CommuniGator. List Building

Transcription

1 CommuniGator List Building

2 Building and growing your list You could have the best creative, a compelling subject line and the most irresistible call to action, but if you haven t thought about who you are sending it to, all your hard work is wasted. Gathering data should be a core part of your strategy, so make sure you re not missing a trick. A data strategy is an integral part of marketing campaign planning. Excellent creative can be undermined by a failure to identify those contacts with a high propensity to respond. Invest time and budget in data collection and reap the rewards. The benefits you ll see are far beyond acquiring new customers, they ll help you decrease attrition, and cherish current customers. Within this guide you ll learn exactly how to reap the benefits of growing your own lists, we ll cover the following topics; Creating the ultimate opt-in pages Offer multiple opportunities for people to sign-up The ideal welcome series Putting an preference centre into place 2 List Building

3 Opt-in pages and the chance to sign up Opt-in data is increasingly difficult/expensive to buy or lease from data providers and data collected on your own website is, by its very nature, of better quality (cheaper) and of more value to your business. How many unique visitors a day do you get to your website? How many of them are you able to communicate with again? Visitors to your website have taken the time to seek you out or have found their way to your website courtesy of the marketing budget invested in SEO and PPC. Don t let this expense be wasted capture those visitors on your homepage by offering something of interest, e.g. newsletter/industry hot topics subscription, whitepaper downloads, event registrations or entry to a free draw for an ipod/bottle of champagne/book on relevant topic etc. What are our tips for creating an opt-in form, do I head you say? Read on and we ll share our tips... Keep it simple Technology Don t put off potential prospects by presenting them with a lengthy forms asking for details, ranging from mailing address to inside leg measurement. Keep it simple; first name, last name, address, company name and telephone number is plenty of information to capture initially. You will be able to gather more information about them and their interests from subsequent campaigns. Tell them that by entering their details they are subscribing to receive further information from you this will help to keep the unsubscribe rate down as they will be expecting/wanting to receive communication from you. It would also be prudent to encourage subscribers to add your s sending address to their address book or safe sender list to ensure they receive 100% of the communications that you send. Using an marketing package, like CommuniGator, which includes web capture functionality streamlines this process. A web capture form is created in the software and included on your website as an iframe. Results are fed directly back to the contact database enabling automated triggered campaigns. For example, a person has subscribed to receive late availability offers for holidays in Spain. In the web capture form they can tick their preferences, e.g. family holidays, tennis holidays, etc. A triggered is sent on submission of their details to thank them for subscribing. The message is a reassurance that their details have been successfully received; it communicates the framework for future s and gives them contact details/links to the website for reference. Capturing preferences in this way enables intelligent marketing campaigns, promoting the type of holidays in which they have expressed an interest. CommuniGator Ltd 3

4 What not to do Don t go to the effort of capturing a prospect s details on your website, feeding them into your contact database and then let that contact sit there with no contact for six months. Chances are, when you do get round to sending them an campaign, they will have forgotten that they subscribed, will class the communication as SPAM and hit unsubscribe. Create several chances to sign up So you ve got your well optimised sign-up form, now you need to promote it so people sign up! An easy way to share your sign up form is on your website, pop it on your homepage and various sub-pages. Highly visited pages like your blog is a great place to start too, but you want to make sure it s definitely visible, including it in your navigation bar is a great way to do this. If you send lead nurturing s to remain in contact with potential customers get them to sign up too, let them know they can receive more industry hints & tips, and news by signing up. EXAMPLE 4 List Building

