Dear Customer, Thank you for choosing center as your service provider.
|
|
- Briana Garrett
- 8 years ago
- Views:
Transcription
1
2 Dear Customer, Thank you for choosing center as your service provider. We understand that service is really important to you achieving your marketing goals. While Max offers a vast range of functionality, you can t achieve everything with technology alone our people and the service we offer is the key factor as to whether you can move your marketing forward. That is why we have devised our own commitments to customers about the standards of our service. From your support needs through to how we charge you for our service, protect your data and continue to innovate Max on your behalf, we have defined those standards. We appreciate that there are many other vendors you could have choosen to work with, which is why I can assure you we will do everything to make sure the service we offer is first-class in all areas. If there is anything you feel that is below your expectations please feel free to contact me at any time. Best Wishes Nigel Williams Managing Director, center DDI: +44 (0) nigel.williams@ centeruk.com 1
3 About center center are the UK s oldest independent Service Provider. Founded in center s mission was to embrace as a CRM tool and help clients move away from batch & blast through to relevant, automated programmes. FACTS ABOUT CENTER & OUR PLATFORM, MAX 100+ clients, with over 1,000 users in 40 countries 300M+ s per month, across 5,000+ campaigns 99.9% uptime since August /100 average IP score on Return Path s Senderscore.org 24 UK employees OUR CLIENTS 2
4 If you ever have a problem, have a question or just want us to check something, our team are on hand every working day via both a dedicated mailbox (support@ centeruk.com) or via our hotline (+44 (0) ). Here are some of the things our team will commit to: Answer all calls within 3 rings Respond to all support s with an immediate response and ticket number so you know we are aware of your request Resolve all basic issues ideally on the same call, but within 1 hour at the maximum. Occasionally there might be more complex issues, so we promise we will fix these within 24 hours WE CAN RELY ON CENTER FOR HELP WHENEVER WE NEED IT. THEIR SUPPORT IS FIRST-CLASS GOCOMPARE.COM Work with a single point of contact where possible throughout the length of the case, rather than pass you from pillar to post 3
5 At center, we don t have a standard training programme we give to all clients. Each client s needs are understood and a tailored session is created for each one. We will also make sure that: Each client is provided with a customised training plan based upon their use of Max , and the types of users requiring access is broken into multiple sessions when advanced topics need to be covered, or where the session will last for longer than 2 hours. This ensures users new to Max are not overloaded with too much information in a short period of time We provide self-help resources as a refresher to users after training We work closely with your users on your first few campaigns to make sure everything runs smoothly for them and to build their confidence David Stubbs, Client Manager Most new users pick up Max very quickly as it is incredibly easy to use. The initial session covers everything you need to know to get started, from managing your data, through to creating your first and looking at the reports. Some clients have the requirement to tackle more advanced concepts such as dynamic content or Multi-variate Testing. We often run a separate minute session on each of these, ideally setting up something real so it can be copied or tweaked by users in the future. 4
6 Changing ESP can be a stressful experience, but we aim to make it as painless as possible with our team. can vary tremendously from those that simply need their account and user logins created, through to those that want to integrate custom data feeds as part of a wider automation project. Our commitment to implementation includes: Providing an implementation plan and assigning an Manager to fully project manage this process Helping migrate all data from your current ESP by customising your templates to ensure all merge fields and unsubscribe links are updated THE INTEGRATION OF OUR CRM DATA WITH MAX WAS A BREEZE THANKS TO THE GUYS AT CENTER VISIT BRITAIN Offering a full range of integration options to make it easy to integrate your existing feeds Hand holding you through your first few campaigns to make sure everything about your s are exactly as you want 5
7 Strategy & As with all marketing platforms, if the underlying strategy is not right it does not matter how good your tool is. Everyone says their personal account management is the best. Without sounding like so many other providers, here is how we strive to offer the best: YOU GET TWO ACCOUNT MANAGERS: Some ESPs provide you with an Account Manager who is essentially a sales person with a price list. At center we will provide you with a commercial Account Manager, and also a Consultant who helps you get the most from your marketing. EXPERIENCED TEAM: When our team help you define your strategy, it won t be driven by what we heard at the latest industry conference. It will be based upon our real-world experience of doing it for real, and knowing where the pitfalls and challenges are. WE ARE STRATEGIC, NOT JUST TACTICAL: Most wellknown marketing best practices are tactical in their nature, such as template tweaks or basic split testing. These will only get you so far. Our team will work closely with you to understand your business, and advise you in how you can make strategic changes to your programme to move you from batch and blast, towards a highly relevant, automated programme. Simon Bannister, Senior Marketing Consultant I ve been working in the Marketing industry many years and currently head up the Strategy team here at center. We are entirely focussed on getting results for our clients it is very rewarding to see our clients performance improve and for us to pick up industry awards. The main thing I try and tell my team when advising clients, is making sure you focus on what is going to make a difference. It is very easy (and sometimes enjoyable!) to spend all of your time making design tweaks, however they won t make any real difference. We are known for helping clients make strategic breakthroughs so they move away from batch and blast to tailored, personalised s, and that is why our clients consistently get better results once they start working with us. 6
