SMALL BUSINESSES & FRANCHISE GUIDE

Transcription

1 Janvier 2014

2 SMALL BUSINESSES & FRANCHISE GUIDE How to create your account? Your mobile «stampcard» (or punchcard) Install in-store adverstising in your shop(s) How does the mobile stampcard work? How to redeem a gift (client side)? Access to your online loyalty statistics Tools at your disposal FidMe : an international success! Contact and help

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4 YOUR STAMPCARD IN YOUR CUSTOMER S PHONES Customer opens FidMe in your store He scans the QR Code Stamp is automatically added

5 HOW TO CREATE YOUR ACCOUNT? SIMPLE AND FAST : Go to FidMe: Click on «Sign-up 1», Select «Retailer 2», Fill in the form, Validate 3, it s done! 2 1 Note : If you already have a «user» account, simply sign-on and click on the upper green button «Si vous avez déjà un compte «particulier», connectez-vous directement et cliquez sur le bouton en haut de page «You own a retail». 3 Snapp - Copyright

6 Create a profile HOW TO CREATE YOUR ACCOUNT? Create my card Add my points of sale(s) Validation in progress 1. Fill in information about your business, validate. If you need explanations about fields, help is displayed on the (?) icon. 2. Create your card program by entering how many levels and how many stamps are needed to earn gifts. Ex : 2 levels - 1st level : 5 stamps = 5 Off - 2 nd level : 10 stamps = 15 Off - (Stamps are cumulated, = 15 stamps) Choose your card background by uploading your own picture or choosing an existing one, you can even chose the stamp form, 3. Adjust card security : you can chose a maximum amount of stamps per person and per day (customer won t be able to add more), or setup warning/blocking rules. 4. Define your first point of sale (you can add more after), by typing the complete address. Google Maps will show you the location, 5. That s all! As soon as these 3 steps are done, FidMe Team will review and validate your card. You ll be warned of its activation by mail! Snapp - Copyright

7 THIS IS HOW YOUR STAMPCARD LOOKS LIKE IN FIDME! YOUR NAME / CARD LINKS TO WEB, SN 1 2 POS MAP YOUR LOYALTY CARD BACKGROUND 3 4 CARD STAMP LEVEL EARNED PRIZES 5 6 STAMPS DATE & TIME TERMS OF USE 7 8 LOYALTY PROGRAM DETAILS ADD A STAMP IN ONE CLIC 9 10 COUPONS, POS GEOLOCATION Snapp - Copyright 2013

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9 INSTALL IN-STORE ADVERSTISING IN YOUR SHOP(S) 1. See-through glass sticker : small size to be easily displayed on your front door, it lets your clients know that your card is in FidMe (if scanned, the code launched the download of the app) Stickers: perfect near the desk, close of the cashier, it shows your clients they can add your card in their mobile. 3. Posters : A3 or A4 the best visual asset inside the shop or at the window, on a door or strategic position. It describes your loyalty rewards! 4. The «stamp» QR code : On a plastic rack or inside a plastic protection, its your unique «stamp» code. Your customers will scan it to add stamps on their cards. Show it only to give stamps away! In order to put all the assets of FidMe on your side, we send you for free in-store advertising kits for your point(s) of sale. They are available in English and French. You can print additional posters and QR codes (in many languages) from your merchant account! Snapp - Copyright

10 INSTORE ADVERTISING SAMPLES FROM SHOPS USING FIDME Hundreds more here : Facebook Snapp - Copyright

11 VIDEOS Fidme demo : everything in 3 min! Columbus café testimonial Snapp - Copyright

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13 HERE WE GO, YOUR CARD IS LIVE! Customer opens FidMe in your store He scans the QR Code Stamp is automatically added

14 The animated green wave is made to avoid «screenshots». If it doesn t move : it s a fake! HOW TO REDEEM A GIFT UPON A COMPLETED CARD? Congratulation gift screen Confirmation screen Gifts access from the card Your customer scans your QR Code All these actions are logged and saved in your merchant account for better tracking Snapp - Copyright

15 The animated green wave is made to avoid «screenshots». If it doesn t move : it s a fake! HOW TO REDEEM A GIFT UPON A COMPLETED CARD? For customers who have not the latest FidMe version. Congratulation gift message Gift redemption Access to gift from the card Stamps history for the gift Warning before claiming the gift Snapp - Copyright

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17 YOUR ONLINE TOOLS With your online merchant account on you have access to many powerful tools Deal of the month! Monthly deal push form : send once per month an info, news or voucher for your shop directly to your cardholders. Add anti-fraud rules : maximum of stamps per hour, day and per person, automated new codes generation, automated print and send. Customers behaviours tracking. QR code auto sending Complete analytics about your clients stamps, history, gifts details file export, etc. PREMIUM account : unlimited deal (vs 1/month), couponing campaign management, coupons creation interface, links to your contact info or social networks, details of stamps per pos. Snapp - Copyright

18 FRANCHISES ALREADY USING FIDME! Snapp - Copyright Not to mention thousands of independant store

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20 Le Grand Angle Avenue Périé Bruges - France Tél : +33 (0) Fax : +33 (0)