2015 UPS CANADA RAte AND SeRviCe GUiDe Effective November 23, 2015

Transcription

1 2015 UPS CANADA Rate AND Service Guide Effective November 23, 2015

2 ups.com PICK.UPS

3 How To Use This Guide This guide is your introduction to the world of UPS shipping, logistics and other business solutions. Use it with the companion 2015 Terms and Conditions supplement and Zone Guides, available for download online at ups.com/rates/ca, to determine your shipping, import and export costs and the level of service you need. You may also visit ups.com, or use UPS shipping software, for free, feature-packed automated shipping solutions. All rates in this guide are in Canadian funds, excluding customs brokerage fees to the U.S. Please visit ups.com for the most up-to-date rate and service information. Section 1 PREPARING A SHIPMENT Pages 5 13 Section 2 SHIPPING SERVICES AND RATES Pages Section 3 IMPORT SERVICES AND RATES INTO CANADA Pages Section 4 CUSTOMS BROKERAGE Pages Section 5 UPS FREIGHT FORWARDING Pages Section 6 VALUE-ADDED SERVICES Pages 83 96

4 2 Table of Contents ups.com PICK-UPS Table of Contents Preparing a Shipment Packaging Guidelines Package...6 Ups Worldwide Express Freight, Air Freight and Less-Than-Truckload...9 Air Freight and Less-Than-Truckload...11 Determine the Weight and Size Package...8 UPS Worldwide Express Freight...12 Air Freight...13 Shipping Services and Rates for guaranteed* on-time delivery Ship Worldwide UPS Worldwide Express Plus 2+ business days by 9 a.m...15 UPS Worldwide Express 2+ business days by 10:30 a.m./noon/2 p.m UPS Worldwide Express Freight 2+ business days by end of day UPS Worldwide Express Saver 2+ business days by end of day...18 UPS Worldwide Expedited 3+ business days...20 Ship to the U.S. and Mexico UPS Express Early 1 business day by 8 a.m./8:30 a.m./9 a.m./9:30 a.m./2 p.m. (U.S. only) OVERNIGHT...26 UPS Express 1+ business days by 10:30 a.m./noon/2 p.m UPS Worldwide Express Freight 1+ business days by end of day UPS Express Saver 1+ business days by end of day UPS Expedited 2+ business days...32 UPS 3 Day Select 3 business days (U.S. only) UPS Standard Scheduled day (U.S. only) Ship within Canada UPS Express Early 1 business day by 9 a.m. OVERNIGHT...42 UPS Express 1 business day by 10:30 a.m. OVERNIGHT UPS Express Saver 1 business day by 3 p.m. OVERNIGHT UPS Expedited 2 business days ups Standard Scheduled day Import Services and Rates into Canada for guaranteed* on-time delivery Import from the UNITED STATES and MEXICO ups Worldwide Express Plus 1+ business days by 9 a.m UPS Worldwide Express 1+ business days by 10:30 a.m./noon/3 p.m UPS Worldwide Express Freight 1+ business days by end of day UPS Worldwide Express Saver 1+ business days by end of day ups Worldwide Expedited 2 business days UPS Standard Scheduled day (U.S. only) * U PS guarantees delivery of your shipment on time, as scheduled or your money back. Time in transit varies based on origin and destination. Please obtain specific shipment details at ups.com or call Pick-UPS. For international shipments to qualify for the on-time delivery guarantee, brokerage service must be provided by UPS or its designate. Call PICK-UPS for details.

5 ups.com PICK-UPS Table of Contents 3 Table of Contents (continued) Import Services and Rates into Canada for guaranteed* on-time delivery (continued) Import from OTHER COUNTRIES ups Worldwide Express Plus 2+ business days by 9 a.m ups Worldwide Express 2+ business days by 10:30 a.m./noon/3 p.m UPS Worldwide Express Freight 2+ business days by end of day ups Worldwide Express Saver 2+ business days by end of day ups Worldwide Expedited 3+ business days Customs Brokerage Customs Brokerage for the Importer: Package...71 Customs Brokerage for the Exporter: Package Customs Brokerage: Air and Ocean Freight and Less-Than-Truckload...75 UPS Freight Forwarding Air Freight Within Canada, and to and from the U.S. and Puerto Rico: UPS Next Day Air Freight...78/79 UPS 2nd Day Air Freight...78/79 UPS 3 Day Freight...78/79 Air Freight International Ocean Freight...81 Truckload Freight Value-Added Services Shipping Solutions Packaging Tracking and Notifications...91 Customs...92 Customer Protection...93 Access Billing Additional Charges * U PS guarantees delivery of your shipment on time, as scheduled or your money back. Time in transit varies based on origin and destination. Please obtain specific shipment details at ups.com or call Pick-UPS. For international shipments to qualify for the on-time delivery guarantee, brokerage service must be provided by UPS or its designate. Call PICK-UPS for details.

6 4 Essential Contacts ups.com PICK-UPS Essential Contacts Support Customer Service ups.com PICK-UPS ( ) UPS Technical Support TECH ( ) Zone Guides View or download at ups.com/rates/ca UPS Package Design and Test Lab Billing Inquiries Freight Services UPS offers multiple options for shipments over 150 pounds or 68 kilograms. UPS Express Critical upsexpresscritical.com UPS Freight LTL and Truckload (LTL) (TL) Air Freight Ocean Freight UPS Worldwide Express Freight ups.com/worldwideexpressfreight PICK-UPS ( ) Connect with UPS Follow us on Like us on Facebook facebook.com/ups Watch us on YouTube youtube.com/ups Join us on LinkedIn linkedin.com/company/ups Stay on top of the latest UPS news, announcements and critical updates via at ups.com/subscribe/ca.

7 How To Use This Guide Section 1 PREPARING A SHIPMENT Packaging Guidelines Package Pages 6 7 UPS Worldwide Express Freight, Air Freight and Less-Than-Truckload Pages 9 11 Determine the Weight and Size Package Page 8 UPS Worldwide Express Freight Page 12 Air Freight Page 13 Section 2 SHIPPING SERVICES AND RATES Pages Section 3 IMPORT SERVICES AND RATES INTO CANADA PAGES Section 4 CUSTOMS BROKERAGE PAGES Section 5 UPS FREIGHT FORWARDING PAGES Section 6 VALUE-ADDED SERVICES PAGES 83 96

8 SHIPPERS INTERNATIONAL (123) TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ SHIP TO: 12 LBS 1 OF 2 JOHN SMITH (987) ABC COMPANY BUILDING 3 FLOOR MAIN STREET SALT LAKE CITY UT UPS GROUND TRACKING #: 1Z E Packaging Guidelines: Package ups.com PICK-UPS Packaging Guidelines Pack age We offer a variety of free packaging for most air and international services. Customers with a UPS account can request supplies,. free of charge, by selecting Order Supplies from the left side of the ups.com homepage or by calling PICK-UPS. Provided Packaging Packaging Type* UPS Express Envelope Available in legal and letter sizes UPS Express Pak UPS Express Pad Pak UPS Express Hard Pak UPS Express Box UPS Express Tube All other packaging * See page 90 for package dimensions. Billable Weight Up to 1 pound or 0.5 kilograms: Special flat rate pricing Over 1 pound or 0.5 kilograms and up to 3 pounds or 1.5 kilograms: The UPS Pak rate will apply Over 3 pounds or 1.5 kilograms: Charges are based on actual weight and rated as a package..up to 3 pounds or 1.5 kilograms: Special flat rate pricing Over 3 pounds or 1.5 kilograms: Charges are based on actual weight and rated as a package..compare the actual weight to the dimensional weight; the greater of these is the billable weight Compare the actual weight to the dimensional weight; the greater of these is the billable weight Reminders There is no limit on the number of pieces per shipment or the total weight of a shipment. However, for each individual package,. the following weight and size restrictions apply: maximum weight of 150 pounds or 68 kilograms per package maximum length of 108 inches or 270 centimetres per package maximum total of 165 inches or 419 centimetres for length and girth [(2 x width) + (2 x height)] combined Items with Special Packaging/Labelling Needs Batteries There are many kinds of batteries available today and several are regulated as Dangerous Goods in transportation. that may only be shipped by contract shippers within the UPS authorized dangerous goods service area. Bundled or Strapped Boxes Only same-sized boxes may be strapped together. Use a minimum of four criss-crossed bands, two in each. direction. Put address information on every box. When strapping packages, each box must be strong enough. to hold the total weight of the strapped bundle. Fabric and Wallpaper Rolled goods travel best when shipped in corrugated boxes. If a fabric roll is shipped in a polybag, make sure. the bag is tightly wrapped and taped against the roll to reduce the risk of tearing. Place duplicate labels. inside cores or between top layers of material. Irregularly Shaped Items and Bare Metals Completely tape down the address label. Do not use flying tags. Secure blunt, sharp or protruding edges. with taped-on pieces of corrugated cardboard. Protect the surface of the item as needed. Large or Heavy Packages For all packages weighing over 70 pounds (31.5 kilograms), a heavy weight sticker is required.. Visit ups.com or call PICK-UPS to order heavy weight stickers. Tires Apply a wide band of pressure-sensitive tape through the centre and completely around the body of the tire. so the tape is attached to itself. Attach your completed address label to the tape band where it covers the tread.. Cover the label with clear tape. UT For any additional assistance with packaging, contact the UPS Design and Testing lab at [email protected] or call Our Packaging Advisor also provides UPS packaging guidelines at ups.com. Click on the Support tab, then Shipping.

9 ups.com PICK-UPS Packaging Guidelines: Package 7 Packaging Guidelines pack age (continued) Step-by-Step Procedures 1. Use a Corrugated Box For best results, use a new box that is large enough to allow room for adequate cushioning material on all sides of the contents. If the box has already been used, remove old labels or other shipment markings from the box. Never exceed the maximum gross weight for the box, which is usually printed on the bottom flap. 2. Provide Internal Protection To properly cushion the contents of your package, wrap each item separately. Fragile articles need to be protected from each other and separated from the corners and sides of the box to prevent damage. Fragile objects require special packaging for safe shipment. Various materials can be used for cushioning and protection, including:..air-encapsulated plastic (bubble wrap)..foam-in-place (a foam sprayed into boxes to form a protective mould around contents) Corrugated dividers Use enough cushioning material to ensure that the contents won t move easily if you shake the box. 3. Close It Securely Proper closure is just as important as adequate cushioning. For best results,. use one of these types of tape:..pressure-sensitive plastic or nylon-reinforced tape that is two or more inches in width...water-activated paper tape. Use 60-pound grade tape at least three inches wide. Apply three strips to both the top and bottom of the box...water-activated reinforced tape. (Similar to the plain paper variety with reinforcing fibres that have been added for strength.) This tape requires only two centre seam strips. Do not use masking tape, cellophane tape, string or paper overwrap. 4. Use Proper Labelling For fast and efficient delivery, keep these points in mind when addressing your package:..always include the receiver s postal code with the complete street address. Include a contact name and telephone number for the receiver...include the apartment or unit number, if applicable...when addressing to a rural route or international destination, be sure to provide the receiver s telephone number on the label...labelling can be made easier with the help of a UPS automated shipping solution. Preparing a Shipment Checklist Rigid carton with flaps intact Items inside wrapped separately Adequate cushioning material Strong tape designed for shipping No string or paper overwrap Single address label A clear, complete delivery address A clear, complete return address Duplicate label inside carton UPS bar code label on each package For any additional assistance with packaging, contact the UPS Design and Testing lab at [email protected] or call Our Packaging Advisor also provides UPS packaging guidelines at ups.com. Click on the Support tab, then Shipping.

10 8 Determine the Weight and Size: Package ups.com PICK-UPS Determine the Weight and Size pack age Within Canada and To and From Destinations Worldwide Shipping rates are based on the weight and size of the package, as well as origin-to-destination distance. Billable weight is the weight used to calculate the rate. The billable weight will be the greater of the dimensional weight and the actual weight. How to Determine Billable Weight 1. Determine Actual Weight. Determine the actual weight by weighing the package on a scale. Round any fractional weight up to the next whole pound or kilogram. 2. Determine Dimensional Weight. Dimensional weight reflects package density, which is the amount of space a package occupies in relation to its actual weight. Determine the package dimensions (length, width, height) in inches for dimensional weight in pounds or centimetres for dimensional weight in kilograms. For each dimension, measure at the longest point, rounding each measurement to the nearest whole number (for example, 1.00 to 1.49 will be considered 1, and 1.50 to 1.99 will be considered 2). Multiply the package length by width by height to determine the package s cubic size in inches or centimetres. Divide the cubic size by 139 (166 for UPS Standard within Canada and to the U.S.) when measured in inches or by 5,000 (6,000 for UPS Standard within Canada and to the U.S.) if measured in centimetres to determine the dimensional weight. Round any fractional weight up to the next whole pound or kilogram. 3. Determine Billable Weight. Compare the package s actual weight to its dimensional weight. The greater of the two is the billable weight and should be used to calculate the rate. Determine If Large Package Surcharge Rules Apply: A package is considered a Large Package when its length plus girth. [(2 x width) + (2 x height)] combined exceeds 130 inches or 330 centimetres. Large Packages are subject to a minimum billable weight of 90 pounds or 41 kilograms. A Large Package Surcharge of $40 will also apply. An Additional Handling Fee will not be assessed when a Large Package Surcharge is applied. For a Multiple-Package Shipment: When measuring in pounds 1...Round any fractional weight up to the next whole pound. 2...Add the packages weights to find the total weight. When measuring in kilograms 1...Round any fractional weight up to the next half kilogram. 2...Add the packages weights to find the total weight. 3...Round this weight up to the next whole kilogram. Dimensional Weight Calculation L W H Dimensional Weight = in Pounds L = Length in inches W = Width in inches H = Height in inches Dimensional Weight = in Kilograms L = Length in centimetres W = Width in centimetres H = Height in centimetres L x W x H 139 (Divide by 166 for UPS Standard within Canada and to the U.S.) L x W x H 5,000 (Divide by 6,000 for UPS Standard within Canada and to the U.S.) For information on how to determine the weight and size for UPS Worldwide Express Freight, refer to page 12.

11 ups.com PICK-UPS Packaging Guidelines: UPS Worldwide Express Freight, Air Freight and Less-Than-Truckload 9 Packaging Guidelines UPS Worldwide Express Freight, Air FREIGHT AND LESS-THAN-TRUCKLOAD Preparing Your Freight Shipment UPS Worldwide Express Freight UPS Worldwide Express Freight is for palletized shipments of over 150 pounds or 68 kilograms. Preauthorization is required for all UPS Worldwide Express Freight shipments of over 4,400 pounds or 2,000 kilograms. Maximum pallet dimensions vary by origin and destination. Maximum pallet dimensions by country can be found at ups.com/palletmaximums. For UPS Worldwide Express Freight, scheduling a pickup or drop-off is required on all shipments through a UPS shipping system or ups.com, or by calling PICK-UPS. Air Freight and LTL Air freight and LTL shipments can include combinations of palletized items or boxes that are too large to ship using other UPS services. Air freight and LTL can also include multiple non-palletized pieces. UPS will accept freight ship.ments of any weight; however, minimum weight charges apply. Pre-authorization is required for air freight shipments that exceed. 120 inches in length, 84 inches in width, 76 inches in height or 5,000 pounds in weight or 305 centimetres in length,. 213 centimetres in width, 193 centimetres in height or 2,268 kilograms. in weight. Palletized Freight Palletizing freight helps multiple-piece shipments remain together and provides increased protection from damage. Each pallet, including its contents, is considered one piece. Non-Palletized Freight Loose items, such as boxes or containers that have not been secured to a pallet, are considered nonpalletized freight. Each loose item is considered one piece and can be shipped via air freight or. LTL services. Preparing a Shipment Palletizing Your Shipment UPS Worldwide Express Freight, Air Freight and LTL Pallets are portable rigid platforms used to consolidate shipments and allow for ease of freight movement. Quality pallets are commonly made of either wood* or plastic and can weigh between 20 and 70 pounds or 9 and. 32 kilo.grams. Pallets should be large enough to accommodate the shipment without overhang. Anything overhanging the pallet edges may be damaged from punctures, abrasions and compression. UPS Worldwide Express Freight shipments must be palletized, stackable, able to be lifted by forklift, and shrink wrapped or bonded to the pallet. For air freight shipments, if your non-palletized shipment does not meet the minimum billable weight per piece, consider palletizing prior to UPS pickup. Step-by-Step The following are basic step-by-step instructions for palletizing your freight for UPS Worldwide Express Freight, air freight and LTL shipments. Palletizing Your Shipment 1. Select Pallets...Choose pallets large enough to prevent overhang of shipment pieces...pallets must be sturdy enough to support the load. 1...select a four-way entry pallet for your freight shipment. 2...stack boxes in columns. Avoid placing freight beyond pallet edges. 3...Use strapping with stretch wrap to secure boxes to the pallet....select pallets with closely spaced pallet deck boards....never exceed the rated capacity of your pallet....do not select pallets with broken boards or protruding nail heads....pallets with four-way forklift entry are preferred as they help to improve handling and reduce the possibility of damage to the shipment. 2. Stack Boxes on Pallet. For shipments that contain boxes or stackable pieces:..ensure cartons are of proper strength to withstand stacking. * international shipments of pallets made of wood and wood packaging materials in general must comply with ISPM15, Regulations for Wood Packaging Materials in International Trade. For additional information refer to the International Plant Protection Convention website at

12 10 Packaging Guidelines: UPS Worldwide Express Freight, Air Freight and Less-Than-Truckload ups.com PICK-UPS Packaging Guidelines UPS Worldwide Express Freight, Air Freight and Less-Than-Truckload (continued) Step-by-Step (continued)...securely close, staple and/or seal cartons....protect product from internal vibration with proper amounts of dunnage within cartons; no void areas/spaces between product or on top of carton....remove old labels from shipping cartons and product....affix labels with complete address information for the shipper and the consignee to each piece....align boxes in columns, corner to corner, for the greatest stacking strength....avoid interlocking or rotating layer patterns....do not align corners over the spaces between pallet deck boards....boxes should not extend past the pallet edges....do not pyramid the boxes; keep the top layer flat to prevent damage from top loads....use a slip sheet under the load and every third layer when possible to help distribute the weight evenly and protect the bottom layer. 3. Secure Shipment to Pallet....Use a minimum of 60 gauge stretch wrap, five revolutions recommended; tie to pallet and across top to prevent shifting...for air freight and LTL, label all handling units with shipper/ consignee information and PRO #s (label all four vertical sides interior and exterior of the shrink wrapping); use markers if having adhesion issues....to ensure stability, corner boards and banding are recommended....use three-way locking nailed corners (not staples) on crates; angle board must extend from the deck board to the top of the pallet load....insert layers of cardboard between layers of freight to absorb vibration; distribute the weight evenly. Protecting Your Palletized Shipment from Damage 4. Label Shipment....For UPS Worldwide Express Freight, label each pallet with a label on each side of the pallet and on top of the pallet with telephone numbers and complete address information, including postal code, of the shipper and the consignee...for air freight, label each pallet with telephone numbers and complete address information, including postal code of the shipper and the consignee....ensure information on the Bill of Lading (BOL) matches the shipment....indicate the proper location on the BOL and check the contract/tariff for liability limits if excess Declared Value is needed. Solution Corner/Edge Boards Strapping or Banding Stretch Wrapping Top/Bottom Load Protector Description Increases vertical stacking strength, prevents damage to corner edges and stabilizes the load. Should extend to the full height and length of the load and should be used on all corners. Prevents pieces from getting lost or separated from the load...should be drawn tightly to the load, possibly requiring running it underneath the top deck boards. of the pallet. Use as an effective way to keep all pieces of a shipment together. Should first be applied around the pallet and continued upward around the load. Must be tight to prevent load shifting. Capture the pallet when wrapping bottom layer. Designed to stabilize the load, not to secure it to the pallet. Strapping or banding should be used in conjunction with stretch wrap to secure the load to the pallet. Layers of corrugated fibreboard or heavy paperboard. Use to help evenly distribute the weight of shipments that can be stacked upon one another. For any additional assistance with freight packaging, contact the UPS Package Design and Testing Lab at [email protected] or call

