Tier Standards. Eric Maddison CEng. CEnv. MBA MSc. MCIBSE MEI. Consultant EMEA

Transcription

1 Tier Standards Eric Maddison CEng. CEnv. MBA MSc. MCIBSE MEI Consultant EMEA

2 Uptime Institute Unbiased and vendor neutral Global thought leadership for the data center industry Founded 1993 Standards and Training Created the global data center Tier standard Certification of Designs, Facilities, Operations Training of data center engineers and operators Uptime Institute Network North America, EMEA, APAC and LATAM

3 Uptime Institute Other Services Symposium Annual industry event Management & Operations Stamp of Approval Data Center Due Diligence Assessment Facilities Management Program Development

4 Tier Certifications Worldwide

5 Uptime Institute EMEA Team Established 2012 Based in London and Dubai Commercial and service delivery capabilities Part of global Uptime Institute organisation Global standards Local execution

6 Why does Tier Certification matter? Quality and reliability of the data center Independent third party review by Uptime Institute Globally understood standard (Tier I, II, III and IV) Positioning and differentiation An Uptime Institute certified data center has an expected level of resilience corresponding to business requirements Service Level Agreements can be quantified Essential to certify not just the design but also the constructed facility Proof that the data center really meets the Tier standard Only certifying the design does not guarantee a resilient data center Certification is only valid if performed by the Uptime Institute

7 Tier Standards Tier Standard: Topology Defines Tier Classification System Performance Requirements for each functionality objective Tier Standard: Operational Sustainability Defines Expected Operational Behaviors Aligned by Tier Both Are Owner Standards

8 Uptime Institute Tier Standard Owners Advisory Committee Members Owner Advisory Committee (OAC) is a consortium of data center owners/operators having received Uptime Institute Tier Certifications OAC is a formally organized group created to validate and endorse the contents and direction of the Tier Standards OAC represents global leaders in the Financial, Healthcare, Insurance, Manufacturing, Retail, and Government industries OAC members are worldwide: Australia, Brazil, Canada, Costa Rica, India, Kingdom of Saudi Arabia, Luxembourg, Russia, South Africa, Spain, Switzerland, Taiwan, UAE, UK, and the U.S.

9 Tier Standards The Current Versions

10 Tier Classification Objectives Provide a common understanding and language of data center infrastructure concepts Identify expected data center performance by differences in topology Recognize that all data centers are not alike nor need to be Refers to a single operations site Tier concepts are simple; application requires extreme diligence

11 Tier Topology Categories Tier Classifications represent broad topology categories Redundant capacity components Redundant (diverse) distribution paths Classification based on Maintenance opportunity and Failure response Fractional concepts are not rationalized No Standard for Tier III.6 Tier III + is undefined Site Classification based on lowest system rating Differentiation within a Tier defines Operational Sustainability

12 Key Tier Topology Principles Begin and end at the IT Critical Environment Build upon the previous Tier Provide facility operation and maintenance opportunities Considers only the built environment

13 Tier Classifications Tier I Basic Capacity Tier II Redundant Components Tier III Concurrently Maintainable Applies to Each and Every component and path Tier IV Fault Tolerant Considers a Single event, but Consequential impact

14 Tier I Basic Capacity Summary Non-redundant capacity components ( N only) Critical Environment power and cooling systems Single distribution path Operations and Maintenance Considerations Site infrastructure and Critical Environments must be shut down for annual maintenance and repair work Installation or construction of capacity may disrupt the Critical Environment

15 Tier I Operational Risks Any capacity component or distribution path element failure will disrupt the Critical Environment All or portions of the Critical Environment are susceptible to disruption due to planned and unplanned activities Operations (Human) errors have high likelihood of site disruption Deferred maintenance to avoid downtime increases the risk and severity of disruptions in the Critical Environment

16 Tier II Redundant Components Summary Redundant capacity components (N+R) Engine generators, UPS modules, IT and UPS cooling Single distribution path Operations and Maintenance Considerations Some capacity components can be maintained or repaired with limited impact to the Critical Environment Site infrastructure and Critical Environments must be shut down for annual maintenance and repair work Installation or replacement of capacity components may disrupt the Critical Environment

