A dedicated CRM solution which helps you to place your customers at the centre of your business.

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1 MICROSOFT DYNAMICS CRM A dedicated CRM solution which helps you to place your customers at the centre of your business. Increase customer retention, productivity and revenue with this fully-integrated Customer Relationship Management system

2 Introduction If improved relationships and communication within your company, and with customers outside of it, is something which you need to achieve, the dedicated Customer Relationship Management solution that is Microsoft Dynamics CRM is exactly what you need. This market leading software solution allows firms of all shapes and sizes to develop a clear view of their customers, from first contact all the way to post-sales, and is flexible and adaptable to easily integrate with your existing systems. With our Rapid Deployment Process, involving access to your own Customer Success Engineer, your company can swiftly, affordably, and efficiently implement Microsoft Dynamics CRM to reap the not insignificant rewards that it offers. What is Microsoft Dynamics CRM? Microsoft Dynamics CRM is a business strategy solution which focusses on putting your customers at the centre of your business by improving interaction and communication with them and between the different departments of your company. The dedicated CRM system provides an organisation-wide solution that offers an array of crucial and wide-ranging benefits to enterprises of all shapes and sizes: Enhanced understanding of customer behaviour and the motivations and desires behind it can be used to improve customer retention More accurate data, and the improved visibility of such, allows for key business processes to be tailored toward better productivity The combination of increased productivity, better communication and improved relationships with customers leads to greater revenue and therefore heightened profits. Who is Microsoft Dynamics CRM for? Microsoft is the worldwide market leader in Customer Relationship Management solutions. Part of the reason why is because Microsoft Dynamics CRM is designed to adapt to firms existing systems and processes. This makes it implementable for companies in all sectors. Regardless of the size of the organisation, Microsoft Dynamics CRM equips users with the ability to help manage customer relationships and communicate more effectively.

3 What are the benefits of Microsoft Dynamics CRM? Microsoft Dynamics CRM provides companies of all shapes and sizes, and in all sectors, with a huge raft of benefits which all combine to improve customer focus and enhance the efficiency and productivity of the firm: Tailoring of key processes to focus on customer needs and desires The end-to-end view of customer activity from the point of their first contact with the company, all the way to post-sale and customer service, gives businesses an accurate and useful overview of their needs and desires. This allows sales, marketing and customer service departments to ensure that ongoing strategies and processes can be tailored to meet these needs. Improved cross-departmental cooperation and communication The 360 degree nature of the system means that different departments of an organisation can be fully informed and aware of each other s activities. This is crucial in ensuring that these departments strategies dovetail and that they all pull in the same direction. Ability to quickly identify trends and take advantage of opportunities The intuitive business tools which are available within Microsoft Dynamics CRM make it much easier and quicker for companies to manage data and create reports. This gives businesses a far enhanced capability to identify trends in the market or in customer behaviour, and to identify subsequent opportunities which those present. Efficient campaign planning Microsoft Dynamics CRM makes it easier than ever before for a company to plan, manage and monitor marketing campaigns across multiple channels, products and services.

4 Microsoft Dynamics CRM Core Features Sales Managing campaigns and responding to opportunities Accurate and up to date data is put at your fingertips to assess and manage ongoing sales campaigns. What s more, the end-toend view of customer behaviour allows for the quick implementation of new campaigns that take advantage of market trends and opportunities. Performance analysis and reporting Microsoft Dynamics CRM gives you the tools to create reports, manage and forecast revenue, and efficiently carry out the other business processes which are key to analysing sales performance. Automation The Microsoft Dynamics CRM software solution also provides the opportunity to automate some time consuming activities involved in the sales process to improve productivity across the board. Customer Service Better understanding of customer behaviour Microsoft Dynamics CRM supplies firms with an all-encompassing view of a customer s interactions with the business from start to finish. This gives businesses the capability of drilling down to the needs and desires which drive customer behaviour. Improved communication and relationships The aforementioned understanding of customer motivations allows a firm to communicate more effectively with those customers. That makes building good relationships much easier, and enhances customer retention. Better multi-departmental response The increased visibility for departments of what others are doing, which is provided by Microsoft Dynamics CRM, means that customer service professionals can quickly access all the information they need to help a customer with any query or issue. Marketing Planning and review The ability to efficiently and accurately store and access information regarding your marketing campaigns and their successes and failures, makes the review of former activities and planning of subsequent ones so much easier and more effective. Cross-departmental cooperation The 360 degree view from Microsoft Dynamics CRM gives your marketing department unprecedented visibility of activities in sales and other areas, allowing them to dovetail their marketing campaigns with other aspects of the business. Budget management and reporting Marketing departments are expected to justify budget spend more than ever. With the in-built budget allocation, management tools, and reporting options, this can be carried out easily.

5 Why Tisski? As one of the UK s leading Microsoft Partners, we at Tisski work tirelessly to ensure that our customers receive the very highest standards and most effective and personal CRM solutions possible. Every customer receives individual attention and can be assured of a multitude of benefits associated with choosing to work with Tisski. Rapid deployment Our knowledge of Microsoft Dynamics CRM and the adaptability of the software itself combine to mean that we can have your own CRM solution up and running to your benefit as quickly as possible (often within 90 days) Individual and committed support Your own Customer Success Engineer will get to know your firm from day one of the implementation process to ensure that the support you receive throughout is as efficient as it can be in meeting your individual needs and requirements Affordability Unlike some providers, we at Tisski understand that upfront implementation costs can be restrictive for many firms. That s why we simply have an affordable monthly cost per user. Customer Success Programme - We have developed a Customer Success Programme with a focus on efficiently embedding Microsoft Dynamics CRM into the day to day running of your organisation. 30 Day Free Trial Tisski knows without question that Microsoft Dynamics CRM does deliver on all of its promises for enterprises of all shapes and sizes, and that s why we offer our 30 day free trial. To experience first-hand how Microsoft Dynamics CRM can improve productivity and increase revenue for your business, you need simply sign up to the trial at Tisski.com or speak to a member of the team on Sign up at or speak to a member of the team on

6 Implementation and Training At Tisski we understand the importance of getting new systems and processes embedded into your business as quickly and efficiently as possible. It is for that reason that we do everything in our power to ensure a smooth and effective implementation from start to finish. We have a Rapid Deployment Process by which your own dedicated Customer Success Engineer will work with you from day one; all the way through to the completion of the implementation process. Your Customer Success Engineer will take you through a tried and tested 4 step process,

7 STAGE ONE: SCOPE You choose the Key Business Drivers that the project will focus on Together we walk through a customised solution for your industry We agree your configuration and data migration requirements STAGE TWO: CONFIGURE We configure your system to meet your requirements We review the configured system together to make sure you re happy STAGE THREE: MIGRATE We create data migration templates for your system You add your data to the templates STAGE FOUR: TRAIN We migrate your data into your new system We agree a training schedule for your users Your users attend live web-training sessions on your new system Your users are ready to go-live with your new system

8 T : E : W: info@tisski.com Designed for your industry - Tailored for your business