Huawei Enterprise Service

Transcription

1 V1.0 Mar 2013 Huawei Enterprise Service Partner Brochure HUAWEI ENTERPRISE USA, Inc.

2 CONTENTS 1 / Huawei Enterprise Services Introduction 2 / Huawei Channel Service Go-To-Market Strategy 3 / Partner Benefits 4 / Huawei Enterprise Service Portfolio 5 / Huawei Services Certification Program (HSCP) 6 / Partner Enablement 7 / Partner Support 8 / LET S GET STARTED

3 Huawei Enterprise Services Introduction Huawei is a leading global information and communications technology (ICT) solutions provider. To adapt to the revolutionary transformations taking place in the IT industry, Huawei is continually developing customer-oriented strategies and technologies. Huawei's innovations are extending to the enterprise and consumer businesses, and Huawei will collaboratively develop the cloud-pipe-device business across these fields. By leveraging Huawei's strong R&D capabilities and comprehensive technical expertise, Huawei Enterprise openly cooperates with partners in the enterprise business domain. We understand customer needs and are committed to providing wide-ranging and efficient ICT solutions and services to enterprise customers of all sizes. Our customers operate in a wide range of vertical markets, such as government and public sector, finance, transportation, electric power, energy, commercial business, and ISP. Huawei's leading solutions and services cover IP network infrastructure, unified communications and collaboration (UC&C), and cloud computing, data center, enterprise information security and enterprise wireless. Huawei Enterprise Services is committed to support our Partners in a better way. We aim to boost our partners influence and revenue through the consistent provisioning of services to our mutual customers. Our core values enable us to provide better services to our partners and to achieve our vision of enriching people s lives through communication. A Company with Global Resource Germany Poland Romania Hungary Russia U.S.A Turkey Egypt Bahrain China Japan Mexico Nigeria Kenya India Thailand Malaysia Indonesia Brazil Global Technical Assistance Centres (GTAC) Regional & Country Technical Assistance Centres (TACs ) Global & Regional Spare Parts Operation Centre (SOCs) Spare Parts Logistics Centres (SLCs) Service Resource Centers (SRCs) R&D Centres Resource, Knowledge & Logistics Centres: 15 R&D Centres + 3 GSRCs + 22 RSRCs 45 Training Centres & 53 Authorized Partners 2 Regional SLCs Spare Parts Operation Centres (SOCs): 1 Global SOCs (Shenzhen, China) 9 Regional SOCs 129 Country SOCs 1

4 Huawei Channel Service Go-To-Market Strategy Huawei is committed to help partners to build, develop and differentiate their branded market service offering so that enterprise customers can successfully deploy and operate Huawei technology solutions. In this approach, Huawei has developed a joint services model to provide end-to-end services to customers through the partner brand services model. The Huawei Co-Care Services program is offered to business partners and includes Huawei Technical Support and Spare Parts services, enabling the partner to package their own services solution to provide end-to-end service provisioning to the end user. Partner brand services are sold and delivered by service partners, with Huawei providing back-to-back support to service partners. To complement the Huawei Co-Care program and to promote partner support and customer satisfaction, partners may also resell Huawei Hi-Care Services to the end customer. Huawei Hi-Care services are valuable: As an extension of the partner services portfolio Where customers require service coverage delivered by Huawei Huawei brand Services services are available for resale by channel partners but delivered by Huawei directly. Customers Huawei Brand Services Resold by Partner, Delivered by Huawei Partner Partner Brand Services Sold and Delivered by CSP, Supported by Huawei Huawei Hi-Care Services Huawei Co-Care Services Huawei Service Platform Support-E/E-Learning/Simulators/TACs/Spares Always Online CSP: Certified Service Partner 2

5 Partner Benefits The Service Go-To-Market model demonstrates the open and win-win channel philosophy of Huawei Enterprise Business Group. By attracting and recruiting top-performance companies in the enterprise market Huawei and partners can achieve win-win benefits and provide the best services to end users. In cooperation with Huawei to develop enterprise markets, partners can: Leverage Huawei services to stand out in the market and secure a leading position in the industry. Improve technical capabilities through Huawei's comprehensive training and certification programs. Receive support from Huawei in service solutions, service delivery and service sales targets. Leverage Huawei's global platform to expand their business scope and customer base. Improve customer satisfaction and loyalty with service support from Huawei. Gains: Accelerate market development Improve customer satisfaction Gains: Enhance service capability Extend service brand Enrich service portfolio Grow business with Huawei Gains: Business agility Cost efficient Higher SLA Smart workflow Huawei Partners Customers Advantages: Advanced technology Innovative & broad product portfolio Platform support Advantages: Customer relationship Vertical industry expertise Best practices 3

