Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs

Size: px
Start display at page:

Download "Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs"

Transcription

1 Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges where their services are quickly becoming a commodity and their margins are shrinking. Telcos are pressured to reduce operating costs, differentiate services, enhance customer experience, and generate new revenue streams from new 4G services. To address these challenges, telcos require a more holistic, robust, and agile Customer Relationship Management (CRM) system; that is fully integrated into the operator s business support systems (BSS). Redknee s end-to-end billing, customer care and revenue management solution allows operators to manage the entire subscriber relationship lifecycle through a single solution delivered on-premise or over the cloud. Key Messages Redknee s convergent billing and CRM solution comes with a complete suite of self-care products that can be delivered on-premise or over the cloud to reduce risk and time-to-launch. Redknee addresses the challenges telcos are facing to improve operational efficiency and manage customer data across different back office applications. It offers a converged billing and CRM solution that consolidates customer data and makes it available to all customer-facing applications. Redknee s innovative converged billing platform facilitates telcos to enhance customer experience, define and launch new services and promotions quickly, and reduce time to revenue by fully integrating the order to cash process. Redknee has integrated policy controls and business intelligence capabilities into the core platform that help analyze real-time customer data and provide personalized services at the same time. Redknee has experienced year-over-year revenue growth as a result of innovative

2 products and strong go-to-market initiatives as well as a healthy and growing pipeline. > > Why You Should Select Redknee In recent years, customer experience management has emerged as the top priority for telcos in which they must have a complete view of customer s profile. But unfortunately, today s telcos don t have a complete view of their customers because of uncoordinated front and back-office systems, as well as separate CRM and billing information silos. Redknee provides next-generation real-time converged billing, customer care and analytics software for service providers in an on-premise and cloud-based model. Redknee s billing and customer care solution bridges this gap with an integrated BSS and CRM to manage all subscriber data and service revenues through a single unified platform. The Redknee solution gives telcos greater agility to support new services, devices, and technologies, and gain a real-time 360 degree view of subscriber activity. The platform combines data elements from various business applications and displays it in a single view. The real-time business metrics facilitate telcos to make informed business decisions. > > Highlights Background Redknee commenced operations in 1999, with its headquarters in Canada. Today, Redknee has grown to serve telcos globally with offices in Australia, Germany, Hong Kong, India, Japan, Lebanon, Poland, Spain, Taiwan, UK and the US. Its revenues are distributed across the globe with the largest portion of its revenue coming from the EMEA region. In 2011, Redknee attributed 43% of its revenues to the EMEA region, 32% to Americas and 25% to the APAC region. Redknee has healthy and growing relationships with over 200 telcos across the globe. Redknee s client list includes AT&T, T-Mobile USA, Telefonica-O2 Group, TSTT, Vodafone Group, and Zain Group among others. Redknee offers an array of flexible deployment and commercial models to suit telco business requirements. These models include a right-to-use model (customer buys software), a termbased model (customer rents software and maintenance services for a specific period) and a cloud-based software-as-a-service (SaaS) model. Redknee has successfully deployed a multi-tenant architecture to host more than one MVNO in a private cloud with a roadmap to replicate this model for more clients. Redknee focuses on its key strengths, i.e. converged billing, and relies on partnerships for others. In recent years, Redknee has successfully built strong partnerships with leading IT vendors and system integrators. Redknee has leveraged the Microsoft Dynamics CRM framework to expand its real-time billing solution and has won multiple transformation projects in Europe and APAC as a result. In addition, Redknee has go-to-market partnerships with system integrators, such as Accenture, Tech Mahindra and TCS. These partnerships have helped Redknee strengthen its technology and services offerings.

