The Next Generation of Collaboration Cisco Unified Communications Manager (CUCM) v10.6

Transcription

1 The Next Generation of Collaboration Cisco Unified Communications Manager (CUCM) v10.6

2 Meet Your Presenters President/CEO: Greg Nordone Greyson Technologies, Inc. Sr. Network Engineer: Cliff Payne Greyson Technologies, Inc.

3 Our Company Greyson Technologies invests in our clients success through personal engagement with our Florida based team of trusted professionals. We simplify technology adoption by understanding your challenges and co-owning the delivery of your objectives.

4 Agenda Challenges in today s workplace Benefits from Unified Communications How CUCM v10.6 Provides Business Value New User Experience Our Upgrade / Install Approach Q&A

5 Today s Changing Workplace Disparate Workforces Workforce needs to become more agile Work when they want, where they want BYOD and Mobility The AppStore effect More IT Savvy Users

6 Benefits from Collaboration Solutions o Increase user/client experience o Pervasive video o Enables users to work more efficiently o New tools enable improved employee engagement o Expanding anywhere on any device services o Improved visibility into client interactions o Expanding use cases for Contact Centers to impact sales o Hybrid cloud delivery model

7 # 1 # 2 Technology Technology Centric Approach to Collaboration Experience

8 Simplicity Creates Growth Our portfolio makes collaboration easy. Our products work better together. We provide a consistent experience and a common way of managing, deploying, and provisioning products and technologies. Cisco Collaboration Making collaboration simple helps your organization grow.

9 Experience Centric Cloud Connected Value Extended Delightful experience Simplicity Common experience Mobile first - any device Hardware and software Cloud connectivity Hidden complexity Provides agility and flexibility Unifies workspaces: physical and virtual Customer journey Investment protection Evolution, not revolution Standards based, open and interoperable Cisco partner ecosystem

10 How CUCM v10.6 Provides Business Value Collaboration: Enabled by a Comprehensive Architecture Consistent Experience Collaboration Services Voice and Video IM and Presence Content Sharing Conferencing Scheduling and Calendaring Messaging and Recording Edge Workflow Network-Based Platform Security Data Center Network Medianet Management Deployment Models On Premises + Cloud

11 Cisco Collaboration Products

12 The User Experience

13 Deliver a Rich Collaboration Experience Using Any Device Rich, Real-time Collaboration with Cisco Jabber Platform All-in-one UC Application Presence & IM Voice, Video, voice messaging Desktop sharing, conferencing Collaborate from Any Workspace PC, Mac, tablet, smart phone On-premises and Cloud Integration with Microsoft Office

14 Lync Interop

15 Collaboration Meeting Rooms (CMR) Cloud A Flexible, Cloud-Based Video Collaboration Service One Meeting Converged video bridging and web conferencing from the WebEx Cloud Join From Anywhere From any standards-based video device, including SIP, H.323 and Lync Superior Scale Up to 25 video endpoints & up to additional 500 video enabled WebEx users in a meeting Industry Leading Proven Technology Cisco TelePresence video bridging & Cisco WebEx web conferencing

16 Collaboration Meeting Rooms (CMR) Cloud A Flexible, Cloud-Based Video Collaboration Service

17 Introducing Cisco Spark An app that instantly creates a place for teams to work together, where their work can live, and a way to stay connected to it all Making Teamwork Simpler. Unlimited virtual rooms Persistent and secure messaging and file sharing Face-to-face meetings with screen sharing Superior business-class experience

18 The Way We Work Has Changed Past Individual work Fixed, long-term teams Teams in the office Work mostly with employees Today Interdependent work Flexible, self-regulated agile teams Team from anywhere Work with employees, partners, and customers

19 An Easier Way to Work with Your Teams Pull Everyone Together Simpler Way to Work With All Your Teams Start collaborating with anyone by adding their name or address Work together in unlimited virtual rooms that you can easily access through a searchable, chronological list Connect your mobile calendar to create a Spark room for upcoming calendar entries. Join virtual meetings, including WebEx meetings, in a single tap.

20 Get Work Done Faster Quickly Scan Shared Files Add Files Even While Mobile Persistent Content and Context Consistent and Easyto-Use Experience on Every Device See files instantly without a download to get to the important information fast Share a photo or add a file directly into your rooms Review previously shared messages and files at any time Cisco Spark for: ipad and iphone Android Web Windows Mac

21 Accelerate Decision Making Meet, Share, and Recall Keep the Discussion Going Initiate a meeting in your rooms of up to 25 people* from any device Share your screen to gain quick alignment Capture important details while you talk that can be reviewed later Join meetings in progress anytime so you can switch devices if needed *Paid subscription feature

22 Cisco Spark Use Cases Project managers use it as a place to kick off, follow up, and review progress Customer-facing teams share best practices and build a knowledge base on diverse topics Functional teams work in a more personable and flexible way that suits their agile work style Product development teams create discrete topic-based rooms to stay more organized while balancing multiple initiatives at the same time Event-focused teams communicate and share updates more effectively while mobile Marketing and design teams work faster with external vendors when it s this easy to get everyone together