6 Huawei Enterprise Service Portfolio Huawei Enterprise Service takes an approach to service that defines the requisite activities at each phase of whole ICT solution lifecycle. Huawei s unified ICT services are built to standards of the Information Technology Infrastructure Library (ITIL) and other standards-based frameworks, providing the framework and flexibility serve key market sectors. Huawei s lifecycle services approach is a collaborative delivery methodology that joins the forces of Huawei, our skilled business partners, and our customers to achieve outstanding results. Huawei Enterprise has three service groups Professional Services, Customer Support Services, and Learning Services which cover the whole ICT solution lifecycle. As customer and business requirements evolve, Huawei s service solution team will continuously develop services to promote customer satisfaction, profitability and revenue opportunities. Government & Public Large Enterprise Finance Securities and Insurance Energy Transportation Communication & Multi-Service Operator SMB Plan Unified ICT Services Portfolio Build Run UC&C Enterprise Networking Network Design Integrated Design Deployment Migration Network Integration Implement Customer support Service: Huawei Hi-Care Huawei Co-Care Specialized Service IT Product (Cloud Computing & Data centre) Training & Certification Services 4

7 Huawei Services Certification Program (HSCP) The Huawei Services Certification Program (HSCP) is a program that Huawei provides to channel partners to certify service qualifications, confirm service capabilities and authorize and services sales and delivery as Huawei Certified Service Partners (CSPs). Partners are encouraged to certify their service capabilities on Unified Networking with Routing & Switching, Wireless LAN and Security, or with additional product domains to complement and extend their business offering. Partner service capability can be certified by 9 different product domains. 1 HCNA Technical Skills 1 or 2 HCNA Help desk 5 8 hot line 1 or 2 HCNA 1 HCNP Help desk 7 24 hot line 2 HCNP 1 HCIE Huawei test Lab Help desk 7 24 hot line 3 Star CSP 4 Star CSP 5 Star CSP Service Solution and technical capability Domain Routing & Switching Wireless LAN Security (Secospace) Transmission Networks Video Conferencing Unified Communication Call Center Storage & Servers Cloud Computing HCNA: Huawei Certified Network Associate HCNP: Huawei Certified Network Professional HCIE: Huawei Certified Internetworking Expert Huawei CSP certification may vary in different regions. For the details of Huawei Certification Training Programs, please refer to Huawei Enterprise website. 5

8 Partner Enablement Huawei Enterprise Service is committed to grow together with service partners to remain competitive and drive success in the ICT service field. Huawei will continually invest on partner enablement with cost-effective training, affordable certifications, and successful marketing programs. Huawei Enterprise ICT Solutions. A Better Way. Initialization Enablement During Certification Ongoing Enablement After certification First node implementation support Real case practice On job training instruction Technical News Letter Push new technologies and product documents Technical Elite club Award and incentive program for Technical Elite Process Instruction Hands-on lab practice Short-time training (<2 hours) E-Learning Platform Online courses and exam. Technical Forums/Knowledge base Specialization Training Face to face with lab practice E-Learning available Advance Tech. Training Advance troubleshooting skills System optimization skills Soft Skills training PM and Communication Skills Customer satisfaction management Career Certification Fast track certification available Global Training and Exam center Technical Workshop Rapidly track the latest technologies Interaction with partner 6

9 Partner Support Huawei Certified Service Partners benefit from Hierarchical Training and Certification Support Training Center Technical Expert Support Technical Assistant Center (TAC) Online Platform Support Support-E Online Training Support E-Learning Fast Supply Chain Support Supply Center Contractual Delivery Support Spare Parts Center Huawei provides three platforms to support business expansion, through technical support from the Huawei online support center (Support-E), Huawei TACs (Technical Assistant Centers) and through and telephone. Partners can develop their ICT team with Huawei 44 training centers located around the world and Huawei s E-Learning (an on-line training platform). Training and Certification Expertise Support follow-the-sun Training Center Technical Assistance Center Supply Center Spare Parts Center Fast Order Processing with Supply Chain Contractual Delivery Capability based on Various SLA On-line Support Center E-Learning On-line Platform for Support and Learning Online Training Platform 7

10 LET S GET STARTED To learn more about Huawei Enterprise ICT Solutions and our service policies, Please visit us at If you are interested in becoming our service partner, contact your local Huawei account manager or submit an online application form at or contact your local Huawei partner managers. 8

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12 Copyright Huawei Enterprise USA, Inc All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Enterprise USA, Inc. Trademark Notice and HUAWEI are trademarks or registered trademarks of Huawei Technologies Co., Ltd. Other trademarks, product, service and company names mentioned are the property of their respective owners. General Disclaimer The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice. HUAWEI ENTERPRISE USA, INC Stevens Creek Blvd. Suite 200 Cupertino, CA Telephone: HUAWEI ( ) ServiceSolutionTeam@Huawei.com Version No.: M C-1.1 Website: