Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise
|
|
- Mariah Miller
- 8 years ago
- Views:
Transcription
1 DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination points including ACDs, IVRs, home agents and network terminations. The addition of Cisco Blended Agent and its combination of outbound dialing modes complements the ICM platform s powerful inbound call handling capability with a robust outbound call management solution. Call blending offers a way to increase resource utilization in a call center. Cisco Blended Agent enables the multifunctional call center to leverage the ICM s enterprise management allowing contact center managers in need of outbound campaign solutions to take advantage of the enterprise view that ICM maintains over agent resources. Cisco Blended Agent includes the following components: a Campaign Manager, Import Process, CTI Desktop Components, Dialer and a Blended Agent Configuration Tool. These components allow contact managers to import existing campaign calling lists, as well as define, configure, schedule and execute outbound dialing campaigns. Cisco Blended Agent integrates seamlessly with the Cisco ICM software. The Campaign Manager is integrated directly to the ICM Logger while the Configuration Tool runs on an Admin Workstation and the CTI Desktop components integrate into the existing CTI Desktop software. All outbound call results are stored in the ICM Logger database and reporting on outbound activity is handled within the same interface as standard ICM inbound reports. The Blended Agent Dialer resides on its own server and communicates over a network connection with the Campaign Manager and CTI Server. Blending is coordinated at an enterprise level, enabling the ICM to direct live calls to the best available agents at a site where there is a Blended Agent Dialer installed. To handle large volume campaigns, the solution can scale by adding multiple dialers at one or more sites. All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 1 of 5
2 Public Network Central Controllers Campaign Manager Campaign Administration Peripheral Gateway CTI Server BA Dialer BA Dialer Blended Agent CTI Desktop Legacy ACD Voice Data Product Features and Benefits ICM Integration The Cisco Blended Agent solution is implemented as disparate modules of software and hardware resident on various ICM components as well as components specific to Blended Agent. The Campaign Manager resides on the ICM Logger platform. Here it builds on the existing database used by the Logger and utilizes IP to communicate with each dialer in the enterprise. The dialers are installed on separate servers that communicate with the ICM CTI processes, the Logger, and agent desktops. These channels of communication are necessary for the dialers to receive and deliver dialing information and call control instructions. In order to give ICM the ability to decide which agents will handle outbound contacts, Blended Agent skill groups are defined in the ICM configuration. The ICM administrator can then utilize ICM scripts to transition agent groups between inbound, outbound and blended modes. Dialer Integration The Blended Agent Dialer component is responsible for requesting campaign lists from the Campaign Manager, placing outbound calls, reserving agents, and classifying calls. Each dialer receives skill group information about the ACD it is attached to through CTI Server. Once the dialer receives a list of contacts from the Campaign Manager it begins to calculate the number of outbound lines required. The Dialer then begins to reserve agents and place calls. After calls are placed they are classified as live answer, RNA, busy, answering machine, SIT tones, etc. The dialer then transfers live calls to reserved agents through the attached ACD. The Dialer communicates all call activity to the ACD through the CTI Server and ACD PIM. The Blended Agent Dialer employs the use of analog or digital T1 Dialogic cards connected to the switch. Call origination and call classification are done through the Dialogic cards. The Dialer places all calls from the Dialogic card through the ACD. Blended Agent currently supports the Avaya G3 ACD. All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 2 of 5
3 Dialing Modes Outbound Predictive The Outbound Predictive mode is a dedicated dialing mode that handles contacts by continually adjusting the number of call originations needed per agent to achieve near 100 percent agent utilization. The Dialer does this by calculating the average wait time and average handle time that agents are experiencing. Outbound Preview The Outbound Preview mode is also dedicated. This enables the Dialer to first reserve or lock an agent by placing a phantom call on the ACD. Once reserved, Blended Agent will post a screen pop to the agent CTI desktop allowing the agent to dial, skip or cancel the request. (Note: phantom phones are not necessary to place phantom calls.) Each of these dedicated modes, Predictive and Preview, can be triggered by events that can be dynamic or static in their nature. In a static scenario, events such as time of day, day