ABOUT ENETEL SOLUTIONS

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2 ABOUT ENETEL SOLUTIONS Enetel Solutions is a software development and system integration company which operates within Roaming Solutions group of companies. Our focus on one side is in Telco, Financial and Transportation verticals, where we have a long lasting experience in development, implementation, integration as well as operation and maintenance of complex information systems. On the other side we are focused on inhouse software development. We have developed and delivered large number of software solutions based on customers requests and have several software products of our own. We are developing state-of-the-art IT products and constantly striving towards innovation and creativity. Our success comes not only from our consultancy and technical expertise, but also from our customer-focused engagement style. We belive in a teamwork and continuous development and education of our employees. Innovation, determination, customer focus are the values we are commited to. We offer a valuable support to an improvement of our clients business operations through modern, holystic software solutions, consulting and optimization of business processes. Our determination is to use our expertise and develop outstanding software solutions for our clients and improve their business.

3 LINES OF BUSINESS Our vision is streamlined into two main lines of business Partners Products Integration and Development We are teaming up with the leading global software vendors to bring to our clients the best in class software solutions in areas of Billing and Charging, Job Management, Business Processes Automation, VAS Consolidation, Networks Design, MVNO Platforms, ERP, Big Data Analytics and Business Inteligence. We are the experts in fast and high quality development of customized software products that meet demands of our client. Software Development Enetel Solutions portfolio consists of wide range of in house developed software products in Telco, Financial, Transportation and Public sector, fully integrated in a complex and high-reliability enterprise solutions of our partners. Each step from planning to delivery is made through proven practices, with goal to deliver software tailored to customers requirements. Our commitment to our customers is always to deliver what we promise. Our experience, expertise and end-to-end approach to software development and systems integration, help our clients to: Consolidate their IT systems and improve efficiency Transform IT environment without disrupting customers daily processes Increase the level of automation Simplify the introduction of new services and technologies

4 OUR SERVICES Main areas of business and expertise include Business process analysis Solution design and architecture Software development System integration Performance optimization and data migration Operation and maintenance of IT systems Managed services and consultancy Delivery model Delivery of partners software products/solutions with accompanying services (installation, integration, development, support, managed operations) Turn-key software products delivery model (software design and development, system integration, data modeling and data migration) Outsourcing based on resource delivery model (on-, off-, near-shore) Software management through managed services

5 AREAS OF EXPERTIZE BSS/CRM domains Prepaid, postpaid, convergent billing Telco product catalog Customer Care solutions Customer experience analytics (Big Data) Provisioning Mediation Integration, migration and operations services VAS domain SMSC/MMSC/VMS/USSD GW consolidation M-Commerce (electronic and mobile payments) Non-card payment solution Service Delivery Platform

6 AREAS OF EXPERTIZE SAP technologies domain SAP ERP (FI, CO, MM, SD) implementation BOBJ Business Intelligence SAP Afaria Mobile Device Management solutions In-house software development domain E-Commerce solutions Social Networking platforms Content Management platforms Web development Mobile apps development Georeferenced Data Analytics

7 TECHNOLOGY PROFICIENCIES Our software development team has strong expertise in following segments of software development: Software development technologies Java C# JavaScript Node.JS PHP HTML, CSS PL/SQL, T-SQL Databases Oracle PostgresSQL MSSQL Server MySQL MongoDB Frameworks, libraries and techniques Spring Tapestry jquery Bootstrap Ajax SOAP, RPC Jasper Reports BIRT Reports Hibernate Google Maps API Activity Workflow

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9 MAIN PARTNERSHIPS ERICSSON Enetel Solutions provides continuous implementation, custom software development and operations services, integration with CRM and provisioning systems on billing and charging systems of Ericsson and prepresents Ericsson regional partner for billing and charging systems. Enetel Solutions was actively included in implementation and delivery of a number of customizations on Ericsson BSCS IX3 and ix R2 billing platforms. Our developers and system engineers were involved on-site in implementation, migration, test and operation and maintenance of Ericsson BSCS billing platforms. Within the scope of these projects we are fully responsible for business analysis, functional specification, solution design, solution architecture, UAT and documentation. We were responsible for delivery of number of customizations for Ericsson Charging System.

