Telco Distribution Agreement Overview

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2 Telco Distribution Agreement Overview Church Resources Overview Church Resources (CR) works to support the not-for-profit industry in Australia. By combining the buying power of our 18,000 Members nationally, CR can secure highly competitive pricing across a wide range of solutions, which are specifically tailored to meet the needs of not-for-profit organisations, ensuring the best possible pricing on industry leading products and services. At CR, we regularly assess market conditions and negotiate with our Preferred Partners to ensure that we are able to provide industry leading solutions and to deliver maximum benefit for our Members. Our goal is to help Members make financial savings and develop efficiencies to enable them to redirect finite resources to their core mission. For the last 16 years, CR has provided discounted land-line and mobile services to our Members. In conjunction Ethan Group and their service provider Optus, CR has now developed a broader range of technology and communications solutions to better suit the fast changing telecommunications environment. This range includes mobile data (for mobile phones, tablets and wireless modems), Internet access, large and complex data services, managed IT services and more. We believe that this new solution will deliver the outcomes required to help our Members excel in their businesses while also saving to help them concentrate on their core mission. CR Voice and Data CR Voice & Data is a new brand of Church Resources and is at the core of CR s ICT Solution. CR Voice & Data is a complete suite of voice, mobile, cloud and data products connecting our Members organisations to the world. CR Voice & Data has been developed in conjunction with Ethan Group, and utilises the powerful Optus network, alongside a number of technology providers. 01

3 Telco Distribution Agreement Overview Ethan Group Overview Optus Overview Ethan Group is an Australian-owned information technology and communications service provider that offers systems integration, technology sourcing, business systems architecture, telecommunications, and information communications technology (ICT) consulting services. We know that your customers are at the heart of your organisation s success The breadth and flexibility of our solutions means you can rely on us to keep you connected to your customers, wherever they are. We build and manage communication, application and infrastructure solutions for medium-sized businesses, large multinationals and government organisations. Ethan Group is a major player in the Australian ICT industry with more than 2,000 business, enterprise and government organisations rely on us for IT and telecommunications services. One in two Federal Government agencies is a client of the Ethan Group. Our 300 staff members and more than 150 engineers complete 800 new installations and projects each year, for customers throughout Australia and the Asia-Pacific region. Exceptional customer service Ethan Group prides itself on offering the best value for money in the Australian market and taking a vendor-neutral approach to technology. We focus on delivering value to clients and charging based on the value we offer, not our costs. We take a professional approach to dealing with each client and ensuring our systems and processes are functional, transparent and of the highest quality. Stable, reliable network Our resilient telecommunications network, secure, highly available hosted platform and managed IT services capabilities ensure clients have reliable access to their business-critical data and applications. Ethan Group provides cost-effective, managed wide-area network (WAN) services over internet protocol virtual private network (IPVPN) connections. Best-in-class cloud services Ethan Group s Cloud Services provides a wide range of services servers, storage, backup, networks, telephony, audio and video conferencing, and collaboration based on a utility based model. This enables clients to predictably scale and manage their communications and IT needs. Since its launch in early 2012, Ethan Group has served over 45,000 users. 02 We bring together the right people, technologies and partners to deliver the best solution for your business. And by managing your services and solutions end-to-end we can help you make the most of your ICT investment. We understand that our mutual success is interdependent That s why we strive to create shared value to support your business and deliver mutually beneficial outcomes. We take a consultative approach and work collaboratively with you to ensure we can support the best outcome for your business. We regularly seek your feedback and look to develop a deep understanding of your business to drive shared success. And we are focused on sharing our knowledge, insights and resources to help you make the right business decisions.

4 CR Voice Products - CR Voice Traditional Voice Using Ethan Group s service provider Optus, we can offer businesses a comprehensive range of fixed-line ISDN and PSTN services that that supports all of Australia. We ll customise a competitively priced fixed-line package based on a client s exact needs. PSTN Ideal for small businesses, site offices or micro branches, Direct-line/PSTN s are a simple and flexible way to manage calls and is backed by 24/7 business support. ISDN / Multi-line Sign up for 10 or more trunk lines (10 trunk line minimum) and we can split them into as many office phone lines as you need to share among your team. SIP Voice SIP trunking is based on Session Initiation Protocol (SIP) and allows a very flexible and scalable next generation voice solution for our customer. It enables telephone services and unified communications to be delivered to locations equipped with SIP-based private branch exchanges (IP PBX) and unified communications facilities. SIP trunking helps you reduce capital and operational costs by consolidating your voice and data networks. Ethan Group s SIP trunking service provides a robust, flexible voice solution that can be easily scaled. Inbound Voice Whether you have a large call centre or a single business outlet, you want to capture those inbound calls. Calls to 13, 1300 and 1800 numbers can be easily re-directed and if your business moves, your number can move with you. Never miss a member call or sales opportunity. Save time by directing customers calls to your mobile or closest office in Australia. Lift your business brand. Your inbound number gives your business a professional profile. Provide exceptional member service. Reduce your clients waiting times by automatically directing inbound calls to available staff and spreading workload evenly amongst your team. 03