3 Current position Linkage between policy controls and real-time analytics has become important for an end-to-end converged billing solution, a capability that has moved from nice-to-have to must-have status. Redknee s billing and customer care solution is an end-to-end solution with integrated policy controls and business intelligence (BI). Integrated Policy and Charging Rules Function (PCRF) capabilities enable flexibility in service personalization, which is important for telcos to create stickiness with customers. The solution establishes real-time policy environments that facilitate telcos to change service features and delivery options in real-time and on a case-by-case basis, for example customizing pricing rules. In addition, BI capabilities sitting on the core engine help telcos analyze dashboards in real-time. Some of the most popular use cases include analyzing the success of promotions and campaigns. Strongly integrated PCRF and BI capabilities are key differentiators of Redknee s converged billing platform, key strengths that many analysts firms believe will allow Redknee to secure a strong position in the market. As telcos move towards convergence of their business units, they demand platforms that can interact and respond in real-time to subscribers needs, regardless of service or technology. Redknee s billing and customer care platform facilitates telcos to enable self-care capabilities through the device and web, providing subscribers real-time access to their account and sub-account information, and the ability to manage usage, sign up for additional services, and personalize the experience from a centralized portal. Self-care capabilities carry a huge potential to reduce overall CRM costs, as subscribers get more customer care online. Redknee s commitment to innovation is central to the company s growth strategy. To date, Redknee has filed for more than 100 patents of which approximately 35 are granted. In the next months, Redknee plans to focus on integrating additional customer data points into the cloud based models. It is also investing to improve capabilities across cloud enablement, NGN convergence to enhance customer experience with a single bill and a single contact center across business units, and partner enablement to drive services on the platform. With a robust end-to-end solution, Redknee can secure itself a stronger position in this emerging marketspace. What sets Redknee apart from the competition? Redknee is a true end-to-end real-time converged billing vendor: In service since 2003, Redknee s real-time converged billing solution is one of the first to market and has been designed as a converged billing solution from Day-1. Redknee s solution has not been pieced together through acquisitions of post-paid billing by core vendors or prepaid INs by billing vendors. This means that Redknee does not have integration challenges and can therefore concentrate its R&D efforts on bringing new functionalities and innovation. Redknee has the most complete suite of products to enhance the customer experience: CSPs who want to differentiate in highly competitive markets to prevent churn and increase revenue will have to empower customers by: Offering control and choice: Flexible a la carte bundles and tariffs across services and devices that can be accessed by any channel. Flexible payment options (pre, post-paid and hybrid) Multiple self-care channels to select products, manage their accounts and pay their bills.

4 Gaining their confidence: Offer price plans that consumers understand (time, spend, application not only bandwidth). Offer complete visibility with real-time spend controls and notifications. Offering targeted promotions: Quickly launch unique offers for identified market segments (e.g. youth, business users etc ) Use real-time behavioral data to build and execute targeted campaigns Redknee s end-to-end converged billing solution circumvents any integration issues that other vendors, which have mashed prepaid and postpaid billing systems together, face when integrating real-time control layers with other applications such as policy control, analytics and real-time promotions. These challenges, therefore, are limiting CSPs ability to have meaningful interactions with customers in real-time. Redknee offers a convergent billing solution that is pre-integrated with CRM: Redknee became one of the first telco solution providers to pre-integrate its real-time converged billing solution with Microsoft Dynamics CRM. This has led to multiple service providers adopting the pre-integrated solution. Already, customers are realizing the benefits including at one customer, where they reported a 95% customer satisfaction rate and has helped to improve key performance metrics in its customer call centers, including a reduction in average talk time, higher call process ratio to agent, and an increase of first call resolutions to 88 percent, signifying increases in overall productivity and ROI, and allowing the company to serve more customers at a faster rate. Redknee and Microsoft s strategic alliance continues to expand, with recent commitments by Redknee to integrate its solution with SQL Server 2012, which will further advance Redknee s scalability and cloud-based offerings. > > Conclusion Managing the complex personalized life changing services that customers are growing to expect, means systems and internal processes must now give customers the flexibility to set usability controls, access limits, financial boundaries, and balance transfer mechanisms. To be most effective in addressing customer needs, systems and associated processes must also calculate and then notify customers of the financial impacts of an event or transaction as soon as it occurs. Such solutions must address all high-volume transactions from whatever source, regardless of how the final rating and charging strategy is defined to the end customer. This includes transactions from human-generated events such as SMS messages, data sessions, and voice calls, but also usage details from enterprise business solutions and those that involve M2M actions. So much of the customer relationship process today is oriented around the monetization and customer interaction functions. These areas must now provide the greatest level of flexibility to deliver a positive customer experience, to meet competitive pressures, and to keep the total cost of ownership at a minimized level. If the flexibility to support new business models and personalization options is limited, CSPs will have to forgo many of the opportunities that are now here, or create major workarounds using existing systems. This approach will lead to issues with accuracy, scalability, customer satisfaction and remaining current with key marketing needs.

5 Today s changing business environment has produced a combination of new requirements defined by multiple business drivers, as technology evolves and customer appetite for new service options advances. Redknee s billing and customer care system running on the Microsoft SQL Server, Windows Server, and Microsoft Dynamics CRM stack is well suited to address these changing needs in many situations. As time evolves, additional change will come from business scenarios created by marketingdriven organizations that recognize how cloud-based services, cross-industry business models and advanced M2M customer solutions are tomorrow s business reality. It is therefore essential that the business support solutions installed now be able to meet the customer environment that continues to define our changing world. For more information about Redknee s real-time monetization software, contact sales@redknee.com.

A Case Study: Vodacom Group and Redknee

A Case Study: Vodacom Group and Redknee A Case Study: Vodacom Group and Redknee Driving Growth in the Roaming Market and Improving the Customer Experience Summary > How Redknee enabled Vodacom to address the increasing market competition and

More information

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2.