of week, etc. will trigger a script to place skill groups into an outbound mode. In a dynamic scenario, events such as minimum expected delay, service level, abandon rates, number of inbound calls handled, etc. trigger a script to place a skill into an outbound mode. Similar to both types of triggers, the length of time that a skill is in an outbound mode is configurable based on the business need. Progressive Power Dialing Blended Agent enables campaign administrators to configure the dialing rate such that Blended Agent will not attempt to predict the number of lines needed per agent and will instead dial a set number of lines per agent. This number can be configured and set to a single line per agent. This feature attempts to guarantee that an agent is available when a customer answers his or her phone. Blended Modes While in a blended mode, Blended Agent enables the ICM to deliver both inbound and outbound (Preview) calls to the same group of agents dynamically. Differing from the dedicated modes, blending enables an agent to switch between receipt of inbound and outbound calls on a call-by-call basis. Blended Agent does not allow agents themselves to change their individual state between inbound and outbound. The transition from inbound to outbound modes is dynamically executed via an ICM administration script. This is done within ICM scripting based on skill group settings in the ICM. Agents can, however, logout and log back in, which will dynamically adjust call delivery to their skill based on ICM calculations. The CTI Desktop employs the use of ECC (Extended Call Context) call variable information to determine if a new call appearance at the desktop is an inbound or outbound call. This mechanism also enables delivery of contact information from the campaign list to support a robust screen pop just before the outbound call is placed. Again, on a call-by-call basis, the agents desktop will determine what type of call is coming in and can present the agent with the appropriate tools to handle the call. Campaign Management Blended Agent provides a tool for administering the Blended Agent software and for managing dialing campaigns. The Configuration Tool resides on an ICM AW and operates independently of all other ICM-related utilities. The software included in the tool enables a call center manager to configure campaigns, create query rules for the campaign and import dialing lists. The Configuration Tool is also the mechanism used to configure all system parameters for the Dialer. All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 3 of 5
4 Campaigns can be configured to provide callbacks to certain parties. Callbacks can be initiated based on the request of a party to be called back, or be automatically initiated by the system based on failure to contact a live party. To satisfy regulatory requirements, all outbound dialing solutions must support functionality to restrict dialing to specific contacts. Blended Agent enables managers to implement Do Not Call Lists into their campaigns via the Import Process. The list is global to all campaigns and as such will be honored by all live campaigns. Blended Agent also handles management of permitted dial times set by regulatory bodies by implementing a time zone lookup that enables the Campaign Manager to calculate the current time at the customer location. Integration with Cisco CTI The Blended Agent Dialer relies on communications to and from CTI Server. These communications are necessary for call transfer, call conferencing, handling the Extended Call Variables of the ICM, and listening to all ACD messages to obtain skill group statistics. Called party information is delivered to the agent desktop through the use of the Cisco CTI Server. This delivery occurs within sub-second timeframes to allow the most efficient handling of live calls by the agent. Existing Cisco CTI Desktop controls are augmented with functionality to enable handling of Blended Agent calls. These extended features include providing preview capability to the agent to present the agent with options for accepting an outbound call. In addition, a mode indicator enables agents to view their current state preview, predictive or normal inbound call. To process callbacks, the agent is presented with a callback button once a contact has been established with a live party. The callback button enables the agent to set a mutually agreed upon time for the customer to be called back. The agent may also select the Personal Callback option, which allows the agent scheduling the callback to receive the call once the customer is connected. Basic called party information such as phone number, and account number is moved from the Blended Agent Campaign Manager to the desktop via the use of ICM Extended Call Context variables. Reporting Blended Agent s sophisticated data storage design allows the ICM to manage inbound and outbound calls within the same environment. Even when agents are receiving blended calls, the data recording is fulfilled so managers can report on the inbound and outbound activity separately. The same powerful reports that are offered