Oracle Sales Cloud Configuration, Customization and Integrations

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1 WINTER 15 Oracle Sales Cloud Configuration, Customization and Integrations Oracle's standards-based, open and flexible platform makes it easy to rapidly build and deploy rich applications or integrate with and extend Oracle Sales Cloud. Oracle s configuration and customization toolset enables business users to tailor for Software-as-a-Service (SaaS) to meet the unique needs of each business. Oracle s Platform-as-a-Service (PaaS) solution provides KEY FEATURES Application Composer Process Composer Oracle s Platform-as-a-Service (PaaS) Cloud Integrations Cloud to On-Premises Integrations development and runtime platforms that can be used to enrich and extend the Oracle Sales Cloud solution and offers products to enhance sales team collaboration. Prebuilt cloud and on-premises integrations offer complete solutions for sales teams. Improve User Experience with a Personalized CX Cloud KEY BENEFITS Improve user experience Increase user satisfaction Protect tailored changes across software updates Extend capabilities to create new features and applications One cloud platform with standards-based tools Tailor for your Business Needs Oracle recognizes that each business is unique and modern sales teams require a user experience that is tailored for their needs. Oracle Sales Cloud s configuration and customization toolset enables business users to create a user experience that is personalized and secure. Included in the standard Sales Cloud application, composers are designed specifically for sales administrators and offer a unified solution to tailor all parts of the object model, business logic, and user interface. Application Composer offers the ability to extend the object model and configure all aspects of the user interface for any device: desktop, smartphone, or tablet. Page Composer offers the ability to further personalize the user interface and add dashboard mashups.

2 For business process and logic adjustments, Process Composer has a drag and drop environment to configure workflows for both custom and standard objects. For reporting changes, Reports Composer provides an easy-to-use wizard that generates powerful business intelligence. These easy-to-use composers enable business users to: Update icons, themes, and brands to promote brand awareness and distinction Display data fields for specific user roles, record types, record statuses or stages, or by using other advanced criteria Create and modify workflow and approval processes Tailor reporting dashboards with analytics built-in from day one Image 1: Use the Application Composer tool to configure for any device. All of these changes are easily completed and incorporated into Oracle Sales Cloud s architectural framework, allowing for seamless software upgrades. 2 ORACLE SALES CLOUD CONFIGURATION, CUSTOMIZATION AND INTEGRATIONS

3 MODERN SALES IN THE CLOUD Fast and Easy Productive and Mobile Insight Driven Collaborative and Social Effective and Revenue Generating RELATED PRODUCTS Oracle Sales Cloud Oracle Marketing Cloud Oracle Service Cloud Oracle Social Cloud Oracle Commerce Cloud Extend Oracle Sales Cloud Capabilities Oracle s Platform-as-a-Service (PaaS) allows developers to extend Oracle Sales Cloud s capabilities to create new features and applications and quickly aggregate and share data in the cloud. PaaS solutions harness the power of industry-standard Java 2 Enterprise Edition through the Java Cloud Service and Oracle s Database cloud service featuring the Application Express platform. The development and runtime platforms, sample code, and other products offered through PaaS can be used to: Create mobile apps Provide services and supporting integrations for sales team collaboration Build web apps Use certified 3 rd party apps from Oracle Cloud partners Develop, access data & test apps quickly Image 2: Create mobile apps or use 3 rd party apps. Leverage Oracle s Prebuilt Integrations Cloud integrations are an example of Oracle s investment in the overall customer experience in the areas of sales, marketing, service, and CPQ (Configure, Price, Quote). Oracle has developed tools and methodologies for prebuilt integrations between Oracle Sales Cloud and other CX cloud applications: Marketing Cloud integration allows sales teams to see each contact s interactions in digital and social media. CPQ Cloud integration allows the creation of quotes directly from an opportunity. Service Cloud integration offers customer service management, cross channel contact management and guided knowledge management. Image 3: A prebuilt integration for Oracle Sales Cloud and CPQ Cloud. 3 ORACLE SALES CLOUD CONFIGURATION, CUSTOMIZATION AND INTEGRATIONS

4 Prebuilt integrations between Oracle Sales Cloud and other Oracle CRM and ERP applications help companies successfully integrate with on-premises systems and leverage back-end applications with a modern cloud experience for sales reps. Some on-premises integrations include: Siebel: Account, contact, activity and opportunity data can flow from Oracle Sales Cloud to the Siebel application. Oracle E-Business Suite: Account and contact information is shared between Oracle Sales Cloud and Oracle E-Business Suite with a bidirectional synchronization. JD Edwards: Oracle Sales Cloud now shares account information with JD Edwards, enabling front-end sales activities and analytics to complement existing business processes. Your Sales Cloud, Your Way All of the application functionality and tools for Oracle Sales Cloud are architecturally integrated, reducing complexity. They are designed specifically for business users, making IT participation optional. They include one unified set of tools to configure all aspects of the application including desktop, smartphone and tablet. And they include wizard templates and visual edits, making everything easy to use. When you tailor, extend and integrate with Oracle Sales Cloud, the solution is complete. No other tools or products are required to get started today and scale to complex processes tomorrow. Changes made with Application Composer will programmatically move forward with future software upgrades eliminating the need to reconfigure or reprogram the system. 4 ORACLE SALES CLOUD CONFIGURATION, CUSTOMIZATION AND INTEGRATIONS

5 CONTACT US For more information about Configuration, Customization and Integrations, visit oracle.com or call ORACLE1 to speak to an Oracle representative. CONNECT WITH US Oracle.com Oracle Sales Cloud on YouTube Oracle Sales Cloud Facebook Empowering Modern Business in the Cloud Copyright 2014, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group ORACLE SALES CLOUD CONFIGURATION, CUSTOMIZATION AND INTEGRATIONS