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2. Athens Tower, Building B, 2-4 Mesogeion Ave., 5th Floor, GR 115 27, Athens, Greece Tel.: +30 2107473674 W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e

More information

Comarch Data Analytics and Monetization

Comarch Data Analytics and Monetization Comarch Data Analytics and Monetization Today s reality makes it increasingly tough for telecoms to generate revenues based solely on their core business: providing network connectivity. On the other hand,

More information

ARE YOU READY. to unveil your next-generation services?

ARE YOU READY. to unveil your next-generation services? ARE YOU READY to unveil your next-generation services? Give your subscribers WHAT THEY WANT ( ) Subscribers want more. More services, more control, more flexibility. At Redknee, we help operators maximize

More information

How Cloud Service Providers Can Effectively Monetize and Deliver the Ultimate Cloud Offering

How Cloud Service Providers Can Effectively Monetize and Deliver the Ultimate Cloud Offering How Cloud Service Providers Can Effectively Monetize and Deliver the Ultimate Cloud Offering Revenue Management for on-demand access to any service or resource in any volume By Raman Abrol, SVP and MD,

More information

Comarch Data Analytics and Monetization

Comarch Data Analytics and Monetization Comarch Data Analytics and Monetization Today s reality makes it increasingly tough for telecoms to generate revenues based solely on their core business: providing network connectivity. On the other hand,

More information

Driving Profitability through Innovative Pricing

Driving Profitability through Innovative Pricing Driving Profitability through Innovative Pricing > > The telecom market, like any other industry, has experienced the ups and downs of economic change over the past decade. This change has created a more

More information

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks Unified Charging and Solution. Unified Next Generation of Charging Systems in Mobile Networks Daniel Donhefner Nokia Siemens Networks Business Support Systems Research and Development 1 Motivation and

More information

HP Agile and Innovative Solutions for Service Providers. Teaming with Microsoft for next-generation solutions. HP Services

HP Agile and Innovative Solutions for Service Providers. Teaming with Microsoft for next-generation solutions. HP Services HP Agile and Innovative Solutions for Service Providers Teaming with Microsoft for next-generation solutions HP Services Meeting the demands of a challenging market In competitive business environments,

More information

Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers

Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers Position Paper Cross-Domain vs. Traditional IT for Providers Joseph Bondi Copyright-2013 All rights reserved. Ni², Ni² logo, other vendors or their logos are trademarks of Network Infrastructure Inventory

More information

ABOUT US WHO WE ARE. Helping you succeed against the odds...

ABOUT US WHO WE ARE. Helping you succeed against the odds... ACCURACY DELIVERED ABOUT US WHO WE ARE BizAcuity is a fast growing Business intelligence strategy company, providing reliable, scalable and cost effective consultancy and services to clients across the

More information

IBM and Comverse BSS/OSS Solution

IBM and Comverse BSS/OSS Solution IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach

More information

CORPORATE OVERVIEW. www.solgeniakhela.com SIMPLIFYING YOUR JOURNEY TO THE CLOUD

CORPORATE OVERVIEW. www.solgeniakhela.com SIMPLIFYING YOUR JOURNEY TO THE CLOUD CORPORATE OVERVIEW www.solgeniakhela.com SIMPLIFYING YOUR JOURNEY TO THE CLOUD Solgeniakhela is a leading Cloud provider offering cutting edge Cloud solutions that transform your organization CORPORATE

More information

The Evolution to Cloud Communications

The Evolution to Cloud Communications The Evolution to Cloud Communications The adoption of Cloud Communications by enterprises: An evolution, not a revolution Table of Contents Introduction... 1 The Emergence of Private, Public and Hybrid

More information

Announcement of the transaction with Oracle. Customer Frequently Asked Questions

Announcement of the transaction with Oracle. Customer Frequently Asked Questions Announcement of the transaction with Oracle Customer Frequently Asked Questions Objective What did Oracle announce about the transaction with eservglobal? Oracle announced that it has entered into an agreement

More information

amdocs > customer experience systems innovation Amdocs Convergent Billing 1

amdocs > customer experience systems innovation Amdocs Convergent Billing 1 amdocs > customer experience systems innovation Amdocs Convergent Billing AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM Amdocs Convergent Billing 1 2 Amdocs Convergent Billing amdocs >

More information

Successful Outsourcing of Data Warehouse Support

Successful Outsourcing of Data Warehouse Support Experience the commitment viewpoint Successful Outsourcing of Data Warehouse Support Focus IT management on the big picture, improve business value and reduce the cost of data Data warehouses can help