8 How We Develop Our Clients Creation of personalised re-bookers campaigns increased response by 499% with an ROI of 2,882%. Complete re-work of the ecrm programme increased bookings by 76% in year 1. Automation project to personalise all cartridge and toner offers based upon the customer s printer, saving the client 2 days build time and dramatically improving performance. Designed a range of Multi-variate testing initiatives that increased clicks by over 60%. Integrating website clickstream data to trigger personalised s with the top 10 selling holidays based upon what the customer was searching for on-site. Conversions improved by 254%. 7
9 Max - The Most of our commitments are around the service we provide. However we feel it is also important to make sure our core offering, Max , is leading the way in the industry, providing you with all of the tools you need for a best in-class programme. We commit to the following: Innovate on your behalf, not just developing technology you tell us will be useful, but creating additional features based upon our interpretation of what you need Maintain a 100% system uptime and publish the latest uptime statistics quarterly Ensure the speed of the interface is extremely fast and responsive at all times, with sending speeds as fast as receiving ISPs will allow Keep you abreast of our product roadmap quarterly Notify you in advance of any releases and what will be available in each one Matt Serbyn, Product Manager Part of the reason our clients choose Max is because of the cutting edge features we supply. When scoping-out the development roadmap, we don t only look at what our customers are requesting - if that was the case we would never be in a position to build anything new. Instead we take a step back and look at the top level goals our clients want to achieve with their marketing and find new improved ways of achieving this. This way of working is the reason why we have been first to launch features such as a Multi-variate Testing solution for , our revolutionary way of doing dynamic content and even why we were the first ESP to crack the Outlook junk filter. When we launch such features, expect to hear from me, as I ll be dropping full details into your inbox, or calling you to see if you would like to be the first to trial and give us feedback on the feature. 8
10 One of the key benefits of working with center is our expertise and technology to get your s into the inbox. We achieve this by: Only working with reputable brands, ensuring our entire IP reputation is not poisoned by any clients Provide the right mix of dedicated & shared IP addresses for your specific mailing patterns Maintain a suite of tools and reports to enable you to test against spam filters and monitor your overall inbox placement Alert you if we see any suspicious patterns in your lists, or if we identify deliverability issues Project manage you through achieving Return Path Senderscore Certification 9
11 Our customers have spent millions of pounds building their list of customers, so they should expect their ESP to provide the very best protection from theft of this data. Our range of measures include: Adhering to all of the latest security standards and technology Restricting access to your data to only center staff that need access for support reasons, and only when using our own security keys Providing a range of security features including security keys, IP login restrictions, and configurable user access rights Conducting regular penetration tests of our infrastructure 10
12 Some of our clients choose us to manage their campaigns for them, not just because of time restraints, but to access the wealth of expertise within our Client Services team. This team have a number of standards they work to: Guaranteed 48 hour turnaround from brief to deployment Dedicated team member assigned to your account for consistency Full QA process with each campaign being checked by at least 2 team members prior to deployment Lawrence Daffurn, Marketing Consultant Working within the Client Services team is a really fastpaced but rewarding environment. We deal with dozens of campaigns every week where we have to quickly turnaround a brief to deployment. What we do is much more than copying and pasting text and links into a template. We are also experienced in creating dynamic content driven campaigns, or building a whole template from scratch. 11
13 We know some businesses in our industry have a reputation for charging whatever they can each time they speak to you we hate that and one of our core commitments is how we charge for our services. Transparent pricing we will make our prices perfectly clear with no hidden extras, making it easy to budget without any nasty surprises Our contracts won t simply auto-renew on our terms. We will contact you well in advance of your contract renewal to discuss a new agreement that suits your future needs We can offer a flexible range of pricing and billing plans monthly, quarterly or annually, credit packs or simply get invoiced for what you have used We will happily move away from the standard industry model of a cost per to a commission based model based upon the performance of your campaigns, as we know what we can do for you James Steiger, Business Development Manager When we are asked to provide a quote for a prospective client we always keep it simple - one cost based upon the amount of s you are expected to send. We might give a few different price breaks or different invoice options but essentially what we quote is what you would pay. Unlike other ESPs we do not charge fees for using the platform, support or access to Account Managers - it is all included and nothing is hidden. 12
Right Message, Right Person, Right Time
Right Message, Right Person, Right Time We can rely on Emailcenter for help whenever we need it. Their support is first-class. Gocompare.com ABOUT US Emailcenter was founded in 1999 by current Managing
More informationRight Message, Right Person, Right Time
Right Message, Right Person, Right Time We can rely on Emailcenter for help whenever we need it. Their support is first-class. Gocompare.com ABOUT US Emailcenter was founded in 1999 by current Managing
More informationA better way to manage your email marketing clients
A better way to manage your email marketing clients When you need help Expert support is all part of the Instiller service and before you get started it s a great time to let you know exactly how it works.