today for inbound calls are mirrored in functionality to enable reporting on outbound or blended calls. These templates are part of the Cisco Blended Agent installation. In addition, users can report on specific dialer operation statistics. These statistics include abandoned calls detected, live voices detected, answering machines detected, campaigns being dialed, and number of agents being supported. Many of the reports offered are for real-time monitoring of outbound call statistics. Real-time reports are delivered through the ICM s Monitor ICR software. Service Information Delivered directly or through our partner eco-system, Cisco provides strategic and consultative support that maps to each stage of the call blending solution life cycle: planning, design, implementation and operation (PDIO). Rapid Deployment Services Rapid deployment services allow businesses to confidently plan, design and implement Cisco Blended Agent to receive rapid results, averaging Cisco experience and proven practices. With Cisco rapid deployment services for Cisco Blended Agent customers can deploy more efficiently and cost effectively tapping into experienced, expert resources available globally. Contact your Account Manager for more details and pricing on these custom services. All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 4 of 5
5 Software Application Support Plus Upgrades (SASU) provides maintenance and troubleshooting to keep Blended Agent software operational and highly available. SASU provides companies with 24x7 access to the Cisco Technical Assistance Center (TAC), 24x7 access to the TAC Web site that contains an extensive technical library, knowledge bases, online tools, and minor and major software releases. Cisco industry-leading technical support improves the availability and reliability of the application and provides all a business needs to secure its technology infrastructure. Summary Outbound dialing and call blending are vital to companies that desire outbound capabilities and demand maximum utilization of call center resources. Combining the power of the Cisco ICM and Cisco CTI, Blended Agent provides the ability to design complex outbound campaigns, maximize the use of skilled agents, utilize individual dialing modes and deliver rich call contact information to a best in class CTI desktop enabling businesses to achieve higher levels of productivity and customer satisfaction. Corporate Headquarters 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax: European Headquarters Cisco Systems Europe 11, Rue Camille Desmoulins Issy-les-Moulineaux Cedex 9 France www-europe.cisco.com Tel: Fax: Americas Headquarters 170 West Tasman Drive San Jose, CA USA Tel: Fax: Asia Pacific Headquarters Cisco Systems Australia, Pty., Ltd Level 9, 80 Pacific Highway P.O. Box 469 North Sydney NSW 2060 Australia Tel: Fax: Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Web site at /go/offices Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia Czech Republic Denmark Dubai, UAE Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe Copyright 2001, All rights reserved. Printed in the USA. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0108R) SPS 9/2001
NetFlow Feature Acceleration
WHITE PAPER NetFlow Feature Acceleration Feature Description Rapid growth in Internet and intranet deployment and usage has created a major shift in both corporate and consumer computing paradigms. This
More informationCisco Outbound Option
Data Sheet Cisco Outbound Option Today s contact center is about more than just handling inbound telephone calls it is about fully integrated, multi-channel customer interaction. The Cisco Intelligent
More informationHow To Get A New Phone System For Your Business
Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not
More informationCisco Conference Connection
Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,
More informationCISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK)
DATA SHEET CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) Cisco Systems IP Phone Services bring the power of the World Wide Web to Cisco IP Phones. An integral part of a Cisco AVVID (Architecture
More informationCisco IOS Telephony Services Survivable/Standby Remote Site Telephony
DATA SHEET Cisco IOS Telephony Services Survivable/Standby Remote Site Telephony As enterprises extend their telephony and high-value application deployments from central sites out to remote offices, one
More informationEnterprise Reporting
Business Solutions Cisco ICM Software Enterprise Reporting Converting Contact Center Data into Business Intelligence. Improving customer service and increasing productivity are critical challenges for
More informationE-Seminar. Financial Management Internet Business Solution Seminar
E-Seminar Financial Management Internet Business Solution Seminar Financial Management Internet Business Solution Seminar 3 Welcome 4 Objectives 5 Financial Management 6 Financial Management Defined 7
More informationTHE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION
CUSTOMER SUCCESS STORY THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION EXECUTIVE SUMMARY CUSTOMER NAME Coleman Technologies INDUSTRY
