN and NFV carry the promise of lower OPEX and CAPEX, allowing you to unleash innovation in the service and application domains, thus leading to better monetization of network investments. The idea behind SDN/NFV is that this new technology enables telecoms to transform network nodes into micro-datacenters that can host not only software implemented network function (Virtualized Network Function) but also customer applications. This way, the network can be transformed into a distributed platform that can dynamically re-shape itself to better service customer applications and allocate its resources according to customer application needs. THIS IDEA IS PRESENT IN: For customers this means better customer experience; for CSPs new business and increased customer loyalty. VIRTUALIZED, REAL TIME OSS To perform this transformation, you need to understand the network and to see it in an end-to-end mode. This is a job for virtualized OSS functions, which can be co-hosted with VNFs and applications at the network nodes, thus becoming a real-time part of the network. OPEN PLATFORM Comarch Network Inventory for an end-to-end view of the network with a complete topology. To realize the idea of smart, virtualized, software-defined networks, you need to implement open platforms that OSS functions can be plugged into and that can be combined with smart algorithms provided by many different vendors and contributors. Open-source frameworks / platforms enable collaboration and fair competition between plug-in providers.. Comarch Service Inventory to provide insight into the customer service view of the network, thus letting a controller make customer-centric decisions Comarch NG Service Fulfillment to translate customer orders for VPN/ M2M-specific vertical services into orders for virtual networks Comarch NG Service Assurance with SQM and CEM to enable the SDN controller to pro-actively reshape the network and provide good quality of service, and even implement a SON self-healing function Comarch NG Network Planning to plan the physical infrastructure in accordance with the virtual network s needs in a cost-effective way WHY COMARCH SUCCESS 47

48 WHY COMARCH SUCCESS CUSTOMER-CENTRIC OSS CONGESTION MANAGEMENT / NETWORK UPGRADES The ultimate goal of costly network upgrades lies in providing a better service for end customers. When solving network congestion problems, beside pure technical parameters, customer perception of network performance is a critical factor that should be measured and taken into account. The process requires a high level of network management automation, which is needed to implement a strategy of agile network development basing on customer demand and to limit the costs of infrastructure transformations. SERVICE QUALITY MANAGEMENT / ASSURANCE Service quality cannot be based solely on technical KPIs, but must look at the network through the eyes of the customers. Therefore it is essential that service providers can easily correlate various technical parameters with their influence on customer experience. This way, CSPs will be able to introduce pro-active network management and limit the number of customer complaints. The essence of this approach is in switching from network-centric fault management and performance management systems towards customer-centric service assurance and service quality management systems. SERVICE FULFILLMENT Customers expect their services to be introduced quickly, be innovative and exciting. The OSS system should be a platform that boosts service innovation, through leveraging product and service catalog-driven fulfillment processes. The strategy of service innovation also requires redefining a CSP s positioning against OTT companies. This requires modifying the OSS into a platform that enables telecom operators to compete / collaborate with these significant market players. 48

49 SELF-ORGANIZING NETWORK Assure that network management automation is aligned with your business goals, by employing the OSS service layer Leverage the customer-focused OSS Suite for orchestrating Self-Organizing Network functions Gain control over plug & play functions by leveraging high-level OSS network planning tools and service inventory as criteria for low level network integration algorithms Align self-healing and self-optimization SON functions with customer experience improvement goals thanks to the SQM and Service Assurance tools Achieve true automation based on the comprehensive view of a multi-vendor network and technology-agnostic service layer provided by Network Inventory & Service Inventory systems Define observable customer-centric criteria for Self-Organizing Network functions Automate the tuning capability based on KPIs that measure customer-oriented efficiency Employ automation in a step-by-step manner since you can trust algorithms before letting them run, there is no need for a big bang installation Use SOA for a multi-vendor, multi-technology network to employ the best possible SON algorithms WHY COMARCH SUCCESS 49

50 WHY COMARCH SUCCESS PROFESSIONAL SERVICES BSS/OSS Transformations end-to-end handling of even the most complex, multi-country transformations ensures simplification and standardization of processes and systems according to TMF Frameworx End-to-end Project Delivery covers requirement analysis and solution design, system implementation and integration, migrating data, delivering comprehensive maintenance and support, as well as thorough training for system administrators and users Business Consulting we work with your experts to optimize and automate business processes in your company and increase effectiveness in OSS and BSS areas, by eliminating redundancies and rethinking IT architectures Managed Services help you improve business process efficiency and decrease costs without compromising on process quality 50

51 BUSINESS CONSULTING Supporting telecommunication business transformations by optimizing processes and improving the efficiency of your overall business and IT environment with specialty in: Network Planning & Design, RAN Optimization, Umbrella Configuration Management, Service Fulfillment Automation, Consolidation of Product Management and BSS/CRM Breaking down operational barriers increasing enterprise performance and agility, process integrity, TCO optimization and simplifying integration within IT and business domains Maximizing the business benefits of implementing Comarch software WHY COMARCH SUCCESS 51

52 WHY COMARCH SUCCESS BSS/OSS TRANSFORMATIONS Strategic advice in the field of consolidating OSS/BSS and multi- -country operations, optimizing resource management and business processes related to new technology rollouts and current market needs Transforming your corporate/business customer market by offering Unified Communications and meeting the needs of flexible contracting and self-service across multi-country organizations; this also includes ensuring a unified experience across multi-technology, multi-service offerings Turning BSS into a new business enabler (Cloud, M2M, etc.) to support new business models while securing the independence of telecom operators in the value chain and letting them monetize their assets, such as connectivity, security, unified services and payments Rethinking the IT architecture and redesigning product and service modelling across the OSS/BSS domains, based on TMF Frameworx (SID, etom, TAM), proven methodologies of product modelling and recommendations of other leading industry organizations, such as NGMN and ETIS Redesigning service fulfilment and operations based on the concept of a centralized product and service catalog to deliver customer service in a real-time mode, and speed up time-to-market for new services by implementing a One Company One Service idea (ability to copy product/ service models across the whole company, including multiple countries) OSS/BSS Managed Services transformations that aim to optimize TCO, enable new services and more 52

53 MANAGED SERVICES End-to-end System Delivery and Maintenance high standards of project responsibility: business KPIs/KQIs included in the contract, a single point of contact/responsibility BSS/OSS Transformations including legacy IT environment transformations to increase business and operational agility Infrastructure Outsourcing and Hosting Comarch s Data Centre locations allows offering full IaaS (infrastructure-as-a-service) solution models Seamless Migration from black box outsourcing towards fully managed processes process logic and third party systems and solutions to support the efficient execution of defined procedures WHY COMARCH SUCCESS 53

54 WHY COMARCH SUCCESS END-TO-END PROJECT DELIVERY Initial analysis and consulting: defining business requirements and project goals, analyzing systems and processes already in place, defining a system replacement / modification plan, designing the final picture of architecture and interfacing Proposing organizational changes: specifying the organizational structure and enforcing it efficiently within the project, including third parties, preparing risk management procedures, designing and proofing test procedures and switch-over procedures Solution design, implementation and integration: identification and verification of business needs, translating business needs into IT requirements, solution design, proof of concept, solution configuration, integration, first instance tests, user acceptance test, solution rollout, knowledge transfer Maintenance: incident & problem resolution, setup and configuration of upgrades and updates, proactive monitoring of system parameters Operational support: helpdesk service, consultancy Services Technical support: software updates and upgrades, change request design, development and delivery, benchmarking Professional training and best practice exchange: operational courses delivered to system users, advanced configuration courses for administrators and local supervisors, courses and materials (including multimedia) for trainers 54

55 With their modern and innovative OSS portfolio, Comarch has repeatedly demonstrated strong and reliable business partnering with Vodafone. Comarch has provided high quality COTS products, coupled with their impeccable services to implement solutions on time and within budget, adapting swiftly to new business requirements arising during and post implementation. Considering dimensions such as: time-to-market; quality to market; customer obsession; agility; value; innovation, Comarch is a partner who invariably ticks all of the boxes. Shane Gaffney, Director of OSS, Central Europe, Vodafone WHY COMARCH SUCCESS 55

