Our History. February, July, September, 2011 Incorporation of M2K IT Technologies

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2 Our History Founded in 1994, M2K Communications Pty Ltd is one of Australia s most recognised Telstra Accredited Channel Partners. Through hard work and dedication, we have grown and developed to become a reputable provider of telecommunications and information services to corporate and enterprise organisations, medium sized businesses as well as areas of local government in Australia. January, 1994 M2K Communications Founded by Managing Director Chris Vassiliadis July, 2008 Telstra Business Accredited Partner (Mobility) 2010 Apple Reseller Microsoft Partner September, 2011 Incorporation of M2K IT Technologies February, 2014 Jasper M2M Management Portal November, 2007 Telstra Endorsed Enterprise Partner December, 2009 Telstra Business Accredited Partner 2012 AirWatch Partner February, 2013 Professional Services Partner for Telstra T-Suite We Deliver Business Outcomes, Not Just Technology 2

3 Our Vision To lead the way as a telecommunications and IT provider that not only provides the voice, also the vehicle to communicate through people and networks. Our achievements stem from a simple philosophy. Integrity, Respect and Teamwork We connect people and technology, providing end to end solutions that are closely aligned with our customer s business requirements and goals. We combine the highest level of technical competencies, strategic thinking and years of valuable hands-on experience, to provide the right solution for each individual customer while ensuring your business achieves the outcomes you desire. Telstra Enterprise Partner M2K Communications has been a Telstra Enterprise Partner for 20 years and is 100% Australian owned and operated. We Deliver Business Outcomes, Not Just Technology 3

4 Our Business Approach Take Responsibility We take responsibly for all of our actions when fulfilling your businesses requirements. Get it Right the First Time We pride ourselves on our attention to detail. This means when something is done for your business it is right the first time, every time. Action Commitments We stand by our commitments to your business and action them every time. We Deliver Business Outcomes, Not Just Technology 4

5 Total Business Solutions We offer the total business solution when it comes to streamlining your business communication requirements. This solution is tailored to your specific business needs. Our products work together to help your office run efficiently and provide you with an end to end solution. Monthly Service and Account Reviews Assets Management Technology Road Mapping IT Mobility Services Customised Online Portal Device Repairs and Recycling We Deliver Business Outcomes, Not Just Technology 5

6 M2K Online Portal The M2K Online Portal offers you a fast and convenient way to see new products, place orders and manage your account with us. The portal is customisable to suit your specific product requirements, meaning you can control exactly what you and your employees see. Features include; New Connections Purchase Hardware Outright and Hardware on a Plan Make changes to your service Add and manage International Roaming, Voice and Data Packs Order device Accessories Look up Invoices and Statements Lodge a Service Request and Mobile Repair Request Access to product news and updates Request Car Kit Installations We Deliver Business Outcomes, Not Just Technology 6

7 Service At M2K Communications, our Service Team have extensive experience in mobile phone related repairs and upgrades. We are second to none in providing unprecedented quality of work and reliability of repairs. We can repair any issue with mobile phones ranging from physical and liquid damage to software upgrades and unlocking, LCD replacements and much more. Water Damage Repairs Once we check the extent of the water damage, we will provide you with an estimated timeframe and cost. LCD Screen Replacement Replacement LCD s are relatively quick and simple to fix. The price to replace an LCD screen will vary depending on the type of phone. Microphone and Speaker Faults Microphone and speaker damage can also be caused by dropping your phone depending on the environment. We will check the fault and carry out any replacement required. Software Faults and Upgrades Mobile phones can develop a software fault at any stage, even if they are relatively new. If necessary we can replace and upgrade your software. Other Faults and Repairs Our highly trained team are equipped to fix faults found on your mobile including Touch Panel Recalibrations, System Connectors and Charging Ports and Housing and Slide Mechanism Faults. We Deliver Business Outcomes, Not Just Technology 7

8 Mobile Phone Recycling The M2K Service department offers a complete recycling package free of charge. Tracking and reports available on request Free corporate data wiping M2K purchase handsets with cash value (handsets are graded and customers are reimbursed per grading category) All other handsets have an environmental value Free pickup from Melbourne CBD It s easy to do the right thing and we encourage others to do the same We Deliver Business Outcomes, Not Just Technology 8

9 M2K IT Services We deliver business outcomes, not just technology Day to Day IT Support Mobile Device Management Project Management Hardware, software, connectivity and ebusiness Specialist services Managed service login Outsource your IT Department to the Experts We support all areas of IT Infrastructure Services are delivered on a needs basis or through one of our support agreements Backup/Restore/Recovery of Data Cleaning of viruses and spyware General user support and systems administration Ensuring your computers are running quickly and efficiently We Deliver Business Outcomes, Not Just Technology 9

10 Cloud Services M2K are one of the very few Telstra Enterprise Partners that have the ability to invoice any IT services related to Cloud Technology (installation and/or ongoing fees) on your Telstra invoice. This greatly will reduce administration by providing a single bill from a single provider for all your telecommunication and cloud computing needs. Benefits of Cloud Services include; Simplified Model Broad Applications Tactical and strategic approach T-Suite T-Suite lets you connect your staff to world-class applications from the cloud for a monthly fee. The long list of available applications includes the latest communication and collaboration tools, accounting, HR compliance, security, backup and website services such as domain names and website hosting. Access and use enterprise grade applications cost effectively Improve cash flow through predictable monthly costs Reduced complexity of IT Systems and support We Deliver Business Outcomes, Not Just Technology 10

11 Reports We can produce a multitude of reports for you to keep better track of your businesses usage. We Deliver Business Outcomes, Not Just Technology 11

12 Current Customers Enterprise Government Large Business Medium and Small Business We Deliver Business Outcomes, Not Just Technology 13

13 Valued Partners We Deliver Business Outcomes, Not Just Technology 12

14 Management Team We pride ourselves on having the right people in the right role, which provides them the opportunity to develop through our ongoing training an evaluation process, linked to remuneration and employee benefits. You can expect the highest standard of Customer Service; and not just at the point of sale with ongoing service reviews, excellent after sale service, and a commitment to retaining accreditation. Please do not hesitate to contact M2K Communications if you have any questions or would like any clarification on our services. Managing Director Chris Vassiliadis chris@m2k.com.au M2K Communications Pty Ltd commenced business in 1998 based upon the hard work and dedication of the Managing Director Chris Vassiliadis. In November 2007, M2K Communications Pty Ltd became a Telstra Endorsed Enterprise Partner. In July 2008, a Telstra Business Accredited Channel Partner Mobility Specialist. In December 2009, a Telstra Business Accredited Channel Partner Mobile, Voice & DATA Specialist. Senior Network Support Specialist George Dimis george@m2kit.com.au George Dimis has over 10 years experience in the IT industry. M2K IT Technologies business was created so that M2K Communications Pty Ltd can provide integrated telecommunications solution services through mobile, voice, fixed data solutions. Integrity, Respect and Teamwork We Deliver Business Outcomes, Not Just Technology 14