More information

A Whitepaper for Corporate Decision-Makers

A Whitepaper for Corporate Decision-Makers A Whitepaper for Corporate Decision-Makers Optimizing the Monetization of a Connected Universe Leveraging a Carrier-Grade Billing Platform to Maximize Service Revenues in the New Digital & Subscription

More information

MCCM: An Approach to Transform

MCCM: An Approach to Transform MCCM: An Approach to Transform the Hype of Big Data into a Real Solution for Getting Better Customer Insights and Experience Muhammad Salman Sami Khan, Chief Research Analyst, Global Marketing Team, ZTEsoft

More information

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers White paper Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers Service management solutions enable service providers to manage service

More information

The Birth of BSSaaS. Volume 8, Issue 9. 1 www.pipelinepub.com Copyright 2012, Pipeline Publishing, L.L.C. All Rights Reserved. By: Scott St.

The Birth of BSSaaS. Volume 8, Issue 9. 1 www.pipelinepub.com Copyright 2012, Pipeline Publishing, L.L.C. All Rights Reserved. By: Scott St. Volume 8, Issue 9 The Birth of BSSaaS By: Scott St. John Cloud is probably best defined as what it is not. Cloud is not rigid, cumbersome, inflexible, high-maintenance, or particularly difficult to implement.

More information

How To Manage An Ip Telephony Service For A Business

How To Manage An Ip Telephony Service For A Business Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

Transforming Business Processes with Agile Integrated Platforms

Transforming Business Processes with Agile Integrated Platforms Transforming Business Processes with Agile Integrated Platforms SPRING 2015 Sponsored by SAP Technology Business Research, Inc. Technology changes, but the needs of business do not. Integration is essential

More information

New Business Models Are Today s Reality: Flexible and Adaptable Business Solutions Are a Critical Necessity

New Business Models Are Today s Reality: Flexible and Adaptable Business Solutions Are a Critical Necessity New Business Models Are Today s Reality: Flexible and Adaptable Business Solutions Are a Critical Necessity An Executive Brief www.frost.com Stratecast Frost & Sullivan NEW BUSINESS MODELS ARE TODAY S

More information

Cloud vision and capabilities

Cloud vision and capabilities Nov 7, 2012 Cloud vision and capabilities - N-Cloud framework - Introduction Marv Mouchawar President, Cloud Services NTT DATA Inc Kazuhiro Gomi President & CEO NTT America Steve Nola CEO, Cloud Solutions

More information

Why Cloud BI? of Software-as-a-Service Business Intelligence. Executive Summary. This white paper explores the 10 substantial

Why Cloud BI? of Software-as-a-Service Business Intelligence. Executive Summary. This white paper explores the 10 substantial of Software-as-a-Service Business Intelligence Executive Summary Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business Intelligence tools used to

More information

ANALYTICS PAYS BACK $13.01 FOR EVERY DOLLAR SPENT

ANALYTICS PAYS BACK $13.01 FOR EVERY DOLLAR SPENT RESEARCH NOTE September 2014 ANALYTICS PAYS BACK $13.01 FOR EVERY DOLLAR SPENT THE BOTTOM LINE Organizations are continuing to make investments in analytics to meet the growing demands of the user community

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

Cloudy with 100% Visibility: Monitoring Application Performance in Hybrid Clouds

Cloudy with 100% Visibility: Monitoring Application Performance in Hybrid Clouds Whitepaper Cloudy with 100% Visibility: Monitoring Application Performance in Hybrid Clouds INTRODUCTION The hybrid cloud model combining public cloud services with private (on-premises) resources is immensely

More information

AdvOSS Converged Billing System

AdvOSS Converged Billing System AdvOSS Converged Billing System AdvOSS is an emerging Canadian vendor of technologically advanced solutions that enable any Service Provider to realize all of its needs in aspects of service delivery,

More information

TRENDS. Changes in customer behavior and emerging technologies are reshaping the customer experience. Are you keeping up?

TRENDS. Changes in customer behavior and emerging technologies are reshaping the customer experience. Are you keeping up? 5 CONTACT CENTER TRENDS YOU NEED TO KNOW Changes in customer behavior and emerging technologies are reshaping the customer experience. Are you keeping up? AN OFFICIAL MITEL KNOWLEDGE HUB GUIDE The face

More information

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the

More information

<Insert Picture Here>

<Insert Picture Here> Oracle and MetaSolv Acquisition Announcement Delivering a leading end-to-end packaged software solution addressing the key business processes of the Communications Industry General

More information

Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It

Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It 1 Presenter Jon Setuain Senior Consultant at Openbravo 2 Trusted Vendor World leader

