Financial Crisis, Disaster Recovery and Claims

Transcription

1 AICLA/ANZIIF ClaimsConvention Financial Crisis, Disaster Recovery and Claims PD Ratings ANZIIF CIP...9 points AICLA CPD...9 points NIBA CPD...9 points Wednesday 19 August to Friday 21 August 2009 Four Seasons Hotel Sydney Gold Sponsor:

2 AICLA ANZIIF ClaimsConvention GALA DINNER AICLA/ANZIIF ClaimsConvention financial crisis, THURSDAY 20 AUGUST 6.00pm pm Sydney Harbour Cruise included with the Gala Dinner, the Sydney Harbour Cruise presents a unique opportunity to network with friends and colleagues while enjoying a spectacular view of the Sydney Opera House into Farm Cove, past Fort Denison, and then arriving at WatersEdge. The 3rd Annual AICLA/ANZIIF Claims Convention is the premier insurance claims event in Australasia, featuring key international and local speakers, coming together to engage and inspire insurance professionals to tackle global and local challenges. The Convention attracts representatives from a wide range of insurers, loss adjusters, risk managers, claims industry specialists, suppliers and industry associations. 7.00pm pm CC09 Gala Dinner WatersEdge (Pier One, Walsh Bay) Dinner Guest Speaker: Scott Williams Proudly sponsored by: Steamatic WEDNESDAY 19 AUGUST 6.00pm pm Welcome Cocktail Reception and Registration This is a great opportunity to meet speakers and fellow delegates for pre-convention drinks and canapés. Cocktail reception to be held in the Teale/ Buchanan Room, Level 2, Four Seasons Hotel. THURSDAY 20 AUGUST better known as The Doctor, Scott Williams presents deliciously funny, finely tuned comedy that s loaded with laughter. Passionately believing that laughter is the best medicine, Scott dispenses a fast moving and hilariously entertaining performance with side splitting results. He is convincing and above all, hysterically funny! You ll never look at life in quite the same way again. ** One Harbour Cruise and Gala Dinner ticket is included in the registration fee. Please refer to the registration form for additional tickets.** 8.30am am 8.35am am 8.50am am 9.20am am 9.50am am Welcoming Remarks convenor: Jonathan Hubbard, Executive Adjuster, Cunningham Lindsay Group AICLA and the future ian McWalter, President, AICLA Talent Management: Why it is so important in an economic crisis? mark James, General Manager, ANZIIF Claims and the Bottom Line Simon Swanson, CEO, CommInsure Loss Adjusting: Issues and opportunities for the future Panel members: Andrew Bart, CEO, Crawford & Company ian Simpson, CEO, McLarens Young International nell Robertson, Director, G.Hughes & Associates mark Godfrey, CEO, Godfrey & Company Ltd Facilitator: Philip Maguire, Principal, Professional Financial Solutions This panel discussion will focus on current issues and the ever changing role of loss adjusters who are now expected to be service providers, negotiators, psychologists and mediators am am Morning tea served in Trade Exhibition 11.20am am Extreme weather: Is it the norm? Professor Roger Pielke Jr., University of Colorado, USA Well known for his research on loss adjusting in the USA, Professor Pielke, author of The Honest Broker, discusses climate change and its impact on the insurance industry am pm Claims Health Check: Best Practice Indicators rod McInnes, Principal, Finity steve Curley, Principal, Finity This session raises key questions that claims managers should be addressing to achieve claims best practice.

