Simply Smarter Salary Packaging.

Transcription

1 Simply Smarter Salary Packaging.

2 Who is Smartsalary? Australia s most awarded salary packaging and novated leasing company. Established in 2001, Smartsalary is Australia s most awarded salary packaging and novated leasing company, offering services to over 100 organisations and over 87,000 employees. We specialise in servicing large corporate clients, Commonwealth and State Governments, major health care groups, and other Public Benevolent Institutions in every state and territory across the country. Smartsalary has fifteen nationwide locations and a workforce of over 250 staff. Our clients are supported by a dedicated client relationship manager, customer service centre, team of national sales consultants, and a marketing team that communicates the benefits of salary packaging. Smartsalary was ranked as one of the fastest growing firms by the Business Review Weekly Fast 100 three years in a row. We ve also been awarded the Hudson Business Award at the Telstra Business Awards. Even more important than being an award winner, Smartsalary is working towards accreditation as a Hewitt Best Employer, and has been accredited by the Customer Service Institute of Australia (CSIA) since In 2011, Smartsalary was nominated for two CSIA Service Excellence Awards - Customer Charter and Customer Service for a Small to Medium business (0-500 employees). Smartsalary won the category for Small to Medium business in NSW and was highly commended and awarded second place in the national awards for the same category.

3 Why an outsourced salary packaging solution? To attract and retain the best staff With employees coming to expect salary packaging as part of their remuneration and benefits package, its implementation has become necessary in order to attract and retain the best talent in this competitive employment market. Studies in recent years have drawn links between effective salary packaging programs and: shorter recruitment cycles lower recruitment costs decreased staff churn Research by Ernst & Young* found employee satisfaction improved by 21% when salary packaging was introduced. As an added bonus, human resources (HR) administration time was sharply reduced. The same Ernst & Young research confirmed that organisations who offered salary packaging were able to attract higher calibre recruits, faster. These organisations were also significantly more likely to retain their talented staff - spending less time and money on training and people development. To remove the burden of risk from your workplace With workplace regulations, Fringe Benefits Tax (FBT) and statutory requirements to consider, it s no wonder HR departments are wary of taking on the additional stress of an in-house salary packaging program. The requirements associated with managing such a program include reconciliation of data between different payroll systems, correcting processing errors, calculating payroll details and responding to enquiries from employees about their salary packaging arrangements. In addition, lack of specialised knowledge in the field increases the likelihood of: high administration costs operational inefficiencies compliance issues These represent organisational risk to the organisation. Fortunately, Smartsalary s outsourced solution is an affordable alternative to keeping the program in-house, and takes the administrative burden off your hands. To reap financial and administrative benefits A properly managed, outsourced salary packaging program designed with your employees in mind will benefit not just them, but also your organisation s bottom line. In fact, Smartsalary can help you increase the take-home pay of your employees at no extra cost to your organisation by making it simple for them to pay for cars, laptops and other items out of their pre-tax salary. People, reducing risk and increasing your bottom line are the keys to choosing Smartsalary. *Salary Packaging: the heavy artillery in the war for talent, a report by Ernst & Young 2

4 Why Smartsalary? Put simply, we take care of everything at no additional cost to your organisation. Personal Account Manager Total account management Our commitment to service sets us apart from the rest. Right from the beginning we provide your organisation with a dedicated client relationship manager who: tailors a program to meet the needs of your organisation oversees the implementation of the program continues to be your main point of contact for the management of the salary packaging program Every business is unique so every salary packaging solution should be too. We ll work with you and your team to make sure we always provide the best range of products and services to your organisation. Quality reporting We provide all the necessary finance and tax reports both throughout the year and at the end of the FBT reporting period. Every report is easy to read, and we comply with your company s reporting deadlines. In addition, we provide in-depth reporting for your employees, which they can access via their unique online salary packaging account. Industry leading payroll integration system Our unique, custom built system means there is no administrative burden when you implement salary packaging. Our software links directly to your payroll system and automatically generates all required salary packaging deductions. In fact, our system currently integrates with over 20 different payroll systems. Tax and risk management Compliance in salary packaging is essential to avoid costly tax exposure. Smartsalary is committed to delivering a tax management and compliance service that is superior to that of other providers. In fact, we believe that we re the most reliable and effective manager of taxation risk in the salary packaging marketplace. Smartsalary s in-house team of employment tax specialists are directly responsible for product and process compliance across all employee benefits. Organisations who outsource their salary packaging to Smartsalary can expect: Fully compliant benefit rules and processes Timely and expert assistance in relation to salary packaging issues, queries and ATO guidelines Regular review of employee claims and benefit processes to minimise tax risk Timely analysis, explanation and implementation of legislative changes as they occur. 3 Simply Smarter Salary Packaging

