User Group Training Conference details: Extras for Conference hotel guests:

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1 You re Invited! We invite you to join us this year for the GTL Conference May 20 and 21 in St. Augustine, Florida. Attendees of the GTL Conference will benefit from the opportunity to learn how to better utilize GTL products and also take part in crucial votes on proposed changes to GTL s products and services. Only attendees of the GTL Conference have the opportunity to vote on the proposed changes, so attendees have a unique ability to shape the development of all GTL products. In addition to the training sessions, there are multiple opportunities to experience new GTL hands-on, and to see firsthand how integrated can streamline processes and provide efficiencies for your facility. GTL Conference is always a great place to unveil new products, so you never know what you will get to see when you are there! We have included a sample agenda from one of our recent User Groups to show the kind of training sessions you can expect, and to show a small portion of the interaction opportunities that are provided. Lunch is provided both days for the conference, and those who stay at the conference hotel also receive a very nice complimentary breakfast in the hotel restaurant. Attendees are also invited to the Tuesday evening hospitality event for some light fare and a chance to meet many of the other corrections customers in attendance. This is a wonderful opportunity to discuss best-practices, and to find out how other correctional facilities manage their inmate populations. This GTL Conference has a couple of new changes. As the GTL customer base continues to grow, the GTL Conference attendance continues to grow. There are now two conferences per year so that we can serve both our east coast and west coast customers. To ensure that we can offer a high quality event, and ensure that class sizes are appropriate, we are opening this GTL User Group up to the first 120 customers who are registered to attend. A waiting list will be maintained for customers who register after the first 120. This GTL Conference will be held at the Renaissance hotel at WGV in St. Augustine. For attendees who stay at the conference hotel, the following amenities are included: the hotel from Jacksonville International Airport on 5/19 (shuttle times )* Free transportation from the hotel to Jacksonville International Airport on 5/22 (shuttle times )* Complimentary breakfast voucher for the Villagio restaurant for Tuesday and Wednesday morning in the guest rooms and the meeting space in the spacious parking lot Free shuttle to downtown St. Augustine (shuttle times TBA) *Free transportation to and from the Jacksonville International Airport on covered days/times. Limited shuttle times available. Further information will become available closer to the event.

2 Conference Budgeting Form: To make it easier to budget for User Group, we have prepared this easy sheet to help calculate your expenses: 1. Registration fee for GTL Conference: 2. Transportation to and from User Group. Expenses could include travel to and from airports (or to the hotel if local), parking at the airport, and flights to and from Jacksonville International Airport (including baggage fees): 0.00 A 12 per day savings 3. Hotel costs (Renaissance is 149 per night* plus taxes, which are currently 12%. Your stay at the Renaissance includes breakfast for 2 days, travel to and from the hotel* (see details in the letter), complimentary wifi, and waived resort fees. 4. Transportation to and from the Renaissance (see aboveyou are eligible for free transportation if staying at the Renaissance). Please note that self-parking at the Renaissance is free of charge. 5. Breakfast (see above- guests of the Renaissance get free breakfast during User Group). 6. Lunch expenses. Note: lunch is included at no charge on Tuesday and Wednesday for User Group attendees 7. Dinner expenses. Note: a hospitality social is provided Tuesday night with light fare and beverages. 8. Miscellaneous expenses: All other anticipated expenses. TOTAL ANTICIPATED USER GROUP EXPENSES: *Transportation to and from the Renaissance from Jacksonville International Airport is available for guests of the Renaissance on Monday, May 19 and Thursday, May 22. There are a limited amount of shuttle times that will be available, and they will be based on times that will work for the majority of the attendees. Shuttle times will be announced at a later date. **Limited amount of rooms are available at the government rate for those who qualify. The hotel requires one of the following to qualify for government rate: a) Federal Government issued Visa, MasterCard, or American Express Card or b) Federal Government picture ID ( CAC or Common Access Card) or c) Military picture ID or d) Travel orders or e) FFRDC identification card (picture or non-picture)

