Value-Added and UPS Returns SM Services Rates

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1 Domestic Value-Added and UPS Returns SM Services Rates Value-Added Services Service Rate Automatic Daily Pickup: Weekly Service Charge Weekly Billed Revenue: $0.00-$14.99 $16.00 $15.00-$59.99 $11.00 $60.00 or more $7.00 Collect On Delivery (C.O.D.) $8.50 Declared Value for Carriage $0.00-$ $0.00 $ $ $1.50 minimum $ $50, $0.50 per $ of declared value Proof Of Delivery (Fax or Mail) $3.00 Saturday Delivery $12.50 Saturday Pickup $12.50 UPS Delivery Confirmation $1.25 Signature Required $2.25 Adult Signature Required $3.25 Rates do not include a fuel surcharge. For current fuel surcharge rates, visit ups.com. For UPS SonicAir service options, visit The dimensional weight factor for domestic packages is 194. The billable weight for each: Oversize 1 package is 30 pounds Oversize 2 package is 70 pounds Oversize 3 package is 90 pounds UPS On-Call Pickup SM UPS Air Services $4.00 Daily Pickup Account No charge Same Day UPS Ground/UPS 3 Day Select SM Via ups.com/pickup $4.00 Via PICK-UPS $5.00 Future Day UPS Ground/UPS 3 Day Select Via ups.com/pickup $2.00 Via PICK-UPS $4.00 Verbal Confirmation Of Delivery $3.00 UPS Returns Services Service Rate UPS Returns SM Print Return Label $0.50 Electronic Return Label $1.00 Print and Mail Return Label $2.25 UPS Returns SM Plus 1 UPS Pickup Attempt $ UPS Pickup Attempts $5.25 Call Tag $7.00

2 Other Charges. Charge Rate Additional Handling $6.00 Address Correction UPS Air Services and UPS 3 Day Select SM $10.00 UPS Air Hundredweight Services Maximum of $70.00 per shipment UPS Ground $5.00 UPS Ground Hundredweight Service Maximum of $35.00 per shipment Chargeback for Consignee Billing Shipments $10.00 Delivery Area Surcharge Commercial $1.30 Residential $2.10 UPS Hundredweight Service $7.50 Destination Outside Service Area $10.00 Excessive Tracking, Tracing and Refund Requests $3.00 Hazardous Materials Surcharge UPS Air Services and UPS 3 Day Select $30.00 UPS Ground $20.00 Large Package Surcharge $40.00 Missing/Invalid Account Number or Refusal Fee $10.00 Over Maximum Limits $50.00 Pickup of Returns Services Shipments UPS 3 Day Select and UPS Ground when no other packages are shipped $10.00 Residential Surcharge UPS Air Services and UPS 3 Day Select $2.10 UPS Air Hundredweight Services and UPS Ground Hundredweight Service $20.00 Undeliverable Package Return Charge From the 48 contiguous states UPS Air Services and UPS 3 Day Select UPS Ground From Alaska UPS Air Services to the 48 contiguous states UPS Next Day Air within Alaska UPS Ground From Hawaii UPS Air Services to the 48 contiguous states UPS Next Day Air within Hawaii UPS Ground Applicable UPS 3 Day Select commercial rate Applicable UPS Next Day Air commercial rate Applicable UPS Next Day Air commercial rate Rates do not include a fuel surcharge. For current fuel surcharge rates, visit ups.com. For UPS SonicAir service options, visit The dimensional weight factor for domestic packages is 194. The billable weight for each: Oversize 1 package is 30 pounds Oversize 2 package is 70 pounds Oversize 3 package is 90 pounds

