Uptime Institute Tier Classification System & Operational Sustainability

Transcription

1 Uptime Institute Tier Classification System & Operational Sustainability April 17, 2012 Dana L. Smith data center management and engineering consultants

2 Unbiased and vendor neutral thought leadership, research, and publications > Do not design, construct, or operate data centers Annual Symposium Uptime Institute Network > North America, EMEA, Brasil, & APAC Tier Program > Certification of Designs, Facilities, Operations > Training of data center engineers and operators Project Programming and Capacity Planning 2

3 Uptime Institute Network Active in North America and EMEA Call for Founding Members in Brazil and APAC Data center owners and operators only > Vendor-free environment to discuss issues Share challenges and successes > Trade and business secrets carefully protected Annual meetings > Keynotes, presentations, round tables, panels > Data center tour Web-based resources and tools 3

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5 Uptime Institute Training 2012 New Delhi Sao Paulo Dubai Santa Clara Melbourne Moscow Prague Mexico Singapore Chicago 507+ Elite Design Engineers and Operations Specialists in 54 countries since

6 Presentation Summary Review of the Tier Classification System Review of Operational Sustainability 6

7 Uptime Institute Tiers Internationally recognized de facto standard > Downloaded in over 110 countries > Tier Certifications in over 25 countries Only data center benchmarking system developed by and for data center owners Rate a single site, compare two sites, or evaluate a portfolio Encourages innovative engineering solutions Allows for client equipment preferences Performance-based on fundamental concepts > Not a checklist, design menu, or cookbook 7

8 Tiers Pertain to Design Topology Configuration of the site infrastructure equipment > Maintenance opportunities > Fault response Driven by owner s tolerance for an outage > Planned or unplanned downtime Do not address operation or location of the facility 8

9 Tier Classification System Tier I: Basic Capacity > Computer room, UPS, engine generator, computer cooling > Single distribution path and N capacity > Susceptible to all maintenance- and fault-related shutdowns 9

10 Tier Classification System Tier II: Redundant Capacity > Single distribution path and N + R components > Shutdown MAY be required for maintenance on redundant components > Susceptible to shutdowns for maintenance on distribution paths > Susceptible to fault 10

11 Tier Classification System Tier III: Concurrently Maintainable > Maintenance or replacement of each and every distribution and capacity components > No shut down for planned equipment work or replacement > Susceptible to fault 11

12 Tier Classification System Tier IV: Fault Tolerant > Multiple, active, Compartmentalized capacity components and distribution paths autonomously > 'N' after any failure > No shut down for planned equipment work or replacement > No shut down for single fault 12

13 Tier Myths Myth: Uptime Institute Tiers = TIA > There is no affiliation between the TIA and Uptime Institute > The core objective of Uptime Institute Tiers is to guide a design topology that will deliver high levels of availability -- as dictated by the owner's business case. Myth: Multiple utility feeds are required by Tiers > Configuration of the public utility does not affect Tier Myth: Tiers require a raised floor > Tier Certifications awarded to slab and raised-floor computer rooms > Height of the raised floor is driven by capacity 13

14 Tier Myths Myth: A Tier rating is aggregate (Tier III.5, Tier III+) > Tier is tied to the lowest rated subsystem > Partial Tiers are undefined and misleading Myth: Tiers mandate location, security, and operations > Tiers focus on the design and its implementation > Location and operations is the focus of second Uptime Institute Standard 14

15 Evolution of Tier Documentation 2008 and previous > White paper: Industry Standard Tier Classifications Define Site Infrastructure Performance Included attributes at request of operations teams Provided illustrations at request of engineering community 15

16 Evolution of Tier Documentation 2009 and beyond > Standard: Tier Standard: Topology > Accredited Tier Designer Technical Papers (3) > Accredited Tier Specialist > Owners Advisory Committee 16

17 Tier Standard: Topology 17

18 Owners Advisory Committee Future of Tiers > Decided by owners and for owners Adjudication Process > Issues proposed for deliberation > Annual vote > Mandated changes Minimum of 12 hours at N capacity 18

19 Tier Certification Industries 19

20 Definition of Operational Sustainability The behaviors and risks beyond Design Topology that impact the ability of a data center to meet its Business Objectives over the long term. 20

21 Indicators of Operational Sustainability Shortfalls Computer room or storage space? Accident or poor planning? 21

22 Indicators of Operational Sustainability Shortfalls Roll of plastic for ceiling leaks. Proactive? Office space in the computer room. 22

23 Indicators of Operational Sustainability Shortfalls A junk pile in the computer room. Mercedes in a data center support space. Fierce commitment to a common objective? 23

24 Genesis of Operational Sustainability Uptime Institute, in visiting 100s of data centers, observed management issues that result in a majority of outages caused by human error > Inadequate staffing > Ineffective or non-existing maintenance and training programs > Lacking processes and procedures No standard existed to help Owners/Operators determine > Common language/vocabulary of data center operations > Resource allocation > Justification of additional resources 24

25 Genesis of Operational Sustainability Failures Caused by human error (and thus avoidable) 73% Uptime Institute Abnormal Incident Reports through 1 July

26 Purpose of the Standard Address the site operations standard gap Codify the risks that impact the capability to meet their uptime objectives > Tied to Tier I-IV (robustness of data center infrastructure) > Prioritized Provide a tool to measure a data center s Operational Sustainability using these behaviors and risks Retain focus on those items which will most improve the performance of their data center Encourages doing it your way results oriented > Behaviors, not requirements 26

27 Relationship Between Tiers and Operational Sustainability Based on Business Objectives Increased rigor with increased uptime requirement > Greater management rigor required to achieve the design potential of Tier III and IV infrastructure > Change opportunities become more complex and require more planning to achieve Both Tier Classification System and Operational Sustainability required to meet uptime objectives of the business 27

28 An Owner s Standard Developed by Uptime Institute team with hands-on site operations experience Tier Standard: Operational Sustainability (1 July 2010) > Measures effectiveness of data center management > Assists owners to maximize the investment in infrastructure > Gives owners an indication of where the data center stands operationally in relation to others > Supports efforts to maximize uptime and minimize risk Adjudicated by the Owner s Advisory Committee 28

29 Elements of Operational Sustainability 29

30 Management & Operations Element Staffing and Organization > Staffing > Qualifications > Organization Maintenance > PM Program > Housekeeping Policies > Maintenance Mgmt. System > Vendor Support > Deferred Maintenance Program > Predictive Maintenance > Life Cycle Planning > Failure Analysis Program Training > Data Center Staff Training > Vendor Training Planning, Coordination, and Management > Site Policies > Financial Process > Reference Library > Capacity Management Operating Conditions > Redline Ratings > Operating Set Points > Rotating Redundant Equip. 30

31 Building Characteristics Building Features > Purpose Built > Support and Specialty Spaces > Security and Access > Setbacks Infrastructure > Flexibility for Incremental Capacity Increases > Infrastructure to Support Operations > Ease of Maintenance > Space, Power, and Cooling Exhaust Points Pre-Operational > Commissioning 31

32 Principles of Operational Sustainability Proactive > Anticipate an issue or risk rather than react to it > Continuous improvement Practiced > Disciplined approach to achieve desired result > Processes and procedures in place and followed Informed > Site operations resources are known and available > Knowledge is maintained by the organization, not the individual 32

33 Operational Sustainability Rating System 33

34 Certification Process Tier Standard: Topology > I, II, III, IV Operational Sustainability > Gold, Silver, Bronze Operational Sustainability Certification becomes suffix to Tier Certification > Tier III Gold 34

35 Dana Smith Director of Development Mercado Hispanoamericano