More informationEloqua Enhanced Branding and Deliverability More emails to the inbox means more opportunities and revenue.
Eloqua Enhanced Branding and Deliverability More emails to the inbox means more opportunities and revenue. Product Description In order to provide the best possible deliverability tool set, Eloqua has
More informationThe Guide to: Email Marketing Analytics"
The Guide to: Email Marketing Analytics" This guide has been lovingly created by Sign-Up.to we provide email marketing, mobile marketing and social media tools and services to organisations of all shapes
More informationEmail Marketing Made Easy
Email Marketing Made Easy Emailcenter specialise in making advanced email marketing simple and easy-to-use. Our clients use Maxemail to engage with their subscribers via automated, relevant and highly
More informationAi eshots A bespoke email marketing system that helps you reach more customers, more effectively... Ai eshots. design. web. marketing.
A bespoke email marketing system that helps you reach more customers, more effectively... Ai eshots. web. marketing. branding Contents Email marketing, made easy 3 What can Ai eshots do for you? 4 Tailored,
More informationBetter Email Marketing: Making Sure Your Messages Get Read & Acted On
Better Email Marketing: Making Sure Your Messages Get Read & Acted On Better Email Marketing What to Know Where to Start What to Watch Out For Information You Need to Gather About Your Audience How to
More informationEMAIL MARKETING TIPS. From Our InfoUSA Email Experts
EMAIL MARKETING TIPS From Our InfoUSA Email Experts In order to assist you every step of the way while creating an Email Marketing Campaign, our InfoUSA Email Experts have compiled lists of their best
More information6 TOP TIPS FOR IMPROVING YOUR DELIVERABILITY BROUGHT TO YOU BY
6 TOP TIPS FOR IMPROVING YOUR DELIVERABILITY BROUGHT TO YOU BY INTRODUCTION What s the point in sending awesome email campaigns if they don t reach your recipients? Answer? None whatsoever! That s why
More informationAccounts Marketing Sales Project Management Campaigns Invoicing SMS Wiki Calendar Bulk Email Opportunities Quotes Surveys Reports
Intrabench// is a complete business management, cloud based system. Versatile, fast and secure allowing you to organise your contacts, drive sales, manage productivity, create marketing and keep accounts
More informationRight Message, Right Person, Right Time
Right Message, Right Person, Right Time We can rely on Emailcenter for help whenever we need it. Their support is first-class. Gocompare.com ABOUT US Emailcenter was founded in 1999 by current Managing
More informationA Powerful Email Solution for Reaching the Inbox fast, while Protecting your Brand Reputation.