56 WHY COMARCH SUCCESS CHAPTER II SUCCESS

57 WHY COMARCH SUCCESS SUCCESS 57

58 WHY COMARCH SUCCESS COMARCH TELECOM CUSTOMERS GLOBAL TELECOM GROUPS CUSTOMER BASE Company (Belgium) Operator type: Mobile E-Plus Gruppe (Germany) Operator type: Mobile T-Mobile (formerly GTS, Poland) Operator type: Mobile KPN (the Netherlands) Business type: Mobile Mobile Telesystems OJSC MTS (Russia) Business type: Mobile NetWorkS! (Poland) Operator type: Network Operator Orange (Poland) Operator type: Fixed, ISP IMPLEMENTATION SCOPE Managed Services (OSS) Next Generation Network Planning, Managed Services Convergent Billing for Business Customers Convergent Billling, Customer Management, Corporate Self Care, Billing Mediation, Reporting Tool, Enterprise Service Bus Next Generation Service Assurance, Service Inventory, SLA Monitoring Fault Management Convergent Billing, Customer Care, Business Process Management 58 SUCCESS

59 Rogers Communications (Canada) Operator type: Mobile / Multi-Play Telefónica Deutschland (Germany) Business type: Mobile and Fixed Telefónica (Global) Operator type: Mobile T-Mobile (Austria) Business type: Mobile T-Mobile (Poland) Business type: Mobile Telekom Austria Group (Austria) Business type: Mobile and M2M service provider Telekom Deutschland, (Germany) Business type: Mobile Vodafone (Germany) Business type: Mobile and Fixed Loyalty Management Configuration Management, Fault Management, Performance Management, OSS Mediation, OSS Framework Next Generation Network Planning, Next Generation Service Fulfillment Network Inventory, Service Inventory Self Care, Fault Management, Cloud Marketplace M2M Platform Network Inventory, Service Inventory Next Generation Service Assurance WHY COMARCH SUCCESS SUCCESS 59

60 WHY COMARCH SUCCESS FIXED AND MOBILE CUSTOMER Belize Telemedia Limited (Belize) Business type: Mobile, Fixed and ISP DTMS Mainz (Germany) Business type: Mobile, Fixed and ISP Kyivstar (Ukraine) Business type: Mobile, Fixed, ISP MDC Velcom GSM (Belarus) Business type: Mobile Netia (Poland) Business type: Fixed and ISP NextGenTel (Norway) Business type: Fixed and ISP IMPLEMENTATION SCOPE Convergent Billing, Customer Management, Business Process Management, Billing Mediation, Service Activation Convergent Billing, InterPartner Billing, Customer Management, Business Process Management, Offline Billing, Credit Control, Billing Mediation Convergent Billing, Billing Mediation, Service Activation InterPartner Billing, Billing Mediation, Service Activation InterPartner Billing, Convergent Billing, Customer Management, Business Process Management, Data Processing Server, Smart BSS, Service Delivery Platform, Fraud Detection, Billing Mediation Product Catalog, CRM, SelfCare, Next Generation Service Fulfillment, Convergent Billing, Billing Mediation 60 SUCCESS

61 Plus Communications (Albania) Business type: Mobile Polkomtel SA (Poland) Business type: Mobile SIA Bite (Latvia) Business type: Mobile Síminn (Iceland) Business type: Fixed and ISP UAB Bite (Lithuania) Business type: Mobile and ISP Convergent Billing, Customer Management, Billing Mediation InterPartner Billing Convergent Billing, InterPartner Billing, Customer Management, Business Process Management, Billing Mediation, Self Care, Service Activation Convergent Billing Convergent Billing, InterPartner Billing, Customer Management, Business Process Management, Billing Mediation, Self Care, Service Activation WHY COMARCH SUCCESS SUCCESS 61

62 WHY COMARCH SUCCESS MVNE/MVNO CUSTOMER CABLE/SATELLITE TV CUSTOMER Auchan Telecom (France) Business type: MVNO Turkcell Europe (Germany) Business type: MVNE Cable Onda (Panama) Operator type: Multiplay CableCom (Mexico) Operator type: Multiplay Grupo TVCable (Ecuador) Operator type: Multiplay IMPLEMENTATION SCOPE Convergent Billing, Customer Management, Business Process Management, Smart BSS, Dealer Care, Self Care Convergent Billing, Customer Management, Self Care, Billing Mediation, Application Integration Framework, Service Activation IMPLEMENTATION SCOPE Convergent Billing, InterPartner Billing, Customer Management, Business Process Management, Data Processing Server, Fraud Detection Convergent Billing, InterPartner Billing, Billing Mediation, Fraud Detection Convergent Billing, Customer Management, Business Process Management, InterPartner Billing, Self Care, Billing Mediation, Fraud Detection, Network Inventory, Service Activation 62 SUCCESS

