Avangate Subscription Billing

Transcription

1 Launch Products. Retain and Service Your Customers. Generate Recurring Revenues Across Any Channel. Accelerate Customer Insight. Software as a Service (SaaS) is quickly becoming the preferred mode of delivery for software and content, with sales expected to reach over $48 billion USD by As SaaS approaches critical mass, so too does the key revenue model supporting it: subscription billing. Most companies, however, take a transactional approach to billing, ignoring the individual customer at the center. This could negatively impact everything from your relevancy to the ability to quickly bring new products to market, ultimately reducing your potential to sustain and generate new revenues. s is part of the Sky integrated platform. It offers software and cloud services vendors an industry-tailored, customer-centric commerce solution. It places the individual at the center of each interaction and enables advanced subscription management with full transactional capabilities at every customer touch point.

2 - Features Features Description Catalogue management Product Catalog Quickly set up and manage your plan/subscription from the intuitive vendor interface. Configure plan options payment frequency, notifications, etc. - at the touch of a few buttons. Flexible billing plans (one time, recurring, usage, any combination) can be set on the fly. Plans & Pricing Choose from multiple flexible invoicing and pricing options for SaaS and cloud services products, license renewals, subscription add-ons, migrations and +/- prorations and product upgrades. Easily extend pricing breaks/discounts, support for any pricing models ad hoc, one time, recurring, discounts, grandfathering, regional pricing, tiered, custom, variable etc. Order Management Manage trials. Support group/enterprise sales. Bundle, prorate orders all from a centralized interface. & Rating Engine The rating engine helps you support multiple models one time, recurring, prorate mid period plan changes, align charges, automate usage data collection and rate it, reducing administration resources and financial errors. Selling & On boarding Hosted PCI Compliant PCI-compliant customizable product pages, checkouts and multiple ordering flows enable you to avoid the expense and inconvenience of obtaining the compliance ordering pages certification yourself. Ordering APIs Connect the subscriptions storefront to your own website or app with powerful APIs. Data Portability Easily import orders, subscriptions, products plans or customers. If you move from your current billing solution and have access to payment information, can work with you to transition the data seamlessly. APIs and Push notifications API Utilize our APIs to manage subscription details, access payment data, resend invoices, handle product info by SKU, track orders by source, manage multiple refunds, extract complex ordering data and monitor subscriptions billing and contract cycles. Event-triggered push notifications--covering everything from accounts (new, changes, past due) and orders to invoices, cancellations, fulfillment and delivery provide complete transparency.

3 - Features Features Description Management Customer OneView Centralize customer management, including support for role-based access control; find customers and subscriptions on a single place, manage subscriptions; view subscription value, stats, details and history, update subscription info; issue refunds and track history across multiple activities within the platform. Multi-model and Renewals Choose auto and/or manual billing and renewal. Configure renewal pricing. Set grace periods. Manage upgrades seamlessly. Extend promotions and discounts. Channel Enabled Sales Manage channel renewals and enable partners with powerful API 2.0 based sales and support applications. Support for subscriptions management across channels with the right attribution models for affiliates or partners. Automated Notifications Automate renewals and dunning management with automatic customizable and multi-language notices. Reporting and Analytics Manage your subscription business with out-of-the-box Monthly Recurring Revenue (MRR), renewals and expirations, fenewal forecast, trial conversion rate and cohorts reporting. Get instant access to the most important metrics--active customers and subscriptions, trials and cancelations--and audit logs and a custom reporting engine for unique business insights forecasts and automated scheduling in a variety of formatsfrom the dashboard. Customer Management Self-service Support Enable self-service with API-based or customizable hosted customer portal to reduce support costs and increase subscribers loyalty. Assisted Service Enable customer support for subscriptions perform complex customer tasks; manage payment, billing and delivery info; place new/upgrade orders; extend custom pricing; update cc info and extend billing cycles; and group multiple subscriptions.