More informationCisco IOS Public-Key Infrastructure: Deployment Benefits and Features
Data Sheet Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Introduction to Public Key Infrastructure Public Key Infrastructure (PKI) offers a scalable method of securing networks,
More informationCISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER
PRODUCT BULLETIN NO. 2438 CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER NEW FEATURES New features of the Cisco Content Switching
More informationCISCO METRO ETHERNET SERVICES AND SUPPORT
SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service
More informationIP Networking and the Advantages of consolidation
WHITE PAPER Extending the Benefits of Storage Area Networks across IP Networks Introduction The phenomenal growth of Internet business and data-intensive e-business applications over the past few years
More informationCisco 7200 and 7500 Series Routers
PRODUCT BULLETIN, NO. 965 Cisco 7200 and 7500 Series Routers Software, Feature, and Feature Upgrade Licenses Introduction Cisco IOS Software on the Cisco 7200 and 7500 Series offers three distinctly different
More informationCISCO NETWORK CONNECTIVITY CENTER
DATA SHEET CISCO NETWORK CONNECTIVITY CENTER The Cisco Network Connectivity Center (NCC) delivers end-to-end management across multiple tools, technologies, and silos. From networks and applications to
More informationCisco Intelligent Contact Management Enterprise Edition
Data Sheet Cisco Intelligent Contact Management Enterprise Edition Cisco IP Communications is a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications,
More informationCisco CNS NetFlow Collection Engine Version 4.0
Data Sheet Cisco CNS NetFlow Collection Engine Version 4.0 Cisco CNS is a suite of intelligence engines that work with device agents to create a programmable network. Cisco CNS extends the management plane
More informationCisco 2-Port OC-3/STM-1 Packet-over-SONET Port Adapter
Data Sheet Cisco 2-Port OC-3/STM-1 Packet-over-SONET Port Adapter To meet the continual need for increased router features and performance, Cisco Systems introduces its newest packetover-sonet (POS) port
More informationIS YOUR OLD PHONE SYSTEM HANGING UP YOUR DISTRICT? CISCO K 12 DIRECT LINE SOLUTION FOR IP COMMUNICATIONS
IS YOUR OLD PHONE SYSTEM HANGING UP YOUR DISTRICT? CISCO K 12 DIRECT LINE SOLUTION FOR IP COMMUNICATIONS THEN YOU NEED A DIRECT LINE. now. CISCO IP PHONE SOLUTIONS Cisco IP phones provide better communications,
More informationEmpower Your Law Firm with Your Next Phone System
Empower Your Law Firm with Your Next Phone System BROCHURE CISCO SMB CLASS SOLUTIONS Law Firm Boosts Client Service and its Bottom Line Hahn & Hessen, LLP, a New York City law firm, is using a Cisco IP
More informationCISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES
OVERVIEW CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES COMPANY PROFILE Cisco CallManager Express (CME) promotional bundles are appropriate for small businesses
More informationCISCO PIX SECURITY APPLIANCE LICENSING
DATA SHEET CISCO PIX SECURITY APPLIANCE LICENSING The market-leading Cisco PIX Security Appliance Series supports a variety of licensing options, enabling businesses to select the capabilities that are
More informationTHE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES
WHITE PAPER THE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES IP-based managed services help businesses reap benefits by consistently reducing IT costs while increasing employee
More informationIt looks like your regular telephone.
It looks like your regular telephone. But it s a lot better. CISCO PHONE SYSTEM SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES Between the increased productivity and administrative savings we ve experienced,
More informationE-Seminar. E-Commerce Internet Business Solution Seminar
E-Seminar E-Commerce Internet Business Solution Seminar E-Commerce Internet Business Solution Seminar 3 Welcome 4 Objectives 5 The Internet Revolution 6 E-Commerce Defined 7 Types of E-Commerce 8 E-Commerce
More informationHIGH-DENSITY PACKET VOICE DIGITAL SIGNAL PROCESSOR MODULE FOR CISCO IP COMMUNICATIONS SOLUTION
DATA SHEET HIGH-DENSITY PACKET VOICE DIGITAL SIGNAL PROCESSOR MODULE FOR CISCO IP COMMUNICATIONS SOLUTION PRODUCT OVERVIEW The High-Density Packet Voice digital signal processor (DSP) (PVDM2) enables Cisco
More informationCISCO MDS 9000 FAMILY PERFORMANCE MANAGEMENT
WHITE PAPER CISCO MDS 9000 FAMILY PERFORMANCE MANAGEMENT As storage area networks (SANs) grow, so do the challenges for monitoring and resolving performance issues. Summary views of networkwide historical
More informationCISCO IOS SOFTWARE FEATURE PACKS FOR THE CISCO 1700 SERIES MODULAR ACCESS ROUTERS AND CISCO 1800 SERIES (MODULAR) INTEGRATED SERVICES ROUTERS
CISCO IOS SOFTWARE FEATURE PACKS FOR THE CISCO 1700 SERIES MODULAR ACCESS ROUTERS AND CISCO 1800 SERIES (MODULAR) INTEGRATED SERVICES ROUTERS This product bulletin provides details on the Cisco IOS s for
More informationWant to Improve Communication to Parents? Make it Simple.
