telecommunications Comarch BSS Suite

Transcription

1 telecommunications Comarch BSS Suite

2 Comarch s Strengths in BSS Full Suite of In-house Developed Products Products within the Comarch BSS Suite have been designed and developed in-house, meaning you can count on shorter delivery times, as well as better quality and more secure deployment, when compared to big vendors that arose as a result of mergers and acquisitions. Unified Data Model and Product Catalog All BSS products are based on a unified data model for reference data and product catalog. This provides you with a short time to market, while facilitating system management and configuration. Large Amounts of Data, Exceptionally Efficient Processing Engine Mass and real-time rule-based data processing is the core of our competences. This includes service agnostic and multi-industry rating, charging and billing. Customizable Business Process Flows There are no limits to workflows and business processes, as they are configured in the development or implementation process. You are able to reconfigure business processes and workflows to suit your particular needs. 2

3 Comarch BSS Portfolio brief Billing, CRM & Self Service The Comarch BSS portfolio consists of extensive core elements, such as Billing, CRM and Self Service. Utilizing CRM for Telecoms, you can interact with your customers more effectively, increase sales, and automate key sales and marketing processes. With Self Service, you will see considerable cost savings and quickly expand into the e-commerce and portal environment. Following numerous successful implementations at many Communication Service Providers (mobile, fixed line and ISP providers), Comarch Convergent Billing supports a wide range of processes around core functionalities, such as charging and billing, mediation, payments processing, dunning, G/L integration, reporting and many more. All of these are available for all types of services. The Comarch BSS is built around a Unified Data Model and Product Catalog, and provides customizable processes controlled by Business Process Management. Managing Your Business Performance The main goal of Comarch Performance Management for Business is to collect information relating to the critical distributed measures of your business and BSS platform in a single location, and manage alarms associated with thresholds defined for such measures. It provides you with the ability to support your company in internal performance management activities. It also offer the possibility of using and building dashboards for multiple levels of management, providing a broad view over all business-critical processes inside the BSS platform and other domains. Solutions on Comarch products Comarch solutions consist of multiple products, which can fully support you in numerous areas, and which are designed individually to suit your needs according to your particular business type: The solution for mobile operators includes many tools necessary to run a mobile business, in the following areas: convergent billing, interconnect billing, CRM, partner relationship management, revenue sharing, roaming and voucher management The solution for fixed and broadband operators provides business and operational support in areas that are the main focus for this type of operator, including CRM, convergent billing and interconnect billing The solution for MVNEs provides the platform for mobile operators to support multiple MVNOs. The solution for MVNOs provides a BSS platform for MVNOs and integration with MNOs The solution for wholesale departments streamlines the activity of wholesale divisions in their most important business areas of agreement management, buy and sell rate management, billing and settlement management, financial management, reconciliation, business performance management, as well as PRM The solution for multi-service operators provides full support for triple- or quad-play operators, including convergent, service-agnostic BSS products dedicated to delivering multiple services over multiple networks and technologies The solution for satellite ISPs is a dedicated set of BSS products for operators, providing Internet access with the use of satellite technology The solution for M2M is a platform that can be added to the existing MNO infrastructure. It supports operators with tools for mass operations on SIM cards, integration with inventory, a self service portal and B2B gateway The solution for WiMAX ISPs is based on a compact BSS/ OSS/CRM product that helps to quickly initiate operations, based on a proven and ready-to-use solution The solution for ISPs and VoIP Operators is based on a compact BSS/OSS/CRM with AAA, billing, customer management and network management features typical for such businesses The solution for content providers and IPTV operators is based on a compact BSS/OSS/CRM with AAA, billing, customer management and revenue sharing functionality 3