1 A Powerful Email Solution for Reaching the Inbox fast, while Protecting your Brand Reputation. With INinbox email marketing tools and expert services from you can make every email count, receive the
More informationForfront, Renaissance House, 32 Upper High Street, Epsom KT17 4QJ www.forfront.com 020 3320 8777
e-shot tm features Forfront, Renaissance House, 32 Upper High Street, Epsom KT17 4QJ www.forfront.com 020 3320 8777 CONTENT Campaigns --------------------------------------------- 3 Creation Tools ----------------------------------------
More informationTravelCRM The complete CRM solution for Tour Operators
TravelCRM The complete CRM solution for Tour Operators TravelCRM is the complete CRM solution for Tour Operators. Using the latest version of Microsoft Dynamics CRM as the platform, TravelCRM provides
More information31 Examples of how Microsoft Dynamics CRM Integrates with Marketing Automation
31 Examples of how Microsoft Dynamics CRM Integrates with Marketing Automation Manage Email Campaigns In-House 1. Quickly Design Emails Save time creating marketing emails using drag and drop template
More informationINinbox Start-up Pack
2 INspired Email Marketing This is what you should know about sending emails through INinbox and how to get started! Thanks for joining INinbox. choice. You ve made a great In front of you, you find the
More informationMarketing Automation Request for Proposal
Marketing Automation Request for Proposal Choosing the right marketing automation system isn t easy. This is why we created this sample RFP, consisting entirely of actual questions from real RFPs submitted
More informationThings you should be doing with Salesforce
Things you should be doing with Salesforce Postcode Anywhere has teamed up with Salesforce experts, Westbrook, to put together top tips on how you can use Salesforce to its full potential. Introduction
More informationB2B EMAIL MARKETING 6 STEPS TO BETTER 6 STEPS TO B2B EMAIL MARKETING SUCCESS. Phone: (+1) 718 303 1864. www.mailigen.com
6 STEPS TO B2B EMAIL MARKETING SUCCESS 6 STEPS TO BETTER 1 B2B EMAIL MARKETING Mailigen Email Marketing Solutions Phone: (+1) 718 303 1864 www.mailigen.com 2 60% of marketers believe email marketing produces
More informationEmail Marketing Empowered. Pair Return Path and Marketing Cloud to Build Your Best Campaigns
+ Email Marketing Empowered Pair Return Path and Marketing Cloud to Build Your Best Campaigns There s a place waiting for you at the top of your customer s inbox. Take it. 2 Email Marketing Empowered Contents
More informationSimplyCast emarketing Email User Guide
SimplyCast emarketing Email User Guide Email User Guide Page 1 Contents 1. Email Overview... 3 2. Features Overview... 3 3. Email Editor Features... 8 4. How to Create an Email Campaign?... 5 5. Additional
More informationOncontact CRM 7 The CRM software that does it all.
The CRM software that does it all. Oncontact CRM 7 The CRM software that does it all. Oncontact CRM 7 is the answer. CRM 7 gives your company the competitive edge it needs with a flexible and effective
More informationCampaigner SMTP Relay
Improve Your Transactional Email With Campaigner SMTP Relay Think of the last message you sent out to a segment of your email list. Do you know if it was a commercial or transactional message, as defined
More informationRAMP Marketing Automation Checklist
RAMP Marketing Automation Checklist Are you ready to implement Marketing Automation? Are you struggling to keep your sales funnel full? Do leads you generated months ago fall through the cracks because
More informationEmail Marketing System Options
System Options Different Systems for Different Users We run various different types of systems for different users based on their email marketing requirements. If you have your own email marketing system
More informationEmail Deliverability:
Email Deliverability: A guide to reaching your audience Email deliverability is a key factor in email campaign performance. Understanding how email deliverability is calculated and how it affects your
More informationEmail Marketing For Small Business. How Email Marketing Can Bring In More Customers And Boost Your Profits
Email Marketing For Small Business How Email Marketing Can Bring In More Customers And Boost Your Profits Introduction If you are a small business owner then you will already know that competition for
More informationEmail Marketing. Send beautiful email campaigns, track the results and manage your subscribers. For further information, call 01202 232839 or email
Email Marketing Send beautiful email campaigns, track the results and manage your subscribers. For further information, call 01202 232839 or email info@europastudio.co.uk Copyright 2004-2012 Europa Studio.
More informationReducing Customer Churn
Reducing Customer Churn A Love Story smarter customer contact Breaking up is hard to do The old adage that it s cheaper (and better) to hold onto an existing customer than to acquire a new one isn t just
More informationCreate an Email Campaign. Create & Send Your Newsletter
Create an Email Campaign Create & Send Your Newsletter Free Easy Fast -1- Create an Email Campaign 1 For sending a newsletter or a bulk email, you need to create an Email Campaign, click on the CAMPAIGN
More informationData Centre. Business Intelligence. Enterprise Computing Solutions United Kingdom. Sales Lead Portal User Guide. arrow.com
Business Intelligence Data Centre Cloud Mobility Security Enterprise Computing Solutions United Kingdom Sales Lead Portal User Guide arrow.com End-to-end Lead Generation Whether you want to reach new prospects
More informationWHAT IS EMAIL MARKETING
Intelligent VC provide industry leading email marketing solutions, including an easy to use in-house platform as well as a host of managed solutions and services. Create and send visually engaging HTML
More informationMARKETING AUTOMATION CREATES CONVERSION URGENCY SECRETSALES offers flash sales of products from hundreds of leading brands.