10 MAIN PARTNERSHIPS AUTOMIC Enetel Solutions uses ONE Automation solution from Automic to automate every aspect of our customer s business - processes, applications and infrastructure - to eliminate errors, ensure compliance, reduce costs and maintain services while providing a full dashboard with real-time updates. By taking away the stress of the everyday jobs management, our customers can focus on innovating, and in the same time achieve the required levels of cost containment, business agility and innovation through business automation strategy. ONE Automation solution by Automic, embodies the trend toward IT process automation convergence to cover the full spectrum of today s automation needs more than any other vendor s solution. Enetel Solutions is an exclusive partner of Automic for the region of South East Europe. By implementing ONE Automation solution, one of our CSP customer decreased the bill cycle time, and reduced the number of processing errors within the billing process significantly.

11 MAIN PARTNERSHIPS ENGHOUSE NETWORKS Our partner Enghouse Networks delivers comprehensive IT solutions for next generation telco network operators who include broadband wireless/mobile service providers, cable MSO, fiber to the home suppliers, wholesale, local/international carriers and enterprise business telecommunications providers. Enetel Solutions deploys Enghouse Networks software solutions to enable new revenue opportunities, enhance inter-departmental processes, deliver critical business intelligence, and save considerable costs for our customers. Enetel Solutions partnership with Enghouse Networks is bringing the decades of experience, an innovation culture, and dedicated support staff to our CSP customers. Enetel Solutions and Enghouse Networks are the strategic partners for growth.

12 MAIN PARTNERSHIPS SAP Enetel Solutions is the official Value Added Partner of SAP. By combining SAP products for the corporate governance we attained the Power Of Innovation. Within the SAP portfolio Enetel Solutions is specialized for the following areas: ERP Supports critical business processes, such as finance (FI), controlling (CO), material management (MM), sales and distribution (SD), and other essential corporate functions. Analytics Business intelligence (BI) helps users to make fact-based decisions with enterprise business intelligence solutions that enable users to engage with all their data, on any device, across any platform. Mobile Mobile solutions from SAP offer the foundation for enterprise mobility and integration with the core enterprise applications of its customers. HANA SAP Business Suite is also available powered by SAP HANA as its business suite that captures and analyzes data in real time on a single in-memory platform.

13 MAIN PARTNERSHIPS BETA SYSTEMS Beta Systems is a leading provider of IAM solutions designed for companies and industries that process large volumes of data. Their highly scalable products deliver proven IGA modules for application in the complex, heterogeneous IT environments of mid-sized businesses and large corporations. With our partner, we implement identity governance and administration (IGA) solutions that address the needs of mid-sized and large companies across all industries and make sure our customers reliably protect their data and meet the various applicable legal provisions. Already implemented at high ranking FSI companies in Serbia, these solutions secure handling of corporate data, significantly reducing operating costs and lowering the risk associated with data access.

14 PERFORMANCE MONITORING SOLUTION Network Performance Management: Based on adaptive SW Independent of the HW environment Implementation which doesn t require additional ICT infrastructure investment Our managed services offering: Base/advanced services with different support levels (audit, evaluation, consolidation, monitoring, reporting, maintenance, planning and ICT infrastructure design) Services adapted to your real needs, tailor-made solution SLA contract with precisely defined responsibility matrix Your benefits: Reducing operating costs, increasing productivity, company focus goes back to the core business, mitigating risk of the IT infrastructure and highly complex applications maintenance process, company retains control over all relevant processes

15 PERFORMANCE MONITORING SOLUTION Implementation Lifecycle PHASE 1 - ICT Audit and estimation Overview, documentation and evaluation of the existing ICT infrastructure PHASE 2 ICT infrastructure consolidation Correction of the identified problems in the existing ICT infrastructure PHASE 3 Performance monitoring Performance monitoring and report creation PHASE 4 IT support Support in resolving incidents and problems PHASE 5 ICT infrastructure maintenance Management and maintenance of the entire customer s ICT infrastructure PHASE 6 Planning and infrastructure design Service of the complete planning and development of the ICT infrastructure

