Get Your Business Connected Dedicated Leased Line Internet Access

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1 Get Your Business Connected Dedicated Leased Line Internet Access Uncontended, dedicated internet service Market leading performance and availability

2 A Leased Line & your business What this means for you We know how important the internet is to you and your business, it is vital that your business has a service that you can trust and rely on. A dedicated Leased Line from TWL Voice and Data will give you an un-contended service that has unbeatable performance. Most other providers will be saying the same sort of thing and they ll be offering high target availability percentages. Let s say a company is offering a target availability of 99.85%, sounds close enough to 100% so why should it be a problem? Well, after working out the figures, you could expect a downtime of over 13 hours a year quite severe if this was to happen during your busiest time of day. That amount of downtime could have a significant effect on your business and who would want to take that risk? We can assure our customers that our service is unique and we think you ll also be impressed with our level of customer service, that s what makes us stand out from the competition. Our service is underpinned by a money back service level agreement (SLA). 100% satisfaction, 100% availability It s easy to take your internet connectivity for granted but have you ever thought what effect it would have on your business if your service was suddenly unavailable? For most companies, the thought of no access, no internet, no calls or ordering could have a devastating result and that s why we assure that you will get the very best service possible. We re so confident with the service and performance of our Leased Lines that we offer the best possible target availability of 100% within our SLA. Reliability is one the main attributes of a leased line, but in the unlikely event of an outage you will be able to claim service credits back through TWL. There may be no come back under their SLA until this amount of down time has been reached. While target availability stats may look high the expected downtime and business cost is important to consider. 100% support In the unlikely event of a fault or service issue, TWL can provide the right level or customer care to get you up and running again. - TWL Maintenance - our highest level of care is standard - 24/7 support, 365 days a year - Cardiff based support team - Abilty to claim under our SLA should there be any issues Mbps No.1 for Leased Lines

3 The right connectivity Bringing it all together In order to meet the high standards expected by customers, your business needs the right Internet connection. The table below will show you a list of requirements and the best solution to facilitate it. Consider the needs of your business when deciding on the best connectivity option: Here is an example of a particular business and how they can adopt a Leased Line to benefit the operation of the business. For businesses who: TWL Leased Line Fibre broadband server Ordering system Comms system Head Office (100mb Connection) Broadband Need high speed Internet Need guaranteed speed of up to 10Gb Send large files Sales staff on the move (WiFi/3G) Internet Managers working from home (Broadband) Run critical applications online Want unlimited data usage, with no fair usage policy Want a Service Level Agreement to ensure service performance Warehouse (Broadband) Don t want to share bandwidth with anyone Head Office They use a TWL connection to allow all users to be online all at the same time without any drop in speed. Host a website or web application Host an server with 40+ accounts Warehouse Use broadband. Most work is done offline, bus staff still need to check s and access an order placement system. Need to change bandwidth speed for short periods of time Managers They would also use broadband to access their s, browse online and send/receive s when working from home. There is a slight delay but it is hardly noticeable. Stream content to the Internet Need Internet with resilience options Sales Staff Use WiFi or a 3G connection to check customer addresses on their smartphone or tablet.

4 How a TWL Leased Line can benefit your business Reliability A TWL Leased Line will keep your business online. We offer a market leading 100% service availability that helps ensure your connection will never be disrupted. This is vital for businesses running critical applications online. By eliminating down time, your business remains productive. Productivity - Employees can become frustrated by slow functioning systems, applications or web pages and this in turn might impact negatively on customer service. A TWL leased line provides uncontended symmetrical bandwidth at a guaranteed speed that never drops even at busy times. This means that your business always performs at its peak. Availability If your business relies on accessing the Internet or if you host a website or server, you need your connection to always be available. TWL helps to ensure that your site is always online and helps protect your reputation. Reassurance With a Leased Line from TWL, we can protect you from Denial of Service (DOS) attacks that can cause havoc to critical business transactions. We ll also manage and install your Cisco routers, provide 24/7 Total Care support 365 days a year. 24/7 Support Market Leading SLA TWL Leased Line - Features at a Glance Low Cost Free connection available (subject to survey) Reliability 100% target availability backed by a money back Service Level Agreement (SLA) Guaranteed bandwidth Industry leading SLA latency target of under 20ms (UK) Fault target fix time of just 5 hours Availability Speeds from 2Mb to 10GB available Uncontended access no sharing Symmetrical download and upload speeds as standard (asymmetrical also available) Unlimited static IP addresses Productivity Unlimited data and no fair usage policies Free online usage reporting Reassurance Included TWL managed Cisco router (wires only service also available) Proactive DDOS monitoring available 100% Target Availability Unlimited Data Usage Guaranteed Bandwidth

5 10 Things to look for in a Leased Line provider It goes without saying to check the small print but here are a few things to look out for when choosing your Leased Line. 1. Target Service Availability 6. Room to Grow Anything less than 100% means your business will be expected to be without the Internet for a period of time. 99.9% equates to 8.8 hours expected down time per year. When you factor in the cost of labour, loss of sales/orders providers, and decline in credibility, that can have a serious impact on revenue. Can you change your bandwidth easily? Be aware of the costs and timescales of flexing bandwidth can you raise it to accommodate growth or lower it to save money in quieter periods? How long does it take to flex? 2. Service Level Agreement (SLA) Be aware of who installs and delivers the service. Some providers use the third parties and this can impact performance and response times. Check your SLA for the applicable payments for delayed delivery. Always read the small print to ensure that you re fully covered, both for problems with the circuit and the network. Check the SLA covers all of the solution, especially if some components are being provided by other providers, and understand the impact this has on the SLA. 3. Claiming the SLA How much is paid out? Can you claim the moment a fault is reported or do you have to wait a certain number of hours? The longer your claim time, the more damage is done to your business. 4. Payment Always check for up-front connection costs and any hidden fees. Look out for any differences in the price when paying either monthly or quarterly. Some provider s charge significantly more to pay monthly than annually. 5. Contention You shouldn t have any one else sharing your bandwidth. Check the small print to ensure that the circuit and any Internet traffic is uncontended from the customer s site all the way out to the Internet and that is confirmed in writing. 7. Installation and delivery 8. Latency This is the time between the original request for data and when the data actually starts to transfer. Poor latency means applications will be less responsive and users accessing websites you host will experience slow loading times. Confident suppliers will quote real-time latency stats online. 9. Symmetric and asymmetric access Make sure your traffic profile lets your type of Internet usage. If you upload more content than you download, your leased line should be able to accommodate this so you aren t paying for inbound usage that you don t need. 10. Added Extras What are you getting free of charge? A router, online usage reporting and protection against security threats are examples. What is the specification of the router provided?