3 Value-Added Services Value-added services are available with all UPS domestic service options except UPS SonicAir and Air Freight Services, unless otherwise indicated. Automatic Daily Pickup A UPS driver will stop at your location each day, Monday through Friday, to pick up all your Ground, Air and International packages. You will also receive Daily Rates, which are the lowest published rates available to UPS customers. Call PICK-UPS for details. Collect On Delivery (C.O.D.) C.O.D. service is available for packages shipped throughout the United States and Puerto Rico. Currency is not accepted for payment. The service charge is $8.50 per package. C.O.D. service is not available when using a UPS 3 Day Select SM Same-Day Pickup shipping document or a UPS Ground Same-Day Pickup shipping document. See page 110 for an explanation of UPS 3 Day Select Same-Day Pickup and UPS Ground Same-Day Pickup shipping documents. UPS C.O.D. Automatic SM Service A UPS Capital SM C.O.D. Enhancement Service that ensures advance funding of UPS C.O.D. remittances and eliminates manual check processing tasks via electronic funds transfers directly into your designated bank accounts. Customers are sent daily reports of payments received, net deposits to accounts and total returned items. To qualify for this contractual service, customers must have minimum annual C.O.D. remittances of $30, Visit upscapital.com or call for more information. UPS C.O.D. Secure Service A UPS Capital C.O.D. Enhancement Service that provides all the benefits of UPS C.O.D. Automatic SM, but also provides protection for returned C.O.D. checks up to a specified limit. Requires minimum annual C.O.D. remittances of $50, to qualify for this contractual service. Visit upscapital.com or call for more information. UPS C.O.D. Electronic SM Processing Use UPS WorldShip TM, UPS Internet Shipping, UPS CampusShip TM, UPS OnLine Shipping Tool or a UPS Ready TM solution. Simply type in the package and C.O.D. information and the shipping system will produce a barcoded address label that contains all C.O.D. information. Manual C.O.D. Tags To use a manual C.O.D. tag, type or print an address label and attach it to the top of your package. Complete a UPS C.O.D. tag per the instructions on the tag and specify the exact amount due. Then, attach the C.O.D. tag to the package, covering the address label. Retain the Shipper Receipt portion for your records. A UPS C.O.D. tag must be attached to each package for which a C.O.D. amount is to be collected. Declared Value for Carriage A package is automatically protected against loss or damage up to $ Additional protection up to $50, per package is available upon request. Refer to the Terms and Conditions for more information. Declared Value charges are listed below: Declared Value Charges $0.00-$ $0.00 $ $ $1.50 minimum $ $50, $0.50 per $ of value Hold for Pickup Hold for Pickup service is available at no additional charge. We ll deliver the package to a selected UPS Customer Center and telephone the recipient for pickup. Packages are usually available by 8:30 a.m. on the scheduled day of delivery. When picking up the package, the recipient is required to present a government-issued photo ID. If a customer s representative is picking up the package, a letter authorizing release of the package or a company ID is required. Packages not picked up within five business days of arrival will be returned. Hold for Pickup service is not available for Saturday delivery shipments. Call PICK-UPS to determine the most convenient UPS Hold for Pickup location. For each package, prepare a label including the words Hold for Pickup, the recipient s name and telephone number and the full address of the UPS Customer Center. In addition, apply a UPS Hold for Pickup label above the address label on the package. Visit the Order Supplies Quick Link on the ups.com home page or call PICK-UPS to order Hold for Pickup labels. Proof Of Delivery (P.O.D.) Each request for P.O.D. of a shipment via fax or mail is subject to a $3.00 charge, to be assessed to the shipper.