17 Tier II Operational Risks A capacity component failure may disrupt the Critical Environment A distribution path element failure will disrupt the Critical Environment All or portions of the Critical Environment are susceptible to disruption due to planned and unplanned activities Operations (Human) errors have high likelihood of site disruption Deferred maintenance to avoid downtime increases the risk and severity of disruptions in the Critical Environment

18 Tier III Concurrently Maintainable Summary Redundant capacity components and independent distribution paths (transformers and transfer switches are path elements) Elements of a distribution path may be inactive Predicated on dual-cord IT equipment No runtime limits on engine-generator capacity at design load Operations and Maintenance Considerations Each and Every capacity component and distribution path element can be taken out of service for maintenance, repair, or replacement without impacting the Critical Environment or IT processes

19 Tier III Practical Insight Each and Every extends to: Valves and fittings Switchgear and panels Maintenance focus requires: Dead lugs for safety during electrical activities Dry pipes to avoid liquid spills Single Points-of-Failure are not eliminated

20 Tier III Operational Risks All or portions of the Critical Environment are susceptible to disruption due to failures or unplanned activities Scheduled maintenance activities occur on redundant components, distribution paths, and systems which will reduce redundancy and may elevate risk of disruption Operations (Human) errors may lead to site disruption Single-cord IT equipment or incorrect installation may defeat Tier III infrastructure

21 Tier IV Fault Tolerant Summary Redundant capacity components Redundant active distribution paths Compartmentalization of both capacity components and distribution paths N after any failure Continuous Cooling for critical IT and UPS systems No runtime limits on engine-generator capacity at design load Operations and Maintenance Considerations Each and Every capacity component and distribution path element can sustain a failure, error, planned, or unplanned event without impacting the Critical Environment or IT processes

22 Tier IV Practical Insight Single event with consequential impact Loss of a switchboard impacts everything downstream powered by that switchboard Replacing a valve requires a dry pipe on both sides Design considerations for Continuous Cooling are consistent with UPS for IT equipment power Most human errors are considered failure events Exceptions: Emergency Power Off (EPO) Activations Fire Suppression Activations Failure to properly connect IT loads

23 Tier IV Operational Risks The Critical Environment is not susceptible to disruption due to failure of any single capacity component, distribution element, site infrastructure system, or single human error Scheduled maintenance activities occur on redundant components, elements, and systems which may create a risk of disruption Operation of the EPO system, activation of the fire protection system, or malicious human interaction may lead to site disruption Single-cord IT equipment or incorrect installation may defeat Tier IV infrastructure

24 Tier Criteria Summary Tier I: Basic Capacity Computer room, UPS, engine generator, computer cooling Single distribution path and N capacity Susceptible to all maintenance- and fault-related shutdowns Tier II: Redundant Capacity Single distribution path and N + R components Shutdown MAY be required for maintenance on redundant components Susceptible to shutdowns for maintenance on distribution paths Susceptible to fault

25 Tier Criteria Summary Tier III: Concurrently Maintainable Maintenance or replacement of each and every distribution and capacity component No shutdown for planned equipment work or replacement Can be susceptible to fault Tier IV: Fault Tolerant Multiple, active, Compartmentalized capacity components and distribution paths autonomously 'N' after any failure No shutdown for planned equipment work or replacement No shutdown for single fault

26 Tier Topology Standard Some Myths and Misconceptions Myth: Tier Certification has been available since the 1990 s The first certification took place in 2008 Myth: Multiple utility feeds are required by Tiers Configuration of the public utility does not affect Tier Myth: A Tier rating is aggregate (Tier II.5, Tier II+) Tier is tied to the lowest rated subsystem Partial Tiers are undefined and misleading Myth: Uptime Institute Tiers = TIA There is no affiliation between the TIA and Uptime Institute TIA is a Telecomms standard developed for the USA Myth: Component Count N+1, N+2, S+S, or 2(N+1) does not determine Tier.

