UPS Rate and Service Guide Daily Rates Effective January 5, 2004

Transcription

1 UPS Rate and Service Guide Daily Rates Effective January 5, 004

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3 1 Synchronized Commerce is about orchestrating the flow of goods, funds and information. It s getting the right product to the right place, at the right time, at the right cost. Beyond package delivery, UPS brings together crucial services that make your company tick from supply chain management to cross-border freight to financial services. And, it s all backed by advanced technology tools and an unsurpassed global delivery network. You ll be surprised just what we can do for you. Our expanding portfolio of unmatched services will help you synchronize your business processes so you re more efficient and effective than ever before. Navigate the world of international trade with confidence. Ship to more postal codes. Focus on your core competencies while we handle your logistics. Forge newer, stronger links in your supply chain. All this, from a single source you already know and trust.

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5 3 In the world of synchronized commerce, shipping packages is where the rubber meets the road. And shipping is easy with UPS: just pack, label and ship. Domestic or international, documents or freight, we enable global commerce. Pack. Protect your shipment with a strong box and adequate padding. Close it securely and label it properly to help it arrive without a hitch. Label. It s easier online. Generate labels, estimate delivery dates and rates, even arrange a pickup. Online at UPS.com. If you re away from your computer, just use this UPS Rate and Service Guide to determine your rate. It s based on your service option, package size and weight, and zone. Ship. Just give your package to us. Arrange a pickup at your home or office online at UPS.com or by calling PICK-UPS Use one of over 45,000 UPS Drop Boxes nationwide Stop by The UPS Store TM Give your package to any UPS driver

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7 5 Table of Contents Prepare Your Shipment The ins and outs of boxes and labels getting your package ready. Packaging Guidelines 6 Special Packaging Needs 10 UPS-Provided Packaging 1 Process Your Shipment Express or Ground? Select your service, then figure out the zone and rate. Determine the Service Option 14 Determine Weight and Size 16 Determine the Zone 0 Domestic 0 Export 58 To Canada 64 Import Freight Collect 85 Determine the Rate Domestic UPS SonicAir 3 UPS Next Day Air Early A.M. 4-7 UPS Next Day Air 8-31 UPS Next Day Air Saver 3-35 UPS nd Day Air A.M UPS nd Day Air UPS 3 Day Select SM UPS Ground Commercial UPS Ground Residential 5-55 UPS Hundredweight Service Process Your Shipment (continued) Export UPS SonicAir UPS Worldwide Express Plus SM 7-75 UPS Worldwide Express SM 7-75 UPS Worldwide Expedited SM UPS Standard To Canada 80-8 Shipment Pricing 83 Import Freight Collect UPS Worldwide Express Plus 9-95 UPS Worldwide Express NA1 SM 9-95 UPS Worldwide Express 9-95 UPS Worldwide Expedited UPS 3 Day Select SM From Canada UPS Standard From Canada Shipment Pricing 103 Additional Services 104 Automated Processing 11 Manual Processing 115 Other Charges 19 Service Restrictions 13 Access to UPS 134 Essential Information The rest of the story tracking, billing and business solutions. Track Your Shipment 136 Understand Your Bill 140 More Business Solutions 14 Terms and Conditions 144 Index 156 Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup.

8 6 Packaging Guidelines Note: To prepare packages for UPS shipment, you can use your own packaging or containers available from UPS. We offer a variety of containers free of charge for UPS Air Services. To order these supplies, please visit Get UPS Labels, Paks, and More within the Shipping tab at UPS.com. Shipping Checklist Make sure you: Use a rigid box with flaps intact. Remove any labels, Hazardous Materials indicators and other shipment markings from the box. Wrap items separately. Use adequate cushioning material. Use strong tape designed for shipping. Do not use string or paper over-wrap. Use a single address label that has clear, complete delivery and return addresses. Place a duplicate address label inside the box. Note: A double-wall container should be used for an item(s) weighing more than 80 pounds. *Fragile objects such as electronics, glass, ceramics and artwork may require special packaging for safe shipment; these packages may require added cushioning or a double box. Please refer to UPS.com under Special Packaging Needs. For any additional assistance with packing fragile objects, contact the UPS Professional Services Package Lab at [email protected] or call Step-by-Step Simply by observing a few basic principles when preparing your shipment, you can help ensure that your package travels safely to its destination. The four steps outlined here cover the key considerations in packing most articles with care. 1. Use a corrugated box. Use a new or almost new corrugated box. The more a box is used, the more it loses its original protective qualities and may not adequately protect your shipment. If you must reuse a box, make sure it is rigid and in excellent condition with no punctures, tears, rips or corner damage, and that all flaps are intact. Shoeboxes, gift boxes or other paperboard boxes are not recommended. Remove old address labels, Hazardous Materials indicators such as diamond labels and markings, as well as delivery markings and bar codes from the previous shipment. UPS recommends choosing a box strength that is suitable for its contents, based on the UPS Box Strength Guidelines. Never exceed the maximum gross weight limit for the box, which is printed on the Box Maker s Certificate on the bottom flap of most boxes. After years of testing and analysis, engineers at the UPS Professional Services Package Lab (see page 11) have developed box strength specifications for single-package distribution. Refer to the chart on the following page for recommendations in determining the proper size and maximum gross weight limit of a box. Follow these steps when using the UPS Box Strength Guidelines chart to select the most appropriate box for your shipment. 1. Weigh items to be shipped.. Measure and add together the length, width and height of the box. 3. Select the appropriate row where the criteria in both columns A and B are met. 4. Use column C to identify the recommended Bursting Test strength box. Or, use column D to identify the recommended Edge Crush Test strength box. At least one of these specifications can be found on the Box Maker s Certificate.. Provide internal protection. It s important to cushion the contents of your package properly. Wrap each item separately. Fragile articles* need suitable separation from each other and from the corners, sides, top and bottom of the box. Each item should be surrounded by at least two inches of cushioning and be placed at least two inches away from the walls of the box. This will prevent product-against-product damage and protect the contents from shock and vibration which can pass from the outside of the box to the contents.

9 Prepare Your Shipment 7 Step-by-Step (continued) UPS Box Strength Guidelines A B C D Maximum Weight Size Limit of Bursting Edge Crush of Contents Box (inches)* Test Test (ECT) (lbs.) L + W + H (lbs. per sq. in.) (lbs. per in. width) SINGLE-WALL CORRUGATED CONTAINERS NA DOUBLE-WALL CORRUGATED CONTAINERS NA The above box strengths are only guidelines to help assure the containment and protection of products transported through single-package distribution environments. They are not to be considered packaging specifications, and all packaged products should be tested in accordance with industry-recognized performance tests to ensure the most appropriate level of product protection is achieved. Proper cushioning material, combined with a strong outer container, will protect your shipment. Use enough cushioning material to ensure that the contents cannot move when you shake the box. The following materials can be used for cushioning and protection: Air-encapsulated plastic (bubble pack) Designed to protect and cushion lightweight items. Use multiple wraps/layers to ensure product is completely protected, especially around corners and edges. Inflatable packaging (air bags) Used primarily as void-fill material for lightweight items. Can be preformed to provide proper cushioning performance for specific products. Extreme hot or cold temperatures may affect the ability of air bags to provide adequate product protection. Not recommended for items with sharp corners or edges. Expanded polystyrene peanuts Used primarily as void-fill material for lightweight items. Overfill the box with peanuts, then gently close the flaps and seal. Due to the shifting and settling properties of peanuts, it is recommended that a minimum of three inches of cushioning be used around the contents. Not recommended for use with flat, narrow or dense products that may migrate to the edge or bottom of the carton during transit. Engineered foam enclosures Should be preformed for specific products for proper cushioning performance. Materials may include expanded polystyrene, polyethylene, polypropylene or copolymers. Foam-in-place (a foam, sprayed into the box or mixed in packets, that expands and forms a protective mold around contents) *The size limit on the above chart refers to the maximum size of a box that can be manufactured based on the strength of the corrugated material. The size limit specified in this chart and on the Box Maker s Certificate is for box strength properties as opposed to length and girth measurements used by UPS for oversize measurements. See page 18 for more information on calculating oversize measurements.

10 8 Packaging Guidelines Step-by-Step (continued) Provides good cushioning when foam is evenly distributed around the contents. Select appropriate density of foam to meet packaging needs which can range from void-fill application to highperformance cushioning. Corrugated board Can be laminated together to form blocks or pads, which are useful for blocking and bracing items inside the box. Can also be die-cut, slit or scored to form trays, partitions or liners to increase package strength, improve performance or separate items from each other within the package. Not recommended for fragile items. Paper cushioning (multi-layered paper padding) not newspaper Ideal for wrapping mediumto large-sized, non-fragile items and those that may require moisture absorption. Excellent for void fill. Crumpled kraft paper not newspaper Used primarily as a void-fill material for light- to mediumweight, non-fragile items and items that are suitable for such packing materials. To enhance performance, it is recommended that the paper be tightly crumpled. Use at least four inches of paper around and between the contents. Ensure that there is at least four inches of packing on all six sides of the box. Clothing, blankets and pillows are not proper cushioning materials. 3. Close it securely. Proper closure is just as important as adequate cushioning. To close a box securely, apply three strips of tape to both the top and bottom of the box, so the middle and two edge seams are sealed (see illustration below left). Use a strong tape such as the types described below: Pressure-sensitive plastic or nylon-reinforced tape Use a tape at least two inches or more in width. Generally, the easiest, most convenient tape to use. It is versatile because it will adhere without water and can stick to a variety of surfaces and shapes. Water-activated reinforced tape Use 60-pound grade tape at least three inches wide. Reinforced fibers in the tape provide additional strength, making it less susceptible to splitting or tearing. Caution: Adhesion to the container may be affected by elements such as high humidity, wetness of tape or dust.

11 Prepare Your Shipment 9 Step-by-Step (continued) Do not use masking, cellophane, duct or water-activated paper tapes; also, do not use string or paper over-wrap. 4. Use proper labeling. For timely and accurate delivery, keep these points in mind when labeling your package: Always include the receiver s ZIP Code with the complete address. For international shipments, include a contact name, telephone number and postal code. Make every effort to obtain a street address. If you do use a P.O. box address, the recipient s telephone number must be included on the label. A package addressed to a P.O. box may experience delays and will not be covered by any UPS Service Guarantee. An Address Correction charge also will apply. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by UPS. Include the suite, apartment or unit number, if applicable. Failure to do so may subject the shipper to an Address Correction charge. Place the shipping label on the top of the box. To avoid confusion, place only one address label on the box. If using a packing slip, place it on the same surface of the box as the address label. Do not place the label on a seam, edge, closure or on top of sealing tape. Remove or cross out old labels or markings. Always include your complete return address including full street address and ZIP Code. For international shipments, include a contact name, telephone number and postal code. Place a duplicate label or other form of address information inside the package. Note: If using a mailing tube, place the label horizontally, with the sides of the label pointing toward the ends of the tube, so the bar code can be scanned. If labeling an irregularly shaped item, make sure the label is placed on a flat surface to allow for scanning. Note: The smart labels produced by UPS WorldShip, UPS Internet Shipping, UPS CampusShip TM and UPS OnLine Compatible vendor shipping systems include bar codes and routing codes that help ensure accurate routing and prompt delivery of your shipments. In addition, the use of smart labels allows for fast access to tracking and delivery information.

12 SHIPPERS INTERNATIONAL (13) TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ SHIP TO: 1 LBS JOHN SMITH (987) ABC COMPANY BUILDING 3 FLOOR 4 13 MAIN STREET OF SHIPPERS INTERNATIONAL (13) TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ SHIP TO: 1 LBS JOHN SMITH (987) ABC COMPANY BUILDING 3 FLOOR 4 13 MAIN STREET SHIPPERS INTERNATIONAL (13) TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ SHIP TO: JOHN SMITH (987) ABC COMPANY 13 MAIN STREET 1 LBS OF 1 OF Special Packaging Needs Note: Please see page 19 for service restrictions related to shipping Hazardous Materials and International Dangerous Goods. For additional information, refer to the UPS Hazardous Materials Guide at UPS.com. If you ship the following items, consider their special packaging needs. Irregularly Shaped Items and Bare Metals Tape the address label on a flat surface of the item being shipped. Cover the label with clear tape. Do not use flying tags. Blunt all sharp or protruding edges with taped-on, corrugated cardboard pieces. Protect the surface of the item as needed. An Additional Handling charge will apply. See page 19 for details. Fabric and Wallpaper Rolled goods travel best when shipped in corrugated boxes. If a fabric or wallpaper roll is shipped in a bag, it is recommended to use a bag with a minimum thickness of six mils. Make sure the bag is tightly wrapped and taped against the roll to reduce the risk of tearing. A tail on an item shipped in a bag must be compressed to the body of the item using tape. Place the address label on a flat surface of the item being shipped. Place duplicate address labels inside cores or between top layers of material. An Additional Handling charge may apply. See page 19 for details. Tires Apply a wide band of pressure-sensitive tape through the center and completely around the body of the tire so that the tape is attached to itself. Attach your address label to the tape band where it covers the tread. Cover the entire label with clear tape. An Additional Handling charge will apply. See page 19 for details. Bundled or Strapped Boxes Only same-sized boxes may be strapped together. Use a minimum of four crisscrossed bands, two in each direction. An address label must be placed on each box. When strapping boxes together, each box must be strong enough to hold the total weight of the strapped bundle. For example, if two 40-pound boxes are banded together into an 80-pound package, both components should be in boxes with at least an 80-pound weight capacity. An Additional Handling charge may apply. See page 19 for details. Packages Weighing More Than 70 Pounds Packaging materials need to be evaluated carefully for packages weighing more than 70 pounds. Boxes need to be of strong construction, preferably with seams that are stitched or stapled, not glued. Check the strength of the box by checking the Box Maker s Certificate to make sure the size limit and gross weight limit are not exceeded. For recommendations on determining the proper size and maximum gross weight limit of a box for individual package shipments, refer to the UPS Box Strength Guidelines chart in Step 1 on page 7. Use new boxes whose strength has not been compromised by humidity or prior-use wear and tear. SALT LAKE CITY UT UT UPS GROUND TRACKING #: 1Z 13 45E Z 13 45E BUILDING 3 FLOOR 4 SALT LAKE CITY UT UT UPS GROUND TRACKING #: 1Z 13 45E SALT LAKE CITY UT UPS GROUND UT TRACKING #: 1Z 13 45E Z 13 45E HEAVY PACKAGE WEIGHT 70 lbs kg+ 1Z 13 45E lbs

13 Prepare Your Shipment 11 Packages Weighing More Than 70 Pounds (continued) Seal with heavy-duty tape, preferably reinforced, by applying three strips to both the top and bottom of the box so the middle and two edge seams are sealed. Dense cushioning material is a must. Expanded polystyrene peanuts and crumpled paper are not acceptable because they crush and shift under heavy loads. Customized corrugated board or engineered foam enclosures are more suitable and reinforce the rigidity of the outer box. Note: Visit Get UPS Labels, Paks, and More within the Shipping tab on UPS.com or call PICK-UPS to request Heavy Package stickers. A UPS Heavy Package sticker is required whenever you ship packages weighing more than 70 pounds. Place the sticker to the right of the address label, and write the package s weight in the white box. Large Packages For all packages that exceed 130 inches in length and girth combined: Container Use a box whose integrity has not been compromised by humidity or prior-use wear and tear. Ensure the box is of adequate strength for the size and weight of the product by checking the Box Maker s Certificate to ensure the size limit and weight limit of the box has not been exceeded. Start by calculating the size of the box by adding the length, width and height of the box together. Compare this value with the size limit specified on the Box Maker s Certificate. Next, compare the shipment weight of the box with the weight limit specified on the Box Maker s Certificate. If either the size limit or weight limit has been exceeded, it may be necessary to increase the strength of the box. For recommendations on determining the appropriate strength of a box for individual shipments, refer to the UPS Box Strength Guidelines chart in Step 1 on page 7. Containers made from materials other than corrugated paperboard (such as wood, plastic, poly bags, etc.) should be constructed as appropriate for the product s weight and size to provide adequate protection. Cushioning Select appropriate cushioning materials (such as engineered foam enclosures, foam-in-place or custom corrugated board) to provide adequate protection for the product s size and weight configuration. Expanded polystyrene peanuts and crumpled paper may not be appropriate for large packages as they may crush, shift or settle and expose the product to a high risk of damage. Closure Large packages also need a more robust closure to prevent package failure during handling and delivery. Use reinforced or stronger packaging tapes or heavy-gauge staples. UPS Professional Services Package Lab The UPS Professional Services Package Lab helps customers find effective and cost-efficient packaging for products. Packaging engineers evaluate the current or proposed package, conduct a variety of industry-accepted tests, and prepare a written report that recommends modifications to improve performance, economy and efficient use of materials. The package lab also monitors the latest developments in package-testing research worldwide. Contact the package lab at [email protected] or call for details.

14 1 UPS-Provided Packaging Convenience for Your Documents The UPS Express Envelope is now available with a window, making it ideal for labels printed on plain paper. Simply insert the printed label into the built-in pouch, and you re ready to go! Available for letter- and legal-size documents. Greener Packaging You ll find our packaging a bit greener, thanks to a joint project with the Alliance for Environmental Innovation. The changes made have helped conserve natural resources, save energy and reduce solid waste. And they make for pretty tough packaging, too. Choose Your Packaging Use your packaging or ours. We offer a variety of free containers for selected services. To request supplies, visit Get UPS Labels, Paks, and More within the Shipping tab at UPS.com or call PICK-UPS. UPS Express Envelope Whether shipping standard or legal-size documents or looking for a way to show your concern for the environment, UPS offers you several options. Letter-size Envelope is available in standard, window and reusable. Dimensions: 1.5" x 9.5" 100 percent recycled fiber (80 percent post-consumer) Legal-size Envelope is available two ways with a built-in shipping pouch or reusable. Dimensions: 15" x 9.5" 100 percent recycled fiber (80 percent post-consumer) For UPS Next Day Air or UPS nd Day Air service, the UPS Express Envelope may be used for correspondence, urgent documents and electronic media. No weight limit for Next Day Air. For UPS Worldwide Express SM, the UPS Express Envelope may be used only for documents of no commercial value. No weight limit. Note: When shipping internationally, the UPS Express Envelope may be used only for items that are considered to be documents by the destination country. UPS Express Pak Made from tear-resistant material and ideal for flat, unbreakable items, such as large reports and bulky documents. Charges are based on weight and zone.* Dimensions: 16" x 1.75" 15 percent post-consumer content Express Envelope Legal Express Envelope Express Pak Synchronizing the world of commerce Synchronizing the world of commerce Synchronizing the world of commerce UPS Express Box This sturdy box is perfect for a wide variety of merchandise. Charges are based on weight and zone.* Available in three sizes. *Dimensional weight may apply for international shipments. See page 17 for details. Dimensions: 17.5" x 1.5" x 3" (large) 15.15" x 11.5" x 3" (medium) 1.5" x " x " (small) 90 percent post-consumer fiber Express Box Synchronizing the world of commerce

15 Prepare Your Shipment 13 UPS Express Tube Protects larger documents that can be rolled instead of folded, such as blueprints, charts, maps, drawings and posters. Charges are based on weight and zone.* Dimensions: 38" x 6" x 6" x 6" 90 percent post-consumer fiber UPS 10 Kg Box and UPS 5 Kg Box Charges are based on flat rate and zone. Export forms are included. Shipments exceeding the maximum weights will be charged the regular UPS Worldwide Express Plus SM or UPS Worldwide Express SM rate. Available only when the shipper is paying the freight charges. Dimensions: 5 kg: 19.75" x 17.5" x " 10 kg: 16.5" x 13.5" x 10.75" Refer to the chart below to select your packaging. UPS Next Day Air Early A.M. UPS Next Day Air UPS Next Day Air Saver UPS nd Day Air A.M. UPS nd Day Air UPS Worldwide Express Plus SM UPS Worldwide Express SM UPS Worldwide Expedited SM UPS Express Envelope UPS Express Pak UPS Express Box UPS Express Tube UPS 10 Kg/ UPS 5 Kg Box *Dimensional weight may apply for international shipments. See page 17 for details.

16 14 Determine the Service Option Domestic We have more guaranteed, time-definite delivery options than anyone else. When do you need it there? Fastest UPS SonicAir UPS Next Day Air Early A.M. Faster UPS Next Day Air UPS Next Day Air Saver UPS nd Day Air A.M. UPS nd Day Air Fast UPS 3 Day Select SM UPS Ground Domestic Multiple- Piece Shipments UPS Hundredweight Service International Export Fastest UPS SonicAir UPS Worldwide Express Plus SM Faster UPS Worldwide Express SM UPS Worldwide Expedited SM Fast UPS Standard To Canada International Import Freight Collect Fastest UPS Worldwide Express Plus UPS Worldwide Express NA1 SM Faster UPS Worldwide Express UPS Worldwide Expedited Fast UPS 3 Day Select SM From Canada UPS Standard From Canada Domestic UPS SonicAir Guaranteed delivery coast-tocoast, usually in four to six hours. Available 4 hours a day, 365 days a year. Specific delivery time guaranteed at time of order placement. UPS Next Day Air Early A.M. Guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to most other U.S. cities, including Anchorage, Alaska. Additionally, we deliver to literally thousands more ZIP Codes than anyone else. Optional Saturday pickup and delivery service is also available. UPS Next Day Air Fast, guaranteed delivery to all 50 states and Puerto Rico by 10:30 a.m., noon or end of the next business day, depending on destination. Some shipments to and from remote locations may require additional time in transit. Visit UPS.com or call PICK-UPS for delivery time commitments. Optional Saturday delivery is also available to locations that have a 10:30 a.m. or noon delivery time on business days. Optional Saturday pickup is available from most U.S. locations. UPS Next Day Air Saver Guaranteed delivery by 3:00 p.m. or 4:30 p.m. the next business day to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the Next Day Air Saver area are delivered by end of day. Not available to destinations where UPS Next Day Air is committed for end of day. UPS nd Day Air A.M. Guaranteed delivery by noon on the second business day to metropolitan commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. Not available to destinations where UPS Next Day Air delivery is committed by noon or end of day. Optional Saturday pickup is available. UPS nd Day Air Guaranteed on-time delivery to all 50 states and Puerto Rico by the end of the second business day. Optional Saturday pickup is available. UPS 3 Day Select SM Guaranteed delivery by the end of the third business day to and from every address in the 48 contiguous states. UPS Ground Guaranteed day-definite delivery to every address within the 48 contiguous states. UPS Hundredweight Service This service is designed for shipments UPS classifies as Less-than- PalletLoad SM (LPL SM ). An ideal alternative to traditional LTL (Less-Than-Truckload) service for multiple-piece shipments weighing less than 1,000 pounds. Note: For additional details about UPS service options, see the rate section beginning on page. International Export UPS SonicAir Available every day. Guaranteed service from the United States to more than 180 countries and territories worldwide. Service is typically completed within 4 hours, including customs clearance. Specific delivery time guaranteed at time of order placement. UPS Worldwide Express Plus SM Guaranteed delivery by 8:30 a.m. on the next business day to major metropolitan areas in Canada. Guaranteed delivery by 9:00 a.m. the second business day to major business centers in 14 European countries.

17 Process Your Shipment 15 International Export (continued) UPS Worldwide Express SM Guaranteed delivery to more than 15 countries and territories. Delivery guaranteed by 10:30 a.m. the second business day for shipments to major business centers, including more than 1,000 cities across Europe, and by end of day to most other destinations. When you call for an early pickup from a major metropolitan area, overnight delivery of Express Envelopes and documents is guaranteed by the end of the next business day to the world s most important business centers in Europe, Asia and Mexico. For UPS Worldwide Express shipments to Canada, overnight delivery of Express Envelopes and packages is guaranteed by 10:30 a.m. the next business day to most major business centers and by the end of the business day to most other destinations in Canada. UPS Worldwide Expedited SM Guaranteed delivery to more than 61 destination countries: To Canada, typically within two business days to most destinations. To Mexico, typically within three business days. To major destinations in Europe, Asia, and Central and South America, typically within four or five business days. UPS Standard To Canada Guaranteed, economical ground delivery to most addresses in the 10 provinces of Canada. International Import Freight Collect UPS Worldwide Express Plus SM Guaranteed delivery by 8:00 a.m. or 8:30 a.m., depending on destination, from major business centers around the world to major business centers in the United States. UPS Worldwide Express NA1 SM Guaranteed overnight delivery across the United States from many major European business centers. All Worldwide Express destinations will receive Express Envelopes, documents and packages by 10:30 a.m. the next business day from Europe if an earlier pickup is requested in select origin postal codes. UPS Worldwide Express SM Guaranteed delivery from more than 170 countries and territories. Overnight delivery of Express Envelopes, documents and packages is guaranteed from major business centers across Canada and Mexico. Two-day package delivery is guaranteed from most of Europe. UPS Worldwide Expedited SM Delivery is guaranteed within two to five days, depending on origin. Available from more than 61 countries: From Canada, typically within two business days. From Mexico, typically within three business days. From Europe, Asia, and Central and South America, typically within four or five business days. UPS 3 Day Select SM From Canada Guaranteed delivery by the end of the third business day from most locations in Canada to every address in the 48 contiguous states. UPS Standard From Canada Guaranteed, economical ground delivery from Canada to every address in the 48 contiguous states.

18 16 Determine Weight and Size Billable Weight: Actual or Dimensional? Determining which weight to use in calculating your rate requires that you determine which rule applies. Different rules apply depending on the service selected. Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight. Calculations of dimensional weight are based on the International Air Transport Association (IATA) volumetric standards (subject to change without notice). Note: Packages that exceed UPS weight and size limits are not accepted for transportation. If found in the UPS system, they are subject to an Over Maximum Limits charge. See page 130 or 131 for details. Irregularly Shaped Packages Measure boxes or containers that are not rectangular to determine dimensional weight and whether the package is within maximum limits. Treat the irregularly shaped package as if it were in a regular rectangular box. Measure the length, width and height of the package from its extreme points. Domestic Shipments, Including Puerto Rico (Dimensional Weight) Dimensional weight may apply or less, use the actual weight to UPS Next Day Air Early A.M., in your rate calculation. UPS Next Day Air, UPS Next Day If this number is more than Air Saver, UPS nd Day Air A.M., 1,78 inches, divide the cubic UPS nd Day Air and UPS 3 size by 194 to determine dimensional weight in pounds. Increase Day Select SM : 1. Determine actual weight. any fraction to the next pound. Use any standard scale and round Multiple Packages any fraction of a pound to the If you have more than one package to be shipped, consider each next full pound.. Determine dimensional package a separate shipment weight. for weight calculation purposes. Multiply the package length For UPS Hundredweight Service by the width by the height. For shipments, see pages 56 and 57. each measurement, round off 3. Determine billable weight. any fraction to the nearest whole Compare each package s actual inch (for example, 1.00" to 1.49" weight to its dimensional weight. will be considered 1 inch, and The larger of the two weights is 1.50" to 1.99" will be considered the billable weight and should inches). The result is the cubic be used to calculate the rate. size. If this number is 1,78 inches Dimensional Weight = L x W x H 194 L = Length in inches W = Width in inches H = Height in inches L W H 4. Determine if Large Air Package rules apply to your UPS domestic shipments. Large Air Packages A package shipped using a UPS domestic air service or UPS 3 Day Select is considered a Large Air Package when its length, combined with twice the width plus twice the height, exceeds 130 inches, and is equal to or less than 165 inches. Large Air Packages are subject to a minimum billable rate of $90. After calculating the rate of the package, compare the rate to the minimum billable rate, and apply the greater of the two. The minimum billable rate will not apply to UPS Hundredweight Service shipments. To determine the rate for singlepackage shipments with a dimensional weight of 150 pounds or more, multiply the package weight by the price per pound multiplier. Height Length Width

19 Process Your Shipment 17 International Shipments (Dimensional Weight) For UPS Worldwide Express Plus SM, UPS Worldwide Express NA1 SM, UPS Worldwide Express SM, UPS Worldwide Expedited SM, UPS 3 Day Select SM From Canada and UPS Standard From Canada: 1. Determine actual weight. Use any standard scale and round any fraction of a pound to the next full pound.. Determine dimensional weight. Multiply the package length by the width by the height. For each measurement, round off any fraction to the nearest whole number (for example, 1.00 to 1.49 will be considered 1, and 1.50 to 1.99 will be considered ). The result is the cubic size. For a multiple-package shipment, add the result for all of the packages together. The total is the cubic size of the shipment. (If you are using a UPS Shipping Record book, each international package is considered a separate shipment for billing purposes.) Divide the cubic size by 166 if measured in inches, or by 6,000 if measured in centimeters, to determine the dimensional weight. To convert metric measurements into pounds, multiply the result by Increase any fraction to the next pound. 3. Determine billable weight. Compare the package s/shipment s actual weight to the dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate. Note: Packages that exceed UPS weight and size limits are not accepted for transportation. If found in the UPS system, they are subject to an Over Maximum Limits charge. See page 130 or 131 for details. Dimensional Weight = L x W x H in Pounds 166 L = Length in inches W = Width in inches H = Height in inches H L W Dimensional Weight = L x W x H in Kilograms 6,000 L = Length in centimeters W= Width in centimeters H = Height in centimeters H L W

20 18 Determine Weight and Size Note: Packages that exceed UPS weight and size limits are not accepted for transportation. If found in the UPS system, they are subject to an Over Maximum Limits charge. See page 130 or 131 for details. Domestic and International Shipments (Oversize 1, and 3) Determine if Oversize 1, Oversize to or less than 130 inches, and actual or Oversize 3 rules apply to your weight is less than 70 pounds. UPS Ground and UPS Standard To For each OS package, the billable Canada shipments. weight is 70 pounds. Oversize 1 Oversize 3 A package is considered Oversize A UPS Ground package is considered 1 (OS1) when its combined length Oversize 3 (OS3) when its combined length and girth exceeds and girth exceeds 84 inches, and combined length and girth is equal 130 inches, and combined length to or less than 108 inches, and actual and girth is equal to or less than weight is less than 30 pounds. 165 inches, and actual weight For each OS1 package, the billable is less than 90 pounds. weight is 30 pounds. For each UPS Ground OS3 package, Oversize the billable weight is 90 pounds. A package is considered Oversize A Large Package Surcharge will (OS) when its combined length be applied. and girth exceeds 108 inches, and A UPS Standard To Canada package is considered OS3 when combined length and girth is equal its combined length and girth exceeds 130 inches, and combined length and girth is equal to or less than 165 inches, and actual weight is less than150 pounds. For each UPS Standard To Canada OS3 package, the billable weight is 150 pounds. Large Package Surcharge A Large Package Surcharge of $40 will be applied to all domestic UPS Ground packages, including UPS Hundredweight Service, when the size of the package exceeds 130 inches in length and girth combined. Tool: To help you determine if Oversize, Large Package or Maximum Size rules apply to your package, a 165-inch chain is available upon request by calling PICK-UPS. Start here 84" 108" 130" 165" OS1 OS OS3/Large Package Step 1: Measure Girth Step : Measure Length GIRTH Girth is the distance all the way around the package or object at its widest point perpendicular to the length. Length is the longest side of a package or object. LENGTH

21 Process Your Shipment 19 Weight and Size Information The information below applies to all UPS service options except UPS SonicAir, unless otherwise indicated. See pages 56 and 57 for additional information applying to UPS Hundredweight Service. Maximum Weight For domestic shipments, the maximum actual weight per package is 150 pounds. For international shipments, the maximum weight of a package may vary by destination or origin. Call the UPS International Customer Service Center at for details. The maximum weight for a Hazardous Materials/International Dangerous Goods package (contractual service only) is 70 pounds, unless further restricted in the UPS Hazardous Materials Guide at UPS.com. Call the UPS Hazardous Materials Support Center at for details. Maximum Length The maximum length per package is 108 inches or 70 centimeters. A package with the longest side measuring over 60 inches or the second-longest side measuring over 30 inches in length will be subject to an Additional Handling charge of $5. Maximum Size The maximum size per package is 165 inches or 419 centimeters in length and girth combined. For irregularly shaped air packages, see page 16 for instructions. Items Shipped in Bags Shape When multiple items are shipped in a flexible container (e.g., burlap or plastic bag), the dimensional or oversize measurements will be determined when the exterior is at rest. As this shape will differ from placement to placement, cubic size or length and girth measurements will be at the sole discretion of UPS. As always, the billable weight will be the greater of the dimensional or oversize weight as compared to the actual weight. Tails A tail on an item shipped in a bag should be measured for the amount of space it takes up in a reasonably compressed fashion. Any tail that is created by placing an item in a bag must be compressed and taped to the body of the item. Note: Packages that exceed UPS weight and size limits are not accepted for transportation. If found in the UPS system, they are subject to an Over Maximum Limits charge. See page 130 or 131 for details.

22 0 Determine the Zone Domestic Domestic Shipments Note: WorldShip, UPS Internet Shipping, UPS CampusShip TM or a UPS OnLine Compatible vendor shipping system will automatically determine the zone for you. Where is your package going? We ve divided the United States and Puerto Rico into numbered zones. Use your UPS Zone Chart to determine the destination zone for the domestic service option (except UPS SonicAir ) you ve chosen. Your chart is provided separately and is based on your origin ZIP Code. View or download your UPS Zone Chart at UPS.com, or order one by calling PICK-UPS. Within the 48 Contiguous States and to Puerto Rico Instructions are at the top on the front of your UPS Zone Chart. Please note that UPS Next Day Air Early A.M. uses the same zones as UPS Next Day Air. Example: If you are shipping from ZIP Codes to 00599, take the first three digits of the receiver s ZIP Code and refer to the sample UPS Zone Chart at right: For a Ground shipment from an origin in ZIP Code to a destination located in ZIP Code 1955, the zone is 3. DESTINATION ZIP CODES Ground Next Day Air Next Day Air Saver ZONES nd Day Air nd Day Air A.M Day Select

23 Process Your Shipment 1 From the 48 Contiguous States to Alaska and Hawaii* Instructions are on the back of your UPS Zone Chart. Please note that UPS Next Day Air Early A.M. uses the same zones as UPS Next Day Air. Example: We provide service to all points in Alaska and Hawaii. Locate the destination ZIP Code on the sample UPS Zone Chart to obtain the zone for the service level of your choice. For a UPS Next Day Air shipment from an origin anywhere in the 48 contiguous states to a destination in Alaska located in ZIP Code 99556, the zone is 14. ALASKA DESTINATION ZIP CODES Next Day Air ZONES nd Day Air *Some shipments to Alaska and Hawaii require additional time in transit.

24 Domestic and International Determine the Rate Note: WorldShip, UPS Internet Shipping, UPS CampusShip TM, a UPS OnLine Compatible vendor shipping system or the Calculate Time and Cost application on UPS.com will automatically determine the rate for you. Note: The applicable UPS Rates are determined on the basis of package and shipper characteristics, and are therefore subject to change. Visit UPS.com or see the Terms and Conditions beginning on page 144 for details. You ve chosen the service option, computed the billable weight and looked up the shipping zone. Now you can determine the rate. And it s the same process whether you re shipping domestically, exporting to other countries or importing into the United States. Domestic, Export and Import Freight Collect (except UPS SonicAir ) 1. Go to the pages listing the rates for the service option you ve selected.. Match the billable weight to the appropriate zone. Add surcharges if special options or additional services are selected. Example: On page 5, for a UPS Next Day Air Early A.M. shipment weighing 40 pounds where the destination zone is 104, the rate would be $16.5. UPS Next Day Air Early A.M. Guaranteed Overnight By 8:00 a.m. Or 8:30 a.m.* Zones Lbs. $7.50 $83.75 $ $16.75 $13.00 $134.5 $ $

25 Process Your Shipment 3 UPS SonicAir Domestic Same-Day Service Same Day. Any Time. Any Place in the United States. UPS SonicAir offers same-day guaranteed delivery to any address in the United States, typically between four and six hours. That s speed. Moreover, there are few limitations: ship at any hour of the day, on any day of the year, including holidays. That s flexibility. Service Highlights Fast Pickup: Usually within 60 minutes of order placement. Guarantee: Specific delivery times are guaranteed at order placement. Ease: For most shipments, simply use your UPS account number and sign the shipping document provided by the courier at the time of pickup. Few Size and Weight Limitations: Aircraft can be chartered if necessary to accommodate needs. Certain restrictions may apply. Call for more information. Anywhere: Send to/from all U.S. addresses. (Please see page 70 for UPS SonicAir international service.) Proactive: Proactive communication of the shipment status sent via , phone or fax, including any changes in the delivery schedule. Proof of delivery provided upon shipment arrival. Verification: We automatically contact you to confirm the time of delivery and provide the name of the person who signed for it, at no additional charge. Tracking: Information available online at 4 hours a day, 365 days a year, or by calling Informed: Tracking information available 30 minutes after scheduled departure and 30 minutes prior to scheduled arrival, so you know about any potential delay. Reports: Detailed performance reports for shipments upon request at no additional charge. Web-Enabled: Quick quotes, pickup and delivery options, online ordering and tracking, and account management via the Web at Confirmation: Automatic verbal delivery confirmation. Available Options Door-to-Door: We pick up from your door and deliver to the final destination. Hold for Pickup: We pick up from your door, deliver to the destination airport and hold for pickup by the recipient. Hand-Carry Service: A dedicated SonicAir courier will carry your shipment from your door, on board the flight and to your final destination. Aircraft Charter: We can arrange for a chartered aircraft to transport your shipment. Services and Rates Door-to-Door (48 States) 5 pounds or less: Shipments picked up and delivered door-to-door $169 Hold for Pickup 5 pounds or less: Shipments held for recipient pickup at destination airport $153 Retrieval: Shipments picked up at destination airport and delivered $45 Drive (within 15 miles) 50 pounds or less: Shipments picked up and driven to destination $45 Express Freight 100 pounds or more: Freight shipments delivered door-to-door $1.75 to $3 (varies by lane) per pound Hand-Carry: Shipments hand-carried, Based upon door-to-door destination Based upon Charter: Shipments sent shipment and by chartered aircraft destination Note: For pickup and delivery, a $.5 fee will be assessed for each additional mile or fraction thereof beyond a 15-mile radius from destination airport. See page 111 for UPS SonicAir additional charges. Note: Hazardous Materials are not accepted in UPS SonicAir service. Note: Visit ups.com or call for guarantee details, service availability, delivery time commitments or to request a pickup.