More information

Real-time: changing the billing landscape

Real-time: changing the billing landscape Real-time: changing the billing landscape Intelligent Next Generation Billing Congress Berlin, November 2006 Eirwen Nichols, Principal Analyst Email: eirwen.nichols@ovum.com Direct line: +44(0)20 7551

More information

WHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective

WHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective WHITE PAPER OCTOBER 2014 Unified Monitoring A Business Perspective 2 WHITE PAPER: UNIFIED MONITORING ca.com Table of Contents Introduction 3 Section 1: Today s Emerging Computing Environments 4 Section

More information

Copyright 2015 Elitecore Technologies. www.elitecore.com

Copyright 2015 Elitecore Technologies. www.elitecore.com Our Journey So Far 2013-15 2010-12 Elitecore merges with Sterlite Technologies 2007-09 Aggressively expands in SEA Listed on BSE & NSE 1999 Established by launching Java based Internet software for ISPs

More information

Canvas VAS Transformation & Consolidation. Whitepaper. www.telenity.com info@telenity.com

Canvas VAS Transformation & Consolidation. Whitepaper. www.telenity.com info@telenity.com Canvas VAS Transformation & Consolidation Whitepaper AHL Serbest Bölgesi, No:57 Yeşilköy, 34830 Istanbul, 1 Turkey Phone: +90 212 468 2100 Fax: +90 212 465 0910 Table of Contents Executive Summary... 3

More information

CRM for Real Estate Part 1: Why CRM?

CRM for Real Estate Part 1: Why CRM? CRM for Real Estate Anne Taylor Contents Introduction... 1 Typical Challenges for Real Estate... 2 How CRM can Help... 3 Conclusion... 6 Introduction Some Real Estate organizations are still asking why

More information

PRODUCT FAMILY OVERVIEW

PRODUCT FAMILY OVERVIEW PRODUCT FAMILY OVERVIEW The Challenge Facing Software Publishers For software and technology vendors, growing business in an increasingly competitive environment means finding new ways to penetrate existing

More information

Why Cloud BI? The 10 Substantial Benefits of Software-as-a-Service Business Intelligence

Why Cloud BI? The 10 Substantial Benefits of Software-as-a-Service Business Intelligence The 10 Substantial Benefits of Software-as-a-Service Business Intelligence Executive Summary Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business

More information

Streamlining Order Delivery of Next-Generation Business Services

Streamlining Order Delivery of Next-Generation Business Services Streamlining Order Delivery of Next-Generation Business Services Prepared by Caroline Chappell, Principal Analyst, NFV & Cloud Sarah Wallace, Analyst Heavy Reading White Paper March 2015 Monetizing Next-Generation

More information

The Order Management Tipping Point:

The Order Management Tipping Point: The Order Management Tipping Point: Why Salesforce is at the Center of the New Communication Service Provider Architecture Sponsored by Technology Changing the Customer Change is constant for all industries,

More information

"Service Lifecycle Management strategies for CIOs"

Service Lifecycle Management strategies for CIOs "Service Lifecycle strategies for CIOs" Ralf Hart, Sales Manager CEE Europe FrontRange Solutions 10th December 2008 Agenda FrontRange Solutions The challenges the IT community faces What is the solution?

More information

Infor10 Corporate Performance Management (PM10)

Infor10 Corporate Performance Management (PM10) Infor10 Corporate Performance Management (PM10) Deliver better information on demand. The speed, complexity, and global nature of today s business environment present challenges for even the best-managed

More information

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution A Customer Centric Digital Platform For Utilities A Joint Capgemini and Pegasystems Solution 2 A Customer Centric Digital Platform For Utilities Utilities the way we see it Utilities in a changing world

More information

Managing Your Consulting Firm for Growth. Worldwide Survey

Managing Your Consulting Firm for Growth. Worldwide Survey Managing Your Consulting Firm for Growth Worldwide Survey An IDC InfoDoc, sponsored by Deltek July 2014 Managing Your Consulting Firm for Growth Executive Summary Consulting firms report a bullish outlook

More information

Transform your customer relationships. Avanade Customer Relationship Management Services

Transform your customer relationships. Avanade Customer Relationship Management Services Transform your customer relationships Avanade Customer Relationship Management Services The opportunity to improve business results with solutions that drive better customer relationships and insights

More information

Accenture & NetSuite

Accenture & NetSuite Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these

More information

Building The Business Case For Launching an App Store

Building The Business Case For Launching an App Store Building The Business Case For Launching an App Store Why Telcos and ISPs are perfectly positioned to become the SaaS channel for their SMB customers This paper is intended to help ISPs and Telcos realize

More information

Data as a Service Virtualization with Enzo Unified

Data as a Service Virtualization with Enzo Unified Data as a Service Virtualization with Enzo Unified White Paper by Blue Syntax Abstract: This white paper explains how companies can benefit from a Data as a Service virtualization layer and build a data