13 ups.com PICK-UPS Packaging Guidelines: Air Freight and LTL 11 Packaging Guidelines Air Freight and Less-Than-Truckload Preparing Non-Palletized Freight* If you do not plan to secure your shipment to pallets, follow the steps below for air freight and LTL services. UPS Worldwide Express Freight does not accept non-palletized shipments. 1...ship freight in corrugated boxes (avoid reusing boxes), crates or shipping containers. 2...Use a container strong enough to support the weight of contents. 3...Use at least 2 inches or. 5 centi.metres of appropriate cushioning material to protect internal items from each other and the corners, sides, top and bottom of containers. Appropriate cushioning material would include corrugated fibreboard, multiple layers of folded newspaper, styrofoam sheets, packing blankets, etc. * UPS Worldwide Express Freight does not accept non-palletized freight shipments. 4...Reinforce edges to protect from bending. 5...securely seal closures and seams with reinforced tape. 6...Label each piece with telephone numbers and complete address information, including postal code, of the shipper and the consignee. Preparing a Shipment Preparing for Pickup Air Freight and LTL Pickup is available for all air freight and LTL services. Your freight pickup request. is initiated when you Create a Shipment for freight using WorldShip and My LTL Freight, or on ups.com. Refer to the. UPS Air Freight Terms and Conditions of Contract for Services in the United States, Canada, and International at. ups-scs.com/terms for more information. Some air freight shipment pickup requests require pre-authorization. How to Label Air Freight and LTL Shipments Each piece of palletized or non-palletized freight must be clearly marked with telephone numbers and complete address information, including postal code, of the shipper and the consignee. Indicate on freight labels if any pieces require C.O.D. service. Pallets Barrels and Drums Crates Coils Rugs and Carpets Boxes Bags Bundles Bales Reels Rolls Pails

14 12 Determine the Weight and Size: UPS Worldwide Express Freight ups.com PICK-UPS Determine the Weight and Size UPS Worldwide Express Freight To Destinations Worldwide For Palletized Shipments of Over 150 Pounds or 68 Kilograms Shipping rates are based on the shipment weight, including the weight and size of the pallet, as well as origin-to-destination distance. Billable weight is the weight used to calculate the rate. The billable weight will be the greater of the dimensional weight and the actual weight. How to Determine Billable Weight 1. Determine Actual Weight. Actual weight is the weight of the items on the pallet and the weight of the pallet, rounded up to the next whole pound or kilogram. Use a scale to determine the weight. Round any fractional weight up to the next whole pound or kilogram. 2. Determine Dimensional Weight. Dimensional weight reflects pallet density, which is the amount of space a pallet occupies in relation to its actual weight. Dimensional weight may apply to all UPS Worldwide Express Freight shipments. Determine the pallet dimensions (length, width, height) in inches for dimensional weight in pounds or centimetres for dimensional weight in kilograms. For each dimension, measure at the longest point, rounding each measurement to the nearest whole number (for example, 1.00 to 1.49 will be considered 1, and 1.50 to 1.99 will be considered 2). Multiply the pallet length by the width by the height. The result is the cubic size in inches or centimetres. For international shipments: For export and import shipments, divide the cubic size by 139 when Dimensional Weight Calculation: Canada Export and Import measured in inches or by 5,000 if measured in centimetres to determine the dimensional weight. Round any fractional weight up to the next whole pound or kilogram. To convert kilograms into pounds, multiply the result by Round any fraction of a pound up to the next whole pound weight rate. To convert pounds into kilograms, multiply the result by Round any fraction of a kilogram up to the next whole kilogram weight rate. 3. Determine Billable Weight. Compare the pallet s actual weight to its dimensional weight. The greater of the two is the billable weight, which should be used to calculate the rate. Dimensional Weight = in Pounds L x W x H 139 H L = Length in inches W = Width in inches H = Height in inches Dimensional Weight = in Kilograms L x W x H 5,000 L For example: W L = Length in centimetres W = Width in centimetres H = Height in centimetres Billable Weight Calculation in Pounds (for multiple-pallet shipments) For a shipment with three pallets weighing 600 lb, 800 lb and 1,000 lb. All pallets are the same cubic size with the following dimensions: 48 in. x 40 in. x 60 in. 1. Determine Actual Weight. Actual Weight = 600 lb lb + 1,000 lb = 2,400 lb 2. Determine Dimensional Weight. Pallet Dimensional Weight = 48 in. x 40 in. x 60 in. = 829 lb Compare the pallet s actual weight to its dimensional weight. The greater of the two is the billable weight, which should be. used to calculate the rate. 3. Determine Billable Weight. Shipment Billable Weight = 829 lb lb + 1,000 lb = 2,658 lb For information on how to determine the weight and size for package shipments, refer to page 8.

15 ups.com PICK-UPS Determine the Weight and Size: Air Freight 13 Determine the Weight and Size Air Freight To Destinations Worldwide Determine Billable Weight* Compare the freight shipment s minimum billable weight, actual weight and dimensional weight. The greatest of the three is the billable weight and should be used to calculate the rate. 1. Minimum billable shipment weight.*...minimum billable weight for loose items is the greater of 151 pounds/69 kilograms or the number of pieces multiplied. by 20 pounds/9 kilograms. Preparing a Shipment Services Minimum Weight per Piece Minimum Weight per Shipment UPS Next Day Air Freight, UPS Next Day Air Freight NGS, UPS 2nd Day Air Freight, UPS 2nd Day Air Freight NGS, UPS 3 Day Freight, UPS 3 Day Freight NGS 20 pounds/9 kilograms 151 pounds/69 kilograms 2. Determine actual weight and round up any fraction of a pound or kilogram to the next whole pound or kilogram. 3. Determine dimensional weight. For each dimension, measure at the longest point, rounding each measurement to the nearest whole number. Multiply the shipment length by the width by the height. The result is the cubic size. Divide the cubic size by the dimensional weight factor located in the matrix below to determine the dimensional weight. Services Dimensional Weight Factor (Inches/Pounds) Dimensional Weight Factor (Centimetres/Kilos) UPS Air Freight Direct, UPS Air Freight Consolidated 166 6,000 UPS Next Day Air Freight, UPS Next Day Air Freight NGS, UPS 2nd Day Air Freight, UPS 2nd Day Air Freight NGS, UPS 3 Day Freight, UPS 3 Day Freight NGS 139 5,000 To convert metric measurements into pounds, multiply the result by To convert imperial measurements into kilograms, multiply the result by Increase any fraction to the next whole pound or kilogram. The chart below provides examples of billable weight calculations in pounds. Freight Billable Weight: Minimum Billable Shipment Weight Number Min. Dimensional Dimensional of Pieces Type Length Each Width Each Height Each Weight Each Billable Weight Actual Weight Billable Weight 5 Loose items 10" 10" 10" 20 lb 151 lb 100 lb 31 lb 36 lb 151 lb Freight Billable Weight: Minimum Billable Weight Per Piece Within and between Canada, the U.S. and Puerto Rico** Number of Pieces Min. Billable Weight Dimensional 166 Dimensional 139 Type Length Each Width Each Height Each Weight Each Actual Weight Billable Weight 20 Loose items 10" 10" 10" 15 lb 20 lb 300 lb 121 lb 144 lb 400 lb Freight Billable Weight: Actual Weight Number of Pieces Min. Billable Weight Dimensional 166 Dimensional 139 Type Length Each Width Each Height Each Weight Each Actual Weight Billable Weight 20 Loose items 10" 10" 10" 25 lb 151 lb 500 lb 121 lb 144 lb 500 lb Freight Billable Weight: Dimensional Weight Number of Pieces Min. Billable Weight Dimensional Dimensional Weight 139 Type Length Each Width Each Height Each Weight Each Actual Weight Billable Weight 2 Loose items 30" 25" 20" 70 lb 151 lb 140 lb 181 lb 216 lb 216 lb Freight Billable Weight: Using a Pallet*** Number Min. Dimensional Dimensional of Pieces Type Le ngth Each Width Each Height Each Shipment Weight Pallet Weight Billable Weight Actual Weight Billable Weight 1 Pallet 35" 35" 35" 315 lb 40 lb 151 lb 355 lb 259 lb 309 lb 355 lb * The minimum billable shipment weight applies to all air freight services within Canada, to the U.S. and Puerto Rico. For UPS Air Freight Direct and UPS Air Freight Consolidated, a minimum shipment dollar amount is applied. Refer to the UPS Air Freight Terms and Conditions of Contract for Services in the United States, Canada, and International at ups-scs.com/terms for more information or call ** The minimum billable weight of 20 pounds per loose piece applies to air freight within Canada, to the U.S. and Puerto Rico only. If your non-palletized shipment does not meet the minimum weight of 20 pounds per piece, consider palletizing. Palletizing will ensure your shipment does not fall below the per-piece minimum billable charge. *** Pallet billable weight is equal to the shipment weight (315 pounds) plus the weight of a pallet (approximately 40 pounds). Note: Each pallet with its secured contents is entered as one piece.

16 How To Use This Guide Section 1 PREPARING A SHIPMENT PAGES 5 13 Section 2 SHIPPING SERVICES AND RATES Shipping Worldwide Pages Shipping to the U.S. and Mexico Pages Shipping within Canada Pages Section 3 IMPORT SERVICES AND RATES INTO CANADA PAGES Section 4 CUSTOMS BROKERAGE PAGES Section 5 UPS FREIGHT FORWARDING PAGES Section 6 VALUE-ADDED SERVICES PAGES 83 96

17 ups.com PICK-UPS Services at a Glance 15 Ship WORLDWIDE for Guaranteed* On-Time Delivery Service Delivered By Destinations Other Information page SAME DAY UPS Express Critical 2 DAYS+ UPS Worldwide Express Plus..specific delivery commitment, including expected delivery time and day, provided. at time of booking..best available delivery method Guaranteed 9 a.m. delivery: Second business day to Europe Second or third business day to Asia..Day-definite delivery to other destinations worldwide..domestic, to the U.S. and international service to more than. 220 countries and territories worldwide..to more than 30 countries and territories including major business centres in Asia and Europe..Pickup and delivery available 24 hours a day, seven days a week, 365 days a year..full range of services including surface, air, enhanced secure transit, hand-carry or chartered aircraft..call or visit. upsexpresscritical.com for more information..to determine the shipping rate for UPS Worldwide Express Plus service, refer to the appropriate UPS Worldwide Express rate and add $70 per shipment..rates include door-to-door delivery with in-house customs clearance** 15 Shipping Services and Rates UPS Worldwide Express..Guaranteed time-definite delivery by. 10:30 a.m., noon, or 2 p.m. on the second business day to Europe, Latin America and select destinations in Asia..Day-definite delivery by 10:30 a.m., noon, or 2 p.m. to other destinations worldwide..to more than 60 countries and.territories worldwide..saturday Delivery available to certain destinations..rates include door-to-door delivery with in-house customs clearance** 16 UPS Worldwide Express Freight..Guaranteed end-of-day delivery:..second business day to Europe and Latin America Second or third business day to Asia..Day-definite delivery to other destinations worldwide..to more than 50 countries and. territories worldwide..for palletized shipments of more than. 150 pounds or 68 kilograms..rates include in-house customs clearance**..door-to-door and non door-to-door services available..saturday Delivery available to certain destinations 22 UPS Worldwide Express Saver..Guaranteed end-of-day delivery:..second business day to Europe and. Latin America..second or third business day to Asia..Day-definite delivery to other destinations worldwide..to more than 220 countries and territories worldwide..rates include door-to-door delivery with in-house customs clearance** 18 3 DAYS+ UPS Worldwide Expedited..Guaranteed day-definite delivery within three to five business days, depending on destination..to more than 220 countries and territories worldwide..rates include door-to-door delivery with in-house customs clearance** 20 * U PS guarantees delivery of your shipment on time, as scheduled or your money back when brokerage service is provided by UPS or its designate. time in transit varies based on origin and destination. Please obtain specific shipment details at ups.com or call PICK-UPS. ** When provided by UPS or its designate. Worldwide 2 DAY S+ UPS Worldwide Express Plus..UPS guarantees delivery by 9 a.m. on the second business day to major business centres in Asia and Europe. Day-definite delivery is available to other destinations worldwide...visit ups.com to confirm whether UPS Worldwide Express Plus service is available to your destination...to determine the shipping rate for UPS Worldwide Express Plus service, refer to the rate chart on the following page for shipping by UPS Worldwide Express to worldwide locations and add $70 per shipment.

18 16 Worldwide ups.com PICK-UPS 2 DAYS+ UPS Worldwide Express Guaranteed delivery by 10:30 a.m., noon or 2 p.m. on the..second business day to most countries in Europe and Latin America and select destinations in Asia. Day-definite delivery to other..destinations worldwide. UPS Envelope UPS Pak ZONES KG LB up to 1 lb/0.5 kg $74.95 $76.15 $75.60 $80.15 $89.40 $87.80 $ $ $ $ up to 3 lb up to 1.5 kg , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

19 ups.com PICK-UPS Worldwide 17 2 DAYS+ UPS Worldwide Express ZONES KG LB $ $ $ $ $ $ $1, $1, $1, $1, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , for shipments lb, Add. price per lb. to the 100. lb price lb + $1, $1, $1, $1, $1, $1, $1, $1, $1, $2, lb $11.10 $11.75 $11.15 $12.85 $16.60 $16.15 $19.00 $19.35 $19.00 $24.95 for shipments kg, Add price. per kg to. the 46 kg. price kg + $1, $1, $1, $1, $1, $1, $1, $1, $1, $2, kg $24.70 $26.15 $24.85 $28.60 $36.95 $35.95 $42.30 $43.10 $42.30 $55.55 for shipments. over. 150 lb/68 kg,. Multiply. total weight. by the appropriate. price. below lb $10.99 $11.68 $11.07 $12.78 $16.22 $16.07 $18.92 $19.32 $18.92 $ kg $24.24 $25.75 $24.40 $28.18 $35.77 $35.43 $41.71 $42.61 $41.71 $54.85 minimum rate $1, $1, $1, $1, $2, $2, $2, $2, $2, $3, UPS Billing Centre A single online interface where you can receive automatic notifications of new UPS bills, pay UPS bills electronically, analyze UPS billing data, dispute charges and consolidate all records related to UPS billing. Log in with your. My UPS ID. Shipping Services and Rates

20 18 Worldwide ups.com PICK-UPS 2 DAYS+ UPS Worldwide Express Saver Guaranteed..second business day..delivery to most countries in Europe and Latin..America and select destinations in Asia. Day-definite delivery available to other..destinations.worldwide. UPS Envelope UPS Pak ZONES KG LB up to 1 lb/0.5 kg $71.20 $72.40 $71.80 $76.15 $84.85 $83.40 $ $ $ $ up to 3 lb up to 1.5 kg , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

21 ups.com PICK-UPS Worldwide 19 2 DAYS+ UPS Worldwide Express Saver KG LB $ $ $ $ $ $ $1, $1, $1, $1, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , for shipments lb, Add. price per lb. to the 100. lb price lb $1, $1, $1, $1, $1, $1, $1, $1, $1, $2, ZONES lb $10.50 $11.15 $10.55 $12.25 $15.35 $15.35 $18.05 $18.40 $18.00 $21.95 for shipments kg, Add price. per kg to. the 46 kg. price kg $1, $1, $1, $1, $1, $1, $1, $1, $1, $2, kg $23.40 $24.85 $23.50 $27.30 $34.20 $34.20 $40.20 $41.00 $40.10 $48.90 for shipments. over. 150 lb/68 kg,. Multiply. total weight. by the appropriate. price. below lb 69+ kg $10.44 $23.02 $11.08 $24.43 $10.50 $23.15 $12.13 $26.75 $15.27 $33.67 $15.26 $33.65 $17.96 $39.60 $18.34 $40.44 $17.96 $39.60 $21.89 $48.27 minimum rate $1, $1, $1, $1, $2, $2, $2, $2, $2, $3, UPS carbon neutral Offset the climate impact of your.shipment for as little as $0.05 per.package. See.. page 86. Shipping Services and Rates

22 20 Worldwide ups.com PICK-UPS 3 DAYS+ UPS Worldwide Expedited Guaranteed delivery within three to five business days depending on the destination. KG LB ZONES $82.60 $87.00 $83.00 $96.75 $ $ $ $ $ $ , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,237.05

23 ups.com PICK-UPS Worldwide 21 3 DAYS+ UPS Worldwide Expedited KG LB $ $ $ $ $ $ $1, $1, $1, $1, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , for shipments lb, Add. price per lb. to the 100. lb price lb $ $1, $ $1, $1, $1, $1, $1, $1, $2, ZONES lb $6.50 $6.45 $7.20 $7.75 $12.15 $11.65 $11.25 $11.70 $12.85 $14.05 for shipments kg, Add price. per kg to. the 46 kg. price kg kg + $ $14.50 $1, $14.35 $ $16.05 $1, $17.25 $1, $27.05 $1, $25.95 $1, $25.05 $1, $26.05 $1, $28.60 $2, $31.30 for shipments. over. 150 lb/68 kg,. Multiply. total weight. by the appropriate. price. below lb 69 + kg $5.83 $12.86 $6.36 $14.02 $6.67 $14.71 $7.59 $16.74 $11.07 $24.41 $11.12 $24.52 $11.20 $24.70 $11.33 $24.98 $12.13 $26.75 $13.28 $29.28 minimum rate $1, $1, $1, $1, $2, $2, $2, $2, $2, $2, Shipping Services and Rates

24 22 Worldwide ups.com PICK-UPS 2 DAYS+ UPS Worldwide Express Freight Palletized Shipments of More Than 150 Pounds or 68 Kilograms Guaranteed second business day delivery to Europe, Latin America and select destinations in Asia and third business day to other destinations in Asia. Day-definite delivery available to other destinations worldwide. MULTIPLY TOTAL WEIGHT BY THE APPROPRIATE PRICE BELOW Door-to-Door Zones lb $10.41 $11.04 $10.48 $12.10 $15.24 $15.24 $17.93 $18.32 $17.93 $ $10.41 $11.04 $10.48 $12.10 $15.24 $15.24 $17.93 $18.32 $17.93 $ $9.73 $10.90 $9.80 $10.88 $15.24 $15.24 $17.93 $18.17 $17.93 $ ,000 1,999 $8.91 $10.49 $8.98 $10.45 $15.24 $15.24 $17.93 $17.76 $17.93 $ ,000+ $8.91 $10.49 $8.98 $10.45 $15.24 $15.24 $17.93 $17.76 $17.93 $17.69 minimum rate $1, $1, $1, $1, $2, $2, $2, $2, $2, $2, KG $22.95 $24.34 $23.10 $26.68 $33.60 $33.60 $39.53 $40.39 $39.53 $ $22.95 $24.34 $23.10 $26.68 $33.60 $33.60 $39.53 $40.39 $39.53 $ $21.45 $24.03 $21.61 $23.99 $33.60 $33.60 $39.53 $40.06 $39.53 $ $19.64 $23.13 $19.80 $23.04 $33.60 $33.60 $39.53 $39.15 $39.53 $ $19.64 $23.13 $19.80 $23.04 $33.60 $33.60 $39.53 $39.15 $39.53 $39.00 minimum rate $1, $1, $1, $1, $2, $2, $2, $2, $2, $2, Door-to-door refers to shipments picked up and delivered to addresses designated by the shipper.

