Cisco Collaboration. Martina Herceg Jungic, PSS Collaboration, SEE

Transcription

1 Cisco Collaboration Martina Herceg Jungic, PSS Collaboration, SEE

2 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

3 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

4 How You Worked Depended on This Now It Depends on This FIXED MOBILE 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

5 How Fast Are Things Changing? 1.3million Android activations per day Android is the #1 mobile OS, two years ahead of predictions (Google 2/2012; Gartner) Of the 5.9 billion mobile cellular subscribers, over 2.5 billion access the Internet. Mobile broadband subscriptions outnumber fixed broadband by 2:1 (ITU 10/2011) In 2015, 90% of traffic on networks will be video (Cisco VNI) Users share 30 billion pieces of content and spend 700 billion minutes on Facebook, each month (12/011) Nearly 1/3 of the collaboration market will be hosted by the end of 2013 (Gartner, IBSG) 15% of enterprise desktops and laptops will be managed under a hosted virtual desktop model by 2014 (Gartner) 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5

6 The Workplace Is Not a Place Mobile Secure access to information and people from any device, anywhere Social Find expertise and information; enable proactive customer interaction. Visual Enable high-quality interaction from anywhere, in real-time and offline Virtual Deliver agility and scale on demand; create rich media with VDI economics 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

7 Collaboration: The act of people working together to reach a common goal Cisco and/or its affiliates. All rights reserved. Cisco Confidential

8 Cisco Collaboration Portfolio Unified Communications Customer Collaboration SERVICES Collaboration Applications CLOUD ON PREMISE Telepresence 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

9 Collaboration is Changing Voice Data Video 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9

10 Built Around a Common Core Video and mobile Collaboration on single IP PBX- CUCM Cisco Unified Communications Manager On Premises Hybrid Cloud 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10

11 Cloud: Hosted Collaboration Gains Momentum 25 percent of surveyed companies utilize hosted services, of non-users 47% likely to use hosted services within the next 12 months (Frost and Sullivan) By 2016 over 50% of all net new deployments of video infrastructure will be delivered from the cloud or on a software as a service (SaaS) basis (Gartner) Forrester says 56% of survey respondents currently use or plan to use collaboration via SaaS deployment model 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11

12 9900 Series Advanced Collaborative Media Endpoints Rich interactions with HQ video & voice, large color displays Desktop consolidation and widest bus. apps with VDI, MIDlets, XML Maximum flexibility with USB, Bluetooth, Wi-Fi & Gigabit Ethernet Energy-friendly for cost savings 8900 Series 7900 Series Advanced Professional Media Endpoints Rich interactions with HQ video & voice, large color displays Desktop consolidation and bus. apps with XML, MIDlets and VDI Connectivity options with USB, Bluetooth and Gigabit Ethernet Energy-friendly for cost savings Advanced Business Endpoints Full portfolio of desktop, conference and wireless endpoints Rich interactions with HQ voice and video, large graphical displays Desktop consolidation and wide array of business apps with VDI Energy-friendly for cost savings 6900 Series Business Voice Endpoints Traditional telephony-like user experience Rich interactions with HQ video communications Desktop consolidation and wide array of business apps with VDI Energy-friendly for cost savings 3900 Series Basic Voice Communications Endpoints Affordable, high-quality audio communications Added convenience with integrated speakerphone Reduced infrastructure with integrated 10/100 switch ports Energy-friendly for cost savings

13 Video Becomes Pervasive In-person collaboration is imperative 75% of business leaders believe in-person collaboration is critical to business success and has the potential to increase productivity by over 20% (Economist study) Business videoconferencing will grow six fold between (Cisco VNI) Web-based videoconferencing was 56.3 percent of total business videoconferencing traffic in (Source Cisco VNI) 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

14 From Boardroom to Desktop Multipurpose Total Immersion Personal

15 Beyond the Boardroom and Desktop Multipurpose Cisco Video Endpoints Total Immersion Third-Party Endpoints Personal

16 TX Series TX1300 Series CTS 500 Solution Platforms Business Transformation INTEGRATORS C90 C60 C40 PROFILE SERIES MX Series Value Line QUICK SETS Team Innovation Profile 65 Single or Dual Profile 55 Single or Dual Profile 42 MX200 and MX300 Quick Set C20 & SX20 EX Series CUCSF VERTICALS Scaled Presence EX90 EX60 CUCSF (CUPC, CUCILYNC ) Healthcare Education 16

