MANAGED HOSTING ON-SITE INFRASTRUCTURE COMMUNICATIONS HOSTED DESKTOPS SERVER HOSTING APPLICATION / WEB HOSTING

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1 MANAGED HOSTING HOSTED DESKTOPS SERVER HOSTING APPLICATION / WEB HOSTING ON-SITE INFRASTRUCTURE SERVER INFRASTRUCTURE DESKTOPS (VDI) MPLS INFRASTRUCTURE COMMUNICATIONS INTERNET CONNECTIVITY INTEGRATED COMMS (VoIP) HOSTING Registered Office: Calyx House, South Road, Taunton, Somerset, TA1 3DU

2 eloquent technologies company profile ELOQUENT COMPANY PROFILE PRIVATE CLOUD SPECIALISTS Established in 2009 Eloquent Technologies specialise in providing Private Cloud Solutions. The solution can be very simple from identifying a business problem, designing a robust cloud solution and providing the resource required to migrating from existing legacy on-premise IT equipment. Through on-going management Eloquent Technologies can reduce costs, complexity and increase productivity. We work with a large range of organisations, with Understand Understand the value of having safe, secure and reliable access to key business applications and services. Ambition Ambition to control costs and receive high-value return for the investments made. the key characteristic being: Attitude Attitude towards planning for the long term performance, stability and resilience of the infrastructure and services the business relies on day to day. Desire Desire to incorporate the skills and experience of experts in the area of business infrastructure, hosting services, communications and application delivery into their business.

3 eloquent technologies the eloquent platform Why use the Eloquent Platform? eloquent technologies the eloquent platform SECURITY ENVIRONMENT ELOQUENT REDUCED RISK, COMPLEXITY & COST Added security and more control, delivered through the use of high levels of encryption and Reduce your carbon footprint and remove the cost of continually running and maintaining OUR PLATFORM Our data centres provide the environment possible to locate core infrastructure. The buildings are designed with the sole purpose of providing the perfect platform to house IT equipment. As an organisation grows its dependence on IT infrastructure becomes greater, as do the risks. Most physical security. CONNECTIVITY hardware on-site. SUPPORT Eloquent Technologies hosting platform has been purpose built from the organisations have server rooms with some security and air conditioning and power backup, but very few have redundant systems. A centralised cloud based platform ensures everyone can Eloquent is there to support you as your business changes shape ground up to provide customers the highest levels of service. Delivered from two physical locations - London and Manchester - our hosting platform is fast, resilient and backed up by the best support possible. The data centres we operate from are considered as core infrastructure and among the most physically secure buildings in the UK. These buildings are protected with the latest in security, fire and blast defences. A managed hosting platform purpose built get to the same applications and information, anywhere, anytime. MONITORING Our advanced monitoring systems alert the support team to any or direction and we will advise the best possible solution that works for your business. DISASTER RECOVERY Customers can choose to match recovery time objectives with Manchester 3.5 MW Capacity QUALITY RELIABLE EQUIPMENT from the ground up. potential issues before they happen. the needs of their business while keeping costs under control. Both our locations use high quality reliable equipment including EMC SAN s, Cisco switches and Firewalls, Dell PowerEdge and PowerValt devices. We CAPACITY SCALABILITY also partner with Citrix and Microsoft providing our customers with a range Eloquent solutions can quickly Inherent in the design of the of software licensing options depending on whether captial or operational expenditure is prefered. and easily scale & adapt as your business grows. platform is scalability. From one to an infinite number of users Eloquent can meet the London 19,000 M2 requirements of your business.