25 ups.com PICK-UPS Worldwide 23 2 DAYS+ UPS Worldwide Express Freight Palletized Shipments of More Than 150 Pounds or 68 Kilograms MULTIPLY TOTAL WEIGHT BY THE APPROPRIATE PRICE BELOW Non Door-to-Door: Drop-off or Hold at Location Zones lb $10.36 $10.99 $10.42 $12.03 $15.18 $15.17 $17.88 $18.26 $17.88 $ $10.36 $10.99 $10.42 $12.03 $15.18 $15.17 $17.88 $18.26 $17.88 $ $9.68 $10.84 $9.74 $10.82 $15.18 $15.17 $17.88 $18.11 $17.88 $ ,000 1,999 $8.84 $10.42 $8.91 $10.39 $15.18 $15.17 $17.88 $17.70 $17.88 $ ,000+ $8.84 $10.42 $8.91 $10.39 $15.18 $15.17 $17.88 $17.70 $17.88 $17.62 minimum rate $1, $1, $1, $1, $2, $2, $2, $2, $2, $2, KG $22.84 $24.23 $22.97 $26.52 $33.47 $33.44 $39.42 $40.26 $39.42 $ $22.84 $24.23 $22.97 $26.52 $33.47 $33.44 $39.42 $40.26 $39.42 $ $21.34 $23.90 $21.47 $23.85 $33.47 $33.44 $39.42 $39.93 $39.42 $ $19.49 $22.97 $19.64 $22.91 $33.47 $33.44 $39.42 $39.02 $39.42 $ $19.49 $22.97 $19.64 $22.91 $33.47 $33.44 $39.42 $39.02 $39.42 $38.85 minimum rate $1, $1, $1, $1, $2, $2, $2, $2, $2, $2, Saturday Delivery Last minute shippers can benefit by choosing the Saturday Delivery option to select destinations with UPS Worldwide Express Freight. Shipping Services and Rates Non Door-to-Door: Drop-off and Hold at Location lb $10.30 $10.94 $10.36 $11.98 $15.13 $15.12 $17.82 $18.19 $17.82 $ $10.30 $10.94 $10.36 $11.98 $15.13 $15.12 $17.82 $18.19 $17.82 $ $9.62 $10.77 $9.69 $10.76 $15.13 $15.12 $17.82 $18.03 $17.82 $ ,000 1,999 $8.79 $10.37 $8.85 $10.34 $15.13 $15.12 $17.82 $17.63 $17.82 $ ,000+ $8.79 $10.37 $8.85 $10.34 $15.13 $15.12 $17.82 $17.63 $17.82 $17.56 minimum rate $1, $1, $1, $1, $2, $2, $2, $2, $2, $2, KG $22.71 $24.12 $22.84 $26.41 $33.36 $33.33 $39.29 $40.10 $39.29 $ $22.71 $24.12 $22.84 $26.41 $33.36 $33.33 $39.29 $40.10 $39.29 $ $21.21 $23.74 $21.36 $23.72 $33.36 $33.33 $39.29 $39.75 $39.29 $ $19.38 $22.86 $19.51 $22.80 $33.36 $33.33 $39.29 $38.87 $39.29 $ $19.38 $22.86 $19.51 $22.80 $33.36 $33.33 $39.29 $38.87 $39.29 $38.71 minimum rate $1, $1, $1, $1, $2, $2, $2, $2, $2, $2, Zones Drop-off refers to shipments that are dropped off at a UPS Worldwide Express Freight Centre and delivered to a designated address. Hold at Location refers to shipments picked up at a designated address and held at a UPS Worldwide Express Freight Centre for pickup. Drop-off and Hold at Location refers to shipments that are dropped off and held at a UPS Worldwide Express Freight Centre for pickup.

26 How To Use This Guide Section 1 PREPARING A SHIPMENT PAGES 5 13 Section 2 SHIPPING SERVICES AND RATES (cont d) Shipping Worldwide Pages Shipping to the U.S. and Mexico Pages Shipping within Canada Pages Section 3 IMPORT SERVICES AND RATES INTO CANADA PAGES Section 4 CUSTOMS BROKERAGE PAGES Section 5 UPS FREIGHT FORWARDING PAGES Section 6 VALUE-ADDED SERVICES PAGES 83 96

27 ups.com PICK-UPS Services at a Glance 25 Ship to the UNITED STATES and MEXICO for Guaranteed* On-Time Delivery Service Delivered By Destinations Other Information page URGENT UPS Express Critical 1 day+ UPS Express. Early.specific delivery commitment, including expected delivery time and day, provided at time of booking..best available delivery method Guaranteed next business day delivery: By 8 a.m. to major cities in the contiguous states By 8:30 a.m., 9 a.m. or 9:30 a.m. to most.. other cities Up to 2 p.m. to additional extended.. delivery locations..guaranteed next business day delivery: By 10:30 a.m. or noon to the U.S. By 2 p.m. for documents to Mexico..To the U.S. and Mexico..To the U.S...Pickup and delivery available 24 hours a day, seven days a week, 365 days a year..full range of services, including surface, air, enhanced secure transit, hand-carry. or chartered aircraft..call or visit. upsexpresscritical.com for more information..saturday Delivery available to certain.destinations..rates include door-to-door delivery with in-house customs clearance** 26 Shipping Services and Rates UPS Express..To the U.S. and Mexico..saturday Delivery available to certain. destinations..rates include door-to-door delivery with in-house customs clearance** 28 UPS Worldwide Express Freight..Guaranteed end of day delivery:..next business day to most U.S..metropolitan areas..second business day to most destinations in Mexico To the U.S. and Mexico..For palletized shipments of more than. 150 pounds or 68 kilograms..rates include in-house customs clearance**..door-to-door and non door-to-door services available..saturday Delivery available to certain destinations To the U.S. and Mexico..Rates include door-to-door delivery with in-house customs clearance** 38 UPS Express Saver..Guaranteed end of next business day. delivery to the U.S. and for documents. to Mexico 30 2 days+ UPS Expedited 3 DAYS UPS 3 Day Select SCHEDULED DAY UPS Standard..Guaranteed day-definite delivery:..second business day to the U.S...Third business day to Mexico..Guaranteed day-definite delivery on the third business day to all addresses in the. 48 contiguous states..day-definite delivery to all addresses in the 48 contiguous states To the U.S. and Mexico..Rates include door-to-door delivery with in-house customs clearance** To the U.S...Rates include door-to-door delivery with in-house customs clearance** To the U.S * UPS guarantees delivery of your shipment on time, as scheduled or your money back when brokerage service is provided by UPS or its designate. Time in Transit varies based on origin and destination. Please obtain specific shipment details at ups.com or call PICK-UPS. ** When provided by UPS or its designate.

28 26 United States ups.com PICK-UPS 1 DAY UPS Express Early Guaranteed on-time overnight delivery on business days by 8 a.m. to major cities in the 48 contiguous states and by 8:30 a.m., 9 a.m. or 9:30 a.m. to most other cities. Additional extended delivery locations are. guaranteed up to 2 p.m. UPS Envelope UPS Pak ZONES 300 KG LB up to 1 lb/0.5 kg $ $ $ $ $ $ $ up to 3 lb up to 1.5 kg

29 ups.com PICK-UPS United States 27 1 DAY UPS Express Early 300 KG LB $ $ $ $ $ $ $ for shipments lb, Add price. per lb to the 100. lb price lb $ $ $ $ $ $ $ ZONES lb $6.40 $6.40 $6.40 $6.45 $6.50 $6.50 $6.55 for shipments kg, Add price per. kg to the 46 kg. price kg $ $ $ $ $ $ $ kg $14.25 $14.25 $14.25 $14.35 $14.50 $14.50 $14.60 for shipments. over 150. lb/68 kg, Multiply. total weight. by the appropriate. price below lb 69+ kg $6.35 $14.00 $6.37 $14.05 $6.38 $14.07 $6.40 $14.11 $6.42 $14.16 $6.43 $14.18 $6.44 $14.20 minimum rate $ $ $ $ $ $ $ Shipping Services and Rates

30 28 United States and Mexico ups.com PICK-UPS 1 DAY+ UPS Express Guaranteed next.business day delivery by 10:30 a.m., noon or 2 p.m. to the U.S. and for documents to Mexico. UPS Envelope UPS Pak United States Mexico ZONES 300 KG LB up to 1 lb/0.5 kg $46.65 $46.75 $46.80 $46.90 $46.95 $47.05 $47.20 $75.05 $96.15 up to 3 lb up to 1.5 kg

31 ups.com PICK-UPS United States and Mexico 29 1 DAY+ UPS Express 300 KG LB $ $ $ $ $ $ $ $ $ , , , , , , , , , , , , , , , , , , , , , , , , , , , , for shipments lb, Add price. per lb to. the 100 lb price lb $ $ $ $ $ $ $ $1, $1, United States ZONES lb $6.00 $6.00 $6.05 $6.05 $6.05 $6.10 $6.10 $11.20 $11.25 for shipments kg, Add price. per kg to the. 46 kg price kg $ $ $ $ $ $ $ $1, $1, kg $13.35 $13.35 $13.45 $13.45 $13.45 $13.60 $13.60 $24.95 $25.05 for shipments. over. 150 lb/68 kg,. Multiply total. weight by. the appropriate. price below lb 69+ kg $5.94 $13.10 $5.97 $13.16 $5.98 $13.19 $6.00 $13.23 $6.01 $13.25 $6.03 $13.30 $6.07 $13.38 $11.13 $24.54 $11.18 $24.65 minimum rate $ $ $ $ $ $ $ $1, $1, Mexico Shipping Services and Rates

32 30 United States and Mexico ups.com PICK-UPS 1 DAY+ UPS Express Saver Guaranteed end of next business day delivery to the U.S. and for documents to Mexico. UPS Envelope UPS Pak United States Mexico ZONES 300 KG LB up to 1 lb/0.5 kg $44.25 $44.40 $44.45 $44.55 $44.60 $44.70 $44.80 $71.35 $94.20 up to 3 lb up to 1.5 kg

33 ups.com PICK-UPS United States and Mexico 31 1 DAY+ UPS Express Saver United States Mexico ZONES 300 KG LB $ $ $ $ $ $ $ $ $ , , , , , , , , , , , , , , , , , , , , , , for shipments lb, Add price. per lb to. the 100 lb price lb $ $ $ $ $ $ $ $1, $1, lb $5.75 $5.75 $5.75 $5.75 $5.80 $5.80 $5.80 $10.65 $10.80 for shipments kg, Add price. per kg to the. 46 kg price kg $ $ $ $ $ $ $ $1, $1, kg $12.80 $12.80 $12.80 $12.80 $12.90 $12.90 $12.90 $23.70 $24.05 for shipments. over. 150 lb/68 kg,. Multiply total. weight by. the appropriate. price below lb $5.64 $5.65 $5.68 $5.69 $5.70 $5.72 $5.74 $10.57 $ kg $12.44 $12.46 $12.52 $12.55 $12.57 $12.61 $12.66 $23.31 $23.70 minimum rate $ $ $ $ $ $ $ $1, $1, UPS Paperless Invoice Send your commercial invoices with ease. Electronic NAFTA Certificate of Origin is available for shipments between Canada and the U.S., giving you preferential duty treatment. The Upload My Forms feature allows you to upload your trade documents to travel electronically with your shipment. Available for international shipping. For more information, visit ups.com. Shipping Services and Rates

34 32 United States and Mexico ups.com PICK-UPS 2 DAYS+ UPS Expedited U.S. guaranteed delivery by the second business day to most addresses. Mexico guaranteed delivery by the third business day to most addresses. United States Mexico ZONES 381 KG LB $56.15 $57.50 $58.75 $59.35 $59.85 $60.15 $60.40 $84.65 $

35 ups.com PICK-UPS United States and Mexico 33 2 DAYS+ UPS Expedited 381 KG LB $ $ $ $ $ $ $ $ $ for shipments lb, Add price. per lb to. the 100 lb price lb $ $ $ $ $ $ $ $ $1, United States ZONES lb $3.95 $4.10 $4.15 $4.20 $4.25 $4.25 $4.25 $7.20 $7.85 for shipments kg, Add price. per kg to the. 46 kg price kg kg + $ $8.80 $ $9.15 $ $9.25 $ $9.35 $ $9.45 $ $9.45 $ $9.45 $1, $16.05 $1, $17.50 for shipments. over. 150 lb/68 kg,. Multiply total. weight by. the appropriate. price below lb 69+ kg $3.91 $8.62 $3.98 $8.78 $4.06 $8.95 $4.11 $9.06 $4.15 $9.15 $4.16 $9.17 $4.18 $9.22 $5.34 $11.77 $7.04 $15.52 minimum rate $ $ $ $ $ $ $ $1, $1, Mexico Shipping Services and Rates

36 34 United States ups.com PICK-UPS 3 DAYS UPS 3 Day Select Guaranteed delivery by the third business day to addresses in the 48 contiguous United States. ZONES KG LB $51.60 $52.85 $54.05 $54.65 $55.00 $55.25 $

37 ups.com PICK-UPS United States 35 3 DAYS UPS 3 Day Select KG LB $ $ $ $ $ $ $ for shipments lb, Add price. per lb to the 100. lb price lb $ $ $ $ $ $ $ ZONES lb $3.70 $3.75 $3.80 $3.85 $3.90 $3.90 $3.90 for shipments kg, Add price per. kg to the 46 kg. price kg kg + $ $8.25 $ $8.35 $ $8.45 $ $8.60 $ $8.70 $ $8.70 $ $8.70 for shipments. over 150. lb/68 kg, Multiply. total weight. by the appropriate. price below lb 69+ kg $3.59 $7.92 $3.66 $8.07 $3.74 $8.25 $3.78 $8.33 $3.81 $8.40 $3.84 $8.47 $3.85 $8.49 minimum rate $ $ $ $ $ $ $ Shipping Services and Rates

38 36 United States ups.com PICK-UPS SCHEDULED DAY UPS Standard Delivery by the scheduled day to every address in the 48 contiguous United States. ZONES 241 KG LB $22.50 $23.05 $23.15 $23.40 $23.55 $23.75 $

39 ups.com PICK-UPS United States 37 SCHEDULED DAY UPS Standard ZONES 241 KG LB $72.85 $78.00 $93.45 $97.10 $ $ $ for shipments lb, Add price. per lb to the 100. lb price lb + $ $ $ $ $ $ $ lb $1.25 $1.30 $1.30 $1.40 $1.55 $1.65 $1.65 for shipments kg, Add price per. kg to the 46 kg. price kg + $ $ $ $ $ $ $ kg $2.80 $2.90 $2.90 $3.10 $3.45 $3.70 $3.65 for shipments. over 150. lb/68 kg, Multiply. total weight. by the appropriate. price below lb $1.05 $1.14 $1.17 $1.27 $1.45 $1.60 $ kg $2.32 $2.51 $2.58 $2.80 $3.20 $3.53 $3.59 minimum rate $ $ $ $ $ $ $ UPS Mobile Ship and track your shipment, find UPS locations and more, on the go from your smartphone or mobile device. Visit m.ups.com or download the UPS Mobile App to your smartphone or mobile device from ups.com. Shipping Services and Rates

40 38 United States and Mexico ups.com PICK-UPS 1 DAY+ UPS Worldwide Express Freight Palletized Shipments of More Than 150 Pounds or 68 Kilograms U.S. guaranteed delivery by end of the next business day to most metropolitan areas. Mexico guaranteed end of second business day delivery to most destinations. MULTIPLY TOTAL WEIGHT BY THE APPROPRIATE PRICE BELOW Door-to-Door United States Mexico Zones lb $5.63 $5.64 $5.67 $5.68 $5.69 $5.71 $5.73 $10.54 $ $5.63 $5.64 $5.67 $5.68 $5.69 $5.71 $5.73 $10.54 $ $4.93 $4.94 $4.96 $4.97 $4.98 $5.00 $5.02 $9.86 $ ,000 1,999 $4.66 $4.68 $4.70 $4.71 $4.72 $4.73 $4.75 $9.00 $9.18 2,000+ $4.66 $4.68 $4.70 $4.71 $4.72 $4.73 $4.75 $9.00 $9.18 minimum rate $ $ $ $ $ $ $ $1, $1, KG $12.41 $12.43 $12.50 $12.52 $12.54 $12.59 $12.63 $23.24 $ $12.41 $12.43 $12.50 $12.52 $12.54 $12.59 $12.63 $23.24 $ $10.87 $10.89 $10.93 $10.96 $10.98 $11.02 $11.07 $21.74 $ $10.27 $10.32 $10.36 $10.38 $10.41 $10.43 $10.47 $19.84 $ $10.27 $10.32 $10.36 $10.38 $10.41 $10.43 $10.47 $19.84 $20.24 minimum rate $ $ $ $ $ $ $ $1, $1, Door-to-door refers to shipments picked up and delivered to addresses designated by the shipper.

41 ups.com PICK-UPS United States and Mexico 39 1 DAY+ UPS Worldwide Express Freight Palletized Shipments of More Than 150 Pounds or 68 Kilograms MULTIPLY TOTAL WEIGHT BY THE APPROPRIATE PRICE BELOW Non Door-to-Door: Drop-off or Hold at Location United States Mexico Zones lb $5.58 $5.59 $5.60 $5.61 $5.62 $5.64 $5.68 $10.48 $ $5.58 $5.59 $5.60 $5.61 $5.62 $5.64 $5.68 $10.48 $ $4.87 $4.89 $4.90 $4.91 $4.92 $4.95 $4.96 $9.81 $9.99 1,000 1,999 $4.61 $4.62 $4.63 $4.64 $4.65 $4.68 $4.69 $8.93 $9.12 Shipping Services and Rates 2,000+ $4.61 $4.62 $4.63 $4.64 $4.65 $4.68 $4.69 $8.93 $9.12 minimum rate $ $ $ $ $ $ $ $1, $1, KG $12.30 $12.32 $12.35 $12.37 $12.39 $12.43 $12.52 $23.10 $ $12.30 $12.32 $12.35 $12.37 $12.39 $12.43 $12.52 $23.10 $ $10.74 $10.78 $10.80 $10.82 $10.85 $10.91 $10.93 $21.63 $ $10.16 $10.19 $10.21 $10.23 $10.25 $10.32 $10.34 $19.69 $ $10.16 $10.19 $10.21 $10.23 $10.25 $10.32 $10.34 $19.69 $20.11 minimum rate $ $ $ $ $ $ $ $1, $1, Non Door-to-Door: Drop-off and Hold at Location United States Mexico lb $5.53 $5.54 $5.55 $5.56 $5.57 $5.59 $5.61 $10.42 $ $5.53 $5.54 $5.55 $5.56 $5.57 $5.59 $5.61 $10.42 $ $4.81 $4.82 $4.84 $4.85 $4.87 $4.90 $4.91 $9.76 $9.94 1,000 1,999 $4.55 $4.56 $4.59 $4.60 $4.61 $4.62 $4.63 $8.87 $9.06 2,000+ $4.55 $4.56 $4.59 $4.60 $4.61 $4.62 $4.63 $8.87 $9.06 minimum rate $ $ $ $ $ $ $ $1, $1, KG $12.19 $12.21 $12.24 $12.26 $12.28 $12.32 $12.37 $22.97 $ $12.19 $12.21 $12.24 $12.26 $12.28 $12.32 $12.37 $22.97 $ $10.60 $10.63 $10.67 $10.69 $10.74 $10.80 $10.82 $21.52 $ $10.03 $10.05 $10.12 $10.14 $10.16 $10.19 $10.21 $19.55 $ $10.03 $10.05 $10.12 $10.14 $10.16 $10.19 $10.21 $19.55 $19.97 minimum rate $ $ $ $ $ $ $ $1, $1, Zones Drop-off refers to shipments that are dropped off at a UPS Worldwide Express Freight Centre and delivered to a designated address. Hold at Location refers to shipments picked up at a designated address and held at a UPS Worldwide Express Freight Centre for pickup. Drop-off and Hold at Location refers to shipments that are dropped off and held at a UPS Worldwide Express Freight Centre for pickup.