More information

are you helping your customers achieve their expectations for IT based service quality and availability?

are you helping your customers achieve their expectations for IT based service quality and availability? PARTNER BRIEF Service Operations Management from CA Technologies are you helping your customers achieve their expectations for IT based service quality and availability? FOR PARTNER USE ONLY DO NOT DISTRIBUTE

More information

ITSM/A Design & Optimization Services: ProvidING the Roadmap for IT Transformation

ITSM/A Design & Optimization Services: ProvidING the Roadmap for IT Transformation ITSM/A Design & Optimization Services: ProvidING the Roadmap for IT Transformation How we work with our clients to optimize their IT Infrastructure for greater efficiencies and reduced costs Overview

More information

What s the next big thing for telecom operators? Chances are we re already working on it.

What s the next big thing for telecom operators? Chances are we re already working on it. tieto.com/operators Austria, Belarus, Canada, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, India, Indonesia, Italy, Latvia, Lithuania, Malaysia, Netherlands, Norway, Poland, Russia,

More information

Copyright 2015 Accenture All rights reserved. 2

Copyright 2015 Accenture All rights reserved. 2 Copyright 2015 Accenture All rights reserved. 2 Cable operators have consistently generated strong returns for 1shareholders But new pressures: Competition, Consolidation 2& Convergence Plus: Customers

More information

UC And Collaboration Adoption By Business Leads To Real Benefits

UC And Collaboration Adoption By Business Leads To Real Benefits A Custom Technology Adoption Profile Commissioned By Cisco Systems UC And Collaboration Adoption By Business Leads To Real Benefits July 2013 Deployment Of Broad Set Of Collaboration Capabilities Across

More information

Differentiate your business with a cloud contact center

Differentiate your business with a cloud contact center Differentiate your business with a cloud contact center A guide to selecting a partner that will enhance the customer experience An Ovum White Paper Sponsored by Cisco Systems, Inc. Publication Date: September

More information

On the call today from MIND is Mrs. Monica Iancu, MIND's CEO, who will summarize our major achievements in 2013 and discuss our business.

On the call today from MIND is Mrs. Monica Iancu, MIND's CEO, who will summarize our major achievements in 2013 and discuss our business. Andrea Dray Greetings, and welcome to the MIND CTI Fourth Quarter and Full Year 2013 Earnings Conference Call. At this time, all participants are in a listenonly mode. A brief question-and-answer session

More information

Necto on Azure The Ultimate Cloud Solution for BI

Necto on Azure The Ultimate Cloud Solution for BI Necto on Azure The Ultimate Cloud Solution for BI TECHNICAL WHITEPAPER Introduction Organizations of all sizes and sectors need Business Intelligence (BI) to scale operations, improve performance and remain

More information

Better Together with Microsoft Dynamics CRM

Better Together with Microsoft Dynamics CRM Better Together with Microsoft Dynamics CRM Enhance the power and effectiveness of Microsoft Dynamics CRM business software with Microsoft products and technologies that work even better, together. Microsoft

More information

Sutherland Insights. Network Function Virtualization

Sutherland Insights. Network Function Virtualization Sutherland Insights Network Function Virtualization Page left intentionally blank e NETWORK FUNCTION VIRTUALIZATION Communication service providers (CSPs) are facing several challenges due to a decline

More information

SaaS A Product Perspective

SaaS A Product Perspective SaaS A Product Perspective Software-as-a-Service (SaaS) is quickly gaining credibility and market share against traditional packaged software. This presents new opportunities for product groups and also

More information

agility made possible

agility made possible SOLUTION BRIEF CA Private Cloud Accelerator for Vblock Platforms how quickly can your private cloud support the increasing demand for business services and accelerate time-to-value for your Vblock platforms

More information

The Order Management tipping point. Why Salesforce is at the center of the new Communication Service Provider architecture

The Order Management tipping point. Why Salesforce is at the center of the new Communication Service Provider architecture The Order Management tipping point Why Salesforce is at the center of the new Communication Service Provider architecture Why Salesforce is at the center of the new Communication Service Provider architecture

More information

WIRELESS MARKET. Top 5 Qualities of a Successful Wireless Service Provider. Functions and features of H2O, a next-gen billing & back-office solution

WIRELESS MARKET. Top 5 Qualities of a Successful Wireless Service Provider. Functions and features of H2O, a next-gen billing & back-office solution HOW TO SURVIVE THE WIRELESS MARKET OVERVIEW: Top 5 Qualities of a Successful Wireless Service Provider Choosing the right BSS/OSS Functions and features of H2O, a next-gen billing & back-office solution

More information

SAP Customer Relationship Management. Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation

SAP Customer Relationship Management. Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation SAP Customer Relationship Management Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers CONTENT 3 Overview ^ 4 ^ 5 Strategic Imperatives for

More information

Wrap and Renew Digital SOA Catalog Offerings

Wrap and Renew Digital SOA Catalog Offerings Wrap and Renew Digital SOA Catalog Offerings Introduction and market scenario An explosive nexus of four digital forces mobile, cloud, social media, and big data combined with the Internet of Things (IoT),

More information

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience.

