Accenture Technology Consulting. Clearing the Path for Business Growth

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1 Accenture Technology Consulting Clearing the Path for Business Growth

2 Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers the challenges their organization faces, it can be daunting at first. Economic volatility requires enterprises to be bolder, faster, flexible and ever more imaginative. Major technology waves including cloud, mobile, social and analytics are fundamentally changing the way companies in all industries do business. And pressure is intensifying to simplify the design and improve the efficiency and effectiveness of legacy technologies while balancing a complex, hybrid environment of old and new. But when they dig a little deeper, they realize that along with those challenges come compelling opportunities to boost revenue and profitability if their company is well prepared, agile and able to act. And at the heart of it all is IT, which has become integral to how companies design and produce things, create and manage transactions, and collaborate internally and with customers and suppliers. In short, technology is now better placed than ever to drive value and business performance. Recognizing this, forward-thinking CIOs are working more closely than ever with business leaders to capitalize on the vast and significant opportunities technology affords them. By reshaping how IT helps their enterprises effectively develop and implement their strategies, and innovatively applying new technologies while simplifying and streamlining their existing IT infrastructure, they are helping to put their companies on a clear pathway to growth. CMT Financial Services IT Strategy Many of these CIOs also have recognized the value in working with Accenture to make their visions a reality. Through its Technology Consulting services, Accenture helps IT and business leaders define and execute a technology agenda to support their business strategy, harnessing the power of technology innovation while getting value out of their legacy environments. Working collaboratively with our clients business and IT leadership, Accenture can transform IT and how IT enables the business through our five services: Products Resources Health & Public Service Enterprise Architecture & Application Strategy Information & Data Strategy Security Infrastructure Consulting IT Strategy Enterprise Architecture & Application Strategy Information & Data Strategy Security Infrastructure Consulting By combining our end-to-end portfolio of technology services with a tested, outcome-oriented approach, we are helping clients in every industry become more agile, more quickly, and position themselves to achieve high performance. 1

3 IT Strategy Setting the overall agenda for IT to support the execution of the business strategy Our IT Strategy services focus on two key areas: creating innovative and practical IT strategies to support the business, and defining and implementing the changes required to the IT organization and processes to execute that strategy. Align IT direction to business strategy Improve IT capability Increase bottom line Reduce IT counts Leverage new technologies Increase ROI As part of that work, we help clients align their business and IT priorities, help explore business opportunities provided by new technology innovation and build the plans and investment rationale for the proposed IT capabilities. IT-enabled business improvement IT operational excellence Improve IT delivery Increase productivity Achieve merger synergies Improve IT efficiency Improve IT service quality Multinational Telecommunications Company One company that has benefited from Accenture s IT Strategy services is a multinational telecommunications company where Accenture conducted a comprehensive nine-week cloud strategy engagement. The project s goal was to help the client reach a more thorough understanding of the cloud and the benefits it could provide. The review outlined a three-year roadmap for the client to embark upon a journey to a hybrid cloud environment, encompassing both private and public cloud opportunities, and resulted in the development of an internal Cloud Center of Excellence (CCoE). Reduce risk 2

4 Enterprise Architecture & Application Strategy Defining the overall technology blueprint and transition plan that underpin the strategy Through our Enterprise Architecture & Application Strategy services, we create a tailored and actionable roadmap that guides the selection, deployment, operation and refresh of a company s application and technology landscape. Whether overhauling a single business system or defining an entirely new IT solution and service architecture, our Enterprise Architecture Enterprise Architecture roadmap Industry Architectures Strategy Technical Portfolio Assessments Application Strategy Application Modernization Roadmap Functional Application Strategy Industry Application Strategy comprehensive approach provides practical and industry-specific roadmaps that help businesses grow and achieve cost-effective IT agility. Key elements of this work consist of enterprise architecture planning, governance, operating models, industry-specific architectures and custom and framework-based enterprise architecture development. Drives Roadmap that generates: Reduced total cost of ownership up to 80% Reduced operating expenses by 10%-80% Improved application agility 20-50% Highmark Our Enterprise Architecture & Application Strategy services help businesses grow, become more agile, and reduce IT costs. Highmark, a U.S. health insurer, realized that it needed to rethink its enterprise architecture and how to best engage related tools and frameworks to improve IT performance and enable achievement of business strategies. Teaming up with Accenture, the insurer mapped out a manageable three phase, five-year application renewal plan that focused not only on technology but also delivering value-added business services through the program. As a result of our work, Highmark has been able to boost the speed and accuracy of claims processing and has implemented real-time claims processing in provider offices through the program. Information & Data Strategy Improving the management, governance and security of the information critical to achieving business objectives Today s modern company runs on information. That s why our Information & Data Strategy services can have such a major impact on business performance. What information the business needs and where to get it from are critical drivers of IT strategy. We help our clients build the foundation for effective decision making 1. The Right Priorities How do we ensure business and IT alignment on information needs? How do we effectively prioritize business information needs? How do we provide the business with relevant information solutions? 3. Functional Ownership How do we ensure we drive ownership and control over critical information? How do we drive towards a customer-focused IM organization? Do our people have the right skills and capabilities to manage and exploit IM? Business Connection Planning & Delivery by first identifying the critical information needed to run and grow the business; and then by developing and implementing a strategy, architecture and processes for sourcing, managing, governing and securing that information, both within and outside the firewall. 2. Reporting and Analytics How do we simplify reporting to ensure convenient access to relevant information? How do we support effective collaboration through enterprise-wide information? How do we use, store and retrieve critical information effectively? 4. Foundation Infrastructure How do we drive data consistency and manage Master Data? How do we ensure our IT architecture supports our business needs? How do we select the most suitable reporting platforms and tools? Solutions & Services Large International Insurer In the health and public services sector, for instance, we helped our client to develop an information management strategy and road map and to evaluate and prioritize its IT project portfolio. Working with our client s leadership, we helped establish an information management center of excellence framework, an organizational operating model, and data governance processes and capabilities. We also helped create a multiyear deployment plan for core initiatives, consisted of the development of a customer-centric enterprise data warehouse, design and deployment of an analytics data lab, a master data management/data governance program, and other quick wins to drive early business value and support our client s consumer-driven business model. 3

5 Security Reducing risk and enabling new business initiatives by defining and implementing security strategies The threats to enterprises information are becoming more numerous, and more sophisticated, every day. Leading companies know they must stay several steps ahead of their adversaries to protect their most important asset. Protection from Cyber Threats (Cyber Security) Security as a Business Enabler (Enterprise Security) Defending information, systems, critical infrastructures and key business processes Enabling new business initiatives and innovation, improving use of information assets, ensuring compliance and resilience With our Security services, we help clients both defend the enterprise against malicious threats and enable new business initiatives and innovation. We work with clients to help them integrate security into all business processes to protect data, critical infrastructures, applications and key business processes, as well as assisting them in meeting compliance demands while reducing costs and improving efficiency. Security Strategy and Risk Services Application and Infrastructure Security Identity and Access Management Global Capital Markets Company Accenture is helping a leading global capital markets company transform its information security environment by following a strategic vision and a transition plan for security. In this multi-stage project, Accenture defined and implemented a global security department, and helped establish consistent security services, governance, roles, responsibilities and processes. In addition, Accenture collaborated with the company to develop and implement new security solutions, while assisting in the onshore and offshore development of a custom suite of identity and access management applications with advanced functionality. As a result, the company reduced operating costs, mitigated risk, improved productivity through automation and increased its ability to comply with regulatory requirements. End-to-end Delivery Strategy Assess Design Build Deploy 4