16 PERFORMANCE MONITORING SOLUTION Managed Services Services Segmentation TIER 1 Operational Control Center Front End Team Monitoring of ICT infrastructure and applications TIER 2 Incident solving Problem correction Escalation towards Vendor in case that problem can t be resolved by Tier 2 support TIER 3 ICT infrastructure management Complete ICT infrastructure administration (Network, System, Database, Storage, Hardware administration) TIER 4 ICT infrastructure planning and development Design of the solutions required in ICT infrastructure development

17 GEO-REFERENCED BUSINESS INTELIGENCE SOLUTION GEOTELEMARK is web application which represents integrated solution for business support. Users from different departments can access relevant georeferenced data and generate reports. The intuitive power of geo-referenced data, combined with analytical power, provides opportunities that may not be detected in tabular data alone and can help in providing competitive edge. GEOTELEMARK provides real-time location based information in order to enhance workflows and improve decision making: Customer analysis and profiling Sales force planning and optimization Territory coverage analysis Availability analysis Asset overview Direct marketing improvement Management reporting improvement

18 GEO-REFERENCED BUSINESS INTELIGENCE SOLUTION Characteristics Displaying and analysing telecommunication network elements on Google Maps georeferenced maps Using Google Maps to visualize relevant information Can be used on various devices PC, tablets and smart phones Unified and intuitive view of assets (existing and planned assets etc.) and marketing data (customer data etc.) on the map Functionalities Data geo-referencing Search and filter data according to specific objects and attributes Grouping of filtered data on selected areas View of selected data on geo-referenced maps Synchronization of data from different sources Data entering over web and android application Access rights management Easy manipulation of objects on the map in terms of visibility

19 GEO-REFERENCED BUSINESS INTELIGENCE SOLUTION Deployment scenarios Presentation of the network objects and services in the given area see capacity in the particular point on the map Correlation of customer data and technical data for specific segments of customers Possibility to import questionnaire data and data analysis. Support for Sales Deparment in customer targeting and promotions. Consolidation and correlation of information about residential and business users, data import from different sources Import of other georeferenced data eg. data about competition Reporting based on different criteria

20 ENETEL ECOMMERCE PLATFORM APPROACH Service Focus Social Proof Following hottest trends and best practices in E-commerce industry, our platform provides best-ofbreed customer experience which is fully focused on driving CUSTOMER ACQUISITION, ARPU and SALES. Customer Experience Big Data Analytics Mobile First

21 E-COMMERCE BENEFITS Drive your customer acquisitions and sales Modernize your commerce infrastructure and gain access to dynamic bundling, pricing, subscriptions, offer management, and improved merchandising. Streamline plans, equipment packages, and content offerings for a vastly improved consumer experience, higher average order values, and reduced acquisition costs. Deepen customer relationships Use the single, omni-channel view of the customer to provide more streamlined and pertinent engagement. Discover the new opportunities to drive profitability, and improve customer relationships to reduce churn. Deploy and use telco-specific Product Content Management Design and implement a product and service catalog to simplify the process of maintaining content and in the same time increase ARPU and conversion rate. Grow your business Extend to new markets through the multi-site and multi-screen solutions capabilities. Decrease operation costs The nature of online channels fi ts the low cost, high effi ciency approach.

22 E-COMMERCE REFERENCE ENETEL SOLUTIONS E-COMMERCE PLATFORM POWERS LEADING RETAIL E-COMMERCE SITE IN SOUTHEAST EUROPE!

23 ISO CERTIFICATION ISO 9001:2008 Enetel Solutions has implemented and maintains Quality Management System which fullfils the requirements for the following standard: ISO 9001:2008 ISO Enetel Solutions has implemented Information Security Management System which fullfils the requirements for the following standard: ISO 27001

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