Comarch Customer Management

Transcription

1 helps communication service providers sell more services, get closer to their customers and significantly reduce customer churn. Pre-integrated with the Comarch OSS/BSS suite and designed to work well with external OSS/BSS infrastructures, is a flexible solution that enables telecoms to benefit from single customer view and gain deep understanding of the customer base. The system provides extensive knowledge about customers to achieve increased savings in customer service processes.

2 allows building-up customer agility by offering a seamless customer experience and providing a reliable 360-degree customer view. Thanks to preintegration with other Comarch BSS/OSS suite components, the system stimulates business growth with carefully designed, intuitive and user-friendly IT tools. Comarch CM increases personnel efficiency, speeds up new contract creation and offers a wide range of tools for engaging customers. is a complex rapid market response tool that gives the competitive edge and enhances customers loyalty.

3 INCREASE CUSTOMER AGILITY THROUGH A SEAMLESS CUSTOMER EXPERIENCE Benefit from real time access to a complete, contextualized 360-degree customer view to deliver superior service across all contact channels including call center, retail, self-service and more Provide Immediate Response to incoming orders and inquiries and extend personalized product and service offers Increase customer satisfaction while lowering the cost of customer service by empowering clients with innovative and intuitive self-service tools Quickly and easily create and modify customer contracts using eligibility and availability checks Track entire customer contact lifecycles SELL MORE SERVICES AND BUILD NEW ONES ACCORDING TO CLIENT NEEDS Handle sales opportunities quickly and effectively thanks to a comprehensive and personalized customer view presented in a user-friendly form Shorten new offer time-to-market with catalog-driven order processing Engage customers through a wide range of communication channels Send and track individual personalized offers and promotional codes targeted to each customer segment REDUCE CHURN AND ENHANCE BRAND LOYALTY Turn customers into brand advocates by engaging them through social media channels (e.g. Facebook), encouraging collecting rewards and offering them a refer a friend opportunities

4 Engage customers with built-in marketing features and promotions such as lotteries, special offers, coupons or rules rewarding your est customers to maintain high satisfaction levels and to increase retention, sales and revenue ACHIEVE OPERATIONAL EXCELLENCE WITH A FLEXIBLE SOLUTION TAILORED TO ANY REQUIREMENTS Run effective marketing campaigns with structured planning, execution and tracking Achieve operational efficiency and high employee productivity through process-centric collaboration between front- and back offices, sales and marketing, as well as business and technical departments Increase personnel efficiency with a user-friendly CM based on TM Forum Frameworx and designed to support the specific business processes of telecom companies ENJOY SMOOTH INTEGRATION THANKS TO FUTURE-PROOF OPEN SOLUTION ARCHITECTURE Easily handle all data including customer and order information thanks standardized form transmission based on the TM Forum SID concept Develop business beyond CM with new IT tools thanks to pre-integration with other Comarch BSS/OSS suite components and easy integration with external OSS/BSS infrastructure Benefit from pre-built processes that support the most common industry-specific operations THE SOLUTION CONSISTS OF: X X CRM for Telecoms X X Comarch Customer Order Management X X Comarch Corporate Self Care X X Comarch Self Care X X Comarch Product Catalog

5 X X Customer Loyalty Management X X Comarch Campaign Management X X Comarch Application Integration Framework Comarch Customer Management - Solution overview

6 Comarch Headquarters Al. Jana Pawla II 39a Cracow Poland phone: fax: Comarch Inc W. Bryn Mawr Ave Suite 325 Rosemont, IL 60018, USA phone: Comarch AG Chemnitzer Str. 59b Dresden Germany phone: Comarch UK Ltd. 19 Eastbourne Terrace Paddington London W2 6LG phone: Comarch Software Spain, S.L.U. Calle Caléndula, 93 Miniparc III Edificio E Alcobendas [email protected] [email protected] ABOUT COMARCH: Comarch is a provider of complete IT solutions for telecoms. Since 1993 the company has helped CSPs on 4 continents optimize costs, increase business efficiency and transform BSS/OSS operations. Comarch solutions combine rich out-of-the-box functionalities with high configurability and are complemented with a wide range of services. The company s flexible approach to projects and a variety of deployment models help telecoms make networks smarter, improve customer experience and quickly launch digital services, such as cloud and M2M. This strategy has earned Comarch the trust and loyalty of its clients, including the world s leading CSPs: Vodafone, T-Mobile, Telefónica, E-Plus, KPN and MTS.