GLOBAL CORPORATE SERVICES

Transcription

1 GLOBAL CORPORATE SERVICES

2 ALIGNING CBRE s Global Corporate Services (GCS) is the world leader in commercial real estate services. As the top real estate services provider named to the Global Outsourcing 100 by the International Association of Outsourcing Professionals, CBRE delivers workplace solutions to over 300 corporate clients, including 80% of the Fortune 100. We partner with clients to ensure that global and local real estate strategy is aligned to business strategy. This delivers the following benefits to our clients: Improved focus on core business Reduced costs Increased flexibility Improved speed to market Enhanced and realigned service levels Selection of the best talent to execute complex strategies We work with clients to understand their business environment, competitive landscape and strategic and operational goals and are focused on helping them gain competitive advantage through real estate strategies and delivery solutions. We offer a proven, systematic process that enables clients to achieve their goals through three core activities: Organizational and delivery model transformation Portfolio alignment and optimization Operating and capital expense reduction The core service delivery offering includes: Global Client Strategies/Consulting Transaction Management Portfolio Administration Services Project Management Facilities Management Energy and Sustainability Development and Investment through our wholly owned subsidiary, Trammell Crow Company Our expertise encompasses a range of industry sectors, including financial services, technology, telecommunications, healthcare, utilities and government entities, among others. And our capabilities cover all major asset uses: headquarters and administrative facilities, data centers, retail distribution centers, manufacturing and many others. Our keen focus and mastery of a range of real estate services have led clients to entrust us with more than 3.2 billion square feet of property and corporate facilities under management; $18.5 billion in managed capital projects and new construction; and $159 billion in annual transaction management volume.

3 TRANSFORMING To remain competitive in an increasingly aggressive global environment, companies of all sizes are moving to bring rigor and discipline to the way they acquire, deploy, manage and dispose of real estate and facilities. Technology continues to transform operational strategies in every industry sector. And organizations everywhere are feeling the war for talent in every part of their operation, including real estate and facilities. Our systematic approach to transforming real estate organizations and delivery models, optimizing real estate portfolios and driving financial improvement offers the perfect mix of leading-edge strategy and real world implementation to drive true results. LEVERAGING We are known for our industry-leading account management model tailored to our clients needs and goals. A hallmark of the model is the dedicated Alliance Director and customized organizational structure designed to support the client s full range of needs and just-in-time requirements. Most importantly, account teams are charged with creating and driving a client-aligned strategy, ensuring operational excellence, leveraging resources and talent from our expansive network and driving and reporting measurable results. INTEGRATING CBRE customizes our account team and service delivery models to meet our clients individual requirements. Whether delivering a single service or the full range of real estate services, we take a holistic approach to performance, maintaining clear focus on our clients goals. Our scalable platform enables us to add, refine or reorganize resources as clients needs vary. The result? Seamless, integrated service delivery, from optimizing portfolios to driving down real estate operating costs.

4 COLLABORATING Attracting, retaining and developing the best talent is essential to a successful outsourcing partnership. People who join our organization find a diverse and innovative environment that offers growth and promotion opportunities. Our human resources professionals are dedicated to enhancing our talent screening process and training and succession planning programs to ensure we hire and keep the best and brightest in the industry. When staffing a client account, we have measures in place that enable us to match the right people with the client company. Our larger organization gives us the ability to quickly ramp up teams of professionals who have years of experience in every real estate specialty. CBRE invests more in training and continuing education for its professionals than any other firm in the industry. INNOVATING Because we are the world s largest commercial real estate services provider, CBRE captures the most comprehensive real estate data and intelligence, and has the capital to invest in proprietary technology tools to support our clients. Our web-based best-in-class technology platform, Insight, is a business intelligence solution that orchestrates people, processes and technology to achieve superior performance for CBRE clients. It is designed around real people with demanding real estate needs. The system integrates all of the critical data and decision support information that corporate real estate executives need all in one place. And, it provides real estate strategists with access to enhanced tools and services to get and keep the competitive edge. Insight empowers service line professionals to work smarter and deliver tangible benefits that span our entire service delivery. Whatever the need, CBRE provides clients with efficient and cost-effective tactical resources together with value-add strategic resources, to manage real estate needs across the portfolio spectrum.