26 4 Domestic UPS Next Day Air Early A.M. Guaranteed Overnight By 8:00 a.m. Or 8:30 a.m.* UPS Next Day Air Early A.M. Faster, guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to most other U.S. cities, including Anchorage, Alaska. Additionally, we deliver to literally thousands more ZIP Codes than anyone else. Refer to UPS.com or call PICK-UPS for delivery areas. Optional verbal delivery confirmation and Saturday pickup and delivery. (Saturday delivery is 9:00 a.m. or 9:30 a.m., depending on destination.) UPS Hundredweight Service not available. Delivery to Residential Destinations Add $1.40 to the appropriate Next Day Air Early A.M. rate for each Express Envelope or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Delivery Area Surcharge A Delivery Area Surcharge applies to each Express Envelope and package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. $1 per Express Envelope or package delivered to a commercial destination $1.75 per Express Envelope or package delivered to a residential destination *Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup. Zones Letter $41.5 $43.00 $44.00 $44.50 $45.5 $45.75 $46.5 $ Lbs Zone 14 is metro Alaska and Hawaii. Some shipments to Alaska and Hawaii require additional time in transit. Free UPS packaging is available. See pages 1 and 13. These UPS Next Day Air Early A.M. rates also apply for shipments from UPS Drop Boxes. The Letter rate applies only to shipments sent in UPS Express Envelope or UPS Letter packaging.

27 Process Your Shipment 5 Domestic UPS Next Day Air Early A.M. Guaranteed Overnight By 8:00 a.m. Or 8:30 a.m.* Zones Lbs. $7.50 $83.75 $ $16.75 $13.00 $134.5 $ $ UPS On-Call Pickup SM If you request UPS On-Call Pickup for air Express Envelopes or packages, add $4 per Express Envelope or package to the rate shown. If you are an account holder who receives daily pickup service and you request an On-Call Pickup for air, the $4 fee will be waived. When shipping via UPS Next Day Air Early A.M. service, there is no weight limit on Express Envelopes containing correspondence, urgent documents and electronic media. Express Envelopes shipped via this service containing items other than those listed above are subject to the corresponding rates for the applicable weight of the Express Envelope. For packages measuring more than one cubic foot, dimensional weight may apply. See page 16 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. To determine the rate for a package weighing more than 70 pounds, please turn the page. *Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup.

28 6 Domestic UPS Next Day Air Early A.M. Guaranteed Overnight By 8:00 a.m. Or 8:30 a.m.* UPS Next Day Air Early A.M. Faster, guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to most other U.S. cities, including Anchorage, Alaska. Additionally, we deliver to literally thousands more ZIP Codes than anyone else. Refer to UPS.com or call PICK-UPS for delivery areas. Optional verbal delivery confirmation and Saturday pickup and delivery. (Saturday delivery is 9:00 a.m. or 9:30 a.m., depending on destination.) UPS Hundredweight Service not available. Delivery to Residential Destinations Add $1.40 to the appropriate Next Day Air Early A.M. rate for each Express Envelope or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Delivery Area Surcharge A Delivery Area Surcharge applies to each Express Envelope and package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. $1 per Express Envelope or package delivered to a commercial destination $1.75 per Express Envelope or package delivered to a residential destination Zones Lbs. $ $ $ $00.5 $13.00 $1.50 $9.00 $ *Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup. Zone 14 is metro Alaska and Hawaii. Some shipments to Alaska and Hawaii require additional time in transit.

29 Process Your Shipment 7 Domestic UPS Next Day Air Early A.M. Guaranteed Overnight By 8:00 a.m. Or 8:30 a.m.* Zones Lbs. $ $08.00 $83.75 $ $31.75 $ $ $ Dimensional Weight of More Than 150 Lbs.** Price Per Pound A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 3. UPS On-Call Pickup SM If you request UPS On-Call Pickup for air Express Envelopes or packages, add $4 per Express Envelope or package to the rate shown. If you are an account holder who receives daily pickup service and you request an On-Call Pickup for air, the $4 fee will be waived. When shipping via UPS Next Day Air Early A.M. service, there is no weight limit on Express Envelopes containing correspondence, urgent documents and electronic media. Express Envelopes shipped via this service containing items other than those listed above are subject to the corresponding rates for the applicable weight of the Express Envelope. For packages measuring more than one cubic foot, dimensional weight may apply. See page 16 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. *Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup. **For each package with a dimensional weight of more than 150 pounds, multiply the weight by the price per pound and add $8.50.

30 8 Domestic UPS Next Day Air Guaranteed Overnight By10:30 a.m.* UPS Next Day Air Fast, guaranteed delivery to all 50 states and Puerto Rico by 10:30 a.m., noon or end of the next business day, depending on destination. Some shipments to and from remote locations may require additional time in transit. Visit UPS.com or call PICK-UPS for delivery time commitments. Optional Saturday delivery is available to locations that have a 10:30 a.m. or noon delivery time on business days. Optional Saturday pickup is available from most U.S. locations. UPS Hundredweight Service available. (See page 56.) Delivery to Residential Destinations Add $1.40 to the appropriate Next Day Air rate for each Express Envelope or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Delivery Area Surcharge A Delivery Area Surcharge applies to each Express Envelope and package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1 per Express Envelope or package delivered to a commercial destination $1.75 per Express Envelope or package delivered to a residential destination *Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup. Zones Letter $1.75 $14.50 $15.50 $16.00 $16.75 $17.5 $17.75 $18.00 $18.00 $ Lbs Zone 14 is metro Alaska and Hawaii, zone 15 is Puerto Rico and zone 16 is remote Alaska and Hawaii. Some shipments to Alaska and Hawaii require additional time in transit. Free UPS packaging is available. See pages 1 and 13. These UPS Next Day Air rates also apply for shipments from UPS Drop Boxes. The Letter rate applies only to shipments sent in UPS Express Envelope or UPS Letter packaging.

31 Process Your Shipment 9 Domestic UPS Next Day Air Guaranteed Overnight By10:30 a.m.* Zones Lbs. $44.00 $55.5 $90.50 $98.5 $ $ $ $ $ $ UPS On-Call Pickup SM If you request UPS On-Call Pickup for air Express Envelopes or packages, add $4 per Express Envelope or package to the rate shown. If you are an account holder who receives daily pickup service and you request an On-Call Pickup for air, the $4 fee will be waived. When shipping via UPS Next Day Air service, there is no weight limit on Express Envelopes containing correspondence, urgent documents and electronic media. Express Envelopes shipped via this service containing items other than those listed above are subject to the corresponding rates for the applicable weight of the Express Envelope. For packages measuring more than one cubic foot, dimensional weight may apply. See page 16 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. To determine the rate for a package weighing more than 70 pounds, please turn the page. *Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup.

32 30 Domestic UPS Next Day Air Guaranteed Overnight By10:30 a.m.* UPS Next Day Air Fast, guaranteed delivery to all 50 states and Puerto Rico by 10:30 a.m., noon or end of the next business day, depending on destination. Some shipments to and from remote locations may require additional time in transit. Visit UPS.com or call PICK-UPS for delivery time commitments. Optional Saturday delivery is available to locations that have a 10:30 a.m. or noon delivery time on business days. Optional Saturday pickup is available from most U.S. locations. UPS Hundredweight Service available. (See page 56.) Delivery to Residential Destinations Add $1.40 to the appropriate Next Day Air rate for each Express Envelope or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Delivery Area Surcharge A Delivery Area Surcharge applies to each Express Envelope and package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1 per Express Envelope or package delivered to a commercial destination $1.75 per Express Envelope or package delivered to a residential destination *Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup. Zones Lbs. $81.5 $105.5 $159.5 $ $ $ $00.50 $0.50 $0.50 $ Zone 14 is metro Alaska and Hawaii, zone 15 is Puerto Rico and zone 16 is remote Alaska and Hawaii. Some shipments to Alaska and Hawaii require additional time in transit.

33 Process Your Shipment 31 Domestic UPS Next Day Air Guaranteed Overnight By10:30 a.m.* Zones Lbs. $135.5 $ $55.5 $71.50 $93.5 $ $ $319.5 $319.5 $ Dimensional Weight of More Than 150 Lbs.** Price Per Pound A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 3. To determine the rate for multiple-package shipments weighing 100 pounds or more, refer to UPS Hundredweight Service on pages 56 and 57. UPS On-Call Pickup SM If you request UPS On-Call Pickup for air Express Envelopes or packages, add $4 per Express Envelope or package to the rate shown. If you are an account holder who receives daily pickup service and you request an On-Call Pickup for air, the $4 fee will be waived. When shipping via UPS Next Day Air service, there is no weight limit on Express Envelopes containing correspondence, urgent documents and electronic media. Express Envelopes shipped via this service containing items other than those listed above are subject to the corresponding rates for the applicable weight of the Express Envelope. For packages measuring more than one cubic foot, dimensional weight may apply. See page 16 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. *Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup. **For each package with a dimensional weight of more than 150 pounds, multiply the weight by the price per pound.

34 3 Domestic UPS Next Day Air Saver Guaranteed Overnight By 3:00 p.m.* UPS Next Day Air Saver An affordable delivery option for those important shipments that require next-business-day delivery, but don t have to be there in the morning. Guaranteed delivery by 3:00 p.m. or 4:30 p.m. to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the Next Day Air Saver area are delivered by end of day. This service is not available to destinations where UPS Next Day Air is committed for end of day. Optional Saturday pickup from most U.S. locations. Saturday delivery is not available for UPS Next Day Air Saver packages. UPS Hundredweight Service available. (See page 56.) Delivery to Residential Destinations Add $1.40 to the appropriate Next Day Air Saver rate for each Express Envelope or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Delivery Area Surcharge A Delivery Area Surcharge applies to each Express Envelope and package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1 per Express Envelope or package delivered to a commercial destination $1.75 per Express Envelope or package delivered to a residential destination Zones Letter $11.00 $1.75 $14.5 $14.75 $15.5 $15.50 $ Lbs Free UPS packaging is available. See pages 1 and 13. These UPS Next Day Air Saver rates also apply for shipments from UPS Drop Boxes. The Letter rate applies only to shipments sent in UPS Express Envelope or UPS Letter packaging. *Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup.

35 Process Your Shipment 33 Domestic UPS Next Day Air Saver Guaranteed Overnight By 3:00 p.m.* Zones Lbs. $38.00 $48.75 $8.75 $88.75 $95.00 $96.50 $ UPS On-Call Pickup SM If you request UPS On-Call Pickup for air Express Envelopes or packages, add $4 per Express Envelope or package to the rate shown. If you are an account holder who receives daily pickup service and you request an On-Call Pickup for air, the $4 fee will be waived. When shipping via UPS Next Day Air Saver service, there is no weight limit on Express Envelopes containing correspondence, urgent documents and electronic media. Express Envelopes shipped via this service containing items other than those listed above are subject to the corresponding rates for the applicable weight of the Express Envelope. For packages measuring more than one cubic foot, dimensional weight may apply. See page 16 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. To determine the rate for a package weighing more than 70 pounds, please turn the page. *Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup.

36 34 Domestic UPS Next Day Air Saver Guaranteed Overnight By 3:00 p.m.* UPS Next Day Air Saver An affordable delivery option for those important shipments that require next-business-day delivery, but don t have to be there in the morning. Guaranteed delivery by 3:00 p.m. or 4:30 p.m. to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the Next Day Air Saver area are delivered by end of day. This service is not available to destinations where UPS Next Day Air is committed for end of day. Optional Saturday pickup from most U.S. locations. Saturday delivery is not available for UPS Next Day Air Saver packages. UPS Hundredweight Service available. (See page 56.) Delivery to Residential Destinations Add $1.40 to the appropriate Next Day Air Saver rate for each Express Envelope or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Delivery Area Surcharge A Delivery Area Surcharge applies to each Express Envelope and package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1 per Express Envelope or package delivered to a commercial destination $1.75 per Express Envelope or package delivered to a residential destination Zones Lbs. $70.75 $94.00 $145.5 $ $ $176.5 $ *Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup.

37 Process Your Shipment 35 Domestic UPS Next Day Air Saver Guaranteed Overnight By 3:00 p.m.* Zones Lbs. $ $160.5 $3.00 $45.5 $67.50 $79.50 $ Dimensional Weight of More Than 150 Lbs.** Price Per Pound A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 3. To determine the rate for multiple-package shipments weighing 100 pounds or more, refer to UPS Hundredweight Service on pages 56 and 57. UPS On-Call Pickup SM If you request UPS On-Call Pickup for air Express Envelopes or packages, add $4 per Express Envelope or package to the rate shown. If you are an account holder who receives daily pickup service and you request an On-Call Pickup for air, the $4 fee will be waived. When shipping via UPS Next Day Air Saver service, there is no weight limit on Express Envelopes containing correspondence, urgent documents and electronic media. Express Envelopes shipped via this service containing items other than those listed above are subject to the corresponding rates for the applicable weight of the Express Envelope. For packages measuring more than one cubic foot, dimensional weight may apply. See page 16 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. *Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup. **For each package with a dimensional weight of more than 150 pounds, multiply the weight by the price per pound.

38 36 Domestic UPS nd Day Air A.M. Guaranteed Two-Day By Noon UPS nd Day Air A.M. UPS is the only carrier to guarantee delivery by noon on the second business day to metropolitan commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. Not available to destinations where UPS Next Day Air delivery is committed by noon or end of day. Optional Saturday pickup. UPS Hundredweight Service available. (See page 56.) Delivery Area Surcharge A Delivery Area Surcharge applies to each Express Envelope and package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1 per Express Envelope or package delivered to a commercial destination Zones Letter $7.70 $8.10 $8.60 $9.0 $9.50 $10.00 $ Lbs Free UPS packaging is available. See pages 1 and 13. These UPS nd Day Air A.M. rates also apply for shipments from UPS Drop Boxes. The Letter rate applies only to shipments sent in UPS Express Envelope or UPS Letter packaging.

39 Process Your Shipment 37 Domestic UPS nd Day Air A.M. Guaranteed Two-Day By Noon Zones Lbs. $30.10 $36.40 $46.50 $58.40 $78.40 $83.90 $ UPS On-Call Pickup SM If you request UPS On-Call Pickup for air Express Envelopes or packages, add $4 per Express Envelope or package to the rate shown. If you are an account holder who receives daily pickup service and you request an On-Call Pickup for air, the $4 fee will be waived. For packages measuring more than one cubic foot, dimensional weight may apply. See page 16 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. To determine the rate for a package weighing more than 70 pounds, please turn the page.

40 38 Domestic UPS nd Day Air A.M. Guaranteed Two-Day By Noon UPS nd Day Air A.M. UPS is the only carrier to guarantee delivery by noon on the second business day to metropolitan commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. Not available to destinations where UPS Next Day Air delivery is committed by noon or end of day. Optional Saturday pickup. UPS Hundredweight Service available. (See page 56.) Delivery Area Surcharge A Delivery Area Surcharge applies to each Express Envelope and package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1 per Express Envelope or package delivered to a commercial destination Zones Lbs. $54.0 $65.10 $81.90 $ $14.30 $ $

41 Process Your Shipment 39 Domestic UPS nd Day Air A.M. Guaranteed Two-Day By Noon Zones Lbs. $8.10 $98.80 $14.70 $ $17.10 $35.10 $ Dimensional Weight of More Than 150 Lbs.* Price Per Pound UPS On-Call Pickup SM If you request UPS On-Call Pickup for air Express Envelopes or packages, add $4 per Express Envelope or package to the rate shown. If you are an account holder who receives daily pickup service and you request an On-Call Pickup for air, the $4 fee will be waived. For packages measuring more than one cubic foot, dimensional weight may apply. See page 16 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 3. To determine the rate for multiple-package shipments weighing 100 pounds or more, refer to UPS Hundredweight Service on pages 56 and 57. *For each package with a dimensional weight of more than 150 pounds, multiply the weight by the price per pound.

42 40 Domestic UPS nd Day Air Guaranteed Two-Day UPS nd Day Air An economical alternative for time-sensitive shipments that do not require overnight or morning service. Guaranteed on-time delivery to all 50 states and Puerto Rico by the end of the second business day. Optional Saturday pickup. UPS Hundredweight Service available. (See page 56.) Delivery to Residential Destinations Add $1.40 to the appropriate nd Day Air rate for each Express Envelope or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Delivery Area Surcharge A Delivery Area Surcharge applies to each Express Envelope and package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1 per Express Envelope or package delivered to a commercial destination $1.75 per Express Envelope or package delivered to a residential destination Zones * 5* 6* Letter $6.80 $7.30 $7.60 $8.0 $8.70 $9.10 $9.40 $13.10 $13.10 $ Lbs * Zone 4 is metro Alaska and Hawaii, zone 5 is Puerto Rico and zone 6 is remote Alaska and Hawaii. Some shipments to Alaska require additional time in transit. Free UPS packaging is available. See pages 1 and 13. These UPS nd Day Air rates also apply for shipments from UPS Drop Boxes. The Letter rate applies only to shipments sent in UPS Express Envelope or UPS Letter packaging.

43 Process Your Shipment 41 Domestic UPS nd Day Air Guaranteed Two-Day Zones * 5* 6* 36 Lbs. $6.90 $3.40 $41.50 $51.80 $69.80 $74.60 $77.40 $77.50 $77.50 $ UPS On-Call Pickup SM If you request UPS On-Call Pickup for air Express Envelopes or packages, add $4 per Express Envelope or package to the rate shown. If you are an account holder who receives daily pickup service and you request an On-Call Pickup for air, the $4 fee will be waived. For packages measuring more than one cubic foot, dimensional weight may apply. See page 16 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. To determine the rate for a package weighing more than 70 pounds, please turn the page.

44 4 Domestic UPS nd Day Air Guaranteed Two-Day UPS nd Day Air An economical alternative for time-sensitive shipments that do not require overnight or morning service. Guaranteed on-time delivery to all 50 states and Puerto Rico by the end of the second business day. Optional Saturday pickup. UPS Hundredweight Service available. (See page 56.) Delivery to Residential Destinations Add $1.40 to the appropriate nd Day Air rate for each Express Envelope or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Delivery Area Surcharge A Delivery Area Surcharge applies to each Express Envelope and package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1 per Express Envelope or package delivered to a commercial destination $1.75 per Express Envelope or package delivered to a residential destination Zones * 5* 6* 71 Lbs. $48.0 $58.0 $7.70 $93.40 $17.0 $ $ $14.10 $14.10 $ *Zone 4 is metro Alaska and Hawaii, zone 5 is Puerto Rico and zone 6 is remote Alaska and Hawaii. Some shipments to Alaska require additional time in transit.

45 Process Your Shipment 43 Domestic UPS nd Day Air Guaranteed Two-Day Zones * 5* 6* 111 Lbs. $73.00 $87.90 $ $ $19.50 $08.80 $15.50 $15.70 $15.70 $ Dimensional Weight of More Than 150 Lbs.* Price Per Pound UPS On-Call Pickup SM If you request UPS On-Call Pickup for air Express Envelopes or packages, add $4 per Express Envelope or package to the rate shown. If you are an account holder who receives daily pickup service and you request an On-Call Pickup for air, the $4 fee will be waived. For packages measuring more than one cubic foot, dimensional weight may apply. See page 16 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 3. To determine the rate for multiple-package shipments weighing 100 pounds or more, refer to UPS Hundredweight Service on pages 56 and 57. *For each package with a dimensional weight of more than 150 pounds, multiply the weight by the price per pound.

46 44 Domestic UPS 3 Day Select SM Guaranteed Three-Day UPS 3 Day Select SM The ideal mix of economy and guaranteed on-time delivery. Guaranteed delivery by the end of the third business day to and from every address in the 48 contiguous states. UPS Hundredweight Service available. (See page 56.) Delivery to Residential Destinations Add $1.40 to the appropriate 3 Day Select rate for each package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Delivery Area Surcharge A Delivery Area Surcharge applies to each package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1 per package delivered to a commercial destination $1.75 per package delivered to a residential destination Zones Lbs. $4.60 $5.0 $5.50 $6.00 $7.10 $7.70 $

47 Process Your Shipment 45 Domestic UPS 3 Day Select SM Guaranteed Three-Day Zones Lbs. $18.70 $3.70 $8.80 $33.50 $43.50 $47.50 $ UPS On-Call Pickup SM If you request UPS On-Call Pickup for 3 Day Select packages, add the appropriate per package fee to the rate shown. These fees apply to all UPS customers. Schedule Same Future a Pickup Day Day UPS.com $4.00 $ PICK-UPS $5.00 $4.00 For packages measuring more than one cubic foot, dimensional weight may apply. See page 16 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. To determine the rate for a package weighing more than 70 pounds, please turn the page.

48 46 Domestic UPS 3 Day Select SM Guaranteed Three-Day UPS 3 Day Select SM The ideal mix of economy and guaranteed on-time delivery. Guaranteed delivery by the end of the third business day to and from every address in the 48 contiguous states. UPS Hundredweight Service available. (See page 56.) Delivery to Residential Destinations Add $1.40 to the appropriate 3 Day Select rate for each package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Delivery Area Surcharge A Delivery Area Surcharge applies to each package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1 per package delivered to a commercial destination $1.75 per package delivered to a residential destination Zones Lbs. $33.0 $4.80 $51.70 $61.30 $81.70 $88.60 $

49 Process Your Shipment 47 Domestic UPS 3 Day Select SM Guaranteed Three-Day Zones Lbs. $49.80 $65.70 $79.80 $95.00 $14.60 $138.0 $ Dimensional Weight of More Than 150 Lbs.* Price Per Pound UPS On-Call Pickup SM If you request UPS On-Call Pickup for 3 Day Select packages, add the appropriate per package fee to the rate shown. These fees apply to all UPS customers. Schedule Same Future a Pickup Day Day UPS.com $4.00 $ PICK-UPS $5.00 $4.00 For packages measuring more than one cubic foot, dimensional weight may apply. See page 16 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 3. To determine the rate for multiple-package shipments weighing 00 pounds or more, refer to UPS Hundredweight Service on pages 56 and 57. *For each package with a dimensional weight of more than 150 pounds, multiply the weight by the price per pound.

50 48 Domestic UPS Ground Commercial Guaranteed Day-Definite UPS Ground Guaranteed day-definite ground delivery to every address within the 48 contiguous states. Prompt and low cost. UPS Hundredweight Service available. (See page 56.) UPS On-Call Pickup SM If you request UPS On-Call Pickup for Ground packages, add the appropriate per package fee to the rate shown. These fees apply to all UPS customers. Schedule Same Future a Pickup Day Day UPS.com $4.00 $ PICK-UPS $5.00 $4.00 Delivery Area Surcharge A Delivery Area Surcharge applies to each package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1 per package delivered to a commercial destination For larger packages, oversize and/or other charges may apply. See page 18 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. Zones Lbs. $3.45 $3.57 $3.81 $3.89 $4.10 $4.15 $

51 Process Your Shipment 49 Domestic UPS Ground Commercial Guaranteed Day-Definite Zones Lbs. $8.1 $9.74 $10.91 $13.09 $17.00 $0.35 $ To determine the rate for a package weighing more than 70 pounds, please turn the page.

52 50 Domestic UPS Ground Commercial Guaranteed Day-Definite UPS Ground Guaranteed day-definite ground delivery to every address within the 48 contiguous states. Prompt and low cost. UPS Hundredweight Service available. (See page 56.) UPS On-Call Pickup SM If you request UPS On-Call Pickup for Ground packages, add the appropriate per package fee to the rate shown. These fees apply to all UPS customers. Schedule Same Future a Pickup Day Day UPS.com $4.00 $ PICK-UPS $5.00 $4.00 Delivery Area Surcharge A Delivery Area Surcharge applies to each package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1 per package delivered to a commercial destination For larger packages, oversize and/or other charges may apply. See page 18 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. Zones Lbs. $16.80 $18.91 $1.06 $3.3 $8.19 $3.95 $

53 Process Your Shipment 51 Domestic UPS Ground Commercial Guaranteed Day-Definite Zones Lbs. $48.15 $49.8 $50.39 $51.49 $54.69 $56.40 $ A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 3. To determine the rate for multiple-package shipments weighing 00 pounds or more, refer to UPS Hundredweight Service on pages 56 and 57.

54 5 Domestic UPS Ground Residential Guaranteed Day-Definite UPS Ground Guaranteed day-definite ground delivery to every address within the 48 contiguous states. Prompt and low cost. UPS Hundredweight Service available. (See page 56.) UPS On-Call Pickup SM If you request UPS On-Call Pickup for Ground packages, add the appropriate per package fee to the rate shown. These fees apply to all UPS customers. Schedule Same Future a Pickup Day Day UPS.com $4.00 $ PICK-UPS $5.00 $4.00 Delivery to Residential Destinations A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Delivery Area Surcharge A Delivery Area Surcharge applies to each package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1.75 per package delivered to a residential destination For larger packages, oversize and/or other charges may apply. See page 18 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. Zones Lbs. $4.85 $4.97 $5.1 $5.9 $5.50 $5.55 $

55 Process Your Shipment 53 Domestic UPS Ground Residential Guaranteed Day-Definite Zones Lbs. $9.61 $11.14 $1.31 $14.49 $18.40 $1.75 $ To determine the rate for a package weighing more than 70 pounds, please turn the page.

56 54 Domestic UPS Ground Residential Guaranteed Day-Definite UPS Ground Guaranteed day-definite ground delivery to every address within the 48 contiguous states. Prompt and low cost. UPS Hundredweight Service available. (See page 56.) UPS On-Call Pickup SM If you request UPS On-Call Pickup for Ground packages, add the appropriate per package fee to the rate shown. These fees apply to all UPS customers. Schedule Same Future a Pickup Day Day UPS.com $4.00 $ PICK-UPS $5.00 $4.00 Delivery to Residential Destinations A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. Delivery Area Surcharge A Delivery Area Surcharge applies to each package delivered to certain ZIP Codes. Go to UPS.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) $1.75 per package delivered to a residential destination For larger packages, oversize and/or other charges may apply. See page 18 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page 0. See pages 104 to 135 for additional services and charges, service restrictions and general information. Zones Lbs. $18.0 $0.31 $.46 $4.7 $9.59 $34.35 $

57 Process Your Shipment 55 Domestic UPS Ground Residential Guaranteed Day-Definite Zones Lbs. $49.55 $51. $51.79 $5.89 $56.09 $57.80 $ A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 3. To determine the rate for multiple-package shipments weighing 00 pounds or more, refer to UPS Hundredweight Service on pages 56 and 57.

58 56 Domestic UPS Hundredweight Service Guaranteed On-Schedule Delivery UPS Hundredweight Service Qualifications Packages addressed to a single consignee at one location within the 48 contiguous states on the same day. Total shipment billable weight of 100 pounds or more for each UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M. or UPS nd Day Air shipment. Total shipment actual weight of 00 pounds or more for each UPS 3 Day Select or UPS Ground shipment. Note: Some shipments less than 500 pounds may be more economically rated as 500 pounds. The UPS billing system will automatically compute the shipment charges at both the shipment-billed weight and at 500 pounds, compare them and bill the lower of the two. Note: For shipments weighing over 1,000 pounds, please contact UPS Supply Chain Solutions SM toll-free at for additional freight options. An ideal alternative to traditional LTL (Less-Than-Truckload) service for shipments weighing less than 1,000 pounds, UPS Hundredweight Service is designed for shipments UPS classifies as Less-than-PalletLoad SM (LPL SM ). With Hundredweight service, there s no need for pallets, no extra charge for guaranteed on-schedule delivery and no worries, as each package has its own address label and unique tracking number. How to Determine the Charge 1. Choose the UPS service option (Next Day Air, Ground, etc.). Refer to your UPS Zone Chart to determine the appropriate zone.. Determine the shipment s billable weight by totaling the billable weights of the individual packages in the shipment. Refer to the Determine Weight and Size section on page 16. The minimum charge for a UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M. or UPS nd Day Air Hundredweight shipment will be based on an average weight of 10 pounds per package. The minimum charge for a UPS 3 Day Select SM or UPS Ground Hundredweight shipment will be based on an average weight of 15 pounds per package or $65 per shipment, whichever is greater. 3. For UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M. and UPS nd Day Air, multiply the shipment s billable weight by the Rate Per Pound shown on the rate chart for the appropriate service, shipment-billed-weight level and zone to calculate the shipping charge. For UPS 3 Day Select and UPS Ground, divide the shipment s billable weight by 100 to determine the number of Hundredweight units. Multiply the number of Hundredweight units by the Shipment Rate Per Hundredweight Unit shown on the rate chart for the appropriate service, shipmentbilled-weight level and zone to calculate the shipping charge.

59 Process Your Shipment 57 UPS Hundredweight Service Domestic Guaranteed On-Schedule Delivery UPS Next Day Air Zones to 499 Lbs. $1.30 $1.74 $.46 $.91 $3.1 $3.30 $ to 999 Lbs ,000 Lbs. or more UPS Next Day Air Saver Hundredweight Shipment Rates Per Pound Hundredweight Shipment Rates Per Pound Zones to 499 Lbs. $1.15 $1.58 $. $.61 $.90 $3.01 $ to 999 Lbs ,000 Lbs. or more UPS nd Day Air A.M. Hundredweight Shipment Rates Per Pound Zones to 499 Lbs. $0.93 $1.13 $1.45 $1.87 $.30 $.53 $ to 999 Lbs ,000 Lbs. or more UPS nd Day Air Hundredweight Shipment Rates Per Pound Zones to 499 Lbs. $0.81 $0.95 $1.9 $1.71 $.07 $.30 $ to 999 Lbs ,000 Lbs. or more UPS 3 Day Select SM Hundredweight Shipment Rates Per Hundredweight Unit Zones to 499 Lbs. $47.30 $61.15 $7.30 $88.60 $ $15.0 $ to 999 Lbs ,000 Lbs. or more UPS Ground Hundredweight Shipment Rates Per Hundredweight Unit Zones to 499 Lbs. 500 to 999 Lbs. 1,000 Lbs. or more $1.50 $8.55 $35.55 $4.90 $50.0 $57.55 $ The minimum charge for a UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M. or UPS nd Day Air Hundredweight shipment will be based on an average weight of 10 pounds per package. The minimum charge for a UPS 3 Day Select or UPS Ground Hundredweight shipment will be based on an average weight of 15 pounds per package or $65 per shipment, whichever is greater. UPS Hundredweight Service Notes: Available only to customers receiving a daily UPS pickup. $1.50 Saturday pickup fee for Next Day Air, Next Day Air Saver, nd Day Air A.M. and nd Day Air. No Saturday delivery fee for UPS Hundredweight Next Day Air shipments. UPS Next Day Air Early A.M. is not available. Not available when using UPS Internet Shipping. Delivery Area Surcharge does not apply. Residential Surcharge does not apply. Refer to page 133 for UPS Hundredweight service restrictions.

60 58 Determine the Zone Export International Export Shipments Note: WorldShip, UPS Internet Shipping, UPS CampusShip TM or a UPS OnLine Compatible vendor shipping system will automatically determine the zone for you. When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain destinations in that country. Extended Area destinations are subject to change. For the most current information, refer to UPS.com or call Where is your package going? We ve divided the world into numbered zones. Use the Worldwide Zone Chart beginning on page 60 to determine the destination zone for the international service option (except UPS SonicAir ) you ve chosen. UPS Worldwide Express Plus SM and UPS Worldwide Express SM 1. Locate the destination country on the Worldwide Zone Chart beginning on page 60. Example: For an Express shipment from anywhere in the United States to Italy, the zone is 901. Express Plus service is available to major business centers in Italy, and the zone is also Locate the zone for UPS Worldwide Express Plus or UPS Worldwide Express. Express Plus is not available when a zone number is not shown in the appropriate column. Destination Zones Express Express Expedited Plus WEST EAST Ireland, Republic of Israel 905 Italy (includes Vatican City) Overnight service is available to the greater Milan and Rome areas from major U.S. cities UPS Worldwide Expedited SM 1. See opposite page to determine whether your origin state is classified as West or East.. Locate the destination country on the Worldwide Zone Chart beginning on page 60. Example: For an Expedited shipment from Los Angeles, California, to the Republic of Ireland, the zone is 605. Example: For an Expedited shipment from Buffalo, New York, to Italy, the zone is Locate the zone for UPS Worldwide Expedited. The service is not available when a zone number is not shown in the appropriate column. Destination Zones Express Express Expedited Plus WEST EAST Ireland, Republic of Israel 905 Italy (includes Vatican City) Overnight service is available to the greater Milan and Rome areas from major U.S. cities

61 Process Your Shipment 59 Use the lists below to: Determine West and East state classifications for UPS Worldwide Expedited SM shipments. Identify state abbreviations for UPS Standard To Canada shipments. OR Oregon CA California WA Washington NV Nevada ID Idaho UT Utah AZ Arizona MT Montana West WY Wyoming CO Colorado NM New Mexico ND North Dakota SD South Dakota NE Nebraska KS Kansas OK Oklahoma TX Texas MN Minnesota AR Arkansas WI Wisconsin IA Iowa IL Illinois MO Missouri East MI Michigan IN Indiana TN Tennessee KY Kentucky AL Alabama OH Ohio GA Georgia CT Connecticut WV West Virginia NY New York PA Pennsylvania VA Virginia NC North Carolina VT Vermont SC South Carolina NH New Hampshire ME Maine MA Massachusetts RI Rhode Island NJ New Jersey DE Delaware MD Maryland DC District of Columbia AK Alaska LA Louisiana MS Mississippi FL Florida HI Hawaii West East Alaska Arizona Arkansas California Colorado Hawaii Idaho Kansas Louisiana Minnesota Mississippi Montana AK AZ AR CA CO HI ID KS LA MN MS MT Nebraska Nevada New Mexico North Dakota Oklahoma Oregon South Dakota Texas Utah Washington Wyoming NE NV NM ND OK OR SD TX UT WA WY Alabama Connecticut Delaware District of Columbia Florida Georgia Illinois Indiana Iowa Kentucky Maine Maryland Massachusetts Michigan AL CT DE DC FL GA IL IN IA KY ME MD MA MI Missouri New Hampshire New Jersey New York North Carolina Ohio Pennsylvania Rhode Island South Carolina Tennessee Vermont Virginia West Virginia Wisconsin MO NH NJ NY NC OH PA RI SC TN VT VA WV WI

62 60 Worldwide Zone Chart Export International Export Shipments International Export Shipments Visit UPS.com or contact the International Customer Service Center at for information regarding international shipments, including: Service options Time in transit Guarantee details Billing options Service notes Commodity classifications (call for details) Prohibited articles Points served UPS locations Export documentation When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain destinations in that country. Extended Area destinations are subject to change. For the most current information, refer to UPS.com or call For instructions on determining your rate, see page. For shipments originating in Dade or Broward Counties, Florida: Use zone 80 for shipments to Mexico. Use zone 900 for shipments to South America and the Caribbean. Destination Zones Destination Zones Express Express Expedited Express Express Expedited Plus WEST EAST Plus WEST EAST Albania 907 Algeria 907 American Samoa 907 Andorra Angola 908 Anguilla 90 Antigua and Barbuda 90 Argentina Armenia Aruba 90 Australia 904 Overnight service is available to the greater Sydney area from Los Angeles. Austria Azerbaijan 907 Azores (Portugal) 903 Bahamas 90 Bahrain 905 Bangladesh Barbados 90 Belarus Belgium Belize 906 Benin 908 Bermuda 90 Bhutan 905 Bolivia 906 Bonaire (Netherlands Antilles) 90 Bosnia 907 Botswana 908 British Virgin Islands 90 Brunei Bulgaria Brazil Burkina Faso 908 Burundi 908 Cambodia 907 Cameroon Canada For Canada s zone chart, see pages Canary Islands (Spain) Cape Verde Island 908 Cayman Islands 90 Central African Republic 908 Chad 908 Channel Islands Chile China, People s Republic of Colombia Congo, Democratic Republic of 908 Congo, Republic of 908 Cook Islands 907 Costa Rica Côte d Ivoire (Ivory Coast) 908 Croatia Curaçao (Netherlands Antilles) Cyprus 905 Czech Republic Denmark Djibouti Dominica 90 Dominican Republic East Timor (Timor-Leste) 905 Ecuador Egypt 905 El Salvador England (United Kingdom) Overnight service is available to the greater London area from major U.S. cities Equatorial Guinea 908 Eritrea 908 Estonia Ethiopia 908 Faeroe Islands (Denmark) Fiji

63 Process Your Shipment 61 Worldwide Zone Chart Export International Export Shipments Destination Zones Destination Zones Express Express Expedited Express Express Expedited Plus WEST EAST Plus WEST EAST Finland Ivory Coast (Côte d Ivoire) 908 France Jamaica 90 Overnight service is available to the greater Paris area from major U.S. cities. Japan Overnight service is available to the greater Tokyo area from French Guiana 906 most of the United States. French Polynesia 907 Jordan 905 Gabon 908 Kazakhstan 907 Gambia 908 Kenya 908 Georgia 907 Kiribati 907 Germany Korea, South Overnight service is available to the greater Frankfurt area Kosrae (Micronesia, 907 from major U.S. cities. Ghana 908 Federated States of) Kuwait 905 Gibraltar 907 Kyrgyzstan 907 Greece Laos 907 Greenland (Denmark) 903 Latvia Grenada 90 Lebanon 905 Guadeloupe 90 Lesotho 908 Guam 904 Liberia 908 Guatemala Liechtenstein Guinea 908 Lithuania Guinea-Bissau 908 Luxembourg Guyana 906 Macau Haiti 90 Macedonia 907 Holland (Netherlands) Madagascar 908 Honduras Madeira (Portugal) 903 Hong Kong Malawi 908 Overnight service is available to the greater Hong Kong area from major U.S. cities. Malaysia Maldives Hungary Mali 908 Iceland 903 Malta 907 India Marshall Islands 907 Indonesia Martinique 90 Iraq 905 Mauritania 908 Ireland, Republic of Mauritius 908 Israel 905 Mexico Italy (includes Vatican City) Overnight service is available to the greater Milan and Rome areas from major U.S. cities Overnight service is available to Guadalajara, Monterrey and the greater Mexico City area from most of the United States.

