UPS Rate and Service Guide Daily Rates Effective

Transcription

1 UPS Rate and Service Guide Daily Rates Effective

2

3 One Integrated Company. An enterprise that s integrated, innovative, and global. A system that s flexible, reliable, and smart. A company that speaks to the needs of your organization. Where people, information, and equipment come together to make your reach nearly limitless and your operations virtually seamless. Where shipping and consulting services, financing options, and progressive technologies keep the flow of goods, information, and funds moving at the pace you want. UPS. We ll work for your business. 1

4 Table of Contents

5 Prepare Your Shipment. The ins and outs of boxes and labels getting your package ready. Packaging Guidelines Special Packaging Needs 11 UPS-Provided Packaging 1 UPS Packaging Supplies 1 Process Your Shipment. Express or Ground? Select your service, then figure out the zone and rate. Determine the Service Option 18 Determine Weight and Size 0 Determine the Zone Domestic Export 5 To Canada 7 Import Freight Collect 8 Essential Information. The rest of the story tracking, billing, and business solutions. Track Your Shipment 1 Understand Your Bill 1 More Business Solutions 18 Terms and Conditions 150 Index 157 Determine the Rate Domestic UPS SonicAir 5 UPS Next Day Air Early A.M. UPS Next Day Air UPS Next Day Air Saver 30 UPS nd Day Air A.M. 3 UPS nd Day Air 38 UPS 3 Day Select UPS Ground Commercial UPS Ground Residential 50 UPS Hundredweight Service 5 Export UPS SonicAir UPS Worldwide Express Plus SM UPS Worldwide Express SM UPS Worldwide Expedited SM 8 UPS Worldwide Express Plus SM to Canada 78 UPS Worldwide Express SM to Canada 78 Export (continued) UPS Worldwide Expedited SM to Canada 80 UPS Standard To Canada 8 Shipment Pricing 85 Import Freight Collect UPS Worldwide Express Plus SM 9 UPS Worldwide Express SM NA19 UPS Worldwide Express SM 9 UPS Worldwide Expedited SM 9 UPS 3 Day Select SM From Canada 100 UPS Standard From Canada 10 Shipment Pricing 103 Value-Added Services 10 Automated Processing 11 Manual Processing 117 Other Charges 131 Service Restrictions 13 Access to UPS 138 3

6

7 One Synchronized Flow.The hum of business. It s a sound we love. What creates it? The well-timed, just-right blend of individual skill, smart technology, operational precision, and synchronized transactions working together every day to keep things constant constantly moving, constantly evolving, constantly adapting to new challenges. You can count on all phases of our business delivery, consulting, finance, e-commerce to keep things humming for your business. Prepare your shipment in just a few well-orchestrated moves. 5

8 Packaging Guidelines Note: To prepare packages for UPS shipment, you can use your own packaging or containers available from UPS. We offer a variety of containers free of charge for UPS Air Services. We also offer corrugated cartons and packaging materials for purchase. UPS Packaging Supplies may be billed to your UPS account or a major credit card. Terms and conditions will apply. For either of these options, please visit Supplies at ups.com. Shipping Checklist Make sure you: Use a rigid box with flaps intact. Remove any labels, Hazardous Materials indicators, and other shipment markings from the box. Wrap items separately. Use adequate cushioning material. Use strong tape designed for shipping. Do not use string or paper over-wrap. Use a single address label that has clear, complete delivery and return addresses. Place a duplicate address label inside the box. Note: A double-wall container should be used for an item(s) weighing more than 80 pounds. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. Step-by-Step Simply by observing a few basic principles when preparing your shipment, you can help ensure that your package travels safely to its destination. The four steps outlined here cover the key considerations in packing most articles with care. 1. Use a corrugated box. Use a new or almost new corrugated box. The more a box is used, the more it loses its original protective qualities and may not adequately protect your shipment. If you must reuse a box, make sure it is rigid and in excellent condition with no punctures, tears, rips, or corner damage, and that all flaps are intact. Shoeboxes, gift boxes, or other paperboard boxes are not recommended. Remove old address labels, Hazardous Materials indicators such as diamond labels and markings, as well as delivery markings and bar codes from the previous shipment. UPS recommends choosing a box strength that is suitable for its contents, based on the UPS Box Strength Guidelines. Never exceed the maximum gross weight limit for the box, which is printed on the Box Maker s Certificate on the bottom flap of most boxes. After years of testing and analysis, engineers at the UPS Professional Services Package Lab (see page 11) have developed box strength specifications for single-package distribution. Refer to the chart on the following page for recommendations in determining the proper size and maximum gross weight limit of a box. Follow these steps when using the UPS Box Strength Guidelines chart to select the most appropriate box for your shipment. 1. Weigh items to be shipped.. Measure and add together the length, width, and height of the box. 3. Select the appropriate row where the criteria in both columns A and B are met.. Use column C to identify the recommended Bursting Test strength box. Or, use column D to identify the recommended Edge Crush Test strength box. At least one of these specifications can be found on the Box Maker s Certificate.

9 Step-by-Step (continued) UPS Box Strength Guidelines A B C D Maximum Weight of Size Limit of Bursting Edge Crush Contents Box (inches) Test Test (ECT) (lbs.) L + W + H (lbs. per sq. in.) (lbs. per in. width) SINGLE-WALL CORRUGATED CONTAINERS NA DOUBLE-WALL CORRUGATED CONTAINERS NA The above box strengths are only guidelines to help assure the containment and protection of products transported through single-package distribution environments. They are not to be considered packaging specifications, and all packaged products should be tested in accordance with industryrecognized performance tests to ensure the most appropriate level of product protection is achieved.. Provide internal protection. It s important to cushion the contents of your package properly. Wrap each item separately. Fragile articles* need suitable separation from each other and from the corners, sides, top, and bottom of the box. Each item should be surrounded by at least two inches of cushioning and be placed at least two inches away from the walls of the box. This will prevent product-against-product damage and protect the contents from shock and vibration which can pass from the outside of the box to the contents. Proper cushioning material, combined with a strong outer container, will protect your shipment. Use enough cushioning material to ensure that the contents cannot move when you shake the box. The following materials can be used for cushioning and protection: Air-encapsulated plastic (bubble pack) Designed to protect and cushion lightweight items. Use multiple wraps/layers to ensure product is completely protected, especially around corners and edges. Inflatable packaging (air bags) Used primarily as void-fill material for lightweight items. Can be preformed to provide proper cushioning performance for specific products. Extreme hot or cold temperatures may affect the ability of air bags to provide adequate product protection. Not recommended for items with sharp corners or edges. Expanded polystyrene peanuts Used primarily as void-fill material for lightweight items. Overfill the box with peanuts, then gently close the flaps and seal. Due to the shifting and settling properties of peanuts, it is recommended that a minimum of three inches of cushioning be used around the contents. Not recommended for use with flat, narrow, or dense products that may migrate to the edge or bottom of the carton during transit. *Fragile objects such as electronics, glass, ceramics, and artwork may require special packaging for safe shipment; these packages may require added cushioning or a double box. For assistance with packing fragile objects, contact the UPS Professional Services Package Lab at [email protected] or call Prepare. Packaging Guidelines 7

10 Packaging Guidelines Step-by-Step (continued) Engineered foam enclosures Should be preformed for specific products for proper cushioning performance. Materials may include expanded polystyrene, polyethylene, polypropylene, or copolymers. Foam-in-place (a foam, sprayed into the box or mixed in packets, that expands and forms a protective mold around contents) Provides good cushioning when foam is evenly distributed around the contents. Select appropriate density of foam to meet packaging needs which can range from void-fill application to high-performance cushioning. Corrugated board Can be laminated together to form blocks or pads, which are useful for blocking and bracing items inside the box. Can also be die-cut, slit, or scored to form trays, partitions, or liners to increase package strength, improve performance, or separate items from each other within the package. Not recommended for fragile items. Paper cushioning (multilayered paper padding) not newspaper Ideal for wrapping medium-to-largesized, non-fragile items and those that may require moisture absorption. Excellent for void fill. Crumpled kraft paper not newspaper Used primarily as a void-fill material for light-to-medium-weight, nonfragile items and items that are suitable for such packing materials. To enhance performance, it is recommended that the paper be tightly crumpled. Use at least four inches of paper around and between the contents. Ensure that there is at least four inches of packing on all six sides of the box. Clothing, blankets, and pillows are not proper cushioning materials. 3. Close it securely. Proper closure is just as important as adequate cushioning. To close a box securely, apply three strips of tape to both the top and bottom of the box, so the middle and two edge seams are sealed (see illustration above). Use a strong tape such as the types described below: Pressure-sensitive plastic or nylonreinforced tape Use a tape at least two inches or more in width. Generally, the easiest, most convenient tape to use. It is versatile because it will adhere without water and can stick to a variety of surfaces and shapes. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 8

11 Step-by-Step (continued) Water-activated reinforced tape Use 0-pound grade tape at least three inches wide. Reinforced fibers in the tape provide additional strength, making it less susceptible to splitting or tearing. Caution: Adhesion to the container may be affected by elements such as high humidity, wetness of tape, or dust. Do not use masking, cellophane, duct, or water-activated paper tapes; also, do not use string or paper over-wrap.. Use proper labeling. For timely and accurate delivery, keep these points in mind when labeling your package: Always include the receiver s ZIP Code with the complete address. For international shipments, include a contact name, telephone number, and postal code. number must be included on the label. A package addressed to a P.O. box may experience delays and will not be covered by any UPS Service Guarantee. An Address Correction charge also will apply. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by UPS. Include the suite, apartment, or unit number, if applicable. Failure to do so may subject the shipper to an Address Correction charge. Place the shipping label on the top of the box. To avoid confusion, place only one address label on the box. If using a packing slip, place it on the same surface of the box as the address label. Do not place the label on a seam, edge, closure, or on top of sealing tape. Remove or cross out old labels or markings. Always include your complete return address including full street address and ZIP Code. For international shipments, include a contact name, telephone number, and postal code. Place a duplicate label or other form of address information inside the package. Note: If using a mailing tube, place the label horizontally, with the sides of the label pointing toward the ends of the tube, so the bar code can be scanned. If labeling an irregularly shaped item, make sure the label is placed on a flat surface to allow for scanning. Note: The smart labels produced by UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, and UPS OnLine Compatible vendor shipping systems include bar codes and routing codes that help ensure accurate routing and prompt delivery of your shipments. In addition, the use of smart labels allows for fast access to tracking and delivery information. Prepare. Packaging Guidelines Make every effort to obtain a street address. If you do use a P.O. box address, the recipient s telephone 9

12 Packaging Guidelines Note: Visit Supplies on ups.com or call PICK-UPS to request Heavy Package stickers. Guidelines For Packages Weighing More Than 70 Pounds Packaging materials need to be evaluated carefully for packages weighing more than 70 pounds. Boxes need to be of strong construction, preferably with seams that are stitched or stapled, not glued. Check the strength of the box by checking the Box Maker s Certificate to make sure the size limit and gross weight limit are not exceeded. For recommendations on determining the proper size and maximum gross weight limit of a box for individual package shipments, refer to the UPS Box Strength Guidelines chart in Step 1 on page 7. Use new boxes whose strength has not been compromised by humidity or prioruse wear and tear. Seal with heavy-duty tape, preferably reinforced, by applying three strips to both the top and bottom of the box so the middle and two edge seams are sealed. Dense cushioning material is a must. Expanded polystyrene peanuts and crumpled paper are not acceptable because they crush and shift under heavy loads. Customized corrugated board or engineered foam enclosures are more suitable and reinforce the rigidity of the outer box. A UPS Heavy Package sticker is required whenever you ship packages weighing more than 70 pounds. Place the sticker to the right of the address label, and write the package s weight in the white box. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 10

13 An accelerometer was The attached resultant to g-force the front levels Requested of the are CRT as By: follows and John the (drops Doe monitor 1-): was packaged in District: SNE the original packaging and subjected to instrumented drop testing. The monitor was dropped Region: Northeast in its normal orientation Drop (drops No. 1D-D) N Pressure and in a vertical g-force orientation (screen facing downward, drops 1E-E) with the following 1 results: 110 PSI Product: 1 Computer Monitor Model 13XYZ 15 PSI 19 Breakage of the monitor (breakage defined as the Package Weight: 37 pounds Factory Package: Yes 3 10 PSI 3Test Laboratory monitor being unable to be powered up) occurred Drop No. Height g-force Drop Kenosia No. Avenue 300 Number PSI of Items: 33 1 Height g-force Capacity: N/A Danbury, CT at 0810 the 8 g-force level. A second monitor was tested 1D " PSI 39 1E to narrow the " g-level at which damage can occur. D 30" 00 Container PSI Style: 8 Regular E The results Slotted 30" are Container as follows (RSC) 3 (drops 1B-3B): Normal Orientation Certification: 51 ECT Vertical Orientation Drop No. N Pressure g-force Corrugation: Vertical Based CB-flute on the fragility testing results, damage can 1B 0 PSI Testing Information Test Control Mfg s Number: Joint: Glued expect to occur at approximately 0 g s in its normal B 310 PSI An inspection Closure: Wide shipping Crown Staples orientation (Bottom) on a / " bottom PS Tape panel (Top) drop. International Safe Transit Association 3B 350 Additional PSI of the Testing interior 0 Application: Performed Multiple (Bottom) / Multiple (Top) (ISTA) Project 1A Compression: components Dimensions: No Vacuum: 1 x No x 0 (L x W x D, inches, OD) Vibration Time: minutes A wooden Bridged mold was Impact: fabricated of the Nomonitor Other: simulate N/A Torque: the monitor No being Frequency: CPM shipped in a vertical ECT: position revealed No and that Environmental: was subjected to Nofragility testing Drop Height: inches with the following Burst: results a heat Nosink Climatic: No Packaging (drops Description 1C-C): No. Of Drops: Burst Results: (yellow N/Aarrow) The is monitor positioned is contained in a poly bag and centrally Results Drop No. N Testing was terminated Pressure located close within proximity g-force the shipping container by four molded 1C 350 expanded PSI to the CRT. polystyrene 1 (EPS) after edge the th protectors drop. The positioned See Appendix A for comments and recommendations. C 50 along PSI During the no. shipment 1-5, 5 1-, 3-5 monitor and 3- was edges. able to A molded be 3C 550 EPS PSI plank is positioned between powered the up, gimbal however and monitor in its normal C 700 casing. PSI An instruction 8 manual the color and pattern power cord was are also orientation, downward movement of the packaged monitor can create a cantilever effect which contained in separate poly disrupted bags. as shown in the following example: can cause the CRT to come into contact with the heat sink and crack the circuit board. It is recommended that a diagnostics test be performed on the circuit board containing the heat sink to determine if this is the point of failure. An inspection of the bottom molded EPS foam edge protectors also revealed a low amount of load bearing area for the monitor (colored in blue) and a ridge along the bottom front edge protector (blue arrow) on which the gimbal is positioned which can allow shock forces to be directly transmitted to the monitor. Comments / Recommendations: To possibly prevent monitor damage, the following is recommended: For Lab Use Only: /3/97- (SLS) 1. Redesign the heat sink so that there is a minimum 0.5" distance between the heat sink and CRT by either relocating the heat Before sink Testing or cutting away a section of the heat After sink Testing at a 5º angle to allow for the minimum 0.5" space distance.. Redesign the foam edge protectors so that the monitor is shipped face down. 3. Increase the amount of foam load bearing area for the bezel (when designing the packaging for the monitor to be shipped face down).. Allow a minimum 0.75" clearance between the base of the gimbal and any packaging material (the molded EPS plank should remain to restrict the movement of the gimbal). Packaging Engineer Signature: SHIPPERS INTERNATIONAL (13) TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ SHIP TO: JOHN SMITH (987) ABC COMPANY SHIPPERS INTERNATIONAL (13) TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ SHIP JOHN SMITH TO: (987) ABC COMPANY 13 MAIN STREET 1 LBS 1 OF 1 LBS 1 OF SHIPPERS INTERNATIONAL (13) TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ SHIPPERS INTERNATIONAL (13) TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ LBS 1 OF JOHN SMITH (987) ABC COMPANY BUILDING 3 FLOOR 13 MAIN STREET Package Lab One UPS Way Hodgkins, IL 055 Customer: ABC Company A wooden mold was fabricated to duplicate the bottom molded EPS edge protectors and the monitor 13 was Main subjected Street to fragility Test Control Number: 9519 testing at incremental g-force levels in Anywhere, its normal USA shipping Date Tested: /3/97 orientation (note: a new monitor was used for testing after each Shipper Number: 135 Previous Test Number: N/A damage was detected). Previous Test Date: N/A SHIP TO: JOHN SMITH (987) ABC COMPANY 13 MAIN STREET 1 LBS SHIP TO: 1 OF Special Packaging Needs If you ship the following items, consider their special packaging needs. Irregularly Shaped Items and Bare Metals Tape the address label on a flat surface of the item being shipped. Cover the label with clear tape. Do not use flying tags. Blunt all sharp or protruding edges with taped-on, corrugated cardboard pieces. Protect the surface of the item as needed. An Additional Handling charge will apply. See page 131 for details. Fabric and Wallpaper Rolled goods travel best when shipped in corrugated boxes. If a fabric or wallpaper roll is shipped in a bag, it is recommended to use a bag with a minimum thickness of six mils. Make sure the bag is tightly wrapped and taped against the roll to reduce the risk of tearing. A tail on an item shipped in a bag must be compressed to the body of the item using tape. Place the address label on a flat surface of the item being shipped. Place duplicate address labels inside cores or between top layers of material. An Additional Handling charge may apply. See page 131 for details. Tires Apply a wide band of pressure-sensitive tape through the center and completely around the body of the tire so that the tape is attached to itself. Attach your address label to the tape band where it covers the tread. Cover the entire label with clear tape. An Additional Handling charge will apply. See page 131 for details. Bundled or Strapped Boxes Only same-sized boxes may be strapped together. Use a minimum of four crisscrossed bands, two in each direction. An address label must be placed on each box. When strapping boxes together, each box must be strong enough to hold the total weight of the strapped bundle. For example, if two 0-pound boxes are banded together into an 80-pound package, both components should be in boxes with at least an 80-pound weight capacity. An Additional Handling charge may apply. See page 131 for details. UPS Professional Services Package Lab The UPS Professional Services Package Lab helps customers find effective and cost-efficient packaging for products. Packaging engineers evaluate the current or proposed package, conduct a variety of industry-accepted tests, and prepare a written report that recommends modifications to improve performance, economy, and efficient use of materials. The package lab also monitors the latest developments in package-testing research worldwide. Contact your UPS account executive or the package lab at [email protected], or call for details. BUILDING 3 FLOOR 13 MAIN STREET SALT LAKE CITY UT UPS GROUND UT TRACKING #: 1Z 13 5E Z 13 5E BUILDING 3 FLOOR SALT LAKE CITY UT UT UPS GROUND TRACKING #: 1Z 13 5E Z 13 5E Appendix A (con t) BUILDING 3 FLOOR SALT LAKE CITY UT UPS GROUND UT TRACKING #: 1Z 13 5E Z 13 5E Laboratory Test Report Appendix A SALT LAKE CITY UT UT UPS GROUND TRACKING #: 1Z 13 5E Z 13 5E Note: Please see page 13 for service restrictions related to shipping Hazardous Materials and International Dangerous Goods. For additional information, refer to the Guide for Shipping Ground and Air Hazardous Materials at ups.com. Prepare. Special Packaging Needs 11

14 UPS-Provided Packaging Greener Packaging You ll find our packaging a bit greener, thanks to a joint project with the Alliance for Environmental Innovation. The changes made have helped conserve natural resources, save energy, and reduce solid waste. And they make for pretty tough packaging, too. Choose Your Packaging Use your own packaging or use UPS-provided packaging. We offer a variety of containers free of charge, depending on the UPS service selected. To request your supplies, visit Supplies on ups.com or call PICK-UPS. UPS Next Day Air packaging can also be used for UPS Next Day Air Early A.M., UPS Next Day Air Saver, and UPS Worldwide Express Plus SM shipments. *Dimensional weight may apply for international shipments. See page 0 for details. UPS Next Day Air /UPS Worldwide Express SM Letter There is no weight limit on Next Day Air Letters containing letters, business correspondence, urgent documents, and electronic media. This envelope is also available in a window version, featuring a built-in label pouch ideal if you print your own shipping labels. Dimensions: 1.5" x 9.5" 100 percent recycled fiber (80 percent post-consumer). Note: When shipping internationally, the UPS Letter may be used only for documents or electronic media of no commercial value. Reusable UPS Next Day Air /UPS Worldwide Express SM Letter Use this envelope and then use it again! Enjoy the same features as the UPS Next Day Air Letter and have important documents returned without enclosing another envelope. Three sizes are available. Dimensions: 15" x 9.5" (legal size), 13.5" x 9.5", 1.5" x 9.5" 100 percent recycled fiber (80 percent post-consumer). Note: When shipping internationally, the UPS Letter may be used only for documents or electronic media of no commercial value. UPS Next Day Air /UPS Worldwide Express SM Pak Made from tear-resistant material and ideal for flat, unbreakable items, such as large reports and bulky documents. Charges are based on weight and zone.* Dimensions: 1" x 1.75" 15 percent post-consumer content. UPS Next Day Air /UPS Worldwide Express SM Box This sturdy box is perfect for a wide variety of merchandise. Charges are based on weight and zone.* Three sizes are available. Dimensions: 17.5" x 1.5" x 3" (large) 15.15" x 11.5" x 3" (medium) 1.5" x " x " (small) 90 percent post-consumer fiber. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 1

15 UPS Next Day Air /UPS Worldwide Express SM Tube Protects larger documents that can be rolled instead of folded, such as blueprints, charts, maps, drawings, and posters. Charges are based on weight and zone.* Dimensions: 38" x " x " x " 90 percent post-consumer fiber. UPS Next Day Air Laboratory Pak Ship routine diagnostic specimens overnight with clear, watertight plastic over-wraps. Use with federally mandated inner packaging. Charges are based on weight and zone.* Dimensions: 17.5" x 1.75" UPS nd Day Air Letter For important correspondence, documents, and electronic media. Use for domestic shipments only. This envelope is also available in a window version, featuring a built-in label pouch ideal if you print your own shipping labels. Dimensions: 1.5" x 9.5" 100 percent recycled fiber (80 percent post-consumer). UPS nd Day Air /UPS Worldwide Expedited SM Pak Made from tear-resistant material and ideal for flat, unbreakable items such as large reports and bulky documents. Charges are based on weight and zone.* Dimensions: 1" x 1.75" 15 percent post-consumer content. UPS nd Day Air /UPS Worldwide Expedited SM Box Available in three sizes for a variety of items. Charges are based on weight and zone.* Dimensions: 17.5" x 1.5" x 3" (large) 15.15" x 11.5" x 3" (medium) 1.5" x " x " (small) 90 percent post-consumer fiber. Note: UPS nd Day Air Letters, Paks, and Boxes can also be used for UPS nd Day Air A.M. shipments. Prepare. UPS-Provided Packaging UPS 10 Kg Box and UPS 5 Kg Box Use these boxes for UPS Worldwide Express Plus SM and UPS Worldwide Express shipments. Export forms are included. Charges are based on flat rate and zone. Any shipments exceeding the maximum weights will be charged the regular Express rate for that weight shipment. Dimensions: 5 Kg: 19.75" x 17.5" x " 10 Kg: 1.5" x 13.5" x 10.75" *Dimensional weight may apply for international shipments. See page 0 for details. 13

16 UPS Packaging Supplies The UPS Packaging Supplies store is always open at ups.com the place to find a great selection of packaging essentials. All top quality. All budget friendly. And all available with just a few quick clicks and keystrokes. Orders are generally delivered in one to two business days to the 8 contiguous states and can be billed to your UPS account or major credit card.* Cartons and Envelopes UPS cartons and packing materials meet industry standards for quality and performance. Choose from a variety of 00- to 350-test, single-wall Regular Slotted Cartons (RSCs) made from corrugated kraft fiberboard with C-flute construction. Shipped flat for compact storage, all UPS cartons are appropriate for use with UPS domestic and international service options. For a full list of carton sizes and dimensions, go to Supplies at ups.com. Small Corrugated Cartons Less than 1" in length. Fourteen sizes available, from the compact " cube to the letter-size dimensions of our popular 11.5" x 8.75" x 8" carton. Available in 10-, 0-, and 30-carton bundles. Medium Corrugated Cartons 1" to 17" in length. Eleven sizes available for those in-between-sized shipments. Available in 10-, 0-, and 30-carton bundles. *Terms and conditions at the UPS Packaging Supplies store on ups.com will apply. Large Corrugated Cartons Over 17" in length. Eight sizes available for your more bulky items. Available in 5-, 10-, 0-, and 30-carton bundles. Visit ups.com or call to order your packaging supplies. 1

17 Tri-Tubes Tri-tubes open up completely, so it s easy to insert and remove contents. No more loose-end caps, because the protective end pieces are built in. Great protection for larger documents. Available in 38.5" x " x " x ".** Available in 10-carton bundles. Prepare. UPS Packaging Supplies Padded Envelopes A cost-efficient alternative to corrugated cartons, these envelopes are made from heavy-duty kraft paper with uniform inner batting for cushioned protection and convenient self-seal closure. Four sizes available: " x 10" 9.5" x 1" 8.5" x 1" 1.5" x 19" Available in 50-, 100-, and 150-count quantities. Other Supplies Tape and Cushioning Pack, protect, and seal your packages with ease. We have " carton sealing tape, your choice of tape dispensers, as well as paper and bubble cushioning. Packing Slip Pouches Pressure-sensitive poly envelopes to protect your packing lists or invoices. Available in.5" x 5.5". Available in 500-count quantities. **Accommodates items no larger than 3.5" in diameter. 15

18 1

19 One Innovative Team. What moves a package most? People. People who push the technology envelope. People who put cutting-edge, breakthrough ideas into motion and who get your shipment from here to there quickly, smoothly, and efficiently. People who develop and refine systems that are flexible and responsive, coordinated and precise. People with insight, imagination, and intelligence. The human spirit ofups. Put our people and systems to the test. We can handle it. Use this section to process your shipment. 17

20 Determine the Service Option Domestic Fastest UPS SonicAir UPS Next Day Air Early A.M. Faster UPS Next Day Air UPS Next Day Air Saver UPS nd Day Air A.M. UPS nd Day Air Fast UPS 3 Day Select UPS Ground Domestic Multiple-Piece Shipments UPS Hundredweight Service International Export Fastest UPS SonicAir UPS Worldwide Express Plus SM Faster UPS Worldwide Express SM UPS Worldwide Expedited SM Fast UPS Standard To Canada International Import Freight Collect Fastest UPS Worldwide Express Plus UPS Express NA1 Faster UPS Worldwide Express UPS Worldwide Expedited Fast UPS 3 Day Select SM From Canada UPS Standard From Canada Note: For additional details about UPS service options, see the rate section beginning on page. We have more guaranteed, time-definite delivery options than anyone else. When do you need it there? Domestic UPS SonicAir Guaranteed delivery coast to coast, usually in four to six hours. Available hours a day, 35 days a year. Specific delivery time guaranteed at time of order placement. UPS Next Day Air Early A.M. Guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 8 contiguous states and by 8:30 a.m. to many other U.S. cities, including Anchorage, Alaska. Additionally, we deliver to literally thousands more ZIP Codes than anyone else. UPS Next Day Air Guaranteed delivery to all 50 states and Puerto Rico by 10:30 a.m., noon, or end of day the next business day, depending on destination. UPS Next Day Air Saver Guaranteed delivery by 3:00 p.m. or :30 p.m. the next business day to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the Next Day Air Saver area are delivered by end of day. Not available to destinations where UPS Next Day Air is committed for end of day. International Export UPS nd Day Air A.M. Guaranteed delivery by noon on the second business day to metropolitan commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. Not available to destinations where UPS Next Day Air delivery is committed by noon or end of day. UPS nd Day Air Guaranteed on-time delivery by the end of the second business day to every address throughout the United States and Puerto Rico. UPS 3 Day Select Guaranteed delivery by the end of the third business day to every address in the 8 contiguous states. UPS Ground Guaranteed day-definite delivery to every address within the 8 contiguous states. UPS Hundredweight Service This service is designed for shipments UPS classifies as Less-than-PalletLoad SM (LPL SM ). An ideal alternative to traditional LTL (Less- Than-Truckload) service for multiple-piece shipments weighing less than 1,000 pounds. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. UPS SonicAir Available every day. Guaranteed service from the United States to more than 180 countries and territories worldwide. Service is typically completed within hours, including customs clearance. Specific delivery time guaranteed at time of order placement. 18 UPS Worldwide Express Plus SM Guaranteed delivery by 8:30 a.m. to more than 580 cities in 15 countries. Time in transit is typically two business days, but delivery is guaranteed by 8:30 a.m. on the next business day to major metropolitan areas in Canada.

21 International Export (continued) UPS Worldwide Express SM Guaranteed delivery to more than 00 countries and territories. the next business day to most major business centers, and by the end of the business day to most other destination in Canada. Delivery guaranteed by 10:30 a.m. the second business day for shipments to major business centers, including more than 1,000 cities across Europe, and by end of day to most other destinations. When you call for an early pickup from a major metropolitan area, overnight delivery of Letters and documents is guaranteed by the end of the next business day to the world s most important business centers in Europe, Asia, Central and South America, and Mexico. For UPS Worldwide Express shipments to Canada, overnight delivery of UPS Letters and packages is guaranteed by 10:30 a.m. International Import Freight Collect UPS Worldwide Express Plus SM Guaranteed delivery by 8:00 a.m. or 8:30 a.m., depending on destination, from major business centers around the world to major business centers in the United States. UPS Worldwide Express SM NA1 Guaranteed overnight delivery across the United States from many major European business centers. All Worldwide Express destinations will receive Letters, documents, and packages by 10:30 a.m. the next business day from Europe if an earlier pickup is requested in select origin postal codes. UPS Worldwide Express SM Guaranteed delivery from more than 170 countries and territories. Overnight delivery of Letters, documents, and packages is guaranteed from major business centers across Canada and Mexico. Two-day package delivery is guaranteed from most of Europe. UPS Worldwide Expedited SM Guaranteed delivery to more than 5 destination countries: To Canada, typically within three business days to most destinations. To Mexico, typically within three business days. To major destinations in Europe, Asia, and Central and South America, typically within four or five business days. UPS Standard To Canada Guaranteed, economical ground delivery to most addresses in the 10 provinces of Canada. UPS Worldwide Expedited SM Delivery is guaranteed within two to five days, depending on origin. Available from more than 5 countries: From Canada, typically within two business days. From Mexico, typically within three business days. From Europe, Asia, and Central and South America, typically within four or five business days. UPS 3 Day Select SM From Canada Guaranteed delivery by the end of the third business day from most locations in Canada to every address in the 8 contiguous states. UPS Standard From Canada Guaranteed, economical ground delivery from Canada to every address in the 8 contiguous states. Process. Determine the Service Option 19

22 Determine Weight and Size Billable Weight: Actual, Dimensional, or Oversize? Determining which weight to use in calculating your rate requires that you determine which rule applies. Different rules apply depending on the service selected. Dimensional weight applies to all service options that may involve an aircraft. Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight. Calculations of dimensional weight are based on the International Air Transport Association (IATA) volumetric standards. Similar rules, Oversize 1 and, apply to ground shipments. Irregularly Shaped Packages Measure boxes or containers that are not rectangular to determine dimensional weight and whether the package is within maximum limits. Treat the irregularly shaped package as if it were in a regular rectangular box. Measure the length, width, and height of the package from its extreme points. Height Length Width Note: Packages that exceed UPS weight and size limits are not accepted for transportation. If found in the UPS system, they are subject to an Over Maximum Limits charge. See page 13 or 133 for details. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. Domestic Shipments, Including Puerto Rico (Dimensional Weight) For UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., UPS nd Day Air, and UPS 3 Day Select : 1. Determine actual weight. Use any standard scale.. Determine dimensional weight. Multiply the package length by the width by the height. For each measurement, round off any fraction to the nearest whole inch (for example, 1.00" to 1.9" will be considered 1 inch, and 1.50" to 1.99" will be considered inches). The result is the cubic size. If this number is 1,78 inches or less, use the actual weight in your rate calculation. If this number is more than 1,78 inches, divide the cubic size by 19 to determine dimensional weight in pounds. Increase any fraction to the next pound. International Shipments (Dimensional Weight) For UPS Worldwide Express Plus SM, UPS Express NA1, UPS Worldwide Express SM, UPS Worldwide Expedited SM, UPS 3 Day Select SM From Canada, and UPS Standard From Canada: 1. Determine actual weight. Use any standard scale.. Determine dimensional weight. Multiply the package length by the width by the height. For each measurement, round off any fraction to the nearest whole number (for example, 1.00 to 1.9 will be considered 1, and 1.50 to 1.99 will be considered ). The result is the cubic size. For a multiple-package shipment, add the result for all of the packages together. The total is the cubic size of the shipment. (If you are using a UPS Shipping Record book, each international package is considered a separate shipment for billing purposes.) Divide the cubic size by 1 if measured in inches, or by,000 if measured in centimeters, 0 Dimensional Weight = L x W x H 19 L = Length in inches W = Width in inches H = Height in inches Multiple Packages If you have more than one package to be shipped, consider each package a separate shipment for weight calculation purposes. For UPS Hundredweight Service shipments, see pages 5 and Determine billable weight. Compare each package s actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate. Dimensional Weight ( in Pounds ) L = Length in inches W = Width in inches H = Height in inches ( ) = L x W x H 1 Dimensional Weight = L x W x H in Kilograms,000 L = Length in centimeters W = Width in centimeters H = Height in centimeters to determine the dimensional weight. To convert metric measurements into pounds, multiply the result by.05. Increase any fraction to the next pound. 3. Determine billable weight. Compare the package s/shipment s actual weight to the dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate. L L L W W W H H H

23 Domestic and International Shipments (Oversize 1 and ) Determine if Oversize 1 or Oversize rules apply to your UPS Ground and UPS Standard To Canada shipments. Oversize 1 A package is considered Oversize 1 (OS1) when its combined length and girth exceeds 8 inches, and combined length and girth is equal to or less than 108 inches, and actual weight is less than 30 pounds. For each OS1 package, the billable weight is 30 pounds. Oversize A package is considered Oversize (OS) when its combined length and girth exceeds 108 inches, and actual weight is less than 70 pounds. For each OS package, the billable weight is 70 pounds. Tool: To help you determine if your package s dimensions are within UPS size limits, a 130-inch chain is available upon request by calling PICK-UPS. GIRTH Start here 8" 108" 130" Step 1: Measure Girth Weight and Size Information The information below applies to all UPS service options except UPS SonicAir, unless otherwise indicated. See pages 5 and 55 for additional information applying to UPS Hundredweight Service. Maximum Weight For domestic shipments, the maximum weight per package is 150 pounds. For international shipments, the maximum weight of a package may vary by destination or origin. Call the UPS International Customer Service Center at for details. The maximum weight for a Hazardous Materials/International Dangerous Goods package (contractual service only) is 70 pounds, unless further restricted in the Guide for Shipping Ground and Air Hazardous Materials at ups.com. Call the UPS Hazardous Materials Support Center at for details. Girth is the distance all the way around the package or object at its widest point perpendicular to the length. Length is the longest side of a package or object. Maximum Length The maximum length per package is 108 inches or 70 centimeters. A package with the longest side measuring over 0 inches or the second-longest side measuring over 30 inches in length will be subject to an Additional Handling charge of $5. Maximum Size The maximum size per package is 130 inches or 330 centimeters in length and girth combined. For irregularly shaped air packages, see page 0 for instructions. 1 Step : Measure Length LENGTH Items Shipped in Bags Shape When multiple items are shipped in a flexible container (e.g., burlap or plastic bag), the dimensional or oversize measurements will be determined when the exterior is at rest. As this shape will differ from placement to placement, cubic size or length and girth measurements will be at the sole discretion of UPS. As always, the billable weight will be the greater of the dimensional or oversize weight as compared to the actual weight. Tails A tail on an item shipped in a bag should be measured for the amount of space it takes up in a reasonably compressed fashion. Any tail that is created by placing an item in a bag must be compressed and taped to the body of the item. Note: Packages that exceed UPS weight and size limits are not accepted for transportation. If found in the UPS system, they are subject to an Over Maximum Limits charge. See page 13 or 133 for details. Process. Determine Weight and Size

24 Note: UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, or a UPS OnLine Compatible vendor shipping system will automatically determine the zone for you. Determine the Zone Domestic Shipments Domestic Where is your package going? We ve divided the United States and Puerto Rico into numbered zones. Use your UPS Zone Chart to determine the destination zone for the domestic service option (except UPS SonicAir ) you ve chosen. Your chart is provided separately and is based on your origin ZIP Code. View or download your UPS Zone Chart at ups.com, or order one by calling PICK-UPS. Within the 8 Contiguous States and to Puerto Rico Instructions are at the top on the front of your UPS Zone Chart. Please note that UPS Next Day Air Early A.M. uses the same zones as UPS Next Day Air. Example: If you are shipping from ZIP Codes 0001 to 099, take the first three digits of the receiver s ZIP Code and refer to the sample UPS Zone Chart at right: For a Ground shipment from an origin in ZIP Code 0001 to a destination located in ZIP Code 1955, the zone is 3. DESTINATION ZIP CODES Ground Next Day Air ZONES Next Day Air Saver nd Day Air nd Day Air A.M Day Select Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup.

25 From the 8 Contiguous States to Alaska and Hawaii Instructions are on the back of your UPS Zone Chart. Please note that UPS Next Day Air Early A.M. uses the same zones as UPS Next Day Air. Example: We provide service to all points in Alaska and Hawaii. Locate the destination ZIP Code on the sample UPS Zone Chart to obtain the zone for the service level of your choice. For a UPS Next Day Air shipment from an origin anywhere in the 8 contiguous states to a destination in Alaska located in ZIP Code 9955, the zone is 1. ALASKA DESTINATION ZIP CODES Next Day Air ZONES nd Day Air Process. Determine the Zone Domestic Shipments 3

26 Note: UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, a UPS OnLine Compatible vendor shipping system, or the Quick Cost Calculator on ups.com will automatically determine the rate for you. Note: The applicable UPS Rates are determined on the basis of package and shipper characteristics, and are therefore subject to change. Visit ups.com or see the Terms and Conditions beginning on page 150 for details. Determine the Rate Domestic and International You ve chosen the service option, computed the billable weight, and looked up the shipping zone. Now you can determine the rate. And it s the same process whether you re shipping domestically, exporting to other countries, or importing into the United States. Domestic, Export, and Import Freight Collect (except UPS SonicAir ) 1. Go to the pages listing the rates for the service option you ve selected.. Match the billable weight to the appropriate zone. Add surcharges if special options or additional services are selected. Example: On page 7, for a UPS Next Day Air shipment weighing 0 pounds where the destination zone is 10, the rate would be $9.75. UPS Next DayAir Guaranteed Overnight By 10:30 a.m.* Domestic Zones 3 Lbs ** 15** 1** $.00 $53.5 $87.75 $95.5 $100.5 $10.50 $ $10.00 $10.00 $ Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup.

27 UPS SonicAir Same-Day Service Domestic Same Day. Any Time. Any Place in the United States. UPS SonicAir offers same-day guaranteed delivery to any address in the United States, typically between four and six hours. That s speed. Moreover, there are few limitations: ship at any hour of the day, on any day of the year, including holidays. That s flexibility. Service Highlights Fast Pickup: Usually within 0 minutes of order placement. Guarantee: Specific delivery times are guaranteed at order placement. Ease: For most shipments, simply use your UPS account number and sign the shipping document provided by the courier at the time of pickup. Few Size and Weight Limitations: Aircraft can be chartered if necessary to accommodate needs. Certain restrictions may apply. Call for more information. Anywhere: Send to/from all U.S. addresses. (Please see page for UPS SonicAir international service.) Proactive: Proactive communication of the shipment status sent via , phone, or fax, including any changes in the delivery schedule. Proof of delivery provided upon shipment arrival. Verification: We automatically contact the shipper to confirm the time of delivery and provide the name of the person who signed for it, at no additional charge. Tracking: Information available online at sonicair.ups.com hours a day, 35 days a year, or by calling Informed: Tracking information available 30 minutes after scheduled departure and 30 minutes prior to scheduled arrival, so you know about any potential delay. Reports: Detailed performance reports for shipments upon request at no additional charge. Web-Enabled: Quick quotes, pickup and delivery options, online ordering and tracking, and account management via the Web at sonicair.ups.com. Confirmation: Automatic verbal delivery confirmation. Available Options Door-to-Door: We pick up from your door and deliver to the final destination. Hold for Pickup: We pick up from your door, deliver to the destination airport, and hold for pickup by the recipient. Hand-Carry Service: A dedicated SonicAir courier will carry your shipment from your door, on board the flight, and to your final destination. Aircraft Charter: We can arrange for a chartered aircraft to transport your shipment. Services and Rates Door-to-Door (8 States) 5 pounds or less: Shipments picked up and delivered door-to-door $19 Hold for Pickup 5 pounds or less: Shipments held for recipient pickup at destination airport $153 Retrieval: Shipments picked up at destination airport and delivered $ 5 Drive (within 15 miles) 50 pounds or less: Shipments picked up and driven to destination $ 5 Express Freight 100 pounds or more: Freight shipments delivered door-to-door (varies by lane) $1.75 to $3 per pound Hand-Carry: Shipments hand-carried, door-to-door based upon destination Charter: Shipments sent by chartered aircraft based upon shipment and destination 5 Note: For pickup and delivery, a $.5 fee will be assessed for each additional mile or fraction thereof beyond a 15-mile radius from destination airport. See page 113 for UPS SonicAir additional charges. Note: Hazardous Materials are not accepted in UPS SonicAir service. Visit sonicair.ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. Process. Determine the Rate UPS SonicAir Domestic

28 UPS Next DayAir Guaranteed Overnight By 10:30 a.m.* Domestic UPS Next Day Air Fast, guaranteed delivery to every address in all 50 states and Puerto Rico by 10:30 a.m., noon, or end of day the next business day, depending on destination. Optional Saturday pickup and delivery. UPS Hundredweight Service available. (See page 5.) UPS Next Day Air Early A.M. Faster, guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 8 contiguous states and by 8:30 a.m. to many other U.S. cities, including Anchorage, Alaska. Additionally, we deliver to literally thousands more ZIP Codes than anyone else. Refer to ups.com or call PICK-UPS for delivery areas. Optional verbal delivery confirmation and Saturday pickup and delivery. (Saturday delivery is 9:00 a.m. or 9:30 a.m., depending on destination.) Hundredweight Service not available. Add $8.50 to the applicable published Next Day Air rate for each Next Day Air Early A.M. Letter or package. Delivery to Residential Destinations Add $1.15 to the appropriate Next Day Air Early A.M. or Next Day Air rate for each Letter or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. A Delivery Area Surcharge of $1.75 applies to each Letter and package delivered to residences in certain ZIP Codes. Go to ups.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) Zones Letter 1 Lbs ** 15** 1** $1.75 $1.5 $15.00 $15.50 $1.00 $1.75 $17.5 $17.50 $17.50 $ **Zone 1 is metro Alaska and Hawaii, zone 15 is Puerto Rico, and zone 1 is remote Alaska and Hawaii. Some shipments to Alaska and Hawaii require additional time in transit. Free UPS packaging is available. See pages 1 and 13. These UPS Next Day Air rates also apply for shipments from UPS Drop Boxes. *Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup.

29 UPS Next DayAir Guaranteed Overnight By 10:30 a.m.* Domestic Zones 3 Lbs ** 15** 1** $.00 $53.5 $87.75 $95.5 $100.5 $10.50 $ $10.00 $10.00 $ To determine the rate for a package weighing over 70 pounds, please turn the page. Customers Who Do Not Receive a Daily UPS Pickup If you request a UPS On Call Air Pickup or a one-time pickup, add $ per Letter or package to the rate shown. This rate applies to both account holders and customers without a UPS account. If you are an account holder who receives daily pickup service and you request an On Call Air Pickup, the $ fee will not be applied. There is no weight limit on Next Day Air Letters containing letters, business correspondence, urgent documents, and electronic media. UPS Next Day Air Letters containing items other than those listed above are subject to the corresponding rates for the applicable weight of the Letter. For packages measuring more than one cubic foot, dimensional weight may apply. See page 0 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. Process. Determine the Rate UPS Next Day Air Domestic 7

30 UPS Next DayAir Guaranteed Overnight By 10:30 a.m.* Domestic UPS Next Day Air Fast, guaranteed delivery to every address in all 50 states and Puerto Rico by 10:30 a.m., noon, or end of day the next business day, depending on destination. Optional Saturday pickup and delivery. UPS Hundredweight Service available. (See page 5.) UPS Next Day Air Early A.M. Faster, guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 8 contiguous states and by 8:30 a.m. to many other U.S. cities, including Anchorage, Alaska. Additionally, we deliver to literally thousands more ZIP Codes than anyone else. Refer to ups.com or call PICK-UPS for delivery areas. Optional verbal delivery confirmation and Saturday pickup and delivery. (Saturday delivery is 9:00 a.m. or 9:30 a.m., depending on destination.) Hundredweight Service not available. Add $8.50 to the applicable published Next Day Air rate for each Next Day Air Early A.M. Letter or package. Delivery to Residential Destinations Add $1.15 to the appropriate Next Day Air Early A.M. or Next Day Air rate for each Letter or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. A Delivery Area Surcharge of $1.75 applies to each Letter and package delivered to residences in certain ZIP Codes. Go to ups.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) Zones 71 Lbs ** 15** 1** $81.5 $10.00 $15.75 $17.00 $ $ $19.5 $ $ $ *Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. **Zone 1 is metro Alaska and Hawaii, zone 15 is Puerto Rico, and zone 1 is remote Alaska and Hawaii. Some shipments to Alaska and Hawaii require additional time in transit. 8

31 UPS Next DayAir Guaranteed Overnight By 10:30 a.m.* Domestic Zones ** 15** 1** 111 Lbs. $135.5 $17.00 $7.5 $3.00 $8.75 $9.50 $ $309.5 $309.5 $ A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page 5. To determine the rate for multiple-package shipments weighing 100 pounds or more, refer to UPS Hundredweight Service on pages 5 and Customers Who Do Not Receive a Daily UPS Pickup If you request a UPS On Call Air Pickup or a one-time pickup, add $ per Letter or package to the rate shown. This rate applies to both account holders and customers without a UPS account. If you are an account holder who receives daily pickup service and you request an On Call Air Pickup, the $ fee will not be applied. There is no weight limit on Next Day Air Letters containing letters, business correspondence, urgent documents, and electronic media. UPS Next Day Air Letters containing items other than those listed above are subject to the corresponding rates for the applicable weight of the Letter. For packages measuring more than one cubic foot, dimensional weight may apply. See page 0 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. Process. Determine the Rate UPS Next Day Air Domestic

32 UPS Next DayAir Saver Guaranteed Overnight By 3:00 p.m.* Domestic UPS Next Day Air Saver An affordable delivery option for those important shipments that require nextbusiness-day delivery, but don t have to be there in the morning. Guaranteed delivery by 3:00 p.m. or :30 p.m. to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the Next Day Air Saver area are delivered by end of day. This service is not available to destinations where UPS Next Day Air is committed for end of day. Optional Saturday pickup. Saturday delivery is not available for UPS Next Day Air Saver packages. UPS Hundredweight Service available. (See page 5.) Delivery to Residential Destinations Add $1.15 to the appropriate Next Day Air Saver rate for each Letter or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. A Delivery Area Surcharge of $1.75 applies to each Letter and package delivered to residences in certain ZIP Codes. Go to ups.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) Zones Letter 1 Lbs $11.00 $1.50 $13.75 $1.5 $1.75 $15.00 $ Free UPS packaging is available. See pages 1 and 13. These UPS Next Day Air Saver rates also apply for shipments from UPS Drop Boxes. *Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 30

33 UPS Next DayAir Saver Guaranteed Overnight By 3:00 p.m.* Domestic Zones 3 Lbs $38.00 $7.50 $80.50 $8.00 $91.50 $93.5 $ To determine the rate for a package weighing over 70 pounds, please turn the page. Customers Who Do Not Receive a Daily UPS Pickup If you request a UPS On Call Air Pickup or a one-time pickup, add $ per Letter or package to the rate shown. This rate applies to both account holders and customers without a UPS account. If you are an account holder who receives daily pickup service and you request an On Call Air Pickup, the $ fee will not be applied. There is no weight limit on Next Day Air Saver Letters containing letters, business correspondence, urgent documents, and electronic media. UPS Next Day Air Saver Letters containing items other than those listed above are subject to the corresponding rates for the applicable weight of the Letter. For packages measuring more than one cubic foot, dimensional weight may apply. See page 0 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. Process. Determine the Rate UPS Next Day Air Saver Domestic 31

34 UPS Next DayAir Saver Guaranteed Overnight By 3:00 p.m.* Domestic UPS Next Day Air Saver An affordable delivery option for those important shipments that require nextbusiness-day delivery, but don t have to be there in the morning. Guaranteed delivery by 3:00 p.m. or :30 p.m. to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the Next Day Air Saver area are delivered by end of day. This service is not available to destinations where UPS Next Day Air is committed for end of day. Optional Saturday pickup. Saturday delivery is not available for UPS Next Day Air Saver packages. UPS Hundredweight Service available. (See page 5.) Delivery to Residential Destinations Add $1.15 to the appropriate Next Day Air Saver rate for each Letter or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. A Delivery Area Surcharge of $1.75 applies to each Letter and package delivered to residences in certain ZIP Codes. Go to ups.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) Zones 71 Lbs $70.75 $91.5 $11.00 $151.5 $1.5 $170.5 $ *Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 3

35 UPS Next DayAir Saver Guaranteed Overnight By 3:00 p.m.* Domestic Zones 111 Lbs $ $ $.00 $38.00 $0.00 $70.50 $ A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page 5. To determine the rate for multiple-package shipments weighing 100 pounds or more, refer to UPS Hundredweight Service on pages 5 and Customers Who Do Not Receive a Daily UPS Pickup If you request a UPS On Call Air Pickup or a one-time pickup, add $ per Letter or package to the rate shown. This rate applies to both account holders and customers without a UPS account. If you are an account holder who receives daily pickup service and you request an On Call Air Pickup, the $ fee will not be applied. There is no weight limit on Next Day Air Saver Letters containing letters, business correspondence, urgent documents, and electronic media. UPS Next Day Air Saver Letters containing items other than those listed above are subject to the corresponding rates for the applicable weight of the Letter. For packages measuring more than one cubic foot, dimensional weight may apply. See page 0 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. Process. Determine the Rate UPS Next Day Air Saver Domestic

36 UPS nd Day Air A.M. UPS is the only carrier to guarantee delivery by noon on the second business day to metropolitan commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. Not available to destinations where UPS Next Day Air delivery is committed by noon or end of day. Optional Saturday pickup. UPS Hundredweight Service available. (See page 5.) UPS nd DayAir A.M. Guaranteed Two-Day By Noon Zones Letter 1 Lbs Domestic $7.70 $7.90 $8.0 $8.80 $9.0 $9.0 $ Free UPS packaging is available. See pages 1 and 13. These UPS nd Day Air A.M. rates also apply for shipments from UPS Drop Boxes. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 3

37 UPS nd DayAir A.M. Guaranteed Two-Day By Noon Zones 3 Lbs To determine the rate for a package weighing over 70 pounds, please turn the page. Domestic $30.10 $35.90 $.00 $57.30 $75.00 $80.0 $ Customers Who Do Not Receive a Daily UPS Pickup If you request a UPS On Call Air Pickup or a one-time pickup, add $ per Letter or package to the rate shown. This rate applies to both account holders and customers without a UPS account. If you are an account holder who receives daily pickup service and you request an On Call Air Pickup, the $ fee will not be applied. For packages measuring more than one cubic foot, dimensional weight may apply. See page 0 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. Process. Determine the Rate UPS nd Day Air A.M. Domestic 35

38 UPS nd Day Air A.M. UPS is the only carrier to guarantee delivery by noon on the second business day to metropolitan commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. Not available to destinations where UPS Next Day Air delivery is committed by noon or end of day. Optional Saturday pickup. UPS Hundredweight Service available. (See page 5.) UPS nd DayAir A.M. Guaranteed Two-Day By Noon Zones 71 Lbs Domestic $5.0 $.0 $80.80 $10.50 $13.30 $18.0 $ Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 3

39 UPS nd DayAir A.M. Guaranteed Two-Day By Noon Zones 111 Lbs A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page 5. Domestic $8.10 $97.0 $13.00 $ $08.10 $5.00 $ To determine the rate for multiple-package shipments weighing 100 pounds or more, refer to UPS Hundredweight Service on pages 5 and Customers Who Do Not Receive a Daily UPS Pickup If you request a UPS On Call Air Pickup or a one-time pickup, add $ per Letter or package to the rate shown. This rate applies to both account holders and customers without a UPS account. If you are an account holder who receives daily pickup service and you request an On Call Air Pickup, the $ fee will not be applied. For packages measuring more than one cubic foot, dimensional weight may apply. See page 0 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. Process. Determine the Rate UPS nd Day Air A.M. Domestic

40 UPS nd Day Air An economical alternative for time-sensitive shipments that do not require overnight or morning service. Guaranteed on-time delivery by the end of the second business day to every address throughout the United States and Puerto Rico. Optional Saturday pickup. UPS Hundredweight Service available. (See page 5.) Delivery to Residential Destinations Add $1.15 to the appropriate nd Day Air rate for each Letter or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. A Delivery Area Surcharge of $1.75 applies to each Letter and package delivered to residences in certain ZIP Codes. Go to ups.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) UPS nd DayAir Guaranteed Two-Day Zones Letter 1 Lbs Domestic * 5* * $.80 $7.10 $7.0 $7.90 $8.0 $8.70 $9.10 $1.80 $1.80 $ *Zone is metro Alaska and Hawaii, zone 5 is Puerto Rico, and zone is remote Alaska and Hawaii. Some shipments to Alaska require additional time in transit. Free UPS packaging is available. See pages 1 and 13. These UPS nd Day Air rates also apply for shipments from UPS Drop Boxes. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 38

41 UPS nd DayAir Guaranteed Two-Day Zones 3 Lbs To determine the rate for a package weighing over 70 pounds, please turn the page. Domestic * 5* * $.90 $3.00 $0.90 $51.00 $7.00 $71.50 $7.0 $7.80 $7.80 $ Customers Who Do Not Receive a Daily UPS Pickup If you request a UPS On Call Air Pickup or a one-time pickup, add $ per Letter or package to the rate shown. This rate applies to both account holders and customers without a UPS account. If you are an account holder who receives daily pickup service and you request an On Call Air Pickup, the $ fee will not be applied. For packages measuring more than one cubic foot, dimensional weight may apply. See page 0 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. Process. Determine the Rate UPS nd Day Air Domestic 39

42 UPS nd Day Air An economical alternative for time-sensitive shipments that do not require overnight or morning service. Guaranteed on-time delivery by the end of the second business day to every address throughout the United States and Puerto Rico. Optional Saturday pickup. UPS Hundredweight Service available. (See page 5.) Delivery to Residential Destinations Add $1.15 to the appropriate nd Day Air rate for each Letter or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. A Delivery Area Surcharge of $1.75 applies to each Letter and package delivered to residences in certain ZIP Codes. Go to ups.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. UPS nd DayAir Guaranteed Two-Day Zones 71 Lbs *Zone is metro Alaska and Hawaii, zone 5 is Puerto Rico, and zone is remote Alaska and Hawaii. Some shipments to Alaska require additional time in transit. 0 Domestic * 5* * $8.0 $57.0 $71.70 $91.30 $11.0 $ $135.0 $13.00 $13.00 $

43 UPS nd DayAir Guaranteed Two-Day A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page 5. Domestic Zones * 5* * 111 Lbs. $73.00 $8.80 $109.0 $ $ $00.10 $0.0 $0.0 $0.0 $ To determine the rate for multiple-package shipments weighing 100 pounds or more, refer to UPS Hundredweight Service on pages 5 and Customers Who Do Not Receive a Daily UPS Pickup If you request a UPS On Call Air Pickup or a one-time pickup, add $ per Letter or package to the rate shown. This rate applies to both account holders and customers without a UPS account. If you are an account holder who receives daily pickup service and you request an On Call Air Pickup, the $ fee will not be applied. For packages measuring more than one cubic foot, dimensional weight may apply. See page 0 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. Process. Determine the Rate UPS nd Day Air Domestic

44 UPS 3 Day Select The ideal mix of economy and guaranteed on-time delivery. Guaranteed delivery by the end of the third business day to every address in the 8 contiguous states. UPS Hundredweight Service available. (See page 5.) Delivery to Residential Destinations Add $1.15 to the appropriate 3 Day Select rate for each package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. A Delivery Area Surcharge of $1.75 applies to each package delivered to residences in certain ZIP Codes. Go to ups.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) UPS 3 Day Select Guaranteed Three-Day Zones 1 Lbs Domestic $.0 $5.10 $5.0 $5.80 $.90 $7.50 $ Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup.

45 UPS 3 Day Select Guaranteed Three-Day Zones 3 Lbs To determine the rate for a package weighing over 70 pounds, please turn the page. Domestic $18.70 $3.0 $8.10 $3.70 $.30 $.10 $ Customers Who Do Not Receive a Daily UPS Pickup If you request a one-time pickup, add $ per package to the rate shown. This rate applies to both account holders and customers without a UPS account. For packages measuring more than one cubic foot, dimensional weight may apply. See page 0 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. Process. Determine the Rate UPS 3 Day Select Domestic 3

46 UPS 3 Day Select The ideal mix of economy and guaranteed on-time delivery. Guaranteed delivery by the end of the third business day to every address in the 8 contiguous states. UPS Hundredweight Service available. (See page 5.) Delivery to Residential Destinations Add $1.15 to the appropriate 3 Day Select rate for each package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. A Delivery Area Surcharge of $1.75 applies to each package delivered to residences in certain ZIP Codes. Go to ups.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) UPS 3 Day Select Guaranteed Three-Day Zones 71 Lbs Domestic $33.0 $.00 $50.0 $59.80 $77.80 $85.0 $ Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup.

47 UPS 3 Day Select Guaranteed Three-Day Zones 111 Lbs Domestic ** ** $9.80 $.10 $78.0 $9.50 $11.00 $133.0 $ A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page 5. To determine the rate for multiple-package shipments weighing 00 pounds or more, refer to UPS Hundredweight Service on pages 5 and Customers Who Do Not Receive a Daily UPS Pickup If you request a one-time pickup, add $ per package to the rate shown. This rate applies to both account holders and customers without a UPS account. For packages measuring more than one cubic foot, dimensional weight may apply. See page 0 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. Process. Determine the Rate UPS 3 Day Select Domestic

48 UPS Ground Guaranteed day-definite ground delivery to every address within the 8 contiguous states. Prompt and low cost. UPS Hundredweight Service available. (See page 5.) Customers Who Do Not Receive a Daily UPS Pickup If you request a one-time pickup, add $ per package to the rate shown. This rate applies to both account holders and customers without a UPS account. For larger packages, oversize charges may apply. See page 1 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. UPS Ground Commercial Guaranteed Day-Definite Zones 1 Lbs Domestic ** 7 15** 1 8 $3.39 $3.50 $3.7 $3.8 $.0 $.07 $ Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup.

49 UPS Ground Commercial Guaranteed Day-Definite Zones 3 Lbs To determine the rate for a package weighing over 70 pounds, please turn the page. Domestic $8.0 $9.5 $10.71 $1.85 $1.8 $19.97 $ Process. Determine the Rate UPS Ground Commercial Domestic 7

50 UPS Ground Guaranteed day-definite ground delivery to every address within the 8 contiguous states. Prompt and low cost. UPS Hundredweight Service available. (See page 5.) Customers Who Do Not Receive a Daily UPS Pickup If you request a one-time pickup, add $ per package to the rate shown. This rate applies to both account holders and customers without a UPS account. For larger packages, oversize charges may apply. See page 1 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. UPS Ground Commercial Guaranteed Day-Definite Zones 71 Lbs Domestic $1.9 $18.5 $0.7 $.89 $7. $3.3 $ Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 8

51 UPS Ground Commercial Guaranteed Day-Definite Zones 111 Lbs A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page 5. Domestic $7.5 $8.89 $9.5 $50.53 $53.7 $55.35 $ To determine the rate for multiple-package shipments weighing 00 pounds or more, refer to UPS Hundredweight Service on pages 5 and 55. Process. Determine the Rate UPS Ground Commercial Domestic 9

52 UPS Ground Guaranteed day-definite ground delivery to every address within the 8 contiguous states. Prompt and low cost. UPS Hundredweight Service available. (See page 5.) Customers Who Do Not Receive a Daily UPS Pickup If you request a one-time pickup, add $ per package to the rate shown. This rate applies to both account holders and customers without a UPS account. Delivery to Residential Destinations A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. A Delivery Area Surcharge of $1.75 applies to each package delivered to residences in certain ZIP Codes. Go to ups.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) For larger packages, oversize charges may apply. See page 1 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. UPS Ground Residential Guaranteed Day-Definite Zones 1 Lbs Domestic ** 7 15** 1 8 $.5 $.5 $.89 $.97 $5.17 $5. $ Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 50

53 UPS Ground Residential Guaranteed Day-Definite Zones 3 Lbs To determine the rate for a package weighing over 70 pounds, please turn the page. Domestic $9.1 $10.71 $11.8 $1.00 $17.83 $1.1 $ Process. Determine the Rate UPS Ground Residential Domestic 51

54 UPS Ground Guaranteed day-definite ground delivery to every address within the 8 contiguous states. Prompt and low cost. UPS Hundredweight Service available. (See page 5.) Customers Who Do Not Receive a Daily UPS Pickup If you request a one-time pickup, add $ per package to the rate shown. This rate applies to both account holders and customers without a UPS account. Delivery to Residential Destinations A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. A Delivery Area Surcharge of $1.75 applies to each package delivered to residences in certain ZIP Codes. Go to ups.com or call PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.) For larger packages, oversize charges may apply. See page 1 for details. Any fraction of a pound more than the weight shown requires the next higher rate. To determine your destination zone, see page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. UPS Ground Residential Guaranteed Day-Definite Zones 71 Lbs Domestic $17. $19.71 $1.8 $.0 $8.81 $33.9 $ Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 5

55 UPS Ground Residential Guaranteed Day-Definite Zones 111 Lbs A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page 5. Domestic $8.0 $50.0 $50.0 $51.8 $5.8 $5.50 $ To determine the rate for multiple-package shipments weighing 00 pounds or more, refer to UPS Hundredweight Service on pages 5 and 55. Process. Determine the Rate UPS Ground Residential Domestic 53

56 UPS Hundredweight Service Qualifications Packages addressed to a single consignee at one location on the same day. Total shipment billable weight of 100 pounds or more for each UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., or UPS nd Day Air shipment. Total shipment actual weight of 00 pounds or more for each UPS 3 Day Select or UPS Ground shipment. Note: Some shipments less than 500 pounds may be more economically rated as 500 pounds. The UPS billing system will automatically compute the shipment charges at both the shipment-billed weight and at 500 pounds, compare them, and bill the lower of the two. Note: For shipments weighing over 1,000 pounds, please contact UPS Supply Chain Solutions SM toll-free at for additional freight options. UPS Hundredweight Service Guaranteed On-Schedule Delivery Domestic An ideal alternative to traditional LTL (Less-Than-Truckload) service for shipments weighing less than 1,000 pounds, UPS Hundredweight Service is designed for shipments UPS classifies as Less-than-PalletLoad SM (LPL SM ). How to Determine the Charge 1. Choose the UPS service option (Next Day Air, Ground, etc.). Refer to your UPS Zone Chart to determine the appropriate zone.. Determine the shipment s billable weight by totaling the billable weights of the individual packages in the shipment. Refer to the Determine Weight and Size section on page 0. The minimum charge for a UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., or UPS nd Day Air Hundredweight shipment will be based on an average weight of 10 pounds per package. The minimum charge for a UPS 3 Day Select or UPS Ground Hundredweight shipment will be based on an average weight of 15 pounds per package or $.50 per shipment, whichever is greater. 3. For UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., and UPS nd Day Air, multiply the shipment s billable weight by the Rate Per Pound shown on the rate chart for the appropriate service, shipmentbilled-weight level, and zone to calculate the shipping charge. For UPS 3 Day Select and UPS Ground, divide the shipment s billable weight by 100 to determine the number of Hundredweight units. Multiply the number of Hundredweight units by the Shipment Rate Per Hundredweight Unit shown on the rate chart for the appropriate service, shipment-billedweight level, and zone to calculate the shipping charge. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 5

57 UPS Hundredweight Service Guaranteed On-Schedule Delivery UPS Next Day Air Refer to page 137 for UPS Hundredweight service restrictions. Domestic Hundredweight Shipment Rates Per Pound Zones to 99 Lbs. $1.30 $1.8 $.38 $.8 $3.0 $3.19 $ to 999 Lbs ,000 Lbs. or more UPS Next Day Air Saver Hundredweight Shipment Rates Per Pound Zones to 99 Lbs. 500 to 999 Lbs. 1,000 Lbs. or more $1.15 $1.5 $.1 $.53 $.80 $.91 $ UPS nd Day Air A.M. Hundredweight Shipment Rates Per Pound Zones to 99 Lbs. 500 to 999 Lbs. 1,000 Lbs. or more $0.93 $1.10 $1. $1.8 $. $. $ UPS nd Day Air Hundredweight Shipment Rates Per Pound Zones to 99 Lbs. 500 to 999 Lbs. 1,000 Lbs. or more $0.81 $0.93 $1. $1.8 $1.99 $. $ UPS 3 Day Select Hundredweight Shipment Rates Per Hundredweight Unit Zones to 99 Lbs. 500 to 999 Lbs. 1,000 Lbs. or more UPS Ground $7.30 $59.90 $70.80 $8.35 $10.00 $11.30 $ Hundredweight Shipment Rates Per Hundredweight Unit Zones to 99 Lbs. 500 to 999 Lbs. 1,000 Lbs. or more $0.30 $.95 $33.55 $0.50 $7.0 $5.30 $ The minimum charge for a UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., or UPS nd Day Air Hundredweight shipment will be based on an average weight of 10 pounds per package. The minimum charge for a UPS 3 Day Select or UPS Ground Hundredweight shipment will be based on an average weight of 15 pounds per package or $.50 per shipment, whichever is greater. UPS Hundredweight Service Notes: Available only to customers receiving daily UPS pickup. $10 Saturday pickup fee for Next Day Air, Next Day Air Saver, nd Day Air A.M., and nd Day Air. No Saturday delivery fee for UPS Hundredweight Next Day Air shipments. UPS Next Day Air Early A.M. is not available. Not available when using one-time pickup or UPS Internet Shipping. Delivery Area Surcharge does not apply. Residential Surcharge does not apply. Process. Determine the Rate UPS Hundredweight Service Domestic