3 disaster recovery and claims 12.20pm pm 12.50pm pm 1.50pm pm 2.20pm pm 2.50pm pm 3.20pm pm 3.50pm pm 4.20pm pm 4.30pm pm 6.00pm pm 7.00pm 11.30pm Why Culture Matters? The power of your brand Jenny Lambert, General Manager Customer Services, Allianz Australia Why do brand and culture matter to an insurer? What are an insurer s key expectations from an adjuster? What can your brand do for you in an economic crisis? Lunch served in Trade Exhibition Convenor: Ian Lavin, Director, McLarens Young International Infrastructure Catastrophes Andrew Thomas, Director, Freemans Australia This session will take an in-depth look at risks of infrastructure assets, property and business interruption, and professional indemnity. Claims Trends: Common pitfalls and loss adjuster issues Peter Hardham, Panel Chair Insurance Division, Financial Ombudsman Service (FOS) What is the role of the adjustor when confronted with a natural disaster? What specific issues need to be addressed during the claims process? What mistakes are made and how can we improve our professionalism? Afternoon tea served in Trade Exhibition Coordinating relief following a disaster Lance Dixon, Insurance Manager, New Zealand Earthquake Commission This session will provide key steps in the catastrophe planning process and implementation, insuring readiness for a major disaster. An interview from the top David Radcliff, GCOO, Cunningham Lindsey Group Limited Interviewer: Ian McWalter, President, AICLA Summary of Day One convenor: Ian Lavin, McLarens Young International Networking Drinks served in Trade Exhibition Sydney Harbour Cruise to WatersEdge Boarding at 6.00 pm for departure at 6.15pm sharp from Jetty 6, Circular Quay. CC09 Gala Dinner, WatersEdge FRIDAY 21 AUGUST 9.00am am 9.10am am 10.15am am Review of Day One and overview of Day Two convenor: Mark Godfrey, CEO, Godfrey & Company Ltd Victorian Bushfires and the Queensland Floods Panel Members: Karl Sullivan, Insurance Council of Australia (ICA) elizabeth West, Crawford & Company graham Warner, Insurance Ombudsman Service Ltd ben Bessell, General Manager - Claims, CGU Facilitator: Peter Hardham, Financial Ombudsman, Service (FOS) 2009 has been a year of disasters and provided many lessons from which we can learn. This session will address those lessons. Offset Alpine Printing Case: Lessons for Claims Management Tony Morgan, National Executive Adjuster, GAB Robins Australia Pty Ltd as the industry s largest claim for industrial fire damage, the Offset Alpine Printing Case has been linked to stories of suicide, murder and alleged tax evasion. This session explores key issues arising out of major property losses in an era of rapid technological change am am Morning tea served in Trade Exhibition 11.15am am People Skills, Communication, Negotiation and Empathy Malcolm Heath, Dwyer Heath Pty Ltd 11.45am pm Lessons from a liquidator in a time of financial crisis Tony McGrath, Partner, McGrathNicol; Liquidator of HIH Insurance How to manage through the Global Financial Crisis? What are the warning signs? What is the outlook for the next 3-5 years? 12.15pm 12.45pm Claims handling: A Niche Insurer s perspective Peter Rush, General Manager, Catholic Church Insurances Ltd 12.45pm 1.00pm 1.00pm 1.15pm 1.15pm 2.15pm Final Remarks Ian McWalter, President, AICLA Trade Exhibition winners announced Lunch served in Trade Exhibition

4 AICLA/ANZIIF ClaimsConventionREGISTRATION Registration Form/Tax Invoice PLEASE COMPLETE FORM IN BLOCK LETTERS. PAYMENT MUST ACCOMPANY REGISTRATION FORM **Take advantage of the Early Bird prices through the Institute Membership valued at $305, a cost saving of $265 on individual registrations and $375 on multiple registrations for CC DELEGATE DETAILS TITLE MR MRS MISS MS DR ANZIIF master id or AICLA members tick here SURNAME GIVEN NAME (S) 03 PAYMENT DETAILS THIS DOCUMENT WILL BECOME A TAX INVOICE FOR GST WHEN FULLY COMPLETED AND PAYMENT IS MADE. My registration fee will be paid by (please tick): Cheque enclosed Bankdraft enclosed CREDIT CARD PLEASE DEBIT MY (PLEASE TICK): POSITION VISA MASTERCARD DINERS CLUB AMEX organisation CARD number address SUBURb business phone fax Postcode EXPIRY DATE CARDHOLDER S name AMOUNT A$ CARDHOLDER S SIGNATURE (confirmation will be sent to this address) PREFERRED NAME FOR NAME BADGE DIETARY REQUIREMENTS: VEGETARIAN OTHER (PLEASE Specify) DATE CHEQUES TO BE MADE PAYABLE TO AUSTRALIAN AND NEW ZEALAND INSTITUTE OF INSURANCE AND FINANCE 02 CONFERENCE PRICES (INCL GST) Member (ANZIIF OR AICLA) Non-member 04 CANCELLATION AND SUBSTITUTION POLICY Cancellations in writing made before 24 July 2009: full refund less $100 administration fee Cancellations between 27 July and 7 August 2009: 50% refund FULL CONFERENCE REGISTRAtion Includes conference program (1.5 days), entry to the exhibition, conference materials, one pass to the welcome cocktail function, one pass to the exhibition drinks, one gala dinner ticket and lunch and refreshments on both days of the conference Cancellations RECEIVED after 7 August 2009: no refund In the event of a registrant s inability to attend, a substitute delegate is welcome. Substitutions may be made at any time prior to 14 August Early Bird Prices pay before 5pm FRI 17 July Individual registration $990 $1250 Multiple registration (5 or more from one company in one fax/envelope) $880 $ PRIVACY POLICY AICLA AND ANZIIF collect and store your personal information for the purposes of providing and promoting continuing education programs and membership services. Standard Prices pay after 5pm FRI 17 July Individual registration $1200 $1560 The information you provide will not be released to any other person or organization without your consent unless required to do so by law. Multiple registration (5 or more from one company in one fax/envelope) $1100 $1430 One Day Only Conference Registration Fee Thursday Only registration $710 $925 (includes entry to the conference program on Thursday, entry to the exhibition, conference materials, and one pass to the exhibition drinks on Thursday) Friday Only registration $495 $645 ANZIIF AND ACILA WILL ON OCCASION BE ASKED TO SUBMIT DELEGATE NAMES AND CONTACT DETAILS TO EVENT SPONSORS. PLEASE TICK IF YOU DO NOT WISH YOUR NAME AND CONTACT DETAILS TO BE RELEASED TO THE SPONSORS OF THIS EVENT. PLEASE TICK IF YOU DO NOT WISH YOUR NAME AND COMPANY TO BE LISTED ON THE CONFERENCE PROCEEDINGS ATTENDANCE SHEET. To confirm your booking, please complete this form with payment and return to: (includes entry to the conference program on Friday, entry to the exhibition and conference materials) Social Functions Additional Tickets (for colleagues or partners) Welcome Cocktail RECEPTION $85 $85 CC09 Conference Management c/- Australian and New Zealand Institute of Insurance and FinancE: Level 8, 600 BOURKE STREET, MELBOURNE VIC, 3000 AUSTRALIA FAX: (61 3) Gala DinneR $195 $195 Conference and registration queries: (61 3) name/s: Please refer overleaf for accommodation booking details. DIETARY REQUIREMENTS: VEGETARIAN OTHER (PLEASE Specify)