64 6 Worldwide Zone Chart Export International Export Shipments International Export Shipments Visit UPS.com or contact the International Customer Service Center at for information regarding international shipments, including: Service options Time in transit Guarantee details Billing options Service notes Commodity classifications (call for details) Prohibited articles Points served UPS locations Export documentation When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain destinations in that country. Extended Area destinations are subject to change. For the most current information, refer to UPS.com or call For instructions on determining your rate, see page. For shipments originating in Dade or Broward Counties, Florida: Use zone 80 for shipments to Mexico. Use zone 900 for shipments to South America and the Caribbean. Destination Zones Destination Zones Express Express Expedited Plus WEST EAST Micronesia, 907 Federated States of Moldova Monaco Mongolia 904 Montserrat 90 Morocco 907 Mozambique 908 Namibia 908 Nepal 905 Netherlands (Holland) Netherlands Antilles New Caledonia 907 New Zealand 904 Nicaragua Niger 908 Nigeria 908 Norfolk Island 907 Northern Ireland (United Kingdom) Northern Mariana Islands Norway Oman Pakistan Palau Panama Overnight service is available to the greater Panama City area from most of the United States. Papua New Guinea 907 Paraguay 906 Peru Philippines Poland Ponape (Micronesia, Federated States of) Portugal Puerto Rico See the UPS domestic rates beginning on page 4. Qatar Réunion 908 Romania Rota (Northern Mariana Islands) Russia Rwanda Saba 90 (Netherlands Antilles) Saipan (Northern 907 Mariana Islands) San Marino Saudi Arabia 905 Scotland (United Kingdom) Senegal Serbia and 907 Montenegro (formerly Yugoslavia) Seychelles 908 Sierra Leone 908 Singapore 901 Slovakia 907 Slovenia 907 Solomon Islands 907 Express Express Expedited Plus WEST EAST South Africa 908 Spain Overnight service is available to the greater Madrid area from major U.S. cities. Sri Lanka St. Barthélemy (Guadeloupe) St. Christopher 90 (St. Kitts and Nevis)

65 Process Your Shipment 63 Worldwide Zone Chart Export International Export Shipments Destination Zones Destination Zones Express Express Expedited Express Express Expedited Plus WEST EAST Plus WEST EAST St. Croix 90 (U.S. Virgin Islands) St. Eustatius 90 (Netherlands Antilles) St. John 90 (U.S. Virgin Islands) St. Kitts and Nevis 90 St. Lucia 90 St. Maarten 90 (Netherlands Antilles) St. Martin (Guadeloupe) 90 St. Thomas 90 (U.S. Virgin Islands) St. Vincent 90 and the Grenadines Suriname 906 Swaziland 908 Sweden Switzerland Overnight service is available to the greater Geneva and Zurich areas from major U.S. cities Syria 905 Tahiti (French Polynesia) 907 Taiwan 901 Tajikistan 907 Tanzania 908 Thailand 904 Timor-Leste (East Timor) 905 Tinian (Northern 907 Mariana Islands) Togo 908 Tonga 907 Tortola 90 (British Virgin Islands) Trinidad and Tobago 90 Truk (Micronesia, 907 Federated States of) Tunisia 907 Turkey Turkmenistan 907 Turks and Caicos Islands 90 Tuvalu 907 Uganda 908 Ukraine Union Island (St. Vincent 90 and the Grenadines) United Arab Emirates 905 United Kingdom Overnight service is available to the greater London area from major U.S. cities. Uruguay 906 U.S. Virgin Islands 90 Uzbekistan 907 Vanuatu 907 Vatican City (Italy) Venezuela Vietnam Virgin Gorda 90 (British Virgin Islands) Wales (United Kingdom) Wallis and Futuna Islands 907 Western Samoa 907 Yap (Micronesia, 907 Federated States of) Yemen 905 Yugoslavia (see Serbia and Montenegro) Zaïre (Congo, 908 Democratic Republic of) Zambia 908 Zimbabwe

66 64 Determine the Zone To Canada Export Shipments Note: WorldShip, UPS Internet Shipping, UPS CampusShip TM or a UPS OnLine Compatible vendor shipping system will automatically determine the zone for you. When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain destinations. Extended Area destinations are subject to change. For the most current information, refer to UPS.com or call Where is your package going in Canada? We ve divided the country into numbered zones. Use the Canada Zone Chart starting on the next page to determine the destination zone for the international service option (except UPS SonicAir ) you ve chosen. UPS Worldwide Express Plus SM, UPS Worldwide Express SM and UPS Worldwide Expedited SM 1. Use the first three characters of the destination postal code, and refer to the Canada Zone Chart.. Locate the zone for the selected service option. Example: For an Express Plus or Express shipment from anywhere in the United States to Eastern Passage, Nova Scotia, B3G 1G9, Canada, the zone is 81. For an Expedited shipment from anywhere in the United States to the same address, the zone is 71. Example: For an Express Plus or Express shipment from anywhere in the United States to St. John s, Newfoundland, A1E 4T9, Canada, the zone is 8. For an Expedited shipment from anywhere in the United States to the same address, the zone is 7. Destination Provinces and Territories First three characters of the destination postal code Express Plus* and Express Expedited CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV AZ, CA, NV, UT UPS Standard To Canada by Origin State IL, IN, KY IA, MN, WI MI, OH CO, MT, WY ID, OR, WA ND, NE, SD NM, TX AL, AR, FL, GA, KS, LA, MO, MS, NC, OK, SC, TN, VA Newfoundland A0A - A0Z A1A - A1N A1P - A9Z Nova Scotia B0A - BT BV - B3B B3C - B3G B3H - B4B UPS Standard To Canada 1. Use the list of origin state abbreviations on page 59 to locate your state.. Locate the zone by crossreferencing the first three characters of the destination postal code in the left column with the origin state in the top row of the Canada Zone Chart. Example: For a Standard shipment from Chicago, Illinois, to Halifax, Nova Scotia, B3N 1V, Canada, the zone is 55.

67 Process Your Shipment 65 Canada Zone Chart Export Export Shipments Destination Provinces and Territories First three characters of the destination postal code Express Plus* and Express Expedited CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV AZ, CA, NV, UT UPS Standard To Canada by Origin State IL, IN, KY IA, MN, WI MI, OH CO, MT, WY ID, OR, WA ND, NE, SD NM, TX AL, AR, FL, GA, KS, LA, MO, MS, NC, OK, SC, TN, VA Newfoundland A0A - A0Z A1A - A1N A1P - A9Z Nova Scotia B0A - BT BV - B3B B3C - B3G B3H - B4B B4C - B9Z Prince Edward Island C0A - C0Z C1A - C1E C1G - C9Z New Brunswick E0A - E0Z E1A - E1G E1H - EG EH - ES ET - EZ E3A - E3E E3G - E9Z Quebec G0A G0B - G0J G0K - G0L G0M - G0S G0T - G0W G0X - G0Z G1A - G3A G3B - G3K G3L - G4P G4R - G4S G4T - G4V *To determine whether UPS Worldwide Express Plus SM service is available to your destination postal code, refer to UPS.com or call

68 66 Canada Zone Chart Export Export Shipments When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain destinations. Extended Area destinations are subject to change. For the most current information, refer to UPS.com or call *To determine whether UPS Worldwide Express Plus SM service is available to your destination postal code, refer to UPS.com or call Destination Provinces and Territories First three characters of the destination postal code Quebec (cont.) Express Plus* and Express Expedited CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV AZ, CA, NV, UT UPS Standard To Canada by Origin State IL, IN, KY IA, MN, WI MI, OH CO, MT, WY ID, OR, WA ND, NE, SD NM, TX AL, AR, FL, GA, KS, LA, MO, MS, NC, OK, SC, TN, VA G4W - G4Z G5A G5B - G5T G5V - G6A G6B G6C - G6J G6K G6L - G6T G6V - G6Z G7A G7B - G8P G8R - G8S G8T - G9Z H0A - H0L H0M H0N - H9Z J0A - J0L J0M J0N - J0V J0W - J0Z J1A - J3C J3E J3G - J3S J3T - J3V J3W - J3X J3Y - J5R J5S - J5X J5Y - J7H J7J - J7N J7P - J7W J7X - J8N J8P - J9C J9E J9G - J9J J9K - J9Z

69 Process Your Shipment 67 Canada Zone Chart Export Export Shipments Destination Provinces and Territories First three characters of the destination postal code Express Plus* and Express Expedited CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV AZ, CA, NV, UT UPS Standard To Canada by Origin State IL, IN, KY IA, MN, WI MI, OH CO, MT, WY ID, OR, WA ND, NE, SD NM, TX AL, AR, FL, GA, KS, LA, MO, MS, NC, OK, SC, TN, VA Ontario K0A - K0H K0J K0K - K0Z K1A - K4A K4B - K7T K7V - K8H K8J - L1E L1F - L1Z LA - LC LE - LW LX - L3N L3P - L3T L3V - L3W L3X - L4L L4M - L4R L4S - L9T L9V - L9Z M0A - M9Z N0A - N1A N1B - NY NZ N3A - N3V N3W - N5T N5V - N6N N6P - N8M N8N - N9K N9L - N9Z P0A - P0Z P1A - PM PN PP - P3K P3L P3M P3N - P3P P3R - P4M

70 68 Canada Zone Chart Export Export Shipments When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain destinations. Extended Area destinations are subject to change. For the most current information, refer to UPS.com or call Destination Provinces and Territories First three characters of the destination postal code Ontario (cont.) Express Plus* and Express Expedited CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV AZ, CA, NV, UT UPS Standard To Canada by Origin State IL, IN, KY IA, MN, WI MI, OH CO, MT, WY ID, OR, WA ND, NE, SD NM, TX AL, AR, FL, GA, KS, LA, MO, MS, NC, OK, SC, TN, VA P4N - P4R P4S - P4Z P5A P5B - P5M P5N P5P - P8M P8N P8P - P8S P8T P8V - P8Z P9A P9B - P9M P9N P9P - P9Z Manitoba R0A - RB RC - R4A R4B - R9Z *To determine whether UPS Worldwide Express Plus SM service is available to your destination postal code, refer to UPS.com or call Saskatchewan S0A - S0Z S1A - S3M S3N S3P - S3Z S4A S4B - S4G S4H S4J - S4M S4N - S4Z S5A - S7G S7H - S7V S7W - S9Z

71 Process Your Shipment 69 Canada Zone Chart Export Export Shipments Destination Provinces and Territories First three characters of the destination postal code Express Plus* and Express Expedited CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV AZ, CA, NV, UT UPS Standard To Canada by Origin State IL, IN, KY IA, MN, WI MI, OH CO, MT, WY ID, OR, WA ND, NE, SD NM, TX AL, AR, FL, GA, KS, LA, MO, MS, NC, OK, SC, TN, VA For instructions on determining your rate, see page. Alberta T0A - T0B T0C T0E - T1W T1X T1Y - T3Z T4A - T4Z T5A - T6V T6W - T6X T6Y - T7W T7X - T8N T8P - T8Z T9A - T9E T9G - T9Z British Columbia V0A - V0L V0M V0N - V1L V1M V1N - VR VS - VV VW - V3E V3G V3H - V7Z V8A - V8K V8L - V9E V9G - V9Z Northwest Territories X0A - X9Z Yukon Territory Y0A - Y9Z Note: UPS Standard To Canada is not available to the Northwest Territories, Nanuvut or the Yukon Territory.

72 70 UPS SonicAir Export Same-Day Service Note: International Dangerous Goods are not accepted in UPS SonicAir service. Note: Visit ups.com or call for guarantee details, service availability, delivery time commitments or to request a pickup. Same Day. Any Time. Across the World. UPS SonicAir offers guaranteed delivery to addresses in 180 countries across the world, typically within 4 hours, including customs clearance. That s fast. Moreover, there are few limitations: ship at any hour of the day, on any day of the year, including holidays. That s flexibility. Call for rate information. Rates vary by origin and destination city pair. Service Highlights Fast Pickup: Usually within 60 minutes of order placement. Guarantee: Specific delivery times are guaranteed at order placement. Ease: For most shipments, simply use your UPS account number and sign the shipping document provided by the driver at the time of pickup. Call for additional international document requirements. Few Size and Weight Limitations: Aircraft can be chartered if necessary to accommodate needs. Certain restrictions may apply. Call for more information. Worldwide: Send from any U.S. address to 180 countries and territories worldwide. Domestic services also available. See page 3 for details. Proactive: The shipper will be notified of changes in the delivery schedule. Verification: We automatically contact the shipper to confirm the time of delivery and provide the name of the person who signed for it, at no additional charge. Tracking: Information available 4 hours a day, 365 days a year by calling Reports: Detailed performance reports for shipments upon request at no additional charge.

73 Process Your Shipment 71 Available Options Door-to-Door: We pick up from your door and deliver to the final destination. Hold for Pickup: We pick up from your door, deliver to the destination airport and hold for pickup by the recipient. Hand-Carry Service: A dedicated UPS SonicAir courier will carry your shipment from your door, on board the flight and to your final destination. Aircraft Charter: We can arrange for a chartered aircraft to transport your shipment. Notes Depending on the time of day and transit time desired, additional services and charges may apply and will be quoted when completing your request. For U.S. pickup, a $.5 fee will be assessed for each additional mile or fraction thereof beyond a 15-mile radius from destination airport. For international delivery, an additional destination mileage charge occurs after the first 10 miles from non-u.s. airports and varies by country. For information, call See page 111 for UPS SonicAir additional charges.

74 7 Export UPS Worldwide Express SM UPS Worldwide Express SM For urgent international shipments, guaranteed door-to-door, customs-cleared delivery to more than 15 countries and territories. Delivery is guaranteed by 10:30 a.m. the second business day for shipments to major business centers, including more than 1,000 cities across Europe, and by end of day to most other destinations. When you call for an early pickup from a major metropolitan area, overnight delivery of Express Envelopes and documents is guaranteed by the end of the next business day to the world s most important business centers in Europe, Asia and Mexico. For UPS Worldwide Express shipments to Canada, overnight delivery of Express Envelopes and packages is guaranteed by 10:30 a.m. the next business day to most major business centers and by the end of the business day to most other destinations in Canada. UPS Worldwide Express Plus SM Guaranteed delivery by 8:30 a.m. on the next business day to major metropolitan areas in Canada. Guaranteed delivery by 9:00 a.m. the second business day to major business centers in 14 European countries. Add $40 to the appropriate Worldwide Express rate for each Worldwide Express Plus shipment. Rates include pickup and doorto-door delivery with routine in-house customs clearance by UPS Supply Chain Solutions SM. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS for clearing the products listed above. Customs clearance for the products listed above is provided by the UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices) designated by UPS for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight. Guaranteed One Or Two Days Zones Letter* $4.75 $3.50 $4.5 $4.75 $4.50 $31.00 $31.00 $35.00 $36.00 $36.00 $46.50 $7.5 $ Lbs *There is no limit on the weight or number of pages you can enclose in an Express Envelope when shipping via UPS Worldwide Express Plus or UPS Worldwide Express service. These UPS Worldwide Express Plus and UPS Worldwide Express rates also apply for document shipments from UPS Drop Boxes. The Letter rate applies only to shipments sent in UPS Express Envelope or UPS Letter packaging. Dimensional weight may apply. See page 17 for details. Free UPS packaging is available. See pages 1 and 13. An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments to certain international destinations. A listing of applicable destinations is available at UPS.com or by calling

75 Process Your Shipment 73 Export UPS Worldwide Express SM Guaranteed One Or Two Days Zones Lbs. $15.00 $17.5 $14.5 $15.00 $ $196.5 $11.00 $.50 $57.5 $57.5 $ $ $ , The rates shown are for shipments originating in the United States. To determine your destination zone, see section beginning on page 58. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiple-package shipments, see page 83. See pages 104 to 135 for additional services and charges, service restrictions and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 70.

76 74 UPS Worldwide Express SM For urgent international shipments, guaranteed door-to-door, customs-cleared delivery to more than 15 countries and territories. Delivery is guaranteed by 10:30 a.m. the second business day for shipments to major business centers, including more than 1,000 cities across Europe, and by end of day to most other destinations. When you call for an early pickup from a major metropolitan area, overnight delivery of Express Envelopes and documents is guaranteed by the end of the next business day to the world s most important business centers in Europe, Asia and Mexico. For UPS Worldwide Express shipments to Canada, overnight delivery of Express Envelopes and packages is guaranteed by 10:30 a.m. the next business day to most major business centers and by the end of the business day to most other destinations in Canada. UPS Worldwide Express Plus SM Guaranteed delivery by 8:30 a.m. on the next business day to major metropolitan areas in Canada. Guaranteed delivery by 9:00 a.m. the second business day to major business centers in 14 European countries. Add $40 to the appropriate Worldwide Express rate for each Worldwide Express Plus shipment. Rates include pickup and doorto-door delivery with routine in-house customs clearance by UPS Supply Chain Solutions SM. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS for clearing the products listed above. Customs clearance for the products listed above is provided by the UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices) designated by UPS for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight. UPS Worldwide Express SM Guaranteed One Or Two Days Export Zones Lbs. $59.00 $33.75 $43.50 $59.00 $46.50 $ $ $467.5 $567.5 $567.5 $ $948.5 $1, , , ,00.5 1, ,00.5 1, , , , , , , ,09.5 1, , , , , ,1.5 1, , , , , ,33.5 1, , , , , , , , , , , , , , , , , , , Shipments of More Than 150 Lbs.* Price Per Pound Minimum Rate , , , The rates shown are for shipments originating in the United States. Dimensional weight may apply. See page 17 for details. To determine your destination zone, see section beginning on page 58. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiple-package shipments, see page 83. See pages 104 to 135 for additional services and charges, service restrictions and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 70. An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments to certain international destinations. A listing of applicable destinations is available at UPS.com or by calling *Applies to single-package shipments with a dimensional weight of more than 150 pounds and multiple-package shipments of more than 150 pounds.

77 Process Your Shipment 75 Export UPS Worldwide Express SM UPS 10 Kg Box And UPS 5 Kg Box Use the handy UPS 10 Kg Box or UPS 5 Kg Box for your larger UPS Worldwide Express Plus SM and UPS Worldwide Express shipments. Flat rates apply, with a maximum weight of 10 kg ( lbs.) and 5 kg (55 lbs.), based on Express Plus and Express destination zones. Any shipments exceeding the maximum weights will be charged the regular Express rate for that weight shipment. Express Box Express Box 5 Kg Zones Kg ( Lbs.) Box $89.50 $89.50 $89.75 $89.50 $ $ $ $ $ $ $ $ $ Kg (55 Lbs.) Box

78 76 Export UPS Worldwide Expedited SM Guaranteed Day-Definite Two To Five Days UPS Worldwide Expedited SM For shipments that do not require overnight or express service, we offer a guaranteed alternative that s faster than traditional air freight. Door-todoor, customs-cleared delivery to more than 61 destination countries. To Canada, typically within two business days to most destinations. To Mexico, typically within three business days. To major destinations in Europe, Asia, and Central and South America, typically within four or five business days. Rates include pickup and doorto-door delivery with routine in-house customs clearance by UPS Supply Chain Solutions SM. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS for clearing the product listed above. Customs clearance for the product listed above is provided by the UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices) designated by UPS for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight. Zones Lbs. $36.50 $37.50 $37.75 $4.50 $43.00 $49.5 $50.5 $43.00 $4.00 $51.50 $49.50 $53.50 $ Dimensional weight may apply. See page 17 for details. Free UPS packaging is available. See pages 1 and 13. An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments to certain international destinations. A listing of applicable destinations is available at UPS.com or by calling

79 Process Your Shipment 77 Export UPS Worldwide Expedited SM Guaranteed Day-Definite Two To Five Days Zones Lbs. $ $117.5 $146.5 $ $ $07.75 $4.50 $187.5 $184.5 $09.50 $40.5 $ $ The rates shown are for shipments originating in the United States. To determine your destination zone, see section beginning on page 58. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiple-package shipments, see page 83. See pages 104 to 135 for additional services and charges, service restrictions and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 70.

80 78 Export UPS Worldwide Expedited SM Guaranteed Day-Definite Two To Five Days UPS Worldwide Expedited SM For shipments that do not require overnight or express service, we offer a guaranteed alternative that s faster than traditional air freight. Door-todoor, customs-cleared delivery to more than 61 destination countries. To Canada, typically within two business days to most destinations. To Mexico, typically within three business days. To major destinations in Europe, Asia, and Central and South America, typically within four or five business days. Rates include pickup and doorto-door delivery with routine in-house customs clearance by UPS Supply Chain Solutions SM. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS for clearing the product listed above. Customs clearance for the product listed above is provided by the UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices) designated by UPS for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight. Zones Lbs. $ $197.5 $10.75 $76.5 $ $ $ $ $ $351.5 $ $ $ Dimensional weight may apply. See page 17 for details. An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments to certain international destinations. A listing of applicable destinations is available at UPS.com or by calling

81 Process Your Shipment 79 Export UPS Worldwide Expedited SM Guaranteed Day-Definite Two To Five Days Zones Price Per Pound Minimum Rate Price Per Pound Minimum Rate Shipments of 151 to 199 Lbs.* $.18 $.36 $.40 $.55 $3.4 $.88 $4.6 $3.15 $3.14 $3.4 $4.08 $5.41 $ Shipments of 00 Lbs. or More* , , The rates shown are for shipments originating in the United States. To determine your destination zone, see section beginning on page 58. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiple-package shipments, see page 83. See pages 104 to 135 for additional services and charges, service restrictions and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 70. *Applies to single-package shipments with a dimensional weight of more than 150 pounds and multiple-package shipments of more than 150 pounds.

82 80 UPS Standard To Canada Day-Definite UPS Standard To Canada Guaranteed, economical ground delivery to most addresses in the 10 provinces of Canada. Charges for customs clearance are not included. We will provide customs brokerage services unless otherwise specified by the importer. Brokerage charges, duties and taxes will be billed to the importer unless otherwise indicated by the shipper. Rates include pickup and doorto-door delivery. A Non-Resident Importer (NRI) account allows all duties, taxes and brokerage fees to be billed to the U.S. shipper who holds the account. Refer to page 110 for further explanation. If you have any questions about NRI, contact your UPS representative. Zones Lbs. $8.40 $8.45 $8.55 $13.55 $13.65 $ For larger packages, oversize charges may apply. See page 18 for details. The rates shown are for shipments originating in the United States. To determine your destination zone, see section beginning on page 58. Any fraction of a pound more than the weight shown requires the next higher rate.

83 Process Your Shipment 81 UPS Standard To Canada Day-Definite Zones Lbs. $33.55 $35.5 $39.05 $47.35 $49.15 $ To determine the rate for international multiple-package shipments, see page 83. See pages 104 to 135 for additional services and charges, service restrictions and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 70.

84 8 UPS Standard To Canada Day-Definite UPS Standard To Canada Guaranteed, economical ground delivery to most addresses in the 10 provinces of Canada. Charges for customs clearance are not included. We will provide customs brokerage services unless otherwise specified by the importer. Brokerage charges, duties and taxes will be billed to the importer unless otherwise indicated by the shipper. Rates include pickup and doorto-door delivery. A Non-Resident Importer (NRI) account allows all duties, taxes and brokerage fees to be billed to the U.S. shipper who holds the account. Refer to page 110 for further explanation. If you have any questions about NRI, contact your UPS representative. Zones Lbs. $60.35 $70.15 $78.90 $95.15 $ $ Multiple-Package Shipments of 151 to 199 Lbs. Price Per Pound Minimum Rate Multiple-Package Shipments of 00 to 499 Lbs. Price Per Pound Minimum Rate Price Per Pound Minimum Rate Multiple-Package Shipments of 500 Lbs. or More The rates shown are for shipments originating in the United States. For larger packages, oversize charges may apply. See page 18 for details. To determine your destination zone, see section beginning on page 58. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiple-package shipments, see next page. See pages 104 to 135 for additional services and charges, service restrictions and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See pages 10 and 11 for more information. A package with an actual weight of more than 150 pounds will be accepted for transportation only through UPS SonicAir. See page 70.

85 Process Your Shipment 83 Shipment Pricing Export UPS Worldwide Express Plus SM, UPS Worldwide Express SM, UPS Worldwide Expedited SM and UPS Standard To Canada What Qualifies 1. You have multiple-package shipments picked up on the same day and shipped to a single consignee.. You use WorldShip, UPS Internet Shipping, UPS CampusShip TM or a UPS OnLine Compatible vendor shipping system that supports full international service, or a UPS Worldwide Services Waybill. What Does Not Qualify Shipment pricing does not apply to Express Envelopes, the UPS 10 Kg Box, the UPS 5 Kg Box or packages recorded in a UPS Shipping Record book; they are each considered separate shipments. Rates Rates are based on the total actual weight or the total dimensional weight (total actual weight or total billable weight if Standard To Canada service is used) of all packages in a shipment, whichever is greater. Refer to pages 17 and 18 for instructions on calculating dimensional and billable weight. For shipments weighing 150 pounds or less, locate the rate for the total weight of the shipment on the appropriate rate chart. For shipments weighing more than 150 pounds, multiply the total weight (rounded to the next whole pound) by the appropriate price per pound. The amount billed will be the result of this calculation or the minimum rate shown, whichever is greater. For a Standard To Canada shipment, the minimum charge for a multiplepackage shipment will be based on an average weight of 15 pounds per package.

86 84 Import Freight Collect Taking Control of Your Import Costs UPS import services put you in control every step of the way. With UPS Import Freight Collect rates, you will enjoy freedom from currency fluctuations. And you can tell your associates how to ship it to you and when. Best of all, you will know exactly how much it will cost. UPS lets you take control with published, easy-to-use import rates fixed in U.S. dollars.* Plus, you don t have to learn any new shipping procedures or chartnavigating techniques. Our import rates work the same as our export rates and your account number is now the same; you select the service option and determine the zone by country. To take advantage of UPSguaranteed import delivery options including fixed import rates, use the Routing Form to instruct your international business partners to ship to you using your six-digit UPS account number. A blank Routing Form can be found on pages 17 and 18 and at UPS.com. *Rates are fixed relative to currency fluctuations but are subject to periodic review.

87 Process Your Shipment 85 Determine the Zone International Import Shipments Import Freight Collect Where is your package coming from? We ve divided the world into numbered zones. Use the Worldwide Zone Chart starting on page 88 to determine the origin zone for the international service option you ve chosen. UPS Worldwide Express Plus SM, UPS Worldwide Express NA1 SM and UPS Worldwide Express SM 1. Locate the origin country on the Worldwide Zone Chart beginning on page 88.. Locate the zone for Worldwide Express Plus, Worldwide Express NA1 or Worldwide Express. (To determine whether Express Plus Examples: For an Express Plus or Express NA1 shipment from Holland to the United States, the zone is 8. For an Express shipment from Hong Kong to the United States, the zone is 5. Origin Holland (Netherlands)* service is available from your origin country, refer to UPS.com or call ) Express Plus is not available when a zone number is not shown in the appropriate column. Zones Express Express Expedited Plus WEST EAST Honduras Hong Kong When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain origins in that country. Extended Area origins are subject to change. For the most current information, refer to UPS.com or call *UPS Worldwide Express NA1 service is available from this country. For shipments to Dade or Broward Counties, Florida, use zone 3.

88 86 Determine the Zone International Import Shipments Import Freight Collect When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain origins in that country. Extended Area origins are subject to change. For the most current information, refer to UPS.com or call UPS Worldwide Expedited SM 1. See opposite page to determine whether your destination state is classified as West or East.. Locate the origin country on the Worldwide Zone Chart beginning on page Locate the zone for UPS Worldwide Expedited. Expedited is not available when a zone number is not shown in the appropriate column. Examples: For an Expedited shipment from Holland to Los Angeles, California, the zone is 11. For an Expedited shipment from Hong Kong to Buffalo, New York, the zone is 3. Origin Zones Express Express Plus Expedited WEST EAST Holland (Netherlands)* Honduras Hong Kong UPS 3 Day Select SM From Canada and UPS Standard From Canada 1. See page 91 to locate your state in the left column on the Zone Chart.. Choose the appropriate origin province of the shipment. 3. Locate the zone for either 3 Day Select or Standard. 3 Day Select or Standard is not available when a zone number is not shown in the appropriate column. *UPS Worldwide Express NA1 SM service is available from this country. For shipments to Dade or Broward Counties, Florida, use zone 3. Examples: For a 3 Day Select shipment from Alberta to Michigan, the zone is 3. For a Standard shipment from British Columbia to Minnesota, the zone is 6. Destination State Michigan Minnesota Alberta British Columbia 3 Day Select Zone 3 3 Origin Province Standard Zone Day Select Zone 1 Manitoba Saskatchewan Standard Zone 4

89 Process Your Shipment 87 Use the lists below to determine West and East state classifications for Worldwide Expedited shipments. OR Oregon CA California WA Washington NV Nevada ID Idaho UT Utah AZ Arizona MT Montana West WY Wyoming CO Colorado NM New Mexico ND North Dakota SD South Dakota NE Nebraska KS Kansas OK Oklahoma TX Texas MN Minnesota AR Arkansas WI Wisconsin IA Iowa IL Illinois MO Missouri East MI Michigan IN Indiana TN Tennessee KY Kentucky AL Alabama OH Ohio GA Georgia CT Connecticut WV West Virginia NY New York PA Pennsylvania VA Virginia NC North Carolina VT Vermont SC South Carolina NH New Hampshire ME Maine MA Massachusetts RI Rhode Island NJ New Jersey DE Delaware MD Maryland DC District of Columbia AK Alaska LA Louisiana MS Mississippi FL Florida HI Hawaii West East Alaska Arizona Arkansas California Colorado Hawaii Idaho Kansas Louisiana Minnesota Mississippi Montana AK AZ AR CA CO HI ID KS LA MN MS MT Nebraska Nevada New Mexico North Dakota Oklahoma Oregon South Dakota Texas Utah Washington Wyoming NE NV NM ND OK OR SD TX UT WA WY Alabama Connecticut Delaware District of Columbia Florida Georgia Illinois Indiana Iowa Kentucky Maine Maryland Massachusetts Michigan AL CT DE DC FL GA IL IN IA KY ME MD MA MI Missouri New Hampshire New Jersey New York North Carolina Ohio Pennsylvania Rhode Island South Carolina Tennessee Vermont Virginia West Virginia Wisconsin MO NH NJ NY NC OH PA RI SC TN VT VA WV WI

90 88 Worldwide Zone Chart International Import Shipments Import Freight Collect International Import Shipments UPS Worldwide Express Plus SM service may be limited to and from major business centers. Visit UPS.com or call for details. Refer to UPS.com or contact the International Customer Service Center at for information regarding international shipments, including: Service options Time in transit Guarantee details Billing options Service notes Commodity classifications (call for details) Prohibited articles Points served UPS locations When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain origins in that country. Extended Area origins are subject to change. For the most current information, refer to UPS.com or call *UPS Worldwide Express NA1 SM service is available from this country. For shipments to Dade or Broward Counties, Florida, use zone 3. Origin Zones Origin Zones Express Express Expedited Express Express Expedited Plus WEST EAST Plus WEST EAST Albania 9 American Samoa 10 Anguilla 4 Antigua and Barbuda 4 Argentina Armenia 9 Aruba 4 Australia Austria Azerbaijan 9 Azores (Portugal) Bahamas 4 Bahrain 10 Bangladesh 9 Barbados 4 Belarus 9 Belgium* Benin 10 Bermuda 4 4 Bhutan 10 Bolivia 7 7 Bonaire (Netherlands Antilles) 4 Bosnia 10 Brazil British Virgin Islands 4 Brunei 10 Bulgaria 9 Cambodia 10 Cameroon 10 Canada For UPS 3 Day Select and UPS Standard shipment zones, see page 91. Canary Islands (Spain) Cayman Islands 4 Channel Islands Chile China, People s Republic of Colombia Costa Rica Côte d Ivoire (Ivory Coast) 10 Croatia 9 Curaçao (Netherlands Antilles) 4 Cyprus 10 Czech Republic Denmark Dominica Dominican Republic Ecuador Egypt 10 El Salvador England (United Kingdom)* Estonia Ethiopia 10 Fiji 10 Finland France French Polynesia 10 Georgia 9 Germany Ghana 10 Gibraltar 10 Greece Grenada 4 Guadeloupe 4 Guam 6 Guatemala Guyana 7 Haiti 4 Holland (Netherlands)*

91 Process Your Shipment 89 Worldwide Zone Chart International Import Shipments Import Freight Collect Origin Zones Origin Zones Express Express Expedited Express Express Expedited Plus Plus WEST EAST WEST EAST Honduras Monaco Hong Kong Mongolia 6 Hungary Montserrat 4 Iceland 10 Morocco 10 India Nepal 10 Indonesia Netherlands (Holland)* Iraq 10 Netherlands Antilles 4 Ireland, Republic of* New Caledonia 10 Israel 5 New Zealand 6 6 Italy Nicaragua Ivory Coast (Côte d Ivoire) 10 Jamaica 4 Nigeria 9 Japan Northern Ireland (United Kingdom) Jordan 10 Northern Mariana Islands 10 Kazakhstan 9 Norway Kenya 10 Oman 10 Korea, South Pakistan 5 Kuwait 10 Panama Kyrgyzstan 9 Laos 10 Paraguay 7 7 Latvia Peru Lebanon 10 Philippines Liechtenstein Poland Lithuania Portugal Luxembourg Qatar 10 Macau Réunion 10 Macedonia 10 Romania 9 Madagascar 10 Rota Madeira (Portugal) (Northern Mariana Islands) 10 Malaysia Russia 9 Malta 10 Saba (Netherlands Antilles) 4 Martinique 4 Saipan (Northern Mariana Islands) 10 Mauritania 10 San Marino Mauritius 10 Saudi Arabia 10 Mexico Scotland Moldova, Republic of 9 (United Kingdom)

92 90 Worldwide Zone Chart International Import Shipments Import Freight Collect International Import Shipments UPS Worldwide Express Plus SM service may be limited to and from major business centers. Visit UPS.com or call for details. Refer to UPS.com or contact the International Customer Service Center at for information regarding international shipments, including: Service options Time in transit Guarantee details Billing options Service notes Commodity classifications (call for details) Prohibited articles Points served UPS locations When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain origins in that country. Extended Area origins are subject to change. For the most current information, refer to UPS.com or call *UPS Worldwide Express NA1 SM service is available from this country. For shipments to Dade or Broward Counties, Florida, use zone 3. Origin Zones Origin Zones Express Express Expedited Express Express Expedited Plus Plus WEST EAST WEST EAST Senegal 10 Tanzania 10 Serbia and Montenegro 9 Thailand (formerly Yugoslavia) Tinian (Northern Singapore Mariana Islands) 10 Slovakia Togo 10 Slovenia Tortola South Africa 6 (British Virgin Islands) 4 Spain Trinidad and Tobago 4 Sri Lanka 6 Turkey St. Barthélemy Turkmenistan 9 (Guadeloupe) 4 Turks and St. Christopher Caicos Islands 4 (St. Kitts and Nevis) 4 Uganda 10 St. Croix (U.S. Virgin Islands) 4 Ukraine 9 St. Eustatius Union Island (St. Vincent (Netherlands Antilles) 4 and the Grenadines) 4 St. John United Arab Emirates 10 (U.S. Virgin Islands) 4 United Kingdom* St. Kitts and Nevis 4 Uruguay 7 7 St. Lucia 4 U.S. Virgin Islands 4 St. Maarten (Netherlands Antilles) 4 Uzbekistan 10 St. Martin (Guadeloupe) 4 Venezuela St. Thomas Vietnam 6 (U.S. Virgin Islands) 4 Virgin Gorda St. Vincent (British Virgin Islands) 4 and the Grenadines 4 Wales (United Kingdom) Suriname 4 Western Samoa 10 Sweden Yemen 10 Switzerland Yugoslavia Syria 10 (see Serbia and Montenegro) Taiwan Zambia 10 Tajikistan 9 Zimbabwe 10

93 Process Your Shipment 91 UPS 3 Day Select SM and UPS Standard Zone Chart Shipments From Canada Import Freight Collect Alberta British Columbia Origin Province Manitoba Saskatchewan New Brunswick Newfoundland Nova Scotia Ontario Prince Edward Island Quebec For instructions on determining your rate, see page. 3 Day Select Zone Standard Zone Standard Zone 3 Day Select Zone Standard Zone Destination State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Day Select Zone

94 9 Import Freight Collect UPS Worldwide Express SM Letter/Document UPS Worldwide Express SM For urgent import shipments, guaranteed door-to-door, customscleared delivery from more than 170 countries and territories. Overnight delivery of Express Envelopes, documents and packages is guaranteed from major business centers across Canada and Mexico. Two-day package delivery is guaranteed from most of Europe. UPS Worldwide Express Plus SM When you need a jump on the business day, guaranteed delivery by 8:00 a.m. or 8:30 a.m., depending on destination, from major business centers around the world to major business centers in the United States. Add $40 to the appropriate Worldwide Express rate for a Worldwide Express Plus shipment. UPS Worldwide Express NA1 SM Guaranteed overnight delivery across the United States from many major European business centers. All Worldwide Express destinations will receive Express Envelopes, documents and packages by 10:30 a.m. the next business day from Europe if an earlier pickup is requested in select origin postal codes. Add $ to the appropriate Worldwide Express rate for a Worldwide Express NA1 shipment. Rates include pickup and doorto-door delivery with routine in-house customs clearance by UPS Supply Chain Solutions SM. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS for clearing the products listed above. Customs clearance for the products listed above is provided by the UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices) designated by UPS for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight. Guaranteed One Or Two Days 9 Zones Letter* $0.00 $0.75 $6.50 $31.00 $30.50 $30.50 $31.00 $38.75 $44.50 $ Lbs *There is no limit on the weight or number of pages that can be enclosed in an Express Envelope when shipping via UPS Worldwide Express Plus, UPS Worldwide Express NA1 or UPS Worldwide Express service. For document shipments weighing more than 10 pounds, refer to the rate chart on the next page. The Letter rate applies only to shipments sent in UPS Express Envelope or UPS Letter packaging. To determine your origin zone, see section beginning on page 85. An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments from certain international origins. A listing of applicable origins is available at UPS.com or by calling

95 Process Your Shipment 93 Import Freight Collect UPS Worldwide Express SM Non-document Guaranteed One Or Two Days 9 Zones Lbs. $6.00 $33.5 $39.50 $44.00 $48.75 $51.5 $51.75 $6.75 $75.75 $ The rates shown are for shipments to the United States. Dimensional weight may apply. See page 17 for details. To determine your origin zone, see section beginning on page 85. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiplepackage shipments, see page 103. See pages 104 to 135 for additional services and charges, service restrictions and general information. A package with an actual weight of more than 150 pounds cannot be shipped using UPS Worldwide Express Plus SM, UPS Worldwide Express NA1 SM or UPS Worldwide Express.