58 Note: UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, or a UPS OnLine Compatible vendor shipping system will automatically determine the zone for you. Determine the Zone International Export Shipments Export Where is your package going? We ve divided the world into numbered zones. Use the Worldwide Zone Chart starting on page 58 to determine the destination zone for the international service option (except UPS SonicAir ) you ve chosen. UPS Worldwide Express Plus SM and UPS Worldwide Express SM 1. Locate the destination country on the Worldwide Zone Chart. Example: For an Express shipment from anywhere in the United States to Italy, the zone is 901. Express Plus service is available to major business centers in Italy, and the zone is also Locate the zone for UPS Worldwide Express Plus or UPS Worldwide Express. Express Plus is not available when a zone number is not shown in the appropriate column. Destination Zones Express Express Expedited Plus WEST EAST Ireland, Republic of Israel 905 Italy Overnight service is available to the greater Milan and Rome areas from major U.S. cities UPS Worldwide Expedited SM When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain destinations in that country. Extended Area destinations are subject to change. For the most current information, refer to ups.com or call Determine whether your origin state is classified as West or East on page 57.. Locate the destination country on the Worldwide Zone Chart. Example: For an Expedited shipment from Los Angeles, California, to the Republic of Ireland, the zone is 05. Example: For an Expedited shipment from Buffalo, New York, to Italy, the zone is Locate the zone for UPS Worldwide Expedited. The service is not available when a zone number is not shown in the appropriate column. Destination Zones Express Express Expedited Plus WEST EAST Ireland, Republic of Israel 905 Italy Overnight service is available to the greater Milan and Rome areas from major U.S. cities Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. 5

59 Use the lists below to: Determine West and East state classifications for UPS Worldwide Expedited SM shipments. Identify state abbreviations for UPS Standard To Canada shipments. West East OR Oregon CA California WA Washington AK Alaska NV Nevada ID Idaho AZ Arizona UT Utah West Alaska Arizona Arkansas California Colorado Hawaii Idaho Kansas Louisiana Minnesota Mississippi Montana MT Montana WY Wyoming CO Colorado NM New Mexico AK AZ AR CA CO HI ID KS LA MN MS MT HI Hawaii ND North Dakota SD South Dakota NE Nebraska KS Kansas TX Texas OK Oklahoma Nebraska Nevada New Mexico North Dakota Oklahoma Oregon South Dakota Texas Utah Washington Wyoming Minnesota MN AR Arkansas LA Louisiana NE NV NM ND OK OR SD TX UT WA WY MS Mississippi IA Iowa MO Missouri WI Wisconsin IL Illinois East Alabama Connecticut Delaware District of Columbia Florida Georgia Illinois Indiana Iowa Kentucky Maine Maryland Massachusetts Michigan MI Michigan IN Indiana KY Kentucky Tennessee TN AL CT DE AL Alabama DC FL GA IL IN IA KY ME MD MA MI OH Ohio W. Virginia WV NY New York PA Pennsylvania VA Virginia North Carolina NC S. Carolina SC GA Georgia FL Florida VT Vermont Missouri New Hampshire New Jersey New York North Carolina Ohio Pennsylvania Rhode Island South Carolina Tennessee Vermont Virginia West Virginia Wisconsin MO NH NJ NY NC OH PA RI SC TN VT VA WV WI ME Maine CT Connecticut NH New Hampshire MA Massachusetts NJ New Jersey DE Delaware MD Maryland DC District of Columbia RI Rhode Island Process. Determine the Zone International Export Shipments 57

60 International Export Shipments Visit ups.com or contact the International Customer Service Center at for information regarding international shipments, including: Service options Time in transit Guarantee details Billing options Service notes Commodity classifications (call for details) Prohibited articles Points served UPS locations Export documentation When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain destinations in that country. Extended Area destinations are subject to change. For the most current information, refer to ups.com or call For shipments originating in Dade or Broward Counties, Florida: Use zone 80 for shipments to Mexico. Use zone 900 for shipments to South America and the Caribbean. Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. Worldwide Zone Chart International Export Shipments Destination Zones Express Express Expedited Plus WEST EAST Albania 907 Algeria 907 American Samoa 907 Andorra Angola 908 Anguilla 90 Antigua and Barbuda 90 Argentina Overnight service is available to the greater Buenos Aires area from major U.S. cities. Armenia Aruba 90 Australia 90 Overnight service is available to the greater Sydney area from Los Angeles. Austria Azerbaijan 907 Azores (Portugal) Bahamas 90 Bahrain 905 Bangladesh Barbados 90 Belarus Belgium Overnight service is available to the greater Brussels area from major U.S. cities. Belize 90 Benin 908 Bermuda 90 Bolivia 90 Bonaire (Netherlands Antilles) 90 Bosnia 907 Botswana 908 Brazil 90 Overnight service is available to the greater São Paulo area from major U.S. cities. British Virgin Islands 90 Brunei 903 Bulgaria Destination Zones Express Express Expedited Plus WEST EAST Burkina Faso 908 Burundi 908 Cambodia Cameroon Canada For service to Canada, see pages Canary Islands (Spain) Cape Verde Island Cayman Islands 90 Central African Republic 908 Chad 908 Channel Islands Chile China, People s Republic of Colombia Overnight service is available to the greater Bogotá area from Miami. Congo, Democratic Republic of 908 Congo, Republic of 908 Cook Islands 907 Costa Rica Côte d Ivoire (Ivory Coast) 908 Export Croatia 907 Curaçao (Netherlands Antilles) 90 Cyprus 905 Czech Republic Denmark Djibouti 908 Dominica 90 Dominican Republic Ecuador Egypt 905 El Salvador England (United Kingdom) Overnight service is available to the greater London area from major U.S. cities

61 Worldwide Zone Chart International Export Shipments Export Destination Equatorial Guinea 908 Eritrea 908 Estonia 907 Ethiopia 908 Faeroe Islands (Denmark) Fiji 907 Finland France Overnight service is available to the greater Paris area from major U.S. cities. French Guiana 90 French Polynesia 907 Gabon 908 Gambia 908 Georgia Germany Overnight service is available to the greater Frankfurt area from major U.S. cities Ghana 908 Gibraltar 907 Greece Greenland (Denmark) Grenada Guadeloupe 90 Guam 90 Guatemala Guinea 908 Guinea-Bissau 908 Guyana 90 Haiti 90 Holland (Netherlands) Overnight service is available to the greater Amsterdam area from major U.S. cities Honduras Hong Kong Overnight service is available to the greater Hong Kong area from major U.S. cities. Hungary Iceland 903 Zones Express Express Expedited Plus WEST EAST India Destination Indonesia Ireland, Republic of Israel 905 Italy Overnight service is available to the greater Milan and Rome areas from major U.S. cities Ivory Coast (Côte d Ivoire) 908 Jamaica 90 Japan 901 Overnight service is available to the greater Tokyo area from most of the United States. Jordan 905 Kazakhstan Kenya 908 Kiribati 907 Zones Express Express Expedited Plus WEST EAST Korea, South Kosrae (Micronesia, 907 Federated States of) Kuwait 905 Kyrgyzstan 907 Laos 907 Latvia 907 Lebanon 905 Lesotho 908 Liberia 908 Liechtenstein Lithuania 907 Luxembourg Macau Macedonia 907 Madagascar 908 Madeira (Portugal) Malawi Malaysia Maldives Mali 908 Malta 907 Marshall Islands 907 Martinique 90 Process. Determine the Zone International Export Shipments 59

62 International Export Shipments Visit ups.com or contact the International Customer Service Center at for information regarding international shipments, including: Service options Time in transit Guarantee details Billing options Service notes Commodity classifications (call for details) Prohibited articles Points served UPS locations Export documentation When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain destinations in that country. Extended Area destinations are subject to change. For the most current information, refer to ups.com or call For shipments originating in Dade or Broward Counties, Florida: Use zone 80 for shipments to Mexico. Use zone 900 for shipments to South America and the Caribbean. Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. Worldwide Zone Chart International Export Shipments Destination Zones Express Express Expedited Plus WEST EAST Mauritania 908 Mauritius 908 Mexico 8 Overnight service is available to Guadalajara, Monterrey, and the greater Mexico City area from most of the United States. Micronesia, Federated 907 States of Moldova Monaco Mongolia 90 Montserrat 90 Morocco 907 Mozambique 908 Namibia 908 Nepal Netherlands (Holland) Overnight service is available to the greater Amsterdam area from major U.S. cities. Netherlands Antilles 90 New Caledonia 907 New Zealand 901 Nicaragua Niger 908 Nigeria 908 Norfolk Island 907 Northern Ireland (United Kingdom) Northern Mariana Islands Norway Oman Pakistan Palau Panama Overnight service is available to the greater Panama City area from most of the United States. Papua New Guinea 907 Paraguay 90 Peru Destination Zones Express Express Expedited Plus WEST EAST Philippines Poland Ponape (Micronesia, Federated States of) Portugal Puerto Rico See the UPS domestic rates beginning on page. Qatar Réunion 908 Romania Rota (Northern Mariana Islands) Russia Rwanda Saba 90 (Netherlands Antilles) Saipan (Northern 907 Mariana Islands) San Marino Saudi Arabia 905 Scotland (United Kingdom) Senegal Seychelles 908 Sierra Leone 908 Singapore Overnight service is available to the greater Singapore area from major U.S. cities. Slovakia Slovenia 907 Solomon Islands 907 Export South Africa 908 Spain Overnight service is available to the greater Madrid area from major U.S. cities Sri Lanka 905 St. Barthélemy 90 (Guadeloupe) St. Christopher 90 (St. Kitts and Nevis) 07 03

63 Worldwide Zone Chart International Export Shipments Export Destination St. Croix 90 (U.S. Virgin Islands) St. Eustatius 90 (Netherlands Antilles) St. John 90 (U.S. Virgin Islands) St. Kitts and Nevis 90 St. Lucia 90 St. Maarten 90 (Netherlands Antilles) St. Martin (Guadeloupe) 90 St. Thomas 90 (U.S. Virgin Islands) St. Vincent 90 and the Grenadines Suriname 90 Swaziland 908 Sweden Switzerland Overnight service is available to the greater Geneva and Zurich areas from major U.S. cities. Syria 905 Tahiti (French Polynesia) 907 Taiwan Tajikistan Tanzania 908 Zones Express Express Expedited Plus WEST EAST Thailand Tinian (Northern Mariana Islands) Togo 908 Tonga 907 Tortola 90 (British Virgin Islands) Trinidad and Tobago 90 Truk (Micronesia, 907 Federated States of) Tunisia 907 Turkey Turkmenistan Turks and Caicos Islands Destination Tuvalu 907 Uganda 908 Ukraine Union Island (St. Vincent and the Grenadines) United Arab Emirates 905 United Kingdom Overnight service is available to the greater London area from major U.S. cities Uruguay 90 U.S. Virgin Islands 90 Uzbekistan 907 Zones Express Express Expedited Plus WEST EAST Vanuatu 907 Venezuela 90 Overnight service is available to the greater Caracas area from most of the United States. Vietnam 90 Virgin Gorda 90 (British Virgin Islands) Wales (United Kingdom) 901 Wallis 907 and Futuna Islands Western Samoa 907 Yap (Micronesia, 907 Federated States of) Yemen 905 Yugoslavia 907 Zaïre (Congo, 908 Democratic Republic of) Zambia 908 Zimbabwe For instructions on determining your rate, see page. Process. Determine the Zone International Export Shipments 1

64 Note: International Dangerous Goods are not accepted in UPS SonicAir service. UPS SonicAir Same-Day Service Same Day. Any Time. Across the World. Export UPS SonicAir offers guaranteed delivery to addresses in 180 countries across the world, typically within hours, including customs clearance. That s fast. Moreover, there are few limitations: ship at any hour of the day, on any day of the year, including holidays. That s flexibility. Call for rate information. Rates vary by origin and destination city pair. Service Highlights Fast Pickup: Usually within 0 minutes of order placement. Guarantee: Specific delivery times are guaranteed at order placement. Ease: For most shipments, simply use your UPS account number and sign the shipping document provided by the driver at the time of pickup. Call for additional international document requirements. Few Size and Weight Limitations: Aircraft can be chartered if necessary to accommodate needs. Certain restrictions may apply. Call for more information. Worldwide: Send from any U.S. address to 180 countries and territories worldwide. Domestic services also available. See page 5 for details. Proactive: The shipper will be notified of changes in the delivery schedule. Verification: We automatically contact the shipper to confirm the time of delivery and provide the name of the person who signed for it, at no additional charge. Tracking: Information available hours a day, 35 days a year by calling Reports: Detailed performance reports for shipments upon request at no additional charge. Visit sonicair.ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup.

65 Available Options Door-to-Door: We pick up from your door and deliver to the final destination. Hold for Pickup: We pick up from your door, deliver to the destination airport, and hold for pickup by the recipient. Hand-Carry Service: A dedicated UPS SonicAir courier will carry your shipment from your door, on board the flight, and to your final destination. Aircraft Charter: We can arrange for a chartered aircraft to transport your shipment. Notes Depending on the time of day and transit time desired, additional services and charges may apply and will be quoted when completing your request. For U.S. pickup, a $.5 fee will be assessed for each additional mile or fraction thereof beyond a 15-mile radius from destination airport. For international delivery, an additional destination mileage charge occurs after the first 10 miles from non-u.s. airports and varies by country. For information, call See page 113 for UPS SonicAir additional charges. Process. Determine the Rate UPS SonicAir Export 3

66 UPS Worldwide Express SM For urgent international shipments, guaranteed door-to-door, customscleared delivery to more than 00 countries and territories. Delivery is guaranteed by 10:30 a.m. the second business day for shipments to major business centers, including more than 1,000 cities across Europe, and by end of day to most other destinations. When you call for an early pickup, overnight delivery of Letters and documents is guaranteed by the end of the next business day from major metropolitan areas to the world s most important business centers in Europe, Asia, Central and South America, and Mexico. UPS Worldwide Express Plus SM Guaranteed delivery by 8:30 a.m. to more than 580 cities in 15 countries. Time in transit is typically two business days, but delivery is guaranteed by 8:30 a.m. on the next business day to major metropolitan areas in Canada. Add $0 to the appropriate Worldwide Express rate for each Worldwide Express Plus shipment. Rates include pickup and door-to-door delivery with routine in-house customs clearance by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). See page 7 for service to Canada. An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments to certain international destinations. A listing of applicable destinations is available at ups.com or by calling UPS Worldwide ExpressSM Guaranteed One Or Two Days Zones Letter* 1 Lbs *There is no limit on the weight or number of pages you can enclose in a UPS Worldwide Express Plus SM or UPS Worldwide Express Letter. These UPS Worldwide Express Plus and UPS Worldwide Express rates also apply for document shipments from UPS Drop Boxes. Export $.00 $.00 $3.50 $30.00 $30.00 $3.00 $3.75 $35.00 $5.5 $70.5 $ Dimensional weight may apply. See page 0 for details. Free UPS packaging is available. See pages 1 and 13. Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup.

67 UPS Worldwide ExpressSM Guaranteed One Or Two Days Zones 31 Lbs The rates shown are for shipments originating in the United States. To determine your destination zone, see section beginning on page 5. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiplepackage shipments, see page 85. Export $19.75 $19.75 $180.5 $190.5 $0.50 $18.75 $51.00 $51.00 $01.75 $3.5 $ See pages 10 to 139 for additional services and charges, service restrictions, and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page. Process. Determine the Rate UPS Worldwide Express SM Export 5

68 UPS Worldwide Express SM For urgent international shipments, guaranteed door-to-door, customscleared delivery to more than 00 countries and territories. Delivery is guaranteed by 10:30 a.m. the second business day for shipments to major business centers, including more than 1,000 cities across Europe, and by end of day to most other destinations. When you call for an early pickup, overnight delivery of Letters and documents is guaranteed by the end of the next business day from major metropolitan areas to the world s most important business centers in Europe, Asia, Central and South America, and Mexico. UPS Worldwide Express Plus SM Guaranteed delivery by 8:30 a.m. to more than 580 cities in 15 countries. Time in transit is typically two business days, but delivery is guaranteed by 8:30 a.m. on the next business day to major metropolitan areas in Canada. Add $0 to the appropriate Worldwide Express rate for each Worldwide Express Plus shipment. Rates include pickup and door-to-door delivery with routine in-house customs clearance by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). See page 7 for service to Canada. An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments to certain international destinations. A listing of applicable destinations is available at ups.com or by calling UPS Worldwide ExpressSM Guaranteed One Or Two Days Zones 8 Lbs Price per Pound Minimum Rate The rates shown are for shipments originating in the United States. Dimensional weight may apply. See page 0 for details. To determine your destination zone, see section beginning on page 5. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiplepackage shipments, see page 85. Export $5.75 $5.75 $1.00 $00.00 $0.50 $3.50 $ $ $ $9.5 $1, , , , , , , ,07.5 1, ,0.75 1, ,0.5 1, , , , , , , ,1.75 1, , , , , , , , , , , , , , , , , , , , , , Multiple-Package Shipments of More Than 150 Lbs , , , See pages 10 to 139 for additional services and charges, service restrictions, and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page. Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup.

69 UPS Worldwide ExpressSM UPS 10 Kg Box And UPS 5 Kg Box Export Use the handy UPS 10 Kg Box or UPS 5 Kg Box for your larger UPS Worldwide Express Plus SM and UPS Worldwide Express shipments. Flat rates apply, with a maximum weight of 10 kg ( lbs.) and 5 kg (55 lbs.), based on Express Plus and Express destination zones. Any shipments exceeding the maximum weights will be charged the regular Express rate for that weight shipment. Zones Kg Box $8.75 $8.75 $ $ $ $15.50 $15.50 $ $ $ $ Kg Box Process. Determine the Rate UPS Worldwide Express SM Export 7

70 UPS Worldwide Expedited SM For shipments that do not require overnight or express service, we offer a guaranteed alternative that s faster than traditional air freight. Door-todoor, customs-cleared delivery to more than 5 destination countries. To Mexico, typically within three business days. To major destinations in Europe, Asia, and Central and South America, typically within four or five business days. Rates include pickup and door-to-door delivery with routine in-house customs clearance by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). See page 7 for service to Canada. An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments to certain international destinations. A listing of applicable destinations is available at ups.com or by calling UPS Worldwide Expedited SM Guaranteed Day-Definite Three To Five Days Export Zones 1 Lbs $3.00 $1.00 $1.00 $8.00 $8.00 $1.5 $1.00 $9.50 $7.5 $51.5 $ Dimensional weight may apply. See page 0 for details. Free UPS packaging is available. See pages 1 and 13. Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. 8

71 UPS Worldwide Expedited SM Guaranteed Day-Definite Three To Five Days Export Zones 31 Lbs $11.00 $179.5 $ $0.00 $35.75 $ $ $0.75 $3.5 $ $ The rates shown are for shipments originating in the United States. To determine your destination zone, see section beginning on page 5. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiplepackage shipments, see page 85. See pages 10 to 139 for additional services and charges, service restrictions, and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page. Process. Determine the Rate UPS Worldwide Expedited SM Export 9

72 UPS Worldwide Expedited SM For shipments that do not require overnight or express service, we offer a guaranteed alternative that s faster than traditional air freight. Door-todoor, customs-cleared delivery to more than 5 destination countries. To Mexico, typically within three business days. To major destinations in Europe, Asia, and Central and South America, typically within four or five business days. Rates include pickup and door-to-door delivery with routine in-house customs clearance by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). See page 7 for service to Canada. An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments to certain international destinations. A listing of applicable destinations is available at ups.com or by calling UPS Worldwide Expedited SM Guaranteed Day-Definite Three To Five Days Export Zones 7 Lbs $03.75 $9.75 $99.50 $30.5 $ $99.5 $97.5 $30.50 $39.00 $58.75 $ Dimensional weight may apply. See page 0 for details. Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. 70

73 UPS Worldwide Expedited SM Guaranteed Day-Definite Three To Five Days Export Zones Price per Pound Minimum Rate Price per Pound Minimum Rate Price per Pound Minimum Rate Price per Pound Minimum Rate Price per Pound Minimum Rate Multiple-Package Shipments of 151 to 17 Lbs. $.31 $.9 $3.31 $.81 $.1 $3.1 $.95 $3.7 $3.95 $5.3 $ The rates shown are for shipments originating in the United States. To determine your destination zone, see section beginning on page 5. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiplepackage shipments, see page 85. Multiple-Package Shipments of 175 to 199 Lbs Multiple-Package Shipments of 00 to 99 Lbs ,030.8 Multiple-Package Shipments of 300 to 99 Lbs , ,09.9 1,5.10 1,53.8 Multiple-Package Shipments of 500 Lbs. or More , ,5.09 1, , , , ,37.1 1,731.53,5.10, See pages 10 to 139 for additional services and charges, service restrictions, and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page. Process. Determine the Rate UPS Worldwide Expedited SM Export 71

74 Note: UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, or a UPS OnLine Compatible vendor shipping system will automatically determine the zone for you. Determine the Zone Export Shipments To Canada Where is your package going in Canada? We ve divided the country into numbered zones. Use the Canada Zone Chart starting on page 73 to determine the destination zone for the international service option (except UPS SonicAir ) you ve chosen. UPS Worldwide Express Plus SM, UPS Worldwide Express SM, and UPS Worldwide Expedited SM 1. Use the first three characters of the destination postal code, and refer to the Canada Zone Chart. Example: For an Express Plus or Express shipment from anywhere in the United States to Eastern Passage, Nova Scotia, B3G 1G9, Canada, the zone is 81. For an Expedited shipment from anywhere in the United States to the same address, the zone is 71.. Locate the zone for the selected service option. Example: For an Express Plus or Express shipment from anywhere in the United States to St. John s, Newfoundland, A1E T9, Canada, the zone is 8. For an Expedited shipment from anywhere in the United States to the same address, the zone is 7. Destination Provinces and Territories First three characters of the destination postal code Express Plus* and Express Expedited CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV AZ, CA, NV, UT IL, IN, KY UPS Standard To Canada by Origin State IA, MN, WI MI, OH CO, MT, WY ID, OR, WA ND, NE, SD NM, TX AL, AR, FL, GA, KS, LA, MO, MS, NC, OK, SC, TN, VA When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain destinations in that country. Extended Area destinations are subject to change. For the most current information, refer to ups.com or call Newfoundland A0A - A0Z A1A - A1N A1P - A9Z Nova Scotia B0A - BT BV - B3B B3C - B3G B3H - BB Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. UPS Standard To Canada 1. Use the list of origin state abbreviations on page 57 to locate your state.. Locate the zone by cross-referencing the first three characters of the destination postal code in the left column with the origin state in the top row of the Canada Zone Chart. 7 Example: For a Standard shipment from Chicago, Illinois, to Halifax, Nova Scotia, B3N 1V, Canada, the zone is 55.

75 Canada Zone Chart Export Shipments Destination Provinces and Territories First three characters of the destination postal code Express Plus* and Express Expedited CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV AZ, CA, NV, UT IL, IN, KY UPS Standard To Canada by Origin State IA, MN, WI MI, OH CO, MT, WY Export ID, OR, WA ND, NE, SD NM, TX AL, AR, FL, GA, KS, LA, MO, MS, NC, OK, SC, TN, VA Newfoundland A0A - A0Z A1A - A1N A1P - A9Z Nova Scotia B0A - BT BV - B3B B3C - B3G B3H - BB BC - B9Z Prince Edward Island C0A - C0Z C1A - C1E C1G - C9Z New Brunswick E0A - E0Z E1A - E1G E1H - EG EH - ES ET - EZ E3A - E3E E3G - E9Z Quebec G0A G0B - G0J G0K - G0L G0M - G0S G0T - G0W G0X - G0Z G1A - G3A G3B - G3K G3L - GP GR - GS GT - GV GW - GZ *To determine whether Express Plus service is available to your destination postal code, refer to ups.com or call Process. Determine the Zone Export Shipments to Canada 73

76 Canada Zone Chart Export Shipments Destination Provinces and Territories First three characters of the destination postal code Express Plus* and Express Expedited CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV AZ, CA, NV, UT IL, IN, KY UPS Standard To Canada by Origin State IA, MN, WI MI, OH CO, MT, WY Export ID, OR, WA ND, NE, SD NM, TX AL, AR, FL, GA, KS, LA, MO, MS, NC, OK, SC, TN, VA When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain destinations in that country. Extended Area destinations are subject to change. For the most current information, refer to ups.com or call *To determine whether Express Plus service is available to your destination postal code, refer to ups.com or call Quebec (cont.) G5A G5B - G5T G5V - GA GB GC - GJ GK GL - GT GV - GZ G7A G7B - G8P G8R - G8S G8T - G9Z H0A - H0L H0M H0N - H9Z J0A - J0L J0M J0N - J0V J0W - J0Z J1A - J3C J3E J3G - J3S J3T - J3V J3W - J3X J3Y - J5R J5S - J5X J5Y - J7H J7J - J7N J7P - J7W J7X - J8N J8P - J9C J9E J9G - J9J J9K - J9Z Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. 7

77 Canada Zone Chart Export Shipments Destination Provinces and Territories First three characters of the destination postal code Express Plus* and Express Expedited CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV AZ, CA, NV, UT IL, IN, KY UPS Standard To Canada by Origin State IA, MN, WI MI, OH CO, MT, WY Export ID, OR, WA ND, NE, SD NM, TX AL, AR, FL, GA, KS, LA, MO, MS, NC, OK, SC, TN, VA Ontario K0A - K0H K0J K0K - K0Z K1A - KA KB - K7T K7V - K8H K8J - L1E L1F - L1Z LA - LC LE - LW LX - L3N L3P - L3T L3V - L3W L3X - LL LM - LR LS - L9T L9V - L9Z M0A - M9Z N0A - N1A N1B - NY NZ N3A - N3V N3W - N5T N5V - NN NP - N8M N8N - N9K N9L - N9Z P0A - P0Z P1A - PM PN PP - P3K P3L P3M P3N - P3P Process. Determine the Zone Export Shipments to Canada 75

78 Canada Zone Chart Export Shipments Destination Provinces and Territories First three characters of the destination postal code Express Plus* and Express Expedited CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV AZ, CA, NV, UT IL, IN, KY UPS Standard To Canada by Origin State IA, MN, WI MI, OH CO, MT, WY Export ID, OR, WA ND, NE, SD NM, TX AL, AR, FL, GA, KS, LA, MO, MS, NC, OK, SC, TN, VA When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain destinations in that country. Extended Area destinations are subject to change. For the most current information, refer to ups.com or call *To determine whether Express Plus service is available to your destination postal code, refer to ups.com or call Ontario (cont.) P3R - PM PN - PR PS - PZ P5A P5B - P5M P5N P5P - P8M P8N P8P - P8S P8T P8V - P8Z P9A P9B - P9M P9N P9P - P9Z Manitoba R0A - RB RC - RA RB - R9Z Saskatchewan S0A - S0Z S1A - S3M S3N S3P - S3Z SA SB - SG SH SJ - SM SN - SZ S5A - S7G S7H - S7V S7W - S9Z Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. 7

79 Canada Zone Chart Export Shipments Destination Provinces and Territories First three characters of the destination postal code Express Plus* and Express Expedited CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, WV AZ, CA, NV, UT IL, IN, KY UPS Standard To Canada by Origin State IA, MN, WI MI, OH CO, MT, WY Export ID, OR, WA ND, NE, SD NM, TX AL, AR, FL, GA, KS, LA, MO, MS, NC, OK, SC, TN, VA Alberta T0A - T0B T0C T0E - T1W T1X T1Y - T3Z TA - TZ T5A - TV TW - TX TY - T7W T7X - T8N T8P - T8Z T9A - T9E T9G - T9Z British Columbia V0A - V0L V0M V0N - V1L V1M V1N - VR VS - VV VW - V3E V3G V3H - V7Z V8A - V8K V8L - V9E V9G - V9Z Northwest Territories X0A - X9Z Yukon Territory Y0A - Y9Z Note: UPS Standard To Canada is not available to the Northwest Territories, Nunavut, or the Yukon Territory. For instructions on determining your rate, see page. Process. Determine the Zone Export Shipments to Canada 77

80 UPS Worldwide Express SM For urgent shipments to Canada, guaranteed door-to-door, customs-cleared delivery of UPS Letters and packages by 10:30 a.m. the next business day to most major metropolitan areas, and by the end of the business day to most other destinations in Canada. Optional Saturday delivery to major metropolitan areas in Canada. UPS Worldwide Express Plus SM When you need a jump on the business day, guaranteed delivery by 8:30 a.m. on the next business day to major metropolitan areas in Canada with optional Saturday delivery to certain destinations. Add $0 to the appropriate Worldwide Express rate for a Worldwide Express Plus shipment to Canada. Rates include pickup and door-to-door delivery with routine in-house customs clearance by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). These UPS Worldwide Express Plus and UPS Worldwide Express rates also apply for document shipments from UPS Drop Boxes. An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments to certain international destinations. A listing of applicable destinations is available at Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. UPS Worldwide Express SM Guaranteed One Or Two Days To Canada Zones Letter* 1 Lbs $.75 $ *There is no limit on the weight or number of pages you can enclose in a UPS Worldwide Express Plus SM or UPS Worldwide Express Letter. The rates shown are for shipments originating in the United States. Dimensional weight may apply. See page 0 for details. Free UPS packaging is available. See pages 1 and 13. To determine your destination zone, see section beginning on page Zones $15.50 $ Zones $ $ Multiple-Package Shipments of More Than 150 Lbs. Price per Pound Minimum Rate Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiple-package shipments, see page 85. See pages 10 to 139 for additional services and charges, service restrictions, and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page.

81 UPS Worldwide Express SM UPS 10 Kg Box And UPS 5 Kg Box To Canada Use the handy UPS 10 Kg Box or UPS 5 Kg Box for your larger UPS Worldwide Express Plus SM and UPS Worldwide Express shipments. Flat rates apply, with a maximum weight of 10 kg ( lbs.) and 5 kg (55 lbs.), based on Express Plus and Express destination zones. Any shipments exceeding the maximum weights will be charged the regular Express rate for that weight shipment. Zones Kg Box $8.75 $ Kg Box Process. Determine the Rate UPS Worldwide Express SM to Canada 79

82 UPS Worldwide Expedited SM For shipments that do not require overnight or express service, a guaranteed alternative that s faster than traditional air freight. Door-to-door, customs-cleared delivery within three business days to most destinations in Canada. Rates include pickup and door-to-door delivery with routine in-house customs clearance by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments to certain international destinations. A listing of applicable destinations is available at ups.com or by calling UPS Worldwide Expedited SM Guaranteed Day-Definite Three Or Four Days To Canada Zones 1 Lbs $35.00 $ Zones $107.5 $ Zones $ $ Free UPS packaging is available. See pages 1 and 13. A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. 80

83 UPS Worldwide Expedited SM Guaranteed Day-Definite Three Or Four Days To Canada Zones 71 7 Multiple-Package Shipments of 151 to 17 Lbs. Price per Pound $.11 $.30 Minimum Rate Multiple-Package Shipments of 175 to 199 Lbs. Price per Pound Minimum Rate Multiple-Package Shipments of 00 to 99 Lbs. Price per Pound Minimum Rate Zones The rates shown are for shipments originating in the United States. Dimensional weight may apply. See page 0 for details. To determine your destination zone, see section beginning on page 7. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiple-package shipments, see page Multiple-Package Shipments of 300 to 99 Lbs. Price per Pound $1.81 $1.9 Minimum Rate Multiple-Package Shipments of 500 Lbs. or More Price per Pound Minimum Rate See pages 10 to 139 for additional services and charges, service restrictions, and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page. Process. Determine the Rate UPS Worldwide Expedited SM to Canada 81

84 UPS Standard To Canada Guaranteed, economical ground delivery to most addresses in the 10 provinces of Canada. Charges for customs clearance are not included. We will provide customs brokerage services unless otherwise specified by the importer. Brokerage charges, duties, and taxes will be billed to the importer unless otherwise indicated by the shipper. Rates include pickup and door-to-door delivery. UPS Standard Day-Definite Zones 1 Lbs To Canada $8.05 $8.10 $8.0 $13.00 $13.10 $ Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. For larger packages, oversize charges may apply. See page 1 for details. The rates shown are for shipments originating in the United States. 8 To determine your destination zone, see section beginning on page 7. Any fraction of a pound more than the weight shown requires the next higher rate.

