Clarity Assurance allows operators to monitor and manage the availability and quality of their network and services

Transcription

1 Clarity Assurance allows operators to monitor and manage the availability and quality of their network and services clarity.com

2 The only way we can offer World Class Infocomm service is through total automation and integration of various platforms, something many Telcos have desired but few have achieved. Mr Ambani Chairman Reliance Communications 2 Clarity Simplifying Operations

3 Operators need the ability to monitor and correlate service and the network performance in real-time using an integrated system that provides end-to-end automation of service assurance processes. Significantly reduce fault resolution times with automated analysis of root cause. Automated End-To-End Service Assurance Including service assurance as an integral step in business processes lets operators proactively ensure superior network and service performance, and meet the demands of customers for guaranteed quality of end-to-end services. Network disruptions are a major contributor to customer dissatisfaction and churn. Continuous monitoring of network performance and alarms provides the crucial information needed to understand the health of the network, and take on corrective actions to minimise degradation and downtime before it impacts business. Guaranteeing service performance is critical to acquiring and retaining customers - particularly valuable corporate customers. They know that poor service quality will impact their own business operations, and demand that measurement processes and violation penalties are in place to protect their interests. To achieve this, operators need the ability to monitor and correlate in real-time the customer, the service and the network performance through an integrated system that provides end-to-end automation of service assurance processes. Clarity Benefits for Reliance Communications Instant visibility of $9 billion dollars of inventory Correlation of faults to customer, location and service Four minutes to detect, analyse and correlate fibre cut anywhere in India Clarity Simplifying Operations 3

4 Marketplace Customer Manager Clarity Services Unified Catalog Order Manager Revenue Manager Consulting Business Quality Manager Infrastructure Management Fulfillment Assurance Program Governance Network Project Controller Network Asset Controller Network Site Controller Service Manager Performance Manager Inventory Manager Alarm Manager Identifier Manager Ticket Manager Discovery SLA Manager Spatial Manager Test Manager Field Service Manager Network & Systems Education Support Partner Support System Connect Report Connect Element Connect Figure 1: Clarity s Unified Architecture Assurance Clarity Assurance Suite The Clarity Assurance Suite allows operators to monitor and manage in real-time the availability and quality of the network and services to improve operational efficiency and support SLA compliance. With continuous, automated processing of network and system generated data, Clarity provides comprehensive service assurance with: Performance management to identify trends and potential service quality breaches before customers are impacted Alarm management to rapidly filter and notify operational resources of high impact alarms Key Benefits: Significantly reduce fault resolution times with automated analysis of root cause Minimise service degradation associated with network congestion, with proactive trending against business defined thresholds Identify and resolve problems in complex service environments before customers are affected, with correlation of network resources to customer services Enable continuous improvement of network performance and quality with configurable, graphical analysis tools Integrated resolution processes for incident assignment, analysis, field deployments, and management escalations and notifications. 4 Clarity Simplifying Operations

5 Clarity Assurance Products Clarity Performance Manager delivers improved quality of service with monitoring, analysis and reporting on the performance trends of physical and logical network elements and services. Collect network generated performance data for immediate analysis from any network reporting device or management system Drive operational activities with graphic-rich visualisation of network performance and trends, with drilldown capabilities to underlying network components Automate monitoring of operational and SLA thresholds to identify pending breaches and raise alarms and notifications according to defined business rules Optimise equipment investment with supporting analysis of network asset utilisation Clarity Ticket Manager centrally manages system and manually generated tickets for analysis and remedy. It links related incidents to focus corrective activities on the root cause issue, whilst providing a view of service impacts for customer query management. Consolidate service desk capabilities with automatic and manual template driven ticket creation and tracking through to resolution Integrated ticket management workflow to support best practice processes and ITIL implementation Distribute incidents to work groups in real-time to manage and resolve Correlate customer and network reported incidents to reduce redundant activities and provide accurate updates to customers Escalate incidents based on outage time, technical constraints and occurrence of other fault conditions Identify impact of network outages on SLA and quality of service objectives Clarity Alarm Manager provides a real-time view of network and system generated alarms to monitor and manage the entire network at an equipment, circuit, service or customer layer. It provides the tools to reduce mean time to detect and repair equipment and process errors, reducing network downtime and improving customer satisfaction. Alarm collection, filtering, correlation and impact analysis on customer, service and revenue Figure 2: Performance Manager monitors and reports on performance trends. Automated user notification and escalation with prioritisation, notification and escalation of all network alarms Configurable graphical and text based alarm presentation to provide the right information in the right format to the appropriate users Historical analysis, trending and reporting Automatic generation of incident tickets to drive corrective work activities Figure 3: Alarm Manager provides a real-time view of network and system generated alarms. Clarity Simplifying Operations 5