3 GTL Conference Registration Information: When: Where: What: User Group URL: Hotel Reservations: Hotel Group Code: Important details: May 20-21, 2014 St. Augustine, FL User training, change request voting, hands-on exhibits, and more! Global Tel*Link To register for the GTL Conference in St. Augustine, FL, please visit this web page: A 12 per day savings Once on the page, click the Register for User Group icon on the top of the page, and fill out the form. Be sure to include your contact information, including your , as the majority of the communication regarding User Group will arrive via . For best results, please whitelist [email protected] in your system. Once you have completed your registration, you will be returned to the User Group information page so you can register for your room, and get more information. To register to stay at the conference hotel, click on the icon that says Reserve Conference Hotel Room. This link will take you to the exclusive User Group registration page. The registration site will automatically insert the correct group code into the system for you to ensure you get all the included benefits, and it will provide you with the special discounted rate. The Renaissance is part of the Marriott family of hotels, so you can provide your Marriott rewards number to receive credit for your stay. If you prefer to call in a registration, please call and use group code Global Tel*Link to ensure you are placed in the User Group Conference group and receive all the included benefits (free breakfast, free wifi, airport transportation, discounted room rate, etc.). Be sure to bookmark the GTL Conference page so that you can come back to download the agenda once it becomes available, and to have access to any updated GTL Conference information. If you need any assistance with registering for the GTL User Group Training Conference, please contact your GTL account representative, or the User Group coordinator: Greg Whitaker [email protected] *See page 2 for details.

4 2014 User Group - Agenda TUESDAY, May 20, :30am 9:30am 8:00am 9:30am 9:30am 10:15am 10:15am 11:00am 11:00am 11:15am Breakfast Registration Opening Remarks General Session OMS TRACK TELEPHONE TRACK INTELLIGENCE TRACK KIOSK TRACK 11:15am 12:00pm 12:00pm 1:15pm 1:15pm 2:15pm Vendor Exhibits & Technology Hall Open Ask the OMS Experts, Tim Lee, and Jim Bradley OMSe Roadmap Inmate Telephone Change Requests part 1 Inmate Telephone Change Requests part 2 Lunch Break Data Analytics Mitch Volkart GTL Payment Services 2:15pm 2:30pm Afternoon Break 2:30pm 3:30pm OMS Change Requests Tim Lee and Inmate Telephone What s New 3:30pm 4:30pm Data Analytics (repeat) Mitch Volkart 6 pm 8 pm Hospitality Social Sponsored by:

5 2014 User Group - Agenda WEDNESDAY, May 21, :00am 8:00am 8:00am 8:45am Breakfast Service and Support Overview Jim Bradley 8:45am 9:30am 9:30am 9:45am General Session OMS USER TRAINING TRACK OMS SYS ADMIN TRACK KIOSK TRACK VENDOR TRACK 9:45am 10:45am OMSe Intro Overview Roundtable Transportation Visitation Scheduling Michael Schatz Session 1 10:45am 11:00am 11:00am 12:00pm 12:00pm 1:15pm 1:15pm 2:15pm 2:15pm 3:15pm 3:15pm 3:30pm 3:30pm 4:30pm Vendor Exhibits & Technology Hall Open Salon I Using Workflows for Operational Efficiency Mitigating Risk with Assessments, Classification, Keep Separates, & Incidents Planning for Re-Entry with Assessments, Programs & Release Module Roundtable Gangs (STGs) OMSe Configuration Overview Dashboards & Status Monitors Intro to Crystal Reports Development Lunch Break Afternoon Break Video Visitation Michael Schatz In-Pod Kiosk ( , mp3, & inmate requests) Jeff Fitter GTL Payment Services (repeat) Lobby and Intake Kiosks Express Release Cards Rapid Financial/ CE Assessments Automon CorreTrak OMS Integration 4:30pm Closing Remarks