85 UPS Standard Day-Definite Zones 1 Lbs To determine the rate for international multiple-package shipments, see page 85. See pages 10 to 139 for additional services and charges, service restrictions, and general information. To Canada $3.30 $33.85 $37.0 $5.55 $7.30 $ A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page. Process. Determine the Rate UPS Standard To Canada 83

86 UPS Standard To Canada Guaranteed, economical ground delivery to most addresses in the 10 provinces of Canada. Charges for customs clearance are not included. We will provide customs brokerage services unless otherwise specified by the importer. Brokerage charges, duties, and taxes will be billed to the importer unless otherwise indicated by the shipper. Rates include pickup and door-to-door delivery. UPS Standard Day-Definite Zones 105 Lbs Price per Pound Minimum Rate Price per Pound Minimum Rate Price per Pound Minimum Rate Price per Pound Minimum Rate Price per Pound Minimum Rate To Canada $58.05 $7.50 $75.95 $93.00 $ $ Multiple-Package Shipments of 151 to 199 Lbs Multiple-Package Shipments of 00 to 99 Lbs Multiple-Package Shipments of 300 to 399 Lbs Multiple-Package Shipments of 00 to 99 Lbs Multiple-Package Shipments of 500 Lbs. or More The rates shown are for shipments originating in the United States. For larger packages, oversize charges may apply. See page 1 for details. To determine your destination zone, see section beginning on page 7. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiple-package shipments, see next page. See pages 10 to 139 for additional services and charges, service restrictions, and general information. A Heavy Package sticker is required for any package weighing more than 70 pounds. See page 10 for more information. A package weighing over 150 pounds will be accepted for transportation only through UPS SonicAir. See page. Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. 8

87 Shipment Pricing Export UPS Worldwide Express Plus SM, UPS Worldwide Express SM, UPS Worldwide Expedited SM, and UPS Standard To Canada What Qualifies 1. You have multiple-package shipments picked up on the same day and shipped to a single consignee.. You use UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, or a UPS OnLine Compatible vendor shipping system that supports full international service or a UPS Worldwide Services Waybill. What Does Not Qualify Shipment pricing does not apply to UPS Letters, the UPS 10 Kg Box, the UPS 5 Kg Box, or packages recorded in a UPS Shipping Record book; they are each considered separate shipments. Rates Rates are based on the total actual weight or the total dimensional weight (total actual weight or total billable weight if Standard To Canada service is used) of all packages in a shipment, whichever is greater. Refer to pages 0 and 1 for instructions on calculating dimensional and billable weight. For shipments weighing 150 pounds or less, locate the rate for the total weight of the shipment on the appropriate rate chart. For shipments weighing more than 150 pounds, multiply the total weight (rounded to the next whole pound) by the appropriate price per pound. The amount billed will be the result of this calculation or the minimum rate shown, whichever is greater. For a Standard To Canada shipment, the minimum charge for a multiplepackage shipment will be based on an average weight of 15 pounds per package. Process. Determine the Rate Shipment Pricing Export 85

88 Determine the Zone International Import Shipments Import Freight Collect Where is your package coming from? We ve divided the world into numbered zones. Use the Worldwide Zone Chart starting on page 88 to determine the origin zone for the international service option you ve chosen. UPS Worldwide Express Plus SM, UPS Express NA1, and UPS Worldwide Express SM 1. Locate the origin country on the Worldwide Zone Chart.. Locate the zone for Worldwide Express Plus, Express NA1, or Worldwide Express. (To determine whether Express Plus service is available from your origin country, refer to ups.com or call ) Express Plus is not available when a zone number is not shown in the appropriate column. Examples: Origin Zones For an Express Plus or Express NA1 shipment from Holland to the United Express Express Plus Expedited WEST EAST States, the zone is 8. Holland (Netherlands)* For an Express shipment from Hong Kong to the United States, the zone is 5. Honduras Hong Kong When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain origins in that country. Extended Area origins are subject to change. For the most current information, refer to ups.com or call *UPS Express NA1 service is available from this country. For shipments to Dade or Broward Counties, Florida, use zone 3. Visit ups.com or call for guarantee details, service availability, and delivery time commitments. UPS Worldwide Expedited SM 1. See opposite page to determine whether your destination state is classified as West or East.. Locate the origin country on the Worldwide Zone Chart. 3. Locate the zone for UPS Worldwide Expedited. Expedited is not available when a zone number is not shown in the appropriate column. Examples: Origin Zones For an Expedited shipment from Holland to Los Angeles, California, Express Express Plus Expedited WEST EAST the zone is 11. Holland (Netherlands)* For an Expedited shipment from Hong Kong to Buffalo, New York, the zone is 3. Honduras Hong Kong UPS 3 Day Select SM From Canada and UPS Standard From Canada 1. See page 87 to locate your state in the left column on the Zone Chart.. Choose the appropriate origin province of the shipment. 3. Locate the zone for either 3 Day Select or Standard. 3 Day Select or Standard is not available when a zone number is not shown in the appropriate column. Examples: For a 3 Day Select shipment from Alberta to Michigan, the zone is 3. For a Standard shipment from British Columbia to Minnesota, the zone is. 8 Destination State Michigan Minnesota 3 Day Select Zone 3 3 Alberta British Columbia Standard Zone Origin Province 3 Day Select Zone 1 Manitoba Saskatchewan Standard Zone

89 Use the lists below to determine West and East state classifications for Worldwide Expedited shipments. West East OR Oregon CA California WA Washington AK Alaska NV Nevada ID Idaho AZ Arizona UT Utah West Alaska Arizona Arkansas California Colorado Hawaii Idaho Kansas Louisiana Minnesota Mississippi Montana MT Montana WY Wyoming CO Colorado NM New Mexico AK AZ AR CA CO HI ID KS LA MN MS MT HI Hawaii ND North Dakota SD South Dakota NE Nebraska KS Kansas TX Texas OK Oklahoma Nebraska Nevada New Mexico North Dakota Oklahoma Oregon South Dakota Texas Utah Washington Wyoming Minnesota MN AR Arkansas NE NV NM ND OK OR SD TX UT WA WY LA Louisiana MS Mississippi IA Iowa MO Missouri WI Wisconsin East Alabama Connecticut Delaware District of Columbia Florida Georgia Illinois Indiana Iowa Kentucky Maine Maryland Massachusetts Michigan IL Illinois MI Michigan IN Indiana KY Kentucky Tennessee TN AL CT DE DC FL GA IL IN IA KY ME MD MA MI AL Alabama OH Ohio W. Virginia WV NY New York PA Pennsylvania VA Virginia North Carolina NC S. Carolina SC GA Georgia FL Florida Missouri New Hampshire New Jersey New York North Carolina Ohio Pennsylvania Rhode Island South Carolina Tennessee Vermont Virginia West Virginia Wisconsin VT Vermont MO NH NJ NY NC OH PA RI SC TN VT VA WV WI ME Maine CT Connecticut NH New Hampshire MA Massachusetts NJ New Jersey DE Delaware MD Maryland DC District of Columbia RI Rhode Island Process. Determine the Zone International Import Shipments 87

90 International Import Shipments UPS Worldwide Express Plus SM service may be limited to and from major business centers. Visit ups.com or call for details. Refer to ups.com or contact the International Customer Service Center at for information regarding international shipments, including: Service options Time in transit Guarantee details Billing options Service notes Commodity classifications (call for details) Prohibited articles Points served UPS locations When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain origins in that country. Extended Area origins are subject to change. For the most current information, refer to ups.com or call *UPS Express NA1 service is available from this country. For shipments to Dade or Broward Counties, Florida, use zone 3. Worldwide Zone Chart International Import Shipments Import Freight Collect Origin Zones Express Express Expedited Plus WEST EAST Albania 9 American Samoa 10 Anguilla Antigua and Barbuda Argentina Armenia 9 Aruba Australia Austria Azerbaijan 9 Azores (Portugal) 8 11 Bahamas Bahrain 10 Bangladesh 9 Barbados Belarus 9 Belgium* Benin 10 Bermuda Bolivia 7 7 Bonaire (Netherlands Antilles) Bosnia 10 Brazil British Virgin Islands Brunei 10 Bulgaria 9 Cambodia 10 Cameroon 10 Canada For UPS 3 Day Select and UPS Standard shipment zones, see page 91. Origin Zones Express Express Expedited Plus WEST EAST Cayman Islands Channel Islands Chile China, People s Republic of Colombia Costa Rica Côte d Ivoire (Ivory Coast) 10 Croatia 9 Curaçao (Netherlands Antilles) Cyprus 10 Czech Republic Denmark Dominica Dominican Republic 9 Ecuador Egypt 10 El Salvador England (United Kingdom)* Estonia 9 Ethiopia 10 Fiji 10 Finland France* French Polynesia 10 Georgia 9 Germany* Ghana 10 Gibraltar 10 Greece 8 Grenada Visit ups.com or call for guarantee details, service availability, and delivery time commitments. Canary Islands (Spain) 8 88 Guadeloupe

91 Worldwide Zone Chart International Import Shipments Import Freight Collect Origin Guam Zones Express Express Expedited Plus WEST EAST Origin Zones Express Express Expedited Plus WEST EAST Madeira (Portugal) 8 11 Guatemala 10 5 Malaysia 9 Guyana 7 Haiti Malta 10 Martinique Holland (Netherlands)* Mauritania 10 Honduras Mauritius 10 Hong Kong Hungary Iceland 10 India Indonesia Ireland, Republic of* Israel 5 Italy* Ivory Coast (Côte d Ivoire) Jamaica Japan Jordan 10 Kazakhstan 9 Kenya 10 Korea, South Kuwait 10 Kyrgyzstan 9 Laos 10 Latvia 9 Lebanon 10 Liechtenstein Lithuania 9 Luxembourg 8 11 Macau Mexico Moldova, Republic of 9 Monaco 8 11 Mongolia Montserrat Morocco 10 Nepal 10 Netherlands (Holland)* Netherlands Antilles New Caledonia 10 New Zealand Nicaragua Nigeria 9 Northern Ireland (United Kingdom) Northern Mariana Islands 10 Norway Oman 10 Pakistan 5 Panama Paraguay 7 7 Peru Philippines Poland Process. Determine the Zone International Import Shipments Macedonia 10 Madagascar 10 Portugal 8 11 Qatar 10 89

92 International Import Shipments UPS Worldwide Express Plus SM service may be limited to and from major business centers. Visit ups.com or call for details. Refer to ups.com or contact the International Customer Service Center at for information regarding international shipments, including: Service options Time in transit Guarantee details Billing options Service notes Commodity classifications (call for details) Prohibited articles Points served UPS locations When a zone is highlighted with a box, an Extended Area Surcharge may apply to certain origins in that country. Extended Area origins are subject to change. For the most current information, refer to ups.com or call For shipments to Dade or Broward Counties, Florida, use zone 3. Visit ups.com or call for guarantee details, service availability, and delivery time commitments. Worldwide Zone Chart International Import Shipments Import Freight Collect Origin Réunion 10 Romania 9 Rota (Northern Mariana Islands) 10 Russia 9 Saba (Netherlands Antilles) Saipan (Northern Mariana Islands) 10 San Marino Saudi Arabia 10 Scotland (United Kingdom) Senegal 10 Zones Express Express Expedited Plus WEST EAST Singapore 9 Slovakia Slovenia 9 South Africa Spain Sri Lanka St. Barthélemy (Guadeloupe) St. Christopher (St. Kitts and Nevis) St. Croix (U.S. Virgin Islands) St. Eustatius (Netherlands Antilles) St. John (U.S. Virgin Islands) St. Kitts and Nevis St. Lucia St. Maarten (Netherlands Antilles) St. Martin (Guadeloupe) St. Thomas (U.S. Virgin Islands) St. Vincent and the Grenadines Suriname Origin Sweden Zones Express Express Expedited Plus WEST EAST Switzerland Syria 10 Taiwan 9 Tajikistan 9 Tanzania 10 Thailand Tinian (Northern Mariana Islands) 10 Togo 10 Tortola (British Virgin Islands) Trinidad and Tobago Turkey Turkmenistan 9 Turks and Caicos Islands Uganda 10 Ukraine 9 Union Island (St. Vincent and the Grenadines) United Arab Emirates 10 United Kingdom Uruguay 7 7 U.S. Virgin Islands Uzbekistan 10 Venezuela Vietnam Virgin Gorda (British Virgin Islands) Wales (United Kingdom) Western Samoa 10 Yemen 10 Yugoslavia 9 Zambia 10 Zimbabwe

93 UPS 3 Day Select and UPS Standard Zone Chart Shipments From Canada Import Freight Collect Origin Province Alberta British Columbia Manitoba Saskatchewan New Brunswick Newfoundland Nova Scotia Ontario Prince Edward Island Quebec Destination State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming 3 Day Select Zone Standard Zone 3 Day Select Zone Standard Zone 3 Day Select Zone Standard Zone For instructions on determining your rate, see page. Process. Determine the Zone Shipments from Canada

94 UPS Worldwide Express SM For urgent import shipments, guaranteed door-to-door, customscleared delivery from more than 170 countries and territories. Overnight delivery of Letters, documents, and packages is guaranteed from major business centers across Canada and Mexico. Two-day package delivery is guaranteed from most of Europe. UPS Worldwide Express Plus SM When you need a jump on the business day, guaranteed delivery by 8:00 a.m. or 8:30 a.m., depending on destination, from major business centers around the world to major business centers in the United States. Add $0 to the appropriate Worldwide Express rate for a Worldwide Express Plus shipment. UPS Express NA1 Guaranteed overnight delivery across the United States from many major European business centers. All Worldwide Express destinations will receive Letters, documents, and packages by 10:30 a.m. the next business day from Europe if an earlier pickup is requested in select origin postal codes. Add $ to the appropriate Worldwide Express rate for an Express NA1 shipment. Rates include pickup and door-to-door delivery with routine in-house customs clearance by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments from certain international origins. A listing of applicable origins is available at ups.com or by calling Visit ups.com or call for guarantee details, service availability, and delivery time commitments. Taking Control of Your Import Costs UPS import services put you in control every step of the way. With UPS Import Freight Collect rates, you ll enjoy freedom from currency fluctuations. And you can tell your associates how to ship it to you and when. Best of all, you know exactly how much it will cost. UPS lets you take control with published, easy-to-use import rates fixed in U.S. dollars.* Plus, you don t have to learn any new shipping procedures or chartnavigating techniques. Our import rates work the same as our export rates and your account number is now the same; you select the service option and determine the zone by country. To take advantage of UPS-guaranteed import delivery options including fixed import rates, use the Routing Form to instruct your international business partners to ship to you using UPS. A blank Routing Form can be found on pages 19 and 130 and at ups.com. *Rates are fixed relative to currency fluctuations but are subject to periodic review. Letter/Document UPS Worldwide Express SM Guaranteed One Or Two Days Import Freight Collect Zones Letter** 1 Lbs $19.5 $0.5 $5.75 $9.75 $9.75 $9.75 $9.75 $37.50 $.75 $ **There is no limit on the weight or number of pages that can be enclosed in a UPS Worldwide Express Plus SM, UPS Express NA1, or UPS Worldwide Express Letter. 9 For document shipments weighing more than 10 pounds, refer to the rate chart on the next page. To determine your origin zone, see section beginning on page 8.

95 Non-document UPS Worldwide ExpressSM Guaranteed One Or Two Days Zones 1 Lbs The rates shown are for shipments to the United States. Dimensional weight may apply. See page 0 for details. To determine your origin zone, see section beginning on page 8. Any fraction of a pound more than the weight shown requires the next higher rate. Import Freight Collect $5.50 $3.5 $38.50 $.75 $7.75 $50.00 $50.5 $0.75 $73.00 $ To determine the rate for international multiplepackage shipments, see page 103. See pages 10 to 139 for additional services and charges, service restrictions, and general information. A package weighing over 150 pounds cannot be shipped using UPS Worldwide Express Plus SM, UPS Express NA1, or UPS Worldwide Express. Process. Determine the Rate UPS Worldwide Express SM Non-document Import Freight Collect 93

96 UPS Worldwide Express SM For urgent import shipments, guaranteed door-to-door, customscleared delivery from more than 170 countries and territories. Overnight delivery of Letters, documents, and packages is guaranteed from major business centers across Canada and Mexico. Two-day package delivery is guaranteed from most of Europe. UPS Worldwide Express Plus SM When you need a jump on the business day, guaranteed delivery by 8:00 a.m. or 8:30 a.m., depending on destination, from major business centers around the world to major business centers in the United States. Add $0 to the appropriate Worldwide Express rate for a Worldwide Express Plus shipment. UPS Express NA1 Guaranteed overnight delivery across the United States from many major European business centers. All Worldwide Express destinations will receive Letters, documents, and packages by 10:30 a.m. the next business day from Europe if an earlier pickup is requested in select origin postal codes. Add $ to the appropriate Worldwide Express rate for an Express NA1 shipment. Rates include pickup and door-to-door delivery with routine in-house customs clearance by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments from certain international origins. A listing of applicable origins is available at ups.com or by calling Non-document UPS Worldwide ExpressSM Guaranteed One Or Two Days Import Freight Collect Zones 3 Lbs $ $ $ $ $ $ $ $ $ $ Visit ups.com or call for guarantee details, service availability, and delivery time commitments. 9

97 Non-document UPS Worldwide ExpressSM Guaranteed One Or Two Days Zones 7 Lbs Price per Pound Minimum Rate The rates shown are for shipments to the United States. Dimensional weight may apply. See page 0 for details. To determine your origin zone, see section beginning on page 8. Any fraction of a pound more than the weight shown requires the next higher rate. Import Freight Collect $18.50 $ $3.50 $35.50 $30.5 $90.5 $55.5 $ $3.75 $ , , , , , , , , , , , , , , , , , ,01.75 Multiple-Package Shipments of More Than 150 Lbs ,01.75 To determine the rate for international multiplepackage shipments, see page 103. See pages 10 to 139 for additional services and charges, service restrictions, and general information. A package weighing over 150 pounds cannot be shipped using UPS Worldwide Express Plus SM, UPS Express NA1, or UPS Worldwide Express. Process. Determine the Rate UPS Worldwide Express SM Non-document Import Freight Collect 95

98 UPS Worldwide Expedited SM For shipments that don t require overnight or express service, a guaranteed alternative that s faster and more reliable than traditional air freight. Delivery guaranteed within two to five days, depending on origin. Door-to-door, customscleared service available from more than 5 countries: From Canada, typically within two business days. From Mexico, typically within three business days. From Europe, Asia, and Central and South America, typically within four to five business days. Rates include pickup and door-to-door delivery with routine in-house customs clearance by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments from certain international origins. A listing of applicable origins is available at ups.com or by calling UPS Worldwide Expedited SM Guaranteed Day-Definite Two To Five Days Import Freight Collect Zones 1 Lbs $3.5 $7.75 $.75 $.00 $.00 $55.50 $8.75 $.75 $.00 $.00 $55.50 $ Visit ups.com or call for guarantee details, service availability, and delivery time commitments. 9

99 UPS Worldwide Expedited SM Guaranteed Day-Definite Two To Five Days Import Freight Collect Zones Lbs $71.75 $78.50 $1.00 $05.75 $01.00 $1.75 $8.5 $1.00 $05.5 $01.5 $1.75 $ The rates shown are for shipments to the United States. Dimensional weight may apply. See page 0 for details. To determine your origin zone, see section beginning on page 8. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiplepackage shipments, see page 103. See pages 10 to 139 for additional services and charges, service restrictions, and general information. A package weighing over 150 pounds cannot be shipped using UPS Worldwide Expedited. 97 Process. Determine the Rate UPS Worldwide Expedited SM Import Freight Collect

100 UPS Worldwide Expedited SM For shipments that don t require overnight or express service, a guaranteed alternative that s faster and more reliable than traditional air freight. Delivery guaranteed within two to five days, depending on origin. Door-to-door, customscleared service available from more than 5 countries: From Canada, typically within two business days. From Mexico, typically within three business days. From Europe, Asia, and Central and South America, typically within four to five business days. Rates include pickup and door-to-door delivery with routine in-house customs clearance by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). An Extended Area Surcharge of $0 per shipment or $.0 per pound, whichever is greater, applies to shipments from certain international origins. A listing of applicable origins is available at ups.com or by calling UPS Worldwide Expedited SM Guaranteed Day-Definite Two To Five Days Import Freight Collect Zones 5 Lbs $11.00 $ $1.5 $30.5 $9.75 $5.00 $ $0.5 $ $9.50 $.75 $ Visit ups.com or call for guarantee details, service availability, and delivery time commitments. 98

101 UPS Worldwide Expedited SM Guaranteed Day-Definite Two To Five Days Import Freight Collect Zones Lbs. $13.5 $19.5 $378.5 $80.00 $39.5 $330.5 $3.50 $37.50 $35.5 $38.50 $35.5 $ Multiple-Package Shipments of More Than 150 Lbs. Price per Pound Minimum Rate The rates shown are for shipments to the United States. Dimensional weight may apply. See page 0 for details. To determine your origin zone, see section beginning on page 8. Any fraction of a pound more than the weight shown requires the next higher rate. To determine the rate for international multiplepackage shipments, see page 103. See pages 10 to 139 for additional services and charges, service restrictions, and general information. A package weighing over 150 pounds cannot be shipped using UPS Worldwide Expedited. 99 Process. Determine the Rate UPS Worldwide Expedited SM Import Freight Collect

102 UPS 3 Day Select SM From Canada Guaranteed delivery by the end of the third business day from most locations in Canada to every address in the 8 contiguous states. Rates include pickup and door-to-door delivery with routine in-house customs clearance by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). UPS 3 Day SelectSM Guaranteed Three Days From Canada Zones 1 Lbs Import Freight Collect 1 3 $.05 $.10 $ Zones 31 Lbs $.85 $9.10 $ Visit ups.com or call for guarantee details, service availability, and delivery time commitments. 100

103 UPS 3 Day SelectSM Guaranteed Three Days From Canada Zones 7 Lbs Import Freight Collect 1 3 $ $11.95 $ The rates shown are for shipments to the United States. Dimensional weight may apply. See page 0 for details. To determine your origin zone, see section beginning on page 8. Any fraction of a pound more than the weight shown requires the next higher rate. Zones Lbs $ $ $ Multiple-Package Shipments of More Than 150 Lbs. Price per Pound Minimum Rate To determine the rate for international multiple-package shipments, see page 103. See pages 10 to 139 for additional services and charges, service restrictions, and general information. A package weighing over 150 pounds cannot be shipped using UPS 3 Day Select From Canada. Process. Determine the Rate UPS 3 Day Select SM From Canada Import Freight Collect 101

104 UPS Standard From Canada Guaranteed, economical ground delivery to every address in the 8 contiguous states. Charges for customs clearance are not included. We will provide customs brokerage services unless otherwise specified on the export documentation. See page 109 for UPS brokerage rates. Brokerage charges, duties, and taxes will be billed to the importer unless otherwise indicated by the shipper. Your shipments receive guaranteed on-time delivery or your money back subject to the terms of the UPS Service Guarantee. UPS Standard Guaranteed Day-Definite From Canada Zones 1 Lbs Import Freight Collect $11.00 $11.15 $ Zones 31 Lbs $3.10 $7.85 $ Visit ups.com or call for guarantee details, service availability, and delivery time commitments. 10

105 UPS Standard Guaranteed Day-Definite From Canada Zones 7 Lbs Import Freight Collect $3.35 $55.75 $ The rates shown are for shipments to the United States. Dimensional weight may apply. See page 0 for details. To determine your origin zone, see section beginning on page 8. Any fraction of a pound more than the weight shown requires the next higher rate. Shipment Pricing (Import Freight Collect) for UPS Worldwide Express Plus SM, UPS Worldwide Express SM, UPS Worldwide Expedited SM, UPS 3 Day Select SM From Canada, and UPS Standard From Canada What Qualifies 1. You have multiple-package shipments to a single consignee on the same day.. You use UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, or a UPS OnLine Compatible vendor shipping system that supports full international service or a UPS Worldwide Services Waybill. What Does Not Qualify Shipment pricing does not apply to UPS Letters. Rates Rates are based on the total actual weight or the total dimensional weight of all packages in a shipment, Zones 105 Lbs $ $ $ Multiple-Package Shipments of More Than 150 Lbs. Price per Pound Minimum Rate To determine the rate for international multiple-package shipments, see below. See pages 10 to 139 for additional services and charges, service restrictions, and general information. A package weighing over 150 pounds cannot be shipped using UPS Standard From Canada. whichever is greater. Refer to page 0 for instructions on calculating dimensional weight. For shipments weighing 150 pounds or less, locate the rate for the total weight of the shipment on the appropriate rate chart. To determine the rate for a shipment weighing more than 150 pounds, multiply the total weight (rounded to the next whole pound) by the appropriate price per pound as shown under the shipment weight designations above 150 pounds. The amount billed will be the result of this calculation or the minimum rate shown, whichever is greater. 103 Process. Determine the Rate UPS Standard From Canada Import Freight Collect

106 Value-Added Services Domestic Services Value-added services are available with all UPS domestic service options except UPS SonicAir, unless otherwise indicated. Collect On Delivery (C.O.D.) C.O.D. service is available for packages shipped throughout the United States and Puerto Rico. Currency is not accepted for payment. The service charge is $7 per package. C.O.D. Electronic Processing 1. Use UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, or a UPS OnLine Compatible vendor shipping system.. Type in the package and C.O.D. information and the shipping system will produce a barcoded address label that contains all C.O.D. information. 3. Place the label on the package. Manual C.O.D. Tags 1. Type or print an address label and attach it to the top of your package.. Complete a UPS C.O.D. tag per the instructions on the tag and specify the exact amount due. 3. Attach the C.O.D. tag to the package, covering the address label. Retain the Shipper Receipt portion for your records. A UPS C.O.D. tag must be attached to each package for which a C.O.D. amount is to be collected.. Indicate that the package is a C.O.D. shipment, and record the C.O.D. amount in the appropriate field of the shipping system you use. 5. Attach the appropriate labels for the services you have selected. C.O.D. Enhancement Products UPS Capital SM, the financial services arm of UPS, provides several automated advance funding and credit protection options for UPS C.O.D. deliveries. For more information about these options, call or visit C.O.D. Secure Service Provides advance funding for UPS C.O.D. deliveries. Covered C.O.D. deliveries are protected against nonpayment, and available funds are transferred directly into your designated bank account, usually within two to three days after delivery. View remittance statements and images of deposited and returned checks via the Internet in downloadable formats. C.O.D. Automatic Service Provides advance funding for UPS C.O.D. deliveries. C.O.D. payments are processed and available funds are transferred directly into your designated bank account usually within two to three days after delivery. View remittance statements and images of deposited and returned checks via the Internet in downloadable formats. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 10

107 Domestic Services (continued) Excess Value Insurance A package is automatically protected against loss or damage up to $100. Additional protection up to $50,000 per package is available upon request. The charge for each additional $100 insured value or fraction thereof is $.35. Refer to the Terms and Conditions beginning on page 150 for more information. Hold for Pickup Hold for Pickup service is available at no additional charge. We ll deliver the package to the UPS facility you select and call the consignee by telephone for pickup. Packages are usually available by 8:30 a.m. on the scheduled day of delivery. When picking up the package, the recipient may be required to present a driver s license or other photo identification. Packages not picked up within five business days of arrival will be returned. Hold for Pickup service is not available for Saturday delivery shipments. Call PICK-UPS to determine the most convenient UPS Hold for Pickup location. For each package, complete an address label showing the words Hold for Pickup, the consignee s name, telephone number, the name of a contact person, and the full address of the UPS facility. In addition, apply a UPS Hold for Pickup label above the address label on the package. Visit Supplies on ups.com or call PICK-UPS to order Hold for Pickup labels. Saturday Delivery and Pickup Saturday delivery is available for UPS Next Day Air Early A.M. and UPS Next Day Air Letters or packages. Saturday delivery is not available for UPS Next Day Air Saver Letters or packages. Refer to ups.com or call PICK-UPS for delivery areas. Each Letter or package must bear a Saturday Delivery routing label. The charge for this Saturday delivery service is $1.50 per Letter or package. This fee is billed to the payer of the transportation charges. There is no Saturday delivery fee for UPS Hundredweight Next Day Air shipments. If a Saturday pickup is requested, the charge per Letter, package, or Hundredweight shipment is $10. This service is available for UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., and UPS nd Day Air. If a Saturday pickup is scheduled, but nothing is shipped, a $10 service charge will be assessed. Ship Notification Provides notification and the tracking number(s) of a shipment requested by the shipper. Ship Notification is a feature of Quantum View Notify TM available in UPS OnLine WorldShip and UPS OnLine Compatible vendor shipping systems approved to use this service. Only notification is provided through UPS CampusShip TM or UPS Internet Shipping. The per-package charge for each notification is: $1 for a fax notification. No charge for an ship notification. Process. Value-Added Services Domestic Services 105

108 Value-Added Services Domestic Services (continued) UPS Return Services UPS Returns SM (options to generate your label) Authorized Return Service (ARS) A contractual service to send a preprinted return label to your customer. We will preprint the return destination on the return label according to your specifications and provide you with an ample supply of return labels. You have the option of including a return label with your outbound shipment or distributing the label separately to your customer, who then applies the label to the package and drops it off at a UPS Customer Counter, pickup location, authorized shipping outlet, gives it to a UPS service provider, or calls PICK-UPS to request a pickup for an additional fee. Available via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select, and UPS Ground. Consult your UPS account executive about this contractual service. Print Return Label Print a label for the return of a UPS-compatible package within the United States. Available via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select, and UPS Ground services, where available, for shippers using UPS OnLine WorldShip, UPS Internet Shipping, or UPS CampusShip TM. You generate the label and include in an outbound shipment or distribute separately to your customer, who then applies the label to the package and drops it off at a UPS Customer Counter, pickup location, authorized shipping outlet, gives it to a UPS service provider, or calls PICK-UPS to request a pickup for an additional fee. The additional service charge per package: $.50. This service is available via UPS Internet Shipping effective March 31, 003. Electronic Return Label Electronically transmit a label via to your customer for the easy return of a UPS-compatible package within the United States. Available via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select, and UPS Ground services, where available, for shippers using UPS OnLine WorldShip. Your customer prints the label, applies it to the package, then drops off the package at any UPS Customer Counter, pickup location, authorized shipping outlet, gives it to a UPS service provider, or calls PICK-UPS to request a pickup for an additional fee. The additional service charge per package: $1. Print and Mail Return Label Provides your customer with a preprinted label via mail for the return of a UPS-compatible package within the United States. Available via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select, and UPS Ground services, where available, for shippers using UPS OnLine WorldShip. We print the label upon your request and mail it to your customer, who applies the label to the package and drops it off at a UPS Customer Counter, pickup location, authorized shipping outlet, gives it to a UPS service provider, or calls PICK-UPS to request a pickup for an additional fee. The additional service charge per package: $.5. UPS Returns Plus (options for pickup) 1 UPS Pickup Attempt Request a pickup for the easy return of a UPS-compatible package within the United States. Available via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select, and UPS Ground services, where available, for shippers using UPS Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 10

109 Domestic Services (continued) OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, or a UPS OnLine Compatible vendor shipping system. We will take the return label to your customer s pickup location and pick up the package. If the package cannot be picked up on the first attempt, we will leave the label at the pickup location. Your customer then applies the label to the package and drops it off at a UPS Customer Counter, pickup location, authorized shipping outlet, gives it to a UPS service provider, or calls PICK-UPS to request a pickup for an additional fee. The additional service charge per package: $. This service is available via UPS CampusShip effective March 3, 003. This service is available via UPS Internet Shipping effective March 31, UPS Pickup Attempts Request a pickup for the return of a UPS-compatible package within the United States. Available via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select, and UPS Ground services, where available, for shippers using UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip, or a UPS OnLine Compatible vendor shipping system. We will take the return label to your customer s pickup location and pick up the package. If the package cannot be picked up on the first attempt, we will attempt to pick up the package on each of the next two business days. If the package cannot be picked up after the third attempt, the label will be returned to UPS. The additional service charge per package: $5.5. This service is available via UPS CampusShip effective March 3, 003. This service is available via UPS Internet Shipping effective March 31, 003. Call Tag Request a pickup, via UPS Ground, for the return of a UPS-compatible package within the 8 contiguous states. Available via UPS Ground service, where available, for shippers using Electronic Data Interchange (EDI) transmissions, or by completing the manual Call Tag form. We will take the package label to your customer s pickup location and pick up the package. If the package cannot be picked up on the first attempt, we will attempt to pick up the package on each of the next two business days. If the package cannot be picked up after the third attempt, the Call Tag will be returned to UPS, and the transportation charges will be credited to the shipper. The additional service charge per package: $5.75. UPS Returns SM on the Web An innovative, Web-enabled, contractual return service designed to expedite business returns by automating the returns process completely from your Web site. Labels are transmitted electronically to your customers and can be affixed to the package(s) intended to be returned. Key features of this service include reduced processing time, full package tracking, and improved customer service. It s hosted by an Application Service Provider (ASP), which means you won t have to maintain this service on your server, and you re sure to have the most up-to-date program. Please visit our Web site at ecommerce/solutions/c5a.html or consult your UPS account executive to determine whether UPS Returns on the Web is the appropriate solution for your business. Note: A pickup charge of $10 will be assessed when pickup is requested for a UPS 3 Day Select or UPS Ground Return Service package when no other packages are shipped. Note: Hazardous Materials requiring shipping papers are not allowed in UPS Return Services. Process. Value-Added Services Domestic Services 107