42 How To Use This Guide Section 1 PREPARING A SHIPMENT PAGES 5 13 Section 2 SHIPPING SERVICES AND RATES (cont d) Shipping Worldwide Pages Shipping to the U.S. and Mexico Pages Shipping within Canada Pages Section 3 IMPORT SERVICES AND RATES INTO CANADA PAGES Section 4 CUSTOMS BROKERAGE PAGES Section 5 UPS FREIGHT FORWARDING PAGES Section 6 VALUE-ADDED SERVICES PAGES 83 96

43 ups.com PICK-UPS Services at a Glance 41 Ship within CANADA for Guaranteed* On-Time Delivery Service Delivered By Destinations Other Information page URGENT UPS Express Critical..specific delivery commitment, including expected delivery time and day, provided at time of booking Best available delivery method..most delivery times are 6 to 8 hours or less, coast to coast 1 DAY UPS Express Early..Guaranteed next business day delivery by. 9 a.m. to many metropolitan areas UPS Express..Guaranteed next business day delivery by 10:30 a.m. to most metropolitan areas UPS Express Saver..Guaranteed next business day delivery by. 3 p.m. to most metropolitan areas 2 DAYS UPS Expedited..Guaranteed second business day delivery to most metropolitan areas SCHEDULED DAY Within Canada..Pickup and delivery available 24 hours a day, seven days a week, 365 days a year..full range of services including surface, air, enhanced secure transit, hand-carry or chartered aircraft..call or visit. upsexpresscritical.com for more information Within Canada..saturday Delivery available to certain destinations Within Canada..saturday Delivery available to certain destinations Within Canada..saturday Delivery available to certain destinations Within Canada 48 UPS Standard Guaranteed day-definite delivery Within Canada Shipping Services and Rates * UPS guarantees delivery of your shipment on time, as scheduled or your money back. Time in transit varies on origin and destination. Please obtain specific shipment details at ups.com or call PICK-UPS.

44 42 Canada ups.com PICK-UPS 1 DAY UPS Express Early Guaranteed delivery by 9 a.m. on the next business day to many metropolitan areas. UPS Envelope UPS Pak ZONES KG LB up to 1 lb/0.5 kg $44.85 $46.80 $47.65 $49.25 $50.25 $53.60 $53.75 $54.90 $56.00 $63.30 $63.40 $63.55 $63.60 up to 3 lb up to 1.5 kg

45 ups.com PICK-UPS Canada 43 1 DAY UPS Express Early ZONES KG LB $78.25 $98.50 $98.85 $ $ $ $ $ $ $ $ $ $ for shipments lb,. Add price. per lb. to the 100. lb price lb + $90.15 $ $ $ $ $ $ $ $ $ $ $ $ lb $0.60 $1.45 $1.45 $1.45 $4.25 $4.25 $4.30 $4.30 $4.30 $4.55 $4.55 $4.55 $4.70 for shipments kg, Add. price. per kg to. the 46 kg. price kg $90.45 $ $ $ $ $ $ $ $ $ $ $ $ kg $1.35 $3.25 $3.25 $3.25 $9.45 $9.45 $9.60 $9.60 $9.60 $10.15 $10.15 $10.15 $10.45 for shipments. over. 150 lb/68. kg, Multiply. total. weight. by the. appropriate. price. below lb $0.60 $1.41 $1.43 $1.44 $4.19 $4.20 $4.23 $4.25 $4.27 $4.46 $4.49 $4.50 $ kg $1.32 $3.11 $3.15 $3.18 $9.24 $9.26 $9.33 $9.37 $9.42 $9.83 $9.90 $9.92 $10.19 minimum rate $ $ $ $ $ $ $ $ $ $ $ $ $ UPS Drop-off Locations Have you missed. the UPS pickup?. Don t worry, visit. ups.com to find a The UPS Store location, UPS drop box, UPS Customer Centre, or Authorized Shipping Outlet near you. Shipping Services and Rates

46 44 Canada ups.com PICK-UPS 1 DAY UPS Express Guaranteed delivery by 10:30 a.m. on the next business day to most metropolitan areas. UPS Envelope UPS Pak ZONES 400 KG LB up to 1 lb/0.5 kg $22.95 $23.95 $24.00 $24.35 $27.50 $27.55 $27.60 $27.65 $28.05 $30.85 $31.50 $32.10 $34.25 up to 3 lb up to 1.5 kg

47 ups.com PICK-UPS Canada 45 1 DAY UPS Express 400 KG LB $39.40 $73.65 $76.30 $76.35 $ $ $ $ $ $ $ $ $ for shipments lb,. Add price. per lb. to the 100. lb price lb $54.70 $ $ $ $ $ $ $ $ $ $ $ $ ZONES lb $0.35 $1.10 $1.10 $1.15 $4.00 $4.05 $4.10 $4.15 $4.15 $4.15 $4.20 $4.20 $4.50 for shipments kg, Add. price. per kg to. the 46 kg. price kg kg + $54.60 $0.80 $ $2.45 $ $2.45 $ $2.55 $ $8.90 $ $9.00 $ $9.15 $ $9.25 $ $9.25 $ $9.25 $ $9.35 $ $9.35 $ $10.00 for shipments. over. 150 lb/68. kg, Multiply. total. weight. by the. appropriate. price. below lb 69+ kg $0.35 $0.77 $1.05 $2.32 $1.07 $2.36 $1.10 $2.43 $3.39 $7.47 $3.55 $7.83 $3.90 $8.60 $3.93 $8.67 $3.96 $8.73 $3.99 $8.80 $4.08 $9.00 $4.11 $9.06 $4.44 $9.79 minimum rate $72.20 $ $ $ $ $ $ $ $ $ $ $ $ Shipping Services and Rates

48 46 Canada ups.com PICK-UPS 1 DAY UPS Express Saver Guaranteed delivery by 3 p.m. on the next business day to most metropolitan areas. UPS Envelope UPS Pak ZONES 500 KG LB up to 1 lb/0.5 kg $13.85 $20.40 $20.55 $20.70 $20.95 $21.05 $21.20 $21.75 $21.85 $28.80 $29.00 $30.10 $31.25 up to 3 lb up to 1.5 kg

49 ups.com PICK-UPS Canada 47 1 DAY UPS Express Saver ZONES 500 KG LB $30.35 $64.90 $66.40 $67.95 $ $ $ $ $ $ $ $ $ for shipments lb,. Add price. per lb. to the 100. lb price lb $45.75 $ $ $ $ $ $ $ $ $ $ $ $ lb $0.35 $1.05 $1.05 $1.05 $3.50 $3.50 $3.55 $3.65 $3.65 $3.95 $3.95 $3.95 $4.15 for shipments kg, Add. price per. kg to. the 46 kg. price kg $45.65 $ $ $ $ $ $ $ $ $ $ $ $ kg $0.80 $2.35 $2.35 $2.35 $7.80 $7.80 $7.90 $8.15 $8.15 $8.80 $8.80 $8.80 $9.25 for shipments. over. 150 lb/68. kg, Multiply. total. weight. by the. appropriate. price. below lb $0.34 $0.91 $0.99 $1.00 $3.10 $3.34 $3.52 $3.58 $3.65 $3.72 $3.77 $3.83 $ kg $0.75 $2.01 $2.18 $2.21 $6.84 $7.36 $7.76 $7.89 $8.05 $8.20 $8.31 $8.45 $9.06 minimum rate $63.25 $ $ $ $ $ $ $ $ $ $ $ $ Quantum View Notify Set up proactive notifications for you and your customers, providing shipment updates to reduce inquiries and boost customer satisfaction. Visit ups.com to learn more. Shipping Services and Rates

50 48 Canada ups.com PICK-UPS 2 DAYS UPS Expedited Guaranteed delivery by the second. business day to most destinations. UPS Envelope UPS Pak ZONES 300 KG LB up to 1 lb/0.5 kg $13.20 $19.30 $19.45 $19.60 $19.75 $19.85 $20.00 $20.50 $20.55 $27.20 $27.45 $28.50 $29.45 up to 3 lb up to 1.5 kg

51 ups.com PICK-UPS Canada 49 2 DAYS UPS Expedited ZONES 300 KG LB $30.05 $63.90 $63.95 $66.85 $ $ $ $ $ $ $ $ $ for shipments lb,. Add price. per lb. to the 100. lb price lb $44.85 $95.60 $ $ $ $ $ $ $ $ $ $ $ lb $0.30 $1.05 $1.05 $1.05 $3.35 $3.40 $3.40 $3.40 $3.50 $3.70 $3.70 $3.75 $3.75 for shipments kg, Add. price. per kg to. the 46 kg. price kg + $44.45 $96.40 $ $ $ $ $ $ $ $ $ $ $ kg $0.70 $2.35 $2.35 $2.35 $7.45 $7.55 $7.55 $7.55 $7.80 $8.25 $8.25 $8.35 $8.35 for shipments. over. 150 lb/68. kg, Multiply. total. weight. by the. appropriate. price. below lb $0.30 $0.87 $0.97 $0.99 $2.73 $2.82 $2.87 $2.95 $3.10 $3.40 $3.53 $3.58 $ kg $0.66 $1.92 $2.14 $2.18 $6.02 $6.22 $6.33 $6.50 $6.84 $7.50 $7.78 $7.89 $8.20 minimum rate $59.85 $ $ $ $ $ $ $ $ $ $ $ $ UPS Returns Build loyalty and repeat business by offering customers easy, hassle-free returns with UPS Returns Services. See page 88 to learn more. Shipping Services and Rates

52 50 Canada ups.com PICK-UPS SCHEDULED DAY UPS Standard Guaranteed delivery by the scheduled day. ZONES 300 KG LB $14.30 $24.10 $24.15 $24.60 $25.00 $28.00 $28.10 $28.40 $28.60 $33.20 $33.30 $37.15 $

53 ups.com PICK-UPS Canada 51 SCHEDULED DAY UPS Standard 300 KG LB $30.05 $63.90 $63.95 $66.85 $74.75 $78.55 $80.55 $82.30 $83.10 $89.05 $90.60 $98.90 $ for shipments lb,. Add price. per lb. to the 100. lb price lb $44.85 $95.60 $ $ $ $ $ $ $ $ $ $ $ ZONES lb $0.30 $1.05 $1.05 $1.05 $1.10 $1.15 $1.20 $1.20 $1.20 $1.20 $1.20 $1.25 $1.30 for shipments kg, Add. price. per kg to. the 46 kg. price kg $44.45 $96.40 $ $ $ $ $ $ $ $ $ $ $ kg $0.70 $2.35 $2.35 $2.35 $2.45 $2.55 $2.65 $2.65 $2.65 $2.65 $2.65 $2.80 $2.90 for shipments. over. 150 lb/68. kg, Multiply. total. weight. by the. appropriate. price. below lb 69+ kg $0.30 $0.66 $0.87 $1.92 $0.97 $2.14 $0.99 $2.18 $1.03 $2.27 $1.10 $2.43 $1.11 $2.45 $1.14 $2.51 $1.16 $2.56 $1.17 $2.58 $1.18 $2.60 $1.23 $2.71 $1.29 $2.84 minimum rate $59.85 $ $ $ $ $ $ $ $ $ $ $ $ Shipping Services and Rates

54 How To Use This Guide Section 1 PREPARING A SHIPMENT PAGES 5 13 Section 2 SHIPPING SERVICES AND RATEs. PAGEs Section 3 IMPORT SERVICES AND RATES INTO CANADA U.S. and Mexico Imports Pages Worldwide Imports Pages 53 54, Section 4 CUSTOMS BROKERAGE PAGES Section 5 UPS FREIGHT FORWARDING PAGES Section 6 VALUE-ADDED SERVICES PAGES 83 96

55 ups.com PICK-UPS Services at a Glance 53 For Guaranteed* Delivery from the UNITED STATES and MEXICO Service Delivered By Origins Other Information page URGENT UPS Express Critical 1 DAY+ UPS Worldwide Express Plus UPS Worldwide Express UPS Worldwide Express Freight UPS Worldwide Express Saver 2 DAYS UPS Worldwide. Expedited..specific delivery commitment, including expected delivery time and day, provided at time of booking Best available delivery method..guaranteed delivery as early as 9 a.m. to major business centres in Canada: Next business day from the U.S. Second business day from Mexico..Guaranteed next business day delivery by 10:30 a.m., noon, or 3 p.m. to cities across Canada..Guaranteed end of day delivery: Next business day from the U.S. Second business day from Mexico Guaranteed end of day delivery: Next business day from the U.S. Second business day from Mexico..Guaranteed second business day delivery to most Canadian cities From the U.S. and Mexico..Pickup and delivery available 24 hours a day, seven days a week, 365 days a year..full range of services including surface, air, enhanced secure transit, hand-carry or chartered aircraft..call or visit. upsexpresscritical.com for more information From the U.S. and Mexico..To determine the shipping rate for UPS Worldwide Express Plus service, refer to the appropriate UPS Worldwide Express rate for importing from the U.S. rate and add $70 per shipment..saturday Delivery available to certain..destinations..rates include door-to-door delivery with in-house customs clearance** From the U.S. and Mexico..Saturday Delivery available to certain destinations..rates include door-to-door delivery with in-house customs clearance** From the U.S. and Mexico..For palletized shipments of more than. 150 pounds or 68 kilograms..saturday Delivery available to certain destinations..rates include door-to-door delivery with in-house customs clearance**..non door-to-door options available From the U.S. and Mexico..Rates include door-to-door delivery with in-house customs clearance** From the U.S. and Mexico..Rates include door-to-door delivery with in-house customs clearance** SCHEDULED DAY UPS Standard Guaranteed day-definite delivery From the U.S Import Services and Rates into Canada For Guaranteed* Delivery from OTHER COUNTRIES WORLDWIDE Service Delivered By Origins Other Information URGENT UPS Express Critical 2 DAYS+ UPS Worldwide Express Plus UPS Worldwide Express UPS Worldwide Express Freight UPS Worldwide Express Saver 3 DAYS+ UPS Worldwide. Expedited..specific delivery commitment, including expected delivery time and day, provided at time of booking Best available delivery method..guaranteed delivery as early as 9 a.m. to most major business centres in Canada:..second business day from South America, Europe or Asia..Day-definite delivery from other destinations worldwide..guaranteed delivery by 10:30 a.m., noon, or 3 p.m.:..second business day from most trading centres around the world..exception: Next business day with UPS. Worldwide Express NA1 from Belgium,. the Netherlands, Germany and the U.K...Guaranteed end of day delivery:..second business day from most. international trading centres Guaranteed end of day delivery:..second business day from most. international trading centres..guaranteed delivery within three to five business days to all Canadian cities..from more than 220 countries. and territories worldwide..from more than 190 countries. and territories..from more than 185 countries. and territories..from more than 50 countries. and territories..from more than 185 countries. and territories..from more than 70 countries. and territories..pickup and delivery available 24 hours a day, seven days a week, 365 days a year..full range of services including surface, air, enhanced secure transit, hand-carry or chartered aircraft..call or visit. upsexpresscritical.com for more information..to determine the shipping rate for UPS Worldwide Express Plus service, refer to the appropriate UPS Worldwide Express rate for importing from the U.S. rate and add $70 per shipment..rates include door-to-door delivery with in-house customs clearance**..saturday Delivery available to certain destinations..rates include door-to-door delivery with in-house customs clearance**..for palletized shipments of more than. 150 pounds or 68 kilograms..saturday Delivery available to certain destinations..rates include door-to-door delivery with in-house customs clearance**..non door-to-door options available..rates include door-to-door delivery with in-house customs clearance**..rates include door-to-door delivery with in-house customs clearance** * UPS guarantees delivery of your shipment on time, as scheduled or your money back when brokerage service is provided by UPS or its designate. Time in transit varies based on origin and destination. Please obtain specific shipment details at ups.com or call PICK-UPS. ** When provided by UPS or its designate.

56 54 United States and Worldwide Imports ups.com PICK-UPS 1 DAY+ UPS Worldwide Express Plus..Guaranteed delivery in Canada the next business day by 9 a.m. to many major cities, overnight from the U.S., and the second business day from most worldwide locations...to determine the shipping rate for. UPS Worldwide Express Plus importing, refer to the UPS Worldwide Express rate chart below and add $70 per shipment.

57 ups.com PICK-UPS United States and Mexico Imports 55 1 DAY+ UPS Worldwide Express UPS Envelope KG LB See Note * United States Mexico United States Mexico United States Mexico ZONES ZONES ZONES KG LB KG LB $47.95 $54.20 $ $ $ $ $ $ $ Guaranteed delivery in Canada by. 10:30 a.m., noon, or 3 p.m. the next business day to most major cities Import Services and Rates into Canada for lb, Add. price per. lb to the 100. lb price lb lb + $ $ $ $5.65 $6.25 $ for kg, Add. price per. kg to the. 46 kg price kg $ $ $ kg $12.60 $13.90 $12.05 over 150 lb/68 KG, Multiply total. weight. by the price. below 151+ lb 69+ kg $5.60 $12.35 $6.15 $13.56 $5.32 $ minimum rate $ $ $ Note: For shipments originating in the U.S., the UPS Envelope rate applies only to UPS Express Envelopes that do not exceed 0.5 pounds/0.3 kilograms in weight. For shipments originating in Mexico, the UPS Envelope rate applies only to UPS Express Envelopes that do not exceed 1.0 pound/0.5 kilograms in weight. UPS Express Envelopes weighing more than these amounts will be billed at the corresponding package weight rate.

58 56 United States and Mexico Imports ups.com PICK-UPS 1 DAY+ UPS Worldwide Express Saver U.S. guaranteed delivery to most. Canadian cities by the end of the next.business day. Mexico guaranteed delivery by the end of the second business day to most Canadian cities. UPS Envelope KG LB See Note * United States Mexico United States Mexico United States Mexico ZONES ZONES ZONES KG LB KG LB $46.30 $52.25 $ $ $ $ $ $ $ for lb, Add. price per. lb to the. 100 lb price lb $ $ $ lb $5.40 $6.00 $ for kg, Add. price per. kg to the. 46 kg price kg $ $ $ kg $12.05 $13.35 $ over 150 lb/68 KG, Multiply total. weight. by the price. below lb $5.38 $5.94 $ kg $11.86 $13.10 $ minimum rate $ $ $ Note: For shipments originating in the U.S., the UPS Express Envelope rate applies only to shipments that do not exceed eight ounces sent in a UPS Express Envelope. UPS Express Envelopes exceeding eight ounces are subject to the rate corresponding to the weight of the UPS Express Envelope. For shipments originating in Mexico, there is no weight limit for UPS Express Envelope rates.

