Services. ...delivering telephony maintenance, engineering and professional services UK wide
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1 Support you can trust...delivering telephony maintenance, engineering and professional services UK wide
2 Welcome to PowerDial your Partner of Choice Powerdial are your extended ICT services arm that enables you to provide quality SLA-driven telephony maintenance support cover to your systems & users. With service excellence at the heart of our business, Powerdial is a fully independent telephony services provider. With over 150 engineers and technical support staff nationwide, PowerDial can act as an extension to your own operational ICT department. Building on years of industry and technical experience, Powerdial has the skills, scale and capabilities to provide first class traditional, IP-based carrier and engineering services. Our route to market is through strong working partnerships as we are 100% customer focussed, with our services packaged for costeffectiveness. Powerdial provides support to customers across a wide range of vertical markets from finance, legal, construction, retail, government and leisure. Working closely with leading vendors enables Powerdial to specifically cater for customers ICT support requirements. Industry accreditations and a competitive pricing model allow us to deliver enhanced support services without compromising on quality whilst providing our customers with a single point of contact. We are committed to providing not only the highest standard of services delivery, but also the largest network of support and strongest levels of skills sets. PowerDial - your Partner of Choice
3 PowerDial your Partner of Choice All of our services are delivered across the UK and Ireland. By partnering with PowerDial you can build on your own in-house capabilities to provide agility and flexibility through extended, value added support services. Over 150 Engineering and Technical Support Experts Nationwide Core Portfolio
4 PowerDial vendor portfolio There is a minimum fee per single site, dependent on the Service Level option chosen, outlined as follows; Bronze Silver Gold Platinum Platinum Plus PowerDial can offer customised service levels. For more information, please contact your Account Manager on [email protected] PowerDial maintained systems Avaya IP Office 403 / 406 / 412 / 500 SDX 60N / 180 / 420N Ericsson BP50 / 250 Intertel 5000 LG LDK / GDK / NEXER / IPECS Mitel SX2000 Mitel 3300 NEC DXE / XN120 / SV8100 Nortel Modular / Compacts Nortel BCM 150 / 250 / 50 / 400 / 450 Panasonic KXT / KXTA / KXTD Samsung 7100 / 7200 / 7200 Lite Samsung DCS Series Samsung Officeserv 7200 Siemens Hicom 110 / 112 / 118 Siemens Hicom 120 / 125 / 130 / 151 Siemens Hipath 540 / 3300 / 3350 Siemens Hipath 3500 / 3550 / 3700 / 3750 / 3801 Siemens ISDX Telerad C / IS 128 / 1000 / 32 / 400 Toshiba DK16 / 24 / 40 / 280 Toshiba CT / CTX
5 PowerDial service cover Platinum Plus Monday - Sunday (Including Bank Holidays) 24 hours per day 24/7/365 Cover Response Time: - Man to Site: 4 hours* Platinum Monday - Sunday (Including Bank Holidays) 24 hrs per day 24/7/365 Cover Response Time: 4 hours* Man to Site: - Gold Monday - Friday (Excluding Bank Holidays) Working Hours Cover* Response Time: - Man to Site: 4 hours* Silver Monday - Friday (Excluding Bank Holidays) Working Hours Cover* Response Time: 4 hours* Man to Site: - Bronze Monday - Friday (Excluding Bank Holidays) Working Hours Cover* Man to Site: - Response Time: 16 hours* * Working Hours ( ) ** All handset replacements will be on a guaranteed next working day delivery service providing fault is reported by 15.00
6 contact: telephony maintenance, engineering and professional services UK wide PowerDial The Studio Hawthorn County Durham SR7 8RP Powerdial Limited Company Registration Number: Bi3PSO_162-xx Designed & Printed by whites Tel:
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