MARKETING AUTOMATION CREATES CONVERSION URGENCY SECRETSALES offers flash sales of products from hundreds of leading brands. COMPANY SECRETSALES WEBSITE www.secretsales.com INDUSTRY Retail The Customer
More informationThe State of Split Testing Survey Analysis
The State of Split Testing Survey Analysis Analysed by Parry Malm President, Howling Mad parry@howlingmad.co.uk www.howlingmad.co.uk 1 Welcome to the State of Split Testing Email subject line split testing
More information5 Keys to Exceptional Email Marketing. Delivra 2012
5 Keys to Exceptional Email Marketing Delivra 2012 2 Email marketing continues to be one of the most powerful and measurable marketing tools at your disposal. With the right tools and approach, your organization
More informationFOR EVERY SIX COMMERCIAL MESSAGES SENT WORLDWIDE, ONE NEVER REACHES THE SUBSCRIBER S INBOX. - Return Path
B2Best Practice FOR EVERY SIX COMMERCIAL MESSAGES SENT WORLDWIDE, ONE NEVER REACHES THE SUBSCRIBER S INBOX. - Return Path Measure Your Performance... Clean Your Data... Ask Permission... Send Welcome Messages...
More informationSAP Digital CRM. Getting Started Guide. All-in-one customer engagement built for teams. Run Simple
SAP Digital CRM Getting Started Guide All-in-one customer engagement built for teams Run Simple 3 Powerful Tools at Your Fingertips 4 Get Started Now Log on Choose your features Explore your home page
More informationMigration Best Practices A WORD TO THE WISE WHITE PAPER BY LAURA ATKINS, CO- FOUNDER
Migration Best Practices A WORD TO THE WISE WHITE PAPER BY LAURA ATKINS, CO- FOUNDER 2 Introduction It seems like it should be so simple to migrate from one email service provider (ESP) to another. Good
More informationMailWorks Powered by PRI
MailWorks Powered by PRI Email marketing backed by real people COMMUNICATIONS This White Paper is provided by PRI for your resources. We strive not only to assist in web, mobile, and print communications,
More informationsuccessful email marketing design
successful email marketing design At Bigfork we are saddened to see so many marketing emails with poor content and design. These things ruin click-through rates and bore most folk into unsubscribing. This
More informationMulti-Channel Benchmarking Guide H2, 2012. March 2013 Version 1.1
Multi-Channel Benchmarking Guide H2, 2012 March 2013 Version 1.1 Contents Introduction... 4 Key Trends... 5 Key Trend Details... 5 Overview... 9 Deliverability... 9 Analysis... 10 Hard Bounce Rate... 10
More informationCommuniGator. Avoiding spam filters
CommuniGator Avoiding spam filters How to dodge the junk box; deliverability and avoiding spam filters Email marketers often have more to battle with than just creating an email and sending it to their
More informationManaged Campaigns. A one-off or a series of email marketing campaigns managed for you
Managed Services Email Marketing Services Not every business has the time, resource or technical knowledge to manage every component of their email marketing campaigns. That s why Emailcenter has developed
More informationPersonal Spam Solution Overview
Personal Spam Solution Overview Please logon to https://mailstop.dickinson.edu using your network logon and password. This is an overview of what you can do with this system. Common Terms used in this
More informationNewZapp Managed Service
NewZapp Managed Service Email Marketing performs at its best when part of a complete digital strategy. Outsourcing your email campaigns to NewZapp gives you the power to focus on other business goals whilst
More informationEmail Marketing and Marketing Automation in Complex Buying Processes
Email Marketing and Marketing Automation in Complex Buying Processes Email Marketing and Marketing Automation in Complex Buying Processes 1 Introduction We often hear the question: How is Marketing Automation
More informationInsurance Marketing White Paper The benefits of implementing marketing automation into your email marketing strategy
Insurance Marketing White Paper The benefits of implementing marketing automation into your email marketing strategy Katie Traynier July 2013 Email and Website Optimisation Introduction Most email marketers
More informationThe Spark Small Business Guide: Graduating from Email Marketing to Marketing Automation
The Spark Small Business Guide: Graduating from Email Marketing to Marketing Automation MARKETING AUTOMATION is technology that allows you to nurture leads through automated campaigns. Because marketing
More informationCommuniGator. Guide to Email Marketing
CommuniGator Guide to Email Marketing Introduction We all send emails every day whether it be to friends, family or for work purposes; but unlike the one-to-one messages email marketing enables sending
More informationCommuniGator. Segmenting your email lists
CommuniGator Segmenting your email lists 7 wonders of email segmentation Customise your emails through segmentation All kinds of emails land in our inbox every day, whether it s newsletters, offers, vouchers,
More informationFeature Rich and Intuitive Sophisticated, yet easy to use, tools for top email marketers.