4 Products. Services. Competences. B2C B2B Products CRM Convergent Billing Service Activation Voucher & Top-Up Management Self Service Roaming Billing Billing Mediation PRM Interconnect Billing Wholesale Billing Revenue Sharing B2B Gateway Billing CRM Self Service Services, Architectures & Competences Deployment Business Process Management Performance Management Central Product Catalog Master Resource Management Service Oriented Architecture Optimization Managed Services Data Center Hosting Collocation Integration Implementation Transformation Operations Selected Comarch customers Auchan S.A., France (Business type: MVNO): Convergent Billing, Customer Management, Business Process Management, 3arts, Dealer Care, Self Service Bite, Lithuania (Business type: Mobile, ISP): Convergent Billing, Interconnect Billing, Customer Management, Business Process Management, Comarch Billing Mediation, Comarch Service Activation, Self Service Bouygues Telecom, France (Business types: Mobile, ISP): Revenue Share, Business Process Management, Self Service (for partners) OnePhone Deutschland, Germany (Business type: Mobile): Convergent Billing, Interconnect Billing, Billing Mediation Polkomtel S.A., Poland (Business type: Mobile): Interconnect Billing Promonte GSM, Montenegro (Business type: Mobile): Turnkey WiMAX deployment Telekomunikacja Polska S.A, Poland (Business type: Fixed, ISP): Convergent Billing, Interconnect Billing 6GMOBILE, the Netherlands (Business type: MVNE, MVNO): Billing & Customer Management System with real-time, Interconnect Billing, Corporate Self Care, Billing Mediation, Service Activation, Resource Management Repository, B2B Gateway 4

5 Many business layers. Various business processes. Subscribe interact self manage collect Subscriber end user Operator Reseller Operator CSR Subscriber Corporate Telco Admin Operator Cash Desk Employee Front office Self Service Point of Sale CRM Payment Collection Individual Corporate SOA integrations Billing Managers Marketing and Sales Managers Wholesale department Interconnect Billing Managers Direct integrations Service Oriented architecture Operator s systems Product Catalog Back office Network Integration Convergent Billing Rule-based processing Real-time and batch rating Bill formatting and invoicing Payments collection & dunning A/R premises, Subledger Customers, contracts, history, balance Voucher & Top-Up Management Vouchers generation and logistics Top-Up Management Master Resource Management Business Process Management Performance Management for Business Wholesale Billing Revenue Sharing Interconnect Billing Statements and settlement statements Routing optimization, LCR Reconciliation A/R premises, Subledger Partners, contracts B2B Gateway Billing Mediation Active Mediation Service Activation Connectivity Invoices Web Services DMS/Archive Inventory MNP Payments GL Data Warehouse Printing Partner s IT systems Content Providers Fixed, Cable IP, IMS, NGN Mobile Multi-Service Network 5

6 B2C relationships with customers CRM for Telecoms Modern and user-friendly customer relationship management system for communications service providers (CSPs), helping understand and effectively fulfill their customers needs Increased automation of selling and marketing processes, campaign management, contact management, sales management Order management, loyalty programs, single customer view Convergent Billing Rating, charging, billing and invoicing of any services offered using custom defined business rules Convergent, service-agnostic, real-time and batch billing Support for wireless and wireline networks; IMS, Diameter, SIP, SS7 Self Service Enables CSPs to reduce customer service costs and increase customer satisfaction Expansion into e-commerce and portal environment Private and corporate customers, web, Voice and USSD channels Service Activation, Provisioning Cross-network provisioning, transaction management Many adapters are ready-to-use Active Mediation Connects the network to the billing system Enables real-time controlling of voice, data and content services in any billing system with a real-time charging interface Support for wireless and wireline networks, IMS, Diameter, SIP, SS7 Billing Mediation Filtering and loading service usage data from network into your billing system(s) CDRs unification, conversion, de-duplication, flexible configuration Roaming Billing Inbound and outbound roaming billing Supporting CAMEL, TAP/RAP, NRTDE, RAEX Simplify interactions with roaming partners and clearing houses Roaming credit control functionality compliant with EU regulations B2B relationships with business partners and content providers Interconnect Billing For service providers who have interconnection points with other operators For any service that requires inter-operator settlements Statements and settlement statements Least-cost routing, traffic and financial reconciliation Billing, discounting, A/R premises and interfaces to G/L Wholesale Billing Supports wholesale-specific business processes Buy and sell rates, statements and settlement statements Routing optimization and routing configuration management Traffic and financial reconciliation, dispute management Billing, discounting, A/R premises and G/L integration Revenue Sharing Enables managing partner relationships, settlements and revenue sharing Billing, rating and rule-based processing, long service delivery chains Revenue and cost sharing for traditional and non-traditional services Self Service Web self service for partners Access to partner data, financial documents and configuration Billing Mediation Filtering and loading service usage data from networks and partners into your billing system(s) CDRs unification, conversion, de-duplication, flexible configuration B2B Gateway Allows exposing IT system features to third parties Secure and easy integration with new partners and content providers PRM CRM for partners Managing relationships with partners and content providers Voucher & Top-Up Management Voucher generation and logistics Top-up management Integration with IN and billing 6