17 EX90 instant presence with absolute quality 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

18 revolutionary personal telepresence Absolute Quality Seamless Collaboration So Simple 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

19 Cisco TelePresence MX200 and MX300 Plug & play telepresence into every team room Fully-integrated room system with Cisco TelePresence Touch, brilliant HD video and collaboration on a 42 or 55 display Out of the box and on video in 15 minutes Priced to scale telepresence to more rooms Rapid global service network that is unmatched 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19

20 Box to call in 15 minutes IT team can set up and provision remotely, in advance 1 OPEN BOX, SIMPLE SET UP 2 TYPE IN USER CREDENTIALS 3 SEARCH CORPORATE DIRECTORY 4 MEET FACE TO FACE 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20

21 Cisco TelePresence Quick Set SX20 High Performance and Flexibility Key features Transforms a flat panel display into a 1080p HD meeting space Provides up to 1080p60 main video and 1080p15 content sharing 4-way embedded MultiSite (Summer 2012) Sleek, compact design Same UI, feature set, and APIs as C-Series portfolio (TC 5.0) Cisco Telepresence Touch 8 (optional) New Product! Customer benefits Best value offering in the market Compact and flexible for your individual video needs. Consistent and easy Part of the Cisco Total Solution 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

22 Video Application Servers Unified CM Expressway Firewall Traversal/ Intercompany Media Engine B2B and Remote Worker SME Advanced Enterprise Conferencing Services Distributed Conferencing Services SIP SIP grooming IP PBX Trunking (video) Through Cisco Unified Border Element 3rd Party/H.323 Video Endpoints 1 Voice and Video Call Processing 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22

23 Video across multiple platforms can join the same meeting

24 FREE Jabber Video 24

25 The New Collaborative Workspace 2010 Cisco and/or its affiliates. All rights reserved. MOBILE SOCIAL VISUAL VIRTUAL Cisco Confidential 25

26 Cisco Collaboration Applications WebEx Virtual Meetings Jabber Rich, Real-Time Communications Quad Social Collaboration Group Real-time One-one; One-to-few Real-time Many-to-many Real-time and asynchronous

27 Cisco Jabber for Windows Jabber Product Portfolio All-in-one UC Application Presence & IM Voice, Video, voice messaging Desktop sharing, conferencing Collaborate from Any Workspace PC, Mac, tablet, smart phone On-premise and Cloud models Integration with Microsoft Office

28 User Management & Authentication Instant Messaging / Group Chat Rich Presence Contact Search App Integration (MS Office) Enterprise Call Control Business Video Cisco Jabber & Client Services Framework Conferencing Web/Desktop Collaboration MediaNet Visual Voic

29 Cisco Jabber for Windows Integration with Desktop Applications See who is available directly in Microsoft 2007/2010 Office suites* Easily start Chat Group Chat Easily escalate to Voice Video Web Share 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29

30 Calendar Integration Choice MS Outlook IBM Lotus Notes Google NOTE: Client must be restarted for any changes to take effect

31 Audio on your handset, Video on your PC Use Case: Bring video to non-video phones and leverage video on preferred screens and leverage legacy investments Desk Phone Video provides high definition video for Cisco telephony endpoints that don t already provide a video function. Audio is terminated on the handset / Video is displayed on the workstation screen

32 When you re on the move, Jabber comes with you. With Jabber for Windows 9.1, you can now login simultaneously to multiple clients across desktop, mobile and tablet devices. Choose which device to use for calls, and move between them seamlessly As you leave or return to your desk. IM Messages will send the first message to each active device, then continue on the Jabber client you choose to reply on.