63 Multimedia (Poland) Operator type: Multiplay ORS/simpli services (Austria) Operator type: Digital Terrestrial TV Vectra (Poland) Operator type: Multiplay ViaSat (USA) Operator type: Satellite ISP CONVERGENT COMMUNICATIONS CUSTOMER OnePhone (Germany) Business type: Convergent Communications Convergent Billing, Customer Management, Business Process Management, Cash Desk Convergent Billing, CRM, Self Care, Web Shop, Product Catalog, APIs, Service Activation, Trouble Ticketing Convergent Billing, Customer Management, Product Catalog, Billing Mediation Field Service Management IMPLEMENTATION SCOPE Convergent Billing, Interconnect Billing, Billing Mediation, Service Activation, CRM for Telecoms, Corporate Self Care, Network Inventory WHY COMARCH SUCCESS SUCCESS 63

64 WHY COMARCH SUCCESS VOIP ISP CUSTOMER telegrosik CUSTOMER fring (Israel) Operator type: Mobile, VoIP OXYCOM S.A. (Polska) Operator type: System aggregator, VoIP TELEGROSIK Galena (Poland) Business type: VoIP NASK (Poland) Business type: ISP IMPLEMENTATION SCOPE Smart BSS Convergent Billing, Billing Mediation, ESB (Enterprise Service Bus) Service Activation Smart BSS IMPLEMENTATION SCOPE Convergent Billing, Self Care 64 SUCCESS

65 Being aware of very positive references earned by Comarch in their previous implementations for communication service providers worldwide, we have chosen them to partner with us in this major transformation of our BSS and service fulfillment environment. Among the factors that influenced this decision were the completeness of Comarch s solutions, offering rich functionalities combined within one modern platform, as well as the company s vast experience in doing big IT transformations, including those that relate to the very demanding business customers. Jørn Hodne, COO at NextGenTel WHY COMARCH SUCCESS SUCCESS 65

66 WHY COMARCH SUCCESS CHAPTER III WHY COMARCH

67 WHY COMARCH 67 WHY COMARCH SUCCESS

68 WHY COMARCH SUCCESS COMARCH IN NUMBERS COMARCH IN NUMBERS Founding year RECOGNIZED Gartner, Forrester Research, IDC and more PUBLICLY TRADED GLOBAL 1991 Comarch onset on WARSAW STOCK EXCHANGE since 1999 THOUSANDS OF SUCCESFULLY COMPLETED PROJECTS ON Continents EMPLOYEES 5 40 REVENUES 250 M EUR (2014) USA 46 PRESENCE Europe Asia Middle East SUBSIDIARIES AND ASSOCIATES Countries + HEADQUARTERS KRAKÓW, POLAND LatAm 68 WHY COMARCH

69 ORGANIZATIONAL STRUCTURE AREAS OF RESPONSIBILITY AND ORGANIZATIONAL STRUCTURE prof. Janusz Filipiak Founder and CEO of Comarch SA Strategy, HR, Marketing Konrad Tarański CFO, Finance, Administration, Interior IT Systems Zbigniew Rymarczyk Vice-President of the Management Board, Director of ERP DIVISIONS Paweł Prokop Vice-President of the Management Board, Diector of PUBLIC SECTOR DIVISION Marcin Warwas Vice-President of the Management Board, Director of SERVICES DIVISION DIVISIONS Marcin Dąbrowski Vice-President of the Management Board, Director of TELECOMMUNICATIONS DIVISION Andrzej Przewięźlikowski Vice-President of the Management Board, Director of FINANCIAL SERVICES DIVISION Piotr Piątosa Director of COMARCH HEALTHCARE DIVISION Mariusz Lasek Director of COMARCH TECHNOLOGIES DIVISION WHY COMARCH SUCCESS WHY COMARCH 69