23 Enable Collaboration from Any Desktop All users and environments Basic voice to the most-advanced integrated collaboration Focus on ease of use and superior experience Basic Voice Professional Voice Next Generation Voice Communication Professional Voice and Video Phones Comprehensive Integrated Collaboration Experiences for Every Desktop 3900 Series 7800 Series 7900 Series 8800 Series 8900 Series 9900 Series DX650 DX70 DX80 Cisco IP Phone Portfolio Cisco DX Series

24 Cisco UC 7800/8800 Series Portfolio

25 Collaboration Desk Space Portfolio

26 Collaboration Room Endpoint Portfolio

27 Turn Any Room into a Collaboration Room MX200 G2 MX300 G2 MX700 MX800 TX9000 Quiet / Small Room Small / Medium Room Medium Room Large Room Training / Board Room / Auditorium Immersive Room SX10 SX20 SpeakerTrack 60 SX80

28 The Apple and Cisco Partnership

29 ios dramatically better on Cisco networks Enterprise voice integration with iphone Seamless collaboration for mobile workers

30 Unified Contact Center Express Release 10.6 Express

31 Finesse Agent

32 Finesse Agent Desktop Multiple Columns of Gadgets, Maximize/Restore Each tab can have a different number of columns Individual Gadgets can be maximized and then restored

33 Live Data and Historical Reports Customized views, thresholds on reporting data Create graphical views to existing reports (charts, gauges) Schedule reports to distribute via PDF, Excel or embedded in Permalinks enable oneclick access to reporting data Unified Intelligence Center (Standard version) is co-resident with Unified CCX Included at no cost User management is integrated with CCX

34 Live Data Report Gadgets inside Finesse Gadgets are added to the default gadget layout, no manual configuration 35

35 Network-Based Recording

36 Why Upgrade? End of Sale and Support VERSION END OF SALE END OF SW MAINT END OF SUPPORT CUCM 4.X January 25, 2011 January 25, 2012 January 31, 2014 CUCM 5.X February 13, 2010 February 13,2010 February 29, 2012 CUCM 6.X September 3, 2010 September 3, 2011 September 30, 2013 CUCM 7.X June 22, 2012 June 22, 2013 June 30, 2015 CUCM 8.X July 26, 2014 July 26, 2015 July 31, 2017 CUCM 9.X January 31, 2016 January 31, 2017 December 31, 2018

37 Upgrade Process

38 Our Upgrade / Install Approach Proven track record of successful installations and upgrades Assess Design & Planning Staging & Configuration Implementation & Testing Support Design & Planning Staging & Configuration Implementation & Testing Day 2 Support

39 Introducing New Experiences UCM Release 10.6 Expressway Prime Collaboration Video Contact Center Endpoint Innovation Connecting Remote Devices without VPN Deriving Operational Efficiency Enhanced Customer Experience Support for New Video & Voice Endpoints

40 Mobile Remote Access (MRA)

41 2700 W. Cypress Creek Rd. Suite C110, Fort Lauderdale, FL 33309

42 BE6000S/M/H - Scale-up, Customizable Design Start Right-Sized, Scale with Growth, Seamlessly Start BE6000S 150 users / 300 endpoints Unified CM Unity Connection IM & Presence WebEx Meeting Center Redundancy / SRST Grow - BE6000M + Add TelePresence and High Availability 1000 users / 1200 endpoints Expressway-C Contact Center up to 100 Agents Video Applications 3 rd Party Applications Expand - BE6000H Large Scale 1000 users / 2500 endpoints Best for Video Applications Collaboration Meeting Room integration (CMR) For more scale, seamlessly migrate to BE7000M/H platform

43 BE6000S Detailed view Five preloaded apps ISR 2921-V 1x PRI or 4x BRI or 4x FXO + 10x CUBE Licenses Call Control Unified CM Voic Unity Connection IM&P Jabber Paging Paging Server Provisioning Management Prime Collab 150 Users 150 VM/UM Users 150 IM&P Users 50 Users / Group 150 Users UCS E160D M2 (1S/6C/2GHz, 16Gb RAM, 3x600Gb, RAID5) BE6000S

44 Promotions and Investment Protection Cisco Unified Communications Endpoint Technology Migration Promotion Up to 30% additional discount for trade in Everyone to CUWL Upgrade from UCL to CUWL Std. Upgrade from CUWL Standard to CUWL Pro Get Current Stay Current Additional discounts on reinstatement SKUs Migrate to the Cloud Large discounts on moving from on premise deployments to HCS VCS to UCM Migration Video Everywhere

45 dcloud: The Cisco Demonstration Cloud Virtual Cisco & Partner access Browser based Multiple participants, presenters, locations Customizable Full administrative control Customize, localize, create new script Save, share and re-use Customer Site dcloud Data Center EMEAR Americas APJC Partner Site Supported Tested & validated 24x5 phone, web support Scripted Get started right away Pre-configured, multiple roles Endpoints optional Any Use Case Scripted, Customizable, Pilot, Customer site, Cisco office, Briefings, Events See and participate anyone anywhere anytime

46 dcloud Adapts to Your Needs! As Easy As As Complete As For Cisco & Partners Scripted Customize, localize, share Endpoints optional (BYOD) Bring Your Own Devices dcloud Data Centers AMERICAS EMEAR APJC Virtual desktops Local clients on laptops Room based configuration Add your own local servers Any Use Case

47 Q&A For more information, please contact us at: Why not CSR (Collaboration Systems Release) 11.0?

48 Follow us