4 eloquent technologies managed hosting hosted desktops eloquent technologies managed hosting hosted desktops MANAGED HOSTING HOSTED DESKTOPS Hosted Desktop s are a new form It s a simple idea. Instead of of desktop computing. Designed your business dealing with the to consolidate and simplify costs and risks of installing computing. It removes the need and maintaining hardware and for traditional physical Desktop software, Eloquent provides round PCs in the office environment, the clock access to desktops and and reduces the cost of providing applications. Hosted Desktops applications and computing give you all the benefits of a A BETTER DESKTOP SOLUTION PHYSICALLY SECURE All Hosted Desktops are centrally located in our state of the art highly secure data centres. CUSTOMISATION Eloquent s Hosted Desktop platform allows for true user customisation within an environment. So you can install any line of business applications you wish, configure the look and feel at functional levels to suit your needs. BUSINESS CONTINUITY Centrally-hosted service delivery enables optimal control, management and compliance for any organization. HIGH AVAILABILITY Cloud based Hosted Desktops Ideal for multi-sited and remote worker environments. Available anytime, anywhere from a wide range of platforms. services that you need. A Hosted Desktop looks and behaves like a regular Desktop PC, but the software and data you use are hosted in our data centres and streamed securely to your PC, laptop, ipad or thin client. sophisticated and responsive IT infrastructure, but at a fraction of the cost of the traditional model. From day one of your relationship with us, you will benefit from ready-to-use solutions and a reduction in expense, especially as your business grows and changes. COST EFFICIENT Savings can be made almost immediately through reductions in capital costs, power, management and other associated soft costs, which can add up to thousands of pounds - even for a small business. CAPACITY Each Hosted Desktop is activated within hours, so you can start work almost immediately! Additional performance, software and features can be easily added, meaning you only pay for what you need, when you need it.

5 eloquent technologies managed hosting server hosting ELOQUENT SERVER HOSTING The best systems and solutions Eloquent can accelerate you sit on strong platforms. Eloquent to higher efficiency, rock-solid can provide a blank canvas, ready capability for mission-critical for a solution to be built around applications and new ways to you and then scaled to size. This drive business value with a flexibility and freedom is ideal comprehensive approach to for organisations who want to infrastructure, applications, and retain the day to day control and user access. Eloquent s products, administration of their systems, services, and solutions are without the overhead of managing designed to help you build your the environment. cloud, better. The journey to the cloud is We can provide a range of different for every business, but Hosted Infrastructure from our experiance removes risk. Hosted Desktops & Private Cloud Solutions to website and web application hosting. Tier 3+ Data Centre Built to Tier 3+ Up-time Institution standards with fully resilient, power, cooling and environmental systems, the Eloquent Cloud offers enterpriseclass infrastructure. Intelligent, proactive security measures; Security appliances which provide the most advanced Intrusion Prevention Systems (IPS), Network Behavioural Analysis (NBA) and Denial-of-Service (DoS) Protection, fully protecting our network against known and emerging network security threats. Integrated Disaster Recovery Service; Customers can choose to match recovery time objectives with the needs of their business, whilst keeping costs under control. High quality Carrier Grade network; Utilising multiple Internet breakouts across redundant and geographically disparate networks and BGP peering to provide Quality of Service (QoS) right into the core of the Eloquent network.

6 eloquent technologies managed hosting applications & web MANAGED HOSTING APPLICATIONS & WEB DELIVERING FAST, RELIABLE, SECURE PLATFORMS FOR APPLICATION AND WEB As websites have changed over recent years so too have the hosting requirements. Static pages have given way to dynamic sites, with e-commerce and video streaming, these applications require fast, reliable and secure hosting. Eloquent have built a range of dedicated platforms, focused on delivering applications and content. Typically development organisations will have a number of legacy servers hosted with a number of providers, Eloquent can offer a managed migration service, simplifying the move, reducing risk and disruption. A range of service options are available from a fully managed solution to a infastructure only solution (IaaS), but we will always be available if you need us. BENEFITS, AT A GLANCE 100% SLA on options available Superior infrastructure and support. Leverage the experience of Eloquent, and make better strategic decisions. Additional technical resource if in house experience runs out. Scale and grow as required with zero investment in hardware. Improve relationship with your customers, talking about new projects not problem with hosting. Let Eloquent run the platform so the developers can focus on the core business not environment distractions Let your organisation focus on the core business, don t get distracted by internal hosting problems.

7 REFINED SERVER INFRASTRUCTURE BASED ON A DECADE OF EXPERIENCE eloquent technologies on-site infrastructure server infrastructure SERVER INFRASTRUCTURE Eloquent technologies have over expenditure investment on a decade of experience building hardware required. and managing enterprise class solutions. This experience has From a strategic level an refined our server infrastructure organisation can benefit from an into a best practice. on-premise solution, then once confidence is gained and the Taking the techniques developed organisation is ready for the next from implementating datacenter stage in the road map, the virtual based infrastructure, Eloquent servers can simply be migrated can deliver best practice to the data centre. Giving a very solutions on site. Delivering a simple, safe road map from onpremise to a fully hosted solution high performance, robust core infrastructure but also reducing costs and increasing performance Tranform your business with and resilience as part of a truly the Eloquent Server Platform. managed system, with no captial Tried and tested by enterprise BENEFITS AT A GLANCE Breaking free from the three year hardware upgrade cycle Remove large Capital Investment in IT Remove IT distractions and focus on the core of the business Improve Security and Resilience of infrastructure Scaleable system, with no investment required for new users Simple road map if the organisation wanted to move into a Private Cloud in the future customers, Eloquent offers the Old legacy server equipment SME market access to enterprise is replaced by the Eloquent level IT, without the cost platform, the mission critical and commitments, applications used by the business traditionally required. are then delivered to the users desktop, in a secure, managed Eloquents on-site virtual platform and reliable way. will Improve the efficiency and availability of IT resources and applications. Start by eliminating the old one server, one application model and run multiple virtual machines on each physical machine. Free your IT admins from spending so much time managing servers rather than innovating.