70 WHY COMARCH SUCCESS CUSTOMERS & OFFICES WORLDWIDE COMARCH - WORLDWIDE CUSTOMERS, PROJECTS, COMPANY, DATA CENTER 46 SUBSIDIARIES AND ASSOCIATES 70 LOCATIONS 49 CITIES 23 COUNTRIES 4 CONTINENTS Europe 1 Poland Bialystok, Bielsko-Biała, Gdansk, Gliwice, Katowice, Kielce, Krakow HQ, Lublin, Lodz, Poznan, Rzeszow, Tarnow, Warszawa, Wrocław 2 Finland Espoo 3 Ukraine Kiev, Lviv 4 Russia Moscow 5 Turkey Istanbul Asia 6 Albania Tirana 16 United Arab 7 Austria Emirates Dubai Innsbruck, Vienna 8 Germany 17 Malaysia Kuala Lumpur Berlin, Bremen, Dresden, Düsseldorf, Frankfurt, Hamburg, Hannover, Munich, Münster 9 Italy Milan 10 Switzerland Arbon, Lucerne 18 Singapore Singapore North America 19 Canada Saint John, Montreal, Toronto 11 Luxembourg Strassen 20 USA New York, Rosemont, 12 Belgium Chicago, Columbus Brussels UK London France Grenoble, Montbonnot Saint Martin, Lille, Lezennes South America 21 Panama Panamá City 22 Brazil Sao Paulo 15 Spain Madrid 23 Chile Santiago Worldwide Subsidiaaries, Customers, Projects Customers and Projects data center data center only 70 WHY COMARCH

71 CUSTOMERS IN ALL MAJOR INDUSTRIES SERVING GLOBAL BRANDS IN ALL MAJOR INDUSTRIES TELECOMMUNICATION FINANCIAL SERVICES FMCG RETAIL TRAVEL OIL & GAS WHY COMARCH SUCCESS WHY COMARCH 71

72 WHY COMARCH SUCCESS VALUE PROPOSITION FLEXIBLE, CONFIGURABLE SOLUTIONS Complete BSS/OSS portfolio with feature-rich, out-of-the-box functionalities, templates and models manage all crucial processes in your company from network resources to the customer Flexibility of IT solutions easily customize and configure your system according to your company s needs CUSTOMER-CENTRIC APPROACH Customer centricity enjoy a tailored approach throughout the project and shape the solution together with our architects Standards-based products with common architectural constructs, easy integration with legacy systems build future-proof IT architectures for your company COST-EFFICIENT BSS/OSS TRANSFORMATIONS Managed B/OSS Service and SaaS/PaaS options (own Data Center) Agile organization easily access the relevant experts from each domain and benefit from short decision-making paths Unified experience for managing new multi-tenant online services benefit from the opportunities of the digital era 72 WHY COMARCH

73 ANALYST COVERAGE Comarch s products have been recognized and positively evaluated in the following reports by analyst companies: ANALYST REPORT The Gartner CRM Vendor Guide, 2015 Global BSS, OSS, Enhanced and Enterprise Initiatives, 2014 Update Hype Cycle for Communications Service Provider Operations, 2014 Hype Cycle for Communications Service Provider Digital Services Enablement, 2014 Global CSP Billing Part 6b: Interconnect & Settlement and Partner Management Market Share Analysis, Forecast, and Global Supplier Assessment, 2014 Assuring Services in the Virtual Network, 2014 Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, and Global Supplier Assessment, 2014 Global CSP Billing Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast, and Global Supplier Assessment, 2014 Gartner European M2M Outlook, Competitive Landscape: Cross-Channel, Centralized, Catalog-Driven CRM, Order Management and Service Fulfillment for CSPs, Worldwide, 2014 Magic Quadrant for Operations Support Systems, 2013 Magic Quadrant for Integrated Revenue and Customer Management (IRCM), 2013 Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, , 2012 A Roundup of Future-Focused Research Into CSPs Customer Experience, 2012 Hype Cycle for Communications Service Provider Operations, 2012 Competitive Landscape report: M2M Platform and Software Providers for CSPs, 2012 Market Trends: OSS and BSS Are Bridging the Customer Experience Gap, 2012 Magic Quadrant for Operations Support Systems, 2012 Magic Quadrant for Integrated Revenue and Customer Management (IRCM), 2012 WHY COMARCH SUCCESS WHY COMARCH 73