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34 Corporate Directory Presence and IM gadget enabled Corporate Softphone gadget enabled Cisco UC Enable Gmail and Google Apps for Business Cisco Jabber APIs Web Softphone (AJAX) IM / Presence (CAXL) User Capabilities View Presence Click 2 IM Click 2 Call Deployment Requirement Corporate VPN active session Flash Demo: Completed Integration

35 Cisco Jabber for Windows IM & Presence Federation Business to Business / Business to Consumer Federated Organisations / Consumer / Services Industry standard based federation for presence and IM services Multi-protocol federation XMPP SIP/SIMPLE Inter-domain federation Inter-organisation Intra-domain federation (Microsoft OCS / LYNC*) Public Service Federation Google / AOL 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35

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37 Jabber for Everyone Presence & IM for All Users, All Devices What:Enterprise-wide IM included in Unified Communications Manager (CUCM) license Eligibility: CUCM customers On-premises Presence & IM Who:All employees Even if not using voice/video On:Any device Jabber IM client Win, Mac, ios, Android, Blackberry, Web with Jabber SDK

38 MM offer - CUCM based BE 6000

39 BE6000 Feature rich, Enterprise-class collaboration applications UC Manage r Unity Connect ion IM & Presenc e or Att Cons CCX or VCS or Att Console Unified Prov g Manage r

40 Cisco Business Edition 6000 Endpoint choice Visual, mobile, BYOD the new collaborative experience anywhere, anytime on any device. Personal Video IP Phones Jabber for Mobile Jabber for Mac/ Win Tele-presence 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40

41 Cisco Business Edition 6000 Industry s broadest endpoint portfolio Right Device for Each Interaction From value-based business endpoints to advanced and collaborative media endpoints 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41

42 Cisco Business Edition 6000 Deployment Model PSTN Voice Gateway (Cisco ISR Router) SIP Provider Business Edition 6000 Single or multiple sites with centralized CP Survivability with SRST LAN and WAN redundancy (CoW) Add more UCS servers for adjunct applications 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42

43 WIRED Agent-based and self-service applications WIRELESS Single business number reach, single voice mailbox Desktop pickup and Cell Phone pickup: seamlessly move calls between any mobile device and desktop phones Single mode Wi-Fi and Dual mode Smartphone (BYOD) support (Android, iphone, Nokia, Blackberry) Extension Mobility Dial via office: Place mobile calls through Cisco Unified Communications Manager = cost savings Video on IP phone for managers Jabber IM/Presence for ALL employees (on desktop and mobile devices) Access voic anytime, anywhere. With voic access from desktop, web browser, , phone, mobile phone. Intelligently route incoming calls using call transfer rules. Single Inbox with Exchange unified messaging. Contact Center in the box Fully integrated ACD, Reporting, Desktops, CTI & IVR

44 WIRED Agent-based and self-service applications WIRELES S BE6k bundle with CUCM, Cisco Unity Connection, Provisioning Manager, Presence server, CCX on UCS server C x Cisco IP phone x Cisco IP phone 7965G with 7916 KEM module 85 x Cisco IP phone VM users 5 CCX Enhanced agents Jabber IM/P for desktop AND mobile (all employees)

45 Advanced Video and Telepresence management Bandwidth Firewall Traversal Management and B2B Content sharing Same functionality as office in the box + Video communication INSIDE & OUTSIDE the firewall Intelligent TelePresence and Video call control and management Mission critical video that scales with ease Protecting investments in third party video and voice assets through standards SIP- H.323 Interworking 3rd party PBX Video Gateway Intelligent Personal TP Experience with EX60 and EX90 TP units Any-to-any interoperability

46 Bandwidth Firewall Traversal Management and B2B Content sharing Any-to-any interoperability BE6k bundle with CUCM, Cisco Unity Connection, Presence server, CCX, VCS on UCS server C220 VCS-E 2 x EX60, 1 x EX90 with MultiSite (4-port MCU) 3 x Cisco IP phone x Cisco IP phone 7965G with 7916 KEM module 92 x Cisco IP phone VM users 5 CCX Enhanced agents Jabber IM/P for desktop AND mobile (all employees)

47 Cisco Webex 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47

48 5.8+ Million Registered Hosts worldwide 1.8+ Million Mobile Downloads 1.3+ Billion Meeting Minutes per month 25+ Million Meeting Attendees per month 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12/9/

49 WebEx Market Share Leader for Global SaaS Web Conferencing Adobe 5% InterCall 4% Others 10% Citrix Online 20% Microsoft 9% Cisco WebEx 52% 52% Market Share Cisco WebEx Leads the Market Source: Synergy Research 2012 C Meetings Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49

50 Cisco WebEx Meeting Spaces WebEx Meetings WebEx Mobile LoB Centers IM & Presence Cisco Integrations Single Identity, Administration and Open APIs Cisco Collaboration Cloud