5 We re a technology company anticipating a new wave of M&A activity. How can we get ahead of the curve? We ve experienced record growth through M&A last year. How can we dispose of excess space and better optimize our real estate portfolio? GLOBAL REACH, LOCAL SOLUTIONS CBRE has the depth of services, the breadth of geography and the highest caliber of talent to assemble and deliver tailored, integrated real estate solutions wherever you are. Our delivery model crosses multiple service lines and is built on a platform that ensures consistent delivery of services. What are the best practices of corporate real estate organizations, and how can they be adapted to a state government organization like us? We re a financial services company seeking to increase our coverage area and benefit from superior market intelligence. How can we get there?

6 How can my company increase its portfolio flexibility? How can my company reduce real estate expenses and increase the quality of our real estate portfolio? How do we outsource in a manner that adds value and releases our internal team to focus on strategy and customer relationship management? Corporate wants to implement a real estate strategy that supports our company s business growth and objectives. How can CBRE help? How do other manufacturing companies with our size and scope get consistent service delivery across Asia Pacific? How do we move from tactical to strategic delivery of real estate solutions?

7 DELIVERING At CBRE, leading-edge service is our legacy. Over the last century, as our clients grew globally, CBRE anticipated their real estate needs by continuously evolving the breadth and depth of our services and delivering significant value for our clients. Global Client Strategies/Consulting Consulting drives superior business performance for our clients by maximizing value from their real estate assets and management practices. The group delivers consulting solutions that integrate business intelligence with portfolio optimization, location analysis and organizational strategies. Transaction Management Some of the world s most admired corporations outsource their real estate transaction management function to CBRE. We provide a single-point-of-contact dedicated transaction manager who harnesses local market knowledge and works closely with our clients to develop and manage a consistent, portfolio-wide process for managing transactions on a global level. Portfolio Administration Services Our global portfolio administration services help clients find, collect, manage and analyze key portfolio and operational data to identify portfolio trends, spot opportunities and make sound real estate decisions that support business strategy and drive value. Our service offering is flexible and can be tailored to meet immediate and long-term needs.

8 Project Management CBRE maintains the largest network of professional real estate project managers in the world. Our unmatched geographical coverage combined with our optimized service delivery process enables us to plan and execute a full menu of project management services for both users of and investors in commercial real estate. Facility Management CBRE manages more than 2.9 billion square feet for corporate, institutional, not-for-profit and government space users around the world. By applying our knowledge, technology, procurement leverage and processes, our people are able to customize our delivery of services to any client s culture and create a competitive advantage for the client. Energy and Sustainability CBRE is committed to reducing our global carbon footprint and that of our clients by reducing energy consumption and greenhouse gas emissions. We have a dedicated network of corporate energy and sustainability managers, focused on environmental sustainability initiatives, including increased energy efficiency and smart interior design and space utilization. Development and Investment CBRE provides Development and Investment services through Trammell Crow Company, our wholly owned, independently operated subsidiary. Trammell Crow Company offers build-to-suit, buy-to-suit, redevelopment/ rehabilitation and fee-for-service applications to corporate, healthcare and other clients that occupy real estate.

9 EXCEEDING In the last decade, the real estate services business has consolidated into a handful of truly global players, of which CBRE is the acknowledged market leader. As a Standard & Poor s report noted, CBRE s global reach means that it is one of a few real estate firms capable of handling complicated real estate transactions for large multinational corporations. And in naming us one of the 50 Best in Class companies, BusinessWeek notes that CBRE thrive[s] as the market grows more complex. Our ongoing effort to build the pre-eminent, global, vertically integrated real estate services firm has created significant value for our clients. Working in a spirit of respect, integrity, service and excellence, our account teams have pride of ownership in the portfolios they manage. Our professionals are innovative and customer-focused, passionate about their work and dedicated to building long-term relationships by continuously striving to exceed customer expectations.

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