4 Value-Added Services (continued) Saturday Delivery and Pickup Saturday delivery is available for UPS Next Day Air Early A.M., UPS Next Day Air and UPS 2nd Day Air services. Saturday delivery is not available for UPS Next Day Air Saver or UPS 2nd Day Air A.M. services. Saturday delivery of UPS Next Day Air Early A.M. shipments is guaranteed one hour later than the guaranteed weekday delivery time to most destinations. Saturday delivery of UPS Next Day Air shipments is guaranteed an hour and a half later than the guaranteed weekday delivery time to destinations where the weekday guaranteed delivery time is either 10:30 a.m. or 12:00 p.m. Saturday delivery of UPS 2nd Day Air shipments is guaranteed by end of day to destinations where UPS Next Day Air is committed by 10:30 a.m. or 12:00 p.m. Refer to ups.com or call PICK-UPS for delivery areas. Each Express Envelope or package must bear a Saturday Delivery routing label. The charge for this Saturday delivery service is $12.50 per Express Envelope or package. This fee is billed to the payer of the transportation charges. There is no Saturday delivery fee for UPS Next Day Air Hundredweight or UPS 2nd Day Air Hundredweight shipments. If a Saturday pickup is requested, the charge per Express Envelope, package or Hundredweight shipment is $ This service is available for UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS 2nd Day Air A.M. and UPS 2nd Day Air. If a Saturday pickup is scheduled, but nothing is shipped, a $12.50 service charge will be assessed. UPS Delivery Confirmation, Signature Required and Adult Signature Required (Domestic) Automatic confirmation of delivery for domestic shipments is $1.25 per package. Can be combined with one of the following options: Signature Required $1.00 additional per package Adult Signature Required $2.00 additional per package Available by using UPS WorldShip TM, UPS Internet Shipping, UPS CampusShip TM, UPS OnLine Shipping Tool or a UPS Ready TM solution meeting the most current specifications set forth in the UPS Guide to Labeling. The shipper selects Adult Signature Required under Delivery Confirmation, and a smart label is printed with all necessary information included. The printed delivery confirmations are mailed. UPS On-Call Pickup SM Schedule a pickup via ups.com/pickup or by calling PICK-UPS. This service is available Monday through Friday for all UPS services. Additionally, Saturday pickup is available for all UPS Next Day Air and UPS 2nd Day Air services. If you request UPS On-Call Pickup for UPS Air Services, Express Envelopes or packages, there may be a per-package fee (see chart below). There is no charge for international export On-Call Pickup. Schedule a Pickup Fee Daily Pickup Account No Charge All Others $4.00 If you request UPS On-Call Pickup for UPS 3 Day Select SM and UPS Ground packages, there will be an additional fee per package. These fees apply to all UPS customers. Schedule Same Future a Pickup Day Day ups.com/pickup $4.00 $ PICK-UPS $5.00 $4.00 Customers scheduling a pickup for UPS Ground or UPS 3 Day Select packages on ups.com/pickup will first need to generate a UPS Shipping Label using UPS Internet Shipping or another approved UPS shipping system. For exceptions, call PICK-UPS. You can request same-day pickup in most parts of the country. Additionally, you can schedule a future-day pickup for the next business day, or later in the week, for all locations in the United States. Verbal Confirmation of Delivery A charge of $3.00 is assessed per request for Verbal Confirmation of Delivery of a UPS Next Day Air Early A.M. package.

5 UPS Returns Services To meet a range of reverse logistics needs and simplify the process of collecting customer returns, UPS offers a variety of returns services: UPS Returns SM : You generate a return label for your customer, or UPS provides your customer with a label via or mail. UPS Returns SM Plus: UPS brings the return label to your customer s pickup location when we pick up the return package. UPS Authorized Return Service (ARS): Contractual service in which UPS provides you with an ample supply of preprinted return labels that you send to your customers. We will preprint the return destination on the return label according to your specifications. You have the option of including a return label with your outbound shipment or distributing the label separately to your customer. For All Returns Services: Offered via UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select SM and UPS Ground services, where available Available to shippers using UPS WorldShip TM, UPS Internet Shipping, UPS CampusShip TM, UPS OnLine Shipping Tool, an approved UPS Ready TM solution or Returns on the Web (not applicable to ARS) Available for shipments within the 50 states; shipments from Puerto Rico to the United States are not permitted Transportation fee is billed when the package is delivered (except Call Tag) Your customers can drop off their packages at any location of The UPS Store, UPS Drop Box* (now also accepting UPS Ground returns), UPS Customer Center or any UPS Authorized Shipping Outlet SM ; give their package to a UPS service provider; or schedule a pickup at ups.com or by calling PICK-UPS ** (not applicable for 3 UPS Pickup Attempts) Packages must be UPS-compatible Hazardous Materials requiring shipping papers are not allowed in UPS Returns Services Available Options UPS Returns