8 eloquent technologies on-site infrastructure virtual desktops INFRASTRUCTURE VIRTUAL DESKTOPS IMPROVED SECURITY Keeping data within the confines of the data centre improves security. MOBILE WORKFORCE User desktops are portable users can reconnect from any location with a variety of devices. The cloud computing concept is one which has gained tremendous traction over the past few years, which is driving more and more businesses to look at the cloud as a long term strategy for their IT infrastructure needs. A Virtual Desktop Infrastructure (VDI) solution from Eloquent is the first step in migrating to cloud services, utilising the same technology as with Hosted Desktop solutions but based locally on a clients site and infrastructure. CONTROL simplify IT Your administrators can more easily provision, manage and maintain desktops because they re running from your servers. RAPID DELOPMENT simple and fast to deploy, leveraging template technology and automated scripts, solutions can be deployed in a matter of hours. The next logical step in the evolution of the desktop REDUCED COST Reduced cost in purchasing desktop computers, as thin clients often last two to three times longer than a desktop computer, costs for server and client side equipment. USER EXPERIENCE End users get flexible access to a personalised virtual desktop that they can customise to meet their needs and that behaves just like a traditional PC.

9 eloquent technologies on-site infrastructure mpls THE PERFECT SOLUTION FOR ORGANISATIONS WITH MULTIPLE SITES INFRASTRUCTURE MPLS NETWOKS Until recently MPLS was the preserve of large enterprise networks and is used for connecting multiple sites together as efficiently as possible. This technology uses broadband, EFM, SDSL and leased lines to transmit the data, but MPLS controls where it goes. It is simple to manage, fast and very resilient, compared to standard VPN connections. Native MPLS support with traffic prioritisation for mission-critical applications, a perfect solution for organisations with more than two sites, and gives you a future proof platform for the convergence of voice, video and data networks. WHY USE MPLS? Alternative is a site to site IPSec VPN solution. This solution carries a high overhead, both in terms of network speed, complexity and management. MPLS network are also superior at managing traffic priority, giving granular control over the network management, providing the best possible user experience. Consolidate an old, legacy network solution from multiple providers, to a modern high integrated and high speed, resilient network, reducing cost and increasing performance. With a single point of support. THE BENEFITS OF MPLS Improves security across the corporate network Creates a LAN-like environment across geographically separate sites Reduces hardware and software cost by removing the need to purchase firewalls for each site because firewall security is consolidated at a single point in the network Reduces administration burden on IT staff, allowing them to concentrate on other tasks Makes it easier and quicker to deploy new sites on the network

10 eloquent technologies communications internet access COMMUNICATIONS INTERNET ACCESS SITE-TO-SITE Organisations with more then one site can be connected together, using a high speed private network, allowing the business to benefit from increased productivity as information is shared between all users simply and quickly. FAST, ROCK SOLID, RESILIENT INTERNET ACCESS Networks were once just structured cabling that linked local computers together, now organisations consider their network and Internet access to be mission critical, because of the detrimental impact any loss of service has to most organisations. Eloquent specialise in providing solutions for fast reliable Internet access and connecting multiple sites together. The technology used to create these networks has historically been very static, with leased lines and kilostream products. Over the last 5 years these have given way to new better value for Internet access and site-to-site communication. One Site 10 Users or Less One Site 10 to 30 Users Bonded broadband Bonded Broadband or 2- pair EFM Dual provide Two routers SLA - 99% SLA % Multi-Site 10 to 30 Users Multi-Site 30+ Users EFM Four Pair EFM Four Pair / Leased line Broadband backup Bonded Broadband backup SLA % SLA % SECURE Eloquent can provide systems to control which websites users can visit. This increases productivity and decreases risk to the business. All our solutions also use high quality Cisco equipment, protecting your business from threats from the Internet RESILIENT Eloquent provide resilient broadband because our solutions have multiple connections and multiple suppliers. Hardware is monitored and maintained by our experienced engineering team, providing personal high quality support. SUPER FAST Super fast broadband is now available to 95% of businesses. Eloquent can provide broadband connections from 5Mb up-to 1000Mb, making the Internet a productive resource.