Want to Improve Communication to Parents? Make it Simple. Save Time, Save Money, and Strengthen the School-Parent Connection CISCO IP PHONE SOLUTIONS SchoolMessenger for Cisco Unified Communications integrates
More informationCisco Intelligent Contact Management (ICM) Software
DATA SHEET Cisco Intelligent Contact Management (ICM) Software Cisco Intelligent Contact Management (ICM) software delivers an integrated suite of capabilities that enable a company to interact with its
More informationCisco IT Data Center and Operations Control Center Tour
Cisco IT Data Center and Operations Control Center Tour Inside the Build Room Page 1 of 8 5. Inside the Build Room Introduction Figure 1. Inside the Build Room Ian: The purpose of the Build room is for
More informationCisco CNS NetFlow Collection Engine Version 5.0
Data Sheet Cisco CNS NetFlow Collection Engine Version 5.0 Cisco CNS consists of software and appliance-based applications, which support scalable network deployment, configuration, service assurance monitoring,
More informationCisco Router and Security Device Manager File Management
Application Note Cisco Router and Security Device Manager File Management Introduction Cisco Router and Security Device Manager (SDM) allows you to view and manage the file system on your Cisco router
More informationNETWORK AVAILABILITY IMPROVEMENT SUPPORT OPERATIONAL RISK MANAGEMENT ANALYSIS
DATA SHEET NETWORK AVAILABILITY IMPROVEMENT SUPPORT OPERATIONAL RISK MANAGEMENT ANALYSIS Operational Risk Management Analysis helps you maintain and improve network availability by evaluating the risks
More informationPUBLIC KEY INFRASTRUCTURE CERTIFICATE REVOCATION LIST VERSUS ONLINE CERTIFICATE STATUS PROTOCOL
WHITE PAPER PUBLIC KEY INFRASTRUCTURE CERTIFICATE REVOCATION LIST VERSUS ONLINE CERTIFICATE STATUS PROTOCOL CERTIFICATE REVOCATION CHECKING ON CISCO IOS SOFTWARE Introduction The support for x.509 digital
More informationCISCO IOS IP SERVICE LEVEL AGREEMENT
DATA SHEET CISCO IOS IP SERVICE LEVEL AGREEMENT Network services have changed dramatically in recent years, most notably due to the addition of voice, video, and other mission-critical delay- and performance-sensitive
More informationCisco Secure Access Control Server Solution Engine
Data Sheet Cisco Secure Access Control Server Solution Engine The Cisco Secure Access Control Server (ACS) provides a comprehensive identity networking solution and secure user experience for Cisco intelligent
More informationCisco SMB Class Solutions Your Next Phone System Purchase
Overview Cisco SMB Class Solutions Your Next Phone System Purchase The Smart Buyer s Checklist for Small and Medium Organizations Will your aging telephone system soon need replacing or require a significant
More informationCISCO WIRELESS SECURITY SUITE
Q&A CISCO WIRELESS SECURITY SUITE OVERVIEW What is the Cisco Wireless Security Suite? The Cisco Wireless Security Suite is an enterprise-ready, standards-based, wireless LAN (WLAN) security solution for
More informationInternal IT Staff at a Serbian Children s Hospital Takes Innovative Approach to Outpatient Care
CUSTOMER CASE STUDY Internal IT Staff at a Serbian Children s Hospital Takes Innovative Approach to Outpatient Care Executive Summary CUSTOMER NAME Belgrade, Serbia INDUSTRY Healthcare BUSINESS CHALLENGES
More informationWorld Consumer Income and Expenditure Patterns
World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income
More informationCISCO IP PHONE EXPANSION MODULE 7914
DATA SHEET CISCO IP PHONE EXPANSION MODULE 7914 Call coverage is a critical capability for administrative assistants and others who must monitor, manage, and cover the various status of calls. This requires
More informationCISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND 12.4T FEATURE SETS FOR THE CISCO 3800 SERIES ROUTERS
PRODUCT BULLETIN NO. 2877 CISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND FEATURE SETS FOR THE CISCO 3800 SERIES ROUTERS This product bulletin details changes to the Cisco IOS Software packaging for Cisco
More informationCisco 7200 Series Enterprise WAN Aggregation Application
OVERVIEW Series Enterprise WAN Aggregation Application Introduction Large enterprise networks face certain challenges when aggregating multiple branch offices or remote locations. Enterprise WAN aggregation
More informationCisco Systems GigaStack Gigabit Interface Converter
Data Sheet Cisco Systems GigaStack Gigabit Interface Converter The Cisco Systems GigaStack Gigabit Interface Converter (GBIC) is a versatile, low-cost, Gigabit Ethernet stacking GBIC that offers high-speed
More informationCISCO 7304 SERIES ROUTER PORT ADAPTER CARRIER CARD
DATA SHEET CISCO 7304 SERIES ROUTER PORT ADAPTER CARRIER CARD The Cisco 7304 Router, part of the industry-leading Cisco 7000 Series, is optimized to deliver flexible, high-performance IP and Multiprotocol
More informationCISCO SFP OPTICS FOR PACKET-OVER-SONET/SDH AND ATM APPLICATIONS
DATA SHEET CISCO SFP OPTICS FOR PACKET-OVER-SONET/SDH AND ATM APPLICATIONS The Cisco industry-standard Small Form-Factor Pluggable Interface Converter (SFP) for packet-over-sonet/sdh (POS), optical networking,
More informationDATA SHEET. GigaStack GBIC THE CISCO SYSTEMS GIGASTACK GIGABIT INTERFACE CONVERTER (GBIC) IS A VERSATILE, LOW-COST,
DATA SHEET Technical Information GigaStack GBIC THE CISCO SYSTEMS GIGASTACK GIGABIT INTERFACE CONVERTER (GBIC) IS A VERSATILE, LOW-COST, GIGABIT ETHERNET STACKING GBIC THAT OFFERS HIGH-SPEED INTERCONNECTIVITY
More informationCisco WebEx Social Compatibility Guide
Cisco WebEx Social Compatibility Guide This document provides compatibility information for supported components and applications for Cisco WebEx Social 3.4.2, 3.4, 3.3, 3.1, and 3.0. Note: Due to different
More informationCisco Aironet 1130AG Series
Ordering Guide Cisco Aironet 1130AG Series The Cisco Aironet 1130AG Series IEEE 802.11a/b/g Access Point is a fixed-configuration, dual-band access point. Built in to the access point are two radios each
More informationCISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND 12.4T FEATURE SETS FOR THE CISCO 2800 SERIES ROUTERS
PRODUCT BULLETIN NO. 2879 CISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND FEATURE SETS FOR THE CISCO 2800 SERIES ROUTERS This product bulletin details changes to the Cisco IOS Software packaging for Cisco
More informationHow To Connect A Cisco Aironet 350 Series Wireless Bridge To A Network With A Wireless Bridge
Data Sheet Cisco Fixed Wireless Solution The Cisco Aironet 350 Series enables high-speed long-range outdoor links between buildings and is ideal for installations subject to plenum rating and harsh environments.
More informationFigure 1. The Cisco Aironet Power Injectors Provide Inline Power to Cisco Aironet Access Points and Bridges
DATA SHEET CISCO AIRONET POWER INJECTOR Cisco Aironet Power Injector products increase the deployment flexibility of Cisco Aironet wireless access points and bridges by providing an alternative powering
More informationCISCO MEETINGPLACE FOR OUTLOOK 5.3
DATA SHEET CISCO MEETINGPLACE FOR OUTLOOK 5.3 Rich-media Conferencing for Microsoft Outlook PRODUCT OVERVIEW Cisco MeetingPlace part of the Cisco IP Communications system is a complete rich-media conferencing
More informationCisco ICM Software Computer Telephony Integration
DATA SHEET Cisco ICM Software Computer Telephony Integration Bringing Enterprise Data to Enterprise Desktops Cisco Intelligent Contact Management (ICM) software enables companies to deploy a complete network-to-desktop
More informationCISCO CATALYST 3750 SERIES SWITCHES
AT-A-GLANCE CISCO CATALYST 3750 SERIES SWITCHES Product Part Number Port Speed Number Cisco Catalyst 3750-24TS 3750-24TS 3750-24FS 3750-24PS 3750-24PS 3750-48TS 3750-48TS 3750-48PS WS-C3750-24TS-S 10/100
More informationCisco 3640 - PBX Interoperability: Lucent/Avaya Definity G3si V7 PBX with CallManager using Analog FXS and FXO Interfaces as an MGCP Gateway
Application Note Cisco 3640 - PBX Interoperability: Lucent/Avaya Definity G3si V7 PBX with CallManager using Analog FXS and FXO Interfaces as an MGCP Gateway Introduction This application note describes
More informationRural Spain benefits from radical Internet solution
Case Study Rural Spain benefits from radical Internet solution Outlying areas of Spain are to get broadband Internet access after a partnership of leading companies develops an innovative and cost effective
More informationCISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES
DATA SHEET CISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES Offering a single ISDN BRI S/T interface, this WIC may require an external Network Termination 1 (NT1),
More informationAppendix 1: Full Country Rankings
Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable
More informationCisco GLBP Load Balancing Options
Data Sheet Cisco GLBP Load Balancing Options Last updated: December 2005 INTRODUCTION The purpose of this document is to discuss the options that Cisco Gateway Load Balancing Protocol (GLBP) one of Cisco
More informationCISCO AIRONET POWER INJECTOR
DATA SHEET CISCO AIRONET POWER INJECTOR Cisco Aironet Power Injector products increase the deployment flexibility of Cisco Aironet wireless access points and bridges by providing an alternative powering
More informationBT Premium Event Call and Web Rate Card
BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:
More informationCONNECT TO COMPREHENSIVE NETWORK SECURITY SOLUTIONS WITH THE CISCO IP NETWORK DEFENDER PROGRAM.
CONNECT TO COMPREHENSIVE NETWORK SECURITY SOLUTIONS WITH THE CISCO IP NETWORK DEFENDER PROGRAM. THE CISCO ADVANTAGE: SELF-DEFENDING NETWORKS Network security threats are becoming more frequent and alarmingly
More informationCombined voice and data solution supports Orange s ongoing success in the UK business market
CUSTOMER CASE STUDY Combined voice and data solution supports Orange s ongoing success in the UK business market Executive Summary CUSTOMER NAME Orange INDUSTRY Telecommunications CHALLENGE To increase
More informationCISCO ATA 186 ANALOG TELEPHONE ADAPTOR
DATA SHEET CISCO ATA 186 ANALOG TELEPHONE ADAPTOR The Cisco ATA 186 Analog Telephone Adaptor is a handset-to-ethernet adaptor that turns traditional telephone devices into IP devices. Customers can take
More informationCISCO MEETINGPLACE HOSTED SERVICE
DATA SHEET CISCO MEETINGPLACE HOSTED SERVICE The Cisco MeetingPlace rich-media conferencing solution can be deployed in a variety of ways. As an alternative to a customer owned, customer managed solution,
More informationSerial Connectivity Network Modules for the 2600, 3600, and 3700 Series (NM-1HSSI, NM-4T, NM-4A/S, NM-8A/S, NM-16A/S, NM-16A, NM-32A)
Data Sheet Serial Connectivity Network Modules for the 2600, 3600, and 3700 Series (NM-1HSSI, NM-4T, NM-4A/S, NM-8A/S, NM-16A/S, NM-16A, NM-32A) The Cisco 2600, 3600, and 3700 Series offer a wide variety
More informationForeign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund
Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000
More informationCISCO MEETINGPLACE MANAGED SERVICE
DATA SHEET CISCO MEETINGPLACE MANAGED SERVICE The Cisco MeetingPlace rich-media conferencing solution can be deployed in a variety of ways. As an alternative to a customer managed solution, the Cisco MeetingPlace
More informationCisco Solution Incentive Program Asia Pacific
Channel Incentive Offerings Cisco Solution Incentive Program Asia Pacific User Guide This program will expire on December 31, 2006. Cisco Systems reserves the right to cancel or modify this program at
More informationReporting practices for domestic and total debt securities
Last updated: 4 September 2015 Reporting practices for domestic and total debt securities While the BIS debt securities statistics are in principle harmonised with the recommendations in the Handbook on
More informationWhat is network convergence all about?
What is network convergence all about? What is network convergence all about? The industry's adoption of a converged network that is the concept of the convergence of separate telephone, video and data
More informationCISCO ATA 188 ANALOG TELEPHONE ADAPTOR
DATA SHEET CISCO ATA 188 ANALOG TELEPHONE ADAPTOR The Cisco ATA 188 Analog Telephone Adaptor is a handset-to-ethernet adaptor that turns traditional telephone devices into IP devices. Customers can take
More informationnetworks (VPNs). models, the Cisco 800 series of routers addresses wide range Figure 1 Cisco 800 Series Routers give Small Offices and Corporate
DATA SHEET Cisco 800 Series Family of Access Routhers Cisco 800 Series Family of Access Routers THE CISCO 800 SERIES FAMILY OF ACCESS ROUTERS OFFER MODELS WITH ENHANCED NETWORK SECURITY AND RELIABILITY
More informationSybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment
Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical
More informationTriple-play subscriptions to rocket to 400 mil.
Triple-play criptions to rocket to 400 mil. Global triple-play criptions will reach 400 million by 2017; up by nearly 300 million on the end-2011 total and up by 380 million on the 2007 total, according
More informationCisco Systems Brings World-Class Online Banking Solutions to State Bank of India
C U S T O M E R C A S E S T U D Y Cisco Systems Brings World-Class Online Banking Solutions to State Bank of India Executive Summary CUSTOMER NAME State Bank of India (SBI) INDUSTRY Financial Services
More informationCisco Router and Security Device Manager Dial-Backup Solution
Application Note Cisco Router and Security Device Manager Dial-Backup Solution Introduction Point-to-Point Protocol over Ethernet (PPPoE) and IP Security (IPSec) VPN deployments are increasing and require
More informationThe Palace of Versailles Goes Digital, Increasing Revenue and Enhancing Overall Visitor Experience
CUSTOMER CASE STUDY The Palace of Versailles Goes Digital, Increasing Revenue and Enhancing Overall Visitor Experience Executive Summary CUSTOMER NAME Palace of Versailles, France INDUSTRY Public Sector
More informationCisco Unified IP Conference Station 7936
Data Sheet Cisco Unified IP Conference Station 7936 The Cisco Unified IP Phone family provides industry-leading levels of integrated business functionality and converged communications features beyond
More information41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.
Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***
More informationRegion Country AT&T Direct Access Code(s) HelpLine Number. Telstra: 1 800 881 011 Optus: 1 800 551 155
Mondelēz International HelpLine Numbers March 22, 2013 There are many ways to report a concern or suspected misconduct, including discussing it with your supervisor, your supervisor s supervisor, another
More informationCISCO CALLMANAGER EXPRESS 3.2
ORDERING GUIDE CISCO CALLMANAGER EXPRESS 3.2 To be used by authorized partners and direct accounts only. HOW TO ORDER CISCO CALLMANAGER EXPRESS 3.2 Cisco CallManager Express (CME) is a feature in Cisco
More informationKnow the Facts. Aon Hewitt Country Profiles can help: Support a decision to establish or not establish operations in a specific country.
Aon Hewitt Country Profiles Your eguide to employment requirements and practices Profiles for nearly 90 countries worldwide Risk. Reinsurance. Human Resources. Know the Facts Whether you are a newcomer
More informationSupported Payment Methods
Supported Payment Methods Global In the global payments market, credit cards are the most popular payment method. However, BlueSnap expands the payment selection by including not only the major credit
More informationLogix5000 Clock Update Tool V2.00.36. 12/13/2005 Copyright 2005 Rockwell Automation Inc., All Rights Reserved. 1
Logix5000 Clock Update Tool V2.00.36. 1 Overview Logix5000 Clock Update Tool 1. 1. What is is it? it? 2. 2. How will it it help me? 3. 3. How do do I I use it? it? 4. 4. When can I I get get it? it? 2
More informationGlobal Network Access International Access Rates
Global Network Access International Access Rates We know that you need to communicate with your partners, colleagues and customers around the world. We make every effort to understand the difficulties
More informationSupported Payment Methods
Sell Globally in a Snap Supported Payment Methods Global In the global payments market, credit cards are the most popular payment method. However, BlueSnap expands the payment selection by including not
More informationEnabling High Availability for Voice Services in Cable Networks
White Paper Enabling High Availability for Voice Services in Cable Networks When customers place a telephone call, they expect it to go through on the first attempt and they expect it to continue without
More informationCISCO NETWORK CONNECTIVITY CENTER MPLS MANAGER 1.0
DATA SHEET CISCO NETWORK CONNECTIVITY CENTER MPLS MANAGER 1.0 Cisco Network Connectivity Center (NCC) Multiprotocol Label Switching (MPLS) Manager maximizes the availability of VPNs based on MPLS technology.
More informationOCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology
OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction
More informationIP Communications for Small Offices Using Cisco CallManager Express and Cisco Unity Express
Overview IP Communications for Small Offices Using Cisco CallManager Express and Cisco Unity Express Cisco CallManager Express with Cisco Unity Express provides small and medium-sized businesses (SMBs)
More informationAudio Conferencing Service Comprehensive Telecommunications Services Group Number 77017 Award Number 20268 Contract Number PS63110
Audio Conferencing Comprehensive Telecommunications s Number PS63110 Audio Conferencing, Function or Device Reservationless Conferencing Solution Setup Meeting Center Multimedia Minute - Self-, Automated
More informationCisco IT Data Center and Operations Control Center Tour
Cisco IT Data Center and Operations Control Center Tour Data Center Power Page 1 of 9 7. Data Center Power Electrical Power and Power Protection Figure 1. Power Cabinets Dick: Running a data center takes
More informationCISCO SMARTNET SUPPORT AND CISCO SMARTNET ONSITE
Q & A CISCO SMARTNET SUPPORT AND CISCO SMARTNET ONSITE GENERAL Q & A: Q. What is Cisco SMARTnet support? A. Cisco Technical Support Services, such as SMARTnet support and SMARTnet Onsite support, offer
More informationCISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES
DATA SHEET CISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES Offering a single ISDN BRI S/T interface, this WIC may require an external Network Termination 1 (NT1),
More informationHow To Outtask Metro Ether To A Managed Service Provider
WHITE PAPER MANAGED METRO ETHERNET SERVICES: BUSINESS ADVANTAGES FOR THE ENTERPRISE Ethernet is rapidly becoming the primary communications technology for organizations of all sizes. Most businesses already
More informationCisco AVVID Network Enterprise Data Center Solution Overview
White Paper Cisco AVVID Network Enterprise Data Center Solution Overview Data centers enable the consolidation of critical computing resources, in controlled environments under centralized management,
More informationSunGard Best Practice Guide
SunGard Best Practice Guide What Number Should I Use? www.intercalleurope.com Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452
More information