5 Welcome series You never get a second chance to make a first impression, right? Well, that s definitely the case when it comes to s. So you ve got these well-built lists and you know what they want to hear from you, you need to ensure you live up to expectations and set the tone for future s to come, you can do this effectively through a welcome series. A welcome series should be sent a soon as possible after somebody signs up for your communications, they re perfect for establishing a solid foundation on which to build your relationship. Here are some handy tips to follow when creating a series: Prioritise the customer Social media This must always be the first thing that needs to be established in the welcome series, what will the customer get from the mailing? Stress the benefit and exclusivity of being part of the send, inform them of the discounts and the useful information that will be provided by your future mailings. Offer the chance to connect across multiple channels offer links and you could even advertise any offers that are used to promote your social presence. Say thank you! There s many newsletters people can sign-up for these days, so make sure you take the time to thank them for choosing to sign up to yours. What makes you unique? Hopefully you know what makes your company unique and the image that you are trying to portray for your company with the messages that are outgoing; so make sure that it is communicated through your welcome series as well as throughout your main mailing. EXAMPLE CommuniGator Ltd 5

6 Preference centres When sending s, it s highly important to listen to and understand your audience, so you can send them relevant content that they re actually interested in. There s nothing worse than having an inbox full of s that are totally irrelevant to the reader. Preference centres allow you to analyse your audience more efficiently and to gain a better understanding of what they do and don t want to receive from you. Rather than unsubscribe from all your communications, preference centres allow your audience to specify which of your sends they d like to get. For example, chose between your newsletter, your latest offers, hearing about your events, and webinars. They could select to receive all the above communications or purely one, your newsletter for example. Statistically, s based on preferences achieve twice the level of click-throughs over general campaigns. You also have a better chance of achieving sales, as you are actually speaking to customers about what they are interested in, and let s not forget that your number of unsubscribes will be significantly reduced, as your recipients relate more to what you are saying. Which brings me to my point the unsubscribe process. Generally, unsubscribes are seen as a negative thing. With a preference based unsubscribe centre, this need not be the case. Instead, you can give your readers the chance to unsubscribe from only one topic they are no longer interested in while subscribing to other topics that are currently of interest. So you may not need to lose them as reader completely. The choice is yours: Build lists so you can send campaigns that are actually relevant to your readers, or carry on sending straightforward campaigns and, in the best case scenario, run the risk of one out of two readers clicking the delete button, and in the worst, hitting unsubscribe! EXAMPLE 6 List Building

7 Gator hints and tips When sending s it s highly important to listen to and understand your audience, so you can send them relevant content that they re actually interested in. There s nothing worse than having an inbox full of s that are totally irrelevant to the reader. Preference centres allow you to analyse your audience more efficiently and to gain a better understanding of what they do and don t want to receive from you. Content is king! Deliverability All the efforts invested will lead to nothing if what you re sending isn t up to scratch. Content is king, so make sure you keep your s interesting, engaging, and relevant. This will increase interaction and decrease the number unsubscribing from your sends. Want to know more about writing successful content, we have a whole guide dedicated to the topic! Don t forget that your ultimate goal should be to get your messages into the inbox, you can t risk for your acquisition activities to have a negative impact on your deliverability. We have a whole guide dedicated to deliverability, check it out if you want to know the steps to follow to ensure your lands where you want it to. CommuniGator Ltd 7

8 About CommuniGator CommuniGator is one of the leading marketing automation software providers in the UK. Established in 2005, we ve gone through a period of evolution as the marketing landscape has changed. The core platform functionality caters to marketing with automated welcome series, a HTML editor for designing your s, templates, responsive design, dynamic groups based on behaviour, integration with the leading CRM platforms, an event management suite, robust reporting and so the list goes on. On the marketing automation side we re able to track prospect activity across the web pages they visit on your website and the content they consume and take action against. This means you can build up a really detailed profile of who has done what. To read all the juicy details of what the platform offers and how we can help your business jump on over to our website: Give us a call: +44 (0) This document and it s contents are proprietary to CommuniGator or its licensors. No part of this document may be copied, reproduced or transmitted to any third party in any form without CommuniGator s prior written consent. Our products and services include: MarketingAutomation I GatorMail I GatorLeads I GatorEvents I GatorDocs GatorSurvey I GatorSocial I GatorData I CRM Integration I Managed Services