Managing your UniCard account online

Transcription

1 [Type here] Managing your UniCard account online This document describes how to access and maintain your UniCard account using the UniCard website It covers how to make top-up payments to your UniCard account and how to check your balance, as well as how to pay your library fees and check your transaction history. Last updated By Faye Brockwell On November 2014 You can add credit to your UniCard account with the on-line repayment facility using your own bank details. Once you have credited your UniCard account, you will be able to pay for network printing or library fines. This document and other Information Services documents are held online on our website:

2 University of Brighton Information Services Contents UniCard Central... 3 Viewing your account history... 4 Paying Library fines... 6 Topping up your account... 8 Frequently Asked Questions...12 Is it safe to type my credit card details onto the UniCard website?...12 Why am I unable to deposit more than 125?...12 Why is only 5 displayed on the Top-Up with Menu?...12 What do I do if money does not appear when I check my UniCard balance?...13 What do I do if I see an error message after typing my credit card details? 13 Does the UniCard website store my payment details or do I have to reenter them each time I make a payment to my account?...14 Who do I go to if I need help or have a problem?...14 Where can I find more detailed information about the UniCard Online Facility?...14 How can I provide feedback about this service?...14 Can I get a refund of any money still in my UniCard account at the end of the academic year?...15 Page 2 last update Nov 2014

3 Managing your UniCard account online UniCard Central To log into the UniCard secure payment portal: 1. Visit the UniCard website by using the URL or by double-clicking on the UniCard Central desktop icon. 2. Click on the Manage your UniCard account button 3. Enter your University of Brighton username and password. 4. Click Login You will see your account details, including your current balance and recent transactions, as in the example screen below. Printed Thursday, 30 July 2015 Page 3

4 University of Brighton Information Services Viewing your account history 1. To see more details of your account history, click on Account History on the User menu on the left. 2. Click View. The current view displays 20 records per page, as in the example below. You can increase or decrease this by entering a number in the Display (per page) box. Page 4 last update Nov 2014

5 Managing your UniCard account online 3. To change the time period shown, click on the Most Recent drop down. You can select preset views to show you Today, This Week, This Month or This Year. If you want to view a specific period, you can select Custom. o You will see two calendar displays as above. o To select the From date, click the arrows at the top of the left calendar to select the month, and then click on the start date. o Repeat the process on the right hand calendar to set the end date. 4. Click the View button to see your account details for the period you have specified. Click on an individual transaction to see further details Here you can see that you have added 15 credit to your account. 5. Click the Back button to return to the Account History. Printed Thursday, 30 July 2015 Page 5

6 University of Brighton Information Services This is an example of what a printing payment will look like: Paying Library fines 1. Click on Library Fines on the left hand menu. You will see a list of any library fines you have incurred. 2. If there are several payments due, you can click Select all to select all the payments (if you wish to pay them all) OR you can click an individual payment to select it. Click Un-select all to deselect all the payments, or you can click individual selected items to deselect them. Page 6 last update Nov 2014

7 Managing your UniCard account online 3. Once you have selected the amounts you want to pay, click the Pay button. If you owe more than 50 in library fines you will not be able to pay them online. In this case you will see the screen shown below. Please note you will be unable to pay the outstanding amount until you have visited a member of library staff. Printed Thursday, 30 July 2015 Page 7

8 University of Brighton Information Services Topping up your account 1. Click on Online Top-up on the left hand menu. 2. You will see the following screen: 3. Use the Top-up with drop down to select the amount you wish to add to your account, and then click Continue. You will see the following confirmation screen: 4. If you are happy with the amount shown and you want to go ahead and make the payment, click Continue. Page 8 last update Nov 2014

9 Managing your UniCard account online 5. Add your payment details in the same way as any online payment. 6. Click Next. Important: When entering your financial details, please make sure that you are not overlooked and that you keep your details secure. Printed Thursday, 30 July 2015 Page 9