110 Value-Added Services International Services Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. The information below applies to all levels of UPS international service except UPS SonicAir, unless otherwise indicated. Billing Options The Billing Options charges per shipment are: $15 Bill Duty/Tax and Shipping Charges to Shipper. $15 Delivered Duty Paid, V.A.T. Unpaid. Brokerage Service For Brokerage Service per shipment: Routine customs clearance (including formal entries for shipments of up to five tariff lines) applies to UPS Worldwide Express Plus SM, UPS Express NA1, UPS Worldwide Express SM, UPS Worldwide Expedited SM, and UPS 3 Day Select SM From Canada at no additional charge. An additional charge will apply if customs clearance is performed by someone other than UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). For UPS Standard To and From Canada shipments, UPS provides customs brokerage service unless otherwise specified by the importer. The importer is responsible for all brokerage charges, duties, and taxes at time of import. Additional charges may apply. See the next page for details. The UPS Service Guarantee does not apply unless customs clearance is performed by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). UPS Customhouse Brokerage Since 1985, UPS Customhouse Brokerage has been providing outstanding value and service, backed by the solid reputation of UPS. UPS handles your shipment every step of the way, including customs clearance. Eliminating third-party brokerage means routine customs clearance stays routine quick, smooth, and very reliable. 108 Customs clearance begins while your shipment is still in transit. UPS is electronically linked with customs in the United States, Canada, and major countries throughout Europe, Asia, and the Americas. We clear every shipment with expertise and personal attention. Our brokerage experts are dedicated to monitoring the latest import and export compliance laws and regulations. We have developed an integral working relationship with U.S. Customs for the fastest solution to all of your brokerage needs. We take a personalized approach to brokerage, offering a streamlined process that facilitates the movement of customers most frequently shipped goods through customs. We employ our own staff of skilled customs brokerage specialists worldwide. This expertise means you get rating accuracy, customer service responsiveness, and a confidence level that s second to none. All UPS Worldwide Express Plus, UPS Express NA1, UPS Worldwide Express, UPS Worldwide Expedited, and UPS 3 Day Select From Canada rates include routine customs clearance. This means you don t have to specify a broker routine customs clearance is built into your rates when you use UPS Customhouse Brokerage to perform the customs clearance. Your shipments will receive quick, smooth, and reliable clearance. UPS also provides services designed to facilitate movements of your UPS Standard shipments to and from Canada and other non-routine services that include formal entry clearance, live entry clearance, temporary import bonds, and duty drawbacks. In addition, UPS can provide customs clearance for other ocean, air cargo, truck, and rail U.S. imports. For more information on any of our brokerage services, call

111 International Services (continued) Entry Preparation Charges for Importing into the United States All rates and values are shown in U.S. funds. Rates do not include applicable taxes. UPS Worldwide Express Plus SM UPS Express NA1 UPS Worldwide Express SM UPS Worldwide Expedited SM UPS Standard Value for Duty UPS 3 Day Select SM From Canada From Canada** $0 to $00 No Charge* No Charge* $00.01 to $1,50 No Charge* $1 $1,50.01 to $,000 No Charge* $31 Each Additional $1,000 or Part Thereof No Charge* $ 1.50 *No charge for routine customs clearance performed by UPS Customhouse Brokerage for shipments into the United States, including entries of up to five classification lines. Formal entries on UPS Standard shipments have a minimum charge of $31. See page 110 for the description of a formal entry. Additional charges may apply for complex customs-clearance procedures. Brokerage Services Special Entries Duty Drawbacks $ 75 Temporary Import Entry $ 75 Warehouse/Foreign Trade Zone (FTZ) Entry $ 15 Entry-Line Charge after First Five Lines $ 3 Live Entry $ 0 Other Government Agency (OGA) Entry $ 0 Bonds (Contract Only) Continuous Entry Bond $ 300 In-Transit Bond $ 75 Transportation Handling $ 5 Single Entry Bond (SEB) (Minimum Charge) Air/Ground $30/$0 Charge per Additional $1,000 or Part Thereof Exceeding $10,000 Bond Air/Ground $ 3/$ Other Services Warehouse Storage Air/Ground per Day after Five Days $ 30 + $.0 per kg **When UPS Customhouse Brokerage is designated as the customs broker on the commercial invoice, your shipment receives guaranteed on-time delivery or your money back. Call for details. Marking Notice Processing $ 75 North American Free Trade Agreement (NAFTA) Processing..... $ 15 Protest Filing $ 85 Each Additional Entry Protested... Negotiable Disbursement Fee % of Duty/Tax (minimum $5) Overtime Service (Hourly Rate) $ 50 The information below applies to all levels of UPS international service except UPS SonicAir, unless otherwise indicated. Explanation of Brokerage Services for Importing into the United States Continuous Entry Bond: A one-year bond for all entries made in a single year with up to $50,000 coverage. Required only under special circumstances. Disbursement Fee: Customers are responsible for payment of duty and taxes. When funds are not provided in advance, a fee of two percent (minimum $5) of the amount advanced by UPS will be charged. Process. Value-Added Services International Services 109

112 Value-Added Services International Services (continued) Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. Duty: A fee imposed by customs on imported merchandise. Based on the value and/or gross weight; may differ according to the commodity. Duty Drawback: The preparation of a refund request for part or all of customs duty or domestic tax paid on imported merchandise that was subsequently manufactured into a different article or re-exported. Fish and Wildlife (F&W): The government charges a fee for any shipment requiring fish and wildlife clearance. The amount assessed by F&W depends upon the port of entry into the United States. Formal Entry: Required for shipments valued at more than $,000 (U.S.) or for shipments containing specific commodities designated by U.S. Customs. In-Transit Bond (IT Bond): Allows a shipment to be transported or warehoused under U.S. Customs supervision until it is formally entered into the customs territory of the United States and duty is paid, or until it is exported from the United States. Live Entry: A type of U.S. Customs entry that typically requires a visa license from the export country when mandated by U.S. Customs (such as textiles). These shipments usually require a formal entry and an additional day of customs clearance. Marking Notice Processing: Special documents must be filed for a shipment not properly marked with the country of origin. A customs Power of Attorney must also be completed and on file with brokerage before the shipment can be forwarded to the consignee for proper marking. Merchandise Processing Fee: A nonrefundable fee charged by U.S. Customs for administrative expenses for processing an imported shipment requiring formal entry. 110 NAFTA Processing: Special processing to ensure that the required NAFTA documentation on a shipment is complete to allow any applicable reduced tariff. Other Government Agency (OGA) Entry: Other government agencies work with U.S. Customs on regulating and controlling commodities coming into the United States from other countries. Special documents must be submitted to these agencies for shipments that contain controlled commodities. These agencies include the Food and Drug Administration (FDA), Department of Agriculture (USDA), and the Federal Communications Commission (FCC), among others. Overtime Service: When additional, nonroutine activities are required for entry of merchandise, selected services may be performed by UPS at the request of the importer. Services offered include (but are not limited to) manipulations, labeling, inventory, etc. Please contact a Brokerage specialist if there is a need for additional clearance services. Protest Filing: A request from an importer to recoup overpayment of duty to U.S. Customs due to a description discrepancy or misclassification on the customs entry. Single Entry Bond (SEB): A one-time bond issued to ensure compliance with U.S. laws and regulations. When an SEB is necessary, we will contact the importer prior to customs clearance. Temporary Import Entry: A special customs entry for merchandise to be brought into the country exempt of duty, provided the merchandise exits the country within a certain amount of time and under U.S. Customs supervision.

113 International Services (continued) Transportation Handling Fee: Assessed when shipments are removed from the UPS system, at the request of the importer, to be forwarded to another broker for clearance. The shipments are transferred from the UPS-bonded facility to the designated bonded agent s facility. A bonded carrier or cartman must be used to transfer goods in-bond from UPS to another carrier based on approval to move the goods from customs. The transfer may be denied by UPS Customhouse Brokerage. Warehouse/Foreign Trade Zone Fee: A fee assessed to the customer when a request is made by the importer to file a warehouse or Foreign Trade Zone (FTZ) entry. These types of entries are non-routine and must be requested by the importer to UPS Customhouse Brokerage. Certificate of Origin Can be prepared by UPS on behalf of the shipper for goods manufactured and originating within the United States. The fee is $10 per shipment. Currency Conversion Rate Fee Charges to a payer s account in a foreign currency will be converted to the payer s currency using a weekly exchange rate secured through Major Money Center Banks. The fee is.75 percent of the currency amount converted. Excess Value Insurance A shipment is automatically protected against loss or damage up to $100. Additional protection up to $50,000 per package is available upon request. The charge for each additional $100 insured value or fraction thereof is $.35. Refer to the Terms and Conditions beginning on page 150 for more information. Saturday Delivery Saturday delivery is available for UPS Worldwide Express Plus SM and UPS Worldwide Express SM. Refer to ups.com or call for delivery areas. Each Letter or package must bear a Saturday Delivery routing label. A $1.50 fee for each shipment is billed to the payer of the transportation charges. Ship Notification Provides notification and the tracking number(s) of a shipment requested by the shipper. Ship Notification is a feature of Quantum View Notify TM available in UPS OnLine WorldShip and UPS OnLine Compatible vendor shipping systems approved to use this service. Only notification is provided through UPS CampusShip TM or UPS Internet Shipping. The per-package charge for each notification is: $1 for a fax notification. No charge for an ship notification. Shipper s Export Declaration (S.E.D.) We can prepare and file an S.E.D. on your behalf when all data required is provided and we obtain proper Power of Attorney. The charge per shipment is $10. UPS Capital SM Through its international lending opportunities letters of credit, export receivables services, import financing, export working capital, lines of credit, equipment loans, and inventory loans for companies located in emerging markets that buy U.S. goods UPS Capital can help remove many of the barriers of doing business internationally. To reduce the risks of non-payment, avoid bad debt, or manage international collections, refer to for more information. Process. Value-Added Services International Services 111

114 Value-Added Services International Services (continued) UPS Exchange Collect SM A contractual service for financial settlement of goods shipped using UPS s international services. After shipment is made, but prior to delivery, payment for the value of the goods is received by UPS from the importer. Once the final delivery has been verified through UPS s technology, the value of the goods is electronically remitted to the exporter s bank account less any applicable service charge. Who Should Use Exchange Collect? Companies looking to expand into new global markets and grow their customer base, without assuming additional payment risk. Companies looking to increase top-line international sales without a corresponding increase in accounts receivables. Companies with late-paying customers or high receivable write-offs. UPS OnLine WorldShip, WorldShip International, UPS Connect, or a UPSapproved UPS OnLine Compatible vendor shipping system is required. The shipper selects the Exchange Collect option in WorldShip and simply enters information for: the value of goods that the shipper wishes UPS to collect from the consignee, the currency for the financial transaction, the percentage of the service charge the consignee will pay, and the address of the consignee. All of our billing options are available for Exchange Collect shipments. UPS will bill transportation charges, any applicable duties and taxes, as well as any additional charges associated with the shipment. UPS Capital SM will collect any service charges associated with the financial transaction from the wire transfer remittance to the exporter. For information on origin and destination countries where Exchange Collect services are available, please call or visit ups.com. This service is available effective March 10, 003. UPS World Ease SM A contract service for companies with multiple shipments to a single country on the same day. This service also provides a solution for shipments destined to multiple countries in the European Union. Through an automated shipment preparation process, summary documentation is prepared and transmitted with your shipments to UPS, enabling a single customs clearance procedure covering all shipments in the consolidation. This guaranteed service is a feature of UPS Express NA1, UPS Worldwide Express SM, UPS Worldwide Expedited SM, and UPS Standard To Canada. As multiple shipments will travel together until customs clearance, transit times may vary from traditional single-shipment transit times. Contact your UPS account executive for further information. Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. 11

115 UPS SonicAir Domestic Shipments more than 5 pounds and up to 70 pounds within the commercial airline priority package guidelines (additional weight 70 pounds or less): $1.5 per pound or fraction thereof. Commercial airline fee charged for packages weighing more than 70 pounds or multiple pieces exceeding priority package guidelines, assessed in 50-pound increments (additional airbill more than 70 pounds): $85 per 50 pounds or fraction thereof. Each additional 50 pounds, or fraction thereof, on drive-only shipments more than 50 pounds (additional weight drive service only): $15. Insured value protection is available. Additional charges and conditions apply. Call for details. Pickup or delivery on holidays including New Year s Day, Easter, Memorial Day, July th, Labor Day, Thanksgiving, and Christmas (holidays): $0. Pickup or delivery before 8:00 a.m. or after 8:00 p.m. Monday through Friday, or on a weekend (early morning, late evening, and weekend service): $5. Switching from one airline to another when a direct flight is not available to the destination and more than one airline must be used (switch): $1. Each hour a courier must wait beyond the first 15 minutes for a pickup, accrued at 15-minute intervals (waiting time): $30 per hour. International Overtime customs clearance and additional after-hours fees may apply to international deliveries. Domestic same-day transport to U.S. gateway city up to 50 pounds combined with international service: $115. Additional 50-pound increments after the first 50 pounds for domestic same-day, combined with international service: $85. Additional mileage charge for international shipments may apply (varies by country). Call for details. Each hour a courier must wait beyond the first 15 minutes for a pickup, accrued at 15-minute intervals (waiting time): $75 per hour. Insured value protection is available. Additional charges and conditions apply. Call for details. International documentation charges: Commercial invoice up to 10 line items $ 1 Each line item thereafter $ Layout fee for customs duties and taxes % Note: Additional surcharges may apply. Call for domestic shipments or for international shipments to obtain more information. Note: Hazardous Materials/ International Dangerous Goods are not accepted in UPS SonicAir service. Process. Value-Added Services UPS SonicAir Visit sonicair.ups.com or call for domestic shipments and for international shipments to obtain guarantee details, service availability, delivery time commitments, or to request a pickup. 113

116 Automated Processing Note: Hazardous Materials requiring shipping papers and International Dangerous Goods requiring a Shipper s Declaration for Dangerous Goods are not accepted through UPS Internet Shipping. Shipping Solutions All of our technology shipping solutions will help you ship more efficiently. You choose which one is right for your business. All UPS shipping systems offer: Fast and easy shipping to any of the worldwide destinations served by UPS. Point-and-click entry of address-book information. Archived shipping history that can be tracked with a click of the mouse. Increased accuracy and reduced errors compared to cumbersome paper forms. Ship Notification to alert your recipients about a requested shipment. To determine the right UPS solution for you, simply refer to the descriptions that follow: UPS Solution UPS OnLine WorldShip UPS Internet Shipping UPS CampusShip TM Shipping Environment Centralized Shipping (shipping room, warehouse) Decentralized Shipping (independent employees, front office, administrative staff, etc.) Decentralized Shipping with Centralized Control (independent employees, front office, administrative staff, etc., with administrator controls) Features and Benefits Full-featured software for high-performance shipping: Import shipments for batch processing. Access the shipping industry s largest suite of return services, including electronic return labels. Integrated export documentation simplifies international shipping. All your employees can print UPS labels from their desktop PCs: Web-based shipping system allows anyone in your company to ship from anywhere. No software or setup required. Gain control and reporting on your employees shipping activities: A new, customized Web-based shipping system allows anyone in your company to ship or track from anywhere, but gives complete visibility and control to the shipping decision maker. No software required. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 11 UPS Internet Shipping on ups.com Whether you are shipping a domestic or international package, follow a few simple steps and in no time, your package will be ready to go. UPS Internet Shipping is fast, easy, and resides on ups.com, so there is no software to install. Everyone in your organization will have an easy way to ship and track with UPS from their desktop. Applicable restrictions are set forth in the required UPS Internet Shipping click-wrap agreement, the UPS Tariff, and the Terms and Conditions beginning on page 150.

117 Shipping Solutions (continued) Advantages Quickly determine the rates of UPS service options, making it easier to choose the service that best fits your needs and budget. Create professional shipping labels from your inkjet or laser printer. Store the addresses you ship to frequently, and reuse them with a simple point and click. Your shipment information is stored, so it s easy to track previous shipments (including signature) or to verify past shipment information and rates. Arrange for a driver to pick up your shipments or find one of 5,000 dropoff locations without leaving our site. UPS OnLine WorldShip Manage all of your domestic and international shipping functions right from your desktop computer with UPS OnLine WorldShip, our free, super-resourceful shipping software. Advantages With UPS OnLine WorldShip you can: Access the full portfolio of UPS shipping services. Speed shipment processing with pointand-click address entry. Display current rates instantly with the built-in rate calculator. Customize your default settings to match your shipping preferences. Track packages or multipiece shipments by reference number or tracking number through direct access to ups.com.. Receive and print proof of delivery information, including time of delivery and the name, address, and signature of recipient. Alert up to five parties to requested shipments, exceptions, and/or deliveries via Quantum View Notify TM. Generate all required export documentation for international shipments. Import and export data to/from your spreadsheet, database, and word processing programs. Import shipment data in a batch and process it manually or automatically. Eliminate separate C.O.D. tags with Electronic C.O.D. processing. Process shipments with a future pickup date. Access the shipping industry s largest variety of return services, including Electronic Return Labels. Validate addresses individually as you prepare shipments, or validate all of the addresses in your address book through a batch process. Note: For your copy of UPS OnLine WorldShip, go to worldship.ups.com or call A contract is required for Hazardous Materials/ International Dangerous Goods service. Process. Automated Processing 115

118 Automated Processing UPS CampusShip TM A Web-based, UPS-hosted shipping system that everyone in your enterprise can use. Perfect for businesses with employees who may be in the next office, the next building, or even the next state, and who ship a few packages a day. Businesses like law offices, banks and financial institutions, real estate firms, and insurance agencies, just to name a few. CampusShip is designed with both portability and reportability in mind. You can use it wherever you are, whether in your office or on the road. You can manage the way your employees ship with UPS by controlling the types of services they use, requiring and validating a reference code (e.g., department code, cost code, or client/matter code) even conveniently downloading all shipping activity within your company. From their desktop computers, your employees will have everything they need to prepare shipments, ship and track packages, even alert their recipients that a package is on its way. To learn more about CampusShip, call PICK-UPS or contact your UPS account executive. Advantages Accessible from any computer connected to the Internet. Conserves resources, since system needs no installation and users need minimal training. Access to global and personal address books. Customizable to your business needs. Import address books, employee data, shipper account numbers, and reference codes. Import from or link to external address books. Validate reference codes according to your business rules. notification to your recipients. Facilitate return shipments. This service is available via UPS CampusShip effective March 3, 003. Access to all UPS billing options, including billing to your credit card or procurement card. This service is available via UPS CampusShip effective March 3, 003. Assistance with efficiently allocating costs to either internal departments or specific clients. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 11

119 Manual Processing Documentation Note: Hazardous Materials/International Dangerous Goods service is not available when using this manual documentation. UPS Air Shipping Documents (ASDs) A manual recording option for domestic air shipments that combines an address label, a tracking label, and a shipping record into one form. Detailed preparation instructions are printed on the reverse side of each ASD. ASDs are available for each of the following services: UPS Next Day Air Early A.M. UPS Next Day Air (may also be used for UPS Worldwide ExpressSM) UPS Next Day Air Saver Process. Manual Processing UPS nd Day Air A.M. UPS nd Day Air UPS Worldwide Services Waybill A manual recording option designed for your routine international shipments. The UPS Waybill serves as a checklist for customs and other government information required in your declaration. Detailed information fields to fully address your shipment and to include required customs information. When you use a UPS Worldwide Services Waybill for multiple-package shipments to the same recipient, only the lead package requires a waybill. Each additional package must have an address label and a UPS Worldwide Services Tracking Label. Detailed preparation instructions are included on the reverse side of the waybill. Shipment-level detail enables shipment pricing and shipment tracking. With your authorization, the U.S. Shipper s Export Declaration can be prepared by UPS on your behalf. The UPS Waybill helps you or your customers to easily reconcile the charges. Shipments using the waybill are covered by applicable UPS service guarantees. For details, call the UPS International Customer Service Center at Documentation Various billing options to specify how payment of charges is handled.

120 S H I P P E R C O N S I G N E E A B POSTAL CODE FREIGHT PREPAID COLLECT Shipper pays all Consignee pays all shipping charges. shipping charges, Consignee pays duty, and V.A.T. duty and V.A.T. Bill UPS Credit American Express Account Card Diner s Club Discover MasterCard Visa /01 W FOB Shipper pays shipping charges to port of export. Consignee pays balance. UPS Use Only E COUNTRY E COUNTRY C&F Shipper pays shipping charges to port of import. Consignee pays balance. DELIVERED DUTY PAID, V.A.T. UNPAID Shipper pays shipping charges and duty. Consignee pays V.A.T. (Shipper must have a UPS account) BILL DUTY, TAX AND SHIPPING CHARGES TO SHIPPER Shipper pays destination country s duty & tax in addition to all shipping charges. (Shipper must have a UPS account) THIRD PARTY COUNTRY OR EXPIRATION DATE SERVICE LEVEL NO. OF PACKAGES IN SHIPMENT D REFERENCE NO. 1 I REFERENCE NO. TOTAL ACTUAL WEIGHT OF SHIPMENT E TOTAL BILLABLE WEIGHT OF SHIPMENT (Dimensional/Oversize, if applicable) 5KG BOX OTHER INDICATE IF DOCUMENTS ONLY F Mark X if shipment only contains COUNTRY OF ULTIMATE DESTINATION documents of no commercial value PARTIES TO TRANSACTION waybill which are incorporated herein by reference. export control and customs purposes. Record total here. Export Commodity Control No. Note: International Dangerous Goods service requires a contract. *Call for a list of items that are classified as documents in your destination country. Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. Manual Processing Documenting an Export Shipment UPS uses export/import documents you prepare to properly declare your shipment to customs in both the country of export and the country of import. The required documents are submitted to customs to determine the applicable duties and taxes in the destination country. This documentation may include: An invoice. A U.S. Shipper s Export Declaration (S.E.D.). A Certificate of Origin or a North American Free Trade Agreement (NAFTA) Certificate of Origin. Other documents based on value, nature, and destination of shipment. A UPS OnLine or UPS OnLine Compatible vendor shipping system that supports full international service makes completing the invoice, S.E.D., Certificate of Origin, or NAFTA Certificate easy. In order to file an S.E.D. electronically, users can log in directly to the U.S. Government Automated Export System (AES) Web site at to obtain the appropriate information for completing their UPS shipment. UPS recommends electronic filing as the preferred method for S.E.D. filing. UPS OnLine WorldShip.0 or higher and some UPS OnLine Compatible vendor shipping systems connect to AESDirect to allow customers to file their S.E.D. electronically to the Census Bureau and U.S. Customs. UPS will charge a fee of $10 per shipment when asked to create and file an S.E.D. on behalf of the shipper. All required data must be provided. 118 Documentation Use your UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, or UPS OnLine Compatible vendor shipping system that supports full international service or fill out a UPS Worldwide Services Waybill. PLEASE TYPE. SEE INSTRUCTIONS ON BACK. SHIPPER S UPS ACCOUNT NO. COMPANY NAME AND ADDRESS (Include ZIP Code) SHIPPER S IDENTIFICATION NO. FOR CUSTOMS PURPOSES (E.I.N.) A B NAME OF SENDER TELEPHONE NO. (Very Important) C D CONSIGNEE S UPS ACCOUNT NO. COMPANY NAME AND ADDRESS (Include Postal Code) CONSIGNEE S IDENTIFICATION NO. FOR CUSTOMS PURPOSES (V.A.T., Importers No., R.F.C. No., etc.) A B NAME OF CONTACT PERSON TELEPHONE NO. (Very Important) C D PAYMENT OF CHARGES BILLING OPTION (Select one option only) Refer to the appropriate service guide for options available by country BILL SHIPPER S PORTION OF SHIPPING CHARGES AS INDICATED BELOW FOR PREPAID BILLING OPTION ONLY THIRD PARTY S COMPANY NAME ENTER UPS ACCOUNT NO. (THIRD PARTY) OR MAJOR CREDIT CARD NO. FOR INTERNATIONAL INFORMATION OR ASSISTANCE CALL / UPS WORLDWIDE SERVICES WAYBILL (non-negotiable) SPECIAL INSTRUCTIONS 1+ 1 Saturday Delivery U.S. SHIPPER S EXPORT DECLARATION (S.E.D.) UPS Waybill / Tracking No (Please mark large X. Select one level only. Refer to the appropriate service guide for levels available.) EXPRESS PLUS EXPRESS EXPEDITED STANDARD SHIPMENT INFORMATION A B C LTR PAK 10KG BOX An S.E.D. is required when the value of any commodity is greater than $,500 U.S. or when an export license is required. HARMONIZED TARIFF CODE ECCN LICENSE NUMBER & EXPIRATION DATE OR LICENSE EXCEPTION Unless a greater value for insurance is declared in writing in the space provided on this waybill, the carrier s liability is limited by the Warsaw Convention and any amendments thereto, and the other applicable provisions contained in the Terms and Conditions on the reverse side of this The shipper certifies that these commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. The shipper agrees to the terms and conditions on the reverse side of this waybill. The shipper authorizes UPS to act as forwarding agent for RECEIVED FOR UPS BY: DATE: TIME: When applicable, use reverse side of SHIPPING CHARGES: Shipper s Copy to calculate charges. Document Shipments A document* is generally defined as a written, typed, or printed communication of no commercial value. International documents shipped in a UPS Express Letter envelope or in any other packaging generally do not require an invoice. RELATED NON-RELATED Non-document Shipments International shipments containing items other than documents typically require one original and two copies of a commercial invoice in addition to the UPS Waybill or UPS OnLine-generated shipping label. Packages destined for Puerto Rico require one original and one copy of a commercial invoice in addition to the UPS Air Shipping Document or UPS OnLine-generated shipping label. DESCRIPTION OF GOODS DECLARED VALUE OF SHIPMENT DECLARED VALUE OF SHIPMENT FOR INSURANCE ONLY (US $) FOR CUSTOMS ONLY (US $) G H COUNTRY OF ORIGIN (MANUFACTURE) OF GOODS (Apply orange Saturday Delivery routing label below Waybill.) Check here if S.E.D. is included with Export Documents Enter your A.E.S. reference if S.E.D. is electronically filed. Check here and complete section below if you want UPS to prepare an S.E.D. on your behalf SHIPPER S COPY DATE OF SHIPMENT SHIPPER S SIGNATURE

121 Documenting an Export Shipment (continued) Complete an Invoice: Prepare one original and two copies of the commercial invoice (one original and one copy for Puerto Rico). Business or personal stationery may be used if it contains all the information shown on the blank invoice. A blank invoice can be found on page 11 or at ups.com.* Prepare an S.E.D.: One copy of the S.E.D. is required if: Any single schedule B commodity, technology, or software in the shipment is valued at more than $,500 (U.S.). An export license or license exemption is required, regardless of the value of the contents of the shipment. An S.E.D. may be required for shipments between the United States and Puerto Rico. An S.E.D. is not required for shipments to Canada unless the commodities are being exported under an export license or license exemption or the shipment is destined for a third country. A blank S.E.D. can be found on page 13. Important: A Destination Control Statement should be placed on the commercial invoice to ensure prompt delivery. The correct wording of the statement is shown below and may be written, stamped, or typed on the documentation: These commodities, technology, or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. Complete a Certificate of Origin: In addition to the one original and two copies of a commercial invoice, a Certificate of Origin is required to clear customs in many countries. Call to determine if your shipment will require a Certificate of Origin. A blank Certificate of Origin can be found on page 15 or at ups.com.* Note: UPS OnLine WorldShip prompts you to complete required export documentation as you process an international shipment. Additionally, WorldShip enables you to automate your international documentation preparation through data import capabilities. *This form can also be completed online and printed; go to Export Documentation in the Service Guide section at ups.com, and then click on International Forms. Process. Manual Processing Documenting an Export Shipment 119

122 Manual Processing Documenting an Export Shipment (continued) Documentation Complete a NAFTA Certificate of Origin for shipments to Canada and Mexico: For goods that are made in a NAFTA country and meet NAFTA eligibility requirements, a NAFTA Certificate of Origin should be included along with one original and two copies of the commercial invoice. This certificate will allow goods that are NAFTA-eligible originating under the NAFTA Rules of Origin to qualify for the reduced or eliminated duty provisions under the North American Free Trade Agreement. For information regarding eligibility under the North American Free Trade Agreement, contact your local U.S. Customs office. A blank NAFTA Certificate of Origin can be found on pages 17 and 18 or at ups.com.* Enclose all required export documentation in the UPS Waybill pouch or in an envelope marked Export Documents. Securely affix pouch or envelope to the lead package. *This form can also be completed online and printed; go to Export Documentation in the Service Guide section at ups.com, and then click on International Forms. Using a UPS Routing Form Take advantage of UPS-guaranteed import delivery options including fixed import rates. Use the Routing Form to instruct your international business partners to ship to you using UPS. A blank Routing Form can be found on pages 19 and 130. Visit ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. 10

123 Invoice Date: Bill of Lading/Air Waybill No.: Invoice Number: Purchase Order No.: Terms of Sale (Incoterm): Reason for Export: SHIP TO: Tax ID/VAT No.: Contact Name: Company Name: Company Address: SHIPPER INFORMATION: Tax ID/VAT No.: Contact Name: Company Name: Company Address: City: State/Province: Postal Code: Country: Telephone No.: ID: SOLD TO: Tax ID/VAT No.: Contact Name: Company Name: Company Address: City: State/Province: Postal Code: Country: Telephone No.: ID: No. Units Unit of Measure City: State/Province: Postal Code: Country: Telephone No.: ID: Description of Goods (include Harmonized Tariff Number if known) Country of Origin Unit Value Total Value Process. International Forms Additional Comments: Declaration Statement: Shipper Signature/Title Date: Invoice Line Total: Discount/Rebate: Invoice Sub-Total: Freight Charges: Insurance: Other (Specify type) : Invoice Total Amount: Currency Code: Total Number of Packages: Total Weight (indicate LBS or KGS): These commodities, technology, or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law prohibited. 11

124

125 U.S. DEPARTMENT OF COMMERCE U.S. CENSUS BUREAU Economics and Statistics Administration BUREAU OF EXPORT ADMINISTRATION FORM 755-V ( ) SHIPPER S EXPORT DECLARATION OMB No a. U.S. PRINCIPAL PARTY IN INTEREST (USPPI) (Complete name and address) ZIP CODE. DATE OF EXPORTATION 3. TRANSPORTATION REFERENCE NO. 11b. USPPI EIN (IRS) OR ID NO. c. PARTIES TO TRANSACTION Related Non-related 1a. ULTIMATE CONSIGNEE (Complete name and address) 1b. INTERMEDIATE CONSIGNEE (Complete name and address) 15. FORWARDING AGENT (Complete name and address) 1. POINT (STATE) OF ORIGIN OR FTZ NO. 17. COUNTRY OF ULTIMATE DESTINATION 18. LOADING PIER (Vessel only) 19. METHOD OF TRANSPORTATION (Specify) 1. CARRIER IDENTIFICATION CODE 15. SHIPMENT REFERENCE NO. 10. EXPORTING CARRIER 1. PORT OF UNLOADING (Vessel and air only) 11. PORT OF EXPORT 13. CONTAINERIZED (Vessel only) Yes No 0. SCHEDULE B DESCRIPTION OF COMMODITIES (Use columns -) D/F or M (1) SCHEDULE B NUMBER () QUANTITY SCHEDULE B UNIT(S) (3) 1. ENTRY NUMBER 18. IN BOND CODE SHIPPING WEIGHT (Kilograms) () VIN/PRODUCT NUMBER/ VEHICLE TITLE NUMBER (5) 17. HAZARDOUS MATERIALS Yes No 19. ROUTED EXPORT TRANSACTION Yes No VALUE (U.S. dollars, omit cents) (Selling price or cost if not sold) () Process. International Forms 7. LICENSE NO./LICENSE EXCEPTION SYMBOL/AUTHORIZATION 8. ECCN (When required) 9. Duly authorized officer or employee The USPPI authorizes the forwarder named above to act as forwarding agent for export control and customs purposes. 30. I certify that all statements made and all information contained herein are true and correct and that I have read and understand the instructions for preparation of this document, set forth in the Correct Way to Fill Out the Shipper s Export Declaration. I understand that civil and criminal penalties, including forfeiture and sale, may be imposed for making false or fraudulent statements herein, failing to provide the requested information or for violation of U.S. laws on exportation (13 U.S.C. Sec. 305; U.S.C. Sec. 01; 18 U.S.C. Sec. 1001; 50 U.S.C. App. 10). Signature Confidential For use solely for official purposes authorized by the Secretary of Commerce (13 U.S.C. 301 (g) ). Title Date Telephone No. (Include Area Code) Export shipments are subject to inspection by U.S. Customs Service and/or Office of Export Enforcement. 31. AUTHENTICATION (When required) address This form may be printed by private parties provided it conforms to the official form. For sale by the Superintendent of Documents, Government Printing Office, Washington, D.C. 00 and local Customs District Directors. The Correct Way to Fill Out the Shipper s Export Declaration is available from the Bureau of the Census, Washington, D.C