59 ups.com PICK-UPS United States and Mexico Imports 57 2 DAYS UPS Worldwide Expedited KG LB United States Mexico United States Mexico United States Mexico ZONES ZONES ZONES KG LB KG LB $83.20 $84.40 $ $ $ $ $ $ $ for lb, Add price per lb to the 100 lb price lb $ $ $ lb $4.55 $4.85 $ for kg, Add. price per. kg to the. 46 kg price kg $ $ $ kg $10.15 $10.80 $ OVER 150 lb/68 KG, Multiply total. weight. by the price. below lb $4.48 $4.83 $ kg $9.88 $10.65 $ minimum rate $ $ $ Import Services and Rates into Canada

60 58 United States Imports ups.com PICK-UPS SCHEDULED DAY UPS Standard Guaranteed on-time delivery to Canada s 10 provinces by the scheduled day of delivery. KG LB ZONES $16.10 $16.20 $16.25 $26.25 $26.35 $

61 ups.com PICK-UPS United States Imports 59 SCHEDULED DAY UPS Standard KG LB ZONES $80.70 $83.75 $94.05 $ $ $ for shipments lb, Add price per lb. to the 100 lb price lb lb + $ $1.10 $ $1.30 $ $1.75 $ $1.95 $ $2.10 $ $2.30 for shipments kg,. Add price per kg. to the 46 kg price kg kg + $ $2.45 $ $2.90 $ $3.90 $ $4.35 $ $4.70 $ $5.10 for shipments. over 150. lb/68 kg, Multiply. total weight by the. appropriate price. below lb 69+ kg $1.05 $2.32 $1.26 $2.78 $1.52 $3.35 $1.80 $3.97 $2.04 $4.50 $2.25 $4.96 minimum rate $ $ $ $ $ $ Import Services and Rates into Canada

62 60 United States and Mexico Imports ups.com PICK-UPS 1 DAY+ UPS Worldwide Express Freight Palletized Shipments of More Than 150 Pounds or 68 Kilograms U.S. guaranteed delivery to most.canadian cities by the end of the next business day. Mexico guaranteed delivery by the end of the second business day to most Canadian cities. MULTIPLY TOTAL WEIGHT BY THE APPROPRIATE PRICE BELOW Door-to-Door United States Mexico Zones lb $5.37 $5.80 $ $5.37 $5.80 $ $4.70 $5.48 $4.78 1,000 1,999 $4.47 $5.36 $4.78 2,000+ $4.47 $5.36 $4.78 minimum rate $ $ $ KG $11.84 $12.79 $ $11.84 $12.79 $ $10.36 $12.08 $ $9.85 $11.82 $ $9.85 $11.82 $10.54 minimum rate $ $ $ Door-to-door refers to shipments picked up and delivered to addresses designated by the shipper.

63 ups.com PICK-UPS United States and Mexico Imports 61 1 DAY+ UPS Worldwide Express Freight Palletized Shipments of More Than 150 Pounds or 68 Kilograms MULTIPLY TOTAL WEIGHT BY THE APPROPRIATE PRICE BELOW Non Door-to-Door: Drop-off or Hold at Location United States Zones Mexico lb $5.32 $5.76 $ $5.32 $5.76 $ $4.66 $5.44 $4.72 1,000 1,999 $4.42 $5.31 $4.71 2,000+ $4.42 $5.31 $4.71 minimum rate $ $ $ KG $11.73 $12.70 $ $11.73 $12.70 $ $10.27 $11.99 $ $9.74 $11.71 $ $9.74 $11.71 $10.38 Import Services and Rates into Canada minimum rate $ $ $ Non Door-to-Door: Drop-off and Hold at Location United States Zones Mexico lb $5.06 $5.50 $ $5.06 $5.50 $ $4.40 $5.18 $4.67 1,000 1,999 $4.16 $5.05 $4.66 2,000+ $4.16 $5.05 $4.66 minimum rate $ $ $ KG $11.16 $12.13 $ $11.16 $12.13 $ $9.70 $11.42 $ $9.17 $11.13 $ $9.17 $11.13 $10.27 minimum rate $ $ $ Drop-off refers to shipments that are dropped off at a UPS Worldwide Express Freight Centre and delivered to a designated address. Hold at Location refers to shipments picked up at a designated address and held at a UPS Worldwide Express Freight Centre for pickup. Drop-off and Hold at Location refers to shipments that are dropped off and held at a UPS Worldwide Express Freight Centre for pickup.

64 62 Worldwide Imports ups.com PICK-UPS 2 DAYS+ UPS Worldwide Express Guaranteed delivery in Canada by the next business day from. select European origins and by 10:30 a.m.,. noon, or 3 p.m. on the second business day from most major trading centres around the world. UPS Envelope ZONES KG LB up to 1 lb/0.5 kg $72.45 $72.45 $72.50 $75.30 $91.60 $ $ , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,728.45

65 ups.com PICK-UPS Worldwide Imports 63 2 DAYS+ UPS Worldwide Express ZONES KG LB $ $ $ $ $ $ $1, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , for shipments lb, Add price per. lb to the 100. lb price lb + $1, $1, $1, $1, $1, $1, $2, lb $11.65 $11.95 $16.10 $14.65 $11.20 $14.30 $27.85 for shipments kg, Add price per. kg to the 46 kg. price kg + $1, $1, $1, $1, $1, $1, $2, kg $25.95 $26.60 $35.85 $32.65 $24.95 $31.85 $62.05 for shipments. over 150. lb/68 kg, Multiply. total weight. by the appropriate. price below lb $11.56 $11.87 $16.05 $14.60 $11.15 $14.24 $ kg $25.49 $26.17 $35.39 $32.19 $24.59 $31.40 $61.32 minimum rate $1, $1, $2, $2, $1, $2, $4, UPS TradeAbility Learn more about international trade compliance, find tariff codes for your items, and calculate landing costs including duties, taxes, and transportation charges specific to your shipment. Import Services and Rates into Canada

66 64 Worldwide Imports ups.com PICK-UPS 2 DAYS+ UPS Worldwide Express Saver Guaranteed on-time delivery to most.addresses in Canada by the end of the second business day. UPS Envelope ZONES KG LB up to 1 lb/0.5 kg $70.15 $70.70 $70.20 $71.60 $88.50 $ $ , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,670.55

67 ups.com PICK-UPS Worldwide Imports 65 2 DAYS+ UPS Worldwide Express Saver ZONES KG LB $ $ $ $ $ $ $1, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , for shipments lb, Add price per. lb to the 100. lb price lb + $1, $1, $1, $1, $1, $1, $2, lb $11.25 $11.50 $15.85 $14.20 $10.85 $13.80 $26.95 for shipments kg, Add price per. kg to the 46 kg. price kg + $1, $1, $1, $1, $1, $1, $2, kg $25.05 $25.60 $35.30 $31.65 $24.15 $30.75 $60.00 for shipments. over 150. lb/68 kg, Multiply. total weight. by the appropriate. price below lb $11.18 $11.48 $15.52 $14.11 $10.78 $13.12 $ kg $24.65 $25.31 $34.22 $31.11 $23.77 $28.93 $59.23 minimum rate $1, $1, $2, $2, $1, $2, $4, UPS Import Control Initiate a shipment from another country and have it delivered to you or an alternate location. See. page 88. Import Services and Rates into Canada

68 66 Worldwide Imports ups.com PICK-UPS 3 DAYS+ UPS Worldwide Expedited Guaranteed delivery in Canada within three to five business days from most major trading centres around the world. KG LB ZONES $72.60 $93.55 $ $ $ $ $ , , , , , , , , , , , , , , , , , , , , , , , , , ,485.85

69 ups.com PICK-UPS Worldwide Imports 67 3 DAYS+ UPS Worldwide Expedited KG LB $ $ $ $ $ $ $1, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , for shipments lb, Add price. per lb to the 100. lb price lb $ $1, $1, $1, $ $1, $1, ZONES lb $9.15 $10.90 $11.65 $10.30 $7.95 $10.75 $19.35 for shipments kg, Add price per. kg to the 46 kg. price kg kg + $ $20.40 $1, $24.30 $1, $25.95 $1, $22.95 $ $17.70 $1, $23.95 $1, $43.10 for shipments. over 150. lb/68 kg, Multiply. total weight. by the appropriate. price below lb 69+ kg $9.09 $20.04 $10.57 $23.31 $11.55 $25.47 $10.21 $22.51 $7.88 $17.38 $10.45 $23.04 $19.34 $42.64 minimum rate $1, $1, $1, $1, $1, $1, $2, Import Services and Rates into Canada

70 68 Worldwide Imports ups.com PICK-UPS 2 DAYS+ UPS Worldwide Express Freight Palletized Shipments of More Than 150 Pounds or 68 Kilograms Guaranteed delivery to most addresses in Canada by the end of the second business day. MULTIPLY TOTAL WEIGHT BY THE APPROPRIATE PRICE BELOW Door-to-Door Zones lb $10.98 $11.45 $15.14 $12.90 $10.75 $13.08 $ $10.92 $11.40 $15.08 $12.88 $10.63 $13.03 $ $10.81 $10.23 $15.06 $12.83 $10.21 $12.90 $ ,000 1,999 $10.52 $9.86 $15.03 $12.82 $9.78 $12.54 $ ,000+ $10.52 $9.86 $15.03 $12.82 $9.78 $12.54 $23.85 minimum rate $1, $1, $2, $1, $1, $1, $3, KG $24.21 $25.24 $33.38 $28.44 $23.70 $28.84 $ $24.07 $25.13 $33.25 $28.40 $23.43 $28.73 $ $23.83 $22.55 $33.20 $28.29 $22.51 $28.44 $ $23.19 $21.74 $33.14 $28.26 $21.56 $27.65 $ $23.19 $21.74 $33.14 $28.26 $21.56 $27.65 $52.58 minimum rate $1, $1, $2, $1, $1, $1, $3, Door-to-door refers to shipments picked up and delivered to addresses designated by the shipper.

71 ups.com PICK-UPS Worldwide Imports 69 2 DAYS+ UPS Worldwide Express Freight Palletized Shipments of More Than 150 Pounds or 68 Kilograms MULTIPLY TOTAL WEIGHT BY THE APPROPRIATE PRICE BELOW Non Door-to-Door: Drop-off or Hold at Location Zones lb $10.91 $11.39 $15.09 $12.83 $10.70 $13.03 $ $10.87 $11.35 $15.03 $12.81 $10.58 $12.98 $ $10.75 $10.17 $15.00 $12.79 $10.14 $12.82 $ ,000 1,999 $10.47 $9.81 $14.97 $12.76 $9.72 $12.49 $ ,000+ $10.47 $9.81 $14.97 $12.76 $9.72 $12.49 $23.78 minimum rate $1, $1, $2, $1, $1, $1, $3, KG $24.05 $25.11 $33.27 $28.29 $23.59 $28.73 $ $23.96 $25.02 $33.14 $28.24 $23.32 $28.62 $ $23.70 $22.42 $33.07 $28.20 $22.35 $28.26 $ $23.08 $21.63 $33.00 $28.13 $21.43 $27.54 $ $23.08 $21.63 $33.00 $28.13 $21.43 $27.54 $52.43 minimum rate $1, $1, $2, $1, $1, $1, $3, Import Services and Rates into Canada Non Door-to-Door: Drop-off and Hold at Location Zones lb $10.86 $11.34 $15.04 $12.78 $10.63 $12.97 $ $10.81 $11.28 $14.97 $12.75 $10.51 $12.92 $ $10.70 $10.12 $14.93 $12.73 $10.08 $12.76 $ ,000 1,999 $10.40 $9.76 $14.90 $12.71 $9.66 $12.43 $ ,000+ $10.40 $9.76 $14.90 $12.71 $9.66 $12.43 $23.72 minimum rate $1, $1, $2, $1, $1, $1, $3, KG $23.94 $25.00 $33.16 $28.17 $23.43 $28.59 $ $23.83 $24.87 $33.00 $28.11 $23.17 $28.48 $ $23.59 $22.31 $32.91 $28.06 $22.22 $28.13 $ $22.93 $21.52 $32.85 $28.02 $21.30 $27.40 $ $22.93 $21.52 $32.85 $28.02 $21.30 $27.40 $52.29 minimum rate $1, $1, $2, $1, $1, $1, $3, Drop-off refers to shipments that are dropped off at a UPS Worldwide Express Freight Centre and delivered to a designated address. Hold at Location refers to shipments picked up at a designated address and held at a UPS Worldwide Express Freight Centre for pickup. Drop-off and Hold at Location refers to shipments that are dropped off and held at a UPS Worldwide Express Freight Centre for pickup.

72 How To Use This Guide Section 1 PREPARING A SHIPMENT PAGES 5 13 Section 2 SHIPPING SERVICES AND RATES PAGES Section 3 IMPORT SERVICES AND RATES INTO CANADA PAGES Section 4 CUSTOMS BROKERAGE Customs Brokerage for the Importer: Package Page 71 Customs Brokerage for the Exporter: Package Page 73 Customs Brokerage: Air and Ocean Freight and Less-Than-Truckload Page 75 Section 5 UPS FREIGHT FORWARDING PAGES Section 6 VALUE-ADDED SERVICES PAGES 83 96

73 ups.com PICK-UPS Customs Brokerage for the Importer: Package 71 Customs Brokerage for the Importer Pack age Customs Clearance Rates on Shipments into Canada from International Origins Entry Preparation Fees All rates are in Canadian funds. Rates do not include applicable duties or taxes. For shipments arriving via UPS Standard or via other couriers/transportation Value for duty companies* $ 0.00 to $ FREE $ to $ $ 7.00 $ to $ $ $ to $ $ $ to $ $ $ to $ $ $ to $ $ $ to $ 1, $ $ 1, to $ 1, $ $ 1, to $ 1, $ $ 1, to $ 5, $ Each additional $ 1, $ 6.70 For shipments arriving via UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Freight, UPS Worldwide Express Saver & UPS Worldwide Expedited services* FREE Getting Started Designating UPS as your customs broker is easy. We provide a full range of commercial customs brokerage services. For more information on the brokerage of your package shipments, call PICK-UPS and select option 3. Bond Fees Customers are responsible for payment of duties and taxes. When funds are not provided in advance by the customer, and UPS must post a bond to allow UPS shipments to be released in advance of payment to the Canada Border Services Agency (CBSA), a fee of 2.7% (minimum $6 on UPS Standard; minimum $10 on UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Freight,. UPS Worldwide Express Saver and. UPS Worldwide Expedited) of the amount advanced by UPS will be charged. To avoid bond fees, call PICK-UPS and ask about our Prepayment or Electronic Funds Transfer (EFT) plans. Additional Charges That May Apply Duty and Tax Amendment $ Import Permits (each) $ Other Government Departments (O.G.D.) Processing Fee** $ Outport Entry Fee (for non-ups-carried shipments only) $ Low-Value Shipment Amendment*** $ Each additional classification line after the first five lines (per line) $ 4.50 Collect On Delivery (C.O.D.) Fee for collecting import charges on delivery. $ To avoid C.O.D. Fees and expedite the customs clearance of your shipments, call PICK-UPS and ask about setting up a ups Customs Brokerage/Importer Account. Invoice Integrity Fee**** $ 5.00 Customs Brokerage Additional charges may apply for shipments requiring governmental department clearance. * The first five classification lines are included in this fee; line charges apply from the sixth line. ** This fee applies to all shipments requiring other government department clearance including, but not limited to, those subject to the Canadian Food Inspection Agency and Natural Resources Canada import requirements. *** This fee applies if the Amendment is submitted on or before the 10th of the month following the import date. If submitted after, the Duty and Tax Amendment applies instead. **** This fee may apply when the included documents are missing critical information and a telephone call or other form of communication is required to obtain the correct information. Examples of missing information include poor descriptions, no country of origin, missing quantities, etc. Free When brokerage service for your imports is provided by UPS or its designate, there is no Entry Preparation Fee for routine customs clearance of UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Freight, UPS Worldwide Express Saver and UPS Worldwide Expedited shipments, including up to five classification lines. Charges may apply for more complex customs clearance procedures.

74 72 Customs Brokerage for the Importer: Package ups.com PICK-UPS Customs Brokerage for the Importer Pack age Information on Import Fees on Shipments into Canada from International Origins Duties and Taxes..The Importer of Record is responsible for paying duties and taxes unless otherwise specified at the time of shipment preparation...duties and taxes are determined and applied by the country in which the goods arrive...all shipments being imported are subject to inspection by the CBSA or partner government agencies...if you are importing goods into Canada from the U.S. or Mexico, ask your supplier to provide the applicable NAFTA Certificate of Origin so the goods will be rated at the lowest possible rate allowed under NAFTA Rules of Origin (if applicable)...ups Customs Brokerage can still handle your imports without a UPS Importer Account Number, but all amounts owing on the import (freight charges, duties and taxes, customs brokerage fees as applicable) will be payable C.O.D. when UPS delivers the imported shipment to your door. In addition, you will be charged an additional C.O.D. Fee for collecting these import charges upon delivery...with a UPS Importer Account, all your import charges will be billed directly to your account and no C.O.D. Fee will apply. Customs Brokerage Services..Customs brokers are licensed by the CBSA in customs clearance procedures and are employed to act on the importer s behalf...in Canada, the Importer of Record must officially designate a customs broker by signing a General Agency Agreement, giving their customs broker Power of Attorney to act on their behalf. UPS must be selected as the designated customs broker for our guaranteed service to be applicable. Customs Brokerage Fees.The customs brokerage fees that may apply to a shipment fall into three main categories: Entry Preparation Fees This process involves checking the commercial invoice submitted with the goods and completing entry preparation procedures required by the CBSA, including calculation of the applicable duties and taxes for each type of commodity included in the shipment. A fee may apply for this service. Bond Fees For customer convenience, UPS will post a bond to allow shipments to be released in advance of payment of duties and taxes to the CBSA. A fee of 2.7% (minimum $6 on UPS Standard ; minimum $10 on UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Freight, UPS Worldwide Express Saver and UPS Worldwide Expedited ) of the amount advanced by UPS will be charged in addition to any Entry Preparation Fees. Bond. fees can be avoided by selecting certain UPS payment options call PICK-UPS for details. Additional Fees Depending on the shipment and the services required by the customer, various other customs brokerage services and fees may apply. See. the Customs Brokerage for the. Importer section on page 71 or call PICK-UPS for details. Customs Ancillary Services..UPS Customs Brokerage offers a number of valuable services for the compliance-conscious importer...contact your UPS Account Executive or call for more information on the following services: Duty and Tax Recovery Services..Duty and Tax Amendment: UPS can file an amendment with the CBSA to correct inaccurate customs-related information on your entry documents. A fee applies for this service...low-value Shipment Amendment: UPS can correct any customs-related information on your entry documents for shipments valued at less than $2,500. The error must be identified on or before the 10th of the month following the import date. If the error is identified after the 10th of the following month, a Duty and Tax Amendment must be completed. A fee applies for this service.