96 94 Import Freight Collect UPS Worldwide Express SM Non-document UPS Worldwide Express SM For urgent import shipments, guaranteed door-to-door, customscleared delivery from more than 170 countries and territories. Overnight delivery of Express Envelopes, documents and packages is guaranteed from major business centers across Canada and Mexico. Two-day package delivery is guaranteed from most of Europe. UPS Worldwide Express Plus SM When you need a jump on the business day, guaranteed delivery by 8:00 a.m. or 8:30 a.m., depending on destination, from major business centers around the world to major business centers in the United States. Add $40 to the appropriate Worldwide Express rate for a Worldwide Express Plus shipment. UPS Worldwide Express NA1 SM Guaranteed overnight delivery across the United States from many major European business centers. All Worldwide Express destinations will receive Express Envelopes, documents and packages by 10:30 a.m. the next business day from Europe if an earlier pickup is requested in select origin postal codes. Add $ to the appropriate Worldwide Express rate for a Worldwide Express NA1 shipment. Rates include pickup and doorto-door delivery with routine in-house customs clearance by UPS Supply Chain Solutions SM. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS for clearing the products listed above. Customs clearance for the products listed above is provided by the UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices) designated by UPS for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight. Guaranteed One Or Two Days 9 Zones Lbs. $ $133.5 $0.5 $18.00 $1.5 $85.50 $79.50 $31.5 $38.5 $ An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments from certain international origins. A listing of applicable origins is available at UPS.com or by calling

97 Process Your Shipment 95 Import Freight Collect UPS Worldwide Express SM Non-document Guaranteed One Or Two Days 9 Zones Lbs. $ $00.50 $331.5 $ $ $ $ $36.00 $ $ , , , , , , , , , , , , , , , , , , ,656.5 Multiple-Package Shipments of More Than 150 Lbs. Price Per Pound Minimum Rate ,656.5 The rates shown are for shipments to the United States. Dimensional weight may apply. See page 17 for details. To determine your origin zone, see section beginning on page 85. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiplepackage shipments, see page 103. See pages 104 to 135 for additional services and charges, service restrictions and general information. A package with an actual weight of more than 150 pounds cannot be shipped using UPS Worldwide Express Plus SM, UPS Worldwide Express NA1 SM or UPS Worldwide Express.

98 96 UPS Worldwide Expedited SM Guaranteed Day-Definite Two To Five Days Import Freight Collect UPS Worldwide Expedited SM For shipments that don t require overnight or express service, a guaranteed alternative that s faster and more reliable than traditional air freight. Delivery guaranteed within two to five days, depending on origin. Door-to-door, customscleared service available from more than 61 countries: From Canada, typically within two business days. From Mexico, typically within three business days. From Europe, Asia, and Central and South America, typically within four to five business days. Rates include pickup and doorto-door delivery with routine in-house customs clearance by UPS Supply Chain Solutions SM. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS for clearing the product listed above. Customs clearance for the product listed above is provided by the UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices) designated by UPS for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight. 9 Zones Lbs. $4.00 $9.00 $44.00 $45.50 $45.75 $57.75 $7.00 $44.00 $45.50 $45.75 $57.75 $ An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments from certain international origins. A listing of applicable origins is available at UPS.com or by calling

99 Process Your Shipment 97 UPS Worldwide Expedited SM Guaranteed Day-Definite Two To Five Days Import Freight Collect Zones Lbs. $74.00 $81.75 $171.5 $1.5 $09.5 $ $60.00 $171.5 $11.75 $09.50 $ $ The rates shown are for shipments to the United States. Dimensional weight may apply. See page 17 for details. To determine your origin zone, see section beginning on page 85. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiple-package shipments, see page 103. See pages 104 to 135 for additional services and charges, service restrictions and general information. A package with an actual weight of more than 150 pounds cannot be shipped using UPS Worldwide Expedited.

100 98 UPS Worldwide Expedited SM Guaranteed Day-Definite Two To Five Days Import Freight Collect UPS Worldwide Expedited SM For shipments that don t require overnight or express service, a guaranteed alternative that s faster and more reliable than traditional air freight. Delivery guaranteed within two to five days, depending on origin. Door-to-door, customscleared service available from more than 61 countries: From Canada, typically within two business days. From Mexico, typically within three business days. From Europe, Asia, and Central and South America, typically within four to five business days. Rates include pickup and doorto-door delivery with routine in-house customs clearance by UPS Supply Chain Solutions SM. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS for clearing the product listed above. Customs clearance for the product listed above is provided by the UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices) designated by UPS for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight. Zones Lbs. $ $ $69.50 $ $ $55.5 $ $68.50 $39.5 $ $57.00 $ An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments from certain international origins. A listing of applicable origins is available at UPS.com or by calling

101 Process Your Shipment 99 UPS Worldwide Expedited SM Guaranteed Day-Definite Two To Five Days Import Freight Collect Zones Lbs. $0.00 $00.5 $390.5 $495.5 $ $ $ $ $449.5 $ $ $ Multiple-Package Shipments of More Than 150 Lbs. Price Per Pound Minimum Rate The rates shown are for shipments to the United States. Dimensional weight may apply. See page 17 for details. To determine your origin zone, see section beginning on page 85. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiple-package shipments, see page 103. See pages 104 to 135 for additional services and charges, service restrictions and general information. A package with an actual weight of more than 150 pounds cannot be shipped using UPS Worldwide Expedited.

102 100 UPS 3 Day Select SM Guaranteed Three Days From Canada Import Freight Collect UPS 3 Day Select SM From Canada Guaranteed delivery by the end of the third business day from most locations in Canada to every address in the 48 contiguous states. Rates include pickup and doorto-door delivery with routine in-house customs clearance by UPS Supply Chain Solutions SM. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS for clearing the product listed above. Customs clearance for the product listed above is provided by the UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices) designated by UPS for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight. Zones 1 3 Zones Lbs. $.90 $.95 $ Lbs. $69.50 $71.80 $

103 Process Your Shipment 101 UPS 3 Day Select SM Guaranteed Three Days From Canada Import Freight Collect Zones 1 3 Zones Lbs. $ $ $ Lbs. $ $ $ Multiple-Package Shipments of More Than 150 Lbs. Price Per Pound Minimum Rate The rates shown are for shipments to the United States. Dimensional weight may apply. See page 17 for details. To determine your origin zone, see section beginning on page 85. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiple-package shipments, see page 103. See pages 104 to 135 for additional services and charges, service restrictions and general information. A package with an actual weight of more than 150 pounds cannot be shipped using UPS 3 Day Select From Canada.

104 10 UPS Standard Import Freight Collect Guaranteed Day-Definite From Canada UPS Standard From Canada Guaranteed, economical ground delivery to every address in the 48 contiguous states. Charges for customs clearance are not included. We will provide customs brokerage services unless otherwise specified on the export documentation. See page 108 for UPS brokerage rates. Brokerage charges, duties and taxes will be billed to the importer unless otherwise indicated by the shipper. Your shipments receive guaranteed on-time delivery or your money back subject to the terms of the UPS Service Guarantee. Zones 4 6 Zones Lbs. $11.45 $11.60 $ Lbs. $4.00 $8.95 $

105 Process Your Shipment 103 UPS Standard Import Freight Collect Guaranteed Day-Definite From Canada Zones 4 6 Zones Lbs. $45.05 $57.95 $ Lbs. $60.05 $76.50 $ Multiple-Package Shipments of More Than 150 Lbs. Price Per Pound Minimum Rate The rates shown are for shipments to the United States. Dimensional weight may apply. See page 17 for details. To determine your origin zone, see section beginning on page 85. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiple-package shipments, see below. See pages 104 to 135 for additional services and charges, service restrictions and general information. A package with an actual weight of more than 150 pounds cannot be shipped using UPS Standard From Canada. Shipment Pricing (Import Freight Collect) for UPS Worldwide Express Plus SM, UPS Worldwide Express NA1 SM, UPS Worldwide Express SM, UPS Worldwide Expedited SM, UPS 3 Day Select SM From Canada and UPS Standard From Canada What Qualifies 1. You have multiple-package shipments to a single consignee on the same day.. You use WorldShip, UPS Internet Shipping, UPS CampusShip TM or a UPS OnLine Compatible vendor shipping system that supports full international service, or a UPS Worldwide Services Waybill. What Does Not Qualify Shipment pricing does not apply to Express Envelopes. Rates Rates are based on the total actual weight or the total dimensional weight of all packages in a shipment, whichever is greater. Refer to page 17 for instructions on calculating dimensional weight. For shipments weighing 150 pounds or less, locate the rate for the total weight of the shipment on the appropriate rate chart. To determine the rate for a shipment weighing more than 150 pounds, multiply the total weight (rounded to the next whole pound) by the appropriate price per pound as shown under the shipment weight designations above 150 pounds. The amount billed will be the result of this calculation or the minimum rate shown, whichever is greater.

106 104 Additional Services Domestic Services Additional services are available with all UPS domestic service options except UPS SonicAir, unless otherwise indicated. Collect On Delivery (C.O.D.) C.O.D. service is available for packages shipped throughout the United States and Puerto Rico. Currency is not accepted for payment. The service charge is $7.50 per package. C.O.D. service is not available for UPS Ground Same-Day Pickup (S.D.P.) or 3 Day Select Same-Day Pickup (S.D.P.) shipping documents. UPS C.O.D. UPS C.O.D. Electronic SM Processing 1. Use WorldShip, UPS Internet Shipping, UPS CampusShip TM or a UPS OnLine Compatible vendor shipping system.. Type in the package and C.O.D. information and the shipping system will produce a bar-coded address label that contains all C.O.D. information. 3. Place the label on the package. Manual C.O.D. Tags 1. Type or print an address label and attach it to the top of your package.. Complete a UPS C.O.D. tag per the instructions on the tag and specify the exact amount due. 3. Attach the C.O.D. tag to the package, covering the address label. Retain the Shipper Receipt portion for your records. A UPS C.O.D. tag must be attached to each package for which a C.O.D. amount is to be collected. 4. Indicate that the package is a C.O.D. shipment, and record the C.O.D. amount in the appropriate field of the shipping system you use. 5. Attach the appropriate labels for the services you have selected. C.O.D. Enhancement Products UPS Capital SM, the financial services arm of UPS, provides several automated advance funding and credit protection options for UPS C.O.D. deliveries. For more information about these options, call or visit UPS C.O.D. Secure SM Service Provides advance funding for UPS C.O.D. deliveries. Covered C.O.D. deliveries are protected against non-payment, and available funds are transferred directly into your designated bank account, usually within two to three days after delivery. View remittance statements and images of deposited and returned checks via the Internet in downloadable formats. UPS C.O.D. Automatic SM Service Provides advance funding for UPS C.O.D. deliveries. C.O.D. payments are processed and available funds are transferred directly into your designated bank account, usually within two to three days after delivery. View remittance statements and images of deposited and returned checks via the Internet in downloadable formats. Excess Value Insurance A package is automatically protected against loss or damage up to $100. Additional protection up to $50,000 per package is available upon request. The charge for each additional $100 insured value or fraction thereof is $.35. Refer to the Terms and Conditions beginning on page 144 for more information. Hold for Pickup Hold for Pickup service is available at no additional charge. We ll deliver the package to the UPS facility you select and call the consignee by telephone for pickup. Packages are usually available by 8:30 a.m. on the scheduled day of delivery. When picking up the package, the recipient may be required to present a driver s license or other photo identification. Packages not picked up within five business days of arrival will be returned. Hold for Pickup service is not available for Saturday delivery shipments. Call PICK-UPS to determine the most convenient UPS Hold for Pickup location. For each package, complete an address label showing the words Hold for Pickup, the consignee s name, telephone number, the name of a contact person and the full address of the UPS facility. In addition, apply a UPS Hold for Pickup label above the address label on the package. Visit Get UPS Labels, Paks, and More within the Shipping tab on UPS.com or call PICK-UPS to order Hold for Pickup labels.

107 Process Your Shipment 105 Domestic Services (continued) Note: A pickup charge of $10 Saturday Delivery and Pickup Saturday delivery is available for Express Envelopes and packages shipped via UPS Next Day Air Early A.M. and UPS Next Day Air services. Saturday delivery is not available for Express Envelopes and packages shipped via UPS Next Day Air Saver service. Refer to UPS.com or call PICK-UPS for delivery areas. Each Express Envelope or package must bear a Saturday Delivery routing label. The charge for this Saturday delivery service is $1.50 per Express Envelope or package. This fee is billed to the payer of the transportation charges. There is no Saturday delivery fee for UPS Hundredweight Next Day Air shipments. If a Saturday pickup is requested, the charge per Express Envelope, package or Hundredweight shipment is $1.50. This service is available for UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M. and UPS nd Day Air. If a Saturday pickup is scheduled, but nothing is shipped, a $1.50 service charge will be assessed. UPS Return Services UPS Returns SM (options to generate your label) Authorized Return Service (ARS) A contractual service where UPS provides you with preprinted return labels you send to your customers. We will preprint the return destination on the return label according to your specifications and provide you with an ample supply of return labels. You have the option of including a return label with your outbound shipment or distributing the label separately to your customer, who then applies the label to the package and drops it off at any location of The UPS Store TM, UPS Drop Box*, UPS Customer Center, authorized shipping outlet or pickup location, or gives it to a UPS service provider. If it is more convenient, for an additional fee, your customer can request a pickup by calling PICK-UPS. Available via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select SM and UPS Ground. Call PICK-UPS for more information about this service. Print Return Label Print a label for the return of a UPS-compatible package** within the United States. Available via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select and UPS Ground services, where available, for shippers using WorldShip, UPS Internet Shipping or UPS CampusShip TM. For a service charge of $.50, you generate the label and include it in an outbound shipment or distribute separately to your customer, who then applies the label to the package and drops it off at any location of The UPS Store, UPS Drop Box*, UPS Customer Center, authorized shipping outlet or pickup location, or gives it to a UPS service provider. For added convenience, your customer can request a pickup at UPS.com or by calling PICK-UPS. Electronic Return Label Electronically transmit a label via to your customer for the easy return of a UPS-compatible package** within the United States. Available via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select and UPS Ground services, where available, for shippers using WorldShip, UPS Internet Shipping or UPS CampusShip for a service charge of $1. Your customer prints the label, applies it to the package, then drops off the package at any location of The UPS Store, UPS Drop Box*, UPS Customer Center, authorized shipping outlet or pickup location, or gives it to a UPS service provider. For added convenience, your customer can request a pickup at UPS.com or by calling PICK-UPS. Print and Mail Return Label Provides your customer with a preprinted label via mail for the return of a UPS-compatible package** within the United States. Available via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select and UPS Ground services, where available, for shippers using WorldShip or Returns on the Web. For a service charge of $.5, we print the label upon your request and mail it to your customer, who applies the label to the package and drops it off at any location of The UPS Store, UPS Drop Box*, UPS Customer Center, authorized shipping outlet or pickup location, or gives it to a UPS service provider. For added convenience, your customer can request a pickup at UPS.com or by calling PICK-UPS. may be assessed when pickup is requested for a UPS 3 Day Select or UPS Ground Return Service package when calling PICK-UPS. You may recognize savings by going to UPS.com to request a pickup. Note: Hazardous Materials requiringshipping papers are not allowed in UPS Return Services. * The maximum acceptable size for each Drop Box package is 16" x 13" x ". ** A package fitting this description does not need to be originally delivered by UPS, but should fall within UPS size and weight limits and conform to UPS packaging guidelines. Additional pickup fees apply.

108 106 Additional Services Note: A pickup charge of $10 may be assessed when pickup is requested for a UPS 3 Day Select or UPS Ground Return Service package when calling PICK-UPS. You may recognize savings by going to UPS.com to request a pickup. Note: Hazardous Materials requiringshipping papers are not allowed in UPS Return Services. * A package fitting this description does not need to be originally delivered by UPS, but should fall within UPS size and weight limits and conform to UPS packaging guidelines. ** The maximum acceptable size for each Drop Box package is 16" x 13" x ". Additional pickup fees apply. Domestic Services (continued) UPS Returns Plus (options for pickup) 1 UPS Pickup Attempt Request a pickup for the easy return of a UPS-compatible package* within the United States. Available via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select SM and UPS Ground services, where available, for shippers using WorldShip, UPS Internet Shipping, UPS CampusShip TM, a UPS OnLine Compatible vendor shipping system or Returns on the Web for a service charge of $4. We will take the return label to your customer s pickup location and pick up the package. If the package cannot be picked up on the first attempt, we will leave the label at the pickup location. Your customer then applies the label to the package and drops it off at any location of The UPS Store TM, UPS Drop Box**, UPS Customer Center, authorized shipping outlet or pickup location, or gives it to a UPS service provider. For added convenience, your customer can request a pickup at UPS.com or by calling PICK-UPS. 3 UPS Pickup Attempts Request a pickup for the return of a UPScompatible package* within the United States. Available via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select and UPS Ground services, where available, for shippers using WorldShip, UPS Internet Shipping, UPS CampusShip, a UPS OnLine Compatible vendor shipping system or Returns on the Web for a service charge of $5.5. We will take the return label to your customer s pickup location and pick up the package. If the package cannot be picked up on the first attempt, we will attempt to pick up the package on each of the next two business days. If the package cannot be picked up after the third attempt, the label will be returned to UPS. Call Tag Request a pickup, via UPS Ground, for the return of a UPS-compatible package* within the 48 contiguous states. Available via UPS Ground service, where available, for shippers using Electronic Data Interchange (EDI) transmissions, or by completing the manual Call Tag form for a service charge of $5.75. We will take the package label to your customer s pickup location and pick up the package. If the package cannot be picked up on the first attempt, we will attempt to pick up the package on each of the next two business days. If the package cannot be picked up after the third attempt, the Call Tag will be returned to UPS, and the transportation charges will be credited to the shipper. UPS Returns SM on the Web An innovative, Web-enabled, contractual return service designed to expedite business returns by automating the returns process completely from your Web site. Labels are transmitted electronically to your customers and can be affixed to the package(s) intended to be returned. Your customer then applies the label to the package and drops it off at any location of The UPS Store, UPS Drop Box**, UPS Customer Center, authorized shipping outlet or pickup location, or gives it to a UPS service provider. For added convenience, your customer can request a pickup at UPS.com or by calling PICK-UPS. Other return services available include Print and Mail Return Label, 1 UPS Pickup Attempt and 3 UPS Pickup Attempts. Key features of this service include reduced processing time, full package tracking and improved customer service. It s hosted by an Application Service Provider (ASP), which means you won t have to maintain this service on your server, and you re sure to have the most up-to-date program. Please visit our Web site at solutions/c5a.html or call PICK-UPS to determine whether UPS Returns on the Web is the appropriate solution for your business.

109 Process Your Shipment 107 International Services The information below applies to all levels of UPS international service except UPS SonicAir, unless otherwise indicated. Billing Options The Billing Options charges per shipment are: $15 Bill Duty/Tax and Shipping Charges to Shipper (Free Domicile). $15 Delivered Duty Paid, V.A.T. Unpaid. Customs Brokerage Services The following applies per shipment: For UPS Worldwide Express Plus SM, UPS Worldwide Express NA1 SM, UPS Worldwide Express SM, UPS Worldwide Expedited SM and UPS 3 Day Select SM, routine customs clearance (for entries up to five tariff lines) is included at no additional cost. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS for clearing the products listed above.* Additional charges may apply. See next page for details. For UPS Standard shipments to and from Canada, UPS provides customs clearance unless otherwise specified.* The importer is responsible for all brokerage fees, including duties and taxes. See next page for details. The UPS Service Guarantee does not apply when customs clearance is performed by brokerage offices other than those designated by UPS for clearing the products listed above, or if a service delay is a result of certain events beyond our control, such as a government agency hold.* All UPS Worldwide Express, UPS Worldwide Expedited and UPS 3 Day Select rates include routine customs clearance. This means you don t have to specify a broker routine customs clearance is built into your rates when you use UPS to perform the customs clearance for any of the services listed above.* UPS also provides services designed to facilitate movements of your UPS Standard shipments to and from Canada and other non-routine services that include formal entry clearance, live entry clearance, temporary import bonds and duty drawbacks. In addition, UPS can provide customs clearance for other ocean, air cargo, truck and rail U.S. imports. For more information on any of our brokerage services, call *Customs clearance for UPS small package shipments was previously provided by UPS Customhouse Brokerage, now operating under the name of UPS Supply Chain Solutions SM. The customs clearance services specified on this page apply only to the former UPS Customhouse Brokerage offices, which are strictly engaged in the processing of international small package shipments. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight.

110 108 Additional Services International Services (continued) Entry Preparation Charges for Importing into the United States All rates and values are shown in U.S. funds. Rates do not include applicable taxes. UPS Worldwide Express Plus SM UPS Worldwide Express NA1 SM UPS Worldwide Express SM UPS Worldwide Expedited SM UPS Standard Value for Duty UPS 3 Day Select SM From Canada From Canada** $0 to $00 No Charge* No Charge* $00.01 to $1,50 No Charge* $1 $1,50.01 to $,000 No Charge* $31 Each Additional $1,000 or Part Thereof No Charge* $ 1.50 *For UPS Worldwide Express Plus, UPS Worldwide Express NA1, UPS Worldwide Express, UPS Worldwide Expedited and UPS 3 Day Select, routine customs clearance (for entries up to five classification lines) is included at no additional cost. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS for clearing the products listed above. **When UPS Supply Chain Solutions SM is designated as the customs broker on the commercial invoice for the product listed above, your shipment receives guaranteed on-time delivery or your money back. The UPS Service Guarantee does not apply when customs clearance is performed by brokerage offices other than those designated by UPS for clearing the product listed above, or if a service delay is a result of certain events beyond our control, such as a government agency hold. Call for details. Customs clearance for the products listed above is provided by the UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices), designated by UPS for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight. Brokerage Services Special Entries Duty Drawbacks $ 75 Temporary Import Entry $ 75 Warehouse/Foreign Trade Zone (FTZ) Entry... $ 15 Entry-Line Charge after First Five Lines $ 3 Live Entry $ 0 Other Government Agency (OGA) Entry $ 0 Bonds (Contract Only) Continuous Entry Bond $500 In-Transit Bond $ 75 Transportation Handling $ 5 Single Entry Bond (SEB) (Minimum Charge) Air/Ground $30/$0 Charge per Additional $1,000 or Part Thereof Exceeding $10,000 Bond Air/Ground $3/$ Other Services Warehouse Storage Air/Ground per Day after Five Days $30 + $.0 per kg Marking Notice Processing $ 75 North American Free Trade Agreement (NAFTA) Processing $ 15 Post Entry Services $ 85 Disbursement Fee % of Duty/Tax (minimum $5) Customs Entry Packets $3 per packet Overtime Service (Hourly Rate) $ 50 The information on the next page applies to all levels of UPS international service except UPS SonicAir, unless otherwise indicated.

111 Process Your Shipment 109 International Services (continued) Explanation of Brokerage Services for Importing into the United States Continuous Entry Bond: A one-year bond for all entries made in a single year with up to $50,000 coverage. Required only under special circumstances. Customs Entry Packet: Entry and payment documentation for shipments that have been through the U.S. Customs and Border Protection payment and review process. Disbursement Fee: Customers are responsible for payment of duty and taxes. When funds are not provided in advance, a fee of two percent (minimum $5) of the amount advanced by UPS will be charged. Duty: A fee imposed by customs on imported merchandise. Based on the value and/or gross weight; may differ according to the commodity. Duty Drawback: The preparation of a refund request for part or all of customs duty or domestic tax paid on imported merchandise that was subsequently manufactured into a different article or re-exported. Fish and Wildlife (F&W): The government charges a fee for any shipment requiring fish and wildlife clearance. The amount assessed by F&W depends upon the port of entry into the United States. Formal Entry: Required for shipments valued at more than $,000 (U.S.) or for shipments containing specific commodities designated by U.S. Customs and Border Protection. In-Transit Bond (IT Bond): Allows a shipment to be transported or warehoused under U.S. Customs and Border Protection supervision until it is formally entered into the customs territory of the United States and duty is paid, or until it is exported from the United States. Live Entry: A type of U.S. Customs and Border Protection entry that typically requires a visa license from the export country when mandated by U.S. Customs and Border Protection (such as textiles). These shipments usually require a formal entry and an additional day of customs clearance. Marking Notice Processing: Special documents must be filed for a shipment not properly marked with the country of origin. A customs Power of Attorney must also be completed and on file with brokerage before the shipment can be forwarded to the consignee for proper marking. Merchandise Processing Fee: A non-refundable fee charged by U.S. Customs and Border Protection for administrative expenses for processing an imported shipment requiring formal entry. NAFTA Processing: Special processing to ensure that the required NAFTA documentation on a shipment is complete to allow any applicable reduced tariff. Other Government Agency (OGA) Entry: Other government agencies work with U.S. Customs and Border Protection on regulating and controlling commodities coming into the United States from other countries. Special documents must be submitted to these agencies for shipments that contain controlled commodities. These agencies include the Food and Drug Administration (FDA), Department of Agriculture (USDA) and the Federal Communications Commission (FCC), among others. Overtime Service: When additional, non-routine activities are required for entry of merchandise, selected services may be performed by UPS at the request of the importer. Services offered include (but are not limited to) manipulations, labeling, inventory, etc. Please contact a brokerage specialist if there is a need for additional clearance services. Post Entry Services: Protest: A request from an importer to recoup the overpayment of duty to U.S. Customs and Border Protection due to a description discrepancy or misclassification on the customs entry. Supplemental Information Letter: A request from an importer to obtain corrections to an entry filed with U.S. Customs and Border Protection prior to liquidation. Voluntary Tender: A request from an importer to submit additional duties owed to U.S. Customs and Border Protection, where submission is initiated by the customer. Single Entry Bond (SEB): A onetime bond issued to ensure compliance with U.S. laws and regulations. When an SEB is necessary, we will contact the importer prior to customs clearance. Temporary Import Entry: A special customs entry for merchandise to be brought into the country exempt of duty, provided the merchandise exits the country within a certain amount of time and under U.S. Customs and Border Protection supervision. Transportation Handling Fee: Assessed when shipments are removed from the UPS system, at the request of the importer, to be forwarded to another broker for clearance. The shipments are transferred from the UPS-bonded

112 110 Additional Services International Services (continued) facility to the designated bonded agent s facility. A bonded carrier or cartman must be used to transfer goods in-bond from UPS to another carrier based on approval to move the goods from U.S. Customs and Border Protection. The transfer may be denied by UPS Supply Chain Solutions SM brokerage services. Warehouse/Foreign Trade Zone (FTZ) Fee: A fee assessed to the customer when a request is made by the importer to file a warehouse or Foreign Trade Zone entry. These types of entries are non-routine and must be requested by the importer to UPS Supply Chain Solutions. Certificate of Origin Can be prepared by UPS on behalf of the shipper for goods manufactured and originating within the United States. The fee is $10 per shipment. Currency Conversion Rate Fee Charges to a payer s account in a foreign currency will be converted to the payer s currency using a weekly exchange rate secured through Major Money Center Banks. The fee is.75 percent of the currency amount converted. Excess Value Insurance A shipment is automatically protected against loss or damage up to $100. Additional protection up to $50,000 per package is available upon request. The charge for each additional $100 insured value or fraction thereof is $.35. Refer to the Terms and Conditions beginning on page 144 for more information. Non-Resident Importer (NRI) Applicable When Shipping to Canada If you use the Bill Duty, Tax and Shipping Charges to Shipper (Free Domicile billing option) frequently, you should open an NRI account. A Non-Resident Importer is a shipper in the U.S. who acts as the importer of record to the Canadian government. The shipper files the Power of Attorney (clearance authorization) with UPS for clearance of goods in Canada and is responsible for the payment of all Canadian duties, taxes and brokerage fees. The customsclearance process is transparent to the consignee: The consignee is not involved. Goods are delivered after clearance. The shipper undertakes all importing responsibilities as required by Canadian law and must maintain records on all importation into Canada for a period of time prescribed by the Canadian government (for U.S. NRI account holders, that period is six years). The NRI option can be utilized on air or ground shipments. The shipper should mark the Prepaid billing option on the waybill, record their six-digit NRI shipper number in the Shipper s UPS Account No. section of the waybill and record their NRI brokerage account number in the Special Instructions section of the waybill. A customer who would like to set up an NRI account must contact their UPS representative. Saturday Delivery Saturday delivery is available for UPS Worldwide Express Plus SM and UPS Worldwide Express SM. Refer to UPS.com or call for delivery areas. Each Express Envelope or package must bear a Saturday Delivery routing label. A $1.50 fee for each shipment is billed to the payer of the transportation charges. Shipper s Export Declaration (S.E.D.) We can prepare and file an S.E.D. on your behalf when all data required is provided and we obtain proper Power of Attorney. The charge per shipment is $10. UPS Capital SM Through its international lending opportunities letters of credit, export receivables and financing for companies located in emerging markets that buy U.S. goods UPS Capital can help remove many of the barriers of doing business internationally. To reduce the risks of non-payment, avoid bad debt or manage international collections, refer to for more information. UPS Exchange Collect SM A contractual service for financial settlement of goods shipped using UPS s international services. After shipment is made, but prior to delivery, payment for the value of the goods is received by UPS from the importer. UPS will not accept cash, checks, credit cards, PayPal or Western Union money/ wire transfers. Once the final delivery has been verified through UPS s technology, the value of the goods is electronically remitted to the exporter s bank account less any applicable service charge. Who Should Use Exchange Collect? Companies looking to expand into new global markets and grow their customer base, without assuming additional payment risk. Companies looking to increase top-line international sales without a corresponding increase in accounts receivables. Companies with late-paying customers or high receivable write-offs. WorldShip, WorldShip International, UPS Connect or a UPS-approved UPS OnLine

113 Process Your Shipment 111 International Services (continued) Compatible vendor shipping system is required. The shipper selects the Exchange Collect option in WorldShip and simply enters information for: the value of goods that the shipper wishes UPS to collect from the consignee, the currency for the financial transaction, the percentage of the service charge the consignee will pay and the address of the consignee. All of our billing options are available for Exchange Collect shipments. UPS will bill transportation charges, any applicable duties and taxes, as well as any additional charges associated with the shipment. UPS will collect any service charges associated with the financial transaction from the wire transfer remittance to the exporter. For information on origin and destination countries where Exchange Collect services are available, please call or visit UPS.com. UPS World Ease SM A contract service for companies with multiple shipments to a single country on the same day. This service also provides a solution for shipments destined to multiple countries in the European Union. Through an automated shipment preparation process, summary documentation is prepared and transmitted with your shipments to UPS, enabling a single customsclearance procedure covering all shipments in the consolidation. This guaranteed service is a feature of UPS Worldwide Express NA1 SM, UPS Worldwide Express SM, UPS Worldwide Expedited SM and UPS Standard To Canada. As multiple shipments will travel together until customs clearance, transit times may vary from traditional single-shipment transit times. Call for further information. Note: Hazardous Materials/ International Dangerous Goods are not accepted in UPS SonicAir service. Note: A fuel surcharge is applied to all UPS SonicAir shipments. For details regarding the fuel surcharge, go to UPS.com. Note: For UPS SonicAir shipments, additional surcharges may apply. Call for domestic shipments or for international shipments to obtain more information. UPS SonicAir Domestic Shipments more than 5 pounds and up to 70 pounds within the commercial airline priority package guidelines (additional weight 70 pounds or less): $1.5 per pound or fraction thereof. Commercial airline fee charged for packages weighing more than 70 pounds or multiple pieces exceeding priority package guidelines, assessed in 50-pound increments (additional airbill more than 70 pounds): $85 per 50 pounds or fraction thereof. Each additional 50 pounds, or fraction thereof, on drive-only shipments more than 50 pounds (additional weight drive service only): $15. Insured value protection is available. Additional charges and conditions apply. Call for details. Pickup or delivery on holidays including New Year s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas (holidays): $60. Pickup or delivery before 8:00 a.m. or after 8:00 p.m. Monday through Friday, or on a weekend (early morning, late evening and weekend service): $45. Switching from one airline to another when a direct flight is not available to the destination and more than one airline must be used (switch): $16. Each hour a courier must wait beyond the first 15 minutes for a pickup, accrued at 15-minute intervals (waiting time): $30 per hour. International Overtime customs clearance and additional after-hours fees may apply to international deliveries. Domestic same-day transport to U.S. gateway city up to 50 pounds combined with international service: $115. Additional 50-pound increments after the first 50 pounds for domestic same-day, combined with international service: $85. Additional mileage charge for international shipments may apply (varies by country). Call for details. Each hour a courier must wait beyond the first 15 minutes for a pickup, accrued at 15-minute intervals (waiting time): $75 per hour. Insured value protection is available. Additional charges and conditions apply. Call for details. International documentation charges: Commercial invoice up to 10 line items $1 Each line item thereafter..... $ Layout fee for customs duties and taxes %

114 11 Automated Processing Note: Hazardous Materials requiring shipping papers and International Dangerous Goods requiring a Shipper s Declaration for Dangerous Goods are not accepted through UPS Internet Shipping. Shipping Solutions All of our technology shipping solutions will help you ship more efficiently. You choose which one is right for your business. All UPS shipping systems offer: Fast and easy shipping to any of the worldwide destinations served by UPS. Point-and-click entry of addressbook information. Archived shipping history that can be tracked with the click of a mouse. Increased accuracy and reduced errors compared to cumbersome paper forms. Ship Notification to alert your recipients about a requested shipment. To determine the right UPS solution for you, simply refer to the descriptions that follow: UPS Solution WorldShip UPS Internet Shipping UPS CampusShip TM Shipping Environment Centralized Shipping (shipping room, warehouse) Decentralized Shipping (independent employees, front office, administrative staff, etc.) Decentralized Shipping with Centralized Control (independent employees, front office, administrative staff, etc., with administrator controls) Features and Benefits Full-featured software for high-performance shipping: Import shipments for batch processing. Access the shipping industry s largest suite of return services, including electronic return labels. Integrated export documentation simplifies international shipping. All your employees can print UPS labels from their desktop PCs: Web-based shipping system allows anyone in your company to ship from anywhere. No software or setup required. Gain control and reporting on your employees shipping activities: A customized Web-based shipping system allows anyone in your company to ship or track from anywhere, but gives complete visibility and control to the shipping decision maker. No software required.