Feature Rich and Intuitive Sophisticated, yet easy to use, tools for top email marketers. EmailDirect provides a robust email marketing solution geared for top email marketers. Beyond sending newsletters,
More informationGet to the Inbox Ten Top Tips to Maximize Your Email Deliverability
Get to the Inbox Ten Top Tips to Maximize Your Email Deliverability Introduction It s estimated that 70%* of all email is spam - not just unwelcome promotional messages, but phishing scams, hoaxes and
More informationThe beginner s guide to email marketing
E-book The beginner s guide to email marketing Reaching customers online doesn t always have to involve a website. Netregistry guides you through the dos and don ts of email marketing. Call 1300 638 734
More informationTop Tactics to Improve Email Relevancy and Deliverability. Sponsored by
Top Tactics to Improve Email Relevancy and Deliverability Sponsored by Introductions Sergio Balegno, Director of Research MarketingSherpa / MECLABS Primary Research @SergioBalegno Jeffrey Rice, Research
More informationBUSINESS EQUIPMENT. www.ondemandhouston.com. www.ondemandhouston.com
BUSINESS EQUIPMENT www.ondemandhouston.com www.ondemandhouston.com About Us On Demand Office Equipment Is The Total Solution For All Of Your Business Needs: Office Equipment Printer Fleet Management Production
More informationCommuniGator. Guide to email marketing
CommuniGator Guide to email marketing Guide to email marketing Introduction We all send emails every day whether it be to friends, family or for work purposes; but unlike the one-to-one messages email
More informationThe Fundamentals of B2C Marketing Automation for Effective Marketing Communications
The Fundamentals of B2C Marketing Automation for Effective Marketing Communications Mark Patron February 2013 Email and Website Optimisation Introduction Marketing automation is a process that uses insight
More informationEmail Win-Back Programs: Everyone Recommends Them, But Do They Work?
Email Win-Back Programs: 1 Everyone Recommends Them, But Do They Work? Email Win-Back Programs: Everyone Recommends Them, But Do They Work? We ve missed you! Yes, But Not the Way You Think Talk to a permission-based
More informationCONTENTS Introduction Call tracking Case Study Call Tracking tools Testimonials The Mediahawk Experience conclusion Request Demo
1 CONTENTS 1. Introduction 3 2. Call tracking Case Study Abbott Moore 4 3. Call Tracking tools For Financial Services 6 4. Testimonials 9 5. The Mediahawk Experience 10 6. conclusion 12 7. Request a Demo
More informationDedicated CRM and Project Management technology for IT departments, providers, resellers and telecom companies.