7 Integration, Implementation & Transformation During integration, implementation and transformation projects Comarch provides a set of products for Master Data Management, integration technologies for Service Oriented Architectures and architecture optimization techniques. Central Product Catalog Simplifies management of distributed product catalogs Business- and resource-oriented Product and service lifecycle management, market and geographical segmentation, sales channels interface support, inventory integration Offers creation and bundling Master Resource Management Allows migration of BSS resources from financial/logistics system to more specialized system SIM, MSISDNs, handsets repository, resource history, resource lifecycle management, logistical support, number management, number portability Service Oriented Architecture Products integrated with SOA Modular architecture and open interfaces No black boxes Usage of commercial and open source technologies About Comarch Comarch is a leading global supplier of key industry standard compliant software solutions and services for telecommunications service providers. One of the company s fundamental distinguishing factors is our focus on the flexibility and configurability of our solutions, which are developed in-house and customized to suit the specific needs of our customers. Our solutions are business driven, and have evolved since the company s inception in 1993, based on customer demand. With 17 years of experience, Comarch is expert at the design, implementation, as well as integration of our solutions and services. We are proud to work with customers from four different continents, including some of the market s largest players, such as T-Mobile International, Vodafone Germany, Telefónica O2 Germany, as well as MVNO operators such as Auchan Telecom, France. Comarch s unique and cost-effective solutions allow our customers to provide the highest quality of service to their markets, ensuring their clients satisfaction and continued patronage. The satisfaction of Comarch s customers has always been the strongest confirmation of the quality of its solutions in the areas of billing and inter-partner settlements, as well as management of telecommunications networks and services. Comarch s solutions for telecom operators are intended for Fixed, Cable and Broadband Operators, Mobile Operators, Wholesale Departments, MVNO/MVNE Operators, ISPs and VoIP Operators, Content Providers and IPTV Operators and Satellite Service Providers. Deployment Business Process Analysis (BPA) Project Management Design, Deployment, Integration Testing and Documentation Migration and go-live intensive support Optimization Architecture re-design, dedicated architects for customers Systems unification and migration Support in business model transformation Operations Managed Services: From simple system support to full managed services model Data center services Hosting of applications - hosting and SaaS Collocation 7

8 Comarch Headquarters Al. Jana Pawla II 39 a Krakow Poland phone: fax: [email protected] Comarch Inc. 10 W 35th Street Chicago, IL United States phone: fax: [email protected] Comarch AG Chemnitzer Str Dresden Germany phone: fax: [email protected] Poland Bielsko-Biala, Wroclaw, Gdansk, Katowice, Krakow, Lodz, Lublin, Poznan, Warsaw Austria Kirchbichl, Wien Belgium Brussels China Shanghai Finland France Espoo Lille, Montbonnet-Saint Martin, Paris Germany Dresden, Frankfurt/Main Düsseldorf München Panama Panama City Russia Moscow Switzerland Buchs UAE Dubai Ukraine Kiev, Lviv USA Chicago Vietnam Ho Chi Minh City Comarch is a leading Central European IT business solutions provider specializing in forging business relationships that maximize customer profitability while optimizing business and operational processes. Comarch s primary advantage lies in the vast domain of knowledge accumulated in and applied to our software products. These products incorporate highly sophisticated IT solutions for businesses in all vertical sectors. Comarch has a multinational network of offices employing over 2800 highly-experienced IT specialists in Europe, the Middle East and the Americas. Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS The share capital amounts to 7,960, zł. The share capital was fully paid, NIP Copyright Comarch All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent of Comarch. Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may make improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Comarch are the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners. EN