115 Process Your Shipment 113 Shipping Solutions (continued) UPS Internet Shipping on UPS.com Whether you are shipping a domestic or international package, follow a few simple steps and in no time, your package will be ready to go. UPS Internet Shipping is fast, easy and resides on UPS.com, so there is no software to install. Everyone in your organization will have an easy way to ship, track and schedule a pickup with UPS from their desktop. Applicable restrictions are set forth in the required UPS Internet Shipping click-wrap agreement, the UPS Tariff and the Terms and Conditions beginning on page 144. Advantages Quickly determine the rates of UPS service options, making it easier to choose the service that best fits your needs and budget. Create professional shipping labels from your inkjet or laser printer. Store the addresses you ship to frequently, and reuse them with a simple point and click. Your shipment information is stored, so it s easy to track previous shipments (including signature) or to verify past shipment information and rates. Arrange for a driver to pick up your shipments or find one of 5,000 drop-off locations without leaving our site. Generate all required export documentation for international shipments. Note: For a copy of WorldShip, go to or call To use this software, you will need a UPS account number, and you must be a daily pickup customer. A contract is required for Hazardous Materials/International Dangerous Goods service. WorldShip Manage all of your domestic and international shipping functions right from your desktop computer with WorldShip, our free shipping software. Advantages With WorldShip you can: Access the full portfolio of UPS shipping services. Speed shipment processing with point-and-click address entry. Display current rates instantly with the built-in rate calculator. Customize your default settings to match your shipping preferences. Track packages or multi-piece shipments by reference number or tracking number through direct access to UPS.com. Receive and print proof of delivery information, including time of delivery and the name, address and signature of recipient. Alert up to five parties to requested shipments, exceptions and/or deliveries via Quantum View Notify SM. Generate all required export documentation for international shipments. Import and export data to/from your spreadsheet, database and word processing programs. Import shipment data in a batch and process it manually or automatically. Eliminate separate C.O.D. tags with Electronic C.O.D. processing. Process shipments with a future pickup date. Access the shipping industry s largest variety of return services, including Electronic Return Labels. Validate addresses individually as you prepare shipments, or validate all of the addresses in your address book through a batch process.

116 114 Automated Processing Shipping Solutions (continued) UPS CampusShip TM A Web-based, UPS-hosted shipping system that everyone in your enterprise can use. Perfect for businesses with employees who may be in the next office, the next building or even the next state, and who ship a few packages a day. Businesses such as law offices, banks and financial institutions, real estate firms and insurance agencies, just to name a few. CampusShip is designed with both portability and reporting capabilities in mind. You can use it wherever you are, whether in your office or on the road. You can manage the way your employees ship with UPS by controlling the types of services they use, requiring and validating a reference code (e.g., department code, cost code or client/matter code) even conveniently downloading all shipping activity within your company. From their desktop computers, your employees will have everything they need to prepare shipments, ship and track packages, schedule a pickup, even alert their recipients that a package is on its way. To learn more about CampusShip, call PICK-UPS. Advantages Accessible from any computer connected to the Internet. Conserves resources, since system needs no installation and users need minimal training. Access to global and personal address books. Customizable to your business needs. Import address books, employee data, shipper account numbers and reference codes. Import from or link to external address books. Validate reference codes according to your business rules. notification of shipment, delivery or exception status. Facilitate return shipments. Access to all UPS billing options, including billing to your credit card or procurement card. Efficiently allocating costs to either internal departments or specific clients. Generate all required export documentation for international shipments.

117 DELIVERY TO NAME 3 WEIGHT WEIGHT ENTER LTR IF LETTER DIMENSIONAL WEIGHT If Applicable CHARGES 4 ND DAY See instructions on back. Call PICK-UPS ( ) AIR $ for additional information. CHARGE 5 TRACKING NUMBER $ 1 SHIPMENT FROM SHIPPER S OPTIONAL INSURED VALUE UPS ACCOUNT NO. Contents are automatically $ UPS SERVICES protected 3 $ up to $100. For insured WEIGHT ACCOUNT value over $100, see instructions. AMOUNT DIMENSIONAL NO. ENTER LTR WEIGHT C.O.D. WEIGHT IF LETTER If Applicable REFERENCE NUMBER If C.O.D., enter amount to be $ $ collected and attach completed UPS C.O.D. tag to package. AMOUNT 6 ADDITIONAL NAME TELEPHONE An Additional Handling Charge applies for certain HANDLING $ items. CHARGE 4See instructions. See instructions on back. Call PICK-UPS ( ) for additional information. TOTAL CHARGE COMPANY CHARGES $ 5 TRACKING NUMBER 7 STREET ADDRESS 1 SHIPMENT FROM METHOD SHIPPER S OF UPS ACCOUNT NO. UPS PAYMENT ACCOUNT CITY AND STATE ZIP CODE NO. REFERENCE NUMBER 8 RECEIVER S / THIRD PARTY S UPS ACCT. NO. OR MAJOR CREDIT CARD NO. COMPANY STREET ADDRESS CITY AND STATE NAME COMPANY STREET ADDRESS CITY AND STATE DELIVERY TO NAME COMPANY STREET ADDRESS CITY AND STATE TELEPHONE TELEPHONE See instructions on back. Call THIRD PICK-UPS PARTY S COMPANY ( ) NAME for additional information. TOTAL STREET ADDRESS TRACKING NUMBER CHARGES BILL BILL BILL THIRD CREDIT American Express CHECK SHIPPER RECEIVER PARTY CARD Diner s Club Discover OPTIONAL INSURED 3 VALUE MasterCard Contents are automatically $ WEIGHT SERVICES Visa protected up to $100. For insured ENTER LTR value over $100, RECORD ACCOUNT NO. IN SECTION 8 WEIGHT see instructions. IF LETTER AMOUNT C.O.D. If C.O.D., enter amount to be $ collected and attach completed EXPIRATION UPS C.O.D. tag to package. DATE AMOUNT 6 ADDITIONAL An Additional 4 NEXT Handling DAY Charge applies for certain HANDLING items. See AIR instructions. SAVER CHARGE CHARGE 5 CHARGES $ $ DIMENSIONAL WEIGHT $ If Applicable 1 SHIPMENT FROM 7 BILL BILL BILL THIRD CREDIT American Express CHECK DEPT./FLR. Residential CITY AND STATE ZIP CODE SHIPPER S METHOD SHIPPER RECEIVER PARTY CARD UPS ACCOUNT NO. OPTIONAL Diner s INSURED ClubVALUE Contents are automatically $ UPS OF SERVICES Discover protected 3up to $100. For insured WEIGHT DIMENSIONAL $ ACCOUNT value over $100, see instructions. PAYMENT MasterCard ENTER LTR AMOUNT WEIGHT NO. WEIGHT IF LETTER If Applicable The shipper authorizes UPS to act as forwarding agent for export control and customs purposes. The shipper certifies that these commodities, technology ZIP CODE or software ZIP CODE RECORD ACCOUNT NO. IN SECTION 8 Visa were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. C.O.D. REFERENCE NUMBER If C.O.D., enter amount to be $ 9 SHIPPER S DATE OF SHIPMENT $ collected and attach completed UPS C.O.D. tag to package. AMOUNT SIGNATURE 8 RECEIVER S / THIRD PARTY S UPS ACCT. NO. OR MAJOR CREDIT CARD NO. EXPIRATION 6 4 CHARGES DATE ADDITIONAL NAME TELEPHONE An Additional Handling Charge applies NEXT for DAY certain EXPRESS HANDLING $ items. See TYPE instructions. OF AIR (INT L) TELEPHONE See instructions on back. Call PICK-UPS ( ) CHARGE SERVICE THIRD PARTY S COMPANY NAME $ FOR WORLDWIDE EXPRESS SHIPMENTS for additional information. TOTAL /00 W Mark an X in this box if shipment only DOCUMENTS COMPANY CHARGES contains documents of no commercial value. $ ONLY TRACKING NUMBER STREET ADDRESS 5 SATURDAY SATURDAY $ 7 PICKUP DELIVERY BILL BILL BILL THIRD CREDIT American See instructions. Express CHECK See instructions. STREET ADDRESS 1 SHIPMENT FROM SHIPPER RECEIVER PARTY CARD METHOD Diner s Club SHIPPER S DEPT./FLR. Residential CITY AND STATE OF OPTIONAL ZIP CODE Discover INSURED VALUE UPS ACCOUNT NO. Contents are automatically $ UPS PAYMENT SERVICES MasterCard $ protected up to $100. For insured ACCOUNT Visa value over 4 WEIGHT $100, see instructions. AMOUNT DIMENSIONAL RECORD ACCOUNT NO. IN SECTION 8 CITY AND STATE NO. ZIP CODE ENTER LTR WEIGHT The shipper authorizes UPS to act as forwarding agent for export control and customs purposes. The shipper certifies that these commodities, technology ZIP CODE C.O.D. WEIGHT IF LETTER If Applicable REFERENCE NUMBER or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. If C.O.D., enter amount to be $ $ 9 SHIPPER S 8 RECEIVER S / THIRD PARTY S UPS ACCT. NO. OR DATE MAJOR OF SHIPMENT CREDIT collected CARD and attach NO. completed EXPIRATION UPS C.O.D. tag to package. AMOUNT DATE EXTREMELY URGENT DELIVERY TO SIGNATURE 5 NEXT DAY AIR 6 EARLY A.M. ADDITIONAL NAME NAME TELEPHONE An Additional CHARGE Handling Charge applies for certain TELEPHONE HANDLING $ items. See instructions. THIRD PARTY S COMPANY NAME CHARGE 6 SATURDAY SATURDAY See instructions on back. Call PICK-UPS ( ) PICKUP DELIVERY TOTAL COMPANY for additional information. See instructions. See instructions /00 W COMPANY STREET ADDRESS CHARGES $ TRACKING NUMBER INSURED VALUE 7 BILL BILL THIRD Contents are automatically $ BILL RECEIVER PARTY CREDIT American protected Express up to $100. For insuredcheck STREET ADDRESS STREET ADDRESS SHIPPER DEPT./FLR. Residential CITY AND STATE METHOD DOMESTIC OPTIONAL CARD value over $100, see instructions. AMOUNT ONLY Diner s Club 1 SHIPMENT FROM SERVICES ZIP CODE OF Discover SHIPPER S PAYMENT MasterCard C.O.D. UPS ACCOUNT NO. If C.O.D., enter amount to be $ UPS Visa collected and attach completed CITY AND STATE ACCOUNT UPS C.O.D. tag to package. AMOUNT The shipper authorizes UPS to act as forwarding agent for export control and customs purposes. The shipper certifies that these commodities, technology or softwar e were CITY AND STATE ZIP ZIP CODE RECORD ACCOUNT NO. IN SECTION 8 NO. CODE exported from the United States in accordance with the Expor t Administration Regulations. Diversion contrary to U.S. law is prohibited. REFERENCE NUMBER 9 SHIPPER S 8 RECEIVER S / THIRD PARTY S UPS ACCT. NO. OR DATE MAJOR OF SHIPMENT VERBAL CONFIRMATION OF DELIVERY CREDIT CARD NO. EXPIRATION See instructions. SIGNATURE DATE EXTREMELY URGENT DELIVERY TO 7 ADDITIONAL NAME NAME TELEPHONE TELEPHONE An Additional Handling Charge applies for certain HANDLING THIRD PARTY S COMPANY NAME items. See instructions. CHARGE /00 W TOTAL COMPANY COMPANY STREET ADDRESS CHARGES STREET ADDRESS STREET ADDRESS CITY AND STATE (INCLUDE COUNTRY CITY IF INTERNATIONAL) AND STATE 3 WEIGHT WEIGHT WHOLE LBS. ONLY EXTREMELY URGENT DELIVERY TO NAME COMPANY STREET ADDRESS CITY AND STATE DEPT./FLR. Residential ZIP CODE TELEPHONE 3 EARLIEST DELIVERY TIME If the receiver is not available for delivery prior to 8:00 a.m. (9:00 a.m. Saturday), record the earliest time that delivery should be attempted /00 W CHARGES 4 See instructions on back. Visit UPS.com or call PICK-UPS GROUND ( ) for additional information. S.D.P. $ SHIPPING TRACKING NUMBER CHARGES 1 SHIPMENT FROM 5 INSURED VALUE SHIPPER S Contents are automatically UPS $ ACCOUNT NO. UPS protected up to $100. For insured $ value over $100, see instructions. AMOUNT ACCOUNT OPTIONAL NO. SERVICES REFERENCE NUMBER C.O.D. shipping may be available at UPS.com. 6 ADDITIONAL An Additional Handling Charge applies for certain NAME TELEPHONE HANDLING $ items. See instructions. CHARGE TOTAL COMPANY 3 $ CHARGES WEIGHT DIMENSIONAL LARGE AIR WHOLE LBS. ONLY WEIGHT PACKAGE 7 WEIGHT IF APPLICABLE BILL BILL BILL THIRD CREDIT STREET ADDRESS METHOD American Express CHECK SHIPPER RECEIVER PARTY CARD Diner s Club OF Discover PAYMENT MasterCard Visa CITY AND STATE ZIP CODE RECORD ACCOUNT NO. IN SECTION 8 4 See instructions on back. Visit UPS.com or call PICK-UPS 3 DAY 8 RECEIVER S / THIRD PARTY S UPS ACCT. NO. OR MAJOR CREDIT CARD NO. EXPIRATION ( ) for additional information. SELECT S.D.P. DATE SHIPPING DELIVERY TO TRACKING NUMBER CHARGES NAME TELEPHONE THIRD PARTY S COMPANY NAME 1 SHIPMENT FROM 5 INSURED VALUE SHIPPER S Contents are automatically $ UPS ACCOUNT STREET NO. ADDRESS protected up to $100. For insured UPS value over $100, see instructions. AMOUNT COMPANY ACCOUNT OPTIONAL NO. SERVICES REFERENCE NUMBER CITY AND STATE ZIP CODE C.O.D. shipping is available at UPS.com. STREET ADDRESS DEPT./FLR. Residential Delivery 6 ADDITIONAL An Additional Handling Charge applies for certain NAME The shipper authorizes UPS to act as forwarding agent for TELEPHONE export control and customs purposes. The shipper certifies that these HANDLING commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. items. See instructions. CITY AND STATE ZIP CODE CHARGE 9 SHIPPER S DATE OF SHIPMENT TOTAL COMPANY SIGNATURE CHARGES All shipments are subject to the terms contained in the UPS Tariff and Terms and Conditions of Service, which are available at UPS.com and local UPS offices /04 MW STREET ADDRESS CITY AND STATE DELIVERY TO NAME COMPANY STREET ADDRESS CITY AND STATE TELEPHONE ZIP CODE DEPT./FLR. ZIP CODE OVERSIZE Residential Delivery METHOD OF PAYMENT $ $ $ DEPT./FLR. ZIP CODE Residential 10 $ $ STREET ADDRESS SHIPPER S SIGNATURE CHARGES 8 BILL BILL BILL THIRD CREDIT CITY AND STATE SHIPPER RECEIVER PARTY ZIP CODE CARD American Express METHOD Diner s Club OF Discover PAYMENT MasterCard Visa The shipper authorizes UPS to act as forwarding agent for export control and customs purposes. The shipper certifies that these commodities, technology or software ZIP CODE RECORD ACCOUNT NO. IN SECTION 9 were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. 9 SHIPPER S 9 RECEIVER S / THIRD PARTY S UPS ACCT. NO. OR MAJOR CREDIT CARD NO. SIGNATURE Visa RECORD ACCOUNT NO. IN SECTION 8 8 RECEIVER S / THIRD PARTY S UPS ACCT. NO. OR MAJOR CREDIT CARD NO. 9 SHIPPER S SIGNATURE BILL SHIPPER BILL RECEIVER THIRD PARTY S COMPANY NAME STREET ADDRESS CITY AND STATE BILL THIRD PARTY CREDIT CARD American Express Diner s Club Discover MasterCard THIRD PARTY S COMPANY NAME CITY AND STATE DATE OF SHIPMENT /00 W $ $ $ $ $ $ $ ZIP CODE CHARGES CHECK EXPIRATION DATE The shipper authorizes UPS to act as forwarding agent for export control and customs purposes. The shipper certifies that these commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. $ $ $ $ CHECK CHARGES EXPIRATION DATE The shipper authorizes UPS to act as forwarding agent for export control and customs purposes. The shipper certifies that these commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. All shipments are subject to the terms contained in the UPS Tariff and Terms and Conditions of Service, which are available at UPS.com and local UPS offices. ZIP CODE DATE OF SHIPMENT /04 MW DATE OF SHIPMENT Process Your Shipment 115 Manual Processing Documentation UPS Air Shipping Documents (ASDs) A manual recording option for domestic air shipments that combines an address label, a tracking label and a shipping record into one form. Detailed preparation instructions are printed on the reverse side of each ASD. ASDs are available for each of the following services: UPS Next Day Air Early A.M. UPS Next Day Air (may also be used for UPS Worldwide Express SM ) UPS Next Day Air Saver UPS nd Day Air A.M. UPS nd Day Air UPS nd Day Air Shipping Document 1Z UPS nd Day Air A.M. Shipping Document PLEASE PRESS HARD YOU ARE MAKING 3 COPIES ( ) 1Z PLEASE PRESS HARD YOU ARE MAKING 3 COPIES ( ) SATURDAY PICKUP See instructions. ND DAY AIR A.M. UPS Next Day Air Saver Shipping Document 1Z SATURDAY PICKUP See instructions. SHIPPER S COPY UPS Next Day Air UPS Worldwide Express SM XShipping Document/ / PLEASE PRESS HARD YOU ARE MAKING 3 COPIES ( ) 1Z / Unless a greater value is recorded in writing on this receipt, the shipper agrees that the released value of each package covered by this receipt is $100, which is a reasonable value under the circumstances surrounding the transportation. In addition, the maximum value per package is $50,000, except for packages shipped via a UPS Letter Center, in which case the maximum value is $500 per package. The maximum liability per package assumed by UPS shall not exceed $100, regardless of the purchase of insurance for protection in excess of $100. The maximum liability per package assumed by the applicable insurance company shall not exceed $50,000 (less $100), except for packages shipped via a UPS Letter Center, in which case the maximum liability per package assumed by the applicable insurance company shall not exceed $500 (less $100), regardless of the value in excess of the maximum. SHIPPER S COPY Next Day Air Early A.M. XShipping Document / / PLEASE PRESS HARD YOU ARE MAKING 3 COPIES ( ) X SATURDAY PICKUP See instructions. 1Z PLEASE PRESS HARD YOU ARE MAKING 3 COPIES ( ) : X / Unless a greater value is recorded in writing on this receipt, the shipper agrees that the released value of each package covered by this receipt is $100, which is a reasonable value under the circumstances surrounding the transportation. In addition, the maximum value per package is $50,000, except for packages shipped via a UPS Letter Center, in which case the maximum value is $500 per package. The maximum liability per package assumed by UPS shall not exceed $100, regardless of the purchase of insurance for protection in excess of $100. The maximum liability per package assumed by the applicable insurance company shall not exceed $50,000 (less $100), except for packages shipped via a UPS Letter Center, in which case the maximum liability per package assumed by the applicable insurance company shall not exceed $500 (less $100), regardless of the value in excess of the maximum. SHIPPER S COPY / / / X Unless a greater value is recorded in writing on this receipt, the shipper agrees that the released value of each package covered by this receipt is $100, which is a reasonable value under the circumstances surrounding the transportation. In addition, the maximum value per package is $50,000, except for packages shipped via a UPS Letter Center, in which case the maximum value is $500 per package. The maximum liability per package assumed by UPS shall not exceed $100, regardless of the purchase of insurance for protection in excess of $100. The maximum liability per package assumed by the applicable insurance company shall not exceed $50,000 (less $100), except for packages shipped via a UPS Letter Center, in which case the maximum liability per package assumed by the applicable insurance company shall not exceed $500 (less $100), regardless of the value in excess of the maximum. SHIPPER S COPY / / / Unless a greater value is recorded in writing on this receipt, the shipper agrees that the released value of each package covered by this receipt is $100, which is a reasonable value under the circumstances surrounding the transportation. In addition, the maximum value per package is $50,000, except for packages shipped via a UPS Letter Center, or packages containing jewelry (not including costume jewelry) shipped via UPS international service, in which case the maximum value is $500 per package. The maximum liability per package assumed by UPS shall not exceed $100, regardless of the purchase of insurance for protection in excess of $100. The maximum liability per package assumed by the applicable insurance company shall not exceed $50,000 (less $100), except for packages shipped via a UPS Letter Center, or packages containing jewelry (not including costume jewelry) shipped via UPS international service, in which case the maximum liability per package assumed by the applicable insurance company shall not exceed $500 (less $100), regardless of the value in excess of the maximum. SHIPPER S COPY / / / Unless a greater value is recorded in writing on this receipt, the shipper agrees that the released value of each package covered by this receipt is $100, which is a reasonable value under the circumstances surrounding the transportation. In addition, the maximum value per package is $50,000, except for packages shipped via a UPS Letter Center, in which case the maximum value is $500 per package. The maximum liability per package assumed by UPS shall not exceed $100, regardless of the purchase of insurance for protection in excess of $100. The maximum liability per package assumed by the applicable insurance company shall not exceed $50,000 (less $100), except for packages shipped via a UPS Letter Center, in which case the maximum liability per package assumed by the applicable insurance company shall not exceed $500 (less $100), regardless of the value in excess of the maximum. Note: Hazardous Materials/ International Dangerous Goods service is not available when using this manual documentation. UPS 3 Day Select SM S.D.P. (Same-Day Pickup) and UPS Ground S.D.P. Shipping Documents These documents are designed 3 UPS Ground S.D.P. OS 1 OS OS 3/LP SHIPPER S G COPY Shipping Document for convenience, by combining 4 K an address label, a tracking label 6 and a shipping record into one 3 UPS 3 Day Select form. Follow the detailed SM S.D.P. SHIPPER S 7 3 COPY Shipping Document 4 8 Q ( ) preparation instructions printed 6 on the reverse side of each form. 9 X 7 This form is not required when shipping from UPS.com. Attach the completed form to the 8 package and call PICK-UPS ( ) to schedule a same-day pickup. 9 A $5 per package service fee applies to all packages. PLEASE PRESS HARD YOU ARE MAKING 3 COPIES PLEASE PRESS HARD YOU ARE MAKING 3 COPIES X Unless a greater value is recorded in writing on this receipt, the shipper agrees that the released value of each package covered by this receipt is $100, which is a reasonable value under the circumstances surrounding the transportation. In addition, the maximum value per package is $50,000. The maximum liability per package assumed by UPS shall not exceed $100, regardless of the pur chase of insurance for protection in excess of $100. The maximum liability per package assumed by the applicable insurance company shall not exceed $50,000 (less $100), regardless of the value in excess of the maximum. Claims not made within 9 months after delivery of the package or, in the case of non-delivery, within 9 months after a r easonable time for delivery has elapsed, are waived. Neither UPS nor the applicable insurance company shall be liable for any special, incidental, or consequential damages. This form is not required when shipping from UPS.com. Unless a greater value is recorded in writing on this receipt, the shipper agrees that the released value of each package covered by this receipt is $100, which is a reasonable value under the circumstances surrounding the transportation. In addition, the maximum value per package is $50,000. The maximum liability per package assumed by UPS shall not exceed $100, regardless of the purchase of insurance for protection in excess of $100. The maximum liability per package assumed by the applicable insurance company shall not exceed $50,000 (less $100), regardless of the value in excess of the maximum. Claims not made within 9 months after delivery of the package or, in the case of non-delivery, within 9 months after a r easonable time for delivery has elapsed, are waived. Neither UPS nor the applicable insurance company shall be liable for any special, incidental, or consequential damages.

118 116 Manual Processing Documentation Note: International Dangerous Goods service requires a contract. UPS Worldwide Services Waybill A manual recording option designed for your routine international shipments. The UPS Waybill serves as a checklist for customs and other government information required in your declaration. Detailed information fields to fully address your shipment and to include required customs information. Various billing options to specify how payment of charges is handled. Shipment-level detail enables shipment pricing and shipment tracking. With your authorization, the U.S. Shipper s Export Declaration (S.E.D.) can be prepared by UPS on your behalf. The UPS Waybill helps you or your customers easily reconcile the charges. Documenting an Export Shipment UPS uses export/import documents you prepare to properly declare your shipment to customs in both the country of export and the country of import. The required documents are submitted to customs to determine the applicable duties and taxes in the destination country. This documentation may include: An invoice. A U.S. Shipper s Export Declaration (S.E.D.). A Certificate of Origin or a North American Free Trade Agreement (NAFTA) Certificate of Origin. Shipments using the waybill are covered by applicable UPS service guarantees. For details, call the UPS International Customer Service Center at When you use a UPS Worldwide Services Waybill for multiplepackage shipments to the same Other documents based on value, nature and destination of shipment. A UPS OnLine or UPS OnLine Compatible vendor shipping system, UPS Internet Shipping or UPS CampusShip TM that supports full international service, makes completing the invoice, S.E.D., Certificate of Origin or NAFTA Certificate easy. In order to file an S.E.D. electronically, users can log in directly to the U.S. Government Automated Export System (AES) Web site at to obtain the appropriate information for recipient, only the lead package requires a waybill. Each additional package must have an address label and a UPS Worldwide Services Tracking Label. Detailed preparation instructions are included on the reverse side of the waybill. completing their UPS shipment. UPS recommends electronic filing as the preferred method for S.E.D. filing. WorldShip 4.0 or higher and some UPS OnLine Compatible vendor shipping systems connect to AESDirect to allow customers to file their S.E.D. electronically to the Census Bureau and U.S. Customs and Border Protection. UPS will charge a fee of $10 per shipment when asked to create and file an S.E.D. on behalf of the shipper. All required data must be provided and Power of Attorney granted.

119 Process Your Shipment 117 Documenting an Export Shipment (continued) Use your WorldShip, UPS Internet Shipping, UPS CampusShip TM or UPS OnLine Compatible vendor shipping system that supports full international service or fill out a UPS Worldwide Services Waybill. Document Shipments A document* is generally defined as a written, typed or printed communication of no commercial value. International documents shipped in an Express Envelope or in any other packaging generally do not require an invoice. Non-document Shipments International shipments containing items other than documents typically require one original and two copies of a commercial invoice in addition to the UPS Waybill or UPS OnLine-generated shipping label. Packages destined for Puerto Rico require one original and one copy of a commercial invoice in addition to the UPS Air Shipping Document or UPS OnLine-generated shipping label. Complete an Invoice: Usually, one original and two copies of the commercial invoice (one original and one copy for Puerto Rico) are required for international shipments. Please call for specific country requirements. Business or personal stationery may be used if it contains all the information shown on the blank invoice. A blank invoice can be found on page 119 or at UPS.com.** In addition, a sample copy of a completed invoice is available for review at UPS.com. Prepare an S.E.D.: One copy of the S.E.D. is required if: Any single schedule B commodity, technology or software in the shipment is valued at more than $,500 (U.S.). This also applies to shipments between the U.S. and Puerto Rico. An export license or license exemption is required, regardless of the value of the contents of the shipment. An S.E.D. is not required for shipments to Canada unless the commodities are being exported under an export license or license exemption or the shipment is destined for a third country. A blank S.E.D. can be found on page 11 or at UPS.com.** In addition, a sample copy of a completed S.E.D. is available for review at UPS.com. Important: A Destination Control Statement should be placed on the commercial invoice to ensure prompt delivery. The correct wording of the statement is shown below and may be written, stamped or typed on the documentation: These commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. Complete a Certificate of Origin: In addition to the one original and two copies of a commercial invoice, a Certificate of Origin is required to clear customs in many countries. Call to determine if your shipment will require a Certificate of Origin. A blank Certificate of Origin can be found on page 13 or at UPS.com.** In addition, a sample copy of a completed Certificate of Origin is available for review at UPS.com. Note: WorldShip, UPS Internet Shipping and UPS CampusShip prompt you to complete required export documentation as you process an international shipment. Additionally, WorldShip enables you to automate your international documentation preparation through data import capabilities. *Call for a list of items that are classified as documents in your destination country. **This form can also be completed online and printed; go to Export Documentation in the Documentation and Labels section under the Resources tab at UPS.com, and then click on Go to International Forms for Export.

120 118 Manual Processing Documentation Documenting an Export Shipment (continued) Complete a NAFTA Certificate of Origin for shipments to Canada and Mexico: For goods that are made in a NAFTA country and meet NAFTA eligibility requirements, a NAFTA Certificate of Origin should be included along with one original and two copies of the commercial invoice. This certificate will allow goods that are NAFTA-eligible originating under the NAFTA Rules of Origin to qualify for the reduced or eliminated duty provisions under the North American Free Trade Agreement. For information regarding eligibility under the North American Free Trade Agreement, contact your local U.S. Customs and Border Protection office. A blank NAFTA Certificate of Origin can be found on pages 15 and 16 or at UPS.com.* In addition, a sample copy of a completed NAFTA Certificate of Origin is available for review at UPS.com. Enclose all required export documentation in the UPS Waybill pouch or in an envelope marked Export Documents. Securely affix pouch or envelope to the lead package. *This form can also be completed online and printed; go to Routing Form in the Documentation and Labels section under the Resources tab at UPS.com, and then click on Download. Using a UPS Routing Form Take advantage of UPS-guaranteed import delivery options including fixed import rates. Use the Routing Form to instruct your international business partners to ship to you using UPS. A blank Routing Form can be found on pages 17 and 18.

121 Process Your Shipment 119 Invoice Date: Bill of Lading/Air Waybill No.: Invoice Number: Purchase Order No.: Terms of Sale (Incoterm): Reason for Export: SHIP TO: Tax ID/VAT No.: Contact Name: Company Name: Company Address: SHIPPER INFORMATION: Tax ID/VAT No.: Contact Name: Company Name: Company Address: City: State/Province: Postal Code: Country: Telephone No.: ID: SOLD TO: Tax ID/VAT No.: Contact Name: Company Name: Company Address: City: State/Province: Postal Code: Country: Telephone No.: ID: City: State/Province: Postal Code: Country: Telephone No.: ID: No. Units Unit of Measure Description of Goods (include Harmonized Tariff Number if known) Country of Origin Unit Value Total Value Additional Comments: Declaration Statement: Shipper Signature/Title Date: Invoice Line Total: Discount/Rebate: Invoice Sub-Total: Freight Charges: Insurance: Other (Specify type) : Invoice Total Amount: Currency Code: Total Number of Packages: Total Weight (indicate LBS or KGS): These commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited.

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123 Process Your Shipment 11 U.S. DEPARTMENT OF COMMERCE Economics and Statistics Administration U.S. CENSUS BUREAU BUREAU OF EXPORT ADMINISTRATION FORM 755-V ( ) SHIPPER S EXPORT DECLARATION OMB No a. U.S. PRINCIPAL PARTY IN INTEREST (USPPI) (Complete name and address) ZIP CODE. DATE OF EXPORTATION 3. TRANSPORTATION REFERENCE NO. 11b. USPPI S EIN (IRS) OR ID NO. c. PARTIES TO TRANSACTION Related Non-related 14a. ULTIMATE CONSIGNEE (Complete name and address) 14b. INTERMEDIATE CONSIGNEE (Complete name and address) 15a. FORWARDING AGENT (Complete name and address) 15b. FORWARDING AGENT S EIN (IRS) NO. 6. POINT (STATE) OF ORIGIN OR FTZ NO. 7. COUNTRY OF ULTIMATE DESTINATION 18. LOADING PIER (Vessel only) 19. METHOD OF TRANSPORTATION (Specify) 14. CARRIER IDENTIFICATION CODE 15. SHIPMENT REFERENCE NO. 10. EXPORTING CARRIER 11. PORT OF EXPORT 16. ENTRY NUMBER 17. HAZARDOUS MATERIALS Yes No 1. PORT OF UNLOADING (Vessel and air only) 13. CONTAINERIZED (Vessel only) Yes No 0. SCHEDULE B DESCRIPTION OF COMMODITIES (Use columns -4) D/F or M (1) SCHEDULE B NUMBER () QUANTITY SCHEDULE B UNIT(S) (3) 18. IN BOND CODE SHIPPING WEIGHT (Kilograms) (4) VIN/PRODUCT NUMBER/ VEHICLE TITLE NUMBER (5) 19. ROUTED EXPORT TRANSACTION Yes No VALUE (U.S. dollars, omit cents) (Selling price or cost if not sold) (6) 7. LICENSE NO./LICENSE EXCEPTION SYMBOL/AUTHORIZATION 8. ECCN (When required) 9. Duly authorized officer or employee The USPPI authorizes the forwarder named above to act as forwarding agent for export control and customs purposes. 30. I certify that all statements made and all information contained herein are true and correct and that I have read and understand the instructions for preparation of this document, set forth in the Correct Way to Fill Out the Shipper s Export Declaration. I understand that civil and criminal penalties, including forfeiture and sale, may be imposed for making false or fraudulent statements herein, failing to provide the requested information or for violation of U.S. laws on exportation (13 U.S.C. Sec. 305; U.S.C. Sec. 401; 18 U.S.C. Sec. 1001; 50 U.S.C. App. 410). Signature Confidential Shipper s Export Declarations (or any successor document) wherever located, shall be exempt from public disclosure unless the Secretary determines that such exemption would be contrary to the national interest (Title 13, Chapter 9, Section 301 (g)). Title Export shipments are subject to inspection by U.S. Customs Service and/or Office of Export Enforcement. Date 31. AUTHENTICATION (When required) Telephone No. (Include Area Code) address This form may be printed by private parties provided it conforms to the official form. For sale by the Superintendent of Documents, Government Printing Office, Washington, DC 040, and local Customs District Directors. The Correct Way to Fill Out the Shipper s Export Declaration is available from the U.S. Census Bureau, Washington, DC 033.