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience. Service assurance for communications service providers White paper Improve service quality and enhance the customer experience. December 2007 2 Contents 2 Overview 2 Move to a competitive business model

More information

HYBRID CLOUD SERVICES HYBRID CLOUD

HYBRID CLOUD SERVICES HYBRID CLOUD SERVICES SOLUTION SUMMARY SEIZE THE ADVANTAGE From the workplace to the datacenter, the enterprise cloud footprint is growing. It delivers on-demand development resources. It accommodates new digital workloads.

More information

TBR. IBM Cloud Services Balancing compute options: How IBM Smart Business Cloud can be a catalyst for IT transformation

TBR. IBM Cloud Services Balancing compute options: How IBM Smart Business Cloud can be a catalyst for IT transformation T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. IBM Cloud Services Balancing compute options: How IBM Smart Business Cloud can be a catalyst for IT transformation Author: Stuart Williams Director,

More information

Economic Benefits of Cisco CloudVerse

Economic Benefits of Cisco CloudVerse Economic Benefits of Cisco CloudVerse Executive Summary Cloud enables IT to be delivered as a service, when and wherever it is needed, from central, secure, public and private data centers. Enterprises

More information

Enterprise Architecture for Communication Service Providers: Aligning Business Goals to IT

Enterprise Architecture for Communication Service Providers: Aligning Business Goals to IT WIPRO CONSULTING SERVICES Enterprise Architecture for Communication Service Providers: Aligning Business Goals to IT www.wipro.com/consulting Enterprise Architecture for Communication Service Providers:

More information

The New Rules of Workforce Management

The New Rules of Workforce Management The New Rules of Workforce Management What can today s Workforce Management solutions do for your contact center? Provide advanced functionality, including leave management, self-service, mobile features

More information

Driving Customer Experience Excellence

Driving Customer Experience Excellence Driving Customer Experience Excellence with Your Contact Center Bucher + Suter AG www.bucher-suter.com info@bucher-suter.com Bucher + Suter AG www.bucher-suter.com info@bucher-suter.com 55 It s increasingly

More information

Evolving MS from network efficiency to value creation

Evolving MS from network efficiency to value creation Evolving MS from network efficiency to value creation By John Darnbrough (Research Associate) & Kris Szaniawski (Principal Analyst), Informa Managed services are evolving from a focus on network efficiencies

More information

SERVICE LIFECYCLE MANAGEMENT: PATHWAY TO PROFITABLE SERVICE

SERVICE LIFECYCLE MANAGEMENT: PATHWAY TO PROFITABLE SERVICE WRITTEN BY: JOHN CARROLL, CHIEF EXECUTIVE OFFICER FEBRUARY 2013 Page 2 of 9 In The Service Council s The Role of Service Culture In Driving Service Revenues research (October 2012), virtually half of organizations

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

Financial Services. Market Insights, Drivers & Best Practices

Financial Services. Market Insights, Drivers & Best Practices Financial Services Market Insights, Drivers & Best Practices Purpose This guide provides key insights for digital marketing practitioners and executives working in the Financial Services industry. Those

More information

Research Report Charging and Billing for the Digital Economy

Research Report Charging and Billing for the Digital Economy Research Report Charging and Billing for the Digital Economy Copyright Openet Telecom, 2013 Index Introduction 3 1. The Future for Traditional Billing and Charging 4 2. Innovating and Accelerating Time

More information

I want customers to selfservice. place orders online

I want customers to selfservice. place orders online I need to support the products and services we sell I need quoting for subscription, recurring charges and bundles I want customers to selfservice problems and place orders online I want effective product

More information

Data Center Solutions

Data Center Solutions Data Center Solutions New Data Center Challenges Require New Solutions Data Center Architecture. Inside and Out. Data centers are mission-critical facilities. A silo-based approach to designing, deploying

More information

Bring your data to life with Microsoft Power BI. Peter Myers Bitwise Solutions

Bring your data to life with Microsoft Power BI. Peter Myers Bitwise Solutions Bring your data to life with Microsoft Power BI Peter Myers Bitwise Solutions Presenter introduction Peter Myers Independent BI Expert, Bitwise Solutions BBus, SQL Server MCSE, Data Platform MVP (since