6 Clarity Field Service Manager provides centralised management of work force activities, enabling operators to perform network activities quicker, improving customer experience and reducing costs by improving resource efficiencies. Clarity SLA Manager lets operators monitor the guaranteed quality of service throughout the service assurance process. It provides tools to define, record, alarm and escalate end-to-end service and process KPIs enabling short-term tactical adjustments and long-term strategic corrective actions. Define comprehensive SLAs against customers, services or products for all processes including provisioning and usage activities Automatic SLA parameter measurement and monitoring provides the ability to meet stringent SLAs Improve customer satisfaction, offering higher service availability by prioritising faults and resource utilisation based on the impact to SLAs and customers Automatic threshold alert to raise warnings when a specific customer s SLA is about to be breached, enabling the operator to take preventive actions Provides real-time compilation of compliance reports Notification of breaches to management and billing systems for the calculation of rebates Clarity Field Service Manager provides centralised management of work force activities, enabling operators to perform network activities quicker, improving customer experience and reducing costs by improving resource efficiencies. Manage the full range of field service activities to resolve network incidents Automate the assignment of tasks to workgroups based on job type, skills and location Track job status, and notify on status and jeopardies Minimise site revisits by providing accurate information on the job location, equipment required and customer details Clarity Test Manager automates the testing of network services, enabling operators to confirm the availability of impacted services before work orders are closed, thus improving the customer experience. Improve mean time to repair for services with automatic initiation of testing workflow Schedule periodic testing in accordance with SLAs to provide ongoing assurance Configure test commands and preset thresholds that are automatically checked against test results to highlight exceptions Clarity Element Connect provides a common architecture for control of telecom equipment. It facilitates the interfacing of network performance and alarm collection processes from reporting network elements and management systems. Extensive library of out-of-the-box mediation devices to support network elements Reduce the cost of new equipment deployment with standard northbound interfaces and configurable southbound interfaces to any reporting network element or management system Enable zero-touch provisioning through to the network Full standards and protocol support including TMN, CMIP, SNMP, Q3, CORBA, XML, ASCII and TLI1 6 Clarity Simplifying Operations

7 The Clarity Portfolio The Clarity Portfolio is a unified solution designed to support the key business processes required to build and manage network infrastructure, create and sell innovative products, and fulfil and assure customer services. It is built on a common, modular, product architec-ture to provide end-to-end management of a multi-vendor, multiplatform, multi-service network. With a configurable and reusable design, the Portfolio is used to: Reduce operational costs with an integrated, adaptive solution to reduce the time, cost and resources required for the deployment and ongoing management of complex and evolving networks Increase competitiveness with the tools to quickly build revenue streams and adopt new business models whilst reducing the cost of market operations Implement industry best practices with embedded technology models, interfaces and automated process workflows across a single platform to proactively manage end-to-end business operations Build customer rapport by providing superior customer experience, high service quality, and competitive pricing The Clarity Assurance Suite is fully integrated with the Clarity Fulfillment Suite. It provides common data and processes across Fulfillment and Assurance to give maximum automation and integrity in provisioning and service quality management processes. About Clarity Established in 1994, Clarity s global headquarter is in Sydney, Australia, with offices located world-wide. For further information us at info@clarity.com or visit Clarity Simplifying Operations 7