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125 Process Your Shipment 13 US Certificate of Origin The undersigned (Owner or Agent) (Name and Address of Shipper) declares that the following mentioned goods shipped on on the date consigned to: are the product of the United States of America. MARKS AND NUMBERS NO. OF PKGS BOXES OR CASES WEIGHT IN KILOS GROSS DESCRIPTION Bill of Lading Air Waybill No.: Sworn to before me this day of 0 Signature of Owner or Agent The, a recognized Chamber of Commerce under the laws of the State of, has examined the manufacturer s invoice or shipper s affidavit concerning the origin of the merchandise and according to the best of its knowledge and belief, finds that the products named originated in the United States of North America. Secretary

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127 Process Your Shipment 15 DEPARTMENT OF THE TREASURY UNITED STATES CUSTOMS SERVICE See Instruction Sheet for Paperwork Reduction Act Notice NORTH AMERICAN FREE TRADE AGREEMENT CERTIFICATE OF ORIGIN Please print or type 19 CFR , 181. Bill of Lading / Air Waybill No.: 1. EXPORTER NAME AND ADDRESS. BLANKET PERIOD (DD/MM/YY) FROM TO TAX IDENTIFICATION NUMBER: 3. PRODUCER NAME AND ADDRESS 4. IMPORTER NAME AND ADDRESS TAX IDENTIFICATION NUMBER: TAX IDENTIFICATION NUMBER: 5. DESCRIPTION OF GOOD(S) 6. HS TARIFF CLASSIFICATION NUMBER PREFERENCE PRODUCER CRITERION 9. NET COST 10. COUNTRY OF ORIGIN I CERTIFY THAT: THE INFORMATION ON THIS DOCUMENT IS TRUE AND ACCURATE AND I ASSUME THE RESPONSIBILITY FOR PROVING SUCH REP- RESENTATIONS. I UNDERSTAND THAT I AM LIABLE FOR ANY FALSE STATEMENTS OR MATERIAL OMISSIONS MADE ON OR IN CON- NECTION WITH THIS DOCUMENT; I AGREE TO MAINTAIN, AND PRESENT UPON REQUEST, DOCUMENTATION NECESSARY TO SUPPORT THIS CERTIFICATE, AND TO INFORM, IN WRITING, ALL PERSONS TO WHOM THE CERTIFICATE WAS GIVEN OF ANY CHANGES THAT COULD AFFECT THE ACCU- RACY OR VALIDITY OF THIS CERTIFICATE; THE GOODS ORIGINATED IN THE TERRITORY OF ONE OR MORE OF THE PARTIES, AND COMPLY WITH THE ORIGIN REQUIREMENTS SPECIFIED FOR THOSE GOODS IN THE NORTH AMERICAN FREE TRADE AGREEMENT, AND UNLESS SPECIFICALLY EXEMPTED IN ARTICLE 411 OR ANNEX 401, THERE HAS BEEN NO FURTHER PRODUCTION OR ANY OTHER OPERATION OUTSIDE THE TERRITORIES OF THE PARTIES; AND THIS CERTIFICATE CONSISTS OF PAGES, INCLUDING ALL ATTACHMENTS. 11a. AUTHORIZED SIGNATURE 11b. COMPANY c. NAME (Print or Type) 11d. TITLE 11e. DATE (DD/MM/YY) 11f. TELEPHONE NUMBER (Voice) (Facsimile) Based on Customs Form 434

128 16 PAPERWORK REDUCTION ACT NOTICE: This information is needed to carry out the terms of the North American Free Trade Agreement (NAFTA). NAFTA requires that, upon request, an importer must provide Customs with proof of the exporter s written certification of the origin of the goods. The certification is essential to substantiate compliance with the rules of origin under the Agreement. You are required to give us this information to obtain a benefit. NORTH AMERICAN FREE TRADE AGREEMENT CERTIFICATE OF ORIGIN INSTRUCTIONS For purposes of obtaining preferential tariff treatment, this document must be completed legibly and in full by the exporter and be in the possession of the importer at the time the declaration is made. This document may also be completed voluntarily by the producer for use by the exporter. Please print or type: FIELD 1: FIELD : FIELD 3: FIELD 4: State the full legal name, address (including country) and legal tax identification number of the exporter. Legal taxation number is: in Canada, employer number or importer/exporter number assigned by Revenue Canada; in Mexico, federal taxpayer s registry number (RFC); and in the United States, employer s identification number or Social Security Number. Complete field if the Certificate covers multiple shipments of identical goods as described in Field #5 that are imported into a NAFTA country for a specified period of up to one year (the blanket period). FROM is the date upon which the Certificate becomes applicable to the good covered by the blanket Certificate (it may be prior to the date of signing this Certificate). TO is the date upon which the blanket period expires. The importation of a good for which preferential treatment is claimed based on this Certificate must occur between these dates. State the full legal name, address (including country) and legal tax identification number, as defined in Field #1, of the producer. If more than one producer s good is included on the Certificate, attach a list of additional producers, including the legal name, address (including country) and legal tax identification number, cross-referenced to the good described in Field #5. If you wish this information to be confidential, it is acceptable to state Available to Customs upon request. If the producer and the exporter are the same, complete field with SAME. If the producer is unknown, it is acceptable to state UNKNOWN. State the full legal name, address (including country) and legal tax identification number, as defined in Field #1, of the importer. If the importer is not known, state UNKNOWN ; if multiple importers, state VARIOUS. FIELD 5: Provide a full description of each good. The description should be sufficient to relate it to the invoice description and to the Harmonized System (H.S.) description of the good. If the Certificate covers a single shipment of a good, include the invoice number as shown on the commercial invoice. If not known, indicate another unique reference number, such as the shipping order number. FIELD 6: For each good described in Field #5, identify the H.S. tariff classification to six digits. If the good is subject to a specific rule of origin in Annex 401 that requires eight digits, identify to eight digits, using the H.S. tariff classification of the country into whose territory the good is imported. FIELD 7: For each good described in Field #5, state which criterion (A through F) is applicable. The rules of origin are contained in Chapter Four and Annex 401. Additional rules are described in Annex 703. (certain agricultural goods), Annex 300-B, Appendix 6 (certain textile goods) and Annex (certain automatic data processing goods and their parts). NOTE: In order to be entitled to preferential tariff treatment, each good must meet at least one of the criteria below. Preference Criteria FIELD 8: FIELD 9: FIELD 10: FIELD 11: A The good is wholly obtained or produced entirely in the territory of one or more of the NAFTA countries as referenced in Article 415. Note: The purchase of a good in the territory does not necessarily render it wholly obtained or produced. If the good is an agricultural good, see also criterion F and Annex (Reference: Article 401(a) and 415) B The good is produced entirely in the territory of one or more of the NAFTA countries and satisfies the specific rule of origin, set out in Annex 401, that applies to its tariff classification. The rule may include a tariff classification change, regional value-content requirement, or a combination thereof. The good must also satisfy all other applicable requirements of Chapter Four. If the good is an agricultural good, see also criterion F and Annex (Reference: Article 401(b)) C D E F The estimated average burden associated with this collection of information is 15 minutes per respondent or recordkeeper depending on individual circumstances. Comments concerning the accuracy of this burden estimate and suggestions for reducing this burden should be directed to U.S. Customs Service, Paperwork Management Branch, Washington DC 09. Do not send completed forms to this office. The good is produced entirely in the territory of one or more of the NAFTA countries exclusively from originating materials. Under this criterion, one or more of the materials may not fall within the definition of wholly produced or obtained, as set out in Article 415. All materials used in the production of the good must qualify as originating by meeting the rules of Article 401(a) through (d). If the good is an agricultural good, see also criterion F and Annex (Reference: Article 401(c)) Goods are produced in the territory of one or more of the NAFTA countries but do not meet the applicable rule of origin, set out in Annex 401, because certain non-originating materials do not undergo the required change in tariff classification. The goods do nonetheless meet the regional value-content requirement specified in Article 401(d). This criterion is limited to the following two circumstances: 1. The good was imported into the territory of a NAFTA country in an unassembled or disassembled form but was classified as an assembled good, pursuant to H.S. General Rule of Interpretation (a), or. The good incorporated one or more non-originating materials, provided for as parts under the H.S., which could not undergo a change in tariff classification because the heading provided for both the good and its parts and was not further subdivided into subheadings, or the subheading provided for both the good and its parts and was not further subdivided. NOTE: This criterion does not apply to Chapters 61 through 63 of the H.S. (Reference: Article 401(d)) Certain automatic data processing goods and their parts, specified in Annex 308.1, that do not originate in the territory are considered originating upon importation into the territory of a NAFTA country from the territory of another NAFTA country when the most-favored-nation tariff rate of the good conforms to the rate established in Annex and is common to all NAFTA countries. (Reference: Annex 308.1) The good is an originating agricultural good under preference criterion A, B, or C above and is not subject to a quantitative restriction in the importing NAFTA country because it is a qualifying good as defined in Annex 703., Section A or B (please specify). A good listed in Appendix 703.B.7 is also exempt from quantitative restrictions and is eligible for NAFTA preferential tariff treatment if it meets the definition of qualifying good in Section A of Annex NOTE 1: This criterion does not apply to goods that wholly originate in Canada or the United States and are imported into either country. NOTE : A tariff rate quota is not a quantitative restriction. For each good described in Field #5, state YES if you are the producer of the good. If you are not the producer of the good, state NO followed by (1), (), or (3), depending on whether this certificate was based upon: (1) your knowledge of whether the good qualifies as an originating good; () your reliance on the producer s written representation (other than a Certificate of Origin) that the good qualifies as an originating good; or (3) a completed and signed Certificate for the good, voluntarily provided to the exporter by the producer. For each good described in Field #5, where the good is subject to a regional value content (RVC) requirement, indicate NC if the RVC is calculated according to the net cost method; otherwise, indicate NO. If the RVC is calculated over a period of time, further identify the beginning and ending dates (DD/MM/YY) of that period. (Reference: Articles 40.1, 40.5) Identify the name of the country ( MX or US for agricultural and textile goods exported to Canada; US or CA for all goods exported to Mexico; or CA or MX for all goods exported to the United States) to which the preferential rate of customs duty applies, as set out in Annex 30., in accordance with the Marking Rules or in each party s schedule of tariff elimination. For all other originating goods exported to Canada, indicate appropriately MX or US if the goods originate in that NAFTA country, within the meaning of the NAFTA Rules of Origin Regulations, and any subsequent processing in the other NAFTA country does not increase the transaction value of the goods by more than seven percent; otherwise JNT for joint production. (Reference: Annex 30.) This field must be completed, signed, and dated by the exporter. When the Certificate is completed by the producer for use by the exporter, it must be completed, signed, and dated by the producer. The date must be the date the Certificate was completed and signed. Based on Customs Form 434 (Back)

129 Process Your Shipment 17 UPS Import Services UPS Routing Form TO: Contact Company Address City State/Province Country Postal Code Phone This is to inform you that we have chosen UPS as our transportation carrier. Until further notice, please forward all UPS-compatible package freight shipments to us through this carrier or their agents. See reverse side for more service details. Thank you for your cooperation. Respectfully, (Signature) (Name Please Print) (Title) (DD/MM/YY) FROM: Contact Company Address City State/Province Country Postal Code Phone (over)

130 18 UPS Import Services Service Option* Unless otherwise stated, send all shipments via: UPS Worldwide Express Plus SM UPS Worldwide Express NA1 SM UPS Worldwide Express SM UPS 3 Day Select SM (From Canada) UPS Standard (From Canada) Other please explain: UPS Worldwide Expedited SM Billing Option* Unless otherwise stated, charges should be billed to: Receiver using Import Freight Collect billing option Receiver using other billing option Shipper Other please explain: Receiver s UPS Account Number Provide the Receiver s 6-digit UPS Account Number, which will be entered in the sender s automated shipping system or in the appropriate field of the UPS Waybill.* Declared Value for Carriage Declare value for carriage on UPS Waybill/shipping record. Specific instructions: Do not declare value for carriage on UPS Waybill/shipping record. Remarks: *Verify availability. Copyright United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved Rev. 10/03

131 Process Your Shipment 19 Other Charges Domestic The following information applies to all levels of UPS domestic service except UPS SonicAir, unless otherwise indicated. Additional Handling An Additional Handling charge of $5 may be applied to the following: Any article that is encased in an outside shipping container made of metal or wood. Any item, such as a barrel, drum, pail or tire, that is not fully encased in a corrugated cardboard shipping container. Any package with the longest side exceeding 60 inches or its second-longest side exceeding 30 inches. Any package qualifying as a Large Air Package. An Additional Handling charge will not be assessed to packages qualifying for a Large Package Surcharge. UPS also reserves the right to assess the charge for any package that, in UPS s sole discretion, requires special handling. Address Correction If UPS is unable to deliver any package or if the package has an incorrect or incomplete address, UPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, the shipper will be provided with the correct address and an Address Correction charge will be assessed: $10 for UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., UPS nd Day Air and UPS 3 Day Select SM. $5 for UPS Ground. For customers using WorldShip, UPS Internet Shipping or UPS CampusShip TM, city, state and ZIP Code combinations are automatically validated within each system. UPS Internet Shipping and UPS CampusShip can validate your address against our street level address database. Destination Outside Service Area If delivery of a UPS Next Day Air Early A.M. shipment is requested to a destination outside the Early A.M. service area, UPS reserves the right to assess a billing adjustment fee of $10 per shipment. Hazardous Materials UPS accepts Hazardous Materials only from customers with UPS Hazardous Materials contracts and automatic daily pickups, and then for transport only within and between the United States and Puerto Rico. No domestic contract is required for Other Regulated Materials (ORM-D) ground shipments, some dry ice shipments, materials prepared in accordance with Title 49 C.F.R and Excepted Quantities as defined in International Air Transport Association (IATA).7. The Hazardous Materials charge per package requiring shipping papers under Title 49 C.F.R. Section is $0 for UPS Ground shipments and $30 for all other domestic services. Refer to the UPS Hazardous Materials Guide at UPS.com for carrier requirements, restrictions and updates, or call the UPS Hazardous Materials Support Center at for details.

132 130 Other Charges Domestic (continued) Missing/Invalid Account Number or Refusal Fee An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges: A $10 charge per package will be assessed for shipments with a missing or invalid account number. Additionally, if the consignee or third party fails to pay the shipping charges, the original shipper will be billed the shipping charges. Over Maximum Limits Packages with an actual weight of more than 150 pounds, or that exceed 108 inches in length, or exceed a total of 165 inches in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. If found in the UPS system, they are subject to one of the following additional charges: Over Maximum Weight: $50 Over Maximum Length: $50 Over Maximum Size: $50 Refer to the Terms and Conditions beginning on page 144 and the UPS Tariff at UPS.com for details. Pickup of Return Service Shipments A Pickup charge of $10 will be assessed when a pickup is requested for a UPS 3 Day Select SM or UPS Ground Return Service package when no other packages are shipped.

133 Process Your Shipment 131 International The following information applies to all levels of UPS international service except UPS SonicAir, unless otherwise indicated. Address Correction If UPS is unable to deliver any package or if the package has an incorrect or incomplete address, UPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, the shipper will be provided with the correct address, and an Address Correction charge will be assessed: $10 for UPS Worldwide Express Plus SM, UPS Worldwide Express NA1 SM, UPS Worldwide Express SM, UPS Worldwide Expedited SM and UPS Standard To Canada. Bill Receiver/Freight Collect Refusal Fee An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges: A $10 charge per shipment will be assessed for international shipments with a missing or invalid account number. Additionally, if the consignee or third party fails to pay the shipping charges, the original shipper will be billed the shipping charges. Disbursement Fee Importers are responsible for payment of duties and taxes. When funds are not provided in advance by the importer, a fee of two percent (minimum of $5) of the amount advanced by UPS will be charged. Extended Area Surcharge An Extended Area Surcharge applies to UPS Worldwide Express Plus, UPS Worldwide Express NA1, UPS Worldwide Express and UPS Worldwide Expedited shipments for some international origins and destinations. Visit UPS.com or call to determine if a particular origin or destination is classified as an Extended Area. The fee is $0 per shipment or $.0 per pound, whichever is greater. International Dangerous Goods International Dangerous Goods (IDG) packages requiring Shippers Declarations, as defined under the International Civil Aviation Organisation (ICAO) and published in the International Air Transport Association (IATA) Dangerous Goods Regulations, are accepted for transportation only as a contractual service. The additional charge for each such package is $40. (Excepted Quantities require a contract for IDG service, but are not subject to the additional IDG charge.) UPS accepts International Dangerous Goods only for transportation within and between defined international service areas. For additional information, call the Hazardous Materials Support Center at Over Maximum Limits Packages with an actual weight of more than 150 pounds, or that exceed 108 inches in length, or exceed a total of 165 inches in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. If found in the UPS system, they are subject to one of the following additional charges: Over Maximum Weight: $50 Over Maximum Length: $50 Over Maximum Size: $50 Refer to the Terms and Conditions beginning on page 144 and the UPS Tariff at UPS.com for details.

134 13 Service Restrictions Note: For additional service restrictions, refer to the Terms and Conditions beginning on page 144. To view the UPS Tariff, visit UPS.com. *When preparing Hazardous Materials packages for UPS 3 Day Select service, packages must be prepared in accordance with applicable air regulations. Many products that are not regulated or do not require shipping papers via Ground service are fully regulated when transported via air. Hazardous Materials are accepted for transportation in UPS 3 Day Select service only in passenger aircraft quantities prepared according to the requirements set forth in Title 49 of the Code of Federal Regulations (49 C.F.R.) and the UPS Hazardous Materials Guide at UPS.com. In addition, Hazardous Materials are only accepted in the UPS system from those customers who have a daily pickup account and have signed an Agreement for Transportation of Hazardous Materials or have those provisions incorporated into their existing customized contract for shipping service with UPS. When using UPS 3 Day Select Hundredweight Service, Hazardous Materials/ Dangerous Goods, combustible liquids and all Other Regulated Materials (ORM-D) are prohibited. Alcoholic Beverages UPS accepts alcoholic beverage shipments for transportation only among and within certain states. Please call PICK-UPS to determine in which states UPS transports alcoholic beverages. C.O.D. Collect On Delivery (C.O.D.) service is not available for domestic Ground S.D.P., 3 Day Select S.D.P. and international services. Firearms Firearms will be accepted for transportation only according to the terms and conditions contained in the UPS Tariff. Hazardous Materials and International Dangerous Goods Hazardous Materials, as defined and regulated under Title 49 of the Code of Federal Regulations (49 C.F.R.), and International Dangerous Goods, as defined under the International Civil Aviation Organisation (ICAO) and published in the International Air Transport Association (IATA) Dangerous Goods Regulations, are accepted for transportation only as a contractual service domestically within and between all 50 states and Puerto Rico, and internationally within or between defined service areas. To receive Hazardous Materials or International Dangerous Goods service, the shipper must sign a contract and agree to the provisions set forth in the approved UPS Agreement for Transportation of Hazardous Materials or the approved UPS Agreement for Transportation of International Dangerous Goods. Contact the UPS Hazardous Materials Support Center at for details. Other Regulated Materials (ORM-D) packages are accepted for transportation without a contract within the 48 contiguous United States when properly packaged, marked and shipped via UPS Ground or UPS Ground Hundredweight Service. UPS Standard To Canada service is available for ORM-D shipments without a contract provided the shipper has reviewed the required checklist and service restrictions with a UPS representative. ORM-D (Consumer Commodity) packages shipped via UPS Air Services and UPS 3 Day Select SM * within the United States and Puerto Rico, as well as all UPS Worldwide service offerings internationally, are accepted for transportation on a contractual basis only. Jewelry International shipments containing jewelry (not including costume jewelry) are limited to a maximum value of $500 per package. Maximum Length The maximum length per package is 108 inches or 70 centimeters. Maximum Size The maximum size per package is 165 inches or 419 centimeters in length and girth combined. For irregularly shaped air packages, see page 16 for instructions. Maximum Value Shippers are prohibited from shipping and UPS does not accept for transportation articles having a value of more than $50,000. Additionally, more restrictive value limits apply for packages shipped as a result of a request for service made through the Internet by a shipper who has a UPS Internet Shipping account only; packages returned via Print Return Label, Print and Mail Return Label, Electronic Return Label or 1 UPS Pickup Attempt Return Services; packages shipped via a UPS Drop Box; and Prepaid Letters. Refer to the Terms and Conditions beginning on page 144 for more information. Maximum Weight For domestic shipments, the maximum actual weight per package is 150 pounds. For international shipments, the maximum weight of a package may vary by destination or origin. Call the UPS International Customer Service Center at for details. Maximum Weight for a Hazardous Materials/ International Dangerous Goods Package The maximum weight for a Hazardous Materials/International Dangerous Goods package is 70 pounds, unless further restricted in the UPS Hazardous Materials Guide at UPS.com. Call the UPS Hazardous Materials Support Center at for details. Restricted and Prohibited Articles (Export) The following items may be shipped to countries outside the United

135 Process Your Shipment 133 States, where service is allowed, on a contractual basis only: Alcoholic beverages* Dangerous goods Diagnostic specimens Perishables Personal effects** Plants Seeds Tobacco Service is limited and is subject to certain restrictions. Call the UPS International Customer Service Center at for further details. The following articles are not accepted for transportation by UPS to countries outside the United States: Animal products, non-domesticated Furs Live animals Firearms and weapons It is the shipper s responsibility to comply with current government regulations or laws applicable in each country. Shipments are subject to inspection and possible delay by customs officials or representatives of other government agencies. Certain countries have additional prohibited articles. For additional information, call the UPS International Customer Service Center at Restricted and Prohibited Articles (Import) The following items may be shipped into the United States on a contractual basis only: Alcoholic beverages*** Dangerous goods Diagnostic specimens Perishables Personal effects Plants Seeds Tobacco Service is limited and is subject to certain restrictions. Call the UPS International Customer Service Center at for further details. The following articles are prohibited by UPS: Animal products, non-domesticated Firearms and weapons Furs Ivory Live animals It is the shipper s responsibility to comply with current government regulations or laws applicable in each country. Shipments are subject to inspection and possible delay by customs officials or representatives of other government agencies. Certain countries have additional prohibited articles. For additional information, call the UPS International Customer Service Center at Return Services UPS Return Services are not provided via UPS Next Day Air Early A.M., UPS Next Day Air Saver, UPS nd Day Air A.M. and international services. (If you are not using a WorldShip, UPS Internet Shipping, UPS CampusShip TM or UPS OnLine Compatible vendor shipping system, packages delivered in the 48 contiguous states can be retrieved with a Call Tag via UPS Ground.) Hazardous Materials requiring shipping papers cannot be retrieved via UPS Return Services. See pages 150 and 151 for value limits on Return Services packages. Tobacco Various states restrict the sale and/or transportation of tobacco products. Shippers are prohibited from shipping, and no service shall be rendered in the transportation of, any tobacco products that shippers are not authorized to ship under applicable state law or that are addressed to recipients not authorized to receive such shipments under applicable state law. UPS Hundredweight Service UPS Hundredweight Service is available only for customers receiving a daily pickup. UPS Next Day Air Early A.M. is not available. Express Envelopes are excluded. UPS Return Services are not provided. Hazardous Materials packages requiring shipping papers as described under Title 49 C.F.R. Section are not accepted in UPS Hundredweight Service. In addition, all Other Regulated Materials (ORM-D) and combustible liquids with a flashpoint of 141 degrees or less require shipping papers when transported by air; therefore, they are prohibited in the UPS 3 Day Select SM Hundredweight and Air Hundredweight services. Note: For additional service restrictions, refer to the Terms and Conditions beginning on page 144. To view the UPS Tariff, visit UPS.com. *Alcoholic beverage shipments are accepted for transportation only from certain states. Please call PICK-UPS to determine in which states UPS accepts such shipments. **Shipment of personal effects is permitted only to Canada. No contract is required. ***Alcoholic beverage shipments are accepted for transportation only to certain states. Please call PICK-UPS to determine in which states UPS accepts such shipments. No contract is required.

136 134 Access to UPS Whether you use WorldShip, UPS Internet Shipping* or UPS CampusShip TM, sending your shipment is easy. Arrange for a pickup or drop it off at any of these convenient locations. It s your choice. Note: Hazardous Materials and International Dangerous Goods services are offered on a contractual basis only for those customers with an automatic daily pickup. (Domestic shipments of ORM-D, small quantity exceptions and dry ice are acceptable without a contract and may be shipped using UPS Ground Service via a daily pickup account, On-Call Pickup service, WorldShip, UPS Internet Shipping, UPS CampusShip TM, Customer Centers and authorized shipping outlets.) *Applicable restrictions are set forth in the required UPS Internet Shipping click-wrap agreement, the UPS Tariff and the Terms and Conditions beginning on page 144. Automatic Daily Pickup Customers who receive a daily UPS pickup can always count on their service provider to pick up any packages that are ready. See page 15 for Weekly Service Charges. UPS On-Call Pickup SM This service is available Monday through Friday for all UPS services. Additionally, Saturday pickup is available for all Next Day Air and nd Day Air services. UPS On-Call Pickup service gives you the convenience of having your shipment picked up at your home or office simply by scheduling your pickup via UPS.com or by calling PICK-UPS. In most areas, you can request same-day pickup. Otherwise, you can schedule a pickup in Schedule a Pickup UPS.com advance for the next business day, or later in the week, regardless of where you are located. It s easy with UPS On-Call Pickup. The UPS Store TM The UPS Store locations are independently owned and operated by licensed franchisees of Mail Boxes Etc., Inc., an indirect subsidiary of United Parcel Service, Inc. UPS acquired Mail Boxes Etc. (MBE) in April 001. Mail Boxes Etc., a UPS company, is the world s largest franchisor of retail shipping, postal and business services. In 003, over 3,000 Mail Boxes Etc. locations in the United States and Puerto Rico adopted the UPS brand, becoming The UPS Store with new low rates direct from UPS PICK-UPS Same Day Future Day Same Day Future Day Air** $4.00 $4.00 $4.00 $4.00 Ground and 3 Day Select*** $4.00 $.00 $5.00 $4.00 International No Charge No Charge No Charge No Charge **The pickup fee for air Express Envelopes and packages is waived for customers with daily pickup accounts. ***Customers scheduling a pickup for Ground or 3 Day Select packages on UPS.com will first need to generate a UPS Shipping Label using UPS Internet Shipping or other approved UPS shipping system. Otherwise, call PICK-UPS. Most locations of The UPS Store offer a full range of business and communications services, including: UPS shipping services Packing services Office/packing supplies Mailbox services Copying Faxing Document finishing services To locate The UPS Store, select Find Locations under the Shipping tab on UPS.com, call PICK-UPS or go to UPS Drop Box You can use Drop Boxes for Express Envelopes and Paks shipped via UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., UPS nd Day Air, UPS Worldwide Express Plus SM and UPS Worldwide Express SM services. Each offers the latest possible pickup times. Packages and Express Envelopes having a value of more than $500 cannot be shipped via a UPS Drop Box. To find conveniently located Drop Boxes, select Find Locations under the Shipping tab on UPS.com or call PICK-UPS.

137 Process Your Shipment 135 UPS Customer Center Customer Centers are UPSstaffed customer shipping locations usually found at UPS operating facilities, and at select storefront locations in major metropolitan areas. UPS Customer Centers offer a wide range of services to accommodate your business and personal shipping needs. You can drop off both domestic and international shipments here. To locate a Customer Center, select Find Locations under the Shipping tab on UPS.com or call PICK-UPS. Third-Party Retail Locations A third-party retail location (such as an authorized shipping outlet [ASO]) is an independently owned and operated business where packages can be shipped via UPS s air, ground and international services. Shipping rates may vary. To locate a third-party retail location, select Find Locations under the Shipping tab on UPS.com or call PICK-UPS. Certain restrictions apply. Refer to the Terms and Conditions beginning on page 144 for details. TM visit UPS.com or call PICK-UPS

138 136 Track* Your Shipment UPS Visibility Services UPS Visibility Services provide information about shipments as they move through the UPS system, from the time the shipper uploads package information to UPS to the time the package is delivered to the consignee. Visibility Services are designed to meet your varying needs for information and may provide information reactively (upon request) or proactively (as events occur). Channels for Visibility Services include UPS.com, UPS shipping systems and UPS OnLine Tools. The following UPS Visibility Services are currently available: Tracking Signature Tracking Quantum View Notify SM Quantum View Inbound SM Quantum View Outbound SM Quantum View SM Manage Convenient Numbers to Track Packages What Is a Tracking Number? We use a tracking number to identify and locate a package as it moves through the UPS system to its destination. A tracking number is automatically assigned to your package, whether you automatically or manually process your shipment. You or your customer can use this number to keep track of, locate and verify arrival of your package, as well as other details. What Is a Reference Number? For convenience, you can track a UPS package by a number of your choice. When you ship a package, assign a Reference Number to coordinate with your (or your customer s) billing or filing system. Your chosen reference number could be a purchase order number, a customer s job number or a phrase that helps you identify your shipment. The number you select can contain any combination of letters and numbers up to 35 characters. UPS InfoNotice SM The UPS InfoNotice indicates a delivery or pickup has been attempted. It links all packages for a delivery stop to one unique reference number (patent pending). Using the one number, your customer can have all packages associated with the stop tracked at once, eliminating the need to enter multiple tracking numbers. Here s how: Go to UPS.com, select the Tracking tab and enter the 1-digit UPS InfoNotice number. Receive detailed information about each package, such as shipper s name, C.O.D. amount, current package status and the next scheduled delivery day. Similar information is available by calling Once your customers have used the UPS InfoNotice to track their packages, they also can schedule future delivery dates or make arrangements to pick up their packages at their local UPS facility. *UPS tracking of your packages is subject to certain limitations. See the Terms and Conditions beginning on page 144 for details. To track your UPS SonicAir shipments, simply call or go to to track your same-day shipments.

139 Essential Information 137 UPS Visibility Services (continued) Convenient Ways to Track Packages At UPS.com : Just log on to the Home page, and you can track your package there. Or, click on the Tracking tab, and you re ready to track up to 5 different tracking numbers. From the location of your package to who signs for it when it arrives, it s all here with the click of a mouse. You can also track by using your own reference numbers. It s that easy. Via wireless devices: Track packages from virtually any wireless device anywhere, anytime. All you need is a text messaging or Web-enabled phone, Personal Digital Assistant or pager. To set up your UPS wireless connection, just visit info/wireless?loc=en_us. Within your business: Integrate UPS Tracking, one of the UPS OnLine Tools, into your business applications or onto your Web site. Use a tracking number or reference number. For more information, visit Through Send us an at [email protected]; then, specify your tracking or reference number. If tracking only one item, specify that number within the subject line. If tracking multiple packages, list all your tracking or reference numbers inside the body of the message. A detailed response will be sent to your address. Proof Of Delivery (P.O.D.) UPS Signature Tracking TM : Webbased package-tracking for instant access to vital information about shipments, including a digital signature image, at no additional charge. Highlights Ease: Convenient computerized tracking available 4 hours a day, 365 days a year. Service: Free, official UPS proof of delivery including full delivery address. Detail: Get full delivery address, a digital signature image, C.O.D. information and reference number information online. Sign up today at MyUPS.com. Proof Of Delivery (P.O.D.): Each request for P.O.D. of a shipment via fax or mail is subject to a $3 charge, to be assessed to the shipper. Verbal Confirmation of Delivery: A charge of $ is assessed per request for Verbal Confirmation of Delivery of a UPS Next Day Air Early A.M. package. Domestic UPS Delivery Confirmation, Signature Required and Adult Signature Required: Automatic confirmation of delivery for domestic shipments at $1 per package. Can be combined with one of the following options: Signature Required $1 additional Adult Signature Required $1.75 additional International Signature Required and Adult Signature Required: UPS Delivery Confirmation is included with each of these services; Delivery Confirmation is not available separately. The fee per shipment for each of these services is: Signature Required $ Adult Signature Required $.75 Available by using a WorldShip, UPS Internet Shipping, UPS CampusShip TM or UPS OnLine Compatible vendor shipping system meeting the most current specifications set forth in the UPS Guide to Labeling. The shipper selects Adult Signature Required under Delivery Confirmation, and a smart label is printed with all necessary information included. The printed delivery confirmations are mailed. See the Terms and Conditions beginning on page 144 for details.

140 138 Track* Your Shipment UPS Visibility Services (continued) *UPS tracking of your packages is subject to certain limitations. See the Terms and Conditions beginning on page 144 for details. Quantum View SM Quantum View Inbound SM A subscription-based information service that provides data files as frequently as hourly about UPS packages your suppliers ship to specific locations within your organization. By receiving proactive, detailed shipment information about your inbound UPS packages, you can: Improve inventory management and planning. Sell goods that are in transit from your suppliers. Efficiently allocate receiving and production staff based on incoming shipment volume. Reduce time spent tracking individual packages. Proactively notify your sales force and service technicians that critical shipments are on their way. Provide enhanced, proactive customer service. Get straight to analysis by using file formats that import directly into familiar desktop applications or enterprise systems. To subscribe and get more information on service options, visit Quantum View Inbound at MyUPS.com. Quantum View Outbound SM A subscription-based information service that provides data files as frequently as hourly about packages you ship using UPS. If you ship a large number of packages, this service proactively provides a broad view of critical outbound shipment data that can help you: Improve inventory management and planning. Bill your customers as soon as shipments arrive, improving your receivable processes. Provide proactive customer service by notifying customers before their shipment is scheduled to arrive. Aggregate shipping information across shipping platforms and/or multiple locations. Reduce time spent tracking individual packages. Get straight to analysis by using file formats that import directly into familiar desktop applications or enterprise systems. To subscribe and get more information on service options, visit Quantum View Outbound at MyUPS.com.

141 Essential Information 139 UPS Visibility Services (continued) Quantum View Notify SM Quantum View Notify sends proactive alerts of key shipment events to as many as five addresses per request, so you and your customers stay informed about the status of your most important packages. You can choose any combination of three critical shipment alerts for a particular package: when shipment information is received by UPS, when the package is delivered and when there is an exception which results in a change in the scheduled day of delivery. With Quantum View Notify you can: Provide proactive customer service by alerting customers before their shipment is scheduled to arrive. Proactively alert your sales force and service technicians that critical shipments have arrived. Use the service whenever you need visibility into a select number of critical shipments. Send information about critical shipments directly to your customers. Reduce time spent tracking individual packages. Quantum View Notify can be requested at the time a shipment is processed in WorldShip, UPS CampusShip TM, UPS Internet Shipping and UPS OnLine Compatible vendor shipping systems approved to use this service. Quantum View Notify can also be selected post-shipment at MyUPS.com. Quantum View SM Manage Planned for release on March 31, 004, Quantum View Manage allows you to receive proactive shipment status information without having to provide a tracking number. Information is available via a user-friendly Web interface. With Quantum View Manage, you can create customized views of shipment information, filter information and results, search by criteria you choose, set alerts, interested parties with shipment information, and download data. To subscribe and get more information on Quantum View Manage, contact your UPS representative or call PICK-UPS.