11 eloquent technologies communications internet access eloquent technologies communications internet access BONDED BROADBAND ETHERNET FIRST MILE The Perfect Solution for: A single location with 10 or more users. What is Bonded Broadband? Why use Bonded Broadband? What is EFM? < Bonded Broadband increases your download & upload speeds and provides enhanced connectivity when working in multi-user environments. The resulting speed increase is comparable to solutions that cost 10 times more. IT S MORE RELIABLE Bonded Broadband bridges the gap between a typical DSL or cable connection and more expensive leased lines. This allows businesses to take Ethernet in the First Mile (EFM) is a new technology that can deliver a high speed business-grade internet connection of up to 20Mbs. Backed by a proven and robust network, EFM Eloquent offers a high capacity Ethernet service, which is ideal for your business if you re concerned about the Increasing speed provides better quality VoIP and video conferencing services, and helps ensure that off-site data backups complete on time. advantage of greater uptime, resiliency, reliability and save money in the process. performance of your existing ADSL, SDSL or the cost of your ageing Leased Line services. FASTER CONNECTIVITY THAT WON T LET YOU DOWN Bonded Broadband is an excellent solution for those who send large video, Unlike traditional leased lines, which connect to the local exchange using graphic, or image files. With both the downstream and upstream connections multiplied, businesses can make more effective use of their time and not have to wait as long for transfers to complete. IT S EXPANDABLE Bonded Broadband can adapt to the demands of your business with nominal hardware costs. Bonded Broadband can scale to increase capacity when the Why use EFM? Resilient - as the solution uses multiple copper pairs fibre, EFM uses bundles of copper pairs meaning they re faster to install and offer the benefits of lower costs and higher resilience. EFM speeds are also symmetrical, so unlike a standard ADSL connection, you get the same speeds uploading data as you do downloading. need arises, as well as scale back down to save costs. Speed symmetrical, uncontended and direct Reliable private circuit local loops are a premium product supported by time to fix guarantees COST EFFECTIVE, GUARANTEED SPEED The Perfect Solution for: A single location with less than 10 users. Resilience redundancy and separacy can be incorporated to reduce outages Wide choice of speeds bandwidth on demand, easily upgradeable Fixed charges regardless of usage, allowing accurate budgeting Contact Eloquent to find out more and we ll provide you with your guaranteed EFM connection speed. We could help you achieve savings of up to 65% on your current leased line costs or provide you with a more robust, better performing alternative to ADSL or SDSL. <