Dedicated CRM and Project Management technology for IT departments, providers, resellers and telecom companies. Manage Sales, Marketing, Customer Service and Project Management in a single system. D Y
More information2013 Email Vendor Features & Functions Guide
2013 Email Vendor Features & Functions Guide TC Media Edition RED PILL EMAIL All Rights Reserved. Unauthorized distribution strictly prohibited. Information provided by participants and is subject to change
More informationWhat is the customer journey- and how to do it
What is the customer journey- and how to do it Leisure Centres Introduction The customer journey is a buzzword that is thrown around a lot. But what on Earth is it?, we hear you ask! Also referred to as
More informationA GUIDE TO TRANSACTIONAL EMAIL. v 2.0
A GUIDE TO TRANSACTIONAL EMAIL v 2.0 Table of Contents / 3 Intro To Transactional Email / 4 Transactional v. Bulk Email / 5 Why Is Transactional Email Important? / 6 What Are The Downfalls? / 7 How To
More informationHow to choose the right email marketing partner for you
How to choose the right email marketing partner for you Over the past 3 years, there has been a 15% year on year increase in visitors who are interested in email marketing at the Technology for Marketing
More informationCommuniGator. Email List Building
CommuniGator Email List Building Building and growing your email list You could have the best creative, a compelling subject line and the most irresistible call to action, but if you haven t thought about
More informationUsing SQL Monitor at Interactive Intelligence
Using SQL Monitor at Robbie Baxter 93% of Fortune 100 companies use Red Gate's software Using SQL Monitor at Robbie Baxter Database Administrator Summary Business communications software company has used
More informationMODERN MARKETER S GUIDE TO B2B LIFECYCLE MARKETING Chapter 2: Lead Generation
MODERN MARKETER S GUIDE TO B2B LIFECYCLE MARKETING Chapter 2: Lead Generation Chapter 2: Lead Generation - overview Introduction...3 The Modern Marketer...4 Lead Generation basics...5 Modern Marketing
More informationBenefits to you. Account & Contact Management. Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management
Account & Contact Management Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management Benefits to you Work as a team see a unified view of each customer accessible
More informationDeliverability Counts
Deliverability Counts 10 Factors That Impact Email Deliverability Deliverability Counts 2015 Harland Clarke Digital www.hcdigital.com 1 20% of legitimate commercial email is not being delivered to inboxes.
More information5 Fresh Reporting Techniques
5 Fresh Reporting Techniques For Better Email Marketing Strategies Email Marketing Guide The Problems With Existing Email Marketing Reports Before we start looking at the new reports, let s have a look
More informationIT Support. 020 8269 6878 www.premierchoiceinternet.com support@premierchoiceinternet.com. 30 Day FREE Trial. Free Site Survey & Network Health Report
IT Support Premier Choice Internet has been providing reliable, proactive & affordable IT Support solutions to companies based throughout the UK since 2002. Our goal is to provide our customers with the
More informationFall in love with your technology again.
Fall in love with your technology again. Your school online. realsmart isn t just a tech company. We are not interested in selling you a bag of tech and running off with your cash. We are deeply passionate
More informationA How To Guide for Driving Instructors
A How To Guide for Driving Instructors This document will show you how to: Become an affiliate of Driving Test Success Plug the UK s favourite driving test software into your own website, free of charge
More informationCrossing the Internet Communication Bridge. Your guide to getting started with email marketing
Introduction It is likely that you are losing out on additional profits by not crossing the internet communication bridge and reaching the leading edge of internet and email marketing before your competitors
More informationHow to get more exhibitors to your events Technology Marketing Showcase White Paper FibreCRM
How to get more exhibitors to your events Technology Marketing Showcase White Paper FibreCRM How to get more exhibitors to your events Technology Marketing Showcase White Paper FibreCRM Overview This paper
More informationHow to create your website
How to create your website Step-by-step guide Build your website the easy way Introduction Do you need a website? Marketing and promotion. Sales and support. A 24/7 window into your business. There are
More informationYour guide to using new media
Your guide to using new media A comprehensive guide for the charity and voluntary sector with tips on how to make the most of new, low cost communication tools such as social media and email marketing.
More informationReturn Path Email Intelligence Report Q3 2012
Return Path Email Intelligence Report Q3 2012 HELO and Welcome Welcome to the first edition of the Return Path Email Intelligence Report. Our goal is to provide a quarterly look at email trends and performance
More informationPut a little love into your energy savings
Put a little love into your energy savings Just a few of the facts that make us the UK s leading business energy comparison site Save 40% on average 1,000 cashback We ve saved 60M Our customers LOVE us
More informationAll the benefits of your own IT department at a fraction of the cost.