142 140 Understand Your Bill Key Areas: The amount due this period as well as amount outstanding from prior invoices. See page of the bill for details. Information on new or highlighted UPS offerings and our latest service enhancements. The return portion contains the amount due for this billing period only. The amount due line is shaded to make it easy to find. Our toll-free number for invoice questions and our hours of service. To write us about your invoice, please use the address listed. Summary of charges and adjustments for this billing period. Outbound shipments are separated from inbound shipments, as are additional charges and adjustments. This section also serves as a table of contents; page numbers direct you to details for each entry. Account status provides specifics about prior invoices, payments received and amounts outstanding. Shaded areas indicate invoices for which partial payments were received. Here is a sample of what your bill will look like. In addition, we have a variety of billing and payment options for flexibility in managing your business. Shipped from: ABC Company Robert Smith 100 Roberts Street Newton, NJ Account Status Weekly Payment Plan Payments Applied Invoice Number Invoice Date Amount Paid Dec * Dec Amount Outstanding (prior invoices) Please include the Return Portion of each outstanding invoice with your payment. Invoice Number Invoice Date Balance Due Dec Dec Total 1, Shaded areas indicate partial payment received. * This payment has not been fully applied due to insufficient detail. Delivery Service Invoice Invoice date January 3, 004 Invoice number Shipper number Page of 15 Billing Options Domestic Bill Shipper (Prepaid): Shipping charges billed to the shipper. Bill Consignee (Collect Billing): Shipping charges billed to the consignee. Bill Third Party (3rd Party): Shipping charges billed to a party other than the shipper or consignee. Bill Credit Card: Shipping charges billed to a major credit card (available when using UPS Internet Shipping, an Air Shipping Document or a UPS Waybill). We accept shipments for Collect and Third-Party billing as long as the consignee or third party has Shipped from: ABC Company Richard Smith 100 Roberts Street Newton, NJ Billed to: ABC COMPANY 00 MAIN STREET MORRISTOWN, NJ Account status summary Weekly Amount due this period $,34.5 Amount outstanding (prior invoices) $1, Total amount outstanding $3,34.5 Please include the Return Portion of each outstanding Invoice with your payment. See Account Status for details. Working weekends We know you work extra hours, and so do we. Stretch your work week with Saturday delivery. Delivery Service Invoice Invoice date January 3, 004 Invoice number Shipper number Page 1 of 15 For questions about your invoice, call: (800) Monday - Friday 8:00 a.m. - 9:00 p.m. EST or visit our Web site: or write: UPS P.O. Box Dallas, TX Thank you for using UPS. Summary 1/7/003-01/0/004 Page Charge Outbound 3 UPS OnLine WorldShip $9.5 5 Air Shipping Document $ Worldwide Service $ On-Call Pickup $ Internet Shipping $ Inbound 9 Collect $ Third Party $ Adjustments & Other Charges $ Weekly Service Charge $ 7.00 Amount due this Period $,34.5 UPS Payment terms require payment of this bill by January 14, 004. Payments not received by January 30, 004, are subject to a late fee of 5% of the Amount Due This Period. (Details in UPS Tariff available at UPS.com) Note: All transportation charges include a temporary fuel surcharge. Effective January 6, the fuel surcharge will be 1.00 percent. For more information, visit UPS.com. Please tear off and send with your payment in the enclosed envelope. Do not use staples or paper clips. Invoice date Return Portion January 3, 004 Invoice number Shipper number ABC COMPANY 00 MAIN STREET Amount due this period $,34.5 MORRISTOWN, NJ Amount enclosed If this billing address is incorrect, mark an X in this box and make the appropriate changes above. UPS P.O. BOX LOUISVILLE, KY a valid UPS account number and has agreed to accept the charges. Unless otherwise specified at the time of shipping, shipping charges are billed to the shipper. In the event of non-payment by consignee or third party, the charges are billed to the shipper. International Several billing options are available depending on the destination country and shipping method used. Prepaid: Shipper pays all shipping charges; consignee or importer pays duty and Value- Added Tax (V.A.T.). Freight Collect: Consignee or importer pays all shipping charges, duty and V.A.T. Note: Customers with contractual agreements in place may see additional details on their bill. Delivered Duty Paid, V.A.T. Unpaid: Shipper pays shipping charges and duty; consignee pays V.A.T. Bill Duty, Tax and Shipping Charges to Shipper (Free Domicile): Shipper pays destination country s duty and tax as well as all shipping charges. For shipments originating in the United States, third parties can be billed for either the shipping charges (Prepaid) or the shipping charges, duty and taxes. The thirdparty bill payer must have a valid UPS account number.

143 Essential Information 141 Billing Options (continued) For shipments originating outside the United States, third parties in the U.S. with valid UPS accounts can be billed via either of the following billing options: Prepaid Third Party: The third party pays all shipping charges, and the receiver pays Duty/ Tax/V.A.T., if applicable. Freight Collect Third Party: The third party pays shipping charges and, if applicable, Duty/Tax/V.A.T. These options are not available to and from every country. Please call to determine availability. Intra-country services outside the U.S. can be billed only to third parties in the same country where the shipment is moved and cannot be billed to a payer located in another country. Unless otherwise marked on the UPS Waybill or indicated in WorldShip, UPS Internet Shipping, UPS CampusShip TM or a UPS OnLine Compatible vendor shipping system, shipping charges are billed to the shipper s UPS account number, and the consignee or importer pays duty and V.A.T. Payment Options UPS may provide alternative payment terms to those shippers who, in the sole judgment of UPS, are appropriate risks. Where alternative payment terms are provided, the following provisions for payment of transportation and other charges will apply. For further details, refer to the UPS Tariff available at UPS.com. Debit EFT (Electronic Funds Transfer Plan) UPS electronically requests and deducts payment from your checking account for the amount of your current UPS invoice directly from your bank on a weekly or monthly* basis. Since your payments will always be requested on time, there is no need to have a prepayment on your account. This service is free. You receive a weekly or monthly UPS invoice for your review marked Paid by Bank. Invoices on this plan are not subject to late payment fees. Prepayment Plans With the weekly or monthly prepayment plans, your company provides UPS with an initial prepayment equal to four weeks of average billing to cover four weeks of anticipated charges. The prepayment amount may change depending on your shipping activity. Late payment fees apply.** Weekly Prepayment Plan: You receive a UPS invoice each week. Payment for all accumulated charges is due within seven days of receipt of each fourth invoice. If you exceed your prepayment amount prior to receipt of your fourth invoice, accumulated charges are due within seven days of receipt of the most recent invoice. Monthly* Prepayment Plan: You receive a UPS invoice each month. Payment is due within seven days of receipt of your invoice. Credit Extension Plan* To be eligible, you must use UPS transportation services and the Credit Extension Plan solely for business, commercial or agricultural purposes. By using this plan, you can enjoy the convenience of monthly invoice paying without using EFT or needing a prepayment on account. You are charged a fee once a year. The amount of your credit extension fee is based on your total annual charges and is subject to change annually. Payment on the invoice you receive monthly is due within seven days of receipt. Late payment fees apply.** Weekly Payment Plan Receive an invoice weekly and payment is due within seven days of receipt. Late payment fees apply.** UPS reserves the right to approve the plan requested. UPS Prepaid You can also purchase UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M. and UPS nd Day Air services in advance and use them anytime to ship Letters or packages up to 5 lbs. With UPS Prepaid, you purchase a quantity of Air Shipping Documents (ASDs) for UPS Next Day Air or UPS nd Day Air services. Then, whenever the need arises, simply attach the ASD, and the shipment is on its way. The maximum value for the contents of a Prepaid Letter or package is $100. *Monthly payment pursuant to this plan is only available to accounts with average charges of $00 or less per week. **The UPS Tariff (available at UPS.com) contains provisions for a late payment fee on past-due balances (including, without limitation, any previously assessed, but unpaid, late payment fees). The shipper should check with their bank to ensure that there are no fees for electronic transactions.

144 14 More Business Solutions Note: Visit or call for more information about UPS s global supply chain solutions. UPS Supply Chain Solutions SM Increasingly, companies are looking for ways to maximize efficiency and contain costs in their supply chain functions. UPS Supply Chain Solutions provides the proven experience and the global infrastructure to achieve enhanced business performance for its customers. A leading provider of specialized Supply Chain Design & Planning, Distribution & Logistics, Transportation & Freight and International Trade Management, UPS Supply Chain Solutions offers the best of both worlds a comprehensive portfolio of services and experienced supply chain professionals, plus the power of a global leader. Supply Chain Design & Planning We can help businesses streamline distribution networks, gain efficiencies, reduce costs, improve customer satisfaction and better utilize assets and capital. In addition, we offer specialized services across a number of industries, including automotive, consumer goods, healthcare, high tech and retail. Logistics & Distribution Services Our comprehensive logistics, distribution and post-sales support services will increase speed, flexibility, visibility and operational efficiencies. Order Fulfillment Warehousing, cross dock, pick and pack, kitting, final stage assembly, configuration, programming, retail-ready services and order processing Critical Order Fulfillment Warehousing, pick and pack, kitting, field stocking of inventory in worldwide network of facilities Reverse Logistics ISD (inspect, sort, disposition), screen and test, repair and refurbishment, warranty management, field tech support Transportation & Freight Services Move your freight efficiently around the globe. Whether transported via ocean, air, road or rail, we ll manage the complexities so you can manage the rest of your business. We offer a full portfolio of transportation and network management services to best fit your needs, regardless of the complexity or size of your shipments. We ll develop an integrated transportation strategy for you including best route, mode and carrier that helps reduce transit time and costs, while improving productivity, inventory velocity and customer service. Transport your freight on time. Whether you need to move components to production sites or deliver finished goods to retail shelves, we can meet your timing requirements by managing transportation services with global tracking. International Trade Management Simplify the complexities of executing international trade. Through trade, tariff and compliance consulting and hands-on experience, our forwarding specialists, licensed customs brokers and financial analysts can manage your import and export processing, compliance assessment programs and financial risks. A well-planned trade management strategy is an essential part of the infrastructure to support your supply chain. With customs brokerage, transportation management and freight forwarding services provided through our network of locations in 10 countries, products manufactured anywhere in the world can be transported across borders in shipments of any size and by any mode. From comprehensive logistics to global freight services, UPS Supply Chain Solutions is your single point of access for enhanced business performance. For more information, visit or call toll-free UPS Capital SM UPS Capital has a wide array of financial products to help your business grow, from solutions for enhancing your cash flow to trading internationally to managing risk. And, unlike other financial providers, UPS Capital offers a variety of lending opportunities for smaller domestic and international businesses. By combining financial services with other UPS solutions, you can gain both operational savings and new ways to finance your business. Whether using our Collect On Delivery (C.O.D.) accelerated payment services like UPS C.O.D. Automatic SM and UPS C.O.D. Secure SM, or UPS Capital Insurance Agency, Inc. s trade protection services that include Credit Insurance, Cargo Insurance and Flexible Parcel Insurance, we can help improve your balance sheet and can do things other financial services companies cannot.

145 Essential Information 143 For more information about UPS Capital, visit or call toll-free All credit subject to credit approval. Products may not be available in all areas. Loans made in California are pursuant to a Department of Corporations California Finance Lenders license. Insurance products are offered through UPS Capital Insurance Agency, Inc. and its agency partners. UPS Mail Innovations SM UPS Mail Innovations provides solutions to better manage the processing and distribution of business communications mail, generating savings on overall mailing costs and reducing time in transit. UPS Mail Innovations offers Expedited Mail Services for Flat Mail, Irregular Lightweight Parcels, Bound Printed Matter and Media Mail. We pick up your qualified mail, manifest the pieces by ZIP Code, and then induct them into the U.S. Postal Service facility nearest the final destination for delivery. Save on postal rates and processing costs, and get transit times comparable to First- Class Mail. For more information about UPS Mail Innovations, visit or call toll-free UPS Consulting UPS Consulting provides strategic supply chain management consulting. Our consulting teams offer clients supply chain management strategies that more closely align business goals with operational capabilities. UPS Consulting advises clients on areas that extend beyond fulfillment and distribution, such as supply chain strategy, planning, procurement, production, product design, channel strategy and cash management. For more information about UPS Consulting, visit or call UPS Trade Direct SM For companies looking for a directto-store or direct-to-consumer solution, UPS has the answer. UPS Trade Direct is the one-source solution that simplifies freight and package shipping to multiple locations in the same destination country. From origin to delivery, the effectiveness and visibility of UPS Trade Direct is the one answer that will provide efficiencies and enhance the service you provide to your customers. UPS Trade Direct includes: Consolidated movement and customs clearance of your packages and freight to their destination country Package delivery through the extensive UPS transportation network LTL delivery through UPS Supply Chain Solutions Returns processing in the destination country Visibility from origin to delivery Improved time in transit Who should use UPS Trade Direct? Medium to large manufacturers and international importers looking to: Reduce distribution costs and time to market Bypass costly distribution centers by labeling at origin and shipping Avoid time-consuming handoffs. Package and LTL shipments are entered directly into the UPS package and freight delivery systems Gain control of your shipments Origin to destination tracking of each shipment leaves no room for uncertainty Less handling means a reduced risk of error, loss and damage Access a single point of contact for hands-on accountability and problem resolution Consolidated customs clearance means less paperwork to process and a reduced chance of error Online tracking provides shipment status visibility for a high level of comfort and confidence 4/7 Improve cash flow and customer service Faster deliveries and consistent service mean reduced inventory ownership and increased customer satisfaction Improve returns management in the destination country Imagine no more calling back and forth between multiple suppliers to find your shipment, or dealing with multiple invoices in multiple currencies. With UPS Trade Direct, we ll help you keep it simple. UPS Trade Direct SM Cross Border is available between Canada, Mexico and the U.S., and UPS Trade Direct SM Ocean is offered from selected origins in Asia, Europe and South America. For more information about UPS Trade Direct services, please contact UPS Supply Chain Solutions at (toll-free) or (outside the U.S.).

146 144 Terms and Conditions Note: Visit UPS.com or call PICK-UPS for guarantee details, service availability, delivery time commitments or to request a pickup. View the UPS Tariff at UPS.com. The following paragraphs, along with the UPS Tariff, contain the general terms and conditions under which United Parcel Service ( UPS ) is engaged in the transportation of small packages (including Express Envelopes ) in its own territory and jointly through interchange with its affiliates. The Terms and Conditions of Service in the UPS Rate and Service Guide are published periodically by UPS. The most current version of these Terms and Conditions of Service may be found at the UPS Web site (UPS.com ) and is available at all local UPS offices. UPS reserves the right to unilaterally modify or amend any portion of the UPS Tariff, the UPS Rate and Service Guide or these Terms and Conditions of Service at any time without prior notice. The current version of these Terms and Conditions of Service and any modifications or amendments supersede all previous UPS Rate and Service Guides. Any failure to enforce or apply a term or provision of the UPS Rate and Service Guide or the UPS Tariff shall not constitute a waiver of that term or provision by UPS, and shall not diminish or impair UPS s right to enforce such term or provision in the future. UPS is engaged in the transportation of small packages via a variety of services, including UPS Air Services, UPS Hundredweight Air Services, UPS 3 Day Select SM, UPS Hundredweight 3 Day Select, UPS Ground and UPS Hundredweight Ground. UPS Air Services includes UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M. and UPS nd Day Air. For purposes of these Terms and Conditions of Service, UPS Hundredweight Air Services includes UPS Hundredweight Next Day Air, UPS Hundredweight Next Day Air Saver, UPS Hundredweight nd Day Air A.M. and UPS Hundredweight nd Day Air. (Note: UPS reserves the right, in its sole discretion, to use any mode of transportation whatsoever to provide the service selected by the shipper. Regardless of the mode of transportation used, the effective UPS Rates for the service selected by the shipper shall apply.) UPS is likewise engaged in the transportation of packages via UPS SonicAir. UPS is engaged in the international transportation of small packages via UPS Worldwide Express Plus SM, UPS Worldwide Express NA1 SM, UPS Worldwide Express SM, UPS Worldwide Expedited SM, UPS 3 Day Select SM From Canada and UPS Standard services. All packages shipped internationally covered under a single UPS Waybill shall be considered a single shipment. Except in UPS Hundredweight and international shipments, each package or article shall be considered a separate and distinct shipment. A source document, as referenced below, is a document provided by UPS for the purpose of shipping a package via UPS. A UPS automated shipping system, as referenced below, is a UPS OnLine system or a UPS OnLine Compatible vendor shipping system that meets UPS OnLine requirements at the time of shipment. Commodities Handled and Restrictions on Service UPS holds itself out to transport general commodities, as usually defined, subject to the following restrictions: (a) No service shall be rendered in the transportation of any package or article with an actual weight of more than 150 pounds, or exceeding 108 inches in length, or exceeding a total of 165 inches in length and girth combined. Additional charges, including an Over Maximum Limits charge (Over Maximum Weight [$50 U.S.], Over Maximum Length [$50 U.S.] or Over Maximum Size [$50 U.S.]), may apply to any such package tendered for transportation. Refer to the UPS Tariff for details. (b) No service shall be rendered in the transportation of any of the prohibited articles listed in the applicable UPS service guide or UPS Tariff. (c) No service shall be rendered in the transportation of articles of unusual value (as defined in the UPS Tariff), including packages having a value of more than $50,000 (U.S.); or of packages having a value of more than $5,000 (U.S.), shipped as a result of a request for service made through the Internet by a shipper who has a UPS Internet Shipping account only; or of packages having a value of more than $1,000 (U.S.) returned via Print Return Label, Print and Mail Return Label, Electronic Return Label or 1 UPS Pickup Attempt Return Services; or of packages having a value of more than $500 (U.S.) shipped via a UPS Drop Box, or of Prepaid Letters having a value of more than $100 (U.S.). UPS reserves the right, but is not required, to return to the shipper any package containing an article of unusual value. Such return will be made solely at the shipper s expense. (d) No service shall be rendered in the international transportation of packages containing jewelry (not including costume jewelry) having a value of more than $500 (U.S.). (e) Hazardous Materials, defined as those materials regulated under Title 49 of the Code of Federal Regulations (49 C.F.R.), and International Dangerous Goods, defined as those materials regulated by the International Civil Aviation Organisation (ICAO) and published in the International Air Transport Association (IATA) Dangerous Goods Regulations, are accepted for transportation only as a contractual service. To receive Hazardous Materials or International Dangerous Goods service, the shipper must sign a contract and agree to the provisions set forth in the approved UPS Agreement for Transportation of Hazardous Materials or the approved UPS Agreement for Transportation of International Dangerous Goods. All shipments, including shipments containing Hazardous Materials or International Dangerous Goods, will be accepted for transportation only according to the terms and conditions contained in the UPS Tariff. Access the UPS Terms and Conditions of Service at UPS.com or contact UPS for specific information, including a list of Common

147 Essential Information 145 Items That May Be Classified as Hazardous Materials. For more information about Hazardous Materials, please refer to the UPS Hazardous Materials Guide. (f)other Regulated Materials (ORM-D) packages are accepted for transportation without Hazardous Materials Shipping Papers within the 48 contiguous United States when properly classified, packaged, marked and shipped via UPS Ground or UPS Ground Hundredweight Service. UPS Standard To Canada service is available for ORM-D shipments without a contract, provided the shipper has reviewed the required checklist and service restrictions with a UPS representative. ORM-D (Consumer Commodity)packages shipped via UPS Air Services and UPS 3 Day Select within the United States and Puerto Rico, as well as all UPS Worldwide service offerings internationally, are accepted for transportation on a contractual basis only. (g)no service shall be rendered in the transportation of hazardous waste. Hazardous waste is a solid waste that meets any of the criteria of hazardous waste as described in Section 61.3 of Title 40 of the Code of Federal Regulations. (h)ups transports packages containing alcoholic beverages only among and within a limited number of states, as determined by UPS, and subject to applicable state law therein. UPS may offer service to additional states on a contractual basis provided the shipper signs a contract and agrees to the provisions set forth in the approved UPS Agreement for the Transportation of Wine Shipments. All packages containing alcoholic beverages must have a UPS label requesting an adult signature upon delivery. Packages containing alcoholic beverages are also subject to certain other conditions. Access the UPS Terms and Conditions of Service at UPS.com or contact UPS for specific information, including a list of states where UPS currently provides transportation of alcoholic beverages. It is the responsibility of the shipper to ensure that a shipment tendered to UPS does not violate any federal, state, provincial or local laws or regulations applicable to the shipment. (i)various states restrict the sale and/or transportation of tobacco products. Shippers are prohibited from shipping, and no service shall be rendered in the transportation of, any tobacco products that shippers are not authorized to ship under applicable state law or that are addressed to recipients not authorized to receive such shipments under applicable state law. (j)ups does not regularly provide service for packages containing live animals. (The term animal as used here refers to anything living, except plants.) UPS will only accept packages containing live animals for shipment within the United States on an exception basis. Transportation for packages containing live animals is limited, must be prearranged, and as with all other packages, will be provided only according to the terms and conditions contained in the UPS Tariff. (k)ups does not provide a protective service for the transportation of perishable commodities or of commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at the shipper s risk for any damage arising from the transportation. Shippers shall not file claims for, and UPS shall not be liable to shippers or any third parties for, any damage arising from the transportation of perishable commodities or commodities requiring protection from heat or cold, regardless of whether the package is delivered pursuant to an applicable UPS Service Guarantee or is delayed in transit. UPS reserves the right to dispose of any package in the UPS system containing a perishable commodity that, in UPS s sole discretion, is deemed to be unsafe or unsanitary. (l)c.o.d., Call Tag, Verbal Confirmation of Delivery, Hold for Pickup and UPS Return Services are not available for international shipments. (m)all shipments, including shipments containing firearms, will be accepted for transportation only according to the terms and conditions contained in the UPS Tariff. A UPS label, requesting an adult signature upon delivery, must be affixed to each package containing a firearm. Access the Terms and Conditions of Service at UPS.com or contact UPS for more information concerning the transportation of firearms, including handguns. (n)ups reserves the right to assess the shipper an additional charge, set forth in the UPS Rates in effect at the time of shipping, when: the shipper requests UPS to obtain a signature or an adult signature upon delivery and an approved UPS label is affixed to the package indicating such request; the shipper requests UPS to obtain a signature or an adult signature upon delivery and an approved UPS label is not affixed to the package indicating such request; or, the shipper tenders a package that, based upon its contents, requires an approved UPS label requesting an adult signature upon delivery, and no such label has been affixed to the package. (o)shippers are prohibited from shipping and UPS will not accept for transportation packages containing any Hazardous Materials requiring shipping papers (defined as those materials regulated under Title 49 of the Code of Federal Regulations [49 C.F.R.]), firearms or ammunition, or articles that UPS is not authorized to accept or that UPS states in the UPS Tariff or in these Terms and Conditions of Service that it will not accept, when such packages are presented for shipment at a UPS Authorized Shipping Outlet or UPS Commercial Counter. Hazardous Materials (except ground ORM-D) cannot be picked up via On-Call Pickup SM service, or retrieved via any UPS Return Service. (p)ups cannot deliver to a P.O. box. The shipper must make every effort to obtain a street address. If the shipper should use a P.O. box address,

148 146 Terms and Conditions the recipient s phone number must be included. A package addressed to a P.O. box may experience delays, will not be covered by any UPS Service Guarantee and will be subject to an Address Correction charge. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. (q)no service shall be rendered in the transportation of human remains, fetal remains, human body parts or components thereof. Packages containing Diagnostic Specimens as described in 49 C.F.R , which are prepared in accordance with all aspects of 49 C.F.R , will be accepted for transportation. Transportation of other biological materials is limited, must be prearranged and will only be provided under the following conditions: the shipper has received prior written authorization from UPS for the specific package tendered; and, the shipper requests service in accordance with the conditions set forth in the written authorization from UPS for the package tendered. Any package containing biological materials shall be considered a perishable commodity and will be accepted for transportation solely at the shipper s risk for any damage arising from transportation. Prohibited by Law It is the responsibility of the shipper to ensure that a shipment tendered to UPS does not violate any federal, state, provincial or local laws or regulations applicable to the shipment. No service shall be rendered by UPS in the transportation of any shipment that is prohibited by law or regulation of any federal, state, provincial or local government in the origin or destination country. Right of Inspection UPS reserves the right, but is not required, to open and inspect any package tendered to it for transportation. Packaging It is the responsibility of the shipper to ensure that proper packaging is used and that the contents of packages are adequately and securely packed, wrapped and cushioned for transportation. The use of UPS-provided packaging is not a guarantee that an item is sufficiently packaged for transportation. UPS does not provide special handling for packages bearing Fragile, package orientation markings (e.g., UP arrows or This End Up markings) or any other similar such markings. Refusal of Service UPS reserves the right to refuse to provide service, among other reasons, for any package that by reason of the dangerous or other character of its contents may, in the sole judgment of UPS, soil, taint or otherwise damage other packages or UPS s equipment, or that is improperly or insecurely packed or wrapped. Packages must be so packed or wrapped as to meet the requirements set forth in the International Safe Transit Association Procedure 1A. In addition, UPS reserves the right either to refuse to provide service for any package to or from any location, or to provide alternative service arrangements when, among other reasons, UPS, in its sole discretion, deems that it is unsafe or economically or operationally impracticable to provide service. Authorized Shipping Outlets UPS Authorized Shipping Outlets or Commercial Counters (collectively referred to within this paragraph as ASOs ) are independently owned and operated businesses and are not agents of UPS. UPS assumes no liability other than to the ASO, as the shipper of the package, for lost, damaged or delayed shipments sent via the ASO. Any such liability to the ASO is subject to the limitations set forth in the UPS Tariff and these Terms and Conditions of Service. All inquiries regarding packages shipped via ASOs must be directed to the ASO. UPS will deal solely with the ASO in all matters concerning packages shipped via an ASO, including, but not limited to: tracking/tracing requests; claims and guarantees; C.O.D. preparation and remittance; return of undeliverable packages and Express Envelopes; proper packaging and labeling; and billing. Even if UPS responds directly to ASO customers regarding tracking requests, UPS will not be liable to those customers. ASOs are solely responsible for the issuance of any refunds and claims to those who shipped packages via the ASO. The ASO agrees not to ship any articles which UPS does not accept for transportation. ASOs shall indemnify and hold harmless UPS in any action against UPS arising from the loss, damage or delay of a package shipped via an ASO. Provisions for Customs Clearance of International Packages The shipper must provide required documentation for customs clearance. By providing required documentation, the shipper certifies that all statements and information relating to exportation and importation are true and correct. Furthermore, the shipper understands that civil and criminal penalties, including forfeiture and sale, may be imposed for making false or fraudulent statements, or for violating U.S. laws on exportation (see e.g., 13 U.S.C. Section 305, U.S.C. Section 401, 18 U.S.C. Section 1001, and 50 U.S.C. App. 410). When a shipment is tendered to UPS, UPS is thereby appointed as the agent for performance of customs clearance, where allowed by law. UPS is specified as the nominal consignee for the purpose of designating a customs broker to perform customs clearance. Local authorities may require documentation confirming that UPS has been designated as the nominal consignee. Customs penalties, storage charges or other expenses incurred as a result of an action by customs or failure by the shipper or consignee to provide proper documentation or to obtain a required license or permit will be charged to the consignee along with any applicable duty and tax. However, the shipper is liable for all charges in the event of non-payment by the consignee. UPS provides brokerage service through UPS Supply Chain Solutions SM brokerage offices (formerly UPS Customhouse Brokerage offices), designated by UPS for handling small package customs clearance of UPS Worldwide Express Plus, UPS Worldwide Express NA1, UPS Worldwide Express, UPS Worldwide Expedited and UPS 3 Day Select From Canada shipments at no additional charge. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight.

149 Essential Information 147 Additional charges may apply for complex customs-clearance procedures, which include, but are not limited to, the following: Clearance procedures involving a government agency other than customs Customs Bonds Drawbacks Formal entries involving more than five tariff lines Live Entries Marking Attendance Temporary Import Bonds (T.I.B.) UPS will prepay duties and taxes on behalf of the payer. For importation into the United States, a fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed and billed to the importer. A fee may also apply for shipments to other countries. In the event a Shipper s Export Declaration (S.E.D.) is required and is not included with the export documents provided by the shipper, UPS will prepare an S.E.D., using the information on the UPS Waybill or other export documentation, on behalf of the shipper to facilitate export. A processing fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed and billed to the shipper. UPS may prepare a Certificate of Origin for goods manufactured and originating within the United States on behalf of the shipper when one is required but not included with the export documents provided by the shipper. A processing fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed and billed to the shipper. Unless otherwise restricted for the destination country, the shipper may elect to pay duty and tax, or duty only, by showing such instructions on the export documentation and on the UPS Waybill. These options are available only to shippers with a UPS account. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed. These services are not available if any or all of the shipping charges are billed to the consignee, or if a consignee chooses a broker other than UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices), designated by UPS for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight. ZIP Code/Postal Code Information The consignee s ZIP Code is a required part of the address for domestic shipments. When available, ZIP+4 should be used. The consignee s postal code, telephone number and contact name are required parts of the address for international shipments. Pickup Charge UPS reserves the right to assess a surcharge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, for the pickup of prepaid shipments or UPS 3 Day Select or UPS Ground Return Service packages, when no other packages are to be picked up. UPS SonicAir Service Guarantee On-schedule delivery of UPS SonicAir packages, where such services are available, to every address in the United States, and to all international destinations served, is guaranteed pursuant to the UPS SonicAir shipping document and the UPS SonicAir Terms and Conditions available at barring circumstances out of UPS SonicAir s control, including, but not limited to, the following: airline delays; failure, unavailability or refusal of a person to release for pickup or accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; the application of security regulations imposed by the government, or otherwise applicable to the delivery location; riots, strikes, lock-outs, work stoppages or other labor disputes; war, military actions or police actions; acts of terrorism; civil commotions; disruptions in air or ground transportation networks, such as weather phenomena; and natural disasters. Any shipments delayed or not permitted pursuant to the UPS SonicAir Terms and Conditions or shipped in violation of those terms and conditions are not subject to this service guarantee and are subject to full shipping charges plus any applicable penalties regardless of actual delivery. For additional terms and conditions, refer to the UPS SonicAir shipping document and the UPS SonicAir Terms and Conditions available at UPS Service Guarantee UPS guarantees on-schedule delivery of packages shipped via UPS Air Services, where such services are available, to every address in the United States. UPS guarantees on-schedule delivery of packages shipped via UPS Hundredweight Air Services, where such services are available, to every address in the 48 contiguous states. UPS guarantees on-schedule delivery of packages shipped via UPS Next Day Air and UPS nd Day Air, where such services are available, to every address in Puerto Rico. UPS guarantees on-schedule delivery of packages shipped via UPS 3 Day Select and UPS Hundredweight 3 Day Select, where such services are available, to every address in the 48 contiguous states. UPS guarantees on-schedule delivery of packages shipped via UPS Ground and UPS Hundredweight Ground, where such services are available, to every address in the 48 contiguous states. UPS guarantees on-schedule delivery of packages shipped via UPS Worldwide Express Plus, UPS Worldwide Express NA1, UPS Worldwide Express, UPS Worldwide Expedited, UPS 3 Day Select From Canada and UPS Standard, where such services are available and provided that the customs clearance is performed by the UPS Supply Chain Solutions brokerage offices designated by UPS for clearing these products and there is not a delay caused by certain events beyond our control, such as a government agency hold. Customs clearance for the products listed above are provided by the UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices) designated for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight.

150 148 Terms and Conditions *Delivery of Air and International packages only. Business day means Monday through Friday except the following holidays: New Year s Day Memorial Day Independence Day Labor Day Thanksgiving Day Day after Thanksgiving Day* Christmas Day New Year s Eve* In the event UPS fails to attempt delivery within the time published on the UPS Web site, or as provided when PICK-UPS is called, UPS, at its option, will either credit or refund the transportation charges for each such package to the payer only, upon request, subject to the following conditions. This is the sole remedy available under the UPS Service Guarantee. (a)ups s guaranteed delivery schedule has been obtained by referencing UPS s Web site or contacting a UPS Customer Service office. (b)each package is properly recorded on a UPS source document or in a UPS automated shipping system. (c)each package in a shipment bears the appropriate UPS tracking label and an address label, or a combined label generated by a UPS automated shipping system, showing the consignee s correct name, deliverable address (UPS cannot deliver to a P.O. box) and ZIP Code (or postal code for international shipments). In addition, UPS reserves the right, in its sole discretion, to refuse to honor a request for a credit or refund of shipping charges for a package when that package is not accompanied by a smart label and timely Package Level Detail (PLD) information, as defined in the UPS Tariff, at the time the package is tendered to UPS. (d)each UPS nd Day Air A.M. package is addressed to a commercial, not residential, address. A residential delivery is defined as provided in the UPS Tariff and in this service guide. (e)each package in a shipment bears a UPS Saturday Delivery routing label when optional Saturday service is requested and available. (f)each package in a shipment is tendered to UPS during UPS s published business hours. (g)ups is notified in writing or by telephone of a service failure within fifteen (15) calendar days from the date of scheduled delivery and is advised of the consignee s name and address, date of shipment, package weight and UPS tracking number. (h)for UPS Worldwide Expedited shipments, the guarantee shall apply only to shipments originating in, or destined for, the United States, and when the billed party is resident in the United States and is responsible for all shipping charges. Under no circumstances shall UPS be liable for any special, incidental or consequential damages, including, but not limited to, damages arising from delayed delivery or failure to attempt delivery in accordance with the UPS Service Guarantee. Under no circumstances shall UPS be liable for any damages whatsoever for delayed delivery, except as specifically provided for shipments made under the UPS Service Guarantee. The guarantee does not apply to UPS shipments that are delayed due to causes beyond UPS s control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; Hazardous Materials packages improperly offered for transport; the application of security regulations imposed by the government, or otherwise applicable to the delivery location; riots, strikes or other labor disputes; civil commotions; disruptions in air or ground transportation networks; and natural disasters. UPS reserves the right to refuse any request for a credit or refund when such request is either (a) made by, or (b) based on information obtained by, a party other than the payer of the shipping charges. The guarantee does not apply to UPS Commercial and Residential Ground shipments that are picked up or scheduled to be delivered between December 1 and December 4. Deliveries Attempted Three Times without Extra Charge If UPS is unable to complete delivery of a package, a notice will be left at the consignee s address stating that delivery has been attempted. Thereafter, a second and, if necessary, a third attempt to deliver the package will be made without additional charge. Special Handling of Undeliverable Packages Domestic packages refused by the consignees, or which for any other reason cannot be delivered, will be promptly returned to the shipper without additional charge. International shipments refused by the consignees, or which for any other reason cannot be delivered, will be held, and UPS will attempt to contact the shipper for further instructions. The shipper will be responsible for payment of all charges, including, but not limited to, forwarding, disposal or return transportation charges, as well as any duty and tax, if applicable. Interruption of Service UPS shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; Hazardous Materials packages improperly offered for transport; the application of security regulations imposed by the government, or otherwise applicable to the delivery location; riots, strikes or other labor disputes; civil commotions; disruptions in air or ground transportation networks; and natural disasters.

151 Essential Information 149 UPS Rates The applicable UPS Rates are determined on the basis of package and shipper characteristics, and are therefore subject to change. Shippers who have a UPS daily pickup account and/or a customized shipping agreement with UPS will receive lower Daily Rates. Daily Rates are also available upon request to shippers who receive On-Demand Rates and have multiple shipping accounts at a location with a UPS daily pickup account and/or sustained shipping revenue of at least $105 each week for a consecutive sixmonth period. Shippers not eligible for Daily Rates will be subject to higher On-Demand Rates. Shippers who receive Daily Rates, but no longer meet criteria to qualify for Daily Rates, will be charged On-Demand Rates without further notice from UPS. Shippers receiving On-Demand Rates who believe that they may qualify for Daily Rates based on a change in their package and shipper characteristics must contact UPS in order to be considered for Daily Rates. Upon request, UPS will then determine whether the shipper is eligible for Daily Rates, in UPS s discretion. Any rate changes will be applied prospectively only, and shippers will not be entitled to any refunds or credits for charges or rates previously assessed, even if the shipper was previously eligible for Daily Rates. All shippers who process and pay for shipment of packages at UPS Customer Centers will be subject to higher Retail Rates. Shippers who bring packages to UPS Customer Centers that are processed and billed to a UPS account or processed and billed through UPS.com will receive their applicable On-Demand Rates or Daily Rates. If a shipper selects a UPS service to a destination for which only a higher level of service is available, UPS will substitute the next higher level of available service and will charge the corresponding rate for the substituted service. UPS may refer to the UPS Express Envelope and the UPS Letter interchangeably. The Letter rate applies only to shipments sent in UPS Express Envelope or UPS Letter packaging. Billing Options for Domestic Shipments Unless otherwise agreed to in writing by UPS, shipping charges will be billed to the shipper. UPS accepts shipments for Collect billing and Third-Party billing provided the consignee or third party has a valid UPS account number and has agreed to accept the charges. A processing fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be charged for a missing or invalid account number when either Collect billing or Third-Party billing has been selected on the source document or in a UPS automated shipping system. An account number is invalid if it is the wrong account number for the bill-to party or if it is the account number for a consignee or third party who fails to pay the shipping charges. In the event of non-payment by the consignee or third party, the charges will be billed to the shipper. Regardless of the billing option selected, some charges, including, but not limited to, address correction charges, will be billed to the shipper. Billing Options for International Shipments The amount billed includes, but is not limited to, shipping charges, duties and taxes, if applicable. Unless otherwise restricted in the origin or destination country, the carrier provides the following billing options: (a)prepaid The shipper pays all shipping charges, and the consignee pays duty/tax/v.a.t., if applicable. (b)freight Collect The consignee pays shipping charges and duty/tax/ V.A.T., if applicable. (c)fob The shipper pays shipping charges to the port of export, and the consignee pays the balance. (d)c&f The shipper pays shipping charges to the port of import, and the consignee pays the balance. (e)delivered Duty Paid, V.A.T. Unpaid The shipper pays all shipping charges and the destination country s duty, if applicable. The consignee pays the balance, such as V.A.T. (f)bill Duty, Tax and Shipping Charges to Shipper (Free Domicile) The shipper pays the destination country s duty and tax, if applicable, in addition to all shipping charges. (g)third-party Prepaid The third party pays shipping charges and the receiver pays duty/tax/v.a.t., if applicable. (h)third-party Freight Collect The third party pays shipping charges and duty/ tax/v.a.t., if applicable. For U.S. shippers, the shipping charges and duty/tax/v.a.t. can be billed to third parties via the Free Domicile billing option. An additional surcharge may be applied when selecting the Free Domicile billing option. UPS reserves the right in its sole discretion to request advance payment of shipping charges for any package sent to any international destination. For all shipments where the shipper is not paying the shipping charges, the shipper must notify the bill payer prior to shipping. The shipper is liable for payment in the event of non-payment by the consignee or a third party. All shipments must have a valid UPS billing option indicated on the waybill. Regardless of the billing option selected, some charges, including, but not limited to, address correction charges, will be billed to the shipper. Disbursement Fee In order to expedite customs clearance, UPS may advance duties and taxes on behalf of the payer as dictated by the billing option selected. A Disbursement Fee based on the amount advanced will be assessed and billed to the payer. Currency Conversion Rate Charges to a payer s account in a foreign currency will be converted to the payer s currency using a weekly exchange rate secured through Major Money Center Banks, plus an exchange fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping.