27 Tier Topology Standard Some Myths and Misconceptions Myth: Uptime Institute Tiers requires an EPO. Uptime Institute Tiers does not mandate an EPO. Unless compelled by a local jurisdiction or code, Uptime Institute does not recommend EPO installation Myth: Uptime Institute Tiers requires raised floor. Decisions such as raised floor or on-slab, Cold Aisle/Hot Aisle, containment of Cold/Hot Aisles, and gallery cooling can affect the efficiency of the computer room environment, but are NOT mandated by Uptime Institute Tiers. Myth: Tiers are U.S. Centric UI Tiers are globally accepted No impact with any local code

28 Operational Sustainability The behaviors and risks beyond Design Topology that impact the ability of a data center to meet its Business Objectives over the long term

29 Genesis of Operational Sustainability Uptime Institute over the years has observed management issues posing the largest risk to uptime then physical infrastructure Inadequate staffing Ineffective or non-existing maintenance and training programs Lacking processes and procedures Resulting in the majority of outages being caused by human error No standard existed to help owners/operators determine Common language/vocabulary of data center operations Focus of data center management Resource allocation Justification of additional resources

30 Genesis of Operational Sustainability Uptime Institute Abnormal Incident Report Database The majority of all outages are caused by human error

31 Purpose of the Standard Address the site operations standard gap Document the Operational Sustainability behaviors and risks Prioritize them to focus on those items that will most improve the performance of a data center Provide a tool to measure a data center s Operational Sustainability Encourage doing it your way results oriented Behaviors, not requirements

32 Tier Certification Process (1) Tier Gap Analysis (TGA) For existing data centres only Single in-office review of select design documents to identify common significant design shortfalls Memo documents major gaps to the Tier objective and conference call with owner team to discuss findings

33 Tier Certification Process (2) Tier Certification of Design Documents (TCDD) Review of 100% design document package in Uptime Institute offices Deliverable of Tier deficiencies and Operational Sustainability enhancements Conference call with owner and design team to discuss report Compliance review of revised drawings Award letter and foil

34 Tier Certification Process (3) Tier Certification of Constructed Facility (TCCF) On-site visit by team of consultants Identify discrepancies between design drawings and installed equipment Observe tests and demonstrations to prove Tier compliance Deliverable of Tier deficiencies and Operational Sustainability enhancements Conference call with owner team Award letter, foil, and plaque

35 Global Tier Certifications Tier II 12 Tier III 165 Tier IV 38 Tier II 3 Tier III 56 Tier IV 12 Tier III Gold 4 Tier IV Gold 2

36 Uptime Institute Network Private end user knowledge community of data center owners and operators Vendor-free environment to share experiences with true peers Effective pressure group to influence vendors Active in North America, EMEA, APAC and LATAM Share challenges and successes Trade and business secrets carefully protected Annual meetings Keynotes, presentations, round tables, panels form industry experts Data center tours and review Web-based resources and tools World s largest database of data center failures (AIRs)

37 Uptime Institute Network EMEA members

38 Beyond Uptime Institute Standards

39 Uptime Institute Symposium

40 Annual Brill Awards for Efficient IT The Brill Awards for Efficient IT will showcase companies and technologies that improve the industry's ability to sustainably deliver IT services to the end user The Brill Awards will recognize IT efficiency in the broadest sense of the word in five categories, across four global regions: North America, EMEA, Latin America and APAC. Data center design Operational data center upgrade Data center facilities management IT systems efficiency Product solutions Judges will be drawn from the end user, vendor, and consulting communities

41 Beyond Tier Other Services Data Center Due Diligence Assessment Recommendations for Feasible Upgrades and Improvements Facilities Management Program Development Strategic Advisor to launch and execute a robust facilities management Strategically reduce operator error leading cause of data center downtime Management Operations Similar process to the Operational Sustainability to review M & O procedures for data centers which are not Tier Certified

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