More information

CUSTOMER EXPERIENCE MANAGEMENT. enabled by. www.infonova.com

CUSTOMER EXPERIENCE MANAGEMENT. enabled by. www.infonova.com CUSTOMER EXPERIENCE MANAGEMENT enabled by www.infonova.com CEM TURN YOUR CUSTOMERS INTO FANS In the changing and highly competitive business environment of the Telecommunication and Digital Services marketplace,

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

Pipeline. Your OSS/BSS Information Source. Delivering Customer-Personalization Through Intelligent Applications

Pipeline. Your OSS/BSS Information Source. Delivering Customer-Personalization Through Intelligent Applications Pipeline Your OSS/BSS Information Source. Delivering Customer-Personalization Through Intelligent Applications Key Strategies For Increasing Revenue Through Personalization By John Konczal and Michael

More information

How To Integrate With Salesforce Crm

How To Integrate With Salesforce Crm Introduction Turbo-Charge Salesforce CRM with Dell Integration Services By Chandar Pattabhiram January 2010 Fueled by today s fiercely competitive business environment, IT managers must deliver rapid,

More information

The Compelling TCO Case for Cloud Computing in SMB and Mid-Market Enterprises

The Compelling TCO Case for Cloud Computing in SMB and Mid-Market Enterprises The Compelling TCO Case for Cloud Computing in SMB and Mid-Market Enterprises A 4-year total cost of ownership (TCO) perspective comparing cloud and on-premise business application deployment Sanjeev Aggarwal,

More information

Customer Experience Strategy and Implementation

Customer Experience Strategy and Implementation Customer Experience Strategy and Implementation Enterprise Customer Experience Transformation 2014 Andrew Reise, LLC. All Rights Reserved. Enterprise Customer Experience Transformation Executive Summary

More information

The business owner s guide for replacing accounting software

The business owner s guide for replacing accounting software The business owner s guide for replacing accounting software Replacing your accounting software is easier and more affordable than you may think. Use this guide to learn about the benefits of a modern

More information

BIG DATA + ANALYTICS

BIG DATA + ANALYTICS An IDC InfoBrief for SAP and Intel + USING BIG DATA + ANALYTICS TO DRIVE BUSINESS TRANSFORMATION 1 In this Study Industry IDC recently conducted a survey sponsored by SAP and Intel to discover how organizations

More information

IT Evolution: Today and Tomorrow

IT Evolution: Today and Tomorrow IT Evolution: Today and Tomorrow Insights from the VMware 2013 Journey to IT as a Service Survey AUGUST 2013 As virtualization has evolved and matured, some companies are benefiting more than others.

More information

Customer Lifecycle Management How Infogix Helps Enterprises Manage Opportunity and Risk throughout the Customer Lifecycle

Customer Lifecycle Management How Infogix Helps Enterprises Manage Opportunity and Risk throughout the Customer Lifecycle Customer Lifecycle Management How Infogix Helps Enterprises Manage Opportunity and Risk throughout the Customer Lifecycle Analytics can be a sustained competitive differentiator for any industry. Embedding

More information

The SAS Transformation Project Deploying SAS Customer Intelligence for a Single View of the Customer

The SAS Transformation Project Deploying SAS Customer Intelligence for a Single View of the Customer Paper 3353-2015 The SAS Transformation Project Deploying SAS Customer Intelligence for a Single View of the Customer ABSTRACT Pallavi Tyagi, Jack Miller and Navneet Tuteja, Slalom Consulting. Building

More information

Connected Product Maturity Model

Connected Product Maturity Model White Paper Connected Product Maturity Model Achieve Innovation with Connected Capabilities What is M2M-ize? To M2Mize means to optimize business processes using machine data often accomplished by feeding

More information

CRM in Insurance: New Opportunities in the Digital Age

CRM in Insurance: New Opportunities in the Digital Age CRM in Insurance: New Opportunities in the Digital Age Author: Mark Breading, SMA Partner Published Date: September, 2015 This sponsored white paper is based on SMA s ongoing research on the CRM and the

More information

Introducing Microsoft SharePoint Foundation 2010 Executive Summary This paper describes how Microsoft SharePoint Foundation 2010 is the next step forward for the Microsoft fundamental collaboration technology

More information

2014-2015 Cloud-Based Contact Center Infrastructure Market Report

2014-2015 Cloud-Based Contact Center Infrastructure Market Report ABSTRACT 2014-2015 Cloud-Based Contact Center Infrastructure Market Report The seventh edition of DMG Consulting s Cloud-Based Contact Center Infrastructure Market Report provides an in-depth analysis

More information

How To Use Intacct

How To Use Intacct Intacct Financial Management and Accounting System Intacct is the award winning cloud financial management and accounting system specifically designed to help small and midsized enterprises improve company

More information