75 ups.com PICK-UPS Customs Brokerage for the Exporter: Package 73 Customs Brokerage for the Exporter Pack age Customs Clearance Rates on Shipments from Canadian Origins to the U.S. Entry Preparation Fees...All rates are in U.S. funds....rates do not include applicable duties or taxes. Value for duty UPS Standard service $ 0.00 to $ FREE $ to $ 1, $ $ 1, to $ 2, $ Each Additional $1,000 or Part Thereof $ 1.80 UPS Express Early, UPS Express, UPS Worldwide Express Freight, UPS Express Saver, UPS Expedited & UPS 3 Day Select services FREE Bond Fees..All rates are in U.S. funds....customers are responsible for payment of duties and taxes. When funds are not provided in advance by the customer, and UPS pays the duties and taxes on the importer s behalf, a fee of 2.0% (minimum of $7.00) of the amount advanced by UPS will be charged. Additional Charges That May Apply Merchandise Processing Fee* (minimum $25, maximum $485 per entry) Other customs brokerage services are available additional charges may apply. Visit ups.com for details % of the value of the merchandise Fish and Wildlife Clearance** $ Other Government Agency (O.G.A.) entry** $ Complex Entries $ Each additional classification line after the first three lines (per line) $ 3.00 Additional Consignee/Invoice (per Consignee or Invoice) $ 2.10 Free When UPS or its designate is the customs broker, there is no Entry Preparation Fee for routine customs clearance of UPS Express Early, UPS Express, UPS Worldwide Express Freight, UPS Express Saver, UPS Expedited and UPS 3 Day Select shipments including up to three classification lines. Likewise for most UPS Standard shipments valued up to $200. The first three classification lines are included in this fee; line charges only apply from the fourth line. * A U.S. Customs and Border Protection merchandise processing fee is assessed on all formal entries. Some exceptions may apply. This fee does not apply on goods eligible for NAFTA duty preference. ** All fees charged by any government agency or other third party, if any, will be billed in addition to the listed fees. Customs Brokerage

76 74 Customs Brokerage for the Exporter: Package ups.com PICK-UPS Customs Brokerage for the Exporter Pack age Information on Import Fees on Shipments from Canadian Origins to the U.S. Duties and Taxes..The Importer of Record is responsible for paying duties and taxes unless otherwise specified at the time of shipment preparation...duties and taxes are determined and applied by the U.S. government for shipments arriving into the U.S...All shipments are subject to inspection by U.S. Customs and Border Protection (CBP) or partner government agencies...specific documentation is required for international shipments: taxes for letters or documents, and no commercial invoice is required if Documents Only is written on the shipping waybill...use UPS Paperless Invoice to provide commodity-level invoice data through electronic upload to UPS, eliminating the need to attach commercial invoices. Otherwise, three copies of a commercial invoice describing the contents and value of the shipment and the country of origin of the goods must be attached to the shipment. NAFTA Certificate of Origin or a NAFTA certification statement. (as applicable), so the goods will receive the most favourable duty rate under NAFTA Rules of Origin...Use UPS TradeAbility services to verify the landed cost of international shipments, search for restricted trading partners and identify U.S. government export licensing requirements and exceptions. See page 92 for more details...the U.S. does not charge duties or..ask your shipper to provide a valid Customs Brokerage Services..Customs brokers are specialists in customs clearance procedures and are employed to act on the customer s behalf...generally, the U.S. Importer of Record and/or the Canadian shipper must officially designate a customs broker to act on their behalf if. the shipment value exceeds. $50,000 USD. This designation is accomplished by issuing the. broker a valid Power of Attorney...CBP requires U.S. importers to provide the clearance information specified in the U.S. Code of Federal Regulations. Customs Brokerage Fees.The customs brokerage fees that may apply to a shipment fall into three main categories: Entry Preparation Fees Entry Preparation Fees include preparation and presentation of entry documents required by CBP and partner government agencies, including calculation of the applicable duties and taxes. Bond Fees A bond fee will apply when UPS is requested to remit payment on the importer s behalf to pay for the shipment s duties and taxes. Bond. fees can be avoided if the importer. opts to pay customs directly call for details. Additional Fees Depending on the shipment and the services required by the customer, various other customs brokerage services and fees may apply. See. the Customs Brokerage for the. Exporter section on page 73, or call for details.

77 ups.com PICK-UPS Customs Brokerage: Air and Ocean Freight and Less-Than-Truckload 75 Customs Brokerage AIR AND OCEAN FREIGHT AND LESS-THAN-TRUCKLOAD Customs Brokerage UPS provides customs clearance for air, ocean and road freight shipments....coverage available in more than. 60 countries around the world....up-to-date insight into global trade regulations....release services at all customs ports in North America via the latest customs processing systems. UPS is the single source for managing international freight shipments and customs brokerage:...customer service available. 24 hours a day, seven days a week. Customs Brokerage Services...Online visibility to entry, delivery, tracking and billing details, with reporting capabilities....edi capabilities to minimize data entry errors and customs delays....customized solutions to minimize risks and costs....electronic archiving and retrieval of customs brokerage documents....comprehensive freight services provide coverage on all North American borders and globally in air and seaport locations....security measures being met or exceeded due to being a PIP*- and C-TPAT**-certified provider....tailored Canada Customs. Self-Assessment (CSA) solution (technology and process) for. actual and new CSA importers. For more information on UPS. Customs Brokerage Services, call For UPS customs brokerage and freight forwarding. terms and conditions, please visit. ups-scs.com/terms or contact. your UPS account representative. Service Offerings Global network of customs brokerage services in more than 60 countries Expertise as a leading entry filer in North America Value-added processes and compliance support Advanced IT and visibility systems Proven customs brokerage implementation process A single point of accountability * Partners in Protection ** Customs-Trade Partnership Against Terrorism Benefits Benefit from customs brokerage network and IT infrastructure from a single source. Gain expertise in all commodities and agencies. Access services that reduce cycle times and control costs. Increase global visibility as well as imaging and reporting capabilities. Transition smoothly to UPS as your full-service customs broker. Simplify global trade and promote quality and compliance. Customs Brokerage

78 How To Use This Guide Section 1 PREPARING A SHIPMENT PAGES 5 13 Section 2 SHIPPING SERVICES AND RATES PAGES Section 3 IMPORT SERVICES AND RATES INTO CANADA PAGES Section 4 CUSTOMS BROKERAGE PAGES Section 5 UPS FREIGHT FORWARDING Air Freight Within Canada, and to and from the U.S. and Puerto Rico Page 77 Air Freight International Page 80 Ocean Freight Page 81 Truckload Freight Page 82 Section 6 VALUE-ADDED SERVICES PAGES 83 96

79 ups.com PICK-UPS UPS Air Freight Services 77 Air Freight Within Canada, and to and from the U.S. and Puerto Rico Service UPS Express Critical Description..Next-flight-out service within North America and between major metropolitan areas worldwide Available 24/7, 365 days a year UPS Next Day Air Freight..Guaranteed* and non-guaranteed next business day delivery by noon or 5 p.m., depending on destination UPS 2nd Day Air Freight UPS 3 Day Freight..Guaranteed* and non-guaranteed second business day delivery by noon or 5 p.m., depending on destination..guaranteed* and non-guaranteed..delivery within three to four business days * Service is not guaranteed for shipments intra-canada. Notes: Some shipments to and from certain locations may require additional time in transit. Palletized and loose shipments accepted. Customs clearance is available at an additional charge for cross-border shipments...air freight shipments are subject to UPS Air Freight Terms and Conditions of Contract for UPS Air Freight Services in the United States, Canada, and International available at ups-scs.com/terms. For UPS Express Critical services, see UPS Express Critical SM Terms and Conditions also available at. ups-scs.com/terms. UPS Air Freight Services For more information on air freight services, please visit ups.com or call (or for UPS Express Critical). For value-added services and additional charges for Air Freight Within Canada, and to and from the U.S. and Puerto Rico, please visit ups.com/rates/ca.

80 78 UPS Air Freight Services ups.com PICK-UPS Air Freight Within Canada, and to and from the U.S. and Puerto Rico Guaranteed Service Canada Origin Weight Breaks (lb) Shipments within Canada Destination: U.S. 48 Contiguous States PR/WA/ OR* AK/HI UPS Next Day Air Freight For UPS zone information, refer to UPS Canada zone guides at ups.com/rates/ca for UPS Worldwide Express to the U.S. Zones $5.94 $5.97 $5.98 $6.00 $6.01 $6.03 $ $5.55 $5.61 $5.62 $5.63 $5.64 $5.66 $5.69 1,000 1,999 For shipments within Canada, UPS 3 Day Freight is available. $5.41 $5.48 $5.49 $5.50 $5.52 $5.55 $5.56 2,000 or more $5.29 $5.35 $5.36 $5.37 $5.38 $5.40 $5.42 minimum charge $ $ $ $ $ $ $ For next business day service to AK/HI, UPS Next Day Air Freight NGS. is available. UPS 2nd Day Air Freight For UPS zone information, refer to UPS Canada zone guides at ups.com/rates/ca for UPS Worldwide Expedited to the U.S. Zones $3.91 $3.98 $4.06 $4.11 $4.15 $4.16 $ $3.82 $3.90 $3.96 $4.02 $4.07 $4.09 $4.10 1,000 1,999 For shipments within Canada, UPS 3 Day Freight is available. $3.72 $3.80 $3.87 $3.91 $3.95 $3.97 $3.99 2,000 or more $3.62 $3.70 $3.75 $3.81 $3.86 $3.87 $3.88 minimum charge $ $ $ $ $ $ $ For second business day service to AK/HI, UPS 2nd Day Air Freight NGS. is available. UPS 3 Day Freight For UPS zone information, refer to UPS Canada zone guides at ups.com/rates/ca for UPS Standard. For UPS zone information, refer to UPS Canada zone guides at ups.com/rates/ca for UPS Standard to the U.S. Zones $0.85 $0.94 $0.95 $1.80 $2.70 $3.44 $3.54 $3.90 $3.94 $3.98 $4.00 $4.51 $4.56 $2.40 $2.41 $2.43 $2.44 $2.50 $2.52 $ $0.84 $0.93 $0.94 $1.77 $2.63 $3.39 $3.46 $3.80 $3.86 $3.90 $3.93 $4.40 $4.43 $2.34 $2.35 $2.36 $2.37 $2.43 $2.45 $2.49 1,000 1,999 $0.83 $0.92 $0.93 $1.71 $2.59 $3.29 $3.40 $3.71 $3.78 $3.80 $3.83 $4.33 $4.34 $2.28 $2.30 $2.31 $2.32 $2.36 $2.39 $2.40 2,000 or more $0.80 $0.90 $0.92 $1.66 $2.53 $3.22 $3.30 $3.64 $3.69 $3.71 $3.73 $4.20 $4.22 $2.17 $2.19 $2.21 $2.22 $2.26 $2.28 $2.31 minimum charge $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ * Includes Puerto Rico and only the states of Washington (WA) and Oregon (OR). For services to AK/HI, UPS Next Day Air Freight NGS and UPS 2nd Day Air Freight NGS are available. Notes: Some shipments to and from certain locations may require additional time in transit. All of the rates above are per pound and minimum charges are per shipment unless otherwise specified. All rates are in Canadian dollars...am, PM, B1, B2 and B3 points are defined by the current version of UPS Supply Chain Solutions Quick Zip program, available on disk or at forwarding.ups-scs.com/quickzip. UPS Supply Chain Solutions service points are subject to change without prior notice. UPS Canada zone guides can be found on ups.com/rates/ca. Air freight shipments are subject to UPS Air Freight Terms and Conditions of Contract for UPS Air Freight Services in the United States, Canada, and International. For more information on air freight services, please visit ups.com or call (or for UPS Express Critical ). For value-added services and additional charges for Air Freight Within Canada, and to and from the U.S. and Puerto Rico, please visit ups.com/rates/ca.

81 ups.com PICK-UPS UPS Air Freight Services 79 Air Freight Within Canada, and to and from the U.S. and Puerto Rico NON-Guaranteed Service Canada Origin Weight Breaks (lb) Shipments within Canada Destination: U.S. 48 Contiguous States PR/WA/ OR* AK/HI UPS Next Day Air Freight NGS For UPS zone information, refer to UPS Canada zone guides at ups.com/rates/ca for UPS Express. For UPS zone information, refer to UPS Canada zone guides at ups.com/rates/ca for UPS Express to the U.S. Zones $1.23 $1.37 $1.38 $2.60 $3.90 $4.98 $5.13 $5.63 $5.71 $5.78 $5.80 $5.83 $5.87 $5.46 $5.49 $5.50 $5.52 $5.53 $5.55 $5.58 $ $1.22 $1.32 $1.37 $2.55 $3.82 $4.89 $5.02 $5.53 $5.60 $5.65 $5.67 $5.73 $5.76 $5.11 $5.16 $5.17 $5.18 $5.19 $5.21 $5.23 $5.23 1,000 1,999 $1.19 $1.30 $1.31 $2.50 $3.72 $4.78 $4.90 $5.39 $5.46 $5.53 $5.55 $5.60 $5.63 $4.98 $5.04 $5.05 $5.06 $5.08 $5.11 $5.12 $5.12 2,000 or more $1.16 $1.27 $1.29 $2.43 $3.66 $4.65 $4.79 $5.27 $5.35 $5.39 $5.42 $5.46 $5.51 $4.87 $4.92 $4.93 $4.94 $4.95 $4.97 $4.99 $4.99 minimum charge $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ UPS 2nd Day Air Freight NGS For UPS zone information, refer to UPS Canada zone guides at ups.com/rates/ca for UPS Expedited. For UPS zone information, refer to UPS Canada zone guides at ups.com/rates/ca for UPS Expedited to the U.S. Zones $1.05 $1.16 $1.19 $2.24 $3.36 $4.28 $4.42 $4.86 $4.90 $4.96 $5.01 $5.62 $5.64 $3.60 $3.66 $3.74 $3.78 $3.82 $3.83 $3.85 $ $1.03 $1.14 $1.16 $2.18 $3.30 $4.19 $4.33 $4.75 $4.83 $4.88 $4.89 $5.53 $5.54 $3.51 $3.59 $3.64 $3.70 $3.74 $3.76 $3.77 $3.77 1,000 1,999 $1.02 $1.13 $1.14 $2.14 $3.21 $4.11 $4.20 $4.63 $4.70 $4.78 $4.79 $5.39 $5.41 $3.42 $3.50 $3.56 $3.60 $3.63 $3.65 $3.67 $3.67 2,000 or more $1.01 $1.12 $1.13 $2.11 $3.13 $4.01 $4.13 $4.52 $4.60 $4.64 $4.65 $5.27 $5.28 $3.33 $3.40 $3.45 $3.51 $3.55 $3.56 $3.57 $3.57 minimum charge $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ UPS 3 Day Freight NGS For UPS zone information, refer to UPS Canada zone guides at ups.com/rates/ca for UPS Standard. For UPS zone information, refer to UPS Canada zone guides at ups.com/rates/ca for UPS Standard to the U.S. Zones $0.78 $0.86 $0.87 $1.66 $2.48 $3.16 $3.26 $3.59 $3.62 $3.66 $3.68 $4.15 $4.20 $2.21 $2.22 $2.24 $2.25 $2.30 $2.32 $ $0.77 $0.85 $0.86 $1.63 $2.42 $3.12 $3.18 $3.50 $3.55 $3.59 $3.62 $4.05 $4.08 $2.15 $2.16 $2.17 $2.18 $2.24 $2.25 $2.29 1,000 1,999 $0.76 $0.84 $0.85 $1.57 $2.38 $3.03 $3.13 $3.41 $3.48 $3.50 $3.52 $3.98 $3.99 $2.10 $2.12 $2.13 $2.14 $2.17 $2.20 $2.21 2,000 or more $0.74 $0.83 $0.84 $1.53 $2.33 $2.96 $3.04 $3.35 $3.39 $3.41 $3.43 $3.86 $3.88 $2.00 $2.01 $2.03 $2.04 $2.08 $2.10 $2.13 minimum charge $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ * Includes Puerto Rico and only the states of Washington (WA) and Oregon (OR). Notes: Some shipments to and from certain locations may require additional time in transit. Door-to-door delivery for shipments of more than 150 lb or 68 kg. All of the rates above are per pound and minimum charges are per shipment unless otherwise specified. All rates are in Canadian dollars...am, PM, B1, B2 and B3 points are defined by the current version of UPS Supply Chain Solutions Quick Zip program, available on disk or at forwarding.ups-scs.com/quickzip.. UPS Supply Chain Solutions service points are subject to change without prior notice. Air freight shipments are subject to UPS Air Freight Terms and Conditions of Contract for UPS Air Freight Services in the United States, Canada, and International. UPS Canada zone guides can be found on ups.com/rates/ca. For services to AK/HI, UPS Next Day Air Freight NGS and UPS 2nd Day Air Freight NGS are available. UPS Air Freight Services For more information on air freight services, please visit ups.com or call (or for UPS Express Critical ). For value-added services and additional charges for Air Freight Within Canada, and to and from the U.S. and Puerto Rico, please visit ups.com/rates/ca.

82 80 UPS Air Freight Services ups.com PICK-UPS Air Freight International Service UPS Express Critical UPS Worldwide Express Freight * UPS Air Freight Direct Description..Next-flight-out service within North America and between major metropolitan areas worldwide Available 24/7, 365 days a year..guaranteed end of day door-to-door delivery in one to two business days to and from more than. 40 countries worldwide Non door-to-door options available Includes customs clearance**..day-specific scheduling with airport-to-airport delivery typically in one to three business days worldwide Pickup, delivery and customs clearance optional UPS Air Freight. Consolidated..Day-specific scheduling with airport-to-airport delivery in three to five business days worldwide Pickup, delivery and customs clearance optional UPS Trade Direct Air..Door-to-door or airport-to-door service to and from select airports in Asia, Europe and South and. North America Includes consolidation, customs clearance and deconsolidation Delivery to multiple addresses within a destination country * For palletized shipments of more than 150 pounds or 68 kilograms. ** When provided by UPS or its designate. Notes: Some shipments to and from certain locations may require additional time in transit...air freight shipments are subject to UPS Air Freight Terms and Conditions of Contract for UPS Air Freight Services in the United States, Canada, and International available at ups-scs.com/terms. For UPS Express Critical services, see UPS Express Critical SM Terms and Conditions also available at. ups-scs.com/terms. For UPS Worldwide Express Freight guarantee details, service availability and delivery time commitments, visit ups.com or contact your UPS account representative. For more information on air freight services, please visit ups.com or call (or for UPS Express Critical).