6 Infrastructure Consulting Defining and adopting the infrastructure blueprint required to support the IT strategy At the heart of a company s competitiveness today is its ability to move quickly in response to, or anticipation of, major developments in its markets. Our end-to-end infrastructure services from data center and workplace to network and operations can provide vital assistance in that regard, helping companies transform their infrastructure to be more agile, scalable and flexible. We Process Maturity Predictive Proactive Workplace Network help clients adopt leading technologies to enhance their technical infrastructure and achieve greater operational effectiveness, and we work with them to solve the increasing complexity of managing a multi-vendor sourcing model that s increasingly linked to a cloud ecosystem. Data Center Global Financial Institution One of our clients, a global financial institution, knows the benefits of Accenture s Infrastructure Consulting services well. With an overall goal of improving its customers banking experience, the client selected Accenture to design, build and deploy a transformed global IP network and backbone for 7,500 sites in 60-plus countries. The transformation involved solutions consisting of video conferencing, IP services, mobility services, call center voice and network management, and implementation of unified communications-as-a-service and contact center-as-a-service. Working with Accenture, the client was able to cut its annual communications expenditure by more than $100 million. Workplace productivity has increased, and the client now can provide a more flexible and tailored banking service to its customers, who increasingly want to use the Internet and mobile channels for banking. Reactive Operations Standardized & Consolidated Integrated & Automated Infrastructure Operational Maturity Service Oriented Capacity Services Outsourced Services Project Services Cloud or On-Premise 5

7 Why Accenture There are many reasons companies choose Accenture for help with their most complex IT challenges. Here are some of the biggest: We work hand in glove with our clients to help them make strategic technology investments that will support business growth and agility, capitalize on new and existing technologies to gain competitive advantage, and align IT priorities with business needs all while keeping the lights on in IT and controlling IT costs. Teaming with Accenture means clients get the same consistently high quality and cost-efficient experience anywhere in the world whether they are in Boston, Berlin, Bratislava, Beijing or Bangalore. We have extensive industry experience and deep skills in all aspects of IT, the widest network of alliances with top technology vendors, and an unparalleled understanding of how IT can help companies capitalize on growth opportunities. We bring valuable insights to projects that stretch and challenge our clients thinking, as well as our own. And we have codified our industry, strategy, process and technology capability, gathered from years of experience in the field, so all our clients can tap into it. Our people have a passion for performance. We hire for such characteristics; we train for them, and we reward them. We mix the what with the how taking a one team, highly collaborative approach to solving clients problems knowing that the ways in which we engage with our clients are as important as the solutions we provide. Most importantly, we focus on outcomes and deliver results. We have a demonstrated track record in generating tangible, measurable benefits that have a major impact on a company s operating and financial performance. As a result, our clients trust us to deliver shortterm positive outcomes as well as the far-reaching results enabled by deep, long-term relationships. But we believe the best affirmation of our strengths and the value we deliver can be found in our clients own words. In today s environment, technology is better placed than ever to help companies identify and capitalize on opportunities to boost revenue and profitability. By teaming with Accenture, companies gain access to the skills, experience, and approaches that can help them more effectively manage their IT spend and build IT capabilities that are more responsive, adaptive and aligned with their growth objectives. It s unique to find a consulting firm that is willing to stand side by side with you in good times and in bad, get deep into the work involved and to not be afraid to meet with difficult stakeholders and champion with you in the course of a project. Melanie Pena, Comcast You ve got to have people with the deep technical knowledge of the solutions, of the industry, of the trends, and also a really good insight into our business and a collaborative way of working with our business colleagues we definitely work between IT technology, our business stakeholders, and Accenture as one team Lester Thomas, Vodafone U.K. 6

8 To learn more about how Accenture Technology Consulting services can be put to work for your organization, please contact: Dan Lauderback Senior Managing Director, Technology Consulting About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 259,000 people serving clients in more than 120 countries. Combining unpa ralleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, Its home page is Copyright 2013 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture U/9-4225