4 - Benefits Launch Products Quickly set up and optimize your customer experience across multiple channels from one simple interface. Out-of-the-box subscription commerce hosted subscription pages will help you quickly set up and sell subscription plans without disrupting existing services. across multiple revenue models - including frials, freemium, perpetual, subscriptions and more - allow for rapid innovation with new combinations and bundles. Support complex plan configurations with an advanced product catalog that allows for multiple pricing configurations across currencies for a single product to reduce SKU proliferation. Advanced rate plans to support combination of one-time, subscription and usage--pre- and post-paid billing Flexible pricing configurations enable you to easily adapt your pricing, invoicing, discounts and licensing models on the fly to meet customer needs in any geography. Single-click in-app purchasing simplifies customer purchases, renewals and upgrades. Automatically generated system notices and dunning management Retain and Service Customers Deliver the optimal mix of self-service and assisted support for a positive user experience. An intuitive, on-demand self-service interface empowers customers to support and service themselves, increasing satisfaction. Powerful account management tools enable CSRs and telesales agents by giving them a single page, 360 degree of the customer account from which to easily update billing information, change subscriptions plans, process new orders (with existing or new payment info) and upsell new products or trials over the phone. Advanced CRM features, including campaign and lead management; customized templates and tracking, help to reduce churn and increase retention. s management can handle complex issues such as contract amendments, prorations, co-terminations, trial extensions, partial refunds, billing discounts for a fixed-time period, grace periods, and credit card updates, ensuring customer accounts are always in good shape. Data portability - unlike our competitors, you own your customer and subscription data, not us. will work with you to set up an import of your customer data seamlessly to avoid disruption or locked business. Assisted support agents can update billing information, change subscription plans, process new orders (with existing or new payment information), and upsell new products or trials, all over the phone or online, helping customers resolve complex issues or transactions quickly.

5 - Benefits Support s via Indirect NEW Advanced partner tools enable VARs/resellers and other indirect channels to support combinations of subscription sales and renewals. Direct Renewals allows end customers to self-renew online and keep channel partner attribution minimizing channel conflicts Maximize Recurring Revenues Across Any Channel Maximize opportunities from every customer interaction. Sell subscriptions via multiple channels shopping carts, in-app purchasing, channel enabled (distributors, resellers, affiliates, etc.) to ensure customers can act as soon as they re ready. Multiple shopping cart and buying path templates enable you to quickly configure, measure and optimize the purchasing experience and set up cross- and up-sell campaigns and other selling programs. Enriched API 2.0 and web hooks provides a seamless interface across multiple channels and touch points. Fully branded mobile optimized shopping cart extensions amplify mobile sales opportunities. Support global payments including credit card, check, POs, wire transfer, PayPal, and more, all in multiple currencies, ensuring customers from any country can build relationships with you. Accelerate Customer Insight Gain valuable insights into revenue growth and trends by region and product lines. Customer OneView graphical reporting helps you to understand big-picture B2B and B2C customer value to the business at a glance, across all channels not just subscriptions. Consolidated reporting tracks history across multiple activities in the platform and enables CSRs to provide enhanced support and improve customer service. reporting and analytics include cohort analysis and MRR, renewals-expirations, renewal forecast and trial conversion rates reports, and more, providing the data and analytical tools to manage your subscription business and grow and forecast revenue more effectively and efficiently.

6 Client Focus Large Enterprise Software Company Client Focus Padiact Results: Compressed 10+ month launch cycle into six weeks and expanded subscription sales into 100+ countries. Results: Increased sales by 330% and doubled number of countries selling into. Challenge: Was taking too long to bring new products to online markets; commerce systems were too fragmented and complex to integrate effectively across channels and geographies. Challenge: Needed to expand globally while offering customers a seamless buying experience. Solution: Outsourced go-to-market strategy, security and commerce platform to. s infrastructure enables the company to focus on developing new markets and selling. Solution: With, PadiAct is converting all trial customers that enter the shopping cart to paying customers; also takes care of all billing, invoicing and customer support for payment-related issues, freeing up PadiAct to focus on product features and development. Ready to Get Started? Go to to learn more. About is the leading customer centric commerce provider that enables companies to increase their online sales across touch points, manage subscription billing, and grow their distribution channels to profitably scale and enter new markets. s scalable and integrated solutions include a full-featured, modular and secure platform, a partner order and revenue management solution, as well as a constantly expanding worldwide affiliate network.