5 CR Mobile The Superfast Optus 4G Network What is Optus 4G? Where can I get 4G? Ever wondered what all the 4G fuss is about? Well, 4G means fast. If you want to download and enjoy things on your mobile faster, you ll love our superfast 4G data network! To get Optus 4G, you need to be in a 4G network area and have a compatible device and plan. Our current 4G network is mainly in the big cities and metro areas, covering 75% of the metropolitan population. Experience amazing picture quality when watching HD movies and YouTube clips on the-go, with less buffering. Stream your favourite music and share files, more quickly. Make video calls that feel more realistic. There s more to come as we re also getting new 700 MHz spectrum to bring 4G services around Australia, including regional areas. Your 4G coverage availability will vary depending on your device and location. Enjoy better real-time gaming. Check coverage at based on your address and the device you plan on using. Just how fast is Optus 4G? Great question. Let s put 4G up against 3G in a fight of the fastest Spoiler alert: 4G wins! Important Information COVERAGE: With 3G devices, you are able to access our 3G (2100Mhz/900Mhz) Network. With 4G devices and a compatible plan, you are able to access our entire 3G Network and 4G (1800Mhz) Network. With 4G Plus devices and a compatible plan, you can access our 3G, 4G & 4G Plus (2300Mhz) Networks. With 4G (700MHz) compatible devices you ll also be able to enjoy superfast 4G wherever our network expands in the future, including regional areas. For detailed coverage maps see optus.com.au/ coverage. 04

6 CR Data Products - CR Data ADSL & Business Broadband It s impossible to do business today without a fast, rock-solid broadband Internet service capable of handling large amounts of traffic. Ethan Group offers a business-grade Internet service that is free from consumer traffic. Whether you re a small, mid-sized or large organisation, we can tailor an Internet package that s just right for your requirements. A network built for business Ethan Group s core Internet network is for the exclusive use of businesses. Built for high performance and availability, we monitor the network to regulate traffic and ensure it is not oversubscribed. We adhere to strict service-level agreements. 24x7 network monitoring Ethan Group engineers watch the network at all times, using advanced management tools to monitor traffic and acting quickly to resolve faults before they impact on service delivery. This ensures maximum availability and minimal downtime. Easy-to-use management tools We provide all our clients with management tools so they have full visibility of and can monitor and control their network service. IP VPN Ethan Group is an expert in IP virtual private networks (VPNs). We can help clients identify issues or gaps in their current network, migrate frame relay networks to IP networks, incorporate voice over IP or videoconferencing on the IP VPN, and manage the new infrastructure. Our IP VPN solutions are robust, resilient and easily adaptable to changing needs. If your business is expanding rapidly or expecting a dramatic increase in transactions or user numbers, you ll need a high-bandwidth network that can scale in line with this growth. Ethan Group s IP MPLS network is based on an all IP MPLS switching network architecture with Gigabit Ethernet ensuring data, voice, video and multimedia files can be seamlessly transmitted between the Internet and private IP networks. Our network has nationwide coverage and can be connected internationally utilising various international carriers global networks. Ethernet Point to Point A highly secure and reliable layer 2 dedicated Ethernet line. Ethan Group s Ethernet service allows your business to respond efficiently to complex, highbandwidth applications. Using the standard Ethernet interface, this highly scalable solution has both point-to-point and point-to-multipoint options. Features Ethan Group s Ethernet service is delivered over a secure dedicated connection, is highly resilient and provides high performance. Uses the simple, familiar Ethernet interface which is available in most of today s network equipment. 05

7 CR Cloud Products - CR Cloud Ethan Group s private cloud Private clouds reside within the company environment and are only accessible to staff or authorised business partners. This means they are ideal for organisations that are unable to adopt public clouds because of security or regulatory issues. Using dedicated server, storage and backup resources, Ethan Group can implement a private cloud infrastructure and ensure it is securely isolated on the network. We also rigorously manage and monitor the environment to make sure critical online and business applications perform and are available as expected. Best-in-class cloud services Ethan Group s cloud platform provides a wide range of services servers, storage, backup, networks, telephony, audio and video conferencing, and collaboration based on a utility model, enables clients to predictably scale and manage their communications and IT needs. Since its launch in early 2012, Ethoria has served over 36,000 users. Awards & Accreditations Ethan Group is focused on delivering solutions that exceed clients needs and providing the highest level of service. We work hard to achieve industry accreditations and are proud of the recognition and awards we ve received. Ethan Group achieved ISO9001 & ISO Quality Management Systems accreditation in December 2010 and we are a government-endorsed supplier. 06

8 Contact Us Contact: Website: voiceanddata.cr.org.au