IT Department Plus, Extra & Pro All the benefits of your own IT department at a fraction of the cost. With Zed One s service, you decide the level of IT support your company needs. We offer a choice of
More informationMailchimp Email Marketing Campaigns / Newsletters December 2012. Mailchimp Newsletter. Set up & campaign management
Mailchimp Newsletter Set up & campaign management Version 1 Contents Why Mailchimp?...3 If Mailchimp is free why do we charge to set up?...4 What is included in the set up?... 4 What is not included in
More informationGetting More From Your New App
Getting more from your Platinum App Monthly Analytics & Reporting >>> Your monthly App Analytics You now have monthly analytics installed as part of your Platinum App. This means that from now on you will
More informationCONTACT DATABASES IN MICROSOFT OUTLOOK
CONTACT DATABASES IN MICROSOFT OUTLOOK September 2007 A Davton Consulting Whitepaper Microsoft Outlook has become the standard desktop tool for managing business email. This paper shows how Microsoft Outlook
More informationBUILDING A PERMISSION- BASED EMAIL MARKETING LIST
BUILDING A PERMISSION- BASED EMAIL MARKETING LIST Say Please Before Hitting Send InfoUSA wants email marketers to know that you have two choices: You can either send unsolicited email or send email to
More informationA Melissa Data White Paper. 10 Key Elements in Email Campaign Strategy & Design
A Melissa Data White Paper 10 Key Elements in Email Campaign Strategy & Design 2 10 Key Elements in Email Campaign Strategy & Design Email marketing is a powerful tool that allows you to reach thousands
More informationA dedicated CRM solution which helps you to place your customers at the centre of your business.
MICROSOFT DYNAMICS CRM A dedicated CRM solution which helps you to place your customers at the centre of your business. Increase customer retention, productivity and revenue with this fully-integrated
More informationGetting started with your email tool
Getting started with your email tool GETTING STARTED WITH YOUR EMAIL TOOL 1 This is a step-by-step guide to sending your first campaign with our email marketing tool. Follow the instructions on this page
More informationThe Proactive Marketer. Ensuring the safe arrival and optimum placement of emails
The Proactive Marketer Ensuring the safe arrival and optimum placement of emails Contents Introduction 4 Data integrity 5 Relevance 6 Reputation 8 Building a firm foundation 10 In summary 11 About the
More informationSPECIAL REPORT INFUSIONSOFT: 7 KEYS TO TOP RESULTS. What s Inside? OVERVIEW KEY # 1: RESPECT YOUR AUDIENCE
SPECIAL REPORT INFUSIONSOFT: 7 KEYS TO TOP RESULTS OVERVIEW You have your data imported, some follow-up sequences, and some initial results with Infusionsoft. Now what? Infusionsoft is a powerful product,
More informationSelecting Enterprise Software
Selecting Enterprise Software Introduction The path to selecting enterprise software is riddled with potential pitfalls and the decision can make or break project success, so it s worth the time and effort
More informationEVERYTHING YOU NEED TO KNOW ABOUT EMAILCONDUCTOR
EVERYTHING YOU NEED TO KNOW ABOUT EMAILCONDUCTOR (AND THEN SOME...) General Information EmailConductor is a mature application now in its seventh major release, and is being used by more than 60 financial
More information10 Step Campaign Planner
connect inform engage Email Marketing 10 Step Campaign Planner what is in this guide The Basics & Benefits 10 Step Campaign Planner 10 Step Summary Trends & Statistics About Heart New Media THE BASICS
More informationPlan Create Deliver OVERVIEW THIS IS HOW DST EMAIL WORKS
DSTEMAIL OVERVIEW Get the most out of your email communications. Let our professional team design stunning, fully responsive emails for your brand, set up and manage your mailing lists, deliver and track
More informationMarketing Tactics Through Which Marketers and Ad Agencies Worldwide Create a Personalized Customer Experience 72.20% 58.40% 56.00% 53.
E NEWSLETTERS: MORE RELEVANT THAN EVER Angela Schneeman, High Point Creative With all the newer forms of communication like Facebook, Twitter and RSS feeds, it s easy to overlook one of the most effective
More informationData segmentation for email marketing
Data segmentation for email Prepared by: Paul Herbert June 2012 email According to the Direct Marketing Association, seven out of ten companies are expecting more budget to flow into email over the next
More informationThe 5-Minute Guide to Customer Support
Tame the Email Monster Moving Customer Support from Email to a Help Desk to Boost Efficiency July 2011 Table of Contents Executive Summary... 3 The Global Inbox... 4 Does Email Scale As Your Business Grows?...
More informationCommuniGator. Hosted v On Premise
CommuniGator Hosted v On Premise CommuniGator installation vs a Hosted Email Marketing Platform For many companies, email is deeply entwined with many other aspects and components within the organisation,
More informationTable of Contents Recommendation Summary... 3 Introduction... 4 Formatting Recommendations... 5 Creative:... 7 Deliverability & Infrastructure:...
Table of Contents Recommendation Summary... 3 Technical:... 3 Creative:... 3 Introduction... 4 Formatting Recommendations... 5 JavaScript:... 5 Forms:... 5 Background Tags and Colors:... 5 Html Text:...
More information