126

127 US Certificate of Origin The undersigned (Owner or Agent) (Name and Address of Shipper) declares that the following mentioned goods shipped on on the date consigned to: are the product of the United States of America. MARKS AND NUMBERS NO. OF PKGS BOXES OR CASES WEIGHT IN KILOS GROSS DESCRIPTION Bill of Lading Air Waybill No.: Process. International Forms Sworn to before me this day of 0 Signature of Owner or Agent The, a recognized Chamber of Commerce under the laws of the State of, has examined the manufacturer s invoice or shipper s affidavit concerning the origin of the merchandise and according to the best of its knowledge and belief, finds that the products named originated in the United States of North America. Secretary 15

128

129 DEPARTMENT OF THE TREASURY UNITED STATES CUSTOMS SERVICE See Instruction Sheet for Paperwork Reduction Act Notice NORTH AMERICAN FREE TRADE AGREEMENT CERTIFICATE OF ORIGIN Please print or type 19 CFR , 181. Bill of Lading / Air Waybill No.: 1. EXPORTER NAME AND ADDRESS. BLANKET PERIOD (DD/MM/YY) FROM TO TAX IDENTIFICATION NUMBER: 3. PRODUCER NAME AND ADDRESS. IMPORTER NAME AND ADDRESS TAX IDENTIFICATION NUMBER: TAX IDENTIFICATION NUMBER: 5. DESCRIPTION OF GOOD(S). HS TARIFF CLASSIFICATION NUMBER PREFERENCE PRODUCER CRITERION 9. NET COST 10. COUNTRY OF ORIGIN Process. International Forms I CERTIFY THAT: THE INFORMATION ON THIS DOCUMENT IS TRUE AND ACCURATE AND I ASSUME THE RESPONSIBILITY FOR PROVING SUCH REP- RESENTATIONS. I UNDERSTAND THAT I AM LIABLE FOR ANY FALSE STATEMENTS OR MATERIAL OMISSIONS MADE ON OR IN CON- NECTION WITH THIS DOCUMENT; I AGREE TO MAINTAIN, AND PRESENT UPON REQUEST, DOCUMENTATION NECESSARY TO SUPPORT THIS CERTIFICATE, AND TO INFORM, IN WRITING, ALL PERSONS TO WHOM THE CERTIFICATE WAS GIVEN OF ANY CHANGES THAT COULD AFFECT THE ACCU- RACY OR VALIDITY OF THIS CERTIFICATE; THE GOODS ORIGINATED IN THE TERRITORY OF ONE OR MORE OF THE PARTIES, AND COMPLY WITH THE ORIGIN REQUIREMENTS SPECIFIED FOR THOSE GOODS IN THE NORTH AMERICAN FREE TRADE AGREEMENT, AND UNLESS SPECIFICALLY EXEMPTED IN ARTICLE 11 OR ANNEX 01, THERE HAS BEEN NO FURTHER PRODUCTION OR ANY OTHER OPERATION OUTSIDE THE TERRITORIES OF THE PARTIES; AND THIS CERTIFICATE CONSISTS OF PAGES, INCLUDING ALL ATTACHMENTS. 11a. AUTHORIZED SIGNATURE 11b. COMPANY c. NAME (Print or Type) 11d. TITLE 11e. DATE (DD/MM/YY) 11f. TELEPHONE NUMBER (Voice) (Facsimile) Based on Customs Form 3 17

130 PAPERWORK REDUCTION ACT NOTICE: This information is needed to carry out the terms of the North American Free Trade Agreement (NAFTA). NAFTA requires that, upon request, an importer must provide Customs with proof of the exporter s written certification of the origin of the goods. The certification is essential to substantiate compliance with the rules of origin under the Agreement. You are required to give us this information to obtain a benefit. NORTH AMERICAN FREE TRADE AGREEMENT CERTIFICATE OF ORIGIN INSTRUCTIONS For purposes of obtaining preferential tariff treatment, this document must be completed legibly and in full by the exporter and be in the possession of the importer at the time the declaration is made. This document may also be completed voluntarily by the producer for use by the exporter. Please print or type: FIELD 1: FIELD : FIELD 3: FIELD : State the full legal name, address (including country) and legal tax identification number of the exporter. Legal taxation number is: in Canada, employer number or importer/exporter number assigned by Revenue Canada; in Mexico, federal taxpayer s registry number (RFC); and in the United States, employer s identification number or Social Security Number. Complete field if the Certificate covers multiple shipments of identical goods as described in Field #5 that are imported into a NAFTA country for a specified period of up to one year (the blanket period). FROM is the date upon which the Certificate becomes applicable to the good covered by the blanket Certificate (it may be prior to the date of signing this Certificate). TO is the date upon which the blanket period expires. The importation of a good for which preferential treatment is claimed based on this Certificate must occur between these dates. State the full legal name, address (including country) and legal tax identification number, as defined in Field #1, of the producer. If more than one producer s good is included on the Certificate, attach a list of additional producers, including the legal name, address (including country) and legal tax identification number, cross-referenced to the good described in Field #5. If you wish this information to be confidential, it is acceptable to state Available to Customs upon request. If the producer and the exporter are the same, complete field with SAME. If the producer is unknown, it is acceptable to state UNKNOWN. State the full legal name, address (including country) and legal tax identification number, as defined in Field #1, of the importer. If the importer is not known, state UNKNOWN ; if multiple importers, state VARIOUS. FIELD 5: Provide a full description of each good. The description should be sufficient to relate it to the invoice description and to the Harmonized System (H.S.) description of the good. If the Certificate covers a single shipment of a good, include the invoice number as shown on the commercial invoice. If not known, indicate another unique reference number, such as the shipping order number. FIELD : For each good described in Field #5, identify the H.S. tariff classification to six digits. If the good is subject to a specific rule of origin in Annex 01 that requires eight digits, identify to eight digits, using the H.S. tariff classification of the country into whose territory the good is imported. FIELD 7: For each good described in Field #5, state which criterion (A through F) is applicable. The rules of origin are contained in Chapter Four and Annex 01. Additional rules are described in Annex 703. (certain agricultural goods), Annex 300-B, Appendix (certain textile goods) and Annex (certain automatic data processing goods and their parts). NOTE: In order to be entitled to preferential tariff treatment, each good must meet at least one of the criteria below. Preference Criteria FIELD 8: FIELD 9: FIELD 10: FIELD 11: A The good is wholly obtained or produced entirely in the territory of one or more of the NAFTA countries as referenced in Article 15. Note: The purchase of a good in the territory does not necessarily render it wholly obtained or produced. If the good is an agricultural good, see also criterion F and Annex (Reference: Article 01(a) and 15) B The good is produced entirely in the territory of one or more of the NAFTA countries and satisfies the specific rule of origin, set out in Annex 01, that applies to its tariff classification. The rule may include a tariff classification change, regional value-content requirement, or a combination thereof. The good must also satisfy all other applicable requirements of Chapter Four. If the good is an agricultural good, see also criterion F and Annex (Reference: Article 01(b)) C D E F The estimated average burden associated with this collection of information is 15 minutes per respondent or recordkeeper depending on individual circumstances. Comments concerning the accuracy of this burden estimate and suggestions for reducing this burden should be directed to U.S. Customs Service, Paperwork Management Branch, Washington DC 09. Do not send completed forms to this office. The good is produced entirely in the territory of one or more of the NAFTA countries exclusively from originating materials. Under this criterion, one or more of the materials may not fall within the definition of wholly produced or obtained, as set out in Article 15. All materials used in the production of the good must qualify as originating by meeting the rules of Article 01(a) through (d). If the good is an agricultural good, see also criterion F and Annex (Reference: Article 01(c)) Goods are produced in the territory of one or more of the NAFTA countries but do not meet the applicable rule of origin, set out in Annex 01, because certain non-originating materials do not undergo the required change in tariff classification. The goods do nonetheless meet the regional value-content requirement specified in Article 01(d). This criterion is limited to the following two circumstances: 1. The good was imported into the territory of a NAFTA country in an unassembled or disassembled form but was classified as an assembled good, pursuant to H.S. General Rule of Interpretation (a), or. The good incorporated one or more non-originating materials, provided for as parts under the H.S., which could not undergo a change in tariff classification because the heading provided for both the good and its parts and was not further subdivided into subheadings, or the subheading provided for both the good and its parts and was not further subdivided. NOTE: This criterion does not apply to Chapters 1 through 3 of the H.S. (Reference: Article 01(d)) Certain automatic data processing goods and their parts, specified in Annex 308.1, that do not originate in the territory are considered originating upon importation into the territory of a NAFTA country from the territory of another NAFTA country when the most-favored-nation tariff rate of the good conforms to the rate established in Annex and is common to all NAFTA countries. (Reference: Annex 308.1) The good is an originating agricultural good under preference criterion A, B, or C above and is not subject to a quantitative restriction in the importing NAFTA country because it is a qualifying good as defined in Annex 703., Section A or B (please specify). A good listed in Appendix 703.B.7 is also exempt from quantitative restrictions and is eligible for NAFTA preferential tariff treatment if it meets the definition of qualifying good in Section A of Annex NOTE 1: This criterion does not apply to goods that wholly originate in Canada or the United States and are imported into either country. NOTE : A tariff rate quota is not a quantitative restriction. For each good described in Field #5, state YES if you are the producer of the good. If you are not the producer of the good, state NO followed by (1), (), or (3), depending on whether this certificate was based upon: (1) your knowledge of whether the good qualifies as an originating good; () your reliance on the producer s written representation (other than a Certificate of Origin) that the good qualifies as an originating good; or (3) a completed and signed Certificate for the good, voluntarily provided to the exporter by the producer. For each good described in Field #5, where the good is subject to a regional value content (RVC) requirement, indicate NC if the RVC is calculated according to the net cost method; otherwise, indicate NO. If the RVC is calculated over a period of time, further identify the beginning and ending dates (DD/MM/YY) of that period. (Reference: Articles 0.1, 0.5) Identify the name of the country ( MX or US for agricultural and textile goods exported to Canada; US or CA for all goods exported to Mexico; or CA or MX for all goods exported to the United States) to which the preferential rate of customs duty applies, as set out in Annex 30., in accordance with the Marking Rules or in each party s schedule of tariff elimination. For all other originating goods exported to Canada, indicate appropriately MX or US if the goods originate in that NAFTA country, within the meaning of the NAFTA Rules of Origin Regulations, and any subsequent processing in the other NAFTA country does not increase the transaction value of the goods by more than seven percent; otherwise JNT for joint production. (Reference: Annex 30.) This field must be completed, signed, and dated by the exporter. When the Certificate is completed by the producer for use by the exporter, it must be completed, signed, and dated by the producer. The date must be the date the Certificate was completed and signed. Based on Customs Form 3 (Back) 18

131 19 Process. International Forms

132 130

133 Other Charges Domestic The following information applies to all levels of UPS domestic service except UPS SonicAir, unless otherwise indicated. Additional Handling An Additional Handling charge of $5 may be applied to the following: Any article that is encased in an outside shipping container made of metal or wood. Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container. Any package with the longest side exceeding 0 inches or its secondlongest side exceeding 30 inches. UPS also reserves the right to assess the charge for any package that, in UPS s sole discretion, requires special handling. Address Correction If UPS is unable to deliver any package or if the package has an incorrect or incomplete address, UPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, the shipper will be provided with the correct address, and an Address Correction charge will be assessed: $10 for UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., UPS nd Day Air, and UPS 3 Day Select. $5 for UPS Ground. For customers using UPS OnLine WorldShip, UPS Internet Shipping, or UPS CampusShip TM, city, state, and ZIP Code combinations are automatically validated within each system. UPS Internet Shipping and UPS CampusShip can validate your address against our street level address database. Destination Outside Service Area If delivery of a UPS Next Day Air Early A.M. shipment is requested to a destination outside the Early A.M. service area, UPS reserves the right to assess a billing adjustment fee of $10 per shipment. Hazardous Materials UPS accepts Hazardous Materials only from customers with UPS Hazardous Materials contracts and automatic daily pickups, and then for transport only within and between the United States and Puerto Rico. No domestic contract is required for Other Regulated Materials (ORM-D) ground shipments, some dry ice shipments, materials prepared in accordance with Title 9 C.F.R. 173., and Excepted Quantities as defined in International Air Transport Association (IATA).7. The Hazardous Materials charge per package requiring shipping papers under Title 9 C.F.R. Section is $0 for UPS Ground shipments and $30 for all other domestic services. Refer to the Guide for Shipping Ground and Air Hazardous Materials at ups.com for carrier requirements, restrictions, and updates, or call the UPS Hazardous Materials Support Center at for details. Process. Other Charges Domestic 131 Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup.

134 Other Charges Domestic (continued) Missing/Invalid Account Number or Refusal Fee An account number is invalid if it is not the correct account number for the billto party, or if it is the account number for a consignee or third party who fails to pay the shipping charges: A $10 charge per shipment will be assessed for shipments with a missing or invalid account number. Over Maximum Limits Packages that weigh more than 150 pounds, or exceed 108 inches in length, or exceed a total of 130 inches in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. If found in the UPS system, they may be subject to additional charges, including an Over Maximum Limits charge of $50. Refer to the Terms and Conditions beginning on page 150 and the UPS Tariff at ups.com for details. Pickup of Return Service Shipments A Pickup charge of $10 will be assessed when a pickup is requested for a UPS 3 Day Select or UPS Ground Return Service package when no other packages are shipped. International The information here applies to all levels of UPS international service except UPS SonicAir, unless otherwise indicated. Address Correction If UPS is unable to deliver any package or if the package has an incorrect or incomplete address, UPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, the shipper will be provided with the correct address, and an Address Correction charge will be assessed: $10 for UPS Worldwide Express Plus SM, UPS Express NA1, UPS Worldwide Express SM, UPS Worldwide Expedited SM, and UPS Standard To Canada. Bill Receiver/Freight Collect Refusal Fee An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges: A $10 charge per shipment will be assessed for international shipments with a missing or invalid account number. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 13

135 International (continued) Disbursement Fee Importers are responsible for payment of duties and taxes. When funds are not provided in advance by the importer, a fee of two percent (minimum of $5) of the amount advanced by UPS will be charged. Extended Area Surcharge An Extended Area Surcharge applies to UPS Worldwide Express Plus SM, UPS Express NA1, UPS Worldwide Express SM, and UPS Worldwide Expedited SM shipments for some international origins and destinations. Visit ups.com or call to determine if a particular origin or destination is classified as an Extended Area. The fee is $0 per shipment or $.0 per pound, whichever is greater. International Dangerous Goods International Dangerous Goods (IDG) packages requiring Shippers Declarations, as defined under the International Civil Aviation Organisation (ICAO) and published in the International Air Transport Association (IATA) Dangerous Goods Regulations, are accepted for transportation only as a contractual service. The additional charge for each such package is $0. (Excepted Quantities require a contract for IDG service, but are not subject to the additional IDG charge.) UPS accepts International Dangerous Goods only for transportation within and between defined international service areas. For additional information, contact your local account executive or call the Hazardous Materials Support Center at Over Maximum Limits Packages that weigh more than 150 pounds, or exceed 108 inches in length, or exceed a total of 130 inches in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. If found in the UPS system, they may be subject to additional charges, including an Over Maximum Limits charge of $50. Refer to the Terms and Conditions beginning on page 150 and the UPS Tariff at ups.com for details. Process. Other Charges International 133

136 Service Restrictions Note: For additional service restrictions, refer to the Terms and Conditions beginning on page 150. To view the UPS Tariff, visit ups.com. *When preparing Hazardous Materials packages for UPS 3 Day Select service, packages must be prepared in accordance with applicable air regulations. Many products that are not regulated or do not require shipping papers via Ground service are fully regulated when transported via air. Hazardous Materials are accepted for transportation in UPS 3 Day Select service only in passenger aircraft quantities prepared according to the requirements set forth in Title 9 of the Code of Federal Regulations (9 C.F.R.) and the UPS Guide for Shipping Ground and Air Hazardous Materials at ups.com. In addition, Hazardous Materials are only accepted in the UPS system from those customers who have a daily pickup account and have signed an Agreement of Transportation of Hazardous Materials or have those provisions incorporated into their existing customized contract for shipping service with UPS. When using UPS 3 Day Select Hundredweight Service, Hazardous Materials/Dangerous Goods, combustible liquids, and all Other Regulated Materials (ORM-D) are prohibited. Alcoholic Beverages UPS accepts alcoholic beverage shipments for transportation only among and within certain states. Please contact your UPS account executive or call PICK-UPS to determine in which states UPS transports alcoholic beverages. C.O.D. Collect On Delivery (C.O.D.) service is not provided via international services. Firearms Firearms will be accepted for transportation only according to the terms and conditions contained in the UPS Tariff. Hazardous Materials and International Dangerous Goods Hazardous Materials, as defined and regulated under Title 9 of the Code of Federal Regulations (9 C.F.R.), and International Dangerous Goods, as defined under the International Civil Aviation Organisation (ICAO) and published in the International Air Transport Association (IATA) Dangerous Goods Regulations, are accepted for transportation only as a contractual service and within or between defined international service areas. To receive Hazardous Materials or International Dangerous Goods service, the shipper must sign a contract and agree to the provisions set forth in the approved UPS Agreement for Transportation of Hazardous Materials or the approved UPS Agreement for Transportation of International Dangerous Goods. Contact the UPS Hazardous Materials Support Center at for details. Other Regulated Materials (ORM-D) packages are accepted for transportation without a contract within the 8 contiguous United States when properly packaged, marked, and shipped via UPS Ground or UPS Ground Hundredweight Service. UPS Standard To Canada service is available for ORM-D shipments without a contract provided the shipper has reviewed the required checklist and service restrictions with a UPS account executive. ORM-D (Customer Commodity) packages shipped via UPS Air Services and UPS 3 Day Select * within the United States and Puerto Rico, as well as all UPS Worldwide service offerings internationally, are accepted for transportation on a contractual basis only. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 13

137 Jewelry International shipments containing jewelry not including costume jewelry are limited to a maximum value of $500 per package. Maximum Length The maximum length per package is 108 inches or 70 centimeters. Maximum Size The maximum size per package is 130 inches or 330 centimeters in length and girth combined. Maximum Value Shippers are prohibited from shipping and UPS does not accept for transportation articles having a value of more than $50,000. Additionally, more restrictive value limits apply for packages shipped as a result of a request for service made through the Internet by a shipper who has a UPS Internet Shipping account only; packages returned via Print Return Label, Print and Mail Return Label, Electronic Return Label, or 1 UPS Pickup Attempt Return Services; packages shipped via a UPS Drop Box; and Prepaid Letters. Refer to the Terms and Conditions beginning on page 150 for more information. Maximum Weight For domestic shipments, the maximum weight per package is 150 pounds. For international shipments, the maximum weight of a package may vary by destination or origin. Call the UPS International Customer Service Center at for details. Maximum Weight for a Hazardous Materials/International Dangerous Goods Package The maximum weight for a Hazardous Materials/International Dangerous Goods package is 70 pounds, unless further restricted in the Guide for Shipping Ground and Air Hazardous Materials at ups.com. Call the UPS Hazardous Materials Support Center at for details. Process. Service Restrictions 135

138 Service Restrictions Note: For additional service restrictions, refer to the Terms and Conditions beginning on page 150. To view the UPS Tariff, visit ups.com. * Alcoholic beverage shipments are accepted for transportation only from certain states. Please contact your UPS account executive to determine in which states UPS accepts such shipments. **Shipment of personal effects is permitted only to Canada. ***Alcoholic beverage shipments are accepted for transportation only to certain states. Please contact your UPS account executive to determine in which states UPS accepts such shipments. Restricted and Prohibited Articles (Export) The following items may be shipped to countries outside the United States, where service is allowed, on a contractual basis only: Alcoholic beverages* Plants Dangerous goods Seeds Diagnostic specimens Tobacco Perishables Personal effects** Service is limited and is subject to certain restrictions. Contact your UPS account executive or call the UPS International Customer Service Center at for further details. The following articles are not accepted for transportation by UPS to countries outside the United States: Animal products, non-domesticated Furs Live animals Firearms It is the shipper s responsibility to comply with current government regulations or laws applicable in each country. Shipments are subject to inspection and possible delay by customs officials or representatives of other government agencies. Certain countries have additional prohibited articles. For additional information, call the UPS International Customer Service Center at Restricted and Prohibited Articles (Import) The following items may be shipped into the United States on a contractual basis only: Alcoholic beverages*** Plants Dangerous goods Seeds Diagnostic specimens Tobacco Perishables Personal effects Service is limited and is subject to certain restrictions. Contact your UPS account executive or call the UPS International Customer Service Center at for further details. The following articles are prohibited by UPS: Animal products, non-domesticated Firearms Furs Ivory Live animals It is the shipper s responsibility to comply with current government regulations or laws applicable in each country. Shipments are subject to inspection and possible delay by customs officials or representatives of other government agencies. Certain countries have additional prohibited articles. For additional information, call the UPS International Customer Service Center at Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 13

139 Return Services UPS Return Services are not provided via UPS Next Day Air Early A.M., UPS Next Day Air Saver, UPS nd Day Air A.M., and international services. (If you are not using a UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, or UPS OnLine Compatible vendor shipping system, packages delivered in the 8 contiguous states can be retrieved with a Call Tag via UPS Ground.) Hazardous Materials requiring shipping papers cannot be retrieved via UPS Return Services. See pages 153 and 15 for value limits on Return Services packages. Some of the Return Services are available via UPS CampusShip effective March 3, 003. Some of the Return Services are available via UPS Internet Shipping effective March 31, 003. UPS Hundredweight Service UPS Hundredweight Service is available only for customers receiving a daily pickup. UPS Next Day Air Early A.M. is not available. UPS Letters are excluded. UPS Return Services are not provided. Hazardous Materials packages requiring shipping papers as described under Title 9 C.F.R. Section are not accepted in UPS Hundredweight Service. In addition, all Other Regulated Materials (ORM-D) and combustible liquids with a flashpoint of 11 degrees or less require shipping papers when transported by air; therefore, they are prohibited in the UPS 3 Day Select Hundredweight and Air Hundredweight services. Process. Service Restrictions 137

140 Access to UPS Note: Hazardous Materials and International Dangerous Goods services are offered on a contractual basis only for those customers with an automatic daily pickup. (Domestic shipments of ORM-D, small quantity exceptions, and dry ice are acceptable without a contract and may be shipped using UPS Ground Service via a daily pickup account, One-Time Pickup service, UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, Customer Counters, and Authorized Shipping Outlets.) *Applicable restrictions are set forth in the required UPS Internet Shipping click-wrap agreement, the UPS Tariff, and the Terms and Conditions beginning on page 150. Whether you use UPS OnLine WorldShip,UPS Internet Shipping*, or UPS CampusShip TM, sending your shipment is easy. Arrange for a pickup Automatic Daily Pickup Customers who receive a daily UPS pickup can always count on their service provider to pick up any packages that are ready. See pages 15 and 155 for Weekly Service Charges. On Call Air Pickup UPS gives you the convenience of having your domestic air or international shipment picked up at your home or office in major metropolitan areas, Monday through Saturday. This option is especially convenient when your UPS service provider has come and gone before your unexpected or emergency shipment shows up. Notify UPS, and a service provider will return for your package. On Call Air Pickup is available for all domestic air and international services and is provided at no additional charge to UPS daily pickup customers. To schedule an On Call Air Pickup, select Pickup on ups.com or call PICK-UPS. One-Time Pickup You can call PICK-UPS to schedule a package pickup on a future business day for all UPS service levels, regardless of where you are located. TM visit ups.com or call Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 138

141 or drop it off at any of these convenient locations. It s your choice. UPS Drop Box You can use Drop Boxes for UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., UPS nd Day Air, UPS Worldwide Express Plus SM, and UPS Worldwide Express SM Letters and Paks. Each offers the latest possible pickup times. Packages and Letters having a value of more than $500 cannot be shipped via a UPS Drop Box. To find conveniently located Drop Boxes, select Drop-off on ups.com or call PICK-UPS. UPS Air Service Center These drop-off points, located in major metropolitan areas, are staffed with UPS customer service representatives and only accept shipments for the following UPS services: UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., UPS nd Day Air, UPS Worldwide Express Plus, UPS Worldwide Express, and UPS Worldwide Expedited SM. Air Service Centers are generally open later than UPS Customer Counters; however, hours do vary. To locate an Air Service Center, select Drop-off on ups.com or call PICK-UPS. UPS Customer Counter Customer Counters are UPS-staffed locations usually connected to UPS package-processing facilities. You can drop off both domestic and international shipments here. To locate a Customer Counter, select Drop-off on ups.com or call PICK-UPS. Authorized Shipping Outlet (ASO) An ASO is an independently owned and operated business where packages can be shipped via UPS s air, ground, and international services. Shipping rates may vary. To locate an ASO, select Drop-off on ups.com or call PICK-UPS. Certain restrictions apply. Refer to the Terms and Conditions beginning on page 150 for details. Process. Access to UPS PICK-UPS 139

142 10

143 One Global Business Partner. Whatever the size of your world, we ll deliver. Our unified network will move not only your goods, but also critical information, and timely funds to wherever there is for you. We want your reach to be limitless. Getting your package into the UPS network and other essential information. 11

144 Track Your Shipment *UPS tracking of your packages is subject to certain limitations. See the Terms and Conditions beginning on page 150 for details. UPS Tracking* What Is a Tracking Number? We use a tracking number to identify and locate a package as it moves through the UPS system to its destination. A tracking number is automatically assigned to your package, whether you automatically or manually process your shipment. You or your customer can use this number to keep track of, locate, and verify arrival of your package, as well as other details. What Is a Reference Number? For convenience, you can track a UPS package by a number of your choice. When you ship a package, assign a Reference Number to coordinate with your (or your customer s) billing or filing system. Your chosen reference number could be a purchase order number, a customer s job number, or a phrase that helps you identify your shipment. The number you select can contain any combination of letters and numbers up to 35 characters. Convenient Ways to Track Packages At ups.com : Just log on, click on the Track icon, and you re ready to track up to 5 different tracking numbers. From the location of your package to who signs for it when it arrives, it s all here with the click of a mouse. You can also track by using your own reference numbers. It s that easy. Via wireless devices: Track packages from virtually any wireless device anywhere, anytime. All you need is a text messaging or Web-enabled phone, Personal Digital Assistant, or pager. To set up your UPS wireless connection, just visit Within your business: Integrate UPS Tracking, one of the UPS OnLine Tools, into your business applications or onto your Web site. Use a tracking number or reference number. For more information, visit Through Send us an at [email protected]; then, specify your tracking or reference number. If tracking only one item, specify that number within the subject line. If tracking multiple packages, list all your tracking or reference numbers inside the body of the message. A detailed response will be sent to your address. To track your UPS SonicAir shipments, simply call or go to sonicair.ups.com to track your same-day shipments. Narrowing Your Search More than one shipper may use a particular purchase order number or an explanatory phrase as a reference. So when you track by reference number, you can narrow your search by using four additional qualifiers: Date Range: Enter from and to dates. The default is 30 days before today s date. UPS Account Number Destination Postal Code: Inserting a specific ZIP Code or postal code also narrows the search. Destination Country: Select from the dropdown list. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 1

145 UPS Tracking* (continued) Additional Delivery Information UPS Delivery Confirmation: Automatic confirmation of delivery for domestic shipments at $1 per package. Can be combined with one of the following options: Signature Required $1 additional Adult Signature Required $1.75 additional Available by using a UPS OnLine WorldShip or UPS OnLine Compatible vendor shipping system meeting the most current specifications set forth in the UPS Guide to Labeling. The shipper selects Adult Signature Required under Delivery Confirmation, and a smart label is printed with all necessary information included. The printed delivery confirmations are mailed. See the Terms and Conditions beginning on page 150 for details. Proof of Delivery (P.O.D.): Each request for P.O.D. of a shipment via fax or mail is subject to a $3 charge, to be assessed to the shipper. Verbal Confirmation of Delivery: A charge of $ is assessed per request for Verbal Confirmation of Delivery of a UPS Next Day Air Early A.M. package. UPS InfoNotice SM The UPS InfoNotice indicates a delivery or pickup has been attempted. It links all packages for a delivery stop to one unique reference number (patent pending). Using the one number, your customer can have all packages associated with the stop tracked at once, eliminating the need to enter multiple tracking numbers. Here s how: Go to ups.com, select the Track icon from the UPS tool bar, and enter the 1-digit UPS InfoNotice number. Receive detailed information about each package, such as shipper s name, C.O.D. amount, current package status, and the next scheduled delivery day. Similar information is available by calling Once your customers have used the UPS InfoNotice to track their packages, they also can schedule future delivery dates or make arrangements to pick up their packages at their local UPS facility. *UPS tracking of your packages is subject to certain limitations. See the Terms and Conditions beginning on page 150 for details. Information. Track Your Shipment 13

146 Track Your Shipment UPS Visibility Services UPS Signature Tracking TM Web-based package-tracking for instant access to vital information about shipments, including a digital signature image, at no additional charge. Highlights Ease: Convenient computerized tracking available hours a day, 35 days a year. Service: Free, official UPS proof of delivery including full delivery address. Security: Your account is accessible with a PIN, giving you total control of who sees the information and what type of features they can use. Detail: Get full delivery address, a digital signature image, C.O.D. information, and reference number information online. Sign up today at myups.com. Quantum View TM Quantum View Inbound TM A subscription-based information service that provides hourly updates about UPS packages your suppliers ship to specific locations within your organization. By receiving proactive, detailed shipment information about your inbound UPS packages, you can: Improve inventory management and planning. Sell goods that are in transit from your suppliers. Efficiently allocate receiving and production staff based on incoming shipment volume. Reduce time spent tracking individual packages. Proactively notify your sales force and service technicians that critical shipments are on their way. Provide enhanced, proactive customer service. Get straight to analysis by using file formats that import directly into familiar desktop applications or enterprise systems. To subscribe and get more information on rates and service options, visit Quantum View Inbound at myups.com. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 1

147 UPS Visibility Services (continued) Quantum View Outbound TM A subscription-based information service that provides hourly updates about packages you ship using UPS. If you ship a large number of packages, this service proactively provides a broad view of critical outbound shipment data that can help you: Improve inventory management and planning. Bill your customers as soon as shipments arrive, improving your receivable processes. Provide proactive customer service by notifying customers before their shipment is scheduled to arrive. Aggregate shipping information across shipping platforms and/or multiple locations. Reduce time spent tracking individual packages. Get straight to analysis by using file formats that import directly into familiar desktop applications or enterprise systems. To subscribe and get more information on rates and service options, visit Quantum View Outbound at myups.com. Quantum View Notify TM Quantum View Notify sends proactive alerts of key shipment events to as many as five addresses per request, so you and your customers stay informed about the status of your most important packages. You can choose any combination of three critical shipment alerts for a particular package: when shipment information is received by UPS, when the package is delivered, and when there is an exception which results in a change in the scheduled day of delivery. With Quantum View Notify you can: Provide proactive customer service by alerting customers before their shipment is scheduled to arrive. Proactively alert your sales force and service technicians that critical shipments have arrived. Use the service whenever you need visibility into a select number of critical shipments. Send information about critical shipments directly to your customers. Reduce time spent tracking individual packages. Pay on a per-request basis, no subscription required. Quantum View Notify is available via myups.com, UPS OnLine WorldShip, and UPS OnLine Compatible vendor shipping systems approved to use this service. To get more information on rates and service options, visit Quantum View Notify at myups.com. Information. Track Your Shipment 15

148 Understand Your Bill Key Areas: The amount due this period as well as amount outstanding from prior invoices. See page of the bill for details. Information on new or highlighted UPS offerings and our latest service enhancements. The return portion contains the amount due for this billing period only. The amount due line is shaded to make it easy to find. Our toll-free number for invoice questions and our hours of service. To write us about your invoice, please use the address listed. Summary of charges and adjustments for this billing period. Outbound shipments are separated from inbound shipments, as are additional charges and adjustments. This section also serves as a table of contents; page numbers direct you to details for each entry. Account status provides specifics about prior invoices, payments received, and amounts outstanding. Shaded areas indicate invoices for which partial payments were received. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. Here is a sample of what your bill will look like. In addition, we have a variety of billing and payment options for flexibility in managing your business. United Parcel Service Delivery Service Invoice Invoice date January, 003 Invoice number Shipper number Page 1 of 15 Shipped from: ABC Company For questions about (800) invoice, call: your Richard Smith Monday Friday 8:00 a.m. 9:00 p.m. 100 Roberts Street EST Newton, NJ 0780 Or visit our Web site: Billed to: Or write: ABC Company United Parcel Service P.O. Box Main Street Morristown, NJ 0790 Dallas, TX Thank you for using UPS. Account status summary Summary 1/8/00 01/03/003 Weekly Page Charge Amount due this period,3.5 Outbound Amount outstanding (prior invoices) 1, UPS OnLine WorldShip 9.5 Total amount outstanding 3,3.5 Please include the Return Portion outstanding of each 5 Air Shipping Document Invoice with your payment. See Account Status for details. Worldwide Service One Time Pickup Working weekends 8 Internet Shipping Inbound We know you work extra hours, and so do we. Stretch your work week with Saturday delivery. 9 Collect 10 Third Party 11 Adjustments & Other Charges Weekly Service Charge 7.00 Amount due this Period $,3.5 UPS payment terms require payment of this bill by January 15, 003. Payments not received by January 31, 003 are subject to a late fee of 5% of the Amount Due This Period. (Details in UPS Tariff available at Note: All transportation charges include a temporary fuel surcharge. Effective January, the fuel surcharge will be 1.00 percent. For more information, visit ups.com. Please tear off and send with your payment in the enclosed envelope. Do not use staples or paper clips. Return Portion Invoice date January, 003 Invoice number Shipper number ABC Company 00 Main Street Morristown, NJ 0790 _ If this billing address is incorrect, mark an x in this box and make the appropriate changes above. Billing Options Domestic Bill Shipper (Prepaid): Shipping charges billed to the shipper. Bill Consignee (Collect Billing): Shipping charges billed to the consignee. Bill Third Party (3rd Party): Shipping charges billed to a party other than the shipper or consignee. Bill Credit Card: Shipping charges billed to a major credit card (available when using UPS Internet Shipping, an Air Shipping Document, or a UPS Waybill). ServiceUnited Parcel Service Delivery Service Invoice United Parcel Invoice date January, 003 P.O. Box 8503 Invoice number Louisville, KY Shipper number Page of 15 1 Amount due this period $,3.5 Amount enclosed Account Status Weekly Payment Plan Payments Applied Invoice Number Invoice Date Amount Paid Dec * Dec Amount Outstanding (prior invoices) Please include the Return Portion of each outstanding invoice with your payment. Invoice Number Invoice Date Balance Due Dec Dec Total 1, Shaded areas indicate partial payment received. * This payment has not been fully applied due to insufficient detail. Note: Customers with contractual agreements in place may see additional details on their bill. We accept shipments for Collect and 3rd Party billing as long as the consignee or third party has a valid UPS account number and has agreed to accept the charges. Unless otherwise specified at the time of shipping, shipping charges are billed to the shipper. In the event of nonpayment by consignee or third party, the charges are billed back to the shipper.

