TECHNOLOGY AND SOLUTIONS AT YOUR FINGERTIPS

Transcription

1 TECHNOLOGY AND SOLUTIONS AT YOUR FINGERTIPS CAPABILITIES STATEMENT 1

2 MISSION STATEMENT M2K Communications aim to connect people with technology providing an end to end solution that is closely aligned to our client s business requirements and goals. At M2K, we combine the highest level of technical competencies, strategic thinking and years of valuable hands-on experience in a diverse range of products and a broad spectrum of market sectors. About Us We are a leading provider of technology solutions that include mobility solutions, unified communications, corporate IT solutions, integrated communication solutions and managed services. We also offer a range of other services comprising of cloud based communication offerings, project planning and implementation and infrastructure monitoring and management. We have been a Telstra Enterprise Partner of choice for over 18 years and are proudly 100% Australian owned. In September 2011, we incorporated M2K IT Technologies as part of the M2K Group, thus providing our customers with a single convenient point of contact for all their communication and technology needs. We are an Authorised Apple Reseller and are also allied with suppliers that include Nokia, Samsung, HTC, ShoreTel, Avaya, HP, Netgear, Microsoft, Trend and Symantec. 2

3 WHAT DIFFERENTIATES US Our major strength is providing integrated telecommunications services through mobiles, voice, fixed data and mobile solutions. Our History Our services, solutions and expertise have enabled our customers, from small to large global corporations to simplify the way they communicate and work. We work with leading CEO s and IT Operations Managers to help them harness the power of mobile technology and be able to establish their priorities, which in turn help our customers derive real business value. Our objective is to create an environment for our customers where they can access information faster, bring dispersed employees together easily, communicate clearly across devices and make decisions more quickly. Most importantly, we work in close partnership with our customers, using a consultative approach meaning we customise solutions and aim to provide the highest levels of service, technology and advice coupled with teams that are highly developed and committed to every customer s individual needs. We pride ourselves on having the right people in the right role, which provides our team the opportunity to develop through our ongoing training and evaluation process, linked to remuneration and employee benefits. August, 1994 M2K Communications was founded by Chris Vassiliadis November, 2007 Telstra Endorsed Enterprise Partner July, 2008 Telstra Business Accredited Partner (Mobility) December, 2009 Telstra Business Accredited Partner (Mobiles & Voice) September, 2011 Incorporation of M2K IT Technologies December, 2011 Telstra Business Accredited Total Solutions Partner (Mobiles, Voice & Data) Achievements 2008 Awarded Telstra Enterprise Partner of the Year 2009 Awarded Telstra Enterprise Mobility Partner of the Year What we value most INTEGRITY RESPECT TEAMWORK 3

4 WHAT WE OFFER Mobility Solutions Unified Communications Integrated Communications Managed Services Corporate IT Solutions M2K Communications have the ability to meet your complete end-to-end communication and technology needs. We are a Telstra Business Accredited Partner and provide a range of products and services, delivering integrated telecommunication solutions with exceptional customer service. You deal with an Accredited Partner and can expect the right advice upfront, a choice of top technology and an exceptional ongoing service. Accreditation MOBILE Mobiles and Wireless Solution Specialists VOICE Fixed Line Business Solutions Including Telstra Business Systems Specialists DATA Internet Solutions Specialist Planning, Implementing & Managing 4

5 ACCOUNT MANAGEMENT MODEL Monthly Service and Account Reviews Regular mobile and fixed line service level audits to ensure you are receiving the right services for your needs Mobile and data analysis reporting of activity Fortnightly and monthly call cycle Asset Management Tracking and controlling of your mobile fleet Service connection activations Cancellations and temporary suspensions Device, Repairs and Recycling Service across an entire range of smartphones and tablets Warranty and Non Warranty Repairs Replacement handsets whilst faulty devices are being repaired Mobile Phone Recycling and secure corporate data wiping facility IT Mobility Services Securing and administering your mobile fleet via Mobile Device Management Improving efficiencies and lowering your TCO in mobilising your workforce Technology Road Mapping Planning for the future to ensure our solutions meet your developments and goals Touch and try a range of available devices for up to a four week period Project Management and Planning Large corporate mobility transfers from other service providers to Telstra Company / Business Site Audits Project planning from end to end Take Responsibility, Action Commitment & Get it Right the First Time 5

6 SERVICE LEVEL AGREEMENT Office Hours Monday Friday 8.30am to 5.30pm Weekends Phones are diverted to a nominated person Dedicated Number Urgent requests over the weekend and public holidays divert through to a nominated person Dedicated Account Executive Work with your dedicated Account Executive who understands the challenges of doing business in your area and can recommend appropriate products and solutions You will be assisted by a member of our Sales Administration team, who supports your Account Executive to ensure an efficient and seamless transition Response Times 2 to 4 hour response time frames on all orders, adds, moves and changes, pricing requests and general queries All urgent requests are responded to within 30 mins to 1 hour where specified Deliveries M2K Courier: No charge on deliveries in Melbourne CBD and surrounding suburbs (Potential saving to customer $25,000 per annum). Australian Air Express (AAE): All other deliveries dispatched via AAE at 4.30pm every day. The standard rate is $ Overnight deliveries to capital cities. Special deliveries will be quoted on Online Portal You will have access to a customised online ordering portal set up with your product preferences and tailored to your business requirements Submit online; - Hardware orders - Connections & Upgrades - Adds, Moves, Changes - Mobile Phone Repairs - More Requests will be actioned in a 2-4 hour time frame. 6

7 WHAT OUR CUSTOMERS SAY Siemens Limited M2K take the time to understand the business needs along with device capabilities and carrier product offerings and couple them together to provide fit for purpose solutions. The business ethics of M2K are that of long term partners. There is the constant follow up and review of solutions to ensure that requirements are met. Bryan Taylor Voice Network Manager (Pacific Cluster) Siemens Limited Australia Oliver J Nilsen (Australia) Ltd We have found Mobiles2000/M2K to be an organisation at the forefront of new technologies, which has provided tremendous benefit to our business. Testimonials Mark Nilsen Managing Director Oliver J Nilsen (Aust) Ltd Melbourne Stadiums Limited Upon discussing our issue with M2K Communications, they came back with a solution to supply and install Wireless-N connectivity throughout the Stadium. Whilst we had engaged other suppliers for this need previously, M2K Communications were the only ones willing to work with us and stay focused on what we were trying to achieve. Essentially they provided a solution to match our business needs on our terms. M2K successfully delivered the project during our quiet periods and were happy to work with our internal resources. Bill Kolokythas General Manager - IT Melbourne Stadiums Limited Some of our most valued customers Siemens Limited Transurban Newcrest Mining SP AusNet Costa Group Sigma Pharmaceuticals Colonial First State Property Incitec Pivot Enterprise Business Services 7

8 WHO WE PARTNER WITH APPLE TELSTRA HP NOKIA HTC TREND MICRO SHORETEL AIRWATCH MICROSOFT OFFICE 365 AVAYA SAMSUNG SYMANTEC SONY ERICSSON LG ERICSSON - IPECS BLACKBERRY MAILGUARD NETGEAR PANASONIC 8

9 One Reliable Partner, One Communications Provider, One Account, One Bill One Total Solution Makes Sense! M2K Communications Pty Ltd (A division of Mobiles 2000 Pty Ltd) Tope Street, South Melbourne, VIC 3205 Tel: Fax: (03) Website: