St. Johns County Single Stream Recycle Rollout Presented to HOAs and Owners Associations

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1 St. Johns County Single Stream Recycle Rollout Presented to HOAs and Owners Associations Information As Of 15 May 2015

2 What and When? Republic Services Recycling Service Converts to Single Stream, 6 July Service Dates Unchanged. Residents receive a blue 95-gallon cart, June Carts will have information packet attached. Republic Services receives carts, May Two Staging Areas: TPC Parking Lot, Republic s landfill

3 Why Is SJC Upgrading to Single Stream, With Carts? Carted Single Stream increases recycling volume. Carts makes recycling easier & more convenient. Carts reduce litter and animal disturbance. Carts with lids take up the same amount of space as your current bin, only taller.

4 Newspaper Tasks Joint ¼ page ad with ADS showing top FAQ s on recycling with carts: Paper Ponte Vedra Recorder Estimated Run Date 28 May 2015; Repeat as needed. The St. Augustine Record 22, 29 May 2015; 5, 12 June 2015 Ponte Vedra Leader Times Union Metro Ponte Vedra Shorelines Section 28 May 2015; Repeat as needed 30 May 2015; Repeat as needed The Creek Line 8 June 2015

5 Local Community Meetings (Northern Half of County) Host Community Meetings to educate residents Present at COA 26 May 2015; Present at May Management 28 May; Coordinate with SJC on Citizen Invitations Bring carts, pass out FAQ handouts and residential brochure Brief Presentation at Ponte Vedra MSD meeting (8 June, 6pm) Presentation was requested by MSD President last year Publish Info in Ponte Vedra MSD s e-newsletter and website Blast to local HOA List provided by Rachael Garvey Announces Single Stream Recycling program is coming and when To reach and educate as many residents as possible

6 Communications Tasks (cont d) Michael Ryan (SJC Communication Manager) Communication Plan: Website newsfeed, other appropriate pages GTV bulletin board, SJC Today News Show Facebook County Twitter County Instagram County Media press release BCC E-Newsletters - summer edition

7 RSG preparation for Phone Calls Tasks Have staffed phone center running by 1 June Six temporary CSRs Shared Call Script for RS, CSRs and County Residents receive carts with information packets inside cart lid Full list of FAQs explaining the program and where to direct questions; plus reminder education of solid waste guidelines

8 Cart Graphics

9 Cart Lid Graphics

10

11

12 Info Flyers With Carts Contact your Service Provider with additional questions: Republic Services, or Calls will go to staffed customer service center. Full List of FAQ s (see following slides)

13 St Johns Single Stream Carts FAQs Q: Does this increase my solid waste assessment fee? A: No, there is no fee increase for the upgraded Single Stream recycling program. Q: How big are the carts? A: Carts can hold up to 95-gallons of recyclable items. The carts also have wheels so that residents can easily roll their recyclables to the curb for collection. All recyclables can be mixed together loose in the cart.

14 St Johns Single Stream Carts FAQs Q: Do I need to be home to receive delivery of my new cart? A: No, your carts will be delivered to the curb of your home starting June 1, 2015 July 3, Q: How does this upgrade affect my collection days? A: Your recycling, garbage and yard waste pick up days will remain the same.

15 St Johns Single Stream Carts FAQs Q: How far from the curb and other obstacles can I place my cart? A: Place the cart no more than three (3) feet from the curb and all overhead obstructions (tree limbs and wires) should be a minimum of thirteen feet high. The handles must be facing your residence. The arrows on top of the lid must be facing the street. Q: What do I do with my Recycle bin(s)? A: Beginning July 6th residents can set out their 18-gallon recycle bin(s) on their regularly scheduled recycle day. The bins will be picked up.

16 St Johns Single Stream Carts FAQs Q: Can I use the new cart before Single Stream recycling begins? A: No, Single Stream recycling collection will begin the week of July 6, Continue using your current recycle bins until the week of July 6. Q: How do I place my recycle materials in the new cart? A: Place your recycle materials inside your cart with the lid closed. A full list of acceptable and non-acceptable materials are printed on top of your cart.

17 St Johns Single Stream Carts FAQs Q: I would like a smaller cart. How do I get one? A: Please contact Republic Services by calling to request a smaller cart. No exchanges can be delivered before August 21, 2015 and all exchanges must be requested by October 6, Q: Can I request an additional cart? A: Yes. Republic Services will deliver an additional cart if requested by resident. To request an additional cart, please call

18 St Johns Single Stream Carts FAQs Q: How do I move the cart? A: The wheels make it easy for residents to roll the carts. Remember to push the cart using the handles on the lid hinge. It is recommended to push the cart rather than pull it. Q: Where can I store my new cart? A: It is recommended to place your new cart by your home or in your garage.

19 St Johns Single Stream Carts FAQs Q: What do I do with the cart if I move? A: If you move, the recycling cart remains behind for the next resident. Q: What if my cart is broken? A: Republic Services will repair or replace your cart as needed. To contact Republic Services about your cart, please call Q: Do I need to bag my recyclables? A: No, do NOT bag recyclables because the plastic bags cannot be recycled through this program.

20 St Johns Single Stream Carts FAQs Q: Do the Single Stream collection carts have any other benefits? A: Yes, they reduce the chance of wind-blown litter. In addition carts with lids will take up the same amount of space as your current bin, only taller. Q: Can we put more recyclables out next to our carts? A: No. All recyclables must be placed inside the cart with the lid closed. If you typically have more recyclables than the cart will hold you may call Republic Services and order an additional cart.

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