SM Print Return Label Description You generate the label and include it in an outbound shipment or distribute separately to your customer, who then applies the label to the package UPS s the label upon your request to your customer, who then prints the label and applies it to the package UPS prints the label upon your request and mails it to your customer, who applies the label to the package Fee $0.50 Electronic Return Label $1.00 *The maximum acceptable size for each Drop Box package is 16" x 13" x 2". **Additional pickup fees apply. A package fitting this description does not need to be originally delivered by UPS, but should fall within UPS size and weight limits and conform to UPS packaging guidelines. Print and Mail Return Label UPS Returns SM Plus 1 UPS Pickup Attempt 3 UPS Pickup Attempts Call Tag If the package cannot be picked up on the first attempt, we will leave the return label at the pickup location If the package cannot be picked up on the first attempt, we will attempt to pick up the package on each of the next two business days. If the package cannot be picked up after the third attempt, the return label will be returned to UPS. UPS is replacing Call Tag with an improved service offering 3 UPS Pickup Attempts (see description above) Benefits of using 3 UPS Pickup Attempts include choosing either ground or air services, receiving visibility on your return shipment and incurring transportation charges when the package is delivered $2.25 $4.00 $5.25 $7.00 UPS Returns SM on the Web: Innovative, web-enabled, contractual returns service designed to expedite business returns by automating the returns process completely from your website or your customer service center. Labels are transmitted electronically to your customers and can be affixed to the package(s) intended to be returned. Other returns services available include Print and Mail Return Label, 1 UPS Pickup Attempt and 3 UPS Pickup Attempts. Key features include reduced processing time, full package tracking, improved customer service and hosting by an Application Service Provider (ASP), which means you won t have to maintain this service on your server and you ll have the most up-to-date program. Visit ups.com or call PICK-UPS to determine whether UPS Returns on the Web is the appropriate solution for your business.

6 Other Charges The following information applies to all levels of UPS domestic service except UPS SonicAir and Air Freight Services, unless otherwise indicated. Additional Handling An Additional Handling charge of $6.00 may be applied to the following: Any article that is encased in an outside shipping container made of metal or wood. Any item, such as a barrel, drum, pail or tire, that is not fully encased in a corrugated cardboard shipping container. Any package with the longest side exceeding 60 inches or its secondlongest side exceeding 30 inches. An Additional Handling charge will not be assessed to packages qualifying for a Large Package Surcharge. UPS also reserves the right to assess the charge for any package that, in UPS s sole discretion, requires special handling. Address Correction If UPS is unable to deliver any package as addressed by the shipper or if the package has an incorrect or incomplete address, UPS will determine and make reasonable efforts to secure the correct or complete address. An address validated by UPS may be incorrect or incomplete for purposes of completing delivery, and may be corrected by UPS. If the correct or complete address is secured, UPS will attempt delivery, the shipper will be provided with the correct address and an Address Correction charge will be assessed: $10.00 for UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS 2nd Day Air A.M., UPS 2nd Day Air and UPS 3 Day Select SM. Maximum charge of $70.00 per UPS Hundredweight Service shipment. $5.00 for UPS Ground. Maximum charge of $35.00 per UPS Hundredweight Service shipment. For customers using UPS WorldShip TM, UPS Internet Shipping, UPS Campus- Ship or UPS OnLine Shipping Tool, city, state and ZIP Code TM combinations are automatically validated within each system. UPS Internet Shipping and UPS CampusShip TM can automatically validate your address against our street level address database. UPS WorldShip has the ability to validate your addresses against our street level address database, but does not automatically do so. Chargeback for Consignee Billing Shipments If a shipper ships a package(s) to an unauthorized consignee receiver, the shipper will be assessed a $10.00 fee per package in addition to the Net Transportation Charges. Delivery Area Surcharge A Delivery Area Surcharge applies to each Express Envelope and package delivered to certain ZIP Codes. Go to ups.com or call PICK-UPS for a listing of applicable ZIP Codes. $1.30 per Express Envelope or package delivered to a commercial destination. $2.10 per Express Envelope or package delivered to a residential destination. $7.50 per UPS Hundredweight Service shipment. Destination Outside Service Area If delivery of a UPS Next Day Air Early A.M. shipment is requested to a destination outside the Early A.M. service area, UPS reserves the right to assess a billing adjustment fee of $10.00 per shipment. Excessive Tracking, Tracing and Refund Requests The shipper may be assessed a $3.00 charge per request for excessive tracking, tracing and refund requests. See the Terms and Conditions.