12 eloquent technologies communications internet access eloquent technologies communications internet access LEASED LINES FIBRE OPTIC The Perfect Solution for: Multi-Site with more than 30 users. What is a Leased Line? Why use a Leased Line? Why use Fibre Optic Broadband? < A Leased Line is typically the highest quality connection between your office Secure and private - dedicated exclusively to the customer BT Openreach is investing 2.5bn in the deployment of Fibre Optic and the Internet or other physical sites. Leased Line is a cable, typically fibre Speed symmetrical, uncontended and direct Broadband across the UK between 2010 and This will reach 10 million optic, that is run between your office and your local exchange, allowing for Reliable private circuit local loops are a premium product supported by homes and businesses by the summer of 2012 and around 16 million much faster connection speeds. This service is normally delivered as either fast time to fix guarantees premises by 2015 equal to approximately two-thirds of the UK population. 10Mb, 100Mb or 1000Mb synchronous connections, meaning the upload and download speeds are identical. Resilience redundancy and separacy can be incorporated to reduce outages This will be deployed by two different means. FIBRE TO CABINET Wide choice of speeds bandwidth on demand, easily upgradeable For around 75% of premises receiving fibre broadband, it will be delivered Fibre to the Cabinet or FTTC describes a deployment where a fibre cable A leased line is a permanent, always on connection between two locations. It Dependable - leased lines are suitable for in-house office web hosting over Fibre to the Cabinet (FTTC) technology which will allow customers to runs from the exchange to a street cabinet that contains the Broadband is a dedicated, private line and only carries communications and traffic from A guaranteed high level of service with vastly reduced latency and jitter benefit from broadband download speeds of up to 40Mbps, and upload equipment. From here it is linked to business premises and homes via the your company, resulting in a guaranteed level of service. The line can be Fixed charges regardless of usage, allowing accurate budgeting speeds typically from 2Mbps and up to 10Mbps. The remainder will receive existing copper network. This then connects the home or business to your used for data, video and voice and is most effective when sharing bandwidth Private connection with no contention ratios Fibre to the Premises (FTTP) services. Internet Service Provider s Fibre Broadband service. hungry applications between different offices. High speed connections up to 1Gig are available Eloquent Technologies deliver a business class managed service, leveraging this new super fast technology, providing customers a product that can FIBRE TO PREMESIS change the way in which they run their organisation. The connection is Fibre to the Premises or FTTP describes a deployment where a fibre cable secured and monitored around the clock, and is often implemented as runs from a BT exchange all the way to the end-user premise. It terminates at The Perfect Solution for: Multi-Site with 10 to 30 users. part of a wider network upgrade project with other connections to provide resilience to the solution, for organisations who understand how a box (the CSP) which is fitted to the external wall. From here it is connected to a modem fitted internally which then connects the home or business to important internet connectivity now is. your Internet Service Provider s Fibre Broadband service. <

13 eloquent technologies communications voip COMMUNICATIONS VoIP TELEPHONY Our aim is to make your telecoms service easier, better, faster and more efficient than ever. We re on a mission to make radical changes to the way you can access telecoms and to show that there really are genuinely good guys in the telecoms industry, with decent, honest values. Why Chose an Eloquent Phone System? Eloquent provides businesses throughout the UK with great service at unbeatable prices, with a customer-friendly contract that no other telecoms provider will match. Reduce Call and line rental cost Remove system maintenance costs Reliable Perfect quality One centralised telephone system Home workers Monitor usage with detailed reporting on system usage Call recording to improve customer experience

14 eloquent technologies communications hosting COMMUNICATIONS HOSTING As well as providing industry leading filtering, we can also provide hosting solutions offering real alternatives to the expense and overheads of running an in-house mail server such as Microsoft Exchange. Why use Eloquent Hosting? Eloquent Hosting utilising Microsoft Exchange, Zimbra or SMTP mail, perfect for businesses that have: Limited in-house budgets for IT expenses Limited IT resources to support your environment A need for the latest spam and virus protection Increased storage space requirement Full mobile synchronisation for Blackberry, iphone and Windows Mobile users 100% uptime guarantee Calendar sharing, scheduling and synchronisation Reduce Cost High quality solution Benefit from the experience of Experts

15 eloquent technologies support SUPPORT A PERSONAL SERVICE Eloquent is different to many other hosting providers in that we are a service orientated organisation. Our goal is to provide our customers with the best service you have ever experienced. Our customer service philosophy and unrivalled support has won much praise and is the foundation of our success. Our advanced monitoring systems alert the support team to any potential issues. Our customers know if there are problems then we are there, our proven track record speaks volumes. We view all our customers as partners, which results in strong and long lasting relationships. We strongly believe that our partnerships are founded on delivering the very best solution combined with the highest levels of technical and commercial support whenever and however it is needed.

16 eloquent technologies partners PARTNERS PARTNER WITH US We are building our company on the principles of open and honest communication, always working to do what is right for the customer and focusing on long-term value. We are keen to partner with like-minded organisations who understand the value of providing excellent customer service and want to incorporate elements of our business connectivity, data centre services, voice and data backup solutions into their portfolio. The Eloquent Partner Programme offers a platform for businesses looking to integrate high quality connectivity and IT services into their own existing portfolio. As a Partner, you can benefit from the Partner Programme in several ways: EXTEND YOUR PORTFOLIO Increase the range of products and services you can offer your customers and increase the revenue they generate for you. ADD VALUE Add value - by complementing your existing products and services which rely on Internet connectivity or require hosted services. ADD VALUE Earn extra revenue from commission payments as well as the post-sale service contracts you can offer to support your customers applications.

17 eloquent technologies partners THANK YOU Eloquent Technologies Calyx House, South Road, Taunton, Somerset, TA1 3DU eloquent-technologies.com