83 ups.com PICK-UPS Ocean Freight 81 Ocean Freight Service Full Container Load (FCL) Description..Comprehensive NVOCC services provide frequent departures at competitive rates from most major ports around the world to maximize routing and transit-time options based on customer requirements Less-Than-Container Load (LCL)* UPS Preferred Less-Than-Container Load Ocean Forwarding UPS Trade Direct Ocean..Offered in most major ports around the globe..lcl offers space within a container that is shared with other customers goods to deliver economical, usage-based pricing while providing FCL frequency, routing and visibility..an enhanced LCL service that offers faster transit times than standard LCL, while still providing a. cost-saving alternative to air freight..offered in most major ports worldwide..gives you a single, streamlined source to book ocean cargo, arrange for pickup and manage shipping documentation..port-to-door and door-to-door service from shipper to consignee Available from more than 70 global ports..includes consolidation, ocean transportation, customs clearance, deconsolidation and delivery to multiple addresses within a destination country * See Terms and Conditions for additional information, conditions and limitations at ups-scs.com/terms. For NVOCC services, download Non-vessel Operating Common Carrier (NVOCC) Terms and Conditions. For ocean freight forwarding services, download UPS Supply Chain Solutions (Ocean Freight Forwarding) Terms and Conditions. Ocean Freight For more information on ocean freight services, please visit ups.com or call

84 82 Truckload Freight ups.com PICK-UPS Truckload Freight Service Description UPS Freight LTL (Less-Than-Truckload) LTL..More than 45,000 U.S. one- and two-day lanes plus service between Canada and the 50 U.S. states, Mexico, Puerto Rico, U.S. Virgin Islands, and Guam..Backed by a day-definite, on-time guarantee* at no additional charge for shipments between Canada and the U.S. and within the 48 contiguous U.S. states LTL Guaranteed..Guaranteed* delivery by end of scheduled day for customers with contracts and/or pricing other than the current UPS Freight Tariff LTL shipments between Canada and the U.S. and within the 48 contiguous U.S. states LTL Urgent..same-day, next-day, or time-definite expedited capabilities for shipments that require faster delivery than standard LTL service Service within Canada and to the 50 U.S. states, Mexico, Puerto Rico, U.S. Virgin Islands, and Guam UPS Freight Truckload Dedicated Contract Carriage..Gain the rigorous service levels that only a private fleet provides, but with the operational efficiencies of UPS ownership and management to create a customized solution Truckload..Truckload specialists provide a single point of contact and personalized service to advise the best way to move your heavy freight shipments by working with our network of thousands of quality truckload carriers or finding capacity using our rail intermodal network or backhauls on UPS LTL and TL assets. Available within Canada and to and from the U.S. Additional Truckload Freight Services UPS Trade Direct. Streamlined consolidated shipping between Canada and the U.S. Cross Border..Includes consolidation, customs clearance, deconsolidation and delivery to multiple addresses within a destination country through the UPS package or LTL network to multiple customers CrossBorder Connect..UPS CrossBorder Connect bundles the necessary transportation components of the Canada-U.S. and. U.S.-Mexico borders with the brokerage capabilities of the world s largest custom broker..ensure compliance with both customs and border security agencies Minimize transit times between Canada and Mexico Eliminate unloading and inspecting shipments at the borders with pre-verification * Shipments rated on the current UPS Freight Tariff. For more information on Less-Than-Truckload services, please visit ups.com or call For more information on Truckload services, please visit ups.com or call For more information on UPS Trade Direct Cross Border or UPS CrossBorder Connect, visit ups.com or contact your UPS account representative.

85 How To Use This Guide Section 1 PREPARING A SHIPMENT PAGES 5 13 Section 2 SHIPPING SERVICES AND RATES PAGES Section 3 IMPORT SERVICES AND RATES INTO CANADA PAGES Section 4 CUSTOMS BROKERAGE PAGES Section 5 UPS FREIGHT FORWARDING PAGES Section 6 VALUE-ADDED SERVICES Shipping Solutions Page 85 Packaging Page 90 Tracking and Notifications Page 91 Customs Page 92 Customer Protection Page 93 Access Page 94 Billing Page 95 Additional Charges Page 96

86 84 Value-Added Services ups.com PICK-UPS Value-Added Services Shipping Solutions Automated processing My Freight...85 My LTL Freight...85 UPS CampusShip...85 UPS Developer Kit...85 UPS Internet Shipping...85 UPS Mobile App for Android, BlackBerry. and iphone...85 WorldShip...85 Delivery options C.O.D. Services...86 Delivery Change Options...86 Direct Delivery Only...86 Dry Ice...86 Saturday Delivery...86 UPS Access Point locations...86 UPS carbon neutral...86 UPS Dangerous Goods service...87 UPS Import Control services...88 UPS My Choice...87 UPS My Choice Membership...87 UPS Paperless Invoice...87 UPS Premium Care...88 UPS Returns services...88 UPS World Ease...88 Packaging UPS Express Packaging...90 Tracking and Notifications Delivery Confirmation services...91 Quantum View Manage for Importers CD...91 Quantum View Services...91 Tracking...91 Customs No charge routine customs clearance...92 UPS TradeAbility services...92 Access Package Automatic Daily Pickup...94 Convenient drop-off locations...94 UPS On-Call Pickup service...94 UPS Freight Less-Than-Truckload and Truckload...94 UPS Freight Forwarding Air Freight...94 Less-Than-Truckload...94 Ocean Freight...94 Billing Canada shipments billed to the receiver or. third party...95 Commercial Invoice Removal...95 Duty and Tax Forwarding Options...95 UPS Billing Centre...95 UPS Billing Data and the UPS Billing Analysis Tool...95 Additional Charges Additional Handling...96 Address Correction...96 Billing Option Payer Refusal Charge...96 Extended Area Surcharge...96 Large Package Surcharge...96 Late Payment Charge...96 Missing or Invalid Account Number...96 Over Maximum Limits...96 Oversize Pallet Handling Surcharge...96 Residential Surcharge...96 Special Handling of Undeliverable Packages...96 Undeliverable International Shipment. Return Surcharge...96 UPS Express Early and UPS Express Plus. Out of Service Area...96 Customer Protection Automatic protection against loss or damage...93 Declared Value protection against loss or damage...93 UPS Service Guarantee...93

87 ups.com PICK-UPS Value-Added Services 85 Shipping Solutions Service Shipping Environment Features and Benefits Cost Automated processing My Freight Decentralized Air Freight Shipping (occasional) A web-based air freight shipping system:...a one-stop source to book air freight shipments, request a pickup, create export documents and track shipments Perform online air shipment initiation, rate quotes, tracking and event notification. Track air shipments using shipment or account numbers Available for air freight shipments only My LTL Freight Decentralized LTL Shipping Secure website for decentralized Less-Than-Truckload (LTL) shipping:...create an electronic Bill of Lading, get account-specific negotiated rates and. view shipping images Enables you to schedule a pickup, request delivery notifications and track a shipment. Rating, booking and tracking capabilities for LTL urgent shipments Available for LTL shipments only UPS CampusShip UPS Developer Kit UPS Internet Shipping UPS Mobile App for Android, BlackBerry and iphone WorldShip Decentralized Shipping with Centralized Control (distributed employees, front office, administrative staff, etc., with administrator controls) Integrated Enterprise and e-commerce Applications Decentralized Shipping (distributed employees, front office, administrative staff, etc.) Mobile Decentralized Package Shipping. (distributed employees, professionals on the road) Centralized Shipping (shipping room,. warehouse) Gain control and reporting of your employees shipping activities in a secure environment. controlled by an administrator:...a customized web-based shipping system allows anyone in your company to ship or track from anywhere, but gives complete visibility and control to the shipping decision-maker..process UPS package and freight shipments using a single application to obtain a rate quote, schedule pickups, process paperless trade documentation and track shipments View history, track and reprint your air freight waybill from one page. Export your LTL history to integrate with other systems. No software required Suite of Application Programming Interfaces (APIs) that provides your programmers and integrators the ultimate in flexibility when integrating UPS shipping functionality directly into your business systems and websites:. Utilizes XML and Web Services technologies Gives you access to as many UPS services as you choose APIs improve efficiencies through automation of business processes..allows you to offer UPS Developer Kit APIs including: Address Validation, Locator (and Plug In), Pickup, Quantum View, Rating, Tracking (Signature Tracking), Time in Transit and TradeAbility Integrate UPS technology at ups.com. Print UPS labels from your PC via a secure online environment: Web-based shipping system allows anyone in your company to ship from anywhere..process UPS package and freight shipments using a single application to obtain a rate quote, schedule pickups, process paperless trade documentation and track shipments One-step shipping with shipping preferences and the My UPS address book View history, track and reprint your air freight waybill from one page Export your LTL history to integrate with other systems No software or setup required Ship using a UPS account or credit card. Complete a shipment without registering at ups.com UPS Internet Shipping is available any time at ups.com. Create shipments when you are on the go with this mobile shipping tool:. Process UPS shipments using supported smartphones. Same login as ups.com. Access to UPS Internet Shipping optimized for mobile users...use the stored information from your My UPS address book and shipping and payment.preferences Send shipping label to any you specify for printing. Use your UPS account, credit card, debit card or electronic payment method Access UPS Mobile at m.ups.com. Full-featured Windows -based software for Scheduled Pickup customers with high-volume. shipping needs:...process UPS package and freight shipments using a single application to obtain a rate quote, schedule pickups, process paperless trade documentation and track shipments..import and export customer shipping data to and from other business systems for either manual or completely automated shipping..streamline shipment processing by customizing default settings to match your shipping. preferences..connect WorldShip to your accounting and customer service systems for seamless. cross-functional shipment processing Free Free Free Free Free Free Free Value-Added Services

88 86 Value-Added Services ups.com PICK-UPS Shipping Solutions The following value-added services are available for UPS small package services, unless otherwise specified. Service Features and Benefits Cost Delivery options C.O.D. Services* UPS Express C.O.D. Customer cheques or money orders are returned overnight, fully tracked, via our Express Saver network. UPS Regular C.O.D.. When the overnight return of payment is not required, you can rely on UPS Regular C.O.D. C.O.D. services are only available with a UPS automated shipping solution. Delivery Change Options Delivery Change Request.In addition to Delivery Change Option fees, additional transportation charges and all applicable surcharges may apply. See the UPS Canada Terms and Conditions for details. After the first delivery attempt has occurred, consignees may request a Delivery Change Request for a package or pallet to reattempt delivery, return to the sender, hold for pickup, hold for future delivery, deliver a package (but not a pallet) to another address**, deliver eligible packages to a UPS Access Point location, or redeliver a package that was taken to a UPS Access Point location because the consignee was not home to the original address...consignees submit requests by using the Tracking application on ups.com or by calling PICK-UPS. A UPS InfoNotice number is required for a Delivery Change Request. Direct Delivery Only..UPS will only deliver the package to the address provided by the shipper. Except for shipper requests,. the package may not be rerouted, redirected or delivered to an alternate address...the package is not required to be delivered directly to the person named on the label; signature is not required for residential deliveries. Dry Ice Ship temperature-sensitive goods using dry ice with UPS.. Accepted for transportation only as a pre-arranged, contractual service.. UPS Standard shipments do not require prior approval. Saturday Delivery UPS Access Point Locations Saturday Delivery is available when using UPS Express Early, UPS Express, UPS Express Saver, UPS Worldwide Express and UPS Worldwide Express Freight. Availability of Saturday Delivery may vary based on location. Refer to ups.com for more information. Be sure to draw attention to your special delivery request by attaching a Saturday Delivery sticker to your package or pallet, next to the shipping label. UPS Access Point locations are independently owned businesses, including local businesses and participating The UPS Store locations, that offer package pickup and, where available, drop-off of prepaid UPS packages. UPS Access Point locations offer evening and weekend hours (hours of operation vary by location)...receiving packages: A government-issued photo ID will be required to pick up a package. Refer to ups.com for additional ID requirements. Ship to a UPS Access Point Location Ship packages directly to a convenient UPS Access Point location for pickup by the receiver at a lower cost than regular door-to-door service. Available on UPS Internet Shipping only...select the Hold for Customer Pickup at UPS Access Point checkbox when preparing the shipment to access. the service. The following are not eligible for UPS Access Point location services: Packages cannot exceed 44 pounds/20 kilograms in weight...packages cannot exceed 32 inches/80 centimetres on their longest side or 130 inches/330 centimetres in length and girth combined. Packages containing restricted or prohibited articles (e.g. Dangerous Goods, firearms, ammunition or weapons)...packages delivered or shipped to a UPS Access Point location with a value over $5,000 or with a value over $1,000 if dropped off as a prepaid UPS package. Packages delivered or shipped to a UPS Access Point location with Adult Signature Required or C.O.D. services. Shipper instructions restricting eligibility. $14 per shipment within Canada $9.50 per package within Canada,. $12 to the U.S...$5.00 for web requests..$6.00 for phone requests No charge to consignee for Return to Sender**, redeliver and Will Call (including pallets) $2.00 per package $5 per package or pallet UPS Standard Free $23 per package UPS Worldwide Express Freight $150 per shipment No charge for package pickup or drop-off of prepaid shipments Shipping cost only UPS carbon neutral You can offset the climate impact of your shipping with UPS carbon neutral. When you select UPS carbon neutral during shipment preparation in UPS CampusShip, UPS Internet Shipping and UPS Connect, UPS will purchase offsets to mitigate the carbon (CO 2 ) emissions associated with the transport of your shipment. The shipping label will include a carbon neutral indicator.. Learn more at ups.com/carbonneutral. * Not available for UPS Worldwide Express Freight. ** Additional transportation fees and all applicable surcharges may apply. For requests to return to the sender, any such fees will be assessed to the shipper. See the UPS Canada Terms and Conditions for details. Reduce your impact on the environment.

89 ups.com PICK-UPS Value-Added Services Title 87 Shipping Solutions The following value-added services are available for UPS small package services, unless otherwise specified. Service Features and Benefits Cost Delivery options UPS carbon neutral. cont d UPS Dangerous Goods service UPS My Choice UPS My Choice. Membership UPS Paperless. Invoice UPS carbon neutral is available when shipping with the following services: UPS Standard shipments within Canada Per package charge: $0.05 UPS Standard shipments to the U.S. $0.10 UPS Express Early, UPS Express and UPS Express Saver and UPS Expedited shipments within Canada $0.20 UPS Express Early, UPS Express, UPS Express Saver, UPS Expedited and UPS 3 Day Select shipments to the U.S. $0.75 UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Saver and UPS Worldwide $0.75 Expedited shipments to all international destinations UPS Worldwide Express Freight to all international destinations Per pallet charge: $20 UPS provides safe door-to-door delivery of your Dangerous Goods shipments. Dangerous Goods, defined as those materials regulated by the International Civil Aviation Organization (ICAO) and published in the International Air Transport Association (IATA) Dangerous Goods regulations and the Canadian Transportation of Dangerous Goods Act and Regulations, are accepted for transportation only as a pre-arranged, contractual service. UPS My Choice helps shippers to: Ensure delivery on the first attempt Maintain superior customer service Reduce tracking calls and returns Improve online purchasing experience UPS My Choice provides receivers with online and mobile access to flexible delivery options to manage their home deliveries. Available for domestic and import shipments into Canada...Proactive receiver alerts via text, phone, or mobile push application the day before a delivery and/or the morning of delivery and/or the confirmation of delivery to a home. Provides receivers with an online Delivery Planner to help manage and track home deliveries. Recipients may give authorization online for UPS to deliver packages without a signature. Leave a package with a neighbour (someone within sight of the original delivery address). Hold for Will Call at a UPS Customer Centre. UPS will provide delivery information including an approximate delivery window. Service change options available to receivers:..redeliver to My Address: If UPS delivered a package to a UPS Access Point location because the receiver was not home, they can request that eligible packages be delivered back to the original address...deliver to a UPS Access Point location*: Request that eligible packages be redirected to a UPS Access Point location for pickup. Hold for Will Call at a UPS Customer Centre: Request that packages be held at a UPS Customer Centre for pickup. Set your vacation schedule and have all packages delivered to a UPS Access Point location. Service upgrades:..deliver to Another Address*: Request that eligible packages be delivered to another address. (domestic shipments only). Reschedule Delivery: Have packages delivered on another day...set your vacation schedule and have all packages delivered on one of the three business days after the. vacation ends. Send commercial invoices and other customs documents electronically:..with this electronic transmission, shipment processing for package or air freight can begin earlier, enabling timely customs clearance...in addition to electronic commercial invoices, this service includes paperless NAFTA Certificate of Origin for.shipments between the United States and Canada...Reduces the chance of manual errors and shipment delays...if you complete your international paperwork outside of the shipping system, the Upload My Forms feature allows you to upload your own customs documents to travel electronically with your shipment. Visit ups.com for more information about UPS Paperless Invoice and to self-enroll by logging in using your. My UPS ID. * Additional transportation fees and all applicable surcharges may apply. For requests to return to the sender, any such fees will be assessed to the shipper. See the UPS Canada Terms and Conditions for details. Reduce your impact on the environment. Package: Greater of $50 per shipment or $6 per package UPS Worldwide Express Freight: Greater of $50 per shipment or $0.50 per pound Free $2.00 per package Free Value-Added Services

90 88 Value-Added Services ups.com PICK-UPS Shipping Solutions The following value-added services are available for UPS small package services, unless otherwise specified. Service Features and Benefits Cost Delivery options UPS Premium Care * Choose UPS Premium Care with any UPS shipping system for regulated or high-value, critical and fragile. shipments. Your package will never be processed through any automated system each package is personally handed from one Premium Care representative to the next. Chain of signature compliance Strict regulation conformance Detailed tracking records provided on request for up to seven years $15 per package UPS World Ease UPS Import Control services UPS Returns services..simplifies customs clearance and reduces costs by grouping several shipments destined for one country or the entire European Union into a single shipment...available to and from 75 countries...this guaranteed service is an available feature of UPS Worldwide Express Plus, UPS Worldwide Express NA1, UPS Worldwide Express, UPS Worldwide Express Saver, UPS Worldwide Expedited, UPS 3 Day Select and. UPS Standard...Multiple shipments travel together until customs clearance. Transit times may vary from traditional. single-shipment transit times. Call for more information...ups Import Control enables importers to initiate UPS shipments from another country and have the shipment delivered to them or to an alternate location...this service allows importers to use their shipping system to generate labels and commercial invoices for an import shipment...labels and commercial invoices can be forwarded to a supplier/exporter in another country by , mail or they can be sent with a UPS driver with a pickup dispatch (all options appear below)...the service includes import document preparation, pickup, customs clearance, visibility and delivery. A wide range of UPS Import Control services are available through UPS automated shipping solutions. Print Label You generate the shipping label and distribute to your customer, who then applies the label to the package. Electronic Label UPS s the shipping label upon your request to your customer, who then prints the label and applies it to the package. Print and Mail Label UPS prints the shipping label upon your request and mails it to your customer, who then applies the label to the package. 1 UPS Pickup Attempt UPS delivers the shipping label to your customer and collects the item for return. If the package cannot be picked up on the first attempt, UPS will leave the label at the pickup location. 3 UPS Pickup Attempts* UPS delivers the shipping label to your customer and collects the item for return. If the package cannot be picked up on the first attempt, UPS will make two more pickup attempts over the next two business days. Commercial Invoice Removal UPS removes the commercial invoice prior to delivery, which keeps merchandise values confidential from the final consignee. The UPS on-time delivery guarantee does not apply to a UPS Import Control shipment when the Commercial Invoice Removal option has been selected. For more information see UPS Return services General Information. UPS Returns UPS Authorized Return Service (ARS): UPS provides you with preprinted return labels according to your specifications. You have the option of. including a return label with the outbound shipment or distributing the label separately. ARS is only available within Canada. Print Return Label You generate the label and include it in an outbound shipment or distribute separately to your customer, who then applies the label to the package. Electronic Return Label UPS s the label upon your request to your customer, who then prints the label and applies it to the..package. Contractual service; contact UPS for details $0.50 per label. upon use $1.40 per label. upon use $2.90 per label $6.50 per label $7.45 per label $20 per shipment Contractual service $0.50 per label. upon use $1.40 per label. upon use * Not available for UPS Worldwide Express Freight.