152 150 Terms and Conditions Payment of Charges For purposes of this section, the term Charges means all applicable transportation and other charges, including, but not limited to, all applicable accessorial charges, surcharges, additional handling charges and late payment fees. UPS s payment terms require payment of all Charges within seven (7) days after receipt of the UPS bill. The UPS Tariff contains provisions for a late payment fee on past due balances (including, without limitation, any previously assessed but unpaid late payment fees), and the shipper agrees to pay such late payment fees as may be assessed by UPS. Notwithstanding any billing or payment option selected at the time of shipment, the shipper is ultimately liable for and agrees to pay all Charges, including in the event of insolvency, bankruptcy, non-payment or refusal to pay by the consignee or third party. UPS reserves the right to bill for Charges based upon the characteristics of, and services requested for, packages actually tendered to UPS. UPS reserves the right to audit invoices to verify service selection, package or shipment weight; applicability of any Charges; and to make appropriate adjustments. If Charges are paid for by credit card, the shipper expressly authorizes UPS to assess any Charges and to obtain payment of the Charges by use of the credit card. If a shipper submits package information to UPS (through an automated shipping system, source document or UPS Internet Shipping) and does not subsequently tender such package to UPS, it is the shipper s sole responsibility to request an adjustment. Shippers who fail to do so will be liable for all applicable Charges. Shippers requesting an invoice adjustment (e.g., adjustment based on an incorrect rate, billable weight, account number or type of service, etc.) or a refund due to a duplicate payment must notify UPS of the request within 180 days after receiving the contested bill. A partial payment against an invoice is not considered a request for an invoice adjustment. Residential Delivery A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. UPS Return Services UPS Returns SM Authorized Return Service (ARS) ARS is a contractual service that allows the shipper to order preprinted labels to send to their customer. The shipper signs an agreement based upon the average weight and zone of their package characteristics. Upon execution of the agreement, the shipper calls PICK-UPS to order return labels that are preprinted with the return address designated in the contract. Upon receipt of the preprinted return labels, the shipper encloses the return label with the outbound shipment or mails the label to the recipient separately. The recipient affixes the label to the UPS-compatible package and takes the package to an approved return location, gives it to a UPS service provider or calls PICK-UPS to request a pickup for an additional fee. Packages can be returned from any address in the 50 states with ARS, where this service is available, via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select and UPS Ground. Upon delivery of the package, the original shipper is billed the rate based upon the contract. There is no additional accessorial charge. Print Return Label Packages can be returned from any address in the 50 states with Print Return Label service, where this service is available, via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select and UPS Ground. Print Return Label service is not available via UPS Next Day Air Early A.M., UPS Next Day Air Saver or UPS nd Day Air A.M. The value limit for each Print Return Label package is $1,000 (U.S.). When requested via WorldShip, UPS Internet Shipping or UPS CampusShip TM, a return label will be generated for the package. Upon delivery, a package returned using a Print Return Label will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each Print Return Label package will be assessed when Print Return Label service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied. Electronic Return Label Packages can be returned from any address in the 50 states with an Electronic Return Label, where this service is available, via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select and UPS Ground. Electronic Return Label service is not available via UPS Next Day Air Early A.M., UPS Next Day Air Saver or UPS nd Day Air A.M. The value limit for each Electronic Return Label package is $1,000 (U.S.). When requested via WorldShip, UPS Internet Shipping or UPS CampusShip, a return label will be generated for the package. Upon delivery, a package returned using an Electronic Return Label will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each Electronic Return Label package will be assessed when Electronic Return Label service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied. Print and Mail Return Label Packages can be returned from any address in the 50 states with Print and Mail Return Label service, where this service is available, via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select and UPS Ground. Print and Mail Return Label service is not available via UPS Next Day Air Early A.M., UPS Next Day Air Saver or UPS nd Day Air A.M. The value limit for each Print and Mail Return Label package is $1,000 (U.S.). When requested via WorldShip or Returns on the Web, a return label will be generated for the package. Upon delivery, a package returned using a Print and Mail Return Label will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each Print and Mail Return Label package will be assessed when Print and Mail Return Label service is requested. The applicable

153 Essential Information 151 charges will be those set forth in the UPS Rates in effect at the time the charge is applied. UPS Returns Plus 1 UPS Pickup Attempt Packages can be retrieved from any address in the 50 states with 1 UPS Pickup Attempt service, where this service is available, via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select and UPS Ground. 1 UPS Pickup Attempt service is not available via UPS Next Day Air Early A.M., UPS Next Day Air Saver or UPS nd Day Air A.M. The value limit for each 1 UPS Pickup Attempt service package is $1,000 (U.S.). When requested via WorldShip, UPS Internet Shipping, UPS CampusShip, a UPS OnLine Compatible vendor shipping system or Returns on the Web, UPS will pick up a package and return it to the designated address. Upon delivery, a package returned using 1 UPS Pickup Attempt service will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each 1 UPS Pickup Attempt service package will be assessed when 1 UPS Pickup Attempt service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied. 3 UPS Pickup Attempts Packages delivered in the 50 states can be retrieved using 3 UPS Pickup Attempts service, where this service is available, via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select and UPS Ground. 3 UPS Pickup Attempts service is not available via UPS Next Day Air Early A.M., UPS Next Day Air Saver or UPS nd Day Air A.M. The value limit for each 3 UPS Pickup Attempts service package is $50,000 (U.S.). When requested via WorldShip, UPS Internet Shipping, UPS CampusShip, a UPS OnLine Compatible vendor shipping system or Returns on the Web, UPS will pick up a package and return it to the shipper. Upon delivery, a package returned using 3 UPS Pickup Attempts service will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each 3 UPS Pickup Attempts service package will be assessed when 3 UPS Pickup Attempts service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied. Call Tag Packages delivered in the 48 contiguous states can be retrieved with a Call Tag via UPS Ground service (does not apply to Hazardous Materials packages requiring shipping papers). Call Tag service is not provided via UPS Air Services or UPS 3 Day Select. The value limit for each Call Tag package is $50,000 (U.S.). When requested by the shipper, UPS will pick up a package and return it to the shipper. A Call Tag service package will be charged the rate calculated from the pickup location to the destination plus an additional charge for each Call Tag service package will be assessed when Call Tag service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied. The UPS Service Guarantee does not apply to shipments made using a Call Tag. UPS Returns SM on the Web UPS Returns on the Web service is a contractual service initiated by a merchant s end-users. The end-user starts the process via the merchant s Web site. After the end-user completes a return form, the program generates a return authorization code and package-tracking number, which are coded onto a return label that is transferred to the end-user via their Web browser. End-users can then print and affix the label to the package they wish to return. The UPS Returns on the Web solution can also be used by phone representatives at the merchant site. Upon delivery, the shipper is billed according to the terms in the contract. The value limit per package for the Webbrowser Return Label, Returns on the Web Print Return Label, Print and Mail Return Label and 1 UPS Pickup Attempt services is $1,000 (U.S.). The value limit per package for Returns on the Web 3 UPS Pickup Attempts is $50,000 (U.S.). C.O.D. Packages C.O.D. means, for all purposes, Collect On Delivery. UPS accepts C.O.D. packages for delivery throughout the United States and Puerto Rico. Preparation and Listing of C.O.D. Packages: C.O.D.s are accepted for amounts up to $50,000 (U.S.) per package. Shippers not using a UPS automated shipping system must prepare and attach to each C.O.D. package a UPS C.O.D. tag showing the amount to be collected and must enter such amount on the UPS source document in the space provided for that purpose. Each package in a UPS Hundredweight C.O.D. shipment must carry a C.O.D. tag for the goods contained in that package. Shippers using a UPS automated shipping system will generate, and apply to each C.O.D. package, a system-generated address label with a C.O.D. bar code and the amount to be collected for each individual package. Responsibility for C.O.D.s: Upon delivery of each C.O.D. package, UPS will attempt to collect the amount shown on the C.O.D. tag or the system-generated label attached to the package and transmit to the shipper the amount so collected (subject to the provisions of UPS Tariff Item 485), or, if collection cannot be made, will return the package to the shipper. The shipper must notify UPS within forty-five (45) days from the date of shipment of a C.O.D. shipment if the shipper has not received payment of the C.O.D. amount, or any claim relating thereto shall be deemed waived. If collection cannot be made within three (3) delivery attempts or the consignee refuses delivery, UPS will return the package to the shipper. Consignee s Checks in Payment of C.O.D.s: Unless instructions to collect a cashier s check or money order only are shown on the C.O.D. tag (in conformity with the instructions on the tag) or system-generated label, UPS will accept a check or other negotiable instrument issued by or on behalf of the consignee. When instructions to collect a cashier s check or money order only are clearly indicated on the C.O.D. tag or systemgenerated label, UPS reserves the right to accept a cashier s check, a money order,

154 15 Terms and Conditions an official bank check or other similar instrument issued by or on behalf of the consignee. All checks or other negotiable instruments (including cashier s checks, official bank checks, money orders and other similar instruments) tendered in payment of C.O.D.s will be accepted by UPS based solely upon the shipper assuming all risk relating thereto including, but not limited to, risk of non-payment, insufficient funds, and forgery, and UPS shall not be liable upon any such instrument. All checks or other negotiable instruments (including cashier s checks, official bank checks, money orders and other similar instruments) will be transmitted to the shipper together with UPS s own check if consignee check(s) collected are for less than the C.O.D. amount. Remittances (checks, money orders, etc.) received that are less than the C.O.D. dollar amount indicated by the shipper will be reimbursed for the full amount unless the variance of the amount remitted is less than $1 (U.S.). Payment for any C.O.D. package of $10,000 or more must be received in a single check or other negotiable instrument such as a cashier s check, money order, official bank check or other similar instrument. In the event that UPS accepts a personal or company check when a shipper has properly instructed UPS to collect a cashier s check or money order only, UPS reserves the right, in its sole discretion, to deposit into a UPS account the personal or company check collected and to provide the shipper with a check issued by UPS. In the event that a shipper timely notifies UPS that it has not received payment of the C.O.D. amount, if UPS s records show that it collected a C.O.D. payment and the remittance has not been cashed, UPS may, in its sole discretion, provide the shipper with a digital image of the check or money order along with a C.O.D. Remittance Verification in order to assist the shipper in locating the missing C.O.D. payment. If the shipper is still unable to locate the C.O.D. payment, UPS may, in its sole discretion, provide the shipper with an indemnified C.O.D. check or money order, which is a digital image of the original payment collected by UPS at the time of delivery and can be deposited in a bank, provided that the original check or money order has not previously been deposited or negotiated. If the indemnified check or money order turns out to be invalid for any reason, including, but not limited to, insufficient funds or forgery, UPS shall not be liable upon the instrument. C.O.D. packages with an amount to be collected in excess of $500 (U.S.) will not be accepted for transportation via a UPS Drop Box. Entry of a C.O.D. amount is not a declaration of value for insurance purposes, nor does the payment of the C.O.D. charge constitute payment of the premium for excess value insurance. Currency in Payment of C.O.D.s: UPS will not accept currency in any amount for payment of C.O.D. shipments. Charges for C.O.D. Collections: An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for each C.O.D. received for collection. As with all packages, UPS will not be liable for any special, incidental or consequential damages for C.O.D. packages. Weekly Service Charge When daily pickup service is requested and furnished, a weekly service charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be applied. UPS will call upon each UPS daily pickup service shipping account once each business day to pick up packages for delivery to all points served without a special pickup request and whether or not any packages are available for delivery. The weekly service charge is based on a daily pickup account s weekly billing total, as reflected in the UPS billing system. The weekly billing total may not necessarily reflect all packages tendered during a calendar week. The charges are as follows: $ 0 to $ $16 $15 to $ $11 $60 or more in weekly billed revenue $7 Quantum View Notify SM Ship Notification Charge Upon request, UPS will provide notification, as directed by the shipper, of a shipment requested by the shipper. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for each successfully faxed ship notification. Saturday Pickup UPS offers optional Saturday pickup of UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M. and UPS nd Day Air shipments for delivery to every address in the United States and Puerto Rico. The shipper should contact UPS for information regarding UPS s Saturday pickup area. UPS Air Services shipments picked up on Saturday receive the same delivery commitment as UPS Air Services shipments picked up on Friday. Saturday pickup service is provided by the following methods: (a)a shipper may request Saturday pickup by contacting a UPS Customer Service office on each Saturday, excluding holidays, that the service is needed. (b)at the shipper s option, UPS will call at the shipper s premises every Saturday, excluding holidays, to pick up qualifying shipments. A service charge will be assessed if UPS calls at the shipper s premises on Saturday and there are no packages to be picked up on that day. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for each UPS Air Services package or UPS Hundredweight Air Services shipment tendered to UPS on Saturday. Saturday Delivery UPS offers optional Saturday delivery of UPS Next Day Air Early A.M. and UPS Next Day Air Express Envelopes and packages, and UPS Hundredweight Next Day Air shipments. Saturday delivery is not available for UPS Next Day Air Saver Express Envelopes or packages. The shipper should contact UPS for information regarding UPS s Saturday delivery area. A Saturday

155 Essential Information 153 Delivery routing label, provided by UPS, must be attached to each package. The shipper may request optional Saturday delivery of UPS Worldwide Express Plus shipments (subject to value limits) and UPS Worldwide Express shipments to specific locations in Canada, Germany and the United Kingdom by indicating the selection of this option on the UPS source document or in a UPS automated shipping system and by attaching a Saturday Delivery routing label provided by UPS to each package. Optional Saturday delivery of UPS Worldwide Express Plus and UPS Worldwide Express shipments from specific locations in designated countries to specific locations in the United States may be requested by indicating the selection of this option on the UPS source document for each shipment. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for each UPS Next Day Air Early A.M. and UPS Next Day Air package and for each UPS Worldwide Express Plus and UPS Worldwide Express shipment received for Saturday delivery. This charge is billed to the payer of the transportation charges. Hold for Pickup Service The shipper may request UPS to hold a domestic package at a designated UPS facility for pickup by the consignee. For each such package, the shipper will complete an address label showing the words Hold for Pickup, the consignee s name, telephone number, the name of a contact person and the full address of the designated UPS facility. In addition, the shipper will apply a UPS Hold for Pickup label below the address label on the package. UPS will hold the package at the designated facility and will attempt to contact the consignee at the telephone number shown on the label. Packages will usually be made available by 8:30 a.m. on the scheduled day of delivery. Packages not picked up within five (5) business days from the date of arrival will be returned to the shipper. UPS Next Day Air Early A.M. Verbal Confirmation of Delivery The shipper may request optional Verbal Confirmation of Delivery when shipping via UPS Next Day Air Early A.M. When this service is selected, UPS will call the shipper to confirm delivery on the day of delivery. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for each Verbal Confirmation of Delivery request and will be billed to the payer of the transportation charges. Invalid UPS Next Day Air Early A.M. Shipment Charge UPS reserves the right to assess a charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, for each UPS Next Day Air Early A.M. package shipped to a destination outside the UPS Next Day Air Early A.M. service area. UPS Next Day Air and UPS nd Day Air Charges For Next Day Air services, there is no weight limit for Express Envelopes containing correspondence, urgent documents and electronic media. When a Next Day Air service is selected, Express Envelopes containing items other than those listed above are subject to the corresponding rates for the applicable weight. The shipper agrees to comply with the requirements of the Private Express Statutes when using UPS nd Day Air A.M. and UPS nd Day Air services. Do not use UPS nd Day Air services to send letters weighing over 13 ounces in the Express Envelopes. For UPS nd Day Air services, Express Envelopes weighing one (1) pound or more are subject to the corresponding rates for the applicable weight. Delivery Confirmation Services Delivery Confirmation At the time a shipper tenders a domestic package to UPS, the shipper may request Delivery Confirmation Service by indicating Delivery Confirmation on the UPS Shipping Record book or in a UPS automated shipping system. Each Delivery Confirmation response will include the date of delivery and either the name of the recipient or the disposition of the package; or, in the event of a return, the response will indicate the reason for the return and the date processed. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for each such response. All responses will be consolidated and provided to the shipper in printed or electronic format. Delivery Confirmation Signature Required (domestic and international) A shipper may request UPS to obtain the recipient s signature and to include it on the Delivery Confirmation response. In such case, an additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed. Delivery Confirmation Adult Signature Required (domestic and international) A shipper may request UPS to obtain the signature of an adult 1 years of age or older and to include it in the Delivery Confirmation response. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed. UPS, in its sole discretion, will determine if delivery can be completed when such a request is made, and may request photo identification indicating the recipient s age, before completing delivery. The shipper must use a UPS automated shipping system to initiate a request for this service. A shipper may elect to direct the response to an address other than the return address specified on the shipping label. In such case, the response will be mailed individually, and an additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed. Note: Only valid UPS accounts will receive responses via mail. Proof Of Delivery (P.O.D.) Upon request, UPS will provide proof of delivery of a shipment via facsimile (fax) transmission or mail. The request must include a fax number, including area code, for an operating fax machine or an address deliverable by the United States Postal Service. UPS reserves the right to assess the shipper an additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time

156 154 Terms and Conditions of shipping, for each successfully transmitted or mailed P.O.D. Additional Handling Charge An Additional Handling charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, may be assessed for the transportation of the following: Any article that is encased in an outside shipping container made of metal or wood. Any item, such as a barrel, drum, pail or tire, that is not fully encased in a corrugated cardboard shipping container. Any package with the longest side exceeding 60 inches or its secondlongest side exceeding 30 inches. Any package qualifying as a Large Air Package. An Additional Handling charge will not be assessed to packages qualifying for a Large Package Surcharge. UPS also reserves the right to assess the Additional Handling charge for any package that, in UPS s sole discretion, requires special handling. Large Air Package A package shipped using a UPS domestic air service or UPS 3 Day Select is considered a Large Air Package when its length, combined with twice the width plus twice the height, exceeds 130 inches, and is equal to or less than 165 inches. For each Large Air Package, the rate is based on the greater of the dimensional weight or the actual weight. Large Air Packages are subject to a minimum billable rate of $90. The minimum billable rate will not apply to UPS Hundredweight Service shipments. Large Package A UPS Ground package is considered to be a Large Package when the size of the package exceeds 130 inches in length and girth combined. A Large Package Surcharge (LPS) of $40 will be applied to each UPS Ground package, including Hundredweight, sent between locations in the United States, that meets the following criteria: The size of the package exceeds 130 inches in length and girth combined, and/or The package is identified as OS3 LPS will not apply to: UPS Standard To Canada packages Authorized Return Services Ground packages Each Large Package in a UPS Ground multi-piece shipment may receive an LPS. Address Correction Charge If UPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address (examples include, but are not limited to, P.O. boxes, missing suite, apartment or unit numbers, old addresses and missing/incorrect ZIP Codes), UPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, and the shipper will be provided with the correct address in order to update its internal records. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for an address correction. Manual Processing UPS reserves the right to assess a manual processing charge of $.50 per package or $35 per week (whichever is greater) on shippers who ship packages via a UPS shipping system that applies outdated UPS Rates until such time as the shipper upgrades the UPS shipping system to reflect current UPS Rates. Fuel Surcharge UPS reserves the right to institute a fuel surcharge on some or all shipments without prior notice. This surcharge may apply to any domestic or international transportation or other charges, including, but not limited to, any accessorial charge or surcharge. This surcharge will be applied to such services and for such periods as UPS, in its sole discretion, may determine necessary. The current fuel surcharge is described at UPS.com. Tracking/Tracing or Refund Request Charge UPS reserves the right to assess the shipper a $3 charge per request for packagetracking, package-tracing or shippingcharge refund, subject to the following conditions: This charge will not be assessed for the first 50 package-tracking requests per calendar week, or for a quantity of package-tracking requests equal to or less than 0 percent of the shipper s package volume for that week, whichever is greater. This charge will not be assessed for a quantity of package-tracing requests equal to or less than two percent of the shipper s package volume for that week. This charge may be assessed for shipping-charge refund requests when the shipment in question was actually delivered in accordance with the UPS Service Guarantee. Limitations of Liability Each UPS domestic package or international shipment is automatically protected by UPS against loss or damage up to a value of $100 (U.S.). Unless a greater value is recorded in the insured value field of the UPS source document or the UPS shipping system used, the shipper agrees that the released value of each domestic package or international shipment is no greater than $100 (U.S.), which is a reasonable value under the circumstances surrounding the transportation. UPS s maximum liability per domestic package or international shipment, regardless of the purchase of insurance for protection in excess of $100 (U.S.), shall not exceed the lesser of: (1) $100 (U.S.), () the lesser of the purchase price paid by the consignee (where the property involved has been sold to the consignee), the actual cost, or the replacement cost of the property at the time and place of loss or damage, or (3) the cost of repair of damaged property. If additional protection is desired, insurance may be purchased by or on behalf of the shipper for amounts in excess of $100 (U.S.) by showing a value in excess of $100 (U.S.) in the insured value field of the UPS source document or the UPS shipping system used. An insurance premium, as established by the insurer of the shipment, will be assessed for each additional $100 (U.S.), or fraction thereof, of insured value in excess of $100 (U.S.) up to the Limits of Insurance, and the shipper will be automatically covered

157 Essential Information 155 as an additional insured under a shipper s interest insurance policy issued to UPS as the named insured, provided the additional charge is paid. Insurance is not provided for UPS Prepaid Letters. The insurance policy excludes or does not provide coverage for: articles of unusual value (as defined in Item 460 of the UPS Tariff); Prepaid Letters; checks, phone cards or gift cards; perishable commodities or commodities requiring protection from heat or cold; loss or damage due to war risks, nuclear damage, insects, moths, vermin, inherent vice (including, but not limited to, improper, inadequate or unsafe packaging or wrapping that fails to meet UPS s published standards related thereto set forth in the UPS Tariff or elsewhere), deterioration, dampness of atmosphere, extreme of temperature, ordinary wear and tear or that which occurred or arose prior to or after the course of transportation by UPS; and special, incidental or consequential damages. Additionally, the insurance policy excludes and does not provide coverage for any damages related to providing, or the failure to provide, C.O.D. service, including, but not limited to: failure to collect the C.O.D. amount; failure to collect the specified form of payment; collection of an instrument in the wrong amount; failure or delay in delivering the collected instrument to the shipper; or collection of forged, insufficient funds or otherwise invalid instruments. The insurance policy provides that the insurer s maximum liability shall be the lesser of: (1) the insured value on the UPS source document or UPS shipping system used minus $100 (U.S.), () the lesser of the purchase price paid by the consignee (where the property involved has been sold to the consignee), the actual cost, or the replacement cost of the property insured, at the time and place of loss or damage minus $100 (U.S.), (3) the cost of repair of damaged property minus $100 (U.S.), (4) $50,000 (U.S.) per package or Express Envelope minus $100 (U.S.), except for: (i) packages or Express Envelopes shipped via a UPS Drop Box, in which case the maximum liability shall be $500 (U.S.) per package or Express Envelope minus $100 (U.S.), and (ii) packages or Express Envelopes shipped as a result of a request for service made through the Internet by a shipper who has a UPS Internet Shipping account only, in which case the maximum liability is $5,000 (U.S.) per package or Express Envelope minus $100 (U.S.), and (iii) packages or Express Envelopes returned via Print Return Label, Print and Mail Return Label, Electronic Return Label or 1 UPS Pickup Attempt Return Service, in which case the maximum liability is $1,000 (U.S.) per package or Express Envelope minus $100 (U.S.), or (5) $500 (U.S.) for packages containing jewelry (not including costume jewelry) shipped via UPS international service minus $100 (U.S.). For more information on the terms and conditions of this insurance, call UPS Capital Insurance Agency, Inc., at , or write to UPS Capital Insurance Agency, Inc., at 35 Glenlake Parkway, Atlanta, Georgia 3038, to obtain an Excess Value Insurance brochure or a copy of the applicable insurance policy. Claims for loss of, or damage to, the shipper s property must be filed with UPS. For domestic shipments, claims not made within nine (9) months after delivery of the package or, in the case of non-delivery, within nine (9) months after a reasonable time for delivery has elapsed, shall be deemed waived. For international shipments, claims not made within six (6) months after delivery of the package, or in the case of non-delivery, within six (6) months after a reasonable time for delivery has elapsed, shall be deemed waived. The rules relating to liability established by the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, Poland, on October 1, 199, and any amendments thereto shall apply to the international carriage of any shipment insofar as the same is governed thereby. There are no stopping places which are agreed upon at the time of tender of the shipment, and UPS reserves the right to route the shipment in any way UPS deems appropriate. In no event shall UPS or the applicable insurance company be liable for any special, incidental or consequential damages. UPS will not be liable or responsible for the loss of or damage to any package, the contents of which UPS is not authorized to accept, which UPS states that it will not accept, or which UPS has a right to refuse. Acceptance for carriage of any package or shipment bearing a declared value in excess of the allowed maximums specified in the applicable UPS Tariff or service guide, or of any package or shipment that UPS does not accept for transportation or which shippers are prohibited from shipping, does not constitute a waiver of any provisions of the UPS Tariff or service guide limiting UPS s liability or responsibility for any such package or shipment. Neither UPS nor the applicable insurance company shall be liable for any damages arising from UPS s inability, failure or refusal to comply with a request to stop, return or re-route shipment of a package after tender to UPS. UPS Tariff All shipments are subject to the terms and conditions contained in the UPS Tariff, which is available at UPS locations and can be found at UPS.com. UPS may engage subcontractors to perform transportation and incidental services and contracts on its own behalf and on behalf of its servants, agents and subcontractors, each of whom shall have the benefit of the Terms and Conditions set forth in this service guide and in the UPS Tariff. No such party has authority to waive or vary any of these Terms and Conditions. The UPS Tariff; the effective UPS service guide and the description of UPS services at UPS.com, which are incorporated in the Tariff; and the UPS source document for each shipment, together comprise the complete and exclusive agreement of the parties, except as modified by any existing or future written agreement between the parties, and may not be contradicted or modified by any oral agreement.

158 156 Index A Access to UPS Additional Charges (Domestic) Additional Charges (International) Additional Handling Charge , 154 Additional Information Additional Services Address Correction , 131, 154 Air Shipping Documents (ASDs) Aircraft Charter Service , 71 Authorized Return Service (ARS) , 150 Authorized Shipping Outlets (ASOs) , 146 Automated Processing Automatic Daily Pickup B Bill Receiver/Freight Collect Refusal Fee Billing Options , 149 Billing Options Charges Brokerage Services , C Call Tag , 151 CampusShip , 114 Canada Standard From Canada , 86, Standard To Canada , 64, Kg/5 Kg Box , 75 3 Day Select From Canada , 86, 91, , 103 Worldwide Expedited (Import Freight Collect) , 86, 96-99, 103 Worldwide Expedited (to Canada) , 64, 76-79, 83 Worldwide Express (Import Freight Collect) , 85, 9-95, 103 Worldwide Express (to Canada) , 64, 7-75, 83 Worldwide Express NA1 (Import Freight Collect) , 85, 9-95, 103 Worldwide Express Plus (Import Freight Collect) , 85, 9-95, 103 C (continued) Worldwide Express Plus (to Canada)... 14, 64, 7-75, 83 Worldwide Service to Canada , 15, 64-69, 7-83 Worldwide Service Zone Chart (Express, Express Plus, Expedited and Standard To Canada) Worldwide Service Zone Chart (Import Freight Collect) Worldwide Service Zone Chart (3 Day Select and Standard From Canada) Certificate of Origin , 117, 13, Charter Aircraft Service Option , 71 C.O.D. (Collect On Delivery) , 13, C.O.D. Automatic C.O.D. Enhancement Products C.O.D. Secure Credit Extension Plan Currency Conversion Rate Fee , 149 Customer Centers Customs Brokerage D Daily Pickup Debit EFT: Electronic Funds Transfer Plan Delivery Area Surcharge Delivery Confirmation , 153 Destination Outside Service Area Determining Hundredweight Charges Determining the Rate for Domestic and International Shipments Determining the Zone for Domestic Shipments Determining the Zone for Export Shipments Determining the Zone for Import Freight Collect Shipments Determining the Zone for Shipments to Canada Determining Weight and Size Dimensional Weight for Domestic Shipments Dimensional Weight for International Shipments Disbursement Fee , 149

159 Essential Information 157 D (continued) Documentation Domestic International Domestic Additional Services Domestic Documentation Domestic Information Service Number PICK-UPS ( ) Domestic Rates and Services Early A.M , 4-7 Ground , Commercial , Residential , 5-55 Hundredweight , 56-57, 133 Next Day Air , 8-31 Next Day Air Saver , 3-35 nd Day Air , nd Day Air A.M , SonicAir , 3, Day Select , Domestic Service Options Door-to-Door Service , 71 Drop Boxes (Letter Centers) E Early A.M , 4-7 East State Classifications , 87 Electronic Commerce (e-commerce) Web Site Address Excess Value Insurance , 110 Exporting a Shipment with UPS Express Box Express Envelope Express Letter Rate , 9 Express NA1 Letter Rate Express Pak Express Plus Letter Rate , 9 Express Tube Extended Area Surcharge , 7-79, 85-99, 131 F Firearms , 145 Freight Services Fuel Surcharge G General Information Service Number PICK-UPS ( ) Ground Service , Commercial , Residential , 5-55 H Hand-Carry Service , 71 Hazardous Materials , 13, 134 Hearing Impaired Service Number Heavy Package Sticker Heavyweight Package Hold for Pickup Service , 71, 104, 153 Hundredweight Service , 56-57, 133 Determining Charges Qualifications Service Restrictions Shipment Minimum Charges I InfoNotice International Additional Services International Customer Service Center International Dangerous Goods , 13, International Documentation International Export Rates and Services Expedited , 76-79, 83 Expedited (to Canada) , 76-79, 83 Express , 7-75, 83 Express (to Canada) , 7-75, 83 Express Plus , 7-75, 83 Express Plus (to Canada) , 7-75, 83 SonicAir , 70-71, 111

160 158 Index I (continued) Standard To Canada , Worldwide Expedited , 76-79, 83 Worldwide Expedited (to Canada) , 76-79, 83 Worldwide Express , 7-75, 83 Worldwide Express (to Canada) , 7-75, 83 Worldwide Express Plus , 7-75, 83 Worldwide Express Plus (to Canada) , 7-75, 83 International Export Service Options International Import Freight Collect Rates and Services Expedited , 96-99, 103 Express , 9-95, 103 Express NA , 9-95, 103 Express Plus , 9-95, 103 Standard From Canada , Day Select From Canada , , 103 Worldwide Expedited , 96-99, 103 Worldwide Express , 9-95, 103 Worldwide Express NA , 9-95, 103 Worldwide Express Plus , 9-95, 103 International Import Freight Collect Service Options International Shipment Documentation International Trade Management Internet Shipping , Invoice , 117, 119 J Jewelry , 144 L Large Air Package , 154 Large Package , 154 Large Package Surcharge , 154 Letter Centers (Drop Boxes) Logistics M Minimum Shipment Charges Missing or Invalid Account Number Monthly Prepayment Plan N NAFTA Certificate of Origin , Next Day Air , 8-31 Next Day Air Early A.M , 4-7 Next Day Air Early A.M. Letter Rate Next Day Air Letter Rate Next Day Air Packaging Next Day Air Saver , 3-35 Next Day Air Saver Letter Rate Non-Resident Importer O On-Call Pickup OnLine Compatible Vendor Shipping System , 144 Other Charges Domestic International Other Regulated Materials (ORM) Over Maximum Limits Charge , 131 Oversize Explanations P Packaging Payment Options Pickup Charge , 147 Prepaid

161 Essential Information 159 P (continued) Prepare Your Shipment Heavyweight Packaging Packages Weighing More Than 70 Pounds Packaging Guidelines Special Packaging Needs UPS Professional Services Package Lab UPS-Provided Packaging Prepayment Plans Process Your Shipment Proof Of Delivery (P.O.D.) , Q Quantum View Inbound Quantum View Manage Quantum View Notify Quantum View Outbound R Rates Domestic Import Freight Collect International Export Residential Delivery (defined) Restricted and Prohibited Articles Return Services , 133, Routing Form , S Saturday Delivery , 110, Saturday Pickup , 15 nd Day Air , nd Day Air A.M , nd Day Air A.M. Letter Rate nd Day Air Letter Rate nd Day Air Packaging S (continued) Service Explanations (Terms and Conditions) Service Guarantee Service Options Service Restrictions , Service to Alaska, Hawaii and Puerto Rico , 4-31, Shipment Pricing , 103 Shipper s Export Declaration (S.E.D.) , , 11 Signature Tracking SonicAir Additional Services Rates and Services (Domestic) , 111 Rates and Services (International) , 111 Service Number (Domestic) Service Number (International) Web Site Address Standard From Canada , 86, Standard To Canada , 64, State Classifications and Abbreviations , 87 T Telecommunications Device for the Deaf Service Number Kg/5 Kg Box , 75 Terms and Conditions (Service Explanations) The UPS Store , Third-Party Retail Locations (such as Authorized Shipping Outlets) Day Select , Day Select From Canada , 86, 91, , 103 Tracking , 154 Tracking Information Service Number Trade Direct Trade Management Transportation and Freight Services

162 160 Index U UPS CampusShip , 114 UPS Capital , 14 UPS Consulting UPS Exchange Collect UPS Internet Shipping , UPS Mail Innovations UPS On-Call Pickup UPS Prepaid UPS Professional Services Package Lab UPS-Provided Packaging UPS Signature Tracking UPS SonicAir , 3, 70-71, 111 UPS Supply Chain Solutions UPS Supply Chain Solutions (Customs Brokerage Services) UPS Tariff UPS Web Site Address UPS.com UPS World Ease UPS WorldShip UPS Worldwide Services Waybill V Verbal Confirmation of Delivery , 153 Visibility Services W Waybill Web Site Address UPS.com Weekly Payment Plan Weekly Prepayment Plan Weekly Service Charge Weight and Size Information , 13 W (continued) West State Classifications , 87 WorldShip , Worldwide Expedited , 76-79, 83 Worldwide Expedited (Import Freight Collect) , 96-99, 103 Worldwide Expedited (to Canada) , 76-79, 83 Worldwide Express , 7-75, 83 Worldwide Express (Import Freight Collect) , 9-95, 103 Worldwide Express (to Canada) , 7-75, 103 Worldwide Express NA , 85, 9-95 Worldwide Express Plus , 7-75, 83 Worldwide Express Plus (Import Freight Collect) , 9-95, 103 Worldwide Express Plus (to Canada) , 7-75, 83 Worldwide Service (to Canada) , 15, Worldwide Service Zone Chart (Export) Worldwide Service Zone Chart (Import Freight Collect) Worldwide Service Zone Chart (3 Day Select and Standard From Canada Import Freight Collect) Worldwide Service Zone Chart (to Canada) Worldwide Services Waybill Z Zone Charts Domestic (Instructions) International Export (except Canada) International Export (to Canada) International Import Freight Collect International Import Freight Collect (3 Day Select and Standard From Canada)

163

164 UPS Customer Service Web site: UPS.com Telephone: PICK-UPS UPS International Customer Service Web site: UPS.com Telephone: Customer Service (Spanish-speaking) Telephone: Access for the Hearing Impaired Web site: UPS.com TTY/TDD: Tracking Information Web site: UPS.com Telephone: Billing Telephone: UPS e-commerce Web site: UPS On-Call Pickup SM Web site: UPS.com Telephone: PICK-UPS UPS Quantum View SM Web site: UPS.com Telephone: UPS OnLine Shipping Solutions Web site: UPS.com Telephone: WorldShip Technical Support Telephone: UPS SonicAir Web site: Telephone for domestic shipments: Telephone for international shipments: UPS Capital SM Web site: Telephone: UPS Supply Chain Solutions SM Web site: Telephone: UPS Consulting SM Web site: Telephone: UPS Mail Innovations SM Web site: Telephone: UPS.com /04 Copyright 004 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are registered trademarks of United Parcel Service of America, Inc. All rights reserved. 10% post-consumer content E