7 Other Charges (continued) Hazardous Materials UPS accepts Hazardous Materials only from customers with UPS Hazardous Materials contracts and Automatic Daily Pickups, and then for transport only within and between all 50 states and Puerto Rico. From the 48 Contiguous States No domestic contract is required for Other Regulated Materials (ORM-D) ground shipments in the 48 contiguous states, some dry ice shipments, materials prepared in accordance with Title 49 C.F.R and Excepted Quantities as defined in International Air Transport Association (IATA) 2.7. From Alaska and Hawaii No domestic contract is required for intra-island (Hawaii) and limited intra- Alaska ground ORM-D shipments, some dry ice shipments, materials prepared in accordance with Title 49 C.F.R and Excepted Quantities as defined in International Air Transport Association (IATA) 2.7. The Hazardous Materials charge per package requiring shipping papers under Title 49 C.F.R. Section is $20.00 for UPS Ground shipments and $30.00 for all other domestic services. Refer to the UPS Guide for Shipping Ground and Air Hazardous Materials at ups.com for carrier requirements, restrictions and updates, or call the UPS Hazardous Materials Support Center at for details. Large Package Surcharge A package is considered a Large Package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 130 inches, but does not exceed the maximum UPS size of 165 inches. Large Packages shipped using UPS Ground are subject to a minimum billable weight of 90 pounds. Large Packages shipped using UPS Air Services or UPS 3 Day Select SM are subject to a minimum billable rate of $ A Large Package Surcharge of $40.00 will apply. An Additional Handling Charge will not be assessed when a Large Package Surcharge is applied. The minimum billable rate will not apply to UPS Hundredweight Service shipments. Missing/Invalid Account Number or Refusal Fee An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges: A $10.00 charge per package will be assessed for shipments with a missing or invalid account number. Additionally, if the consignee or third party fails to pay the shipping charges, the original shipper will be billed the shipping charges. Over Maximum Limits Packages with an actual weight of more than 150 pounds, or that exceed 108 inches in length, or exceed a total of 165 inches in length and girth [(2 x width) + (2 x height)] combined, as measured to determine their billable weight, are not accepted for transportation. If found in the UPS system, they are subject to one of the following additional charges: Over Maximum Weight: $50.00 Over Maximum Length: $50.00 Over Maximum Size: $50.00 Refer to the Terms and Conditions and the UPS Tariff at ups.com for details. Pickup of Returns Services Shipments A Pickup charge of $10.00 will be assessed when a pickup is requested for a UPS 3 Day Select or a UPS Ground Returns Services package when no other packages are shipped. Residential Surcharge A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Add $2.10 to the appropriate rate for each Express Envelope or package going to a domestic residential destination (except UPS Ground packages). Add $20.00 to the appropriate rate for each UPS Hundredweight Service shipment going to a domestic residential destination. Undeliverable Package Return Charge Domestic packages refused by the consignee, or which cannot be delivered due to any other cause beyond UPS s control, will be returned to the shipper at the shipper s expense. From the 48 Contiguous States Undeliverable packages shipped via UPS Air Services and UPS 3 Day Select will be subject to an Undeliverable Package Return Charge based on the applicable UPS 3 Day Select commercial rate. Undeliverable packages originally shipped via UPS Ground will be subject to an Undeliverable Package Return Charge based on the applicable UPS Ground commercial rate. From Alaska and Hawaii Undeliverable packages shipped via UPS Air Services to the 48 contiguous states will be subject to an Undeliverable Package Return Charge based on the applicable UPS Ground commercial rate. Undeliverable packages shipped via UPS Next Day Air within Alaska or within Hawaii will be subject to an Undeliverable Package Return Charge based on the applicable UPS Next Day Air commercial rate. Undeliverable packages shipped via UPS Ground will be subject to an Undeliverable Package Return Charge based on the applicable UPS Ground commercial rate. The UPS Service Guarantee does not apply to undeliverable packages returned to the shipper.