91 ups.com PICK-UPS Value-Added Services 89 Shipping Solutions The following value-added services are available for UPS small package services, unless otherwise specified. Service Features and Benefits Cost Delivery options UPS Returns services. cont d Print and Mail Return Label UPS prints the label at a UPS location upon your request and mails it to your customer, who applies the label to the package. UPS Returns Plus 1 UPS Pickup Attempt UPS prints the label at a UPS location upon your request and attempts to pick up the package. If the package cannot be picked up on the first attempt, UPS will leave the return label at the pickup location. 3 UPS Pickup Attempts* UPS prints the label at a UPS location upon your request and attempts to pick up the package. If the package cannot be picked up on the first attempt, UPS will attempt to pick up the package on each of the next two business days. If the package cannot be picked up after the third attempt, the return label will be returned. UPS Returns Exchange: UPS delivers a replacement item and picks up a like item for return during the same visit...the new item is unpacked by the driver and customer; then using the delivery packaging, the old item is repacked for return to the shipper. The replacement item won t be delivered until the consignee has the return item ready. Voice, text and notifications are available to notify your customer of the upcoming exchange. The outbound and return package tracking numbers are linked together. General Information For All UPS Returns Services and UPS Import Control Shipments: UPS Returns services shipments may be sent via UPS Express Early, UPS Express, UPS Express Saver,. UPS Expedited, UPS 3 Day Select and UPS Standard where these services are available. UPS Returns services and UPS Import Control international shipments may be shipped via UPS Worldwide Express Plus, UPS Worldwide Express NA1, UPS Worldwide Express, UPS Worldwide Express Freight, UPS Worldwide Express Saver, UPS Worldwide Expedited and UPS Standard where these services are available...return packages must be UPS-compatible conforming to UPS packaging guidelines and fall within UPS size and weight limits...shipments containing certain items including, but not limited to, Hazardous Materials or Dangerous Goods requiring shipping papers are not allowed in UPS Returns services...transportation charges and fees are billed when the package is delivered. For UPS Returns Exchange outbound. transportation and accessorial fee is billed at the time of request...ups automated shipping systems will allow you to produce a commercial invoice along with the label for. international returns shipments...service facilitates pickup and delivery of shipments in over 145 countries and territories. Services available vary by country...the exporter will be responsible for meeting export/import documentation requirements, regardless of who processes a shipment...regulations and requirements for documentation for individual commodities vary from country to country. It is essential to review commodity-specific documentation stipulations for both the country of origin and the country of destination. Depending on the commodity and its use, special licensing and notations for accompanying documentation may be required. See Export and Import rules on ups.com for country-specific rules...shipments that include a package or pallet valued at greater than $1,000 (or local equivalent) must include a high-value shipment summary obtained by the exporter with the labels, and signed by the driver...ups provides third-country returns (where the international shipment is to be returned to a country other than the exporter s or processing party s country) only as a contractual service. $2.90 per label $6.50 per label $7.45 per label Contractual service; contact UPS for details Value-Added Services

92 90 Value-Added Services ups.com PICK-UPS Packaging The following value-added services are available for UPS small package services, unless otherwise specified. Service Features and Benefits Cost UPS Express. Packaging* Our UPS Express family of services offers a variety of handy shipping containers. Customers with a UPS account can request supplies, free of charge, by selecting Order Supplies from the left side of the ups.com homepage or by calling PICK-UPS...The UPS Express Envelope is for document shipments and available in legal and letter sized versions.. Legal: 15 x 9.5 inches or 38 x 24 centimetres. Letter: 12.5 x 9.5 inches or 32 x 24 centimetres..the UPS Express Pak polybag is for flat items requiring some protection.. Dimensions: 16 x inches or 41 x 32 centimetres..the UPS Express Pad Pak is for flat items requiring some protection.. Dimensions: 16 x inches or 41 x 32 centimetres..the UPS Express Hard Pak is for flat items requiring additional protection.. Dimensions: x 11.5 inches or 37.5 x 29.2 centimetres..ups Express Box is available in large, medium and small sizes to accommodate a wide variety of merchandise. Large dimensions (rounded): 18 x 13 x 3 inches or 46 x 32 x 8 centimetres. Medium dimensions (rounded): 16 x 11 x 3 inches or 40 x 29 x 8 centimetres. Small dimensions (rounded): 13 x 11 x 2 inches or 33 x 28 x 5 centimetres..the UPS Express Tube is for large documents that must be rolled rather than folded.. Dimensions (rounded): 38 x 6 x 6 inches or 97 x 15 x 15 centimetres Free Note: UPS Customer Service Representatives are available for packaging advice and consultation. Call PICK-UPS. For unusual requirements, our UPS packaging laboratory will test your packaging and recommend solutions. Our Packaging Advisor also provides UPS packaging guidelines at ups.com. Click on the Support tab, then Shipping. * Not available for UPS Worldwide Express Freight.

93 ups.com PICK-UPS Value-Added Services 91 Tracking and Notifications The following value-added services are available for UPS small package services, unless otherwise specified. Service Features and Benefits Cost Delivery Confirmation services* Delivery Confirmation Shipping within Canada Provides automatic confirmation of delivery for any package you designate. Note: Confirmations are printed on a weekly statement and sent to you after delivery is completed. Shipping cost + $2 Quantum View Manage for. Importers CD Quantum View Services Tracking * Not available for UPS Worldwide Express Freight. Delivery Confirmation Signature Required Provides automatic confirmation with digital signature proof of delivery for any package (domestic) or shipment (international) you designate. Note: Confirmations are printed on a weekly statement and sent to you after delivery is completed. Delivery Confirmation Adult Signature Required Provides automatic confirmation with a digital adult signature proof of delivery for any package (domestic) or shipment (international) you designate. The adult must be at least 19 years of age within Canada and 21 years of age for international shipments. Note: Confirmations are printed on a weekly statement and sent to you after delivery is completed. Tip..For proof of delivery with signature, register for UPS Signature Tracking and view signatures online. Either log into your My UPS account on ups.com or call us at PICK-UPS for the details. We can also fax or mail a copy of the delivery details to you, including a copy of the receiver s signature. Simplify your record-keeping by requesting historical customs document images on CD, indexed for easy access. Historical data is available from your date of registration forward. Rate includes shipping charges. With UPS automated shipping solutions, choose to send an notification to up to five different recipients alerting them that you have processed their package. This robust feature can save your business precious time by automatically informing recipients when the shipment is being delivered and advise them of the UPS Tracking Number and reference numbers. It will also allow your customer to track the shipment without ever having to enter the UPS Tracking Number. Quantum View Services include: Quantum View Notify Exception Notification With UPS automated shipping solutions, UPS will send an notification to up to five different recipients.notifying them when there is a known change in the scheduled delivery. Quantum View Notify Delivery Notification With UPS automated shipping solutions, you can choose to have UPS send an notification to up to five.different recipients notifying them when the shipment has been delivered. Quantum View Data Inbound and Outbound With UPS automated shipping solutions, this service keeps you informed of the status of shipments by providing you with critical updates about inbound and outbound shipments. Data files are delivered via the Internet in easy-to-integrate formats. These services are ideal for businesses that want to integrate visibility information into internal software applications and databases. For more information, see Visibility Services at My UPS. Quantum View Manage With UPS automated shipping solutions, this service provides you with up-to-date information on shipping activity for packages you are sending and receiving. You are provided with instant access to information that helps save time and costs and improves customer service. This service is designed for customers who ship an average of.. 30 or more packages per week and require visibility on all packages. Quantum View Manage for Importers This innovative new software application provides powerful tools to help you manage brokerage information and customs compliance. You can view brokerage data, access clearance document images, upload your product.catalogue information to be used for rating and classifications, archive images of clearance documents and. contact the UPS Customs Brokerage office via or fax to resolve any customs delays. Available exclusively. on ups.com. On ups.com Track your shipments directly from the ups.com homepage or click on the Tracking tab to track up to 25 different tracking numbers. You can also track by using your own reference numbers. Text Messaging.Get information on the status of your shipments quickly and efficiently with UPS SMS Tracking. You must opt into the service to begin tracking with SMS. Visit the tracking tab on ups.com to learn how. Shipping cost + $3.30 per package. (domestic) or per shipment. (international) Shipping cost + $4.50 per package (domestic) or per shipment. (international) $25 per CD Free Free Free Value-Added Services

94 92 Value-Added Services ups.com PICK-UPS Customs The following value-added services are available for UPS small package services, unless otherwise specified. Service Features and Benefits Cost No-charge routine customs clearance UPS TradeAbility services There is no additional charge for routine customs clearance of UPS Express Early, UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Freight, UPS Worldwide Express Saver, UPS Worldwide Expedited, UPS Express, UPS Express Saver, UPS Expedited and UPS 3 Day Select shipments when UPS Customs Brokerage or its designate handles your exports for customs brokerage. This easy-to-use web-based system allows you to improve compliance and customer service, increase supply chain efficiencies and reduce international shipping costs. UPS TradeAbility provides up-to-date information to address new security and compliance initiatives, trade agreements, customs regulations, duty rates and import/ export processes. The following no-charge services can be integrated into your own business applications or accessed on ups.com and through our Web Services technology (Web Services allow companies to connect their business applications directly to UPS TradeAbility). Harmonizer Quickly and accurately identify harmonized tariff codes for products. Product List The Product List provides a location to collect, organize and store product information for up to 1,000 product entries for use in UPS TradeAbility services. It allows customers to save product information along with harmonized tariff codes by country for later use. Transaction History Store and access detailed records of UPS TradeAbility transactions for reporting and accounting purposes. Transactions are available for 90 days, and users may download a single transaction or their entire transaction history. Forms Complete forms online or browse a library of PDF documents to assist with export and import shipments. Landed Cost Estimate the landed cost of international shipments, including applicable duties, fees, taxes and transportation costs. Denied Party Screener Use a single source to search for restricted trading parties or embargoed countries. Import Compliance Verify compliance of import shipments with country-specific trade regulations, procedures, tariffs, laws and administrative rulings. Export Licence Detector Proactively identify U.S. government export licensing requirements and exceptions. Visit the Solutions tab on ups.com, click on International Trade, then Tools and Technology to learn more. Free for up to five.classification lines into Canada and up to three classification lines into the U.S. Charges may apply for more complex customs clearance.procedures. Free

95 ups.com PICK-UPS Value-Added Services 93 Customer Protection The following value-added services are available for UPS small package services, unless otherwise specified. Service Features and Benefits Cost Automatic protection UPS shipments are automatically protected against loss or damage. Free against loss or damage Package shipments protected up to $100. Declared Value. protection against loss or damage UPS Service Guarantee* UPS offers customers the opportunity to declare a value and obtain additional protection against loss or damage for their shipments for an additional charge. If the value of your shipment is over $100, you may declare a higher value and purchase additional protection: You must enter the Declared Value on the UPS Pickup Record. The maximum Declared Value that can be purchased by a shipper shall be no more than: $50,000 for a single package $50,000 for a C.O.D. package $50,000 for a UPS Express C.O.D. shipment..$50,000 for an international return package provided that a high-value shipment summary is generated and signed by the UPS driver at pickup $50,000 for a domestic return package sent via 3 UPS Pickup Attempts Return Label $5,000 for a credit card transaction on a UPS Internet Shipping account..$999 for a domestic return package sent via UPS Print Return Label, UPS Print and Mail Return Label,. UPS Electronic Return Label or 1 UPS Pickup Attempt Return Label $500 for a package shipped via a UPS Drop Box $500 for a package containing jewellery $100 for a package containing cheques, phone cards, lottery tickets or gift cards $100,000 for a pallet shipped with UPS Worldwide Express Freight. Charges for Declared Value can be billed to the shipper, the receiver or a third party. For full details, including additional restrictions and limits on Declared Value, refer to the UPS Terms and Conditions at ups.com or call PICK-UPS. UPS stands behind its commitment to on-time delivery with a money-back guarantee. If we deliver your. guaranteed shipment more than 60 seconds later than the promised time, you can request a refund of your. transportation charges. * For international shipments, UPS guarantees delivery of your shipment on time, as scheduled, when brokerage service is provided by UPS or its designate. $2.50 per $100 or part thereof, up to certain limits Free Value-Added Services

96 94 Value-Added Services ups.com PICK-UPS Access Service Features and Benefits Cost Package Automatic Daily Pickup* Convenient drop-off locations UPS On-Call Pickup service UPS Freight Less-Than-Truckload and Truckload UPS Freight Forwarding Air Freight, Ocean Freight and Less-Than- Truckload * Not available for UPS Worldwide Express Freight. Customers can enjoy the convenience of daily pickups by UPS. A UPS driver will stop by your location once each day, Monday through Friday, to collect all of your shipments. This option is ideal for frequent shippers. Note: Accounts receiving an Automatic Daily Pickup will be assessed a Weekly Service Charge. If you prefer to drop off a shipment at your convenience, UPS has several options: UPS Customer Centres at our operating centres The UPS Store locations UPS Access Point locations UPS Authorized Shipping Outlets across Canada UPS Drop Boxes UPS Worldwide Express Freight Centres For your closest location, check our website at ups.com or call PICK-UPS. For customers who don t have Automatic Daily Pickup but need to get a package shipped right away. Enjoy the convenience of scheduling a pickup for your package at any time, using any UPS service. To schedule a pickup, go to ups.com, click on the Shipping tab and then Schedule a Pickup or request a pickup. by calling PICK-UPS. UPS Worldwide Express Freight..Pickup or drop-off must be scheduled for each UPS Worldwide Express Freight shipment via WorldShip,. UPS Internet Shipping, UPS CampusShip, UPS Developer Kit, ups.com or by calling PICK-UPS...UPS Worldwide Express Freight pickup cannot be combined with air, international or ground services package pickup. No additional fees are applied for pickup requests. Call to schedule a pickup. Call to schedule a pickup. $7.50 per week when weekly outbound billing totals $30 or more. $15.50 per week when weekly outbound billing totals less than $30. Free $2 per pickup for phone-in requests on same-day pickups

97 ups.com PICK-UPS Value-Added Services 95 Billing Service Features and Benefits Cost Canada shipments billed to the receiver or third party Commercial Invoice Removal Duty and Tax Forwarding Options UPS Billing Centre UPS Billing Data and the UPS Billing Analysis Tool The receiver or third party to be billed must have a valid UPS Account Number. The postal code belonging to the account s pickup address is also required. An option available on any UPS Import Control service shipment; UPS will remove the commercial invoice from the shipment prior to delivery to a third party. The service provides importers with the flexibility of routing shipments directly to their buyer while keeping the value of goods information confidential. For international shipments, except for shipments to the U.S. or Mexico, you may choose to have any applicable duty, tax and brokerage fees billed back to the shipper or a third party. A Duty and Tax Forwarding Surcharge will apply if you bill these fees to the shipper or a third party outside the destination country of the shipment. The UPS Billing Centre provides several formats including online, PDF and CSV. You can also create customizable reports of your billing information to help you allocate costs and manage your accounts. In addition, you can set up automatic payments allowing you to easily pay your invoices online via electronic funds transfer from your bank account. Register at ups.com by clicking on the Support tab, then Billing. UPS Billing Data. A detailed electronic billing file that can be received in CSV or XML format. Customers can integrate UPS Billing information into accounting and other business applications. UPS Billing Data facilitates faster and easier invoice reconciliation, cost allocation and accounts payable processes. To register for UPS Billing Data, visit ups.com and click on the Support tab, then Billing. UPS Billing Analysis Tool. An analyzing and reporting software tool that supports UPS Billing Data to make shipment information and accounting easier to manage. It features predefined reports such as Cost Management Reports, Brokerage and Import Reports and more giving you total visibility and full functionality for your shipping costs and needs. Register for the UPS Billing Analysis Tool at ups.com by clicking on the Support tab, then Billing. $6 per shipment $20 per shipment $16.30 per shipment Free Free Free Value-Added Services

98 96 Value-Added Services ups.com PICK-UPS Additional Charges The following charges will apply under the described conditions. Charge Description Cost Additional Handling* This fee applies to the following: $9 per package Any article that is encased in an outside shipping container made of metal or wood..any cylindrical item, such as a barrel, drum, pail or tire that is not fully encased in a corrugated shipping container..any package with the longest length exceeding 60 inches or 152 centimetres or its second-longest side exceeding 30 inches or 76 centimetres Any package with an actual weight greater than 70 pounds or 32 kilograms..each package in a shipment where the average weight per package is greater than 70 pounds or 32 kilograms and the weight for each package is not specified on the source document or the UPS automated shipping. solution used UPS also reserves the right to assess the Additional Handling fee for any package that, in UPS s sole discretion, requires special handling. This charge may be applied to all packages without regard to the service level selected. Note: An Additional Handling fee will not be assessed for packages qualifying for a Large Package Surcharge. Address Correction An additional charge will apply if UPS is unable to deliver a package because it has an incorrect or incomplete address or is addressed to a P.O. Box. UPS will attempt to determine the correct address and complete the delivery. The corrected address will be identified on the Delivery Service Invoice, allowing you to update your records. $11.50 per package Billing Option Payer Refusal Charge Extended Area Surcharge Large Package. Surcharge* If the receiver or third party identified by the shipper does not pay for the shipping charges on any international or domestic shipment, an additional charge will be billed to the shipper in addition to the original shipping charges. An additional charge will apply for shipments delivered to certain extended points within Canada, the U.S. and other international destinations. The list of Extended Area Surcharge points can be found at ups.com/rates/ca. A package is considered a Large Package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 130 inches/330 centimetres. Large Packages are also subject to a minimum billable weight of 90 pounds/41 kilograms. An Additional Handling fee will not be assessed when a Large Package Surcharge is applied. $16 per shipment Within Canada:. $5.50, $12.50 or. $65 per shipment To the U.S.:. $3.25 per shipment Internationally:. $30 or $33 per shipment or $0.30 or $0.33 per pound ($0.67 or $0.73 per kilogram), whichever is greater $40 per package Late Payment Charge UPS may apply a late payment charge to any invoice that is overdue. 5% of payment due Missing or Invalid Account Number Over Maximum Limits* Oversize Pallet Handling Surcharge An additional charge will be billed to the shipper when the account number for the bill-to party is invalid or. missing. Any package or article over maximum limits is prohibited. An additional fee will apply to any package or article: Weighing more than 150 pounds or 68 kilograms, or Exceeding 108 inches or 270 centimetres in length Exceeding a total of 165 inches or 419 centimetres in length and girth combined UPS Worldwide Express Freight An Oversize Pallet Handling Surcharge is applied to any UPS Worldwide Express Freight pallet when its dimensions exceed the maximum size or weight restrictions (which vary by origin and destination) as set forth at. ups.com/palletmaximums. $11 per shipment $50 per package $50 per pallet Residential Surcharge A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home. $2.95 per shipment Exception: $110 per UPS Worldwide Express Freight. shipment Special Handling of Undeliverable. Packages Undeliverable International Shipment Return Surcharge UPS Express Early and UPS Express Plus Out of Service Area * Does not apply for UPS Worldwide Express Freight. Domestic packages refused by the consignee, or which cannot be delivered due to any other cause beyond UPS s control, will be returned to the shipper at the expense of the payer of the original shipment. A package returned to the shipper will be assessed applicable UPS Standard service shipping charges from the originally intended delivery address to the return address on the shipping label. U.S. and international packages that are refused by consignees or that cannot be delivered for any other reason will be held by UPS. The shipper will then be contacted for further instructions. International packages that cannot be delivered and returned to the country of origin will be assessed the Undeliverable International Shipment Return Surcharge in addition to return shipping charges including, but not limited to, transportation, fuel surcharge and applicable duty and tax. If a shipper inadvertently selects UPS Express Early or UPS Express Plus service for a delivery destination that is not a UPS Express Early or UPS Express Plus service point, UPS will provide the next best level of service available. A fee will be applied if the shipper later wishes to have their UPS bill adjusted to the lower level of service. As quoted $10 per shipment $12 per shipment

99 Si vous désirez obtenir un. exemplaire de ce guide en français,. visitez ups.com/tarifs/ca. ups.com PICK.UPS

100 ups.com PICK.UPS 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown. are trademarks of United Parcel Service of America, Inc. All rights reserved /15