5 AICLA/ANZIIF ClaimsConventionACCOMMODATION Accommodation AICLA/ANZIIF Claims Convention The official conference venue for CC09 is the four seasons hotel sydney. We have negotiated special accommodation rates for conference delegates. Please complete the form below and fax directly to the four seasons hotel. We strongly recommend booking early. ACCOMMODATION BOOKING FORM - ANZIIF/AICLA CLaimS convention GUest ADDRESS suburb state postcode phone fax PLEASE TICK YOUR PREFERENCES (rates do not include gst) city view superior room, AUD $ Per Room Per night Opera view superior room, AUD $ Per Room Per night Full harbour view superior room, AUD $ Per Room Per night King bed twin beds sharing with smoking non-smoking Special requirements (specify) Arrival date flight number Arrival time departure date flight number departure time ACCOMMODATION PAYMENT DETAILS credit card details to secure your booking - payable directly to the four seasons hotel PLEASE DEBIT MY (PLEASE TICK): VISA MASTERCARD AMEX DINERS CLUB CARD number expiry DATE CARDHOLDER S name amount AUD$ CARDHOLDER S SIGNATURE D A date *** PLEASE FAX OR SEND YOUR ACCOMMODATION REQUEST DIRECTLY TO THE four seasons HOTEL. *** four seasons hotel sydney. 199 George Street, Sydney, NSW 2000, Australia Tel. 61 (2) Group Reservations Facsimile: (61-2) [email protected]

6 CONVENTION INFORMATION Venue Four Seasons Hotel 199 George Street Sydney, NSW 2000, Australia Phone: Fax: Registration Mail registration form and accompanying payment to: Australian and New Zealand Institute of Insurance and Finance Level 8, 600 Bourke Street Melbourne, VIC 3000 Australia Fax: Closing Date for Registration Registration for the convention closes on Wednesday 12 August 2009 Accommodation Accommodation bookings should be made directly with the Four Seasons Hotel, by ing [email protected] and quoting CC09 or by completing the booking form and faxing it to Group Reservations fax: (61 2) Arrival at the Venue On arrival at the Four Seasons Hotel, please ensure you collect your name badge and convention materials at the Registration Desk. Your name badge is entry to all convention sessions, Welcome Reception and Gala Dinner. The registration desk will be open from 6.00pm on Wednesday 19 August, 7.30am on Thursday 20 August and 8.15am on Friday 21 August. Car Parking Parking is available at Mirvac Parking (113 Harrington Street) behind the Four Seasons Hotel. The maximum charge per day is $54. Early bird rates of $19 are available. For more information, please call Mirvac Parking at (02) Limited parking is also available at the Four Seasons Hotel. Cancellation and Substitution Policy Cancellations received in writing before 25 July 2008: Full refund less $100 administration fee. Cancellations received between 27 July and 7 August 2009: 50% refund. Cancellations received after 7 August 2009: No refund. In the event of a registrant s inability to attend, a substitute delegate is welcome. Substitutions can be made at any time prior to 14 August Professional Development Ratings The Convention has been accredited for the following professional development ratings: ANZiif 9 CIP points aicla 9 CPD points NIBA 9 CPD points Changes to the Program The organisers reserve the right to alter the program without prior notification to delegates. Organising Committee ANZIIF and AICLA would like to sincerely thank the CCO9 organising committee for their time and effort contributing to the 2009 Claims Convention: Financial Crisis, Disaster Recovery and Claims. Jonathan Hubbard, Cunningham Lindsay Group Tony Libke, AICLA Philip Maguire, AICLA Ian McWalter, AICLA Monique Muldoon, ANZIIF Ines Pirslin, ANZIIF Vally Fluhler, ANZIIF GOLD SPONSOR SILVER SPONSOR SPEAKER GIFT SPONSOR EXHIBITORS CCO9 has been developed by ANZIIF and AICLA Australian and New Zealand Institute of Insurance and Finance Level 8, 600 Bourke Street Melbourne, VIC 3000 Australia Phone: (61 3) Fax: (61 3) [email protected] Australasian Institute of Chartered Loss Adjusters GPO Box 1705 Brisbane, QLD 4001 Australia Phone: (61 7) Fax: (61 7) [email protected]