5 Quality Reporting Innovation Value Satisfied Staff Satisfied employees A dedicated website specific to your organisation is an important part of our tailored solution. It contains everything you and your employees need to know about the products and services Smartsalary provides. As part of the website, every employee has their own Smartsalary account where they can track payments and manage their salary packaging account online. Our Customer Service Centre is on hand to answer any customer queries. We are open 8am to 8.30pm (EST) Monday to Friday, as well as 10am to 2pm (EST) on Saturday. Alternatively, customers can contact us via a dedicated address specific to your organisation. Value through innovation We are constantly developing new ways to better service our customers. Our industry leading Smartphone application is available on Apple and Android powered devices. It allows employees to manage their salary packaging account on the go. Whether they want to keep track of their novated lease or simply check their account balance, our Smartphone application can help. In addition, our unique online claiming system lets your employees submit claims online, rather than keeping track of paper claims. The system allows them to scan and submit receipts online and facilitates faster reimbursement. Ongoing service and support Exceptional service levels and maintaining strong partnerships with our clients are vital to our success. We establish Service Level Agreements (SLA) and Key Performance Indicators at the beginning of our engagement and we re committed to meeting them. Our service and support is ongoing. We arrange regular meetings with you and your team to ensure your employees have all the education and information they need about salary packaging. In addition, we ll provide you with detailed reporting to track our adherence to SLAs. Customer service is our highest priority, so we use the Net Promoter Score (NPS) as a metric to measure customer loyalty. In fact, some of the world s best companies, like Apple, Amazon and Sony also use NPS to measure customer loyalty. Why choose Smartsalary? Watch the video here >> 4

6 Novated leasing services with Smartleasing Smartleasing is Smartsalary s specialist novated leasing division. Extra Income Incentives As a three way agreement between you, your employee and a finance company, a novated lease is a great way to add an extra incentive into an employee s remuneration package. Even better news - there is no financial overhead for your organisation. Business advantages Offers an alternative to operating leases. Takes away the necessity of recording the car as an asset or liability to the business. Offers employers registered for GST the ability to claim an input tax credit on any GST paid on the lease. Minimises risk by placing the responsibility on the employee - should they leave the organisation, the novated lease immediately becomes their responsibility to manage and reverts to a two way agreement between themselves and the financier. This is specified in the Novation Agreement. Offers income tax paying entities an income tax deduction for all payments made under the agreement, including lease rental payments. Advantages to employees Increases their take home pay because lease payments and all running costs are paid for with pre-tax dollars. No GST paid on running costs and the purchase price of the vehicle (up until the Luxury Car Tax Threshold). Vehicle discounts and a vehicle procurement service are part of the Smartleasing solution. Convenience of fuel cards through multiple providers. Wide range of additional products and services such as small damage repair, extended warranty, competitively priced insurance products and more. Finance only options available. Visit for more information. 5 Simply Smarter Salary Packaging

7 What next? If you are considering outsourcing a salary packaging program, here are some questions that you should consider: What customer service benchmarks have been established by the provider? Will the provider commit to regularly visiting your workplace? Does the provider offer online access and self service functionality? Does the provider offer a convenient way for your employees to make a claim online? Does the provider offer a smartphone application that allows your employees to manage their salary packaging account on the go? How effective is the provider in demonstrating that their salary packaging programs will pass Australian Taxation Office scrutiny and audits? Will the provider accept responsibility of FBT liabilities resulting from processing or other errors? Will financial and service reports be available from the provider within 5 business days of month end? Will the provider clearly convey information about amendments to tax laws as they are made available? Further, will client records be updated to reflect any legislative or regulatory changes to law? Does the provider give you the option to provide feedback on their service through a variety of channels?

8 Find out more Call or go online today for more information, or to set up a consultation with one of our Business Development Managers. Call smartsalary.com.au