149 Billing Options (continued) International Several billing options are available depending on the destination country and shipping method used. Prepaid: Shipper pays all shipping charges; consignee or importer pays duty and Value- Added Tax (V.A.T.). Freight Collect: Consignee or importer pays all shipping charges, duty, and V.A.T. Delivered Duty Paid, V.A.T. Unpaid: Shipper pays shipping charges and duty; consignee pays V.A.T. Bill Duty, Tax, and Shipping Charges to Shipper: Shipper pays destination country s duty and tax as well as all shipping charges. Third-party billing is available for the shipper s portion of the shipping charges. The third party must be located in the United States and have a valid UPS account number. Unless otherwise marked on the UPS Waybill or indicated in a UPS OnLine Compatible vendor shipping system, shipping charges are billed to the shipper s UPS account number, and the consignee or importer pays duty and V.A.T. Payment Options UPS may provide alternative payment terms to those shippers who, in the sole judgment of UPS, are appropriate risks. Where alternative payment terms are provided, the following provisions for payment of transportation and other charges will apply. For further details, refer to the UPS Tariff available at ups.com. Weekly Payment Plan Receive a bill weekly and payment is due within seven days of receipt. Debit EFT: Electronic Funds Transfer Plan We electronically request payment for your UPS bill directly from your bank on a weekly basis. Your bank deducts the amount from your checking account, and each payment is shown on your monthly bank statement. You also receive a weekly UPS bill for your review marked Paid by Bank. Consolidated Payment Plan Your company provides UPS with an initial payment equal to four weeks of average billing. This payment remains on account to cover one month s anticipated delivery charges. The amount needed on account may change, depending on your shipping activity. You receive a UPS bill once a week. Payment for all accumulated charges is due upon receipt of your fourth bill, or if you exceed your prepayment before you receive your fourth bill. Bank Freight Payment Plan Designed for companies that deal with several transportation companies. We participate with many banks around the country that consolidate and pay on a weekly basis all delivery and freight charges for their clients. Each month, the participating bank issues a statement to you summarizing and detailing the freight charges it has paid. UPS Prepaid You can also purchase UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., and UPS nd Day Air services in advance and use them anytime. With UPS Prepaid, you purchase a quantity of Air Shipping Documents (ASDs) for UPS Next Day Air or UPS nd Day Air services. Then, whenever the need arises, simply attach the ASD, and the shipment is on its way. Information. Understand Your Bill 17

150 More Business Solutions Visit ups-scs.com or call for more information about UPS s global supply chain solutions. UPS Supply Chain Solutions SM : A Single Point of Access for Enhanced Business Performance Increasingly, companies are looking for ways to maximize efficiency and contain costs in their supply chain functions, whether it requires the movement of goods, information, or funds. UPS Supply Chain Solutions provides the proven experience and the scale to achieve enhanced business performance for its customers. A leading provider of specialized logistics, global freight, transportation management, customs brokerage, financial, mail, and consulting services, UPS Supply Chain Solutions offers the best of both worlds a comprehensive portfolio of services and experienced supply chain professionals, plus the backing and power of a global leader. Logistics As a comprehensive logistics provider, we offer services on a global or regional level, including supply chain management, service parts logistics, information systems, and a network of distribution facilities worldwide. Our service parts logistics operations offer /7 access to your inventory and one-, two-, and four-hour delivery of your critical parts. A worldwide network of facilities for parts stocking and rapid deployment are supported by experienced technicians to provide speedy response for repairs, replacements, installations, and preventive maintenance. We can help businesses streamline distribution networks, gain efficiencies, reduce costs, improve customer satisfaction, and better utilize assets and capital. In addition, we offer specialized services across a number of industries, including automotive, consumer goods, health care, high tech, and retail. 18 Freight Services Move your freight efficiently around the globe. Whether transported via ocean, air, or rail, we ll manage the complexities so you can manage the rest of your business. With customs brokerage, transportation management, and freight forwarding services provided through our network of locations in 10 countries, products manufactured anywhere in the world can be transported across borders in shipments of any size and by any mode. Global Freight Transport your freight on time. Whether you need to move components to production sites or deliver finished goods to retail shelves, we can meet your timing requirements by managing transportation services with global tracking. Services include air, ocean, and road/rail freight. Trade Management Simplify the complexities of executing international trade. With hands-on expertise, our forwarding specialists, licensed customs experts, and financial analysts can manage your import and export processing, compliance assessment programs, and financial risks. A well-planned trade management strategy is an essential part of the infrastructure to support your supply chain. Transportation Management We offer a full portfolio of transportation and network management services to best fit your needs, regardless of the complexity or size of your shipments. We ll develop a multimodal transportation strategy for you including best route, mode, and carrier that helps reduce transit time and costs, while improving productivity, inventory velocity, and customer service. From comprehensive logistics to global freight services, UPS Supply Chain Solutions is your single point of access for enhanced business performance. For more information, visit or call toll-free

151 UPS Capital SM UPS Capital has a wide array of financial products to help your business grow, from solutions for working capital to extended term financing. And, unlike other financial institutions, UPS Capital can provide a variety of lending opportunities for smaller domestic and international businesses through First International Bank, a UPS Capital company. By combining financial services with other UPS solutions, you can gain both operational savings and new ways to finance your business. Whether using our Collect on Delivery (C.O.D.) accelerated payment services like C.O.D. Automatic and Secure, or UPS Capital Insurance Agency, Inc. s trade protection services that include Credit Insurance, Cargo Insurance, and Flexible Parcel Insurance, we can help improve your balance sheet. If you want to accelerate your cash flow, manage risk, refinance a loan, lease equipment, or grow globally, then UPS Capital can do things no other financial services company can. For more information about UPS Capital, visit or call All credit subject to credit approval. Products may not be available in all areas. Loans made in California are pursuant to a Department of Corporations California Finance Lenders license. Insurance products are offered through UPS Capital Insurance Agency, Inc. and its agency partners. UPS Mail Innovations SM UPS Mail Innovations manages the production and movement of mail from first-class to standard mailings. From #10 envelopes to flats, we can enhance savings on production and postage costs, and reduce transit times. Expedited Mail Services picks up qualified flats and irregular size mailings, manifests the pieces by ZIP Code and then delivers them into the U.S. Postal Service facility nearest the final destination for delivery. Save on postal rates and get transit times comparable to firstclass mail. Mail Technologies provides customized, distributed print and mail solutions for highvolume, time-sensitive, and cash-critical mailings. We ll receive your encrypted data electronically, then sort, print, and induct mailings into the U.S. Postal Service system nearest the final destination for delivery. Mail Technologies saves money and reduces both production and time in transit. For more information about UPS Mail Innovations, visit or call toll-free UPS Consulting SM UPS Consulting provides strategic supply chain management consulting. Our consulting teams offer clients supply chain management strategies that more closely align business goals with operational capabilities. UPS Consulting advises clients on areas that extend beyond fulfillment and distribution such as product design, sales and marketing, planning, procurement, production, and cash management. For more information about UPS Consulting, visit or call Information. More Business Solutions 19

152 Terms and Conditions The following paragraphs, along with the UPS Tariff, contain the general terms and conditions under which United Parcel Service ( UPS ) is engaged in the transportation of small packages (including Letters ) in its own territory and jointly through interchange with its affiliates. The Terms and Conditions of Service in the UPS Rate and Service Guide are published periodically by UPS. The most current version of these Terms and Conditions of Service may be found at the UPS Web site (ups.com ) and is available at all local UPS offices. UPS reserves the right to unilaterally modify or amend any portion of the UPS Tariff, the UPS Rate and Service Guide, or these Terms and Conditions of Service at any time without prior notice. The current version of these Terms and Conditions of Service and any modifications or amendments supersede all previous UPS Rate and Service Guides. Any failure to enforce or apply a term or provision of the UPS Rate and Service Guide or the UPS Tariff shall not constitute a waiver of that term or provision by UPS, and shall not diminish or impair UPS s right to enforce such term or provision in the future. UPS is engaged in the transportation of small packages via a variety of services, including UPS Air Services, UPS Hundredweight Air Services, UPS 3 Day Select, UPS Hundredweight 3 Day Select, UPS Ground, and UPS Hundredweight Ground. UPS Air Services includes UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., and UPS nd Day Air. For purposes of these Terms and Conditions of Service, UPS Hundredweight Air Services includes UPS Hundredweight Next Day Air, UPS Hundredweight Next Day Air Saver, UPS Hundredweight nd Day Air A.M., and UPS Hundredweight nd Day Air. (Note: UPS reserves the right, in its sole discretion, to use any mode of transportation whatsoever to provide the service selected by the shipper. Regardless of the mode of transportation used, the effective UPS Rates for the service selected by the shipper shall apply.) UPS is likewise engaged in the transportation of packages via UPS SonicAir. UPS is engaged in the international transportation of small packages via UPS Worldwide Express Plus SM, UPS Express NA1, UPS Worldwide Express SM, UPS Worldwide Expedited SM, UPS 3 Day Select SM From Canada, and UPS Standard services. All packages shipped internationally covered under a single UPS Waybill shall be considered a single shipment. Except in UPS Hundredweight and international shipments, each package or article shall be considered as a separate and distinct shipment. A source document, as referenced below, is a document provided by UPS for the purpose of shipping a package via UPS. A UPS automated shipping system, as referenced below, is a UPS OnLine system or a UPS OnLine Compatible vendor shipping system that meets UPS OnLine requirements at the time of shipment. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. View the UPS Tariff at ups.com. Commodities Handled and Restrictions on Service UPS holds itself out to transport general commodities, as usually defined, subject to the following restrictions: (a) No service shall be rendered in the transportation of any package or article weighing more than 150 pounds, or exceeding 108 inches in length, or exceeding a total of 130 inches in length and girth combined. Additional charges, including an Over Maximum Limits charge of $50 (U.S.), may apply to any such package tendered for transportation. The Over Maximum Limits charge of $50 is applicable to any package exceeding 130 inches in length and girth, as measured to determine its billable weight. Refer to the UPS Tariff for details. (b) No service shall be rendered in the transportation of any of the prohibited articles listed in the applicable UPS service guide or UPS Tariff. (c) No service shall be rendered in the transportation of articles of unusual value (as defined in the UPS Tariff), including packages having a value of more than $50,000 (U.S.); or of packages having a value of more than $5,000 (U.S.), shipped as a result of a request for service made through the Internet by a shipper who has a UPS Internet Shipping account only; or of packages having a value of more than $1,000 (U.S.) returned via Print Return Label, Print and Mail Return Label, Electronic Return Label, or 1 UPS Pickup Attempt Return Services; or of packages having a value of more than $500 (U.S.) shipped via a UPS Drop Box, or of Prepaid Letters having a value of more than $100 (U.S.). (d) No service shall be rendered in the international transportation of packages containing jewelry (not including costume jewelry) having a value of more than $500 (U.S.). (e) Hazardous Materials, defined as those materials regulated under Title 9 of the Code of Federal Regulations (9 C.F.R.), and International Dangerous Goods, defined as those materials regulated by the International Civil Aviation Organisation (ICAO) and published in the International Air Transport Association (IATA) Dangerous Goods Regulations, are accepted for transportation only as a contractual service. To receive Hazardous Materials or International Dangerous Goods service, the shipper must sign a contract and agree to the provisions set forth in the approved UPS Agreement for Transportation of Hazardous Materials or the approved UPS Agreement for Transportation of International Dangerous Goods. All shipments, including shipments containing Hazardous Materials or International Dangerous Goods, will be accepted for transportation only according to the terms and conditions contained in the UPS Tariff. Access the UPS Terms and Conditions of Service at ups.com or contact UPS for specific information, including a list of Common Items That May Be Classified as Hazardous Materials. For more information about Hazardous Materials, please refer to the UPS Guide for Shipping Ground and Air Hazardous Materials. (f) Other Regulated Materials (ORM-D) packages are accepted for transportation without Hazardous Materials Shipping Papers within the 8 contiguous 150 United States when properly classified, packaged, marked, and shipped via UPS Ground or UPS Ground Hundredweight Service. UPS Standard To Canada service is available for ORM-D shipments without a contract, provided the shipper has reviewed the required checklist and service restrictions with a UPS account executive. ORM-D (Consumer Commodity) packages shipped via UPS Air Services and UPS 3 Day Select within the United States and Puerto Rico, as well as all UPS Worldwide service offerings internationally, are accepted for transportation on a contractual basis only. (g) No service shall be rendered in the transportation of hazardous waste. Hazardous waste is a solid waste that meets any of the criteria of hazardous waste as described in Section 1.3 of Title 0 of the Code of Federal Regulations. (h) UPS transports packages containing alcoholic beverages only among and within a limited number of states, as determined by UPS, and subject to applicable state law therein. A UPS label, requesting an adult signature upon delivery, must be affixed to each package containing alcoholic beverages. Packages containing alcoholic beverages are also subject to certain other conditions. Access the UPS Terms and Conditions of Service at ups.com or contact UPS for specific information, including a list of states where UPS currently provides transportation of alcoholic beverages. It is the responsibility of the shipper to ensure that a shipment tendered to UPS does not violate any federal, state, provincial, or local laws or regulations applicable to the shipment. (i) UPS does not regularly provide service for packages containing live animals. (The term animal as used here refers to anything living, except plants.) UPS will only accept packages containing live animals for shipment within the United States on an exception basis. Transportation for packages containing live animals is limited, must be prearranged, and as with all other packages, will be provided only according to the terms and conditions contained in the UPS Tariff. (j) UPS does not provide a protective service for the transportation of perishable commodities or of commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at the shipper s risk for damage occasioned by exposure to heat or cold. Shippers shall not file claims for, and UPS shall not be liable for, damage to perishable commodities caused by exposure to heat or cold, regardless of whether UPS fails to deliver such packages within the time published on the UPS Web site, or as provided when PICK-UPS is called. (k) C.O.D., Call Tag, Delivery Confirmation, Delivery Confirmation Signature Required, Delivery Confirmation Adult Signature Required, Verbal Confirmation of Delivery, Hold for Pickup, and UPS Return Services are not available for international shipments. (l) All shipments, including shipments containing firearms, will be accepted for transportation only according to the terms and conditions contained in the UPS Tariff. A UPS label, requesting an adult

153 signature upon delivery, must be affixed to each package containing a firearm. Access the Terms and Conditions of Service at ups.com or contact UPS for more information concerning the transportation of firearms, including handguns. (m) UPS reserves the right to assess the shipper an additional charge, set forth in the UPS Rates in effect at the time of shipping, when: the shipper requests UPS to obtain a signature or an adult signature upon delivery and an approved UPS label is affixed to the package indicating such request; the shipper requests UPS to obtain a signature or an adult signature upon delivery and an approved UPS label is not affixed to the package indicating such request; or, the shipper tenders a package that, based upon its contents, requires an approved UPS label requesting an adult signature upon delivery, and no such label has been affixed to the package. (n) Shippers are prohibited from shipping and UPS will not accept for transportation packages containing any Hazardous Materials requiring shipping papers (defined as those materials regulated under Title 9 of the Code of Federal Regulations [9 C.F.R.]), firearms or ammunition, or articles that UPS is not authorized to accept or that UPS states in the UPS Tariff or in these Terms and Conditions of Service that it will not accept, when such packages are presented for shipment at a UPS Authorized Shipping Outlet or UPS Commercial Counter. Hazardous Materials (except ground ORM-D) cannot be picked up via one-time pickup or On Call Air Pickup service, or retrieved via any UPS Return Service. (o) UPS cannot deliver to a P.O. box. The shipper must make every effort to obtain a street address. If the shipper should use a P.O. box address, the recipient s phone number must be included. A package addressed to a P.O. box may experience delays, will not be covered by any UPS Service Guarantee, and will be subject to an Address Correction charge. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. Prohibited by Law It is the responsibility of the shipper to ensure that a shipment tendered to UPS does not violate any federal, state, provincial, or local laws or regulations applicable to the shipment. No service shall be rendered by UPS in the transportation of any shipment that is prohibited by law or regulation of any federal, state, provincial, or local government in the origin or destination country. Right of Inspection UPS reserves the right, but is not required, to open and inspect any package tendered to it for transportation. Packaging It is the responsibility of the shipper to ensure that proper packaging is used and that the contents of packages are adequately and securely packed, wrapped, and cushioned for transportation. The use of UPS-provided packaging is not a guarantee that an item is sufficiently packaged for transportation. UPS does not provide special handling for packages bearing Fragile, package orientation markings (e.g., UP arrows or This End Up markings), or any other similar such markings. Refusal of Unsafe Packages UPS reserves the right to refuse any package that by reason of the dangerous or other character of its contents may, in the sole judgment of UPS, soil, taint, or otherwise damage other packages or UPS s equipment, or that is economically or operationally impracticable to transport, or that is improperly or insecurely packed or wrapped. Packages must be so packed or wrapped as to meet the requirements set forth in the International Safe Transit Association Procedure 1A. Authorized Shipping Outlets UPS Authorized Shipping Outlets or Commercial Counters (collectively referred to within this paragraph as ASOs ) are independently owned and operated businesses and are not agents of UPS. UPS assumes no liability other than to the ASO, as the shipper of the package, for lost, damaged, or delayed shipments sent via the ASO. Any such liability to the ASO is subject to the limitations set forth in the UPS Tariff and these Terms and Conditions of Service. All inquiries regarding packages shipped via ASOs must be directed to the ASO. UPS will deal solely with the ASO in all matters concerning packages shipped via an ASO, including but not limited to: tracking/tracing requests; claims and guarantees; C.O.D. preparation and remittance; return of undeliverable packages and letters; proper packaging and labeling; and billing. Even if UPS responds directly to ASO customers regarding tracking requests, UPS will not be liable to those customers. ASOs are solely responsible for the issuance of any refunds and claims to those who shipped packages via the ASO. The ASO agrees not to ship any articles which UPS does not accept for transportation. ASOs shall indemnify and hold harmless UPS in any action against UPS arising from the loss, damage, or delay of a package shipped via an ASO. Provisions for Customs Clearance of International Packages The shipper must provide required documentation for customs clearance. By providing required documentation, the shipper certifies that all statements and information relating to exportation and importation are true and correct. Furthermore, the shipper understands that civil and criminal penalties, including forfeiture and sale, may be imposed for making false or fraudulent statements, or for violating U.S. laws on exportation (see e.g., 13 U.S.C. Section 305, U.S.C. Section 01, 18 U.S.C. Section 1001, and 50 U.S.C. App. 10). When a shipment is tendered to UPS, UPS is thereby appointed as the agent for performance of customs clearance, where allowed by law. UPS is specified as the nominal consignee for the purpose of designating a customs broker to perform customs clearance. Local authorities may require documentation confirming that UPS has been designated as the nominal consignee. Customs penalties, storage charges, or other expenses incurred as a result of an action by customs or failure by the shipper or consignee to provide proper documentation or to obtain a required license or permit will be charged to the consignee along with any applicable duty and tax. However, the shipper is liable for all charges in the event of non-payment by the consignee. UPS provides brokerage service through UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.) at no additional charge for routine customs clearance of UPS Worldwide Express Plus, UPS Express NA1, UPS Worldwide Express, UPS Worldwide Expedited, and UPS 3 Day Select From Canada shipments. Additional charges may apply for complex customs clearance procedures, which include, but are not limited to, the following: Clearance procedures involving a government agency other than customs Customs Bonds Drawbacks Formal entries involving more than five tariff lines Live Entries Marking Attendance Temporary Import Bonds (T.I.B.) UPS will prepay duties and taxes on behalf of the payer. For importation into the United States, a fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed and billed to the importer. A fee may also apply for shipments to other countries. In the event a Shipper s Export Declaration (S.E.D.) is required and is not included with the export documents provided by the shipper, UPS will prepare an S.E.D., using the information on the UPS Waybill or other export documentation, on behalf of the shipper to facilitate export. A processing fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed and billed to the shipper. UPS may prepare a Certificate of Origin for goods manufactured and originating within the United States on behalf of the shipper when one is required but not included with the export documents provided by the shipper. A processing fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed and billed to the shipper. Unless otherwise restricted for the destination country, the shipper may elect to pay duty and tax, or duty only, by showing such instructions on the export documentation and on the UPS Waybill. These options are available only to shippers with a UPS account. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed. These services are not available if any or all of the shipping charges are billed to the consignee, or if a consignee chooses a broker other than UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). ZIP Code /Postal Code Information The consignee s ZIP Code is a required part of the address for domestic shipments. When available, ZIP+ should be used. The consignee s postal code, telephone number, and contact name are required parts of the address for international shipments. Information. Terms and Conditions 151

154 Terms and Conditions Pickup Charge UPS reserves the right to assess a surcharge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, for the pickup of prepaid shipments, or UPS 3 Day Select or UPS Ground Return Service packages, when no other packages are to be picked up. UPS SonicAir Service Guarantee On-schedule delivery of UPS SonicAir packages, where such services are available, to every address in the United States, and to all international destinations served, is guaranteed pursuant to the UPS SonicAir shipping document and the UPS SonicAir Terms and Conditions available at sonicair.ups.com barring circumstances out of UPS SonicAir s control, including, but not limited to, the following: airline delays; failure, unavailability, or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; the application of security regulations imposed by the government, or otherwise applicable to the delivery location; riots, strikes, work stoppages, or other labor disputes; civil commotions; disruptions in air or ground transportation networks, such as weather phenomena; and natural disasters. For additional terms and conditions, refer to the UPS SonicAir shipping document and the UPS SonicAir Terms and Conditions available at sonicair.ups.com. UPS Service Guarantee UPS guarantees on-schedule delivery of packages shipped via UPS Air Services, where such services are available, to every address in the United States. UPS guarantees on-schedule delivery of packages shipped via UPS Hundredweight Air Services, where such services are available, to every address in the 8 contiguous states. UPS guarantees on-schedule delivery of packages shipped via UPS Next Day Air and UPS nd Day Air, where such services are available, to every address in Puerto Rico. UPS guarantees on-schedule delivery of packages shipped via UPS 3 Day Select and UPS Hundredweight 3 Day Select, where such services are available, to every address in the 8 contiguous states. UPS guarantees on-schedule delivery of packages shipped via UPS Ground and UPS Hundredweight Ground, where such services are available, to every address in the 8 contiguous states. UPS guarantees on-schedule delivery of packages shipped via UPS Worldwide Express Plus, UPS Express NA1, UPS Worldwide Express, UPS Worldwide Expedited, UPS 3 Day Select From Canada, and UPS Standard, where such services are available and provided that the customs clearance is performed by UPS Customhouse Brokerage or its designee (excluding UPS Supply Chain Solutions, Inc.). Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. View the UPS Tariff at ups.com. Business day means Monday through Friday except the following holidays: New Year s Day Thanksgiving Day Memorial Day Day after Thanksgiving Day* Independence Day Christmas Day Labor Day New Year s Eve* *Delivery of Air and International packages only In the event UPS fails to attempt delivery within the time published on the UPS Web site, or as provided when PICK-UPS is called, UPS, at its option, will either credit or refund the shipping charges for each such package to the payer only, upon request, subject to the following conditions. This is the sole remedy available under the UPS Service Guarantee. (a) UPS s guaranteed delivery schedule has been obtained by referencing UPS s Web site or contacting a UPS Customer Service office. (b) Each package is properly recorded on a UPS source document or in a UPS automated shipping system. (c) Each package in a shipment bears the appropriate UPS tracking label and an address label, or a combined label generated by a UPS automated shipping system, showing the consignee s correct name, deliverable address (UPS cannot deliver to a P.O. box), and ZIP Code (or postal code for international shipments). In addition, UPS reserves the right, in its sole discretion, to refuse to honor a request for a credit or refund of shipping charges for a package when that package is not accompanied by a smart label and timely Package Level Detail (PLD) information, as defined in the UPS Tariff, at the time the package is tendered to UPS. (d) Each UPS nd Day Air A.M. package is addressed to a commercial, not residential, address. A residential delivery is defined as provided in the UPS Tariff and in this service guide. (e) Each package in a shipment bears a UPS Saturday Delivery routing label when optional Saturday service is requested and available. (f) Each package in a shipment is tendered to UPS during UPS s published business hours. (g) UPS is notified in writing or by telephone of a service failure within fifteen (15) calendar days from the date of scheduled delivery and is advised of the consignee s name and address, date of shipment, package weight, and UPS tracking number. (h) For UPS Worldwide Expedited shipments, the guarantee shall apply only to shipments originating in, or destined for, the United States, and when the billed party is resident in the United States and is responsible for all shipping charges. Under no circumstances shall UPS be liable for any special, incidental, or consequential damages arising from the transportation of property, including, but not limited to, delayed delivery or failure to attempt delivery in accordance with the UPS Service Guarantee. Under no circumstances shall UPS be liable for any damages whatsoever for delayed delivery, except as specifically provided for shipments made under the UPS Service Guarantee. The guarantee does not apply to UPS shipments that are delayed due to causes beyond UPS s control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the 15 shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the delivery location; riots, strikes, or other labor disputes; civil commotions; disruptions in air or ground transportation networks, such as weather phenomena; and natural disasters. UPS reserves the right to refuse any request for a credit or refund when such request is either (a) made by, or (b) based on information obtained by, a party other than the payer of the shipping charges. The guarantee does not apply to UPS Commercial and Residential Ground shipments that are picked up or scheduled to be delivered between December 1 and December 5. Deliveries Attempted Three Times without Extra Charge If UPS is unable to complete delivery of a package, a notice will be left at the consignee s address stating that delivery has been attempted. Thereafter, a second and, if necessary, a third attempt to deliver the package will be made without additional charge. Special Handling of Undeliverable Packages Domestic packages refused by the consignees, or which for any other reason cannot be delivered, will be promptly returned to the shipper without additional charge. International shipments refused by the consignees, or which for any other reason cannot be delivered, will be held, and UPS will attempt to contact the shipper for further instructions. The shipper will be responsible for payment of all charges, including, but not limited to, forwarding, disposal, or return transportation charges, as well as any duty and tax, if applicable. Interruption of Service UPS shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the delivery location; riots, strikes, or other labor disputes; civil commotions; disruptions in air or ground transportation networks, such as weather phenomena; and natural disasters. UPS Rates The applicable UPS Rates are determined on the basis of package and shipper characteristics, and are therefore subject to change. Shippers who have a UPS daily pickup account and/or a customized shipping agreement with UPS will receive lower Daily Rates. Daily Rates are also available upon request for shippers who currently receive On-Demand Rates and have multiple shipping accounts at a location with a UPS daily pickup account and/or sustained shipping revenue of at least $105 each week for a consecutive six-month period. Shippers not eligible for Daily Rates will be subject to higher On-Demand Rates.

155 Shippers who currently receive Daily Rates, but no longer meet criteria to qualify for Daily Rates will be subject to On-Demand Rates without further notice from UPS. Shippers currently receiving On-Demand Rates who believe that they may qualify for Daily Rates based on a change in their shipper characteristics should contact UPS to request a rate determination. Upon request, UPS will determine the rates applicable to an On-Demand shipper and make adjustments as warranted, in UPS s discretion. UPS also will review the shipper characteristics of On-Demand shippers on a quarterly basis and change applicable rates to Daily Rates when warranted, in UPS s discretion. Any such changes will be applied prospectively only, and shippers will not be entitled to any refunds or credits for charges or rates previously assessed. Payment of Charges for Domestic Shipments Unless otherwise agreed to in writing by UPS, shipping charges will be billed to the shipper. UPS accepts shipments for Collect billing and Third- Party billing provided the consignee or third party has a valid UPS account number and has agreed to accept the charges. A processing fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be charged for a missing or invalid account number when either Collect billing or Third-Party billing has been selected on the source document or in a UPS automated shipping system. An account number is invalid if it is the wrong account number for the bill-to party or if it is the account number for a consignee or third party who fails to pay the shipping charges. In the event of non-payment by the consignee or third party, the charges will be billed back to the shipper. Billing Options for International Shipments The amount billed includes, but is not limited to, shipping charges, duties, and taxes, if applicable. Unless otherwise restricted for the destination country in the applicable UPS service guide, UPS provides the following billing options: (a) Prepaid The shipper pays all shipping charges, and the consignee pays all other charges. (b) Freight Collect The consignee pays all charges. (c) FOB The shipper pays shipping charges to the port of export, and the consignee pays the balance. (d) C&F The shipper pays shipping charges to the port of import, and the consignee pays the balance. (e) Delivered Duty Paid, V.A.T. Unpaid The shipper pays all shipping charges and the destination country s duty, if applicable. The consignee pays the balance, such as V.A.T. (f) Bill Duty/Tax and Shipping Charges to Shipper The shipper pays all shipping charges and the destination country s duty and tax, if applicable. The shipper must notify the consignee prior to shipping if any option other than Prepaid is selected, and that option must be indicated on a UPS source document or in a UPS automated shipping system. The amount to be billed to the shipper may be billed to a third party. This option is subject to the following conditions: The third party must be located in the United States and have a valid UPS account. The choice of the option must be indicated as specified above. The shipper agrees to guarantee payment of all charges in the event of non-payment by the third party. Disbursement Fee In order to expedite customs clearance, UPS may advance duties and taxes on behalf of the payer as dictated by the billing option selected. A Disbursement Fee based on the amount advanced will be assessed and billed to the payer. Currency Conversion Rate Charges to a payer s account in a foreign currency will be converted to the payer s currency using a weekly exchange rate secured through Major Money Center Banks, plus an exchange fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping. Payments for Service UPS s payment terms require payment of all charges within seven (7) days after receipt of the UPS bill. The UPS Tariff contains provisions for a late payment fee on past due balances (including, without limitation, any previously assessed but unpaid late payment fees), and the shipper agrees to pay such late payment fees as may be assessed by UPS. Notwithstanding any payment or billing option selected, the shipper is ultimately liable for all charges. UPS reserves the right to bill for shipping charges and all applicable accessorial charges, surcharges, and other charges based upon the characteristics of, and services requested for, packages actually tendered to UPS (collectively Charges ). UPS reserves the right to audit bills to verify service selection; package or shipment weight; and applicability of any accessorial charges, surcharges, or other charges; and to make appropriate adjustments. If transportation charges are paid for by credit card, the shipper expressly authorizes UPS to assess any Charges and to obtain payment of the Charges by use of the credit card. Shippers requesting an invoice adjustment (e.g., adjustment of a charge based on an incorrect rate, billable weight, account number, or type of service, etc.) or a refund due to a duplicate payment must notify UPS of the request within 180 days after receiving the contested bill. A partial payment against an invoice is not considered a request for an invoice adjustment. Residential Delivery A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. UPS Return Services UPS Returns SM Authorized Return Service (ARS) ARS is a contractual service that allows the shipper to order preprinted labels to send to their customer. The shipper signs an agreement based upon the average weight and zone of their package characteristics. Upon execution of the agreement, the shipper calls PICK-UPS to order return labels that are preprinted with the return address designated in the contract. Upon receipt of the preprinted return labels, the shipper encloses the return label with the outbound shipment or mails the label to the recipient separately. The recipient affixes the label to the UPScompatible package and takes the package to an approved return location (ASO, Customer Counter, daily pickup account, Drop Box), gives it to a UPS service provider, or calls PICK-UPS to request a pickup for an additional fee. Packages can be retrieved from any address in the 50 states with ARS, where this service is available, via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select, and UPS Ground. Upon delivery of the package, the original shipper is billed the rate based upon the contract. There is no additional accessorial charge. Print Return Label Packages can be retrieved from any address in the 50 states with Print Return Label service, where this service is available, via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select, and UPS Ground. Print Return Label service is not available via UPS Next Day Air Early A.M., UPS Next Day Air Saver, or UPS nd Day Air A.M. The value limit for each Print Return Label package is $1,000 (U.S.). When requested via UPS OnLine WorldShip, UPS Internet Shipping (effective March 31, 003), or UPS CampusShip TM, a return label will be generated for the package. Upon delivery, a package returned using a Print Return Label will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each Print Return Label package will be assessed when Print Return Label service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied. Electronic Return Label Packages can be retrieved from any address in the 50 states with an Electronic Return Label, where this service is available, via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select, and UPS Ground. Electronic Return Label is not available via UPS Next Day Air Early A.M., UPS Next Day Air Saver, or UPS nd Day Air A.M. The value limit for each Electronic Return Label package is $1,000 (U.S.). Upon delivery, a package returned using an Electronic Return Label will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each Electronic Return Label package will be assessed when Electronic Return Label service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied. Print and Mail Return Label Packages can be retrieved from any address in the 50 states with Print and Mail Return Label service, where this service is available, via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select, and UPS Ground. Print and Mail Return Label service is not available via UPS Next Day Air Early A.M., UPS Next Day Air Saver, or UPS nd Day Air A.M. The value limit for each Print and Mail Return Label package is $1,000 (U.S.). When requested via UPS OnLine WorldShip, a return label will be generated for the package. Upon delivery, a package returned using a Print and Mail Return Label will be charged the rate calculated from the Information. Terms and Conditions 153

156 Terms and Conditions pickup location to the destination via the service selected. An additional charge for each Print and Mail Return Label package will be assessed when Print and Mail Return Label service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied. UPS Returns Plus 1 UPS Pickup Attempt Packages can be retrieved from any address in the 50 states with 1 UPS Pickup Attempt service, where this service is available, via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select, and UPS Ground. 1 UPS Pickup Attempt service is not available via UPS Next Day Air Early A.M., UPS Next Day Air Saver, or UPS nd Day Air A.M. The value limit for each 1 UPS Pickup Attempt service package is $1,000 (U.S.). When requested via UPS OnLine WorldShip, UPS Internet Shipping (effective March 31, 003), UPS CampusShip (effective March 3, 003), or a UPS OnLine Compatible vendor shipping system, UPS will pick up a package and return it to the designated address. Upon delivery, a package returned using 1 UPS Pickup Attempt service will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each 1 UPS Pickup Attempt service package will be assessed when 1 UPS Pickup Attempt service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied. 3 UPS Pickup Attempts Packages delivered in the 50 states can be retrieved using 3 UPS Pickup Attempts service, where this service is available, via UPS Next Day Air, UPS nd Day Air, UPS 3 Day Select, and UPS Ground. 3 UPS Pickup Attempts service is not available via UPS Next Day Air Early A.M., UPS Next Day Air Saver, or UPS nd Day Air A.M. The value limit for each 3 UPS Pickup Attempts service package is $50,000 (U.S.). When requested via UPS OnLine WorldShip, UPS Internet Shipping (effective March 31, 003), UPS CampusShip (effective March 3, 003), or a UPS OnLine Compatible vendor shipping system, UPS will pick up a package and return it to the shipper. Upon delivery, a package returned using 3 UPS Pickup Attempts service will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each 3 UPS Pickup Attempts service package will be assessed when 3 UPS Pickup Attempts service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied. Call Tag Packages delivered in the 8 contiguous states can be retrieved with a Call Tag via UPS Ground service. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. View the UPS Tariff at ups.com. Call Tag service is not provided via UPS Air Services or UPS 3 Day Select. The value limit for each Call Tag package is $50,000 (U.S.). When requested by the shipper, UPS will pick up a package and return it to the shipper. A Call Tag service package will be charged the rate calculated from the pickup location to the destination plus an additional charge for each Call Tag service package will be assessed when Call Tag service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied. The UPS Service Guarantee does not apply to shipments made using a Call Tag. UPS Returns SM on the Web UPS Returns on the Web service is a contractual service initiated by a merchant s end-users. The end-user starts the process via the merchant s Web site. After the enduser completes a return form, the program generates a return authorization code and package tracking number, which are coded onto a return label that is transferred to the end-user via their Web browser. End-users can then print and affix the label to the package they wish to return. The UPS Returns on the Web solution can also be used by phone representatives at the merchant site. Upon delivery, the shipper is billed according to the terms in the contract. The value limit per package for the Web-browser Return Label, Returns on the Web Print Return Label, Print and Mail Return Label, and 1 UPS Pickup Attempt services is $1,000 (U.S.). The value limit per package for Returns on the Web 3 UPS Pickup Attempts is $50,000 (U.S.). C.O.D. Packages C.O.D. means, for all purposes, Collect On Delivery. UPS accepts C.O.D. packages for delivery throughout the United States and Puerto Rico. Preparation and Listing of C.O.D. Packages: C.O.D.s are accepted for amounts up to $50,000 (U.S.) per package. Shippers not using a UPS automated shipping system will prepare and attach to each C.O.D. package a UPS C.O.D. tag showing the amount to be collected and will enter such amount on the UPS source document in the space provided for that purpose. Each package in a UPS Hundredweight C.O.D. shipment should carry a C.O.D. tag for the goods contained in that package. Shippers using a UPS automated shipping system will generate, and apply to each C.O.D. package, a systemgenerated address label with a C.O.D. bar code and the amount to be collected for each individual package. Responsibility for C.O.D.s: Upon delivery of each C.O.D. package, UPS will attempt to collect the amount shown on the C.O.D. tag or the system-generated label attached to the package and transmit to the shipper the amount so collected, or, if collection cannot be made, will return the package to the shipper. The shipper must notify UPS within forty-five (5) days from the date of shipment of a C.O.D. shipment if the shipper has not received payment of the C.O.D. amount, or any claim relating thereto shall be deemed waived. If collection cannot be made within three (3) delivery attempts or the consignee refuses delivery, UPS will return the package to the shipper. Consignee s Checks in Payment of C.O.D.s: Unless instructions to collect a cashier s check or money order 15 only are shown on the C.O.D. tag or system-generated label, UPS will accept a check or other negotiable instrument issued by or on behalf of the consignee, in conformity with the instructions on the tag. When instructions to collect a cashier s check or money order only are clearly indicated on the C.O.D. tag or systemgenerated label, UPS reserves the right to accept a cashier s check, a money order, an official bank check, or other similar instrument issued by or on behalf of the consignee. All checks (including cashier s checks and official bank checks), money orders, and other similar instruments tendered in payment of C.O.D.s will be accepted by UPS based solely upon the shipper assuming all risk relating thereto, including, but not limited to, risk of non-payment, insufficient funds, and forgery, and UPS shall not be liable upon any such instrument. All checks, money orders, and other similar instruments will be transmitted to the shipper together with UPS s own check if consignee check(s) collected are for less than the C.O.D. amount. Remittances (checks, money orders, etc.) received that are less than the C.O.D. dollar amount indicated by the shipper will be reimbursed for the full amount unless the variance of the amount remitted is less than $1 (U.S.). Payment for any C.O.D. package of $10,000 (U.S.) or more must be received in a single check or monetary instrument such as a cashier s check, a money order, or an official bank check. In the event that a shipper timely notifies UPS that it has not received payment of the C.O.D. amount, if UPS s records show that it collected a C.O.D. payment and the remittance has not been cashed, UPS may, in its sole discretion, provide the shipper with a digital image of the check or money order along with a C.O.D. Remittance Verification in order to assist the shipper in locating the missing C.O.D. payment. If the shipper is still unable to locate the C.O.D. payment, UPS may, in its sole discretion, provide the shipper with an indemnified C.O.D. check or money order, which is a digital image of the original payment collected by UPS at the time of delivery and can be deposited in a bank, provided that the original check or money order has not previously been deposited or negotiated. If the indemnified check or money order turns out to be invalid for any reason, including but not limited to insufficient funds or forgery, UPS shall not be liable upon the instrument. C.O.D. packages with an amount to be collected in excess of $500 (U.S.) will not be accepted for transportation via a UPS Drop Box. Entry of a C.O.D. amount is not a declaration of value for insurance purposes, nor does the payment of the C.O.D. charge constitute payment of the premium for excess value insurance. Currency in Payment of C.O.D.s: UPS will not accept currency in any amount for payment of C.O.D. shipments. Charges for C.O.D. Collections: An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for each C.O.D. received for collection. As with all packages, UPS will not be liable for any special, incidental, or consequential damages for C.O.D. packages. Weekly Service Charge When daily pickup service is requested and furnished,

157 a weekly service charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be applied. UPS will call upon each UPS daily pickup service shipping account once each business day to pick up packages for delivery to all points served without a special pickup request and whether or not any packages are available for delivery. The weekly service charge is based on a daily pickup account s weekly billing total, as reflected in the UPS billing system. The weekly billing total may not necessarily reflect all packages tendered during a calendar week. The charges are as follows: $ 0 to $ $ 1 $15 to $ $ 11 $0 or more in weekly billed revenue $ 7 Ship Notification Charge Upon request, UPS will provide notification, as directed by the shipper, of a shipment requested by the shipper. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for each successfully faxed ship notification. Saturday Pickup UPS offers optional Saturday pickup of UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., and UPS nd Day Air shipments for delivery to every address in the United States and Puerto Rico. The shipper should contact UPS for information regarding UPS s Saturday pickup area. UPS Air Services shipments picked up on Saturday receive the same delivery commitment as UPS Air Services shipments picked up on Friday. Saturday pickup service is provided by the following methods: (a) A shipper may request Saturday pickup by contacting a UPS Customer Service office on each Saturday, excluding holidays, that the service is needed. (b) At the shipper s option, UPS will call at the shipper s premises every Saturday, excluding holidays, to pick up qualifying shipments. A service charge will be assessed if UPS calls at the shipper s premises on Saturday and there are no packages to be picked up on that day. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for each UPS Air Services package or UPS Hundredweight Air Services shipment tendered to UPS on Saturday. Saturday Delivery UPS offers optional Saturday delivery of UPS Next Day Air Early A.M. and UPS Next Day Air Letters and packages, and UPS Hundredweight Next Day Air shipments. Saturday delivery is not available for UPS Next Day Air Saver Letters or packages. The shipper should contact UPS for information regarding UPS s Saturday delivery area. A Saturday Delivery routing label, provided by UPS, must be attached to each package. The shipper may request optional Saturday delivery of UPS Worldwide Express Plus shipments (subject to value limits) and UPS Worldwide Express shipments to specific locations in Canada, Germany, and the United Kingdom by indicating the selection of this option on the UPS source document or in a UPS automated shipping system and by attaching a Saturday Delivery routing label provided by UPS to each package. Optional Saturday delivery of UPS Worldwide Express Plus and UPS Worldwide Express shipments from specific locations in designated countries to specific locations in the United States may be requested by indicating the selection of this option on the UPS source document for each shipment. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for each UPS Next Day Air Early A.M. and UPS Next Day Air package and for each UPS Worldwide Express Plus and UPS Worldwide Express shipment received for Saturday delivery. This charge is billed to the payer of the transportation charges. Hold for Pickup Service The shipper may request UPS to hold a domestic package at a designated UPS facility for pickup by the consignee. For each such package, the shipper will complete an address label showing the words Hold for Pickup, the consignee s name, telephone number, the name of a contact person, and the full address of the designated UPS facility. In addition, the shipper will apply a UPS Hold for Pickup label below the address label on the package. UPS will hold the package at the designated facility and will attempt to contact the consignee at the telephone number shown on the label. Packages will usually be made available by 8:30 a.m. on the scheduled day of delivery. Packages not picked up within five (5) business days from the date of arrival will be returned to the shipper. UPS Next Day Air Early A.M. Verbal Confirmation of Delivery The shipper may request optional Verbal Confirmation of Delivery when shipping via UPS Next Day Air Early A.M. When this service is selected, UPS will call the shipper to confirm delivery on the day of delivery. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for each Verbal Confirmation of Delivery request and will be billed to the payer of the transportation charges. Invalid UPS Next Day Air Early A.M. Shipment Charge UPS reserves the right to assess a charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, for each UPS Next Day Air Early A.M. package shipped to a destination outside the UPS Next Day Air Early A.M. service area. UPS Next Day Air and UPS nd Day Air Letter Charges There is no weight limit on Next Day Air Letters containing letters, business correspondence, urgent documents, and electronic media. UPS Next Day Air Letters containing items other than those listed above are subject to the corresponding rates for the applicable weight of the Letter. The weight limit for a nd Day Air A.M. or nd Day Air Letter containing a letter is 1 oz. The weight limit for a Prepaid nd Day Air A.M. Letter is 15 oz., and the weight limit for a Prepaid nd Day Air Letter is 13 oz. The shipper agrees to comply with the requirements of the Private Express Statutes in its UPS Next Day Air Saver, UPS nd Day Air A.M., and UPS nd Day Air Letters. UPS nd Day Air A.M. Letters and UPS nd Day Air Letters weighing one (1) pound or more are subject to the corresponding rate for the applicable weight of the Letter. Delivery Confirmation Services Delivery Confirmation At the time a shipper tenders a domestic package to UPS, the shipper may request Delivery Confirmation Service by indicating Delivery Confirmation on a UPS source document or in a UPS automated shipping system. Each Delivery Confirmation response will include the date of delivery and either the name of the recipient or the disposition of the package; or, in the event of a return, the response will indicate the reason for the return and the date processed. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for each such response. All responses will be consolidated and provided to the shipper in printed or electronic format. Delivery Confirmation Signature Required A shipper may request UPS to obtain the recipient s signature and to include it on the Delivery Confirmation response. In such case, an additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed. Delivery Confirmation Adult Signature Required A shipper may request UPS to obtain the signature of an adult 1 years of age or older and to include it in the Delivery Confirmation response. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed. UPS, in its sole discretion, will determine if delivery can be completed when such a request is made, and may request photo identification indicating the recipient s age, before completing delivery. The shipper must use a UPS automated shipping system to initiate a request for this service. A shipper may elect to direct the response to an address other than the return address specified on the shipping label. In such case, the response will be mailed individually, and an additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed. Note: Only valid UPS accounts will receive responses via the mail. Proof of Delivery (P.O.D.) Upon request, UPS will provide proof of delivery of a shipment via facsimile (fax) transmission or mail. The request must include a fax number, including area code, for an operating fax machine or an address deliverable by the United States Postal Service. UPS reserves the right to assess the shipper an additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, for each successfully transmitted or mailed P.O.D. Additional Handling Charge An Additional Handling charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, may be assessed for the transportation of the following: Any article that is encased in an outside shipping container made of metal or wood. Information. Terms and Conditions 155

158 Terms and Conditions Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container. Any package with the longest side exceeding 0 inches or its second-longest side exceeding 30 inches. UPS also reserves the right to assess the Additional Handling charge for any package that, in UPS s sole discretion, requires special handling. Address Correction Charge If UPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address (examples include, but are not limited to, P.O. boxes, missing suite, apartment, or unit numbers, old addresses, and missing/incorrect ZIP Codes), UPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, and the shipper will be provided with the correct address in order to update its internal records. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for an address correction. Manual Processing UPS reserves the right to assess a manual processing charge of $.50 per package or $35 per week (whichever is greater) on shippers who ship packages via a UPS shipping system that applies outdated UPS Rates until such time as the shipper upgrades the UPS shipping system to reflect current UPS Rates. Fuel Surcharge UPS reserves the right to institute a fuel surcharge on all shipments without prior notice. This surcharge applies to all domestic and international transportation charges, including the transportation-related accessorial charges for Saturday pickup, Saturday delivery, one-time pickup, and extended area/remote delivery charges. This surcharge will be applied for such periods as UPS, in its sole discretion, may determine necessary. Tracking/Tracing or Refund Request Charge UPS reserves the right to assess the shipper a $3 charge per request for package-tracking, package-tracing, or shipping-charge refund, subject to the following conditions: This charge will not be assessed for the first 50 package-tracking requests per calendar week, or for a quantity of package-tracking requests equal to or less than 0 percent of the shipper s package volume for that week, whichever is greater. This charge will not be assessed for a quantity of package-tracing requests equal to or less than two percent of the shipper s package volume for that week. This charge may be assessed for shipping-charge refund requests when the shipment in question was actually delivered in accordance with the UPS Service Guarantee. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. View the UPS Tariff at ups.com. Responsibility for Loss or Damage Each UPS domestic package or international shipment is automatically protected by UPS against loss or damage up to a value of $100 (U.S.). Unless a greater value is recorded in the insured value field of the UPS source document or the UPS shipping system used, the shipper agrees that the released value of each domestic package or international shipment is no greater than $100 (U.S.), which is a reasonable value under the circumstances surrounding the transportation. UPS s maximum liability per domestic package or international shipment shall not exceed $100 (U.S.), regardless of the purchase of insurance for protection in excess of $100 (U.S.). If additional protection is desired, a shipper may purchase insurance for amounts in excess of $100 (U.S.) by showing a value in excess of $100 (U.S.) in the insured value field of the UPS source document or the UPS shipping system used. An insurance premium, as established by the insurer of the shipment, will be assessed for each additional $100 (U.S.), or fraction thereof, of insured value in excess of $100 (U.S.) up to the Limits of Insurance, and the shipper will be automatically covered as an additional insured under a shipper s interest insurance policy issued to UPS as the named insured, provided the shipper pays the additional charge. Insurance is not provided for UPS Prepaid Letters. The insurance policy excludes or does not provide coverage for: articles of unusual value (as defined in Item 0 of the UPS Tariff); Prepaid Letters; checks, phone cards, or gift cards; perishable commodities or commodities requiring protection from heat or cold; loss or damage due to war risks, nuclear damage, insects, moths, vermin, inherent vice (including, but not limited to, improper, inadequate, or unsafe packaging or wrapping that fails to meet UPS s published standards related thereto set forth in the UPS Tariff or elsewhere), deterioration, dampness of atmosphere, extreme of temperature, ordinary wear and tear, or that which occurred or arose prior to or after the course of transportation by UPS; and special, incidental, or consequential damages. Additionally, the insurance policy excludes and does not provide coverage for any damages related to providing, or the failure to provide, C.O.D. service, including, but not limited to: failure to collect the C.O.D. amount; failure to collect the specified form of payment; collection of an instrument in the wrong amount; failure or delay in delivering the collected instrument to the shipper; or collection of forged, insufficient funds, or otherwise invalid instruments. The insurance policy provides that the insurer s maximum liability shall be the lesser of: (1) the insured value on the UPS source document or UPS shipping system used minus $100 (U.S.), () the lesser of the actual cost or replacement cost of the property insured, at the time and place of loss or damage minus $100 (U.S.), (3) the cost of repair of damaged property minus $100 (U.S.), () $50,000 (U.S.) per package or Letter minus $100 (U.S.), except for: (i) packages or Letters shipped via a UPS Drop Box, in which case the maximum liability shall be $500 (U.S.) per package or Letter minus $100 (U.S.), and (ii) packages or Letters shipped as a result of a request for service made through the Internet by a shipper who has a UPS Internet Shipping account only, in which case the maximum liability 15 is $5,000 (U.S.) per package or Letter minus $100 (U.S.), and (iii) packages or Letters returned via Print Return Label, Print and Mail Return Label, Electronic Return Label, or 1 UPS Pickup Attempt Return Service, in which case the maximum liability is $1,000 (U.S.) per package or Letter minus $100 (U.S.), or (5) $500 (U.S.) for packages containing jewelry (not including costume jewelry) shipped via UPS international service minus $100 (U.S.). For more information on the terms and conditions of this insurance, call UPS Capital Insurance Agency, Inc., at , or write to UPS Capital Insurance Agency, Inc., at 35 Glenlake Parkway, Atlanta, Georgia 3038, to obtain an Excess Value Insurance brochure or a copy of the applicable insurance policy. Claims for loss of, or damage to, the shipper s property must be filed with UPS. For domestic shipments, claims not made within nine (9) months after delivery of the package or, in the case of non-delivery, within nine (9) months after a reasonable time for delivery has elapsed, shall be deemed waived. For international shipments, claims not made within six () months after delivery of the package, or in the case of nondelivery, within six () months after a reasonable time for delivery has elapsed, shall be deemed waived. The rules relating to liability established by the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, Poland, on October 1, 199, and any amendments thereto shall apply to the international carriage of any shipment insofar as the same is governed thereby. There are no stopping places which are agreed upon at the time of tender of the shipment, and UPS reserves the right to route the shipment in any way UPS deems appropriate. For both domestic and international shipments, neither UPS nor the applicable insurance company shall be liable for any special, incidental, or consequential damages. UPS will not be liable or responsible for the loss of or damage to any package, the contents of which UPS is not authorized to accept, which UPS states that it will not accept, or which UPS has a right to refuse. Acceptance for carriage of any package or shipment bearing a declared value in excess of the allowed maximums specified in the applicable UPS Tariff or service guide, or of any package or shipment that UPS does not accept for transportation or which shippers are prohibited from shipping, does not constitute a waiver of any provisions of the UPS Tariff or service guide limiting UPS s liability or responsibility for any such package or shipment. UPS Tariff All shipments are subject to the terms and conditions contained in the UPS Tariff, which is available at UPS locations and can be found at ups.com. The UPS Tariff; the effective UPS service guide and the description of UPS Services at ups.com, which are incorporated in the Tariff; and the UPS source document for each shipment, together comprise the complete and exclusive agreement of the parties, except as modified by any existing or future written agreement between the parties, and may not be contradicted or modified by any oral agreement.

159 Index A Access to UPS Additional Charges (Domestic) Additional Charges (International) Additional Handling Charge...131, Additional Information Address Correction...131, 13, 15 Air Service Centers Air Shipping Documents (ASDs) Aircraft Charter Service...5, 3 Authorized Return Service (ARS)...10 Authorized Shipping Outlets (ASOs) Automated Processing Automatic Daily Pickup B Bank Freight Payment Plan...17 Bill Receiver/Freight Collect Refusal Fee...13 Billing Options , 153 Billing Options Charges Brokerage Services...8, C Call Tag...107, 15 CampusShip...11 Canada Standard From Canada...19, Standard To Canada...19, 7, Kg/5 Kg Box...13, 79 3 Day Select From Canada...19, 91, , 103 Worldwide Expedited (Import Freight Collect)...19, 8, 9-99, 103 Worldwide Expedited (to Canada)...19, 7, 80-81, 85 Worldwide Express (Import Freight Collect)..19, 8, 9-95, 103 Worldwide Express (to Canada)...19, 7, 78-79, 85 Worldwide Express Plus (Import Freight Collect)..19, 8, 9-95, 103 Worldwide Express Plus (to Canada)...18, 7, 78-79, 85 Worldwide Service to Canada...18, 19, 7-85 Worldwide Service Zone Chart (Express, Express Plus, Expedited, and Standard To Canada) Worldwide Service Zone Chart (Import Freight Collect) Worldwide Service Zone Chart (3 Day Select and Standard From Canada)...91 Certificate of Origin...111, 119, 15, Charter Aircraft Service Option...5, 3 C.O.D. (Collect On Delivery)...10, 13, 15 C.O.D. Automatic...10 C.O.D. Enhancement Products...10 C.O.D. Secure...10 Consolidated Payment Plan...17 Currency Conversion Rate Fee...111, 153 Customer Counters Customhouse Brokerage...108, 111 D Daily Pickup Debit EFT: Electronic Funds Transfer Plan..17 Delivery Area Surcharge...-5 Delivery Confirmation...13, 155 Destination Outside Service Area Determining Hundredweight Charges...5 Determining the Rate for Domestic and International Shipments... Determining the Zone for Domestic Shipments...-3 Determining the Zone for Export Shipments...5 Determining the Zone for Import Freight Collect Shipments...8 Determining the Zone for Shipments to Canada...7 Determining Weight and Size Dimensional Weight for Domestic Shipments...0 Dimensional Weight for International Shipments...0 Disbursement Fee...133, 153 Documentation Domestic International Domestic Documentation Domestic Information Service Number PICK-UPS ( ) Information. Index 157

160 Index D (continued) Domestic Rates and Services Early A.M....18, -9 Ground...18, -53 Commercial...18, -9 Residential...18, Hundredweight...18, 5-55, 137 Next Day Air...18, -9 Next Day Air Saver...18, nd Day Air...18, 38-1 nd Day Air A.M...18, 3-37 SonicAir...18, 5 3 Day Select...18, -5 Domestic Service Options...18 Domestic Value-Added Services Door-to-Door Service...5, 3 Drop Boxes (Letter Centers) E Early A.M....18, -9 East State Classifications...57, 87 Electronic Commerce (e-commerce) Web Site Address... Excess Value Insurance...105, 111 Exporting a Shipment with UPS Express Letter..., 78, 9 Express NA1...19, 8, 9-95 Express Plus Letter..., 78, 9 Extended Area Surcharge...5-1, -81, 8-99, 133 F Firearms...13 Freight Services...18 Fuel Surcharge...15 G General Information Service Number PICK-UPS ( ) Ground Service...18, -53 Commercial...18, -9 Residential...18, H Hand-Carry Service...5, 3 Hearing Impaired Service Number Hazardous Materials...131, 13, 135, 138 Heavy Package Sticker...10 Heavyweight Package...10 Hold for Pickup Service...5, 3, 105, 155 Hundredweight Service...18, 5-55, 137 Determining Charges...5 Qualifications...5 Service Restrictions Shipment Minimum Charges I InfoNotice...13 International Customer Service Center International Dangerous Goods...133, 13, 150 International Documentation International Export Rates and Services Expedited...19, 8-71, 85 Expedited (to Canada)...19, 80-81, 85 Express...19, -7, 85 Express (to Canada)...19, 78-79, 85 Express Plus...18, -7, 85 Express Plus (to Canada)...18, 78-79, 85 SonicAir...18, -3 Standard To Canada...19, 8-85 Worldwide Expedited...19, 8-71, 85 Worldwide Expedited (to Canada)...19, 80-81, 85 Worldwide Express...19, -7, 85 Worldwide Express (to Canada)...19, 78-79, 85 Worldwide Express Plus...18, -7, 85 Worldwide Express Plus (to Canada)...18, 78-79, 85 International Export Service Options International Import Freight Collect Rates and Services Expedited...19, 9-99, 103 Express...19, 9-95, 103 Express NA1...19, 8, 9-95 Express Plus...19, 9-95, 103 Standard From Canada...19, 91, Day Select From Canada...19, 91, , 103 Worldwide Expedited...19, 9-99, 103 Worldwide Express...19, 9-95, 103 Worldwide Express Plus...19, 9-95, 103 International Import Freight Collect Service Options...19 International Shipment Documentation International Value-Added Services Internet Shipping...9, Invoice...118, 119,

161 J Jewelry...135, 150 L Letter Centers (Drop Boxes) Logistics...18 M Minimum Shipment Charges...85 Missing or Invalid Account Number...13 N NAFTA Certificate of Origin...10, Next Day Air...18, -9 Next Day Air Box...1 Next Day Air Early A.M...18, -9 Next Day Air Laboratory Pak...13 Next Day Air Letter...1 Next Day Air Letter (Reusable)...1 Next Day Air Packaging Next Day Air Pak...1 Next Day Air Saver...18, Next Day Air Tube...13 O On Call Air Pickup One-Time Pickup OnLine Compatible Vendor Shipping System...9, 150 OnLine WorldShip...9, Other Charges Domestic International Other Regulated Materials (ORM)...13 Over Maximum Limits Charge...13, 133 Oversize Explanations...1 P Packaging Payment Options...17 Pickup Charge...13, 15 Prepaid...17 Prepare Your Shipment...-9 Heavyweight Packaging...10 Packages Weighing More Than 70 Pounds...10 Packaging Guidelines Special Packaging Needs...11 UPS Professional Services Package Lab...11 UPS-Provided Packaging Process Your Shipment...17 Proof of Delivery (P.O.D.)...13, 155 Q Quantum View Inbound...1 Quantum View Outbound...15 Quantum View Notify...15 R Rates Domestic Import Freight Collect International Export Residential Delivery (defined) Restricted and Prohibited Articles...13 Return Services , 137, Routing Form...10, S Saturday Delivery...105, 111, 155 Saturday Pickup...105, 155 nd Day Air...18, 38-1 nd Day Air A.M....18, 3-37 nd Day Air Box...13 nd Day Air Letter...13 nd Day Air Pak...13 Service Explanations (Terms and Conditions) Service Guarantee...15 Service Options Service Restrictions , Service to Alaska, Hawaii, and Puerto Rico...-3, -9, 38-1 Ship Notification /Fax...105, 111, 155 Shipment Pricing...85, 103 Shipper s Export Declaration (S.E.D.)...111, , 13 SonicAir Rates and Services (Domestic)...5, 113 Rates and Services (International)...-3, 113 Service Number (Domestic) Service Number (International) Value-Added Services Web Site Address...sonicair.ups.com Standard From Canada...19, Information. Index 159

162 Index S (continued) Standard To Canada...19, 8-85 State Classifications and Abbreviations...57, 87 T Telecommunications Device for the Deaf Service Number Kg/5 Kg Box...13, 7, 79 Terms and Conditions (Service Explanations) Day Select...18, -5 3 Day Select From Canada...19, 91, , 103 Tracking Tracking Information Service Number Trade Management...18 Transportation Management...18 U UPS CampusShip...11 UPS Capital...19 UPS Consulting...19 UPS Customhouse Brokerage...108, 111 UPS Exchange Collect...11 UPS Internet Shipping...9, UPS Mail Innovations...19 UPS On Call Air Pickup UPS OnLine WorldShip...9, UPS Packaging Supplies UPS Prepaid...17 UPS Professional Services Package Lab...11 UPS Signature Tracking...1 UPS SonicAir...18, 5, -3, 113 UPS Supply Chain Solutions...18 UPS Tariff...15 UPS Web Site Address... UPS World Ease...11 UPS Worldwide Services Waybill V Value-Added Services Verbal Confirmation of Delivery...13, 155 W Waybill Web Site Address... Weekly Payment Plan...17 Weekly Service Charge Weight and Size Information...0-1, 135 West State Classifications...57, 87 Worldwide Expedited...19, 8-71, 85 Worldwide Expedited (Import Freight Collect)...19, 9-99, 103 Worldwide Expedited (to Canada)...19, 80-81, 85 Worldwide Express...19, -7, 85 Worldwide Express (Import Freight Collect)...19, 9-95, 103 Worldwide Express (to Canada)...19, 78-79, 85 Worldwide Express NA1...19, 8, 9-95 Worldwide Express Plus...18, -7, 85 Worldwide Express Plus (Import Freight Collect)...19, 9-95, 103 Worldwide Express Plus (to Canada)...18, 78-79, 85 Worldwide Service (to Canada) Worldwide Service Zone Chart (Export) Worldwide Service Zone Chart (Import Freight Collect) Worldwide Service Zone Chart (3 Day Select and Standard From Canada Import Freight Collect)...91 Worldwide Service Zone Chart (to Canada) Worldwide Services Waybill Z Zone Charts Domestic (Instructions)...-3 International Export (except Canada) International Export (to Canada) International Import Freight Collect International Import Freight Collect 3 Day Select and Standard From Canada

163 UPS Customer Service Web site: ups.com Telephone: PICK-UPS UPS International Customer Service Web site: ups.com Telephone: Customer Service (Spanish-speaking) Telephone: Access for the Hearing Impaired Web site: ups.com TTY/TDD: Tracking Information Web site: ups.com Telephone: Billing Telephone: UPS On Call Air Pickup Web site: ups.com Telephone: PICK-UPS UPS OnLine Shipping Solutions Web site: ups.com Telephone: WorldShip Technical Support Telephone: UPS SonicAir Web site: Telephone for domestic shipments: Telephone for international shipments: UPS Capital SM Web site: Telephone: UPS Supply Chain Solutions SM Web site: Telephone: UPS e-commerce Web site: ups.com /03 Copyright 003, United Parcel Service of America, Inc. All rights reserved. 10% post-consumer content