10 University of Brighton Information Services 7. Press the Pay Now button to release funds from your bank account. You may receive an additional Verified by Visa or Master Card prompt to enter additional security information, this depends on your card type. If your card has been setup with Verified by Visa or Master Card you will need to enter additional security information as displayed here. The system now confirms that the transaction has been successful. Page 10 last update Nov 2014

11 Managing your UniCard account online 8. Click the Exit System button to exit the University s Online payment system. 9. Click Yes to close this window. 10. You will automatically receive an confirming your individual transactions; any queries should be directed to income@brighton.ac.uk, Printed Thursday, 30 July 2015 Page 11

12 University of Brighton Information Services quoting the Auth ID and Card Payment ID s, as shown below. Frequently Asked Questions Is it safe to type my credit card details onto the UniCard website? Yes. Your bank and credit card details are encrypted and secure which stops anyone trying to steal your details. We recommend that you check that no-one is watching when you enter your personal bank details. Ideally enter your information when you are alone - preferably in your home or halls and not in a public area such as a coffee shop or bar. As with all transactions over the internet, check that the URL (web address) starts with and that a padlock is displayed to confirm that the site is secure. Why am I unable to deposit more than 125? To comply with Financial Services Association (FSA) regulations the University of Brighton must set a maximum limit of 125. Why is only 5 displayed on the Top-Up with Menu? As you increase your online balance to the maximum limit of 125 the available top-up amounts reduce. For example, if you had 110:00 in your account the top-up values would include 5, 10 and 15 only. Page 12 last update Nov 2014

13 Managing your UniCard account online What do I do if money does not appear when I check my UniCard balance? Check the account that you gave when entering your credit card details. You should have received an conformation acknowledging your payment. Also check your spam folder in case the has appeared there. The should appear within a few minutes of your credit card deposit. If you have not received the it is likely that the deposit was not processed. Double check your own bank account to make sure that the payment has not been processed. You can also check your 'Account History' which shows you all your deposits and transactions - check the date and time to see if the amount is displayed. What do I do if I see an error message after typing my credit card details? If an error message is displayed, check that you have entered your details correctly. If your details are correct: make a note of the error message report the problem using one of the following methods: o send an to unicard@brighton.ac.uk o ring o Visit a library Help Desk where staff may be able to provide assistance. To ensure that your problem is solved as quickly as possible, please include the error message in any . Below are two examples of the type of error messages you may see if there is a problem with your request to credit funds onto your UniCard Account. Example error message 1 The above error message may indicate that the network is down to the company that deals with credit card transactions, please report this to unicard@brighton.ac.uk Printed Thursday, 30 July 2015 Page 13

14 University of Brighton Information Services Example error message 2 The above error message generally indicates that the session has time out and therefore the user is requested to please try again, however if the message continues, please report this to unicard@brighton.ac.uk Does the UniCard website store my payment details or do I have to re-enter them each time I make a payment to my account? Users are required to enter their credit card details each time they make a payment to their account; this is implemented for security reasons. Who do I go to if I need help or have a problem? If you experience any issues using the UniCard Online facility there are several ways to get help: o send an to unicard@brighton.ac.uk o ring o Visit a University of Brighton library where staff may be able to provide assistance. Please remember to include as much information as possible in any , including the text of any error messages. Where can I find more detailed information about the UniCard Online Facility? You can visit the UniCard web site at which has a wide range of information about the UniCard online facility including links to this user guide. How can I provide feedback about this service? We welcome your feedback and would ask you to let us know your thoughts on the UniCard service. To give us feedback: 1. Visit the UniCard website 2. Log in with your university username and password. Page 14 last update Nov 2014

15 Managing your UniCard account online 3. Click on the User Feedback link Can I get a refund of any money still in my UniCard account at the end of the academic year? The University will only refund money back onto your bank account when you leave the University. There is an administration charge of for this. Printed Thursday, 30 July 2015 Page 15