51 Complete Meeting Lifecycle 1. Prepare 2. Meet 3. Follow-Up 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 51

52 Meeting Spaces Highlights Benefits Improves productivity Saves time, improves efficiencies FEATURE HIGHLIGHTS: Persistent meeting space Presence and IM integration Document library and sharing Indexed search for all content Meeting content notifications and alerts Simple user interface: how-to, help 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 52

53 WebEx Mobile Highlights Benefits Ubiquitous access First in class experience Anywhere, anytime, any device FEATURE HIGHLIGHTS: WebEx OneTouch on ipad and iphone Voice over IP on iphone and ipad +Existing functionality 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 53

54 Cisco WebEx Meetings Server At a Glance An Entirely New WebEx Deployment Model Software starts shipping on October 23, 2012 Available via GPL by mid-september, via CUWL Pro by mid-october WebEx Meetings in Private Cloud Run in own datacenter with no Cloud linkage All-in-One Conferencing Solution Incorporates audio, web and video in single solution Same WebEx Meeting Center Experience WebEx clients for PC, Mac, iphone & ipad; high-quality video; recording and playback; etc. Software Based Designed for Cisco UCS Servers + VMware 5 Integrated with Cisco UC Suite Interoperates with Jabber*, CUCM. Sold on CUWL * Jabber for Windows early 2013 C Meetings Cisco and/or its affiliates. All rights reserved. Cisco Confidential 54

55 CWMS End-User Feature Highlights WebEx Meeting Center Experience Built-In HQ 360p WebEx Video SIP Trunk Teleconferencing + PC-based Audio Schedule Meetings from Web and MS Outlook WebEx Meetings on ipad and iphone Recordings and Playback Available in 13 languages C Meetings Cisco and/or its affiliates. All rights reserved. Cisco Confidential 55

56 Audio Conferencing Features Easily integrate with your Cisco UC Infrastructure SIP Trunk Teleconferencing Fully integrated audio solution* Requires CUCM 7.1, 8.6 and 9.0 Similar User Experience as WebEx Audio Join meeting on Teleconference only (approximates an audio-only meeting) Call-In and Call-Me Teleconferencing Control Audio from Meeting Center Optional TLS/SRTP Encryption Web-based Audio ( VoIP ) Join audio meeting directly from PC / ipad using headset Talk and hear with Teleconference users *not designed to work with 3rd party audio C Meetings Cisco and/or its affiliates. All rights reserved. Cisco Confidential 56

57 Scalability Designed for both Commercial and Enterprise customers 50-2,000 Concurrent User Systems Companies with ,000 Employees For larger companies, deploy multiple standalone systems Up to 100 Users in single meeting SaaS Events Center direct order option for customers who need support for very large meetings* Four out-of-the-box deployment options ,000 Concurrent Users * WebEx statistics show 99% of meetings under 25 users C Meetings Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57

58 Better TCO & Manageability Designed for next generation Private Clouds Requires VMware 5.0 Rapid Virtual Appliance Install Runs on Cisco UCS Servers UCS C-220 for smaller systems (50 and 250 Concurrent Users) UCS C-460 for larger ones (800 and 2,000 Concurrent Users) Other UCS Servers with same or greater specs automatically supported C Meetings Cisco and/or its affiliates. All rights reserved. Cisco Confidential 58

59 INTERNET ENTERPRISE PERIMETER ENTERPRISE NETWORK Cisco WebEx Meetings Server Virtual Appliance Mobile and Internet Users Internet Reverse Proxy (IRP) VM Redundant Internal Users SAML Single Sign On based on Corporate Directory Credentials SIP Trunk Teleconferencing to CUCM Optimized for 100% Secure, behind-the-firewall VPN-less Access that integrates with your Corporate User Management and UC Infrastructure

60 Cisco leads the market Leader in Collaboration Leader in Unified Communications #1 in Enterprise Voice #1 in Telepresence/Video Conferencing #1 in Web Conferencing #1 in Unified Messaging #1 in Audio Conferencing #2 in Contact Center 200K+ Customers Worldwide Source: Frost & Sullivan, Analysis of the Global Web Conferencing Market, Sep 11, Roopam Jain C Meetings Cisco and/or its affiliates. All rights reserved. Figure 1. Magic Quadrant for Unified Communications Cisco Confidential 60