74 WHY COMARCH SUCCESS ANALYST Analysys Mason Frost & Sullivan REPORT Modern Inventory Management Systems: Pricing Models and Market Review, 2014 Service fulfilment systems: worldwide market shares 2012, 2013 Management World 2012: what s new in service fulfillment?, 2012 Service fulfillment systems: worldwide forecast , 2012 M2M management software: supplier and product review, 2012 Customer care systems: worldwide market shares 2011, 2012 Service fulfillment systems: worldwide market shares 2011, 2012 Revenue management systems: worldwide market shares 2011, 2012 Global CSP Billing Part 6b: Interconnect & Settlement and Partner Management Market Share Analysis, Forecast, and Global Supplier Assessment, 2014 Assuring Services in the Virtual Network, 2014 Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, and Global Supplier Assessment, 2014 Global CSP Billing Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast, and Global Supplier Assessment, 2014 European M2M Outlook, 2014 Western European Mobile Communications Outlook 2011, 2012 Analysis of the Global Customer Experience Monitoring Market, 2012 Global CSP Billing Part 6: Interconnect & Settlements and Partner Management Market Forecast and Supplier Assessment, 2012 Global CSP Billing Part 5: Policy Management (Policy Reference) Market Forecast and Supplier Assessment, 2012 Global CSP Billing Part 4: Rating & Charging and Other Core Billing Functions Market Forecast and Supplier Assessment, 2011 Global CSP Billing Part 3: Mediation Market Forecast and Supplier Assessment, 2011 Sophisticated Services Demand Self-Tuning OSS, WHY COMARCH

75 WHY COMARCH 75 WHY COMARCH SUCCESS

76 WHY COMARCH SUCCESS Comarch Headquarters Al. Jana Pawla II 39 a Cracow Poland phone: fax: telecoms.comarch.com [email protected] [email protected] Comarch Inc W. Bryn Mawr Ave Suite 325 Rosemont, IL 60018, USA phone: Comarch AG Chemnitzer Str. 59b Dresden Germany phone: Comarch AG Avenue de la Toison d Or Brussels Belgium Phone Comarch UK Ltd. 19 Eastbourne Terrace Paddington London W2 6LG phone: Comarch Software Spain, S.L.U. Calle Caléndula, 93 Miniparc III Edificio E Alcobendas phone: Comarch Middle East FZ-LLC Building no 14, Office 203 PO. Box Dubai UAE Phone: About Comarch Comarch is a provider of complete IT solutions for telecoms. Since 1993 the company has helped CSPs on 4 continents optimize costs, increase business efficiency and transform BSS/OSS operations. Comarch solutions combine rich out-of-thebox functionalities with high configurability and are complemented with a wide range of services. The company s flexible approach to projects and a variety of deployment models help telecoms make networks smarter, improve customer experience and quickly launch digital services, such as cloud and M2M. This strategy has earned Comarch the trust and loyalty of its clients, including the world s leading CSPs: Vodafone, T-Mobile, Telefónica, E-Plus, KPN and MTS. Poland Albania Austria Belgium Brazil Canada Chile China Finland France Germany Italy Luxembourg Malaysia Panama Russia Spain Switzerland Turkey UAE UK Ukraine USA Bialystok, Bielsko-Biala, Gdansk, Gliwice, Katowice, Cracow (HQ), Lublin, Lodz, Poznan, Rzeszow, Tarnow, Warsaw, Wroclaw Tirana Innsbruck, Vienna Brussels Sao Paulo Montréal, Saint John Santiago Shanghai Espoo Lezennes, Montbonnot Saint-Martin, Berlin, Bremen, Dresden, Düsseldorf, Frankfurt, Hamburg, Hannover, Munich, Münster Milano Strassen Kuala Lumpur Panama City Moscow Madrid Arbon, Buchs, Luzern Istanbul Dubai London Kiev, Lviv New York, Rosemont Download this brochure in PDF to your mobile device by scanning the QR code below: