Customer Engagement Redefined. Take a Fresh Look at Loyalty and Referral Programs

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1 Customer Engagement Redefined Take a Fresh Look at Loyalty and Referral Programs

2 Loyalty Increase sales with rewards that drive brand affinity NextBee customer loyalty and referral software is a complete turnkey solution for increasing new business, repeat business and point of sale conversions. Our web-based technology is easy to integrate with no coding or IT resources. It automatically tracks and rewards participation in your promotional campaigns. NextBee s social commerce tools enable loyal customers to share referrals, earn loyalty reward points, and share testimonials. Referrals: Drive new business and generate buzz by tracking and rewarding online social referrals from your loyal customers. Rewards: Drive repeat business and build loyalty by rewarding your customers for targeted campaign actions that you choose, such as frequent shopping, answering surveys, sending referrals, writing reviews, and more. Reviews: Increase conversions by displaying point-of-sale reviews and five-star ratings from your loyal customers.

3 Buzz Get referral traffic and sales when customers share your brand online Word of Mouth: Whether you call it Social, Viral or Word of Mouth Marketing, it s all about creating buzz. NextBee generates this buzz by incentivizing loyal customers to share promotions through and social web sites such as Facebook, Twitter, LinkedIn, MySpace, YouTube, and many others. NextBee has simplified social marketing by automating the process of creating, tracking and rewarding social referrals. The Social Web: Today s consumers stay connected with their friends, families and colleagues by sharing information on their personal social networks. With the NextBee solution, your promotion becomes the topic of conversation as people share valuable money-saving deals with their friends while earning rewards.

4 Trust Increase conversions with point-of-sale reviews and ratings Reviews: Increase conversions by building credibility and trust when you showcase reviews from your satisfied customers at the point of sale. Our flexible Reviews widget easily integrates into your shopping cart. You have complete control over which reviews are accepted and published on your web site. Ratings: NextBee also features a compelling five-star rating component, with subject criteria that you can choose. Channel sales: With our widget approach, affiliate and partner web sites can also display your reviews, helping you increase referrals and conversions from other channels.

5 Simple NextBee word of mouth marketing runs itself Easy to set up: NextBee has a rich library of campaign templates that are easy to customize. You can go live with your promotions very quickly. Easy to manage: Launch and manage all campaigns with minimal effort. Just host a simple script on your conversion page and we will automatically track sales and distribute rewards to your customers. Easy to optimize: NextBee makes it easy to conduct useful A/B tests. The account dashboard helps you track campaign performance in real time and make informed changes to optimize your social marketing offers. With unlimited use of the service, you can tweak your creative as often as you like.

6 Adaptable With over one hundred installations, NextBee has a proven track record of success in a wide range of verticals, including technology, education, luxury retail brands, marketing, charities, small businesses and many more. Restaurants: Social marketing is the perfect channel to promote restaurants because word of mouth referrals always attract new patrons. NextBee makes it easy to build an list and distribute coupons and menus through viral promotions that reward your customers for sharing your restaurant with their friends, families and co-workers. B2B: Referrals are very effective in B2B marketing, as business people tend to seek out best practices from their colleagues. NextBee has the tools to stimulate, track and reward referrals. E-Commerce: NextBee integrates easily with almost every shopping cart. Generate traffic and sales with our rewards program where your users earn loyalty points for sending coupons and promotions to people they think would like your site. This marketing loop drives both new business and repeat business as your customers work hard to earn more prizes and discounts. Brick and Mortar: Online social marketing also works for local businesses because people typically have several friends in their social networks who live in the local area and who match their demographic profiles. Further, NextBee supports both online and in-person referral rewards. Customers can simply give you a referral code at the checkout counter. Start Ups: Begin building your opt-in mailing list right away with a viral promotion from NextBee. And tap into the exponential power of social media to attract new customers by rewarding them for word of mouth referrals.

7 Effective NextBee helps companies improve sales and retention Incentives drive sales: Customers respond to incentives. According to the Harvard Business Review, one dollar spent on customer incentives returns $15.40 additional revenue. The Loyalty Guide study in 2006 found that a typical business gets an average of one in six new sales from loyalty programs. Referrals drive sales: 67% of consumers have made a purchasing decision based on a referral from a friend (Source: A McKinsey/Thompson Lightstone). NextBee integrates referral functionality into all key user flows on your web site. NextBee drives sales: Our marketing technology solution is effective because we are focused on bringing you more sales in the three most valuable areas: new business, repeat business and increased conversions.

8 Fun Customers participate because NextBee is fun and rewarding Subscribe Save Incentives: Research shows that incentives are proven to work. They work because receiving rewards is fun. Single Sign On: Every customer can track the performance of their referrals, conversions and rewards using their existing account on your web site or their own social media accounts. The sophisticated interface is similar to the one you will use to track and manage your campaigns. Points: Users perform targeted marketing actions to earn points. You can set the level of reward and determine which actions are rewarded, such as clicking a link, sharing a promotion, or writing a review. Rewards can be in the form of points or funds held in a disbursement account. Buy Rate Review Click Refer Share

9 High Tech Advanced software automates social marketing referrals Widget approach: NextBee s widgets are seamlessly embedded within your pages, so users never leave your web site. Pick and choose functionality by adopting only the widgets you need. Go live by copy/pasting scripts. Software as a service: Our cloud-based platform is built to support virtually every variation of user engagement, referral, or viral marketing programs without any effort or engagement from your in-house IT team. Extendable: With open standards and programmable interfaces NextBee solution is optimized to work with a range of software applications such as Facebook, XCart, ebay ProStores, SalesForce and many others. Cross-channel: NextBee works with several marketing channels simultaneously, including , social, mobile, and telemarketing campaigns.

10 Compatible Our campaigns integrate with popular software and platforms

11 Successful Approved by ebay: NextBee was selected by ebay ProStores to be a recommended and approved loyalty and referral marketing technology solution for their 40,000+ ecommerce customers. Get started today Useful Tools review: Referral-based promotional campaigns have been around forever, but they are more powerful now than ever before. NextBee makes it easy to offer existing customers incentives for referring other people. Killer Start Ups review: The truly salient aspect of NextBee is the way it will let you track conversion and optimize metrics so that your brand s popularity on the social web goes up accordingly. NextBee customers: Below is